nl - quality report ict usage enterprises 2011

Community Survey on ICT usage and e-Commerce in enterprises 2011; Template version 1.0, 10 January 2011 p1 EU

Community Survey on ICT Usage and e-Commerce in Enterprises

for 2011 Quality report

Please read this first !!! General guidelines on using this template: • In the title line of this page, please delete the non-applicable term (Metadata / Quality). • Fill in the required information in the space (box) foreseen next to or below the item heading, if a box is

irrelevant for your national survey, indicate ‘non-applicable’ to avoid we have to come back to you on this item. An increase of the box’ size after inserting several lines or paragraphs is no problem. However, when reporting several pages for one item, we kindly ask you to give a short summary and refer to the full text in an annex.

• It is not required that you follow the text format defined in this template. However, use the tables defined below and don’t change its structure (don’t insert more rows, more columns or merge cells). Keep the numbering and the headings of the several sections. These rules intend to allow for the automatic extraction of all the information from the report and its introduction in our database. Please use also the formatting for the numerical cells as specified.

• This template is designed to serve both the requirements for the Metadata as well as the Quality reports. Chapters 1 to 6 shall be completed for the metadata reporting, chapters 7 to 12 can be postponed until the quality reporting. However, where provisional information for the Quality Report topics is already available, we invite you to provide us with this data in the Metadata Report (and update it in the Quality Report).

We kindly thank you for respecting these guidelines.

1. Cover information 1.1 Country

Please insert here the name of the Country to which the survey refers to.

The Netherlands (NL)

1.2 Organisation(s) Here you should put the names of the organisations responsible for the survey under Eurostat (e.g. Statistical Office) and / or any other organisations involved in the conduction of the survey.

Statistics Netherlands

1.3 Contact Person Please indicate the name, unit and the contact information of the person that should be contacted in case there is any question concerning the survey and this report.

Bas de Groot, Division of Business Statistics, Phone: +31 (0)70 337 46 17, e-mail: [email protected].

1.4 Name of the statistical operation or collection Here you should put the national name of the survey in its original language and in English if there is any national reference (i.e. in the web-site of the statistical office) to the survey in English.

ICT-gebruik bedrijven 2010

1.5 Date of this report Please indicate the date of the last update of this report, for the case we have several versions (i.e. use different dates for the metadata report and the quality report).

23 May 2011

T H I S P L A C E C A N B E U S E D T O P L A C E T H E N S I N A M E A N D L O G O


2. General methodological information

2.1 Reference period In this section please indicate if the reference periods defined in the model questionnaire for the several variables were followed in the national survey and highlight the differences.

The reference period of all questions is the year 2009 except for the question on the number of persons employed.

2.2 Survey period Please indicate the dates between which the data collection took place, i.e., when the questionnaires were sent out (or the web-questionnaire made available) and when the last filled in questionnaire treated and used for the results was received. Please indicate also the collection dates for the financial sector and the micro-enterprises (if conducted), even if they are the same as the general survey.

Survey / Collection

Date of sending out of questionnaires

Date of reception of the last questionnaire treated

General survey 1 March 2011

Financial sector 1 March 2011

Micro-enterprises Not applicable Not applicable

2.3 Survey vehicle Stand-alone or embedded in another survey. Please introduce an “x” in the column immediately after the type of survey vehicle used for the general survey (enterprises with 10 or more persons employed). Please also indicate if the data collection from micro-enterprises was integrated with the general survey, i.e., the same questionnaire was used and the sending out of questionnaires was simultaneous.

General survey: Stand-alone survey X General survey: Embedded in another survey

Was collection of micro-enterprises integrated with the general survey? Yes No X

2.4 Survey type Please give a short description of the survey type (face-to-face interview, self-administered mail survey, telephone interview, combination of techniques, other). Enterprises were informed by post about a website and a password, where they could answer the questions. Depending on the initial response one or two written reminders were sent out. Enterprises also had the opportunity to use a paper questionnaire.

2.5 Survey participation Please indicate if the survey was mandatory or voluntary, by introducing an “x” in the column immediately after the type of survey participation.

Mandatory Voluntary X

2.6 Main methodological differences compared to previous survey(s) Please indicate any changes in survey from the previous year that may have an impact on the comparability over time of the results delivered to Eurostat (and not particularly those relating to results released only nationally).

No specific changes were introduced compared to last survey year.


3. Statistical Unit and Target Population

3.1 Statistical Unit Please indicate the statistical unit used. If it wasn’t the “Enterprise”, as defined in the model survey, please mention the reasons.

The statistical unit used is the enterprise.

3.2 Target Population

3.2.1 Enterprise size As required by Annex I of the Commission Regulation (EC) No 821/2010 of 17 September 2010, enterprises with 10 or more persons employed are assumed to be covered by the survey. Indicate below what is the scope for the coverage of micro-enterprises in terms of size and if the breakdown in the size classes is provided or not. For each one of the two items below introduce an “x” in the column immediately after the response alternative chosen. If the variable used to define enterprise size was not the number of persons employed, indicate which one was used (number of employees, number of FTE's, …), why and the possible impact on results.

