nhs quality conference - vicky macmillan
DESCRIPTION
“Quality surveillance: Using the learner voice for better learning and better care” One of the recent initiatives in the North West is the development of the guidance framework ‘Enabling learner involvement in Quality Surveillance: Using the learner voice for better learning and better care’. This framework builds on HENWs commitment to achieving excellence in learning and care. Developed with healthcare learners and staff in placement and education providers across the North West, the guidance follows on from the North West’s ‘Placement Charter’, and ‘Dignity promise’ to ensure a safe, supportive, and ‘caring’ environment for all patients, learners, and staff. Intended as a practical guide for all those involved in the quality surveillance process and reporting of concerns, the framework will be particularly useful to healthcare learners to enable them to ‘speak up’, and to those supervising and supporting learners to provide a culture and environment that inspires learners to act with honesty, integrity and compassion – learners need to feel that their views are respected, acknowledged and acted on. The Placement Charter, Guidance Framework and other initiatives related to quality improvement in education have been developed with the North West’s ‘Student Quality Ambassadors’ (SQAs) who act as ambassadors and champions of care in all learning environments across NHS and non-NHS services and organisations. SQAs are empowered to promote good practice through challenging standards of care within the workplace and by suggesting areas for improvement. Further information on the Student Quality Ambassadors can be obtained at http://www.cmtpct.nhs.uk/about-us/student-quality-ambassadors.asp The guidance is available at https://www.ewin.nhs.uk/resources/item/4896/enabling-learner-involvement-in-quality-surveillance-using-the-learners-voice-for-better-learning-and-better-care For further information contact [email protected]TRANSCRIPT
www.nw.hee.nhs.uk
twitter.com/HENorthWest
Quality Surveillance:Using the learner voice for better learning
and better care
November 2014
www.nw.hee.nhs.uk
twitter.com/HENorthWest
Quality of education, Quality of care
• Health Education North West:
- NHS Trusts; and non NHS placement providers; Health and Social Care Sectors;
Higher Education Institutions including Medical and Dental Schools; FE Colleges
• Investment in Healthcare education- whole workforce approach
- Right numbers of staff
- Right skills
- Right values
- When and wherever needed
• Student Quality Ambassadors, NW Placement Charter; Dignity Promise – to ensure
that quality, and quality improvement is ‘at the heart’ of everything that we do.
www.nw.hee.nhs.uk
twitter.com/HENorthWest
NHS Constitution (DH 2013);
Health Education England’s Framework 15-
2014-29 (HEE 2014)
To ensure the Healthcare workforce is able to deliver the
NHS Constitution, developing the highest levels of knowledge
and skills at the times of basic human need,
when care and compassion are what matter most.
www.nw.hee.nhs.uk
twitter.com/HENorthWest
NW Placement Charter
• Structured around the NHS Constitution
• Commitment to achieving excellence in learning and care
- a safe, supportive and caring environment for all patients and staff
- a safe and supportive learning environment for all learners
• Culture and environment that inspires learners to act with honesty, integrity and
compassion - learners need to feel that their views are respected, acknowledged and
acted on.
www.nw.hee.nhs.uk
twitter.com/HENorthWest
Culture of care and compassion
- ‘what matters most’
• A quality ‘learning’ organisation is a ‘caring’ organisation
• Culture determines behaviour in the NHS
• Value placed on the learner experience and learner feedback
• Value placed on the trainer/ mentor/ educator support- role modelling
• Value placed on the learning environment
• Value placed on team working – understanding and valuing each other- shared learning,
working flexibly, common goal- high quality patient care and experience- with the patient
‘at the heart’ of all learning
• Value placed on Managers to engender all of the above
www.nw.hee.nhs.uk
twitter.com/HENorthWest
Using the learners voice for better learning and
better care
• A common approach to Quality Surveillance- ‘everyone’s business’
• A learning process for all – ‘formative’ not ‘punitive’- with a focus on reporting but
also on the management of concerns raised
• Questioning the quality of care and service is good practice
• Align where applicable with any tools/ processes used by Quality and Safety Leads,
and Patient Experience Leads