new staff orientation handbook
TRANSCRIPT
Penn State Behrend
Staff Handbook
January 2007
(Revised 9-17-15)
This handbook can be found at behrend.psu.edu/staffhandbook
TABLE OF CONTENTS
A message from Chancellor Ralph Ford ........................................................ 1
Purpose of handbook .................................................................................... 2
University-wide staff handbook .................................................................... 2
About the college .......................................................................................... 3
History of the college .................................................................................... 4
College mission and vision ............................................................................ 5
Organizational charts
o College staff ............................................................................................... 6
o University’s college structure ....................................................................... 7
o Campus distribution map ............................................................................. 8
Campus map ................................................................................................. 9
List of facilities with units .......................................................................... 11
Event Management System ......................................................................... 11
How to refer to the college ......................................................................... 12
Letterhead guidelines ................................................................................. 12
Penn State Behrend marks (logos) ............................................................. 13
Confidentiality of student records .............................................................. 14
The importance of customer service/phone etiquette ................................ 15
Professional Development
o New staff orientation checklist .................................................................... 18
o Computer-related programs ....................................................................... 19
o Administrative databases ........................................................................... 19
o Bursar/Finance Office ................................................................................ 20
o General programs ..................................................................................... 20
Unit descriptions
o Academic and Career Planning Center ......................................................... 21
o Admissions .............................................................................................. 22
o Athletics / Intramurals ................................................................................ 23
o Ben Franklin Technology Partners ............................................................... 24
o Bookstore ................................................................................................ 25
o Bursar / Finance Office ............................................................................... 26
o Center for Adult Students .......................................................................... 27
o Center for eLearning Initiatives .................................................................. 28
o Center for Teaching Initiatives .................................................................... 29
o Chancellor’s Office .................................................................................... 30
o Community and Workforce Programs .......................................................... 31
o Copy and Multimedia Center ...................................................................... 32
o Development and Alumni Relations ............................................................. 33
o Educational Equity and Diversity Programs .................................................. 34
o Financial Aid ............................................................................................ 35
o Health & Wellness Center .......................................................................... 36
o Honors .................................................................................................... 38
o Housing and Food Services ........................................................................ 39
o Human Resources ..................................................................................... 40
o iMBA ....................................................................................................... 41
o Information Technology ............................................................................. 42
o Learning Resource Center/Honors Program .................................................. 43
o Library .................................................................................................... 44
o Mail Services ............................................................................................ 45
o Maintenance ............................................................................................ 46
o Marketing Communication ......................................................................... 47
o Operations ............................................................................................... 48
o Prevention of Aggression Resource Center (PARC) ........................................ 49
o Pennsylvania Sea Grant ............................................................................. 50
o Personal Counseling Office ......................................................................... 51
o Police Services ......................................................................................... 52
o Registrar ................................................................................................. 53
o Research / Outreach .................................................................................. 54
o Residence Life .......................................................................................... 56
o Schools and Academic Units
Black School of Business ...................................................................... 57
School of Engineering ........................................................................... 58
School of Humanities and Social Sciences ............................................... 59
School of Science ................................................................................ 60
o Student Activities ..................................................................................... 61
o Student Affairs ......................................................................................... 62
o Susan Hirt Hagen Center for Community Outreach, Research, and
Evaluation (CORE) .................................................................................... 63
o Telecommunications ................................................................................. 64
o WP$E ...................................................................................................... 65
1
A MESSAGE FROM INTERIM CHANCELLOR RALPH FORD
At Penn State Behrend, you'll often hear talk of a unique "Behrend experience." At the core
of this are a number of distinctions or hallmarks that we think speak directly to what that
special Behrend experience is all about.
Quality: Quality is the ultimate hallmark of Penn State Behrend. We seek to achieve
the highest academic standards and quality, always striving to be better, never
settling for being "good enough." Measures of our success include our challenging
academic environment and our strong track record of excellence in teaching,
research, and outreach.