Scope in terms of persons employed 1 to 9 persons employed 5 to 9 persons employed

Breakdown between size classes [1 to 4] and [5 to 9] persons employed provided? Yes No XIf different size delimitation or different variable was used, please indicate it. No micro-enterprises were surveyed

3.2.2 Economic Activity All economic activities in the scope of Annex I of the Commission Regulation (EC) No 821/2010 of 17 September 2010 are assumed to be included in the general survey, covering enterprises with 10 or more persons employed. These activities are: NACE Rev. 2 sections C, D, E, F, G, H, I, J, L and N, divisions 69-74, groups 65.1, 65.2 and 95.1 and classes 64.19, 64.92, 66.12 and 66.19. In this section, please indicate for the micro-enterprises if all the NACE categories were covered – by introducing an "x" in the column immediately after the response alternative chosen - and if not which ones were included.

Economic Activity Micro-enterprises

All NACE Rev. 2 categories covered? Yes No X

If not, which ones were covered? No micro-enterprises were surveyed

3.2.3 Geographic scope Please indicate here if all the territory of the country was considered or if any part of the country was not included. All territory of the country should be covered. In case parts of the country were not included indicate which, the reasons why, and an estimate of the percentage of the target population not covered.

The results refer to the country as a whole.


4. Questionnaire

4.1 Implementation in the national questionnaire of the mandatory variables and adoption of questions for micro-enterprises (Model Questionnaire, version 1.2) All mandatory variables included in Annex I of the Commission Regulation (EC) No 821/2010 of 17 September 2010 are assumed to be included in the general survey, covering enterprises with 10 or more persons employed. In the following table please indicate any deviation of the question from the recommendation as defined in the model questionnaire, for the general survey. For each question or item, an “x” in the column named Question included means that it was included in the national questionnaire directed to micro-enterprises. The national questionnaire(s) (and an English version, if available,) should be present as annex.

Question / Item General Survey Micro-

enterprises

Any deviation from question / item in model

questionnaire

Question included

Module A: Use of computers and computer networks A1. Did your enterprise use computers, in January 2011? (Filter

question) Computers include Personal Computers, portable computers (e.g. laptops, notebooks, nettops), personal digital assistants (PDA) or smartphones.

Supposed to be ‘yes’ (not asked anymore).

A4. In January 2011, did the persons employed have access to personal human resources services electronically? e.g. working time recording system, request annual leave, view or download payslips, or other services

Module B: Access and use of the Internet B1. Did your enterprise have access to the Internet, in January

2011?

B2. Did your enterprise have the following types of external connection to the Internet, in January 2011?

a) Traditional Modem (dial-up access over normal telephone line) or ISDN connection

b) DSL (xDSL, ADSL, SDSL etc) connection

c) Other fixed Internet connection, e.g. cable, leased line (e.g. E1 or E3 at level 1 and ATM at level 2), Frame Relay, Metro-Ethernet, PLC - Powerline communication, etc, fixed wireless connections

d) Mobile broadband connection (via at least 3G modem or handset) using e.g. UMTS, CDMA2000 1xEVDO, HSDPA

Not asked explicitly but derived from answers to optional questions B2d1 and B2d2.

e) Other mobile connection using e.g. analogue mobile phone, GSM, GPRS, EDGE

B3. What was the maximum contracted download speed of the fastest Internet connection of your enterprise, in January 2011? (tick only one) a) less than 2 Mbit/s b) at least 2 but less than 10 Mbit/s c) at least 10 but less than 30 Mbit/s d) at least 30 but less than 100 Mbit/s e) at least 100 Mbit/s

B5. How many persons employed were provided with a portable device with at least 3G technology for accessing the Internet, in January 2011? e.g. via portable computer with modem or via handset, with at least 3G technology using e.g. UMTS, CDMA2000 1xEVDO, HSDPA, while excluding GPRS Or Please indicate an estimate of the percentage of the total number of persons employed who were provided with a portable device with at least 3G technology for accessing the Internet, in January 2011? e.g. via portable computer with modem or via handset using e.g. UMTS, CDMA2000 1xEVDO, HSDPA, while excluding GPRS

Percentage asked.

B6. Did your enterprise have a Website or Home Page, in January 2011? (Filter question)



enterprises


questionnaire

Question included

B7. Did the Website or Home Page have any of the following facilities, in January 2011?

a) Online ordering or reservation or booking, e.g. shopping cart

Use of the Internet in contact with public authorities (Scope: enterprises with access to the Internet) B8. During 2010, did your enterprise use the Internet to

a) obtain information from public authorities' websites or home pages?

b) obtain forms from public authorities' websites or home pages? e.g. tax declaration

c) return filled in forms electronically, e.g. forms for customs or VAT declaration

B9. During 2010, did your enterprise use the Internet to manage the following administrative procedures electronically? (by returning filled in forms electronically) a) Declaration of social contributions for the persons employed

b) Declaration of corporate tax

c) Declaration of VAT

d) Declaration of customs/excise

B10. Do you consider any of the following reasons as limiting your electronic interaction with public authorities?

a) Concerns related to data confidentiality and security

b) Electronic procedures are too complicated and/or too time consuming

c) Electronic procedures still require exchange of paper mail or personal visits

d) Not aware of availability of electronic procedures

Public electronic Procurement – e-Tendering B11. During 2010, did your enterprise use the Internet for

accessing tender documents and specifications in electronic procurement systems of public authorities?

