newsletter - all parcels cambridge

Dear Client,

Well that went fast! Since we separated from our old parent company in London - Rush Couriers - and started trading as a stand-alone business in December 2018, the past year has gone by so quickly.

We cannot thank you all enough for your loyalty and continued custom through this year and it's been a true pleasure working with you all and supplying you with our quality range of services.

We have seen a couple of staff members move on and a few changes on the driver fleet but in the main we are as we were this time last year.

We might as well get the bad news out of the way first, however. Whilst we have strived to keep our own costs down, various elements have risen throughout the year - including but not limited to - rent & rates increases; wages & pensions costs; APC input cost increments and various other supplier price increases. APC Cambridge has not raised our prices for over 4 years but we now have to pass on a small increase to our prices.

From January 1st 2020 we will be applying a 3% increase on all prices. We feel that this is a small and justifiable increase and have held off until January so as to not profiteer during the busier December months for most clients.

We still believe that APC Cambridge offers huge value for money, combined with our fantastic customer service team and fleet of local drivers, all of whom work together to ensure that your products are delivered to your customers in the best way possible.

NEWSLETTER

All Parcels Cambridge Ltd. Registered in England No 11425664. Head Office, Unit B & K The Paddocks, 347 Cherry Hinton Road, Cambridge CB1 8DH. The trademarks as indicated are acknowledged to be the registered trademarks of their respective owners. Copyright All Parcels Cambridge Ltd. All rights reserved.

Tel: +44 (0)1223 423 423, Email: [email protected] Website: www.apc-cambridge.com

December 2019

Year One; Updates; I.T. news; Meet the Team; Sales Lead Incentive; General Information

Christmas 2019

As we move towards the busiest time for our network, a last reminder of our schedule over the next 3 weeks.

Thursday 19th : - last normal input day for perishable items (delivery Friday 20th)

Friday 20th :- last input day for perishables (delivery on a pre- 12 Saturday service only)

Monday 23rd :- last input day for all other items but we recommend anything left until this date is booked on a pre12 for delivery on Tuesday 24th.

Friday 27th, Monday 30th, Thursday 2nd & Friday 3rd all inputs as normal for next day (or Saturday) deliveries.

NEWSLETTER



December 2019

Calendars 2020

We will be sending out our free annual calendars in the next week or so. There are often spares left over so if you require more than one please email us using the normal [email protected] address to request more.

I.T. 2020

APC Overnight Ltd will be updating some of the software used in the Track and Trace part of the process in the next few months.

We will update you again once this is confirmed, but the main upgrade will be the ability (if you so choose) for your clients to be able to request their item to be left somewhere safe.

They will be able to do this online once they get the APC Expect 2 hour delivery window alert and they know they are going to miss the delivery.

This will be an opt in option that you will have to tell us want rather than a default change.

continued,

This will cut out the requirement for the delivery driver to have to call us and then us call you for permission to leave that item where the client has requested they do so - meaning an even higher % of first time delivery success.

Drivers would still need to take a photo of the item being left as instructed and that picture would be available to you on line should a query emerge.

More details on this and other I.T. updates as soon as they startto come to fruition.

Accounts

Please can we remind all clients that there are a variety of methods for paying your invoices.

Direct Debit is now the most popular method that clients have chosen to use to pay us. On each invoice we email there is a link to GoCardLess, who are our Direct Debit partner. The link also appears on statements of account.

Once you click on that link, and populate the screen that appears, your account is then set for Direct Debit and payment will be taken 21 days from each invoice date until we hear otherwise from you. You are protected by the Direct Debit guarantee scheme and can stop the process at any time.

phase.

Bank Details:

Lloyds Bank PLC

Sort code: 30-80-54 Account: 19692168

NEWSLETTER



December 2019

Payments can be made by direct transfer to our account, above. Cheques can be posted to our head office address below.

Meet the Team; Fun Facts!

We decided it's about time that we introduced ourselves! So let's meet the APC Cambridge Team.

From left to right... Keen cyclist Richard loves working the early morning shift and he’s also a 'Die Hard' fan. Boss-man Geoff

has risen through the ranks at APC to own the depot and keeps us entertained with plenty of stories from his 25 years in the industry. It should come as no surprise that his favourite Christmas film is 'The Great

Escape'. OCD and organization guru Sarah loves the teamwork at APC, fav Christmas film: The Holiday. John

is a much-loved legend at APC, coming up to his 24th year of service, his favourite Christmas viewing is

White Christmas. New recruit Krista is a marketing whizz and can quote 'Trading Places' word for word. She also makes the best cuppa in the land. Laura has become a master of both finding drivers wherever they

are and office banter over her first year. She re-watches the Santa Claus trilogy every Christmas. The cheeky

chappy of the team is Jack, always going the extra mile to support the drivers. Favourite Christmas film: Die

Hard.