Student-Centeredness: We value close faculty-student interaction, small classes,
high standards for students, and a supportive living-learning environment. In this
environment, student success is our most important outcome. Faculty and staff
practice a variant of the golden rule: treat students the way you would want your
own family members to be treated; supporting them; guiding their goals and
aspirations; having a keen interest in their success and showing them the
importance and wonders of a comprehensive education.
Advanced Technology: We provide a state-of-the-art teaching and learning
environment in our classrooms, labs, and library. By building on these experiences,
our students are able to contribute immediately in the workplace and in graduate
programs.
Inspiring Environment: The immense beauty of our campus provides an
inspirational environment for the entire college community. The attractiveness and
cleanliness of the indoor and outdoor environments is a matter of special pride, a
pride of place. The campus will always be a work in progress, and we are forever
responsible for the creation and maintenance of a comfortable, beautiful, and
inspiring place to study, work, live, and visit.
Diversity: Penn State Behrend is a laboratory for ideas, and the more backgrounds,
opinions, and perspectives that can be brought to bear, the better the ideas and the
greater the learning. We ask students to investigate new worlds and to look at
familiar problems from fresh perspectives.
Engagement: As part of a nationally recognized land-grant and research university,
our mission includes serving as an economic, social, and cultural catalyst in
northwestern Pennsylvania and beyond. We integrate teaching, research, and
outreach for the benefit of both our students and the region we serve. For our
friends and supporters, an investment in the college is an investment in the future of
northwestern Pennsylvania and its people.
Take these hallmarks—and others like our focus and teamwork—and you’ll start to see why
this is such a special place.
2
PURPOSE OF HANDBOOK
This handbook will provide, in one document, the information necessary to orient staff to
the University and college. Key areas covered include University and college structure and
organization, the college’s mission and vision, background on and history of the college,
information on facilities, briefings on the major college administrative and academic units,
and a guide to customer service.
UNIVERSITY-WIDE STAFF HANDBOOK
This handbook acquaints staff employees holding either a standing or fixed-term
appointment with the various policies, services, and facilities of the University which will
directly affect them during their careers with the University.
This booklet should answer the questions most frequently asked by employees. It is
prepared as a ready reference. However, it is not intended to be definitive on policy
matters, nor does it grant substantive contractual rights to University employees. More
precise definitions, special cases, and additional details must be obtained from the offices or
publications where materials for this handbook were gathered. The electronic version of the
Employee Handbook (http://ohr.psu.edu/assets/employee-
relations/documents/StaffHandbook.pdf) is updated on a regular basis. The official source
documents for policies in effect at the University are in GURU (guru.psu.edu/).
3
ABOUT THE COLLEGE
At Penn State Behrend, more than 4,700 students benefit from the resources and
opportunities of a major research university provided in a welcoming student-centered
college environment. Students can choose from more than 40 bachelor’s, associate, and
graduate degree programs.
Penn State Behrend is consistently among the top public colleges and universities in
Pennsylvania on a number of important academic measures (based on data supplied to U.S.
News & World Report), and more than 90 percent of our graduating seniors surveyed say
they would recommend us to friends considering college.
Students and faculty enjoy the beauty of our 854-acre campus located only minutes away
from the heart of Pennsylvania's fourth largest city. Campus life is enriched by more than
110 clubs and organizations, 22 NCAA Division III varsity athletic teams (11 each for men
and women), 4 intercollegiate club sports, and 22 intramural sports. Nearly 1,700 students
live on campus in traditional residence halls, suite-style halls, and apartment buildings.
As part of a land grant institution, Penn State Behrend is uniquely positioned to advance the
economic, social, and intellectual welfare of northwestern Pennsylvania through research
and outreach. Annually, the college funds more than $350,000 in undergraduate research
opportunities and operates more than three dozen outreach centers, programs, and
initiatives for business and industry, area school students, and the community.