B12. During 2010, did your enterprise use the Internet for offering goods or services in public authorities' electronic procurement systems (eTendering)?

a) in your own country

b) in other EU countries

Module C: Sending/receiving of messages suitable for automatic processing to/from systems outside the enterprise (Scope: enterprises with Computers) C1. In January 2011, did your enterprise send or receive

electronically such information in a format that allowed its automatic processing? (Filter question)

Not explicitly asked, but derived from C2.

C2. Did your enterprise send or receive electronically such information for the following purposes?

a) Sending payment instructions to financial institutions b) Sending or receiving product information (e.g. catalogues, price lists)

c) Sending or receiving transport documents (e.g. consignment notes)

d) Sending or receiving data to/from public authorities (e.g. tax returns, statistical data, import or export declarations [national examples])

Module D: Electronic invoicing (Scope: enterprises with Computers) D1. In January 2011, did your enterprise send electronic invoices?

a) e-invoices in a standard structure suitable for automatic processing? e.g. EDI, UBL, XML, (please add national examples)

b) Electronic invoices not suitable for automatic processing e.g. emails, email attachment in PDF format



enterprises


questionnaire

Question included

D2.

In January 2011, did your enterprise receive e-invoices in a standard structure suitable for automatic processing? e.g. EDI, UBL, XML, please national examples

Module E: Automatic share of information within the enterprise (Scope: enterprises with Computers) E1.

In January 2011, when your enterprise received a sales order (either electronically or not), was the relevant information about it shared electronically and automatically with the software used for the following functions? a) Your management of inventory levels

b) Your accounting

c) Your production or services management

d) Your distribution management E2.

In January 2011, when your enterprise sent a purchase order (either electronically or not), was the relevant information about it shared electronically and automatically with the software used for the following functions? a) Your management of inventory levels

b) Your accounting

Module F: e-Commerce (Scope: enterprises outside the financial sector with Computers) E-commerce Sales Web sales F1. During 2010, did your enterprise receive orders for products

or services placed via a website? (excluding manually typed e-mails) (Filter question)

F2. Please state the value of the turnover resulting from orders received that were placed via a website (in monetary terms, excluding VAT), in 2010. OR Please indicate an estimate of the percentage of the total turnover resulting from orders received that were placed via a website, in 2010.

Percentage asked.

F3. In 2010, did your enterprise receive orders placed via a website by customers located in the following geographic areas? a) Own country b) Other EU countries c) Rest of the world

EDI-type sales F4. During 2010, did your enterprise receive orders for products

or services placed via EDI-type messages? (Filter question)

F5. Please state the value of the turnover resulting from orders received that were placed via EDI-type messages (in monetary terms, excluding VAT), in 2010. OR Please indicate an estimate of the percentage of the total turnover resulting from orders received that were placed via EDI-type messages, in 2010.

Percentage asked.

F6. In 2010, did your enterprise receive orders placed via EDI-type messages by customers located in the following geographic areas?

a) Own country

b) Other EU countries

c) Rest of the world

E-commerce Purchases

F7. During 2010, did your enterprise send orders for products or services via computer networks? (via a website or EDI-type systems, and excluding manually typed e-mails)

F11. In 2010, did your enterprise place orders via a website or EDI-type messages to suppliers located in the following geographic areas?

a) Own country



enterprises


questionnaire

Question included

b) Other EU countries

c) Rest of the world

Module G: Use of Radio Frequency Identification (RFID) technologies (Scope: enterprises with Computers) G1. In January 2011, did your enterprise make use of Radio

Frequency Identification instruments? (Filter question)

G2.

In January 2011, for what purposes did your enterprise use RFID?

a) Person identification or access control b) as part of the production and service delivery process (Monitoring and control of industrial production, supply chain and inventory tracking, service -, maintenance - or asset management)

c) for after-sales product identification, e.g. theft control, counterfeiting, allergen information

Module X: Background information (X1-X4) available in some countries from SBS, the business register or administrative data and thus not to be included; latest available information should be provided X1. Main economic activity of the enterprise, during 2010? From business register

X2. Average number of persons employed, during 2010. From business register

X4. Total turnover (in value terms, excluding VAT), for 2010 From business register/ Tax records

4.2 Coverage of the optional variables of the Model Questionnaire (MQ version 1.2) Indicate below if and which optional variables and questions were included in the national questionnaire. For each question or item, an “x” in the column named Question included means that it was included in the national questionnaire. The column "10+" refers to enterprises with 10 or more persons employed and column "Micr" refers to micro-enterprises.

Optional Question / Item

Question included Any deviations from question /

item in model questionnaire 10+ Micr

Module A: Use of computers and computer networks (optional questions/items) A2. How many persons employed used computers at

least once a week, in January 2011? Or Please indicate an estimate of the percentage of the total number of persons employed who used computers at least once a week, in January 2011.

X Percentage asked.

