next-level, customer-centric contact centres
TRANSCRIPT
For more information on speaking, exhibiting and
arranging one-to-one meetings, please contact Charles Parrott.
Book Before 26th November & Save
Up To £1,000
Speaking, One-To-One Meetings & Exhibition
Opportunities
Organised By:
first direct
Alison JaapCustomer Director
E.ON
Andrew Clayton, Global Head of Customer Experience
Openreach
Beverley Hullock, Senior Manager, Continuous Improvement
Marks and Spencer
Bogdan Grigorescu, AI Platform Manager
Vanarama
Dan EddieCustomer Experience Director
The Co-op
Jane Bates, Co-op Business Services Director
Dixons Carphone
Jason Roberts, Head of Contact Centre Operations
Sky
Julia Murphy, Head of Customer Experience Strategy
Crown Commercial Service
Kevin Morley, Deputy Director - Customer Service
HSBC Commercial Banking
Laura Heggarty, Global Design Studio Director
MAG Contact Centre
Leanne Kerry, Head of Customer Service
Cynergy Bank
Mark Trick, Customer Operations Director
British Gas
Paul Basigara, Head of Customer Delivery - UK Field Operations
Cambridge University Press
Richard Murray, Global Customer Services Director
Philips
Ula RobinsonConsumer Care Lead
Bloom & Wild
Kirsty MacdonaldHead of Customer Experience
Dyson
Caroline Winwood, Customer Service & Direct Experience Director – Europe
John Lewis and Partners
Jo Garland, Senior Manager Operational Support, Contact Centres
Bupa UK
Mark DaviesCustomer Contact Director
LV=
Stefan Elks, Head of Customer Operations (Legal & General)
www.customercontactconference.comCharles@[email protected] +44 (0) 20 3479 2299+44 (0) 20 3479 2299
AA Ireland
Dee Roberts, Director Contact Centre Transformation & Nicole Feighery, Director of Contact Centre Operations
Cowry Consulting
Jez GroomBehavioural Economist
A One-Day, Brand-Led Conference & Networking Event, 23rd June 2021, Millennium Gloucester, Central London 2nd Annual
Deliver Outstanding Customer Experiences & Customer Journeys Through Savvy Tech Implementation Whilst Retaining The Human Touch & Empowering Resilient, Engaged Agents Who Represent The Customer, Add Value & Drive Continuous Improvement In The Organisation
21 Brand Speakers 1 Affordable
Day
Next-Level, Customer-Centric Contact Centres
Harness Tech & Empower Agents To Deliver Seamless, Multi-Channel Customer Journeys & Experiences
23.06.2021Effortless Experienceswww.customercontactconference.com
Who Attends?
■✓
About The Conference
Customer Service Directors ■✓ Customer Experience Directors
‘Real ly str ong delegate l ist. Great networ king
opportunities.’ The Writer (Previous Sponsor)
‘Had some real ly good conversations, participants
were real ly engaged.’ Usabilla (Previous Sponsor)
100% Satisfaction Rate
At Our Last Contact Centres
Conference
■✓ Customer Operations Directors
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Charles Parrott
E: | T: +44 (0) 20 3479 [email protected]
23.06.2021Effortless Experienceswww.customercontactconference.com
DIAMOND SPONSORSHIP Speaking Opportunityl A 15 minute main stage speaking session in front of the entire delegation.
l Speaker’s presentation details to be included on
One-To-One Meetings l Hosting One-To-One Meetings with 5 delegates of your choice.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
l Sponsorship of the speaker presentation website which all delegates visit to download presentations.
Seat Drop & Brandingl Promotional material to be placed on all of the delegates’ tables/chairs during the conference.
Delegate Passesl 3 delegate passes and 1 speaker pass to the conference (worth £3,396).
l Conference Documentation Pack with delegate list.
Investment: £9,999 +VAT
Standard Price: £10,999
PLATINUM SPONSORSHIPSpeaking Opportunity
A 15 minute main stage speaking session in front of the entire delegation.
l
Speaker’s presentation details to be included on www.customercontactconference.com.
Data Capture
l
Sole sponsorship of The Customer – Focussed Contact Centres Competition.
l
The contents of all business card collection boxes to keep – this will be solely for your purpose.
Logo on holding slide during all conference breaks – including information to promote the
l
competition and encourage participation.
Announcements from both the Morning Chairman and the Afternoon Chairman promoting the competition.
5 minute slot to present competition prize to winner on the stage in front of entire delegation.
Investment: £7,999 +VAT
Standard Price: £8,999
(Book Before 26th November &
Save £1,000)
Speaking, Exhibition, One-To-OneMeetings & Drinks Packages
12
www.customercontactconference.com.
www.customercontactconference.com.
www.customercontactconference.com.
Delegate Passesl 2 delegate passes and 1 speaker pass to the conference (worth £2,547).
Conference Documentation Pack with delegate list.l (Book Before 26th November &
Save £1,000)
l
l
l
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
www.customercontactconference.com.
www.customercontactconference.com.
l Branding on the front page of the Conference Documentation Pack.
l Branding on the front page of the Conference Documentation Pack.
