No Wrong Door Service Guide

Connect Collaborate Change

No Wrong Door Network is a group of voluntary, statutory and private organisations that are collectively working together so that individuals with complex needs experience better connected support through one referral form.

The No Wrong Door approach is a way of working which ensures that when individuals accesses

services, they are listened to and are facilitated to access the right service.

This guide has been developed to give an overview of the services available within No Wrong Door Network. You can refer individuals to any of the services through our iCAT (intelligent common assessment tool). Each section provides information on all organisations within No Wrong Door, what services they provide within No Wrong Door and the contact details.

Referrals

To avoid individuals having to “Tell their story over and over”. You can access all services via one referral form. To refer via No Wrong Door the individual must have:

• Two or more complex needs ( at risk or homelessness, mental health concern, substance misuse issues or at risk of or offending)

• Be 18 or over• Live in Birmingham

All referrals must have signed consent before they can be processed.

For any queries relating to referrals please contact nowrongdoor@bvsc.org Navigator Service

This service was designed to ensure that your clients attend appointments with the services you refer them to. If you are referring someone through No Wrong Door and have concerns that they will not attend their appointment unless accompanied or advocated for, then you should tick the “Navigator” box on the consent and referral form. They can receive up to 8 weeks of engagement work, where they are accompanied to all appointments that they require help with.

On the day appointments: We can provide “on-the-day appointments” where we meet them at your service and take them to where they need to be. For this service please call 0344 515 2382 directly.

Lee Andrew Janet

Tyrone Denise Olivea

We aim to connect with women with multiple and complex needs (such housing, health including mental health, financial) who are living in the community, often in hostels or ‘sofa surfing’ with friends, and work with them to address these needs so as to achieve more stable, positive and satisfying lives.

Multiple and Complex needsSupport for women with multiple and complex needs. Includes access to: Domestic violence support and family support.

Mental Health and WellbeingSupport to access mental health services and therapeutic courses at Anawim.

www.anawim.co.uk

0121 440 5296

W.A.I.T.S provides holistic one-to-one and group support to address the practical, emotional and psychological needs of our clients experiencing Domestic abuse, enabling them towards their journey to independent living through making their own informed decisions.

The Domestic Abuse Service Supporting women who have experienced/are currently experiencing domestic abuse.

The Community Integration Project (CIP) Supporting women who have offended in the past or who are at risk of offending/re-offending in the future.

Women’s Refuge Supporting women who are fleeing from or who are facing homelessness due to domestic violence.

Counselling In-house counsellors.

0121 440 1443

www.waitsaction.org

Swanswell is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes.

Floating SupportWe offer support to help you maintain your property or look for more suitable accommodation. Support with claiming the correct benefits, debt management and maximising your income. We will also undertake budgeting controls with people at their request. We also offer support to access health services such as GP’s, Dentist, Opticians etc. We can meet you in your current home or at a community venue such as a library, café etc. Confidentiality is one of our main priorities.

Birmingham Mind provides high quality services in a variety of settings. All our services are carefully vetted

by our own monitoring arrangements or external verification. We provide person centred support to enable people to be in control of their lives.

Floating SupportWe work holistically with clients to improve their mental health wellbeing and to be housed/maintain tenancy. Support is also provided to maximise income and develop or improve daily living skills. Floating Support, criteria is, diagnosed mental health and housing related needs. Must be between 18 and 63, living/ receiving service from city council postcode and has housing related needs.

0121 359 1151

0121 633 1750

www.birminghammind.org

www.swanswell.org

Our service is available to any vulnerable adult over the age of 18. Priority will always be given to those who are homeless or at risk. Our service aims to provide affordable accommodation,

advice and assistance to vulnerable adults. Our accommodation is shared, available on a temporary or permanent basis and is friendly and homely.

Supported Accomodation Our support is available to assist vulnerable adults in finding, securing and maintaining a tenancy and includes working towards an outcome focused support plan working including:• Helping with the completion of Housing Benefit and other forms• Resolving disputes between tenants• Help to decide and access what sort of move on accommodation they

need• Daily wellbeing checks

Supported AccommodationPegasus supported housing aims to consistently provide and deliver a high standard of housing and support to adults within our shared accommodation,

ensuring service users are safeguarded and have their individual needs identified and met. Each of their plans of support are led through collaborative consultation, and further informed by extensive support and risk management.

