nocn level 2 diploma in property maintenance operations · level 2 diploma in property maintenance...

QUALIFICATION SPECIFICATION

NOCN Level 2 Diploma in Property Maintenance Operations

Qualification No: 603/0648/8

Operational Start Date 12 October 2016

Version 2.0 – March 2019

To know more about NOCN:

Visit the NOCN website: www.nocn.org.uk

Call the Customer Service Team: 0300 999 1177

http://www.nocn.org.uk/

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Level 2 Diploma in Property Maintenance Operations

Introduction NOCN is a leading awarding organisation that has been creating opportunities for learners for over 30 years. It is the organisation preserving the proud heritage of the Open College Network (OCN) in the UK and is a brand trusted by learners, colleges, training providers and employers who recognise NOCN qualifications as an indicator of competence and quality. A NOCN qualification recognises a learner’s skills and knowledge and can support progression to employment, training and/or further education. In addition to being an awarding organisation NOCN is also an apprenticeship assessment organisation and works internationally as well as in the UK. This document is a resource for NOCN centres who wish to offer the NOCN Level 2 Diploma in Property Maintenance Operations and provides guidance to support delivery of the qualification. The qualification is relevant to organisations within the property maintenance and facilities management sector.

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TABLE OF CONTENTS

Introduction ........................................................................................................... 2

1. Overview of Qualification .................................................................................. 4

1.1. Entry Requirements .................................................................................................... 4

1.2. Progression Routes .................................................................................................... 4

2. Qualification Details .......................................................................................... 5

2.1 Qualification Structure ................................................................................................ 5

2.2 Total Qualification Time (TQT) ................................................................................... 6

2.3 Assessment and Evidence ......................................................................................... 7

2.4 Fair and Equitable Assessment .................................................................................. 7

2.5 Learners with Particular Requirements ...................................................................... 7

2.6 Recognised Prior Learning ......................................................................................... 8

2.7 Assessment and Evidence for the components .......................................................... 8

3. Centre Information ............................................................................................ 10

3.1 Required Resources for Delivering the Qualification .............................................. 10

3.1.1 Tutor Requirements ................................................................................................ 10

3.1.2 Assessor Requirements ......................................................................................... 10

3.1.3 Internal Quality Assurer Requirements ................................................................... 10

3.1.4 Continuing Professional Development (CPD) ......................................................... 11

3.1.5 External Quality Assurance .................................................................................... 11

3.2. Offering the qualification ................................................................................................ 12

4. Component Information .................................................................................... 13

4.1 Mandatory Components ........................................................................................... 14

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1. Overview of Qualification This qualification is vocationally based and as such, offers the opportunity for learners to demonstrate an achievement of practical skills, understanding and knowledge that have been identified as requirements for the Property Maintenance Operative apprenticeship. Learners will gain knowledge on the job role to be able to carry out property maintenance in a safe and effective manner. The qualification will indicate an individual can undertake a specific role in the workplace and that may be relied upon by employers. The qualification will confirm occupational competence and is for learners who wish to develop the skills and knowledge required for employment as property maintenance operatives or multi-skilled operatives. It also maps to the apprenticeship standard for property maintenance operatives This qualification has been developed to support the reformed apprenticeship standards and can also be taken as a standalone qualification to enable the learner to develop and demonstrate knowledge, understanding and skills in property maintenance operations. This qualification is suitable for learners looking to gain employment within the property maintenance sector at an operational level.

1.1. Entry Requirements There are no formal entry requirements for learners undertaking this qualification but training providers must ensure that candidates have the ability and opportunity to successfully complete the qualification including access to suitable tools, equipment and materials. Learners must be in a position to demonstrate the requirements of the qualification and have access to required assessment opportunities and relevant resources. Please refer to specific assessment requirements on individual components for more information. Centres should undertake initial assessment activities with learners to ensure this is an appropriate qualification and they are capable of achieving the level they will be studying before enrolling them onto a programme of learning. This qualification is available to learners aged 16 years or over.

1.2. Progression Routes Achievement of this qualification confirms the learner has gained the knowledge and skills required to:

gain employment as a property maintenance operative

The qualification can lead to progression through a Level 3 qualification in workplace supervision or a Level 3 apprenticeship in facilities management supporting progression into supervisory and management roles. Alternatively learners could undertake a trade specific qualification or apprenticeship at the same level.

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2. Qualification Details

2.1 Qualification Structure The NOCN Level 2 Diploma in Property Maintenance Operations is a 52 credit qualification with a Total Qualification Time (TQT) of 520, including 426 Guided Learning Hours (GLH). Learners must achieve all 52 credits from the twelve mandatory components. The optional components may be taken but cannot count towards the qualification. Mandatory Group

Component Title Level

Credit Value

Ofqual Unit Reference Number

Understand the Role, Responsibilities and Reporting of a Property Maintenance Operative

2 2 H/508/4042

Health and Safety Management in Property Maintenance

2 5 J/508/4101

Applying Customer Service within Property Maintenance

2 2 M/508/4108

Carry Out Painting and Tiling in Property Maintenance 2 7 L/508/4116

Planning and Carrying Out Preventative Property Maintenance

2 3 K/508/4043

Carry Out Plumbing Maintenance and Repairs in Property Maintenance

2 5 R/508/4103

Carry Out Basic Electrical Testing and Repairs in Property Maintenance

2 6 D/508/4105

Maintaining Heating, Ventilation and Air Conditioning Plant in Property Maintenance

2 3 A/508/4094

Internal and External Building Fabric Maintenance 2 11 L/508/4097

Energy, Environment and Sustainable Practices in Property Maintenance

2 3 M/508/4044

Control of Resources and Equipment in Property Maintenance

2 3 T/508/4045

Working with External Contractors in Property Maintenance

2 2 D/508/4041

Additional Group

Access and Security Systems in Property Maintenance

2 4 F/508/4114

Accessibility and Inclusion in Property Maintenance 2 2 J/508/4115

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2.2 Total Qualification Time (TQT)

Through consultation with users, TQT has been agreed by considering the total number of learning hours required for the average learner to achieve this qualification.

TQT is split into two areas:

Guided Learning Hours (GLH): o learning activity under the immediate guidance or supervision of a lecturer,

supervisor, tutor or other appropriate provider of education or training o includes the activity of being assessed if the assessment takes place under

the immediate guidance or supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training.

Other Learning Hours (OLH): o an estimate of the number of hours a learner will spend, as directed by (but

not under the immediate guidance or supervision of) a lecturer, supervisor, tutor or other appropriate provider of education or training, including:

preparatory work self-study or any other form of education or training, including assessment.