At the southeastern edge of campus is Knowledge Park. This 100-acre research and
development park houses knowledge-based companies that benefit from the site’s superior
technological infrastructure and Penn State’s strengths in applied research and technology
transfer. At the same time, it provides research, internship, and employment opportunities
for students and graduates of the college.
4
HISTORY OF THE COLLEGE
Penn State University consists of seventeen colleges, eleven of which are located in
University Park and six of which, including Penn State Behrend, are spread throughout the
state.
Since it opened its doors in 1948, Penn State Behrend has grown from 146 students on a
former farm estate into a thriving academic institution with more than 4,700 students, 50
buildings, and 25,000 alumni.
The Penn State Behrend campus was donated to the University in 1948 by Mary Behrend in
memory of her husband, Ernst, co-founder (with his father and brother) of the Hammermill
Paper Company, later acquired by International Paper. In donating her family’s Glenhill
Farm estate to Penn State, Mrs. Behrend was responding to the need, expressed by a
committee of prominent Erie residents, for a public, co-educational, non-sectarian university
presence in Erie.
The first students to enroll at what was then known as The Behrend Center could complete
only their freshman year at the center. When Penn State reorganized in 1959, the
Commonwealth campus system was established and The Behrend Center became the
Behrend campus of Penn State. Both the enrollments and the physical expanse of the
campus grew throughout the 1960s and early 1970s and, by 1971, more than 1,200
students were enrolled.
On January 20, 1973, the Penn State Board of Trustees granted four-year college and
graduate status to Penn State Behrend, making it the first Penn State location outside of
University Park to achieve such status. Today, the college is a dynamic and growing
institution, and in recent years has added a number of impressive facilities, including a
$10.2 million athletics and recreation center, chapel and carillon, observatory, three
residence halls, Knowledge Park at Penn State Erie, a baseball and softball complex a
soccer-lacrosse complex, and new track and field facilities. The $30 million Jack Burke
Research and Economic Development Center, which houses the Sam and Irene Black School
of Business and the School of Engineering, opened in 2006. The college is now led by Dr.
Ralph Ford, interim chancellor, named to the position in 2015.
5
COLLEGE MISSION AND VISION
Our mission is:
To provide high-quality innovative educational, research, and outreach/service
programs in a student-centered learning environment.
To equip students with the competitive skills, knowledge, and diverse perspectives to
thrive in a 21st century global economy.
To focus college strengths on disciplines, interdisciplinary programs, and expertise
clusters that fit existing and developing strengths of the region and eventually
broader geographic regions.
To collaborate with others to advance student learning, applied research, and
economic development.
It is our vision to be:
A premier destination, known nationally and internationally, for innovative teaching,
research, and outreach.
A transformative partner in the region and within the Penn State system.
A recognized model for an engaged 21st century land-grant educational institution.
6
Updated 7/1/15
Senior Director
Campus Planning &
Student Affairs
Ken Miller
Health &
Wellness
Personal
Counseling
Residence Life/
Judicial Affairs
Student
Activities
Educational
Equity
Senior Director
Business &
Operations
Randall Geering
Human
Resources
Maintenance &
Operations
Police Services
Research & Business
Development
Amy Bridger
Knowledge Park
Industry Research,
Contracts, Grants &
Partnerships
Associate Dean
Academic Affairs
Dawn Blasko
Academic Schools
Business
Balaji Rajagopalan
Engineering
Russ Warley
Humanities & Social
Sciences
Eric Corty
Science
Marty Kociolek
Academic & Career