Support provided includes:• Guidance to maximising income• Debt management• Understanding health and safety within your home• Independence living skills

0121 455 9324

0121 384 9626

CGL Provides advice, group and 1:1 support for those with substance misuse needs.

Information, Advice and SignpostingAdvice & information on coping with Substance Misuse, signposting to mutual aid groups and partner agencies. Advised for those with a low level of substance misuse.

Recreational Drug/AlcoholFor those with non-dependent drug and alcohol use – Group/1:1 work up to 12 weeks.

Advised for those who are using cannabis, amphetamine and cocaine, low-level alcohol or binge drinking and who has no signs of withdrawals. Clients struggling to break the habit of the routine of using alcohol or drugs but not chaotic use or dependant.

Problematic/Dependent Drug/AlcoholFor those with dependent alcohol use, opiate use, heavy crack cocaine use, and synthetic cannabinoids (mamba) – Group/1:1 work, longer term structured support. In further cases could be referred to CGL’s in-patient specialist unit delivering detoxification and stabilisation on prescription services.

Street Vendor and education, employment and Training support “We believe in a ‘hand up and not a hand out’ and recognise that earning an income is a key step in a

person’s journey towards stability and a better life. The Big Issue offers the incentive of earning an income. We work with those vendors who are excluded from mainstream society, financially impoverished and disadvantaged in multiple ways.

www.bigissue.org

www.changegrowlive.org

0121 236 1936

0121 227 5890

Supporting recovery and preventing social isolation for people experiencing mental health difficulties across Birmingham. The Birmingham wellness Project empowers people to build their independence and engage in the community.

One-to-One Targeted SupportDo you have goals you’d like to work towards? You’ll be allocated a key worker who can support you on your recovery journey to achieve your ambitions. We can offer “graded-exposure” support on public transport and with appointments that may otherwise be difficult.

Coffee & CopeThese are peer-led groups in venues across Birmingham for people who would like to socialise with new people. They are relaxed and informal, and a great place to chat.

Peer Support GroupsThese groups are co-designed with our service users, we provide a variety of groups and are open to developing new groups.

For fact sheets on mental health illness www.rethink.org/about-us/all-factsheets

www.rethink.org

0121 248 8408

SIFA Fireside - a leading charity, enabling homeless and vulnerable people to take control, paving the way for healthier, fulfilling lives. Our mission is to; provide inclusion, engagement and equal access to services for those individuals who are

disadvantaged or experiencing homelessness, and to influence the strategic development of the homelessness agenda in local and national arenas.

Training and pre-employment supportWe offer a range of workshops around employability that include CV writing and interview techniques. We address wider issues by offering workshops around budgeting, IT skills and healthy eating.

Tenancy Support Support to sustain tenancies to prevent further homelessness. Based at Sifa Fireside only, for single and childless couples over 25yrs old.

www.sifafireside.co.uk

0121 766 1700

Crisis Skylight Birmingham offers a variety of services to help individuals find their way out of homelessness. Our aim is to help clients engaging with Crisis set up a more stable and secure future. Our Services are for people who are currently homeless, at risk or who have been homeless within the last two years.

Renting Ready Pre- tenancy trainingSupport to help you with your confidence, motivation and essential skills needed to find a home.Accredited learning Maths, English, English for Speakers of Other Languages (ESOL) and computer classes to help you get qualifications and get ready for work.Employment Related SupportEmployability and work-related support and coaching to help you get ready for work.One to one coaching supportOne to one support to help you with your confidence, motivation and essential skills needed to find and keep a home.

ASIRT is a not-for-profit OISC regulated advocacy organisation which provides legal support and representation to asylum seekers and other undocumented migrants in the

West Midlands. We help those that are not eligible for publicly funded legal representation, and lack the financial resources to be able to pay for private representation to help regularise their immigration status.

ASIRT- SpecialistLegal advice to help people make relevant applications for fee waivers, leave to remain and citizenship including applications for people on human rights.

www.crisis.org.uk

0121 348 7950

0121 213 5893

www.asirt.org.uk

We also have additional members that you cannot refer directly to, however they do refer indviduals via No Wrong Door.

Liaison and Diversion Team

The service identifies mental health issues and/or other vulnerabilities that offenders may have so that they can either be supported through the criminal system pathway or diverted into treatment, social care service or other relevant intervention or support service.

Birmingham Liaison and Diversion have services in Birmingham Crown/Magistrates Court, Perry Barr Custody Suite and an Outreach Service based in Erdington. We collaborate work with a number of services such as No Wrong Door, Shelter and Anawim.

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