23.06.2021Effortless Experienceswww.customercontactconference.com
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Charles Parrott
E: | T: +44 (0) 20 3479 [email protected]
GOLD SPONSORSHIP Speaking Opportunityl A 15 minute main stage speaking session in front of the entire delegation.
l Speaker’s presentation details to be included on
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
Delegate Passesl 1 delegate pass and 1 speaker pass to the conference (worth £1,698).
l Conference Documentation Pack with delegate list.
Investment: £5,999 +VAT
Standard Price: £6,999
(Book Before 26th November &
Save £1,000)
3www.customercontactconference.com.
www.customercontactconference.com.
www.customercontactconference.com.
l Branding on the front page of the Conference Documentation Pack.
SILVER SPONSORSHIP
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £4,999 +VAT
Standard Price: £5,999
4
www.customercontactconference.com
www.customercontactconference.com
Delegate Passes
l 1 delegate pass and 1 speaker pass (worth £1,698).
Conference Documentation Pack with delegate list.l(Book Before
26th November & Save £1,000)
l Branding on the front page of the Conference Documentation Pack.
Speaking Opportunityl Speak on one of the following panels. These last for 30 minutes.
1. New Tech, AI & Chatbot with M&S, Openreach, Vanarama, Bloom & Wild.
l Speaker’s presentation details to be included on www.customercontactconference.com
2. Colleague & Customer Experience with Dyson, Co-op, LV=, Sky, Dixons Carphone,
Cynergy Bank
23.06.2021Effortless Experienceswww.customercontactconference.com
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Charles Parrott
E: | T: +44 (0) 20 3479 [email protected]
EXHIBITION STAND PACKAGE l A 3 x 2 metre exhibition area in the main networking room.
l Branding on the front page of the Conference Documentation Pack.
Investment: £1,999 +VAT
Standard Price: £2,799
(Book Before 26th November &
Save £800)
5ONE-TO-ONE MEETINGS l Hosting One-To-One Meetings with 5 delegates of your choice.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £4,999 +VAT
Standard Price: £5,999
6
www.customercontactconference.com.
www.customercontactconference.com.
Delegate Passes
l 3 delegate passes to the conference (worth £2,547).
Conference Documentation Pack with delegate list.l(Book Before
26th November & Save £1,000)
l Branding on the holding slide on the stage set.
‘Good content from great speakers. Engaged attendees with genuine interest in sponsors.’
Attensi (Previous Sponsor)
PEER-TO-PEER DISCUSSION PACKAGE
7
l Corporate description with full contact details to appear on the Partners’ Page inside the Conference Documentation Pack. l 2 delegate passes to the conference (worth £1,698). l Conference Documentation Pack with delegate list.
Speaking Opportunityl To host one of the Peer-To-Peer Sessions during lunchtime on the subject of your
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £2,999 +VAT
Standard Price: £3,999
www.customercontactconference.com
www.customercontactconference.com
Delegate Passes
l 1 delegate pass and 1 speaker pass (worth £1,698).
Conference Documentation Pack with delegate list.l(Book Before
26th November & Save £1,000)
l Branding on the front page of the Conference Documentation Pack.
choice. This lasts for 20 minutes.
23.06.2021Effortless Experienceswww.customercontactconference.com
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Charles Parrott
E: | T: +44 (0) 20 3479 [email protected]
LANYARDS SPONSORSHIP l Sole sponsorship of all delegate lanyards at The Customer – Focussed Contact
Investment: £2,999 +VAT
Standard Price: £3,999
11
l 2 delegate passes to the conference (worth £1,698).
Branding on the official Conference Documentation Pack. l
(Book Before 26th November &
Save £1,000)
“ Succesful, lots of leads. A wide range of corporate clients whom were ideal to network with.”
Toluna (Previous Sponsor)
PRIVATE VIP LUNCH WITH BRANDS PACKAGE l To host lunch for 4 delegates of your choice in a private room.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £4,999 +VAT
Standard Price: £5,999
8
www.customercontactconference.com.
www.customercontactconference.com.
Delegate Passes
l 3 delegate passes to the conference (worth £2,547).
Conference Documentation Pack with delegate list.l(Book Before
26th November & Save £1,000)
l Branding on the holding slide on the stage set.
DRINKS RECEPTIONl Sole sponsorship of The Customer – Focussed Contact Centres drinks reception.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your
involvement.l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £4,999 +VAT
Standard Price: £5,999
9
www.customercontactconference.com.
www.customercontactconference.com.
Delegate Passes
l 3 delegate passes to the conference (worth £2,547).
Conference Documentation Pack with delegate list.l(Book Before
26th November & Save £1,000)
l Branding on the holding slide on the stage set.
l 3 x 2 metre exhibition area in the main networking room.
Centres Conference.
23.06.2021Effortless Experienceswww.customercontactconference.com
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Charles Parrott
E: | T: +44 (0) 20 3479 [email protected]