A3. Did your enterprise have in use, in January 2011, third party open source software in the following classes? (i.e. with its source code available, no copyright cost, and the possibility to modify and/or (re)distribute it) a) Operating system(s), e.g. Linux X

b) Internet browser software, e.g. Mozilla, Firefox, Chromium X

c) Office software, e.g. OpenOffice X

d) Web server (e.g. Apache, Tomcat) X

e) Open source ERP or CRM applications for business process automation, e.g. OpenERP, Joomla, Ruby on Rails, MySQL

X

f) Other open source , e.g. security software (e.g. Open SSL, SSH), e-learning platforms (e.g. Moodle), e-mail servers (e.g. Send Mail, Postfix)

X

Module B: Access and use of the Internet (optional questions/items)





B2. Did your enterprise have the following types of external connection to the Internet, in January 2011?

d1) Mobile broadband connection via portable computer using modem with at least 3G technology, e.g. laptop, notebook, nettop with at least 3G modem using e.g. UMTS, CDMA2000 1xEVDO, HSDPA

X

d2) Mobile broadband connection via handset with at least 3G technology, e.g. smartphone using e.g. UMTS, CDMA2000 1xEVDO, HSDPA

X

B4. How many persons employed used computers with access to the World Wide Web at least once a week, in January 2011? Or Please indicate an estimate of the percentage of the total number of persons employed who used computers with access to the World Wide Web at least once a week, during January 2011.

X Percentage asked.

B7. Did the Website or Home Page have any of the following facilities, in January 2011?

b) A privacy policy statement, a privacy seal or certification related to website safety

c) Product catalogues or price lists d) Possibility for visitors to customise or design the products

e) Order tracking available on line f) Personalised content in the website for regular/repeated visitors

g) Advertisement of open job positions or online job application

B8. During 2010, did your enterprise use the Internet to

d) treat an administrative procedure completely electronically without the need for paper work (including payment, if required), e.g. declaration, registration, authorisation request

X

B13. If "No" to B12 a Was any of the following issues a reason for not offering goods or services in public authorities' electronic procurement systems (eTendering), during 2010? a) Your enterprise does not sell to the public sector

b) Concerns related to confidentiality and security

c) Not aware of electronic tendering relevant to the enterprise

d) Other reasons Module F: e-Commerce (optional questions/items) (Scope: enterprises outside the financial sector with Computers) F8. During 2010, did your enterprise place orders

for products or services via a website? X

F9. During 2010, did your enterprise place orders for products or services via EDI-type messages? X





F10. Please indicate for 2010 the value of orders that were sent electronically in relation to the total purchases' value (in monetary terms, excluding VAT) Less than 1% 1% or more and less than 5% 5% or more and less than 10% 10% or more and less than 25% 25% or more and less than 50% 50% or more and less than 75% 75% or more Or Please state the value of the purchases resulted from orders placed electronically (in monetary terms, excluding VAT), in 2010. Or Please provide an estimate of the percentage of the total purchases that resulted from orders placed electronically, in 2010.

X Percentage of the total purchases asked.

Module H: ICT and environmental impact (optional questions/items) (Scope: enterprises with Computers) H1. In January 2011, did your enterprise have in place any of the following policies?

a) Policies designed to reduce the amount of paper used in printing or copying. X

b) Policies designed to reduce the energy consumption of your ICT equipment. e.g. Computers and screens to be turned off, use of automated power down devices for the ICT equipment, use of multi-function peripheral imaging devices (printers, scanners, photocopiers) etc.

X

c) Policies for using telephone, web or video conferencing instead of physical travel. X

H2. In January 2011, did your enterprise have in place any dedicated IT applications to reduce the energy consumption of business processes? (including the optimisation of work routines, production processes, transport or logistics)

X

H3. In January 2011, did your enterprise provide to the persons employed remote access to the enterprise's e-mail system, documents and applications?

X

Module X: Background information (optional questions/items) (X1-X4) available in some countries from SBS, the business register or administrative data and thus not to be included; latest available information should be provided X3. Total purchases of goods and services (in value

terms, excluding VAT), for 2010 Not asked/available

4.3 General remarks on the national questionnaire This section can be filled in with general information about the variables collected. For example if any of the variables was collected outside the scope of the survey (administrative sources, other survey, etc.).

Two versions were used: an internet survey and a paper form. Enterprises had the opportunity to choose but they were encouraged to use the internet survey. The expectation is that the vast majority will do so. Last year about 90 percent of all respondents used the electronic questionnaire.

4.4 Additional questions introduced in national questionnaire(s) In this section you can introduce general information on the adoption of additional national questions. In the following table you can provide the designation of these questions and any other additional information on that question you wish to provide.

Variable Additional information A special module about the importance of ICT in innovations was included in the survey (module 11 in the Dutch questionnaire).


One question about the number of fte for ICT specialists used by the enterprise.

One question about the number of fte for ICT specialists used by the enterprise for composing and maintenance of software for use in the own enterprise.


5. Frame population

5.1 Description of frame population This section includes a description of the frame population. Please indicate if the frame population is the same as, or is in some way coordinated with, the one used for the Structural Business Statistics. If there was any deviation from the recommendation of the model survey, please refer to it explicitly. Please describe if different frames are used during different stages of the statistical process (e.g. frame used for sampling vs. frame used for grossing up).

The population described in the ICT-survey is drawn from the same business-register as the survey for the Structural Business Statistics and at the same reference date i.c. 1-12-2010. In principle there is no change in the population frame during the course of the statistical process. In practice however, we may find out that some enterprises that were originally defined in our population are in fact no longer active for some reason. Due to administrative delays they may no longer have existed in most of the reference period without us knowing this in time. In these cases we may adjust the population somewhat a posteriori. However, these adjustments are insignificantly small in number.

5.2 Known shortcomings of the frame population, if any Indicate shortcomings in terms of timeliness (e.g. time lag between last update of the sampling frame and the moment of the actual sampling), geographical coverage, coverage of different subpopulations, data available etc., and any measures taken to correct it, for this survey.