Planning Center
Center for eLearning
Initiatives
LRC/Study Abroad
Honors/Scholars
Center for Teaching
Initiatives
CHANCELLOR
Ralph Ford (Interim)
COUNCIL OF FELLOWS
Advisory Board
Senior Associate Dean
Research and Outreach &
Chief Operating Officer
Robert Light
Senior Director
Enrollment
Management
Mary-Ellen
Madigan
Admissions
Financial Aid
Registrar
Undergraduate
Research
Cultural & Arts
Outreach
Copy & Multimedia
Center
Contracts & Grants
Early Learning Center
Information
Technology
Applied Outreach
Centers
Community &
Workforce Programs
Pennsylvania Sea
Grant
Financial Officer
Tracy Claybaugh
Development &
Alumni Relations
Margie Taylor
Marketing
Communication
Bill Gonda
Athletics
Brian Streeter
WP$E Radio
7
ORGANIZATION CHART –UNIVERSITY’S COLLEGE STRUCTURE
PENN STATE COLLEGIATE ORGANIZATION
University Park Commonwealth Campuses Special Mission Campuses
Agricultural Sciences
Arts and Architecture
Business
Communications
Earth and Mineral Sciences
Education
Engineering
Health and Human Development
Information Sciences and
Technology
Liberal Arts
Science
Penn State Behrend
Penn State Altoona
Penn State Abington
Penn State Berks
Penn State Harrisburg
University College (14
campuses)
o Beaver
o Brandywine
o DuBois
o Fayette
o Greater Allegheny
o Hazleton
o Lehigh Valley
o Mont Alto
o New Kensington
o Schuylkill
o Shenango
o Wilkes-Barre
o Worthington Scranton
o York
Hershey Medical Center and College
Dickinson School of Law (Carlisle)
Great Valley Graduate Center (Philadelphia)
Pennsylvania College of Technology
(Williamsport)
8
UNIVERSITY CAMPUS DISTRIBUTION
9
10
11
LIST OF FACILITIES WITH UNITS
Art House – School of Humanities Faculty Offices
Balmer House – Susan Hirt Hagen Center for Community Outreach, Research, and
Evaluation (CORE), and the Prevention of Aggression Resource Center (PARC)
Behrend Annex 1 – WP$E
Burke Center – Black School of Business, School of Engineering, Clark Café, Community
and Workforce Programs
Carriage House – Health & Wellness Center
Erie Hall – Copy and Multimedia Center, Finance Office, Police Services
Glenhill Farmhouse – Center for eLearning Initiatives, Center for Teaching Initiatives,
Chancellor’s Office, Human Resources, Marketing Communication, Operations, Operator
Hammermill – Information Technology
Junker Center – Athletics and intramural faculty and staff members, pool, gymnasium,
fitness center
Kochel Center – School of Humanities and Social Sciences
Knowledge Park - Early Learning Center
Knowledge Park Office Building 3 –iMBA and Graduate Admissions
Knowledge Park Office Building 4 – Ben Franklin Technology Partners, iMBA
Library – John M. Lilley Library, Learning Resource Center, Language Lab, Honors Program,
Study Abroad
Logan House – Development
Logan Carriage House – ROTC, Junior Achievement, Young People’s Chorus of Erie (YPC)
Metzgar Center – Admissions, Alumni Relations, Bursar, Center for Adult Students,
Financial Aid, Registrar
Reed Union Building – Academic and Career Planning Center, Bookstore, Bruno’s Café,
Disability Services, Educational Equity Program, Janitorial Services, Mail Room, Personal
Counseling, Residence Life, RUB Desk (information), Student Activities, Student Affairs,
Student Offices (Student Government Association, Beacon, etc.)
Science Complex (Otto Behrend Science / Benson / Nick / Hammermill / Prischak / Roche
Hall / Witkowski / Zurn) – Nursing Program and School of Science, Yahn Planetarium
Senat Hall – Housing and Food, ID Office, first-year student housing
Smith Chapel – Campus Ministry, Chapel staff
South Cottage – Contracts and Grants Management, Pennsylvania Sea Grant Finance
Specialist
Studio Theatre – Theatre Productions
EVENT MANAGEMENT SYSTEM
EMS offers a facility-scheduling program integrated with a Web-based calendar system. You
will be able to reserve facilities for events and activities on campus and have them posted to
the college's master calendar.
Each unit has designated schedulers. If you are a scheduler, please contact Lindsay Shaffer
(mailto:[email protected]) to set up an account.