Examples of GLH activities include:

Classroom-based learning supervised by a teacher

Work-based learning supervised by a teacher

Live webinar or telephone tutorial with a teach in real time

E-learning supervised by a teacher in real time

All forms of assessment which take place under the immediate guidance or supervision of an appropriate provider of training

Exam time

Examples of OLH activities include:

Independent and unsupervised research/learning

Unsupervised compilation of a portfolio of work experience

Unsupervised e-learning

Unsupervised e-assessment

Unsupervised coursework

Watching a pre-recorded podcast or webinar

Unsupervised work-based learning

The agreed Total Qualification Time has been used to identify the qualification’s Credit Value.

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2.3 Assessment and Evidence If this qualification is delivered against the apprenticeship standard then the assessment must conform with the assessment strategy developed for this job role and address all assessment criteria presented in a portfolio of evidence including a research project. Details of this are available from NOCN. For delivery both as part of an apprenticeship or away from an apprenticeship tasks will be internally set and internally assessed. Assessment activity must ensure evidence of achievement against all of the assessment criteria specified within each component. Centres must ensure that knowledge based learning is at the correct level for the qualification, and relevant to the work or events likely to be encountered in the course of a property maintenance operative job role. Assessment activities must be robust in that they are: Valid Fit for purpose in that they are suitable for the identified assessment criteria

and offer the learner the opportunity to demonstrate achievement at the required level.

Sufficient Provide the opportunity for the learner to provide adequate evidence,

showing full coverage of the requirements of the assessment criteria.

Reliable Generate clear and consistent outcomes recognising that the activities may be applied to differing scenarios and in different contexts, with different learners. The evidence sought by the activity must be able to be assessed and result in assessment decisions that are consistent across all assessors and centres offering the qualification. Assessment activities should not deliberately offer an unfair advantage to or disadvantage specific groups of learners.

Authentic Evidence presented must be the learner’s own work.

2.4 Fair and Equitable Assessment Assessment must be designed to be accessible and inclusive and the assessment methodology must be appropriate for individual assessment, giving due consideration to any assessment requirements attached to individual components.

2.5 Learners with Particular Requirements

If you are a NOCN Recognised Centre and have learners with particular requirements, please see the NOCN Reasonable Adjustments Policy and Procedure found on the NOCN website at www.nocn.org.uk


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This policy gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty without compromising the assessment criteria.

The NOCN Centre Recognition process requires the centre to hold policy statements on Equal Opportunities, Diversity and Disability Discrimination which will be reviewed by NOCN. Please contact [email protected] for further details.

2.6 Recognised Prior Learning

Recognising Prior Learning is an assessment process that recognises learning that has its origins in a learner’s experience and/or previous formal and informal learning contexts. This includes knowledge and skills gained within school, college, university and outside formal learning situations such as through life, employment, apprenticeships and other work experiences.

NOCN is committed to the Recognition of Prior Learning (RPL) and has developed a policy and procedures to inform and support centres. This is available on the NOCN website at www.nocn.org.uk

2.7 Assessment and Evidence for the components If this qualification is to be undertaken by learners following the Property Maintenance Operative apprenticeship standard please contact your NOCN business manager to confirm assessment requirements, [email protected] . Internally set assessments Centres can use the following assessment methods:

Observation of Performance in the Work Environment Examining Products of Work Oral / Written Questioning Discussion with the Learner Use of Others (Witness Testimony) Looking at Learner Statements Recognising Prior Learning Simulation Skills Tests Assignments Projects Case Studies Research Project – This must be used for certain components if qualification is

delivered against the apprenticeship standard. Please contact your NOCN business manager for details, [email protected].

which can be presented in a portfolio of evidence.

mailto:[email protected]




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Forms and guidance for gathering learner evidence against the individual assessment criteria are available for download in Word format on the NOCN website:

http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents.

Alternatively, centres can use their own paperwork provided they ensure that the learners’ work is ordered and portfolio references provided as required.

If this qualification is delivered as part of the Property Maintenance Operative apprenticeship learners will be required to complete and end point assessment to complete please refer to the Property Maintenance Operative Assessment Strategy available here: https://www.gov.uk/government/publications/apprenticeship-standard-property-maintenance-operative and discuss the requirements with your NOCN business manager, [email protected] .

http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents

https://www.gov.uk/government/publications/apprenticeship-standard-property-maintenance-operative



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3. Centre Information

3.1 Required Resources for Delivering the Qualification As part of the requirement to deliver this qualification there is an expectation that staff undertaking roles as part of the delivery and assessment of the qualification have a demonstrable level of expertise. NOCN expects that Tutors and Assessors are able to demonstrate the following competencies:

3.1.1 Tutor Requirements

Be technically competent/subject matter experts, hold or be registered as working towards, a recognised education and training qualification, have experience of delivering training within this subject area. The minimum expectation is that the level of competence of the Tutor should be at the same level as the training that is to be delivered.

If delivered against the Property Maintenance Operative apprenticeship standard then please refer to the Property Maintenance Operative Assessment Strategy available here: https://www.gov.uk/government/publications/apprenticeship-standard-property-maintenance-operative

3.1.2 Assessor Requirements

Be technically competent, have experience of carrying out assessment activities and hold, or be registered as working towards, a recognised assessing qualification. The minimum expectation is that the level of competence of the Assessor should be at the same level as the qualification being assessed.

If delivered against the Property Maintenance Operative apprenticeship standard then please refer to the Property Maintenance Operative Assessment Strategy available here: https://www.gov.uk/government/publications/apprenticeship-standard-property-maintenance-operative

3.1.3 Internal Quality Assurer Requirements

Each centre must have internal quality assurance policies and procedures in place to ensure that decisions made by Assessors are appropriate, consistent, fair and transparent, and that they do not discriminate against any learner. The policies and procedures must be sufficient to secure the quality of the award, ensuring validity, reliability and consistency.

NOCN expects that an Internal Quality Assurer is able to demonstrate the following competencies: They should:





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Have an understanding of the subject area, have experience in carrying out internal quality assurance activities and hold, or be registered as working towards, a recognised Internal Quality Assurance qualification. The minimum expectation is that the level of competence should be at the same level as the qualification being quality assured.

NOCN supports and recognises Centres’ internal quality assurance systems which support the above; any system should include standardisation and sharing of good practice.

Centre staff may undertake more than one role, e.g. tutor, assessor or internal quality assurer, but they cannot carry out any quality assurance on work that they have previously assessed.

3.1.4 Continuing Professional Development (CPD)

Centres are expected to support their staff, ensuring that their subject knowledge remains current and that their members of staff are up to date with regards to best practice in delivery, assessment and quality assurance.

3.1.5 External Quality Assurance

Once recognised as a Centre, NOCN will allocate an External Quality Assurer. The External Quality Assurer will have ongoing responsibility for monitoring the Centre’s compliance with the requirements of centre recognised status.

The External Quality Assurer will make regular visits to all Centres. During these visits he/she will:

Monitor the Centre’s compliance with the Centre Recognition agreement by reviewing course documentation, meeting managers, tutors, internal quality assurers, learners and administrative staff.

