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Jess PorterTS/SCI/ISSAHome/Cell-703-505-1851Jessp54 @ hushmail.com

Professional SummaryI have the following Windows operating system computer experience: Supported and did trouble shooting on both local and remote LANS(Local area network), Setupand used tape back-up systems for LANS, Documented LAN configurations, Published technical documents to archive, Did software training from my own re-writtendocumentation, created, design and wrote macros for MS Excel spreadsheets, Created and Plotted 3 feet wide drawings such as engineering diagrams and flow charts, created presentations in support of proposals and deliverables for Governmentprojects, Planned and Purchased equipment for Government customers, and attendedmeetings as an SME(Subject matter expert).

Areas of Strength*Organized*Diplomatic*Ambitious*Encouraging*Able to show initiative*Implementer*Motivated

*Persistent

Achievement Highlights

Had two articles published in consecutive months, in the Washington Apple PI Journal.I was one of the First Apple computer contractors in the country, doing contractcomputer work for 11 years, through contract and temporary agencies.Edited and updated macros on complicated, linked MS Excel spreadsheets.Successfully installed a shared modem on a LAN by reading the documentation, with no experience or assistance.Cut costs for a Government customer, by constantly refining the work I was doing

.Plotted large flow charts and engineering drawings for Government customers.

EXPERIENCE

Adams Communication & Engineering Technology: Feb 2010 to Oct 2010:Manage File and applications servers remotely via Network Monitoring software; hp Open view, CISCO Works.

Kingfisher Systems Inc.: July 2005 to Feb. 2010:Populate database with relevant, specific and formatted information. Demonstrate the uses of this database to other interested users. Made recommendations forthis database, that were accepted and incorporated for use in this database. E

dit and format reports for inclusion on the group web site. Solved network problems for the office, and helped individual users with a multitude of software application problems. Showed users how to navigate, and find information on theWorld Wide Web (Internet). Researched and supplied information from the World Wide Web; researched products, companies, and technology for other users. Created specialized reports upon request. Collected statistics from these reports toshow trends to upper management.

INFODATA Systems: Jan 2005 to June 2005:

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Close Support/systems administration: Maintain a 95 node Windows/Solaris LAN, supporting users and ten servers, troubleshooting and managing all problems and preventative maintenance, for workstations, printers, servers, users, and software loads. Documented network procedures, fixes for recurrent problems, and wroteprocedures for users to follow as needed.

Telemus Solutions: Jul. 2004 to Jan 2005:Systems administration/Close Support: Maintain a 22 node Windows LAN, supporting users and three servers, troubleshooting and managing all problems and preventative maintenance, for workstations, printers, servers, tape backup. Created aweekly 1-2 page computer newsletter, with useful information about software application, virus protection, file back-ups, and other information to help the users become more familiar with their LAN. Also documented network information, wrote procedures for problem fixes, and procedures to follow for common problems.

Mantech Int.: Nov. 2003 to Jul. 2004:Close Support: Assist customers over the phone and at their desks with problemsrelating to software, hardware, network access, and operation of workstation configuration and software applications. Create LAN accounts, Lotus Notes accounts, and database access. Install cots and custom applications, Assist users in applying for a variety of software and hardware accesses.

Northrup Grumman: Oct. 2001 to Nov. 2003: [N.G. bought TRW]Close Support: Assist customers over the phone and at their desks with computer

problems relating to software, hardware, network access, and operation of workstation configuration and software applications. Create LAN accounts, Lotus Notes accounts, and database access. Install cots and custom applications, Assist users in applying for a variety of software and hardware accesses. Researched potential software applications for future use by customers.TRW: May 2000 to Oct. 2001:Help desk: Assisted customers over the phone with computer problems relating tosoftware, hardware, network access, and operation of workstation configurationand software applications. Beta test COTS and custom software applications.TRW: March 1998 to May 2000:Network Management: Monitored and troubleshot the performance of a large international virtual private network (VPN), supporting routers, switches, Windows NTservers and workstations with connections into the Internet. Performed repair an

d maintenance activities. Utilized HP Open View, CISCO Works and diagnostic tools such as, pings, trace route and telnet for fault isolation and resolution. Performed minor network changes as directed by the NMC supervisor. Documented nightly problems and sent to management.TRW Continued:Operations: Troubleshot help desk calls for customers worldwide, or route callsvia database to appropriate team to solve the particular problem. Provided a full range of telecommunications support services to the FBIS Center to include testing of communications lines, resetting modems, monitoring the Diplomatic Telecommunications Service (DTS), Automated Digital Network (AUTODIN), and International Direct dial (IDD) communications systems, and Telecommunications Line Controllers to ensure traffic flow between circuits. Monitored the Technical System (FTS) production server and recorded all problems. Monitored and corrected messa

ge errors, verified production server performance and reported problems. Documented any problems and sent to management.

CertificationsMCP: Windows NT4.0 workstationHDA: Help desk Analysis

EducationWayne State University, Detroit, Michigan, 3.5 years: Sociology/PhotographyUniv. of Nebraska: Certificate in Urban Studies