No specific shortcomings.


5.3 Frame population distribution In the following table, please provide the number of statistical units (e.g. enterprises) in the frame population, by size and by economic activity. Grey cells correspond to optional size classes, and are to be filled in only when these were covered by the survey. Include in the totals all filled in cells with the exception of those for the ICT sector.

Frame Population

1 to 4 persons employed



50 to 249 persons

employed

250 or more persons

employed Total

10-12 919 307 79 130513-15 188 53 7 24816-18 791 241 29 106119-23 672 327 106 110524-25 1376 368 37 178126 185 76 9 27027-28 818 321 48 118729-30 270 92 31 39331-33 919 200 110 122935-39 249 109 37 39541-43 5281 885 126 629245 1545 241 32 181846 5760 1118 144 702247 4182 520 138 484049-53 2534 689 123 334655 643 115 17 77556 2441 132 23 259658-60 350 95 36 48161 75 26 15 11662-63 1389 273 44 170668 591 179 25 79569-74 4703 792 158 565377-78+80-82 3132 1059 229 442079 199 30 12 24164.19+64.92 113 35 22 17065.1+65.2 46 36 28 11066.12+66.19 134 22 8 16495.1 20 6 1 27Total 39525 8347 1674 49546Of which in:

26.1-26.4+ 26.8+46.5+ 58.2+61+ 62+63.1+95.1 2188 445 86 2719De populatie in de ICT sector komt niet overeen met de waarde in het databestand doordat in het databestand de respons wordt opgehoogd. De ophoogfactoren worden gemaakt op basis van volledige SBI 2-digit groepen.


6. Sampling design

6.1 Sampling method This section includes a description of the sampling method used (e.g. stratified random sample, quota sampling, cluster sampling; one-stage or two-stage sampling). If stratification was used, please indicate which variables were used to stratify, the categories of those variables, in particular for the NACE categories related to the "possible calculation of European aggregates", and the final number of strata. Include also in this section the method used for the determination of the sample size and the method used for sample selection. In particular, mention if any procedures for the coordination or non- overlapping with samples of other surveys was used.

The target-variables (of year t-1) used to allocate the sample were: - the number of enterprises receiving orders online (a qualitative variable) - the number of fte’s spent on developing own account software (a quantitative variable). The population/sample was divided into 61 NACE-aggregates and 10 groups of size classes resulting in 610 cells/strata. Ca. 10 000 enterprises were allocated in a way that on a national level the relative confidence intervals for the target variables were as small as possible. Enterprises with 250 or more employed persons were integrally included in the sample. In principle the Neyman allocation was used to allocate the 10 000 enterprises over the different strata. The allocation is therefore based on the variance of the target variable in the relevant strata. A system to ‘spread’ the administrative burden for enterprises is used to avoid - if possible - that certain enterprises receive many questionnaires in year t and others none or just a few. So, the overlap with other surveys in the same period (e.g. the structural business statistics survey) is minimized.


6.2 Gross sample distribution In the following table, please provide the number of statistical units (e.g. enterprises) selected for sampling without any posterior correction for misclassification, by size and by economic activity. Grey cells correspond to optional size classes or economic activities, and are to be filled in only when these were covered by the survey. Include in the totals all filled in cells with the exception of those for the ICT sector.

Gross sample




50 to 249 persons

employed

250 or more persons

employed Total

10-12 99 66 79 24413-15 44 47 7 9816-18 142 153 29 32419-23 200 153 105 45824-25 273 158 37 468

26 79 60 9 14827-28 125 206 48 37929-30 81 79 31 19131-33 208 134 109 45135-39 124 68 37 22941-43 318 217 126 661

45 151 120 32 30346 230 391 144 76547 182 155 138 475

49-53 345 211 123 67955 67 43 17 12756 144 62 23 229

58-60 172 84 36 29261 55 25 15 95

62-63 162 138 44 34468 72 68 25 165

69-74 778 357 158 129377-78+80-82 561 274 229 1064

79 48 28 12 8864.19+64.92 63 32 22 117

65.1+65.2 36 34 28 9866.12+66.19 29 22 8 59

95.1 20 6 1 27Total 4808 3391 1672 9871

Of which in:

26.1-26.4+ 26.8+46.5+

58.2+61+ 62+63.1+95.1 298 229 86 613


7. Response and non-response (Quality Report)

7.1 Unit Response The following table should be filled in with the number of units (e.g. enterprises), by type of response to the survey and by the percentage of these values in relation to the gross sample size.

Type of response 1-9 persons employed

10 or more persons employed

Number % Number %

Gross sample size (as in section 6.2) …. 100% 9871 100%

1. Response (questionnaires returned by the enterprise) …. …. 6963 71%

1.1 Used for tabulation and grossing up (Net sample or Final Sample; as in section 7.2) …. …. 6963 71%

1.2 Not used for tabulation …. …. …. …

1.2.1 Out of scope (deaths, misclassified originally in the target population, etc.)

…. …. …. …

1.2.2 Other reasons (e.g. unusable questionnaire, etc.)

…. …. …. …

2. Non-response (e.g. non returned mail, returned mail by post office, etc.)

…. …. 2908 29%


7.2 Net sample distribution In the following table, please provide the number of enterprises used for grossing up and tabulation, by size and by economic activity. Grey cells correspond to optional size classes or economic activities, and are to be filled in only when these were covered by the survey. Include in the totals all filled in cells with the exception of those for the ICT sector.