Verify recommendations for achievement submitted by the centre via Quartzweb.

Refer to the NOCN Quality Assurance User Guide for further information on the External Quality Assurance process.

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3.2. Offering the qualification Existing Centres If you are already recognised to offer NOCN qualifications and would like more information about offering this qualification, please contact: [email protected]. Use Horizon to add this qualification to your centre. New Centres

If you are interested in offering this qualification, but are not yet a NOCN Approved Centre and would like more information about becoming a NOCN centre and offering this qualification please see Become a Registered Centre on our website https://www.nocn.org.uk/customers/nocn-centres/ and click Become a Centre.


https://www.nocn.org.uk/customers/nocn-centres/

https://www.nocn.org.uk/customers/nocn-centres/

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4. Component Information This qualification consists of twelve mandatory components and two optional components. The optional components do not count towards the qualification. To achieve this qualification a learner must provide evidence of learning and achievement against all of the assessment criteria within each component. However a number of assessment criteria can be taught and assessed through one activity using holistic assessment which focuses on the whole work activity rather than specific component of a qualification. A copy of each of the components follows:

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4.1 Mandatory Components Component Title Understand the Role, Responsibilities and Reporting of a

Property Maintenance Operative

Ofqual unit reference number (code)

H/508/4042

Unit Level Level 2

GLH 20

Unit Credit Value 2

Assessment Guidance This component is assessed, in part, through a research project when delivered as part of the property maintenance operative apprenticeship standard.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the role of a property maintenance operative.

1.1.

Describe the key activities of a property maintenance operative.

1.2.

Describe suitable on the job and off the job training.

1.3.

Describe the importance of personal training and development.

2. Understand the tasks a property maintenance operative may undertake.

2.1.

Describe the types of testing that may be undertaken by a property maintenance operative including the equipment to be used.

2.2.

Describe the types of repairs which may be carried out by a property maintenance operative including the equipment to be used.

2.3.

Describe the organisational procedures for reporting a task that is outside of a property maintenance operative's ability or requires a specialist tradesperson.

3. Understand the factors that limit the scope and type of tasks a property maintenance operative may undertake.

3.1.

Describe the limiting factors to the types of repair and testing a property maintenance operative may undertake.

3.2.

Describe the actions that should be taken if a property maintenance operative is asked to undertake a task that should be carried out by a skilled tradesman.

4. Understand the types of reports and records a property maintenance operative should keep.

4.1.

Describe the types of reports and records a property maintenance operative will have to complete.

4.2.

Describe the importance of completing and maintaining reports and records.

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Indicative Content 1.

Minor repairs and testing of systems, working and supporting external contractors.

Legislation, manufacturers courses, personal development, trade upskilling.

To develop and maintain operatives skills and abilities. 2.

Portable Appliance Testing (PAT), fire alarm, emergency lighting, smoke alarms, entry systems.

Identify electrical or plumbing repairs, repairs to decoration, minor repairs to fabric of building, fixtures and fittings etc.

Organisational procedures. 3.

Legal i.e. only some repairs, and installations may only be undertaken by a qualified personnel, organisational procedures/insurance may require some installations and/or repairs to be carried out by qualified operatives.

Refuse, explain why, and follow escalation process to the relevant bodies. 4.

Time sheets, requisition sheets, purchase orders, maintenance and repair records.

Payment of wages, financial accounting, stock records/ordering, H&S audits, legal and regulatory reporting requirement.

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Component Title Health and Safety Management in Property Maintenance


J/508/4101

Unit Level Level 2

GLH 38

Unit Credit Value 5

Assessment Guidance N/A

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand how health and safety is managed in property maintenance.

1.1.

Describe the legal and regulatory requirements of health and safety in the workplace.

1.2. Describe the purpose of a risk assessment. 1.3. Describe the purpose of a method statement. 1.4.

Describe common hazards that can be found in the workplace and how these are managed.

1.5.

Describe organisational health and safety practices and standards in the workplace.

1.6.

Describe the organisational health and safety procedures for working with contractors.

1.7.

Describe the procedures for the safe disposal of waste and hazardous materials in the workplace.

1.8.

Describe good housekeeping practices in the workplace in accordance with organisational procedures.

2. Be able to work safely when maintaining property.

2.1. Identify hazards and assess risks in the workplace. 2.2.

Use Personal Protective Equipment (PPE) in accordance with organisational procedures.

2.3.

Take appropriate action in response to identified health and safety risks.

2.4.

Identify location of first aid kit and qualified first aiders.

3. Be able to work safely at heights in property maintenance.

3.1.

Establish the safety requirements for working at heights.

3.2.

Set up access equipment in accordance with organisational requirements.

3.3.

Use access equipment in accordance with organisational requirements.

3.4.

Dismantle access equipment in accordance with organisational requirements.

4. Know how to use hand and powered tools, equipment and materials in property maintenance.

4.1.

Describe relevant legislation related to the use of tools, equipment and materials.

4.2.

Describe precautions that should be taken with different hand and powered tools when working in property maintenance.

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4.3.

Describe the hand and powered tools to be used for specified tasks.

5. Be able to safely use hand and powered tools, equipment and materials in property maintenance.

5.1.

Use tools, equipment and materials in accordance with legislative requirements, manufacturer's instructions and organisational procedures.

5.2.

Store tools, equipment and materials in accordance with legislative requirements, manufacturer's instructions and organisational procedures.

6. Know the importance of safe manual handling in the workplace.

6.1.

Describe how to apply safe work practices, follow procedures and report problems when carrying out safe manual handling in the workplace.

6.2.

State potential injuries and ill health that may occur from incorrect manual handling.

6.3.

State the employee’s responsibilities under current legislation and official guidance for: (a) Moving and storing materials (b) Manual handling (c) Mechanical lifting.

6.4.

State the procedures for safe lifting in accordance with official guidance.

6.5.

State the importance of using site safety equipment when handling materials and equipment.

6.6.

List aids available to assist manual handling in the workplace.

7. Understand fire safety procedures and equipment in the workplace.

7.1.

Describe different types of fire which may occur in the workplace.

7.2.

Describe methods of fire detection and for raising the alarm.

7.3.

Describe the fire fighting equipment that should be used with different types of fire.

7.4.

Describe how portable fire fighting equipment should be used safely.

7.5.

Describe how fixed fire fighting equipment should be used safely.


Legal and regulatory requirements.

Employer and employee responsibilities.

Designated roles and responsibilities.

Safe systems of work.

Fire and emergency evacuation procedures.

Hazardous materials.

Hygiene requirements.

Contractor permits. 2.

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Principles of risk assessment (identification, assessment, control/mitigation and management).

Use of PPE.

Asbestos: identification and reporting.

