Nishant Mittal Contact: +91 9711 03 0723 | Email: nishant061986@gmail.com

6 years of expertise in:¡ Process Excellence ¡ Team Leading ¡ Client Engagement¡ Partner Management ¡ Operations ¡ Business Analysis

¡ Reporting / MIS ¡ Technical Skills

* Organized and conscientious professional with sound expertise within the banking industry

* MBA in Marketing & Operations who effectively carries out business engagements to understand, challenge and documentunderlying banking / financial needs and translates these into operational scope, objectives and business goals

* Holds extensive exposure within Financial Services coupled with the ability to think strategically and develop strongrelationships with key stakeholders

* With my present employer, ICCI, I hold the distinction of being promoted to Team Leader in less than two years while beingable to effectively handle a team of 10+ members

n A C U M E N

* Banking Consultancy: Highly competent in providing advisory and implementation services to address banking needs whilemaking a positive contribution to the operational well-being of customers. Able to identify, deliver and manage needs ofdiverse asset sized financial institutions while projecting additional product or service requirements for added value. Hassetup and led complete branch operations with key focus on bottom line profitability by ensuring optimal utilization ofavailable resources

* Relationship Management: Hands on experience in creating a warm, welcoming and highly engaging atmosphere forstakeholders. Can deliver an exceptional service experience through consultative advice. Partners with internal stakeholdersto design and execute a business development strategy to grow both consumer and business membership within thecommunity. Maintains TAT for all customer centric activities

* Business Development: Supports the development of persuasive strategies to achieve the organization’s customer andcommercial growth objectives. Implements the business development plans to achieve targets with maximum profit andwithin budget. Experienced in identifying, qualifying and pursuing both retail and asset business opportunities and creatingservice specific goals relative to lead development and sales activity including customer acquisition, retention and lifecycle

* Core Banking Experience: Excellent understanding of banking and ATM services and products on branch and corporatelevel. Skilled in computing resource and product-wise contribution analysis; maintaining cost records for resources. Wellversed with all the statutory audits and service quality audit requirements of regulators. Possess knowledge of Indianbanking laws and practices, and CASA/liabilities management

n C A R E E R R E V I E W

ICICI Bank since 2010

Team Leader (Manager – 1)

Develop and execute strategy for meeting branch sales and profitability goals, overall branch expense management, andcommunity development

Operations* Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the

bank, as well as all applicable federal laws and regulations* Prepare appropriate annual, monthly and weekly reports and plans* Communicate the information in all directions within the bank as necessary* Participate in senior management reviews to understand their expectations and cultivate similar understanding within the

team. Accountable for ensuring compliance with regulatory requirements; perform periodic reviews and compliance audits* Work closely with Auditors to resolve queries* Prepare timely project updates with respect to transaction and salary processing for corporate to the concerned heads.

Investigate and remediate issues and develop control measures* Hold overall accountability of handling Regional Response Centre (RRC) which is the consumer touch-point at all branches

Client Engagement* Handle client service issues by conducting research, taking ownership and following up with on a daily basis as necessary

until conclusion* Responsible for meeting and exceeding all client service goals established for the retail location, emphasizing client

satisfaction and retention* Maintain a strong presence with HNI customers and key accounts through active involvement and leadership roles in

various professional organizations and events

Resource Management* Assess performance of the 11 team members; reward and recognize strong performers and contribute to the development

of an action plan to address performance issues* Ensure that all branch personnel understand the overall company objectives; foster a team environment within branch and

other departments within the bank* Maintain MIS for the team assuring high productivity of the team. Assured high productivity from team members by

reducing the Non Value Adding Activities

Technical Forte* Worked with CMS (Cash Management Services) to deal effectively with corporate clients* Used Finacle and Profunds to effectively manage workflows with transaction department, manage corporate salaries, and

oversee outward clearances

Project: Decentralization of retail operations for ICICI Bank (Implementation of CTS)

Description: Decentralized clearing and operational activities. Four different hubs were created in Delhi NCR region toperform operational activities, provide better customer service, and reduce TAT of critical operational activities such as

clearance

Times of India Mmm YYYY - Mmm YYYY

Management Trainee

* Responsible to understand the CSAT level and competency of Times of India among other daily newspaper* Persevered to significantly increase the customer acquisition within the fiercely competitive Tamil Nadu market space with

innovative channel strategy and improved direct marketing channels* Gained specialist skills in channel management, customer feedback, customer retention, and conducing study on

competitors* Recognized as awarded as ‘Highest Performer of the Week’

n E D U C A T I O N

2010 Masters in Business Administration (Marketing & Operations), ICFAI Business School, Hyderabad2007 Bachelors in Engineering (Electronics & Communication), CITM Faridabad

Social Association:§ Captain of ‘Happy Singh’ in ICICI§ Member of organizing team of Coliseum

Interests: Playing games and watching cricketAddress: 11283, Lane No. 1, Dorewalan, Karol Bagh, Delhi

References: Available upon request