Net Sample 1 to 4 persons employed



50 to 249 persons

employed

250 or more persons

employed Total

10-12 62 52 47 16113-15 33 39 5 7716-18 94 129 20 24319-23 149 116 60 32524-25 211 120 20 35126 60 48 6 11427-28 86 166 29 28129-30 51 68 21 14031-33 156 106 84 34635-39 84 46 21 15141-43 216 171 87 47445 105 97 20 22246 168 279 90 53747 115 106 87 30849-53 245 161 68 47455 43 35 12 9056 74 43 14 13158-60 109 50 16 17561 37 15 7 5962-63 114 116 34 26468 50 46 12 10869-74 578 270 88 93677-78+80-82 370 213 168 75179 30 19 7 5664.19+64.92 40 17 12 6965.1+65.2 25 20 14 5966.12+66.19 19 10 7 3695.1 18 6 1 25Total 3342 2564 1057 6963Of which in:

26.1-26.4+ 26.8+46.5+ 58.2+61+ 62+63.1+95.1 213 182 57 452

7.3 Comments on unit response, if any

7.4 Methods used for minimizing unit non-response Where applicable, give a description of measures taken to reduce the unit non-response: advance notification in the form of a letter or phone call; showing respondents how the data they are providing are being used; system of reminders; etc.

Two reminders were sent by mail (post). This turned out to be adequate for a sufficient response.


7.5 Methods used for unit non-response treatment Indicate what method is used to correct for unit non-response and give a short description (e.g. correction factor in the weighting procedure, imputation based on background characteristics known from the sampling frame, etc.).

None. All in all the response was sufficient in order to produce the required figures.

7.6 Other comments relating to the unit non-response If any, please use this box to inform on additional issues on the non-response calculation (e.g. method used in national publications, etc.).

7.7 Questions or items with item response rates below 90% If any, identify the items with low response rates (the cut-off value to be used is 0.90) and indicate their respective response rates. The item non-response rate should of course be calculated taking into account the routing and filtering in the questionnaire.

7.8 Methods used for item non-response treatment, if any Indicate whether imputations are made for item non-response and give a short description of the methods used (e.g. nearest-neighbour imputation, hot deck imputation, mode imputations within classes, etc.). Please see also guidance on this subject in the model questionnaire and the Methodological Manual.

- No imputations on a large scale. Minor adjustments e.g. if a respondent specifies an internet connection but ‘forgot’ to answer the question if he has internet in the first place, we fill in a ‘yes’ for the latter question. - The other way around: if a respondent forgot to specify his connection to the internet, the weighting factor is adjusted. He gets the ‘average’ connection of the respondents who did specify their connection to the internet.

7.9 Other comments relating to the item non-response If any, please use this box to inform on additional issues on the non-response calculation (e.g. method used in national publications, etc.).


8. Data processing

(Quality Report)

8.1 Grossing-up procedures Please give a description of the extrapolation or weighting procedures used to gross up the number of enterprises, number of persons employed, turnover and purchases in the net sample to the (target) population. Please present the different steps taken or factors applied to the design weighting to take into account the (post)stratification, balancing for unit non-response, etc. Please describe the different categories of questions – if any – that have been grossed up differently (see also the model questionnaire and the Methodological Manual).

- Concerning enterprises: weighting by Ns / ns,where, Ns = number of enterprises in the population in cell s; ns = number of enterprises in the sample (net), (respondents) in cell s. - Concerning employed persons: weighting by Es / es, where, Es = number of employed persons in the population in cell s; es = number of employed persons of the enterprises in the sample (net), (respondents) in cell s. These are the number of employed persons used for weighting and they do not necessarily correspond to the numbers provided by The Netherlands within the framework of the Structural Business Survey (SBS). - If there is no response in a certain stratum. The population of this stratum was added to the population of a neighbouring stratum within the same aggregate used for publication.


9. Standard error

(Quality Report)

9.1 Standard error (for a selection of indicators) Precision measures related to variability due to sampling, unit non-response (the size of the subset of respondents is smaller as compared to the size of the original sample) and other (imputation for item non-response, calibration etc.) are not (yet) required from the Member-State for all indicators. Eurostat will make basic assumptions to compute these measures for all indicators produced (e.g. stratified random sampling assuming as strata the crossing of the variables “Number of Persons Employed” and “Economic Activity” as it was defined in the tables of sections 5.3, 6.2 and 7.2). In order to evaluate the reasonability of the assumptions made by Eurostat, we need to compare the estimated standard error computed under these assumptions and those computed by the country, taking into account the real sampling design used and other sources of variability, for at least some of the indicators. We also need to compare these measures not only for the overall population, but also for the several breakdowns, in which case the standard error is commonly higher. Please, describe also the method used for the estimation of the standard error in §9.2 below. We kindly ask you to provide in the following table the estimated standard error in percentage points for each of the listed indicators. Both aggregates for "possible calculation of national aggregates" and for "possible calculation of European aggregates" are included in the table. Grey cells correspond to optional size classes, and are to be filled in only when these were covered by the survey. In the third column of the table, a technical reference is made to the question and scope in the same terms as used in the Transmission Format.