Hazardous substances.

Accident and incident reporting procedures.

Permits to work. 3.

Legal and organisational requirements relating to working at heights.

Considerations of reach, weight, fragility, stability, protection, falling objects, positioning of tools and consumables.

Use of ladders, stepladders, scaffolding.

Harnesses, barriers & other safety precautions.

Safety user check.

Understand the risks involved with using certain tools and equipment. 4.

Features, uses and limitations of tools and attachments.

How to hold, use, change attachments, maintain and store tools.

Legal constraints relating to the use of tools. 5.

Principles of risk assessment in a manual handling context.

Considerations of size, weight, reach, stability in a manual handling context.

Understand risks involved in using equipment in a manual handling context.

Accident and incident reporting in a manual handling context.

Organisational procedures in relation to manual handling. 6.

Risk Assessment process in relation to responding to fires in the workplace.

Organisational procedures in relation to responding to fires in the workplace.

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Component Title Applying Customer Service within Property Maintenance


M/508/4108

Unit Level Level 2

GLH 16

Unit Credit Value 2


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the principles of customer service in property maintenance.

1.1. Describe own organisation's mission and objectives. 1.2.

Describe the importance of customer service in property maintenance.

1.3.

Describe actions that can be taken to meet the customer expectations.

1.4.

Describe the impact of own behaviour on the organisation and the customer.

1.5.

Describe how customer feedback can support customer relations and product/service delivery.

1.6.

Describe the role and purpose of Service Level Agreements.

2. Be able to deliver expected levels of customer service in property maintenance.

2.1.

Behave in a way that meets or exceeds organisational expectations, standards and values.

2.2.

Ensure that own work meets or exceeds organisational standards.

2.3.

Deliver customers' expectations within the organisation's service standard.

2.4.

Escalate identified issues promptly to the correct person.

2.5. Build relationships with customers.

3. Be able to communicate with customers and colleagues in property maintenance.

3.1. Communicate clearly and politely at all times. 3.2.

Provide information accurately, promptly and in an appropriate way.

3.3. Ensure all agreed actions are recorded.


Mission, values and objectives.

Scope of customer service.

Customer’s expectations.

Value of a brand and competitor activity.

Positive and negative impacts of behaviour and customer service.

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Feedback: obtaining, understanding and using feedback, measuring customer satisfaction.

Organisations service level agreement. 2.

Standards of behaviour, presentation, communication and performance.

Impact of good and poor behaviour on customers.

Service offer and alternative/additional services that could be offered.

Managing expectations.

Service offer and alternative/additional services that could be offered.

Limits of personal authority.

Importance of offering alternatives within the limits of own personal authority.

Understanding customer relationships. 3.

Internal and external customers.

Features of effective and ineffective communications.

Methods of communicating (face to face, telephone, email, letter etc.)

How and why to record actions.

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Component Title Carry Out Painting and Tiling in Property Maintenance


L/508/4116

Unit Level Level 2

GLH 62

Unit Credit Value 7


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out painting and tiling tasks.

1.1.

Describe the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures related to carrying out painting and tiling tasks.

1.2.

Identify and describe common safety hazards associated with carrying out painting and tiling tasks.

1.3.

Describe actions and control measures that can be taken to mitigate identified hazards.

1.4.

Identify the person(s) within own organisation responsible for health and safety relating to painting and tiling.

2. Understand how to prepare the work area.

2.1.

Describe how to safely remove and store items from the work area.

2.2.

Describe how to protect the surrounding area when carrying out repairs: (a) Painting (b) Tiling and grouting.

2.3.

Describe the sources of information required to carry out painting and tiling tasks.

2.4.

Describe Personal Protective Equipment (PPE) to be used during painting and tiling tasks.

2.5.

Identify tools, equipment and materials required for painting tasks.

2.6.

Identify tools, equipment and materials required for tiling and grouting tasks.

2.7.

Describe how to prepare plastered surfaces for: (a) Painting (b) Tiling and grouting.

2.8.

Describe how to prepare wooden surfaces for painting.

2.9. Describe how to prepare metal surfaces for painting.

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2.10.

Describe a range of paint products and state when they would be used.

2.11.

State how to position tiles when tiling: (a) Walls (b) Floors.

3. Be able to carry out painting tasks.

3.1.

Select tools, equipment and materials for given painting tasks.

3.2. Prepare the work area. 3.3. Prepare a range of surfaces for painting. 3.4.

Apply a range of coatings with brushes and rollers to different areas including: (a) Broad areas (b) Linear/trim/narrow.

3.5.

Clean and store all tools, equipment and materials in accordance with manufacturer's guidance and legislative and organisational procedures.

3.6.

Complete all required paperwork in accordance with organisational procedures.

3.7.

Dispose of all waste in accordance with legislative requirements, manufacturer's guidance and organisational procedures.

4. Be able to carry out tiling and grouting.

4.1.

Select tools, equipment and materials for given tiling and grouting tasks.

4.2. Prepare the work area. 4.3. Prepare surfaces for given tiling and grouting tasks. 4.4.

Carry out wall or floor tiling, including grouting to the specified quality standards.

4.5.


4.6.


4.7.



Health and Safety at Work Act 1974, Control of Substances Hazardous to Health (CoSHH) 1989, Working at Height Regulations 2005, Provision and Use of Work Equipment Regulations 1989, Risk assessment, method statement.

(Note, The legislation listed is the most up-to-date but it is the responsibility of the training provider to ensure that legislation covered is current.)

Cuts, flying debris, dust, skin irritation, slips, trips and falls, Use of PPE, warning signs, planning of works, barriers.

Supervisor, health and safety manager, site manager. 2.

Manual and mechanical handling techniques, recording location of removed items.

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Use of boards, sheeting and tape, barriers.

Brushes, rollers, paint trays access equipment, paint kettles.

Tape measure, tile gauge, tile cutters (manual and powered), tile saw, tile nips, adhesive spreader, grout float, grout remover.

Remove old plaster, ensure surface is clean and dust free, apply PVA, carry out suction tests.

Removing old paint (chemical and physical), filling cracks and holes, sanding, applying undercoats

Sanding tools, sandpaper, blow torch.

Undercoat, gloss, matt, eggshell, specialist (metal, radiator).

Remove old or damaged tiles and grouting. 3.

Brushes, rollers, paint trays access equipment, paint kettles.

Plastered, timber, metal.

Undercoat, gloss, matt, eggshell, specialist (metal, radiator).

Sweeping, dust suppression, mopping and washing surfaces, bagging waste, using of water and cleaning solutions, drying.

CoSHH, risk assessments, method statements, sorting and recycling waste. 4.

Tape measure, tile gauge, tile cutters (manual and powered), tile saw, tile nips, adhesive spreader, grout float, grout remover.

Tiles (wall and floor), adhesive, grout.