NEWSLETTER



December 2019

Labels

As you know, we offer the A5 self-adhesive labels that can be printed in your standard desktop printer. The labels are your bar-coded track and trace labels- they are a really important cog in the delivery chain. A poorly affixed label (see page 7 below for examples) can mean that your items can be delayed in their journey - the sortation system is highly automated and it needs to be able to read the label easily. Please take a moment to read the label guide and ensure anyone who processes the labels is aware. If you need a resupply of labels just email us using [email protected]

NEWSLETTER



December 2019

Recommend us !!!

If you are still reading this, you obviously love APC! If you can think of any companies that are using one of our competitors, please introduce us to them using [email protected]

If we open an account with them and start trading with that company, we will send you gift. Introduce us to company that inputs more per week than yours and we will waive the price increase to your account for a YEAR!!!!!

Vote for your favourite Driver.

If you think that your collection driver deserves some accolade and reward, let us know!

Throughout 2020 we will collate any feedback received and the winning driver will be awarded £250 worth of gift vouchers of their choice in time for Christmas 2020 (yes it will soon be here!). Get emailing - [email protected] and use subject header "Driver 2020"

ProductServiceCode

Length Width Height

MaximumWeight Per

Item

Maximum Items Per

Consignment

MP37.5cm 29.5cm N/A 1kg 1

The item must physically fit into the pre printed, recyclable corporate Mail Pack, but not exceed 1kg. Ideal for documents and other small items. EXCLUDES LIQUIDS.

CP54.5cm 45.5cm N/A 5kg 1

The item must physically fit into the pre printed, recyclable corporate Courier Pack, but not exceed 5kg. Ideal for documents and other small items. EXCLUDES LIQUIDS.

ND 120cm 55cm 50cm

30kg

per item20

MUST BE BOXED, otherwise will need to be booked as a Non - Conveyable Consignment.

NC160cm 60cm 60cm

30kg

per item20

Item must not exceed the dimensions specifed.

The longest dimension must not exceed 1.6m. The sum of the second and third dimension must not exceed 1.2m.

XS

205cm 30cm 30cm30kg

per item20

Items must not exceed the dimensions specified.

Items that exceed the maximum dimension of the Excess service are not suitable for transit via the APC Overnight network. Please contact us for further information on alternative shipping methods.

Product Guide

50cm

55cm120cm

60cm

60cm160cm

30cm

30cm

205cm

Standard Next Day Parcel

Excess Parcel

Non - Conveyable Parcel

Mail Pack

Courier Pack

Effective from 1st April 2019

37.5cm

29.5cm

54.5cm

45.5cm

or 120cm combined

Use “LP”

ServiceCode

Use “LP”

ServiceCode

Used to identify items that have fragile/ liquid contents and re-

quire sort by hand.

Used to identify items that are over 25kg in weight (maximum

of 30kg).

Canvas surface products must be taped at one

end and then label applied ontop of the tape.

Do not place the label on the canvas surface

as it will peel off easily.

LABELS ARE IMPORTANT Labelling position & print out of labels

Note: Please remove all old labels if box is being re-used.

Mailpack Labelling

Labels on parcels should be placed on the top of the

parcel, if a box is being re-used please ensue that all

old labels are removed and the surface is clear for the new label to be placed on properly.

Ensure that the label is printed correctly and that

the print quality is high, low quality printed labels

will make it hard for the scanner to scan the bar code presented on the label. Always ensure that

the label has white space around the bar codes,

and the print is not faded.

Our automated conveyor will not read

barcodes that go around corners/arent’t flat, ensure

that labels are only placed on one flat surface of a

parcel.

Labels should not be placed in a document holder or

a plastic wallet as reflections from the plastic means that the sort scanners will not read the barcode,

Make sure you apply the label in the box

provided on the mailpacks.

Ensure that the label is not placed outside the

dedicated box area and it is flat and clear to read,

creased barcodes will not be recognised by our

system and can cause delays to delivery.

Using Service Stickers

Used to identify items that are

timed services - delivery pre

9am, pre 10am and pre noon.

Strapping should always be placed away from the

label.

Object Labelling

Strapping should not cover the barcode on the Used to identify items for delivery on Saturdays only.

Used to identify items that must be centrally sorted in the

designated high value area only.

Always apply the label across the tube, ensure the barcode is straight and does not over lap.

Do not apply the label at the end of the tube, as the barcode is unreadable.

Used to identify live fish/coral. (Specific guidelines apply, avail-

able from your local depot)

T

http://www.apc-overnight.com/

http://www.apc-overnight.com/

The above are examples of items that must travel as NC, but other items may also be unsuitable for our ND service, please contact us for advice. Items that are not in boxes or mail / courier bags must be booked as NC



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