newcomer programs & profile overview from the ymca-ywca of the national capital region presented...
TRANSCRIPT
Newcomer Programs & Profile Overview
from theYMCA-YWCA of the
National Capital Region
Presented by: Tanya Mendes-Gagnon Senior Director, Newcomer Services
Outline
Overview of Y Services for Newcomer NIC’s Service Model Client Profiles – Imm. Categories, Education, Most Common Needs & Services Referral Sources & Outcomes Learned Challenges & Successes The Way Forward
Overview of Y Newcomer Services
Newcomer Information Centre (2007) First stop for Information and Orientation services
Language Assessment and referral Centre (2000) Language Assessments in English or French for access to all CIC
and MCI funded Language Training Programs
Employment Ontario – Employment Access Centre (2010 previously Job Connect) Employment Services (1of 2 Y centres’ is focused on
Internationally Trained Professionals)
Power of Trades (2010)Pre-Bride to Work Training to help educate, develop training plans for clients to access Trades in Ontario
Newcomer Information Centre (NIC)
NIC’s Service Model: Standardized Needs Assessment Workshop Calendar (variety of relevant topics) Onsite Settlement Workers for the various
Community Agencies (rotational schedule) Permanent Onsite Francophone Settlement
Worker Offsite presentations and active outreach to
“outside” partners i.e. churches, cultural retailers, mainstream agencies, employers
Newcomer Profile
Hamid, 35 years oldHamid is married and has two children. He is originally from Lebanon and has been living in Ottawa for more than a year. He has a Bachelor’s degree in Chemistry and even though Arabic is his first language, he speaks English fluently.
He came three times to the Newcomer Information Centre to receive assistance with Citizenship and Immigration application forms, and to learn what he can do to eventually become a Canadian Citizen. Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014)
55%11%
19%
3% 10%Permenant Residents
Work & Student Visas
Canadian Citizens (Born Outside of Canada)
Covention Refugees
Refugee Claimant
Client Profile: Immigration Categories
Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014)
Client Profile: Level of Education
14%
33%23%
24%7%
Post Graduate
University Graduate
College Graduate
High School Graduate
Grade 8 or Less
Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014)
29%
18%
8%
7%7% Application Assistance
Acces to On-Site Settlement Worker
Employment Services
Workshops
Computer Access
Most Common Needs & Services
Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014)
52%
18%
7%
6%Citizenship and Immigration Canada
Family/Friend
Other Y Program
Other
Referral Sources
Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014)
Outcome of Referrals
Frequency Percentage Yes 263 70No 89 23Can’t remember 26 7Total 378 100
Were you given a referral?Percentage may not add to 100 due to rounding
Frequency Percentage Yes 193 73No 52 19Can’t remember 18 7Total 263 100
Did you go to the referral?Percentage may not add to 100 due to rounding.
Frequency PercentageVery helpful 148 77Somewhat helpful 43 22Not very helpful 2 1Total 193 100
How helpful was the referral?Percentage may not add to 100 due to rounding.
Source : Survey done by the Carleton University Survey Centre for Y NIC from May to October, 2012, and satisfaction survey data from April 1, 2013 to January 31, 2014. – 15% of clients served.
Learned Challenges & Successes
Successes: Partnering with Community Partners to bring
resources “in-house” Hosting space for the “diverse” menu of services
and programs Services are accessible in a variety of formats to
meet the needs of all newcomers (online, printed, 1-on-1)
Consistent approach to needs assessment and referrals
Challenges: Meeting the changing needs and wants of how services are being requested
by newcomers – technology, resources, materials Capacity to Partner and co-locate Ability to diversify programming (on and off site) Balance contractual obligations and funding vs client needs
The Way Forward Services would be more efficient if delivered in a: “Mixed-Model ” - Why? Newcomers are at different levels of settlement; i.e. Skilled Workers vs TFW, Youth vs Seniors, Newly Arrived vs 5yrs Landed, Main Applicant vs Family Members
“Mixed-Model” Recommendations: Online, in-person, individual, group → services Available in and outside “regular” business hours Printable, consistent and clear language documentation (Gov’t and SPO) Variety of services pathways (service models offering multiple services in one location) Increased partnership in program delivery, specifically employment and
language training/programming On-the-Job training, with language and curriculum Holistic approach to newcomer families – settlement “action plans”
Thank you/Merci
For more information, contact:
Tanya Mendes-GagnonSenior Director, Newcomer ServicesYMCA-YWCA of the National Capital RegionTel: 613-238-5462 ext 20 [email protected]