CoSHH, risk assessments, method statements, sorting and recycling waste.

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Component Title Planning and Carrying Out Preventative Property Maintenance


K/508/4043

Unit Level Level 2

GLH 26

Unit Credit Value 3


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out preventative property maintenance.

1.1.

Describe the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures related to the planning and carrying out of preventative property maintenance.

1.2.

Identify and describe typical safety hazards associated with carrying out preventative property maintenance.

1.3.


1.4.

Identify the person(s) within own organisation responsible for health and safety relating to the planning and carrying out of preventative property maintenance.

2. Understand approaches to preventive property maintenance.

2.1.

Describe the legislative requirements relating to preventative property maintenance.

2.2.

Describe organisational preventative property maintenance procedures and standards.

2.3.

Describe ways of minimising disruption to business activities and the general public.

2.4.

Describe the factors that could limit preventive property maintenance.

2.5.

Describe the benefits of preventive property maintenance.

3. Be able to plan preventative property maintenance.

3.1. Identify the requirements of the maintenance plan. 3.2.

Develop a plan within level of own competence identifying how, when and by whom maintenance should be carried out.

3.3.

Identify and plan the tools, equipment and materials required to carry out preventive property maintenance.

3.4.

Notify those that may be affected by planned preventative maintenance.

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4. Be able to carry out planned preventative property maintenance tasks.

4.1. Identify the requirements of maintenance tasks. 4.2.

Review risk assessments and method statements for the required tasks.

4.3.

Carry out tasks in a safe manner in accordance with legislative requirements and organisational procedures, standards and schedules.

4.4.

Clean and leave work area in a safe condition in accordance with organisational procedures.

4.5.

Dispose of waste in accordance with legislative requirements, manufacturer's instructions and organisational guidance.

4.6. Record tasks completed and maintenance findings. 4.7.

Report suspect, faulty or defective tools, equipment or facilities in accordance with organisational procedures.


Health and Safety at Work Act 1974, Control of Substances Hazardous to Health (CoSHH) 1989, Working at Height Regulations 2005, Provision and Use of Work Equipment Regulations 1989, Risk assessment, method statement, DDA.



Legal requirements for maintenance.

Organisational maintenance procedures.

Scope of maintenance (e.g. repairs, safety, security, building, access systems, technology etc.)

Planned and reactive maintenance.

Requirements of a maintenance plan.

Budgetary considerations.

Maintenance roles and responsibilities.

Outsourced maintenance contracts. 3.

Planning techniques.

How to estimate the tools, equipment and resources needed.

Special requirements of maintenance tasks (e.g. competent, qualified personnel).

Source tools and equipment, components.

Limits of responsibility and competence. 4.

Work instructions, job cards and Standard Operating Procedures, manufacturers’ instructions and requirements.

Isolating of services.

26


Component and module replacement techniques (inc. static-sensitive components).

Assembly, disassembly and testing procedures.

Recording and reporting inspections, maintenance actions and problems and Building Maintenance Systems (BMS).

Post-maintenance actions (e.g. cleaning and storage).

27


Component Title Carry Out Plumbing Maintenance and Repairs in Property Maintenance


R/508/4103

Unit Level Level 2

GLH 41

Unit Credit Value 5


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out plumbing maintenance and repairs.

1.1.

Describe the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures related to carrying out plumbing maintenance and repairs.

1.2.

Identify and describe common safety hazards associated with carrying out plumbing maintenance and repairs.

1.3.


1.4.

Identify the person(s) within own organisation responsible for health and safety relating to the plumbing maintenance and repairs.

2. Understand water hygiene within property maintenance.

2.1. Describe the legal requirements of water hygiene. 2.2.

Describe potential consequences of poor water hygiene.

2.3.

Describe the scope and functioning of water systems to be checked.

2.4.

Describe how to take water samples and carry out tests.

2.5. Describe water hygiene control measures. 2.6. Describe record keeping requirements.

3. Understand plumbing systems within the workplace.

3.1.

Describe the components of a plumbing system and their function.

3.2.

Describe the distribution of hot and cold water within a building or workplace.

3.3.

Describe how to maintain correct water temperatures and pressures.

4. Understand how to maintain water and waste systems.

4.1.

Describe the backflow prevention requirements of replacement components.

4.2. Describe how to maintain water and waste systems.

4.3.

Describe the components and techniques for connecting different types of plumbing materials.

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4.4.

Describe own actions and responsibilities when maintaining or repairing plumbing.

5. Be able to carry out plumbing repairs.

5.1. Identify faulty components. 5.2.

Identify and follow relevant risk assessments and method statements.

5.3.

Select the tools, equipment and components required to carry out the repair.

5.4.

Replace leaking or damaged fixtures in accordance with hygiene and safety requirements.

5.5.

Clean waste traps in accordance with hygiene and safety requirements.

5.6.

Carry out repair action in accordance with the problem.

Indicative content 1.




Legal requirements.

Scope of systems and checks (boilers, heating systems, aircon, pool water).

Functioning of plant (ie filtration, disinfection, circulation, storage).

How to prevent legionella.

Manufacturer’s instructions.

Sampling and tests.

Analysis against norms.

Use of chemicals and their effects.

Plant start up and shut down.

Record keeping. 3.

Hot and cold water systems.

Drainage and waste water systems.

Gravity-fed and pump systems.

Temperature and pressure gauge. 4.

Taps and showers, showerheads, plugs, basins and baths and associated waste system.

Lavatory and cistern components.

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5.

Working with copper, plastic, push-fit, compression fittings.

Replacing a sink.

Isolation valves.

Float systems.

WC pan/cistern.

Pipe sizes.

Materials.

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Component Title Carry Out Basic Electrical Testing and Repairs in Property Maintenance


D/508/4105

Unit Level Level 2

GLH 49

Unit Credit Value 6


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer's information when carrying out electrical testing and repairs.

1.1.

Describe the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures that apply when carrying out electrical testing and repairs.

1.2.

Describe typical safety hazards associated with carrying out electrical testing and repairs.

1.3.

Describe how these can be mitigated by applying appropriate risk control measures.

1.4.

Identify the person(s) responsible for health and safety when carrying out electrical testing and repairs.

2. Understand the safe functioning of electrical systems.

2.1. Describe the principles of electricity. 2.2.

Describe how electricity is distributed throughout a building.

2.3. Describe the functioning of sub-distribution. 2.4. Describe how to isolate an electrical circuit. 2.5.

Describe how to complete periodic testing on: (a) Fire alarms (b) Emergency lighting.

3. Be able to carry out basic repairs and fault finding on electrical circuits.

3.1. Identify faulty circuits. 3.2.

Identify causes of faults within scope of competence.