Indicator

Question associated Estimated proportion

%1

Standard error

Percentage points2

Question Scope Technical reference3

A4 10+ No K e_phrs,

10_C10_S951_XK, in % ent

In January 2011, did the persons employed have access to personal human resources services electronically?

20.1% 0.6%

C1 10+ No K e_ade,

10_C10_S951_XK, in % ent

In January 2011, did your enterprise send or receive electronically such information in a format that allowed its automatic processing?

75.4% 0.8%

F1 10+ No K e_awsell,

10_C10_S951_XK, in % ent

During 2010, did your enterprise receive orders for products or services placed via a website? (excluding manually typed e-mails)

19.5% 0.7%

F4 10+ No K e_axsell,

10_C10_S951_XK, in % ent

During 2010, did your enterprise receive orders for products or services placed via EDI-type messages?

6.8% 0.4%

F7 10+ No K e_aebuy,

10_C10_S951_XK, in % ent

During 2010, did your enterprise send orders for products or services via computer networks? (via a website or EDI-type systems, and excluding manually typed e-mails)

32.9% 0.9%

G1 10+ No K e_rfid,

10_C10_S951_XK, in % ent

In January 2011, did your enterprise make use of Radio Frequency identification instruments?

2.3% 0.2%

B6 10+ No K e_web,

10_C10_S951_XK, in % ent

Did your enterprise have a Website or Home Page, in January 2011? 82.0% 0.8%

B6 1-4 No K e_web, MC_

C10_S951_XK, in % ent

Did your enterprise have a Website or Home Page, in January 2011?

1 The estimated proportion is to be expressed as a percentage; please use decimal points only and as many decimals as needed. 2 The standard error is to be expressed in percentage points (absolute precision measure); please use decimal points only and as many decimals as needed. 3 The first item consists of the variable code as included in the Transmission format, the second is the breakdown (by activity and/or size class), whereas the third indicates to what the proportion (and standard error) should be related, i.e. % ent: as a percentage of the total number of enterprises within the scope; % turn: as a percentage of the total turnover of enterprises within the scope; % emp: as a percentage of the number of persons employed in the enterprises within the scope.


Indicator


%1

Standard error

Percentage points2


B6 5-9 No K e_web, MI_


Did your enterprise have a Website or Home Page, in January 2011?

B6 10-49 No K

e_web, S_ C10_S951_XK, in

% ent


B6 50-249 No K

e_web, M_ C10_S951_XK, in

% ent


B6 250+ No K e_web, L_



B6 10+ 10-12 e_web, 10_C10_12, in % ent


B6 10+ 13-15 e_web, 10_C13_15, in % ent


B6 10+ 16-18 e_web, 10_C16_18, in % ent


B6 10+ 10-18 e_web, 10_C10_18, in % ent


B6 10+ 19-23 e_web, 10_C19_23, in % ent


B6 10+ 24-25 e_web, 10_C24_25, in % ent


B6 10+ 26 e_web, 10_C26, in % ent


B6 10+ 27-28 e_web, 10_C27_28, in % ent


B6 10+ 29-30 e_web, 10_C29_30, in % ent


B6 10+ 31-33 e_web, 10_C31_33, in % ent

Did your enterprise have a Website or Home Page, in January 2011? 84,3% 2.3%

B6 10+ 26-33 e_web, 10_C26_33, in % ent


B6 10+ 35-39 e_web,

10_D35_E39, in % ent


B6 10+ 41-43 e_web, 10_F41_43, in % ent


B6 10+ 45 e_web, 10_G45, in % ent


B6 10+ 46 e_web, 10_G46, in % ent


B6 10+ 47 e_web, 10_G47, in % ent


B6 10+ 45-47 e_web, 10_G45_47, in % ent


B6 10+ 49-53 e_web, 10_H49_53, in % ent


B6 10+ 55 e_web, 10_I55, in % ent


B6 10+ 55-56 e_web, 10_I55_56, in % ent


B6 10+ 58-60 e_web, 10_J58_60, in % ent


B6 10+ 61 e_web, 10_J61, in % ent


B6 10+ 62-63 e_web, 10_J62_63, in % ent


B6 10+ 58-63 e_web, 10_J58_63, in % ent


B6 10+ 68 e_web, 10_L68, in % ent



Indicator


%1

Standard error

Percentage points2


B6 10+ 69-74 e_web,

10_M69_74, in % ent


B6 10+ 77-78+80-82

e_web, 10_N77_82_X79, in

% ent


B6 10+ 79 e_web, 10_N79, in % ent


B6 10+ 77-82 e_web,

10_N77_82, in % ent


B610+

64.19+64.92

e_web, 10_K64, in % ent


B6 10+ 65.1+65.2



B6 10+

66.12+66.19



B6

10+ 64.19+64.92+65.1+65.2+66.12+ 66.19

e_web, 10_K6FINS, in % ent


B6 10+ 95.1 e_web, 10_S951, in % ent


B6

10+26.1-26.4+

26.8+46.5+58.2+61

+62+63.1+

95.1

e_web, 10_ICT_T, in % ent


B5 10+ No K p_iacc3g,

10_C10_S951_XK, in % emp

Please indicate an estimate of the percentage of the total number of persons employed who were provided with a portable device with at least 3G technology for accessing the Internet, in January 2011?

