non verbal communication
DESCRIPTION
Messages can be communicated through gestures and touch, body language or posture, facial expression and eye contact. The process of communication through sending and receiving wordless cues between people.TRANSCRIPT
PREPARED BY
NIJAZ N
• Messages can be communicated through gestures and
touch, body language or posture, facial expression and eye
contact.
• The process of communication through sending and
receiving wordless cues between people.
Non –Verbal Communication
• Facial expressions : happiness, sadness, anger, surprise, fear, and
disgust .
• Body movements and posture : how your perceptions of people are
affected by the way they sit, walk, stand up, or hold their head.
• Gestures: wave, point, beckon, and use our hands when we’re arguing
or speaking.
• Eye Contact : someone can communicate many things, including
interest, affection, hostility, or attraction.
Types of Non –Verbal Communication
• Touch : a weak handshake, a timid tap on the shoulder, a warm bear
hug, a reassuring slap on the back, a patronizing pat on the head, or a
controlling grip on your arm.
• Space : You can use physical space to communicate many different
nonverbal messages, including signals of intimacy and affection,
aggression or dominance.
• Voice :
Types of Non –Verbal Communication
• Is a component of meta-communication
• Refers to non-verbal elements of speech
Paralanguage
• Facial expressions
• Tones of voice
• Gestures
• Eye contact
• Spatial arrangements
• Patterns of touch
• Expressive movements
• Silence
Paralanguage Includes
Kinesics
• Is the interpretation of body
language such as facial
expressions and gestures —
or, more formally, non-verbal
behavior related to movement,
either of any part of the body
or the body as a whole.
Kinesics
Proxemics
• Listening means attentiveness
and interest perceptible in the
posture as well as expressions.
• Communication cannot take
place until and unless a message
is heard and retained thoroughly
and positively by the
receivers/listeners.
Listening
1. Discover your interests’ field.
2. Grasp and understand the matter/content.
3. Remain calm. Do not loose your temper. Anger hampers and inhibits
communication. Angry people jam their minds to the words of others.
4. Be open to accept new ideas and information.
5. Jot down and take a note of important points.
6. Work upon listening. Analyze and evaluate the speech in spare time.
7. Rephrase and summarize the speaker’s ideas.
8. Keep on asking questions. This demonstrates that how well you understand the
speaker’s ideas and also that you are listening.
9. Avoid distractions.
10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker and
observe things from his view point. This will help creating an atmosphere of mutual
understanding and improve the exchange of ideas in communication process.
Effective Listening
• Communication through visual
aid .
• A skillful combination of text and
pictures .
• Explores the idea that a visual
message accompanying text has
a greater power to inform,
educate, or persuade a person or
audience
Visual Communication
• Slide Presentations
• Memos
• Videos.
• Displays
Examples of Effective Visual Communication in Workplace