3.3. Isolate faulty circuits. 3.4. Reset MCBs and RCDs after tripping. 3.5. Replace a fuse in a plug top and/or fuse spur. 3.6. Replace a plug top on an appliance. 3.7. Replace a faulty lamp in a light fitting. 3.8. Restore supply and test. 3.9.

Report faults outside of own scope of competence.

4. Be able to carry out electrical testing.

4.1. Identify items to be tested. 4.2. Carry out portable appliance testing. 4.3. Record results from portable appliance testing.

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4.4.

Carry out periodic testing of: (a) Fire alarms (b) Emergency lighting.

5. Be able to complete electrical tasks.

5.1.

Clean and reinstate working area after completion of task.

5.2.

Dispose of all waste materials safely and in accordance with manufacturer's and site guidelines.

5.3.

Complete all required legislative and organisational paperwork.


Health and Safety at Work Act 1974, IEE Wiring Regulations. Seventeenth (or most current) Edition, The Electricity at Work Regulations 1989, Control of Substances Hazardous to Health (CoSHH) 1989, Working at Height Regulations 2005, Provision and Use of Work Equipment Regulations 1989.

Risk assessment, method statement. 2.

Voltage, current, resistance (Ohms law), power.

Distribution boards, sub-distribution boards.

Isolating, locking off, warning signs.

Fuses, RCDs, MCBs. 3.

Trace and isolate faults of circuits.

Identity damaged or faulty components.

Identify correct fuse size for an appliance and replace.

Strip cable and fit plug top.

Replace lamps.

Completion of paperwork. 4.

Portable appliance testing.

Fire alarms.

Emergency lighting.

Completion of paperwork. 5.

Sweeping, bagging waste. CoSHH, risk assessments, method statements, WEE Regulations 2013, sorting and

recycling waste, correct environmental disposal of electrical waste.

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Component Title Maintaining Heating, Ventilation and Air Conditioning Plant in Property Maintenance


A/508/4094

Unit Level Level 2

GLH 21

Unit Credit Value 3


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out maintenance of heating, ventilation and air conditioning plant.

1.1.

Describe current Health and Safety legislation, statutory regulations, official guidance and organisational procedures relating to the maintenance of heating, ventilation and air conditioning plant.

1.2.

Describe hazards associated with the maintenance of heating, ventilation and air conditioning plant and the control measures that are applied to mitigate.

1.3.

Identify the person(s) responsible for health and safety within own occupational area in relation to the maintenance of heating, ventilation and air conditioning plant.

2. Understand heating, ventilation, and cooling systems.

2.1. Describe different methods for heating buildings. 2.2.

Describe different air cooling systems in a building and how these function.

2.3. Describe the purpose of a ventilation system. 2.4. Describe different types of ventilation systems. 2.5.

Explain how and why the needs of different room types can affect the requirements for temperature and ventilation.

2.6. Describe the purpose of smoke ventilation systems.

3. Be able to maintain heating, ventilation and cooling systems within own capabilities.

3.1.

Identify the type of maintenance or repair that is required.

3.2.

Report identified maintenance or repairs required to the appropriate person and agree a plan to undertake the maintenance or repair within own capabilities.

3.3.

Identify and review risk assessments and method statements relevant to the required maintenance procedures.

3.4.

Select tools, equipment and Personal Protective Equipment (PPE) appropriate to the maintenance task or repair.

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3.5.

Notify others of the work being carried out and the potential impact on premises and facilities.

3.6. Isolate equipment from supplies. 3.7.

Carry out required tasks in accordance with legislative requirements, manufacturer's guidance and organisational procedures relevant to the identified maintenance or repair and own capabilities.

3.8.

Carry out required tests to confirm equipment operates to specification upon completion of maintenance or repair.

3.9. Clean and store any tools and equipment used. 3.10.

Report completed maintenance or repair work to appropriate person(s) and complete required documentation.

3.11.

Dispose of all waste according to legislative requirements, manufacturer's guidance and organisational procedures.




Supervisor, health and safety manager, site manager.

2.

Boiler types, heat distribution methods.

Split/multi split and central system.

Chilled beam systems, air circulation requirements in buildings.

Natural, mechanical, constant air volume, variable air volume.

Fans and extracts in toilets, kitchens, clean rooms.

Legal regulations – responsibility for maintenance, competent person. 3.

Routine maintenance task or replace a faulty component.

H&S legislation, BS standards, competent person.

Escalation process to supervisor / manager.

The need for a Permit to Work will vary with location of fault, type of fault and competence/training of learner.

Place warning signs and or barriers in area of work.

Replace, reassemble and reconnect.

Appropriate tools and equipment for task.

Electrical equipment.

Dispose of parts in the appropriate manner.

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Component Title Internal and External Building Fabric Maintenance


L/508/4097

Unit Level Level 2

GLH 86

Unit Credit Value 11


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out internal and external building fabric maintenance tasks.

1.1.

Describe the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures related to carrying out internal and external building fabric maintenance tasks.

1.2.

Identify and describe common safety hazards associated with carrying out internal and external building fabric maintenance tasks.

1.3.


1.4.

Identify the person(s) within own organisation responsible for health and safety relating to the internal and external building fabric maintenance.

2. Understand how to prepare to carry out internal and external maintenance tasks.

2.1.

Describe issues that may arise when working outdoors on external building fabric maintenance.

2.2.

Describe issues that may arise when carrying out internal building fabric maintenance.

2.3.

State Personal Protective Equipment (PPE) required when carrying out internal and external building fabric maintenance tasks.

2.4.

Describe sources of information required when carrying out internal and external building fabric maintenance tasks.

2.5.

Identify tools, equipment and materials for common repair tasks including: (a) Plastering (b) Carpentry (c) Ground maintenance (d) Building fabric repairs.

2.6.

Describe potential problems associated with mixing plaster materials.

2.7.

Describe how to identify whether original components, or equivalents, are available for carrying out repairs to furniture, fixtures and fittings.

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2.8.

Describe how to prepare an area to carry out internal and external maintenance tasks.

3. Be able to carry out plastering repairs.

3.1.

Select tools, equipment and materials for given plastering repair tasks.

3.2. Prepare the work area and material mixing area. 3.3.

Prepare the area to be plastered in accordance with the given specification.

3.4.

Mix plaster to the specified consistency and according to manufacturer’s instructions.

3.5.

Perform plastering operations to specified quality standards.

3.6.


3.7.


3.8.


4. Be able to repair and/or replace furniture, fixtures and fittings.

4.1.

Perform assessments of faulty items and identify work required to rectify.

4.2.

Identify the materials and construction methods to be used.

4.3.

Select the tools, equipment and materials required to carry out a range of repairs to fixtures and fittings.

4.4. Remove faulty or damaged components or materials.

4.5.

Prepare area to accept replacement components or materials.

4.6. Fit new components or materials to specification. 4.7. Test for safe and correct operation. 4.8. Clean and reinstate the work area. 4.9.