11.2% 0.35%

F2 10+ No K e_awsval,

10_C10_S951_XK, in % turn

Please indicate an estimate of the percentage of the total turnover resulting from orders received that were placed via a website, in 2010.

4.0% 0.27%

F5 10+ No K e_axsval,

10_C10_S951_XK, in % turn

Please indicate an estimate of the percentage of the total turnover resulting from orders received that were placed via EDI-type messages, in 2010.

7.3% 0.82%


9.2 Calculation of the standard error

There exist different methods by which the standard error of an estimated proportion can be assessed. The aim is to incorporate into the standard error the sampling variability but also variability due to unit non-response, item non-response (imputation), calibration etc. Please, describe below the approach which you have followed. This information will help Eurostat to evaluate the comparability of the standard errors supplied in the previous section by the different statistical institutes participating in the survey.

a) Name and brief description of the applied estimation approach

The sampling error in the Dutch e-commerce survey is calculated using the Horvitz and Thomson formula.

b) Basic formula

The formula for the variance of the mean of a binomial variable p within sample cell i is:Var_i (p) = p_i * (1-p_i) * ( 1 - n_i / N_i )

where n and N are sample size and population. The variance of p in the entire population is: Var(p) = Sum( N_i * N_i * Var_i(p) ) / (N*N) where the sum is over all sample cells, and N is the total population in all cells. c) Main reference in the literature

d) How has the stratification been taken into account?

Sample cells are defined as the product of size classes (10 size classes with 10+ employed persons) and NACE classes (using a more detailed stratification than the publication classes demanded by Eurostat; around 38 classes). e) Which strata have been considered?

All breakdowns for which the data were delivered Eurostat, but only for the variables that were asked in 9.1 of this QR.

9.3 Comments on reliability and representativeness of results and completeness of dataset These comments should reflect on the standard errors reported for the indicators and subgroups in section 9.1 as well as on the other indicators and breakdowns. The estimated standard error should not exceed 2% for the overall proportions and should not exceed 5% for the proportions relating to the different subgroups of the population (for those NACE aggregates for calculation and dissemination on national aggregates). If problems were found, these could have implications for future surveys (e.g. need to improve sampling design, to increase sample sizes, to increase the response rates etc.).

Indicators and breakdowns in section 9.1:

Only seldom do the estimated standard errors exceed the limit of 5%. In those cases the population size is always very small, for example in e_web, 10_K66 it amounts to only 164 enterprises. Therefore we consider this to be no problem.

Other indicators and breakdowns:

For all indicators and breakdowns:


If significant standard errors were found, were data cells in the transmitted dataset flagged as unreliable?

Yes No4 X

4 Please note that if data were not flagged as unreliable they will be released


9.4 Reliability of aggregates for the "possible calculation of European aggregates" Please indicate for both the general survey and for micro-enterprises the aggregates for the "possible calculation of European aggregates" that have a sufficiently high quality to be released at national level by introducing an "x" in the column immediately after the Y/N responses. In the case there is a grant agreement that foresees that certain breakdowns will be provided with sufficiently high quality to allow the release at national level, the following table should reflect the grant agreement ("x" next to "Yes" for the respective breakdowns). In the case data for few variables/breakdowns cannot be released - although the particular breakdowns had been taken into account in the sampling design as foreseen in the grant agreement - it is expected that the breakdowns are marked with "Yes", data are accordingly flagged as unreliable and explanations should be provided in point 9.3. In all cases the data will be evaluated for completeness and compliance with the grant, based on the grant agreement's technical annex and the current quality report; clarifications may be requested.

Economic Activity Micro-enterprises General Survey

10-12 Yes No Yes X No



26 Yes No Yes X No




45 Yes No Yes X No

46 Yes No Yes X No

47 Yes No Yes X No



61 Yes No Yes X No


64.19+64.92 Yes No Yes X No



77-78+80-82 Yes No Yes X No

79 Yes No Yes X No

95.1 Yes No Yes X No


10. National dissemination of results

(Quality Report)

10.1 National dissemination of results Please indicate if there was any dissemination of results or if any dissemination of results is foreseen. If possible, provide links to any results available on-line.

- Our online database Statline http://statline.cbs.nl/ (November/December 2011). - Our national publication on the digital economy and science and technology, ICT, knowledge and the economy 2012. This will be published in Dutch in the first half of 2012. The English translation will be published some months later. A hard copy of this publication will be sent to you. Also it can be found as a pdf file at www.cbs.nl/ict-knowledge-economy.- Possibly a small article on our website www.cbs.nl.


11. Closing remarks

(Quality Report)

11.1 Problems encountered and lessons to be learnt These comments can relate to methodological issues as well as to the questionnaire itself (item construction, clarity of definitions to respondents, routing and filtering, etc.)

11.2 Other comments, if any

12. Annexes

Note: Please also provide the annexes in a computer-readable format and in English

12.1 Questionnaire in national language

12.2 Questionnaire in English (if available)

12.3 National reports on methodology (if available)

12.4 Analysis of key results, backed up by tables and graphs in English (if available)

12.4.1 Survey of enterprises (except NACE Rev. 2 section K)

12.4.2 Financial sector

12.5 Other annexes Please give an overview of other annexes (whether or not referred to in the preceding chapters of this report)

• …

• …

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nl - quality report ict usage enterprises 2011

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