4.10.


5. Be able to carry out ground maintenance.

5.1. Identify work to be carried out. 5.2. Select correct technique to complete a given task. 5.3.

Select tools, equipment and materials that will be used to complete given ground and maintenance tasks.

5.4. Carry out ground maintenance tasks. 5.5.

Ensure area is clean and made safe once work is completed.

5.6.


5.7. Clean and reinstate the work area. 5.8.


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5.9.


6. Be able to carry out maintenance to the external building fabric.

6.1. Identify work to be carried out. 6.2.

Select and review risk assessments and method statements.

6.3. Select correct technique to complete a given task.

6.4.

Select tools, equipment and materials that will be used to complete given external building fabric maintenance tasks.

6.5.

Carry out external building fabric maintenance tasks in accordance with organisational procedures.

6.6.


6.7. Clean and reinstate the work area. 6.8.


6.9.






Weather, pedestrians, underground services.

Disruption to residents, health and safety concerns, areas out of bounds.

Boots, gloves, goggles, hi-vis, hard hats, ear defenders, masks, harness and lanyard.

Risk assessment, method statements, manufacturers’ guidance, legislation, organisational procedures.

See specific learning outcome for lists of tools, equipment and materials. 3.

Hawk, plastering trowel, derby, feather edge, corner trowel, scarifer, mixing paddle, mortar stand, multi-finish, finishing plaster, bonding plaster, scrim, beading.

Under-mixing, over-mixing, soft, brittle, pockmarks.

Surface protection, ventilation, access to water.

37




Damaged/faulty door and window furniture, damaged/loose fixings on.

Furniture, shelving, floor coverings.

Hammer, screwdriver (manual and powered) saws, planes, chisels, tape measure combination square.

Hinges, locks, handles, supporting brackets, timber, glues, fixings.



Repairs to fencing, gates and decking. Laying paving and kerbs garden repairing walls/raised planters and pot hole.

Various hand and power tools, shovels, spades, forks, rakes, access equipment, cement mixer.

Paints, timber, paving slabs, kerbing, cement, bricks, glass, guttering and associated pipework, door and window furniture, fencing, decking, tarmacs.

Could include, but not limited to, paths, paved areas, tarmac surface, walls, decking, fencing, gates, drainage, gritting.



A range of tasks could include, but not limited to, repairs to doors windows, repoints and patching render, cleaning and painting external walls, guttering.

Patching low level roofs and replacing tiles.


CoSHH, risk assessments, method statements, sorting and recycling waste.

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Component Title Energy, Environment and Sustainable Practices in Property Maintenance


M/508/4044

Unit Level Level 2

GLH 28

Unit Credit Value 3

Assessment Guidance This component is assessed, in part, through a research project when delivered as part of the property maintenance operative apprenticeship standard.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the basic concepts of sustainability.

1.1. Describe common terms used in sustainability. 1.2. Identify the main types of natural resources. 1.3.

Describe the sustainability issues related to natural resources.

1.4.

Describe activities that can be taken in the workplace to support sustainability.

2. Understand environmental issues and legislation relevant to property maintenance.

2.1.

List relevant environmental legislation relating to property maintenance.

2.2.

Describe the main environmental issues facing property maintenance.

2.3.

Give examples of waste materials produced in property maintenance and how they can be minimised or correctly disposed of.

2.4.

Explain the importance of complying with environmental legislation.

3. Know the importance of using energy and water resources efficiently.

3.1. Explain why it is important to use energy efficiently.

3.2.

Describe actions that can be taken to reduce energy consumption.

3.3.

Describe why it is important to reduce water consumption.

3.4.

Describe actions that can be taken to reduce water consumption.

4. Know how to reduce waste produced through property maintenance activities.

4.1. Describe why it is important to reduce waste. 4.2.

Describe activities that can be undertaken to reduce waste.

5. Know the methods for monitoring usage of energy and water resources and managing the safe disposal of waste.

5.1.

Describe the methods for monitoring usage of energy and water resources.

5.2.

Describe methods for managing and disposing of waste in a safe manner.

39



Energy conservation, carbon footprint and efficiency.

Water, gas, electric.

Environmental Protection Act. 2.

Carbon footprint, pollution.

Inc. Environmental Protection Act.

Paint, plaster, wood products packaging etc.

Ethical, financial savings, legal action.

3.

Legal and regulatory requirements, financial savings.

Turning off lights, adjusting heating and cooling controls, the 3 Rs Reduce, Reuse, Recycle.

Check for leaks/dripping taps, never water running.

Benefits to society and organisational reputation. 4.

The three R’s Reduce, Reuse, Recycle. 5.

Measurement of energy efficiency e.g carbon footprint smart meters, recording and monitoring usage.

Legislation, manufacturer’s instructions, organisational procedures.

40


Component Title Control of Resources and Equipment in Property Maintenance


T/508/4045

Unit Level Level 2

GLH 24

Unit Credit Value 3


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the control and use of resources and equipment in property maintenance.

1.1.

Describe the benefits of efficient control and use of resources.

1.2.

Describe organisational procedures for obtaining resources for property maintenance tasks.

1.3. Describe the impact of using equipment incorrectly. 1.4. Outline how to maintain equipment and resources. 1.5.

Describe how to decide when equipment is damaged beyond repair.

1.6.

Describe how to dispose of, or recycle defective equipment.

2. Be able to monitor the use of resources and equipment.

2.1.

Maintain supplies of equipment and consumables to the required levels and condition.

2.2.

Carry out periodic checks of supplies in accordance with organisational procedures.

2.3.

Report shortfalls and discrepancies to the right person.

3. Know the principles of procurement.

3.1.

Describe how to order tools, equipment and materials.

3.2. Describe the role of suppliers and the supply chain.


Procedures for the storage, maintenance and control of resources and equipment.

Correct and incorrect ways of using equipment.

Equipment maintenance.

Writing off equipment.

Equipment return and repair.

Equipment ownership, hire and contractual obligations. 2.

Systems to control supplies of equipment and resources

Organisational procedures to check levels of supplies.

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Potential for identification of theft.

Quality control and minimization of wastage. 3.

Organisational stock ordering procedures.

Quality control, supplies of resources under agreement.

42


Component Title Working with External Contractors in Property Maintenance


D/508/4041

Unit Level Level 2

GLH 15

Unit Credit Value 2


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the need for external contractors.

1.1. Outline the reasons for using external contractors. 1.2.

Describe the types of work that may require external contractors.

1.3.

Describe ways in which an external contractor could be identified.

2. Know how to prepare for external contractors.

2.1.

Identity those who must be notified of works prior to commencement of an external contractor.

2.2.

Outline the legislative and organisational documentation required before work commences.

2.3. Describe how safety will be enforced during the work.

2.4.

Describe the types of requirements external contractors may have when working on the site.

3. Know how to work with external contractors.

3.1.

Describe own activities that can support the work of an external contractor.

3.2.

Describe how to assess the work of an external contractor.

3.3.

State how to report issues with an external contractor’s work.

4. Be able to work with external contractors.

4.1. Prepare a work area for external contractors. 4.2. Work with external contractors on a range of tasks. 4.3. Carry out inspections of external contractors’ work.

5. Be able to carry out reinstatement of an area after an external contractor has completed their work.

5.1. Reinstate an area after work has been completed. 5.2.

State how to report faults or problems discovered during reinstatement.

5.3.

Collect or complete legislative and organisational documentation required once a task has been completed.


Time, legal requirements, complexity of task, specialist skills, and product guarantees.

43


Large scale painting and decorating, movement of structures, asbestos removal, new/altered electrical circuits, alteration to water, heating and ventilation systems, roofing, major building works.

Maintenance contracts, competitive tender, specialist works, manufacturers/supplier recommendations.

2.

Tenants, customers, visitors, general public, service users, local authority.

Method statements, risk assessments, manufacturer’s guidance, works contracts, product guarantees, work permits, access passes.

Removal of items, covering and protection of surfaces with sheeting/boards, taping joints and fixed items, barriers, signage, isolation or covering of smoke detectors (if nuisance activation is a risk) electrical/plumbing isolation.

Use of barriers, sheeting, signage, personal protective equipment, training, risk assessments.

Parking, deliveries, storage. 3.

Preparing work area, notifying those affected by works, taking deliveries, health, safety and security.

Ensure health and safety standards adhered to, check progress and quality against specifications.

Organisational procedures, contractual guidance, raise issues with own/external contractors’ supervisor.

4.

Ensure all areas are correctly cleaned, track stored items and reinstate to original or agreed new position, ensure services operating correctly, and ensure area is safe to allow access.

Organisational procedures, line manager.

Organisational policies and procedures, test certificates, guarantees.

44


Optional Components Component Title Access and Security Systems in Property Maintenance


F/508/4114

Unit Level Level 2

GLH 35

Unit Credit Value 4


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the types of access and security systems used in property maintenance.

1.1.

Describe the different types of access systems that can be found in property maintenance.

1.2.

Describe the different types of security systems that can be found in property maintenance.

1.3.

Describe the types of records that must be kept in relation to access and security systems.

1.4.

Describe organisational procedures for reporting issues or faults outside of own capabilities.

2. Know about access systems.

2.1.

Outline common issues and faults with access systems.

2.2.

Describe how to carry out functional testing on access systems.

3. Be able to maintain an access system.

3.1.

Carry out maintenance and repairs to an access system.

3.2.

Complete documentation following repair and maintenance on an access system.

4. Know about fire alarm systems.

4.1.

Describe common issues and faults that can affect fire alarm systems.

4.2.

Describe maintenance that can be carried out in-house on fire alarm systems.

5. Be able to maintain a fire alarm system.

5.1.

Carry out periodic and functional tests on a fire alarm system.

5.2.

Complete documentation following maintenance or repair on a fire alarm system.

6. Know about intruder alarm systems.

6.1.

Describe common issues and faults that can affect intruder alarm systems.

6.2.

Describe the work that can be carried out in-house on intruder alarm systems.

7. Be able to maintain an intruder alarm system.

7.1.

Carry out periodic and functional tests on an intruder alarm system.

7.2.

Complete documentation following maintenance or repair work on an intruder alarm system.

45


8. Know about emergency and security lighting systems.

8.1.

Outline common issues and faults with emergency and security lighting systems.

8.2.

Describe the work that can be carried out in-house on emergency and security lighting systems.

9. Be able to maintain emergency and security lighting systems.

9.1.

Carry out periodic and functional tests on an emergency lighting system.

9.2.

Carry out periodic and functional tests on a security lighting system.

9.3.

Complete documentation following maintenance or repair on emergency and security lighting systems.


Intruder alarm, fire/smoke detection, emergency lighting, security lighting.

Resident entry phone systems, staff swipe card systems, key pads, vehicle access systems.

2.

Faulty key/card, faulty access panel/lock, damaged cables, faulty entry phones. 3.

Visual checks, test points.

Replace panel/phone/ keypad/key/ card.

System log book, organisational procedures. 4.

Nuisance tripping, damaged detectors, broken glass, low battery. 5.

Control panels, physical checks.

Functional testing, battery replacement.

Organisational procedures, manufacturer’s guidance.

System log book, organisational procedures.

Specialist contractor roles. 6.

Nuisance tripping, damaged detectors, low battery. 7.

Control panels, physical checks, continuity testing.

Functional testing, battery replacement, sensor replacement.

Organisational procedures, manufacturer’s guidance.

System log book, organisational procedures.

Specialist contractor roles. 8.

46


Nuisance tripping, damaged sensors, low battery, faulty lamp. 9.

Visual checks, test points.

Functional testing, lamp replacement.

Organisational procedures, manufacturer’s guidance, short and long testing.

System log book, organisational procedures. Specialist contractor roles.

47


Component Title Accessibility and Inclusion in Property Maintenance


J/508/4115

Unit Level Level 2

GLH 18

Unit Credit Value 2


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand access management and inclusion legislation.

1.1.

Describe how legislation can affect access management and inclusion.

1.2.

Describe the benefits of effective access management.

1.3.

Describe the possible consequences of poor access to and from a property.

1.4. Explain the purpose of access audits.

2. Understand good practice in the design of access management and inclusion.

2.1.

Describe how the design services can affect access to, and use by, people with different needs.

2.2.

Describe the meaning of "access management and inclusion".

2.3.

Describe the implications to a property in relation to access management and inclusion.

2.4.

Describe how physical barriers may be eliminated or mitigated in the delivery of services.

2.5.

Describe the roles and responsibilities of those involved in the management and maintenance of properties in relation to access to/from and the use of property and services.

3. Be able to maintain accessibility systems in property maintenance.

3.1.

Carry out maintenance tests in accordance with organisational maintenance plans and procedures.

3.2. Record results of accessibility maintenance checks.

3.3.

Report faulty or defective systems in accordance with organisational procedures.

3.4. Ensure remedial actions are completed.


The Equality Act, planning policies and building regulations, health and safety, fire evacuation.

Duties under the Equality Act for service providers and employers.

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Design standards for new build and refurbishments.

Auditing existing buildings. 2.

The issues for people with different physical and other access needs (e.g. wheelchair users, sight and hearing disabilities, cognitive impairments etc.)

Implications for businesses (e.g. procurement policies, financial costs etc.)

Scope for adaptations to facilities and any constraints.

Roles and responsibilities.

Good practice standards eg BS8300, BIFM Good Practice Guide.

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nocn level 2 diploma in property maintenance operations · level 2 diploma in property maintenance...

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