12
HOW TO REFER TO THE COLLEGE
On all references, it is Penn State Behrend. Hyphens are not to be used as part of the
college’s name.
LETTERHEAD GUIDELINES
When using pre-printed letterhead, all copy should be aligned with the left-hand side of the
mark’s shield. To achieve this, set the top margin at 2”, the bottom and right margins at
0.75”, and the left margin at 1.18”. This should ensure that the copy is aligned properly
with the left-hand side of the shield and does not exceed the end of the rule on the right-
hand side of the document.
13
PENN STATE BEHREND MARKS (LOGOS)
Penn State Behrend has its own signature version of the Penn State mark. The Penn State
Behrend signature mark includes the core Penn State mark with “Erie” under the rule and
directly adjacent to the right side of the shield. The mark cannot be altered in any way with
the exceptions of proportional resizing of the entire graphic and the lengthening of the
central line. The line may be extended to the right as long as needed or shortened to the
minimum dimension, which is no shorter than the word “Behrend.” Also, please note that
“Behrend” cannot replace “Erie” in the mark.
Complete guidelines for usage of the Penn State Behrend mark are available at
ur.psu.edu/stylemanual/graphic_identity/graphic_identity.html.
Reversed Penn State Behrend mark:
When the Penn State Behrend mark is reversed, as shown in white against a dark
background, the reverse artwork must be used to achieve the correct reproduction. The
correct reversed mark features a shield with a black background that is outlined in white,
with the lion and the 1855 also in white.
Simply reversing the regular artwork shown at the top of this page will result in an
incorrect version of the mark where the lion and 1855 are shown in black.
If you have any question about use of the mark, or need the mark to provide to a vendor,
please contact Bill Gonda ([email protected]) or Heather Cass ([email protected]) in the Office
of Marketing Communication.
For questions regarding writing styles and grammatical issues, refer to the University
Editorial Style Manual available at ur.psu.edu/stylemanual/editorial/index.html.
14
CONFIDENTIALITY OF STUDENT RECORDS
Student record information is confidential and private. In accordance with both federal law
(FERPA) and University policy (policy AD11), the University does not release student record
information without prior written consent of the student. The one exception to this is that
the University may release "directory information" items without prior student consent.
Directory information is defined as that information which would not generally be considered
harmful or an invasion of privacy if disclosed. Designated directory information at Penn
State includes the following:
Name
Address (local, permanent residence and electronic mail)
Telephone number
Class level (semester class or level: first-year, sophomore, junior, senior, etc.)
Major
Student activities
Weight/height (athletic teams)
Dates of attendance
Enrollment status (full-time, part-time, or not enrolled)
Date of graduation
Degrees and awards received and where received
Most recent educational institution attended
The following practices are intended as guidelines to safeguard all PSU IDs.
Good Practices
Do file student records by last name, not by PSU ID number.
Do insure privacy when asking for PSU ID number. When on the telephone, be sensitive
that the student may not be in a private environment.
Do ask for only the last four digits of the PSU ID number on exams and other documents
when needed to identify different students with the same name.
Do properly dispose of all papers and documents that contain the PSU ID number.
Bad Practices
Do not ask for the PSU ID number on any document that will be viewed by anyone other
than a University employee with an educational need to know. Examples:
o On exams or homework, if other students may see the exams or homework of their
classmates
o On attendance rosters, especially if the roster is passed around the classroom
o On questionnaires, surveys, and other documents soliciting additional personal
information
o On checks payable to the University or to the student
Do not include the PSU ID number in the subject line of e-mail messages or in the body
of e-mail messages.
Do not ask for the PSU ID number in a face-to-face setting where others may hear the
student speak their PSU ID.
Do not ask for the student ID number simply as a matter of convenience.
Do not recycle any document or computer print-out that contains the PSU ID number.
Such documents must be properly destroyed by shredding.
Do not release information over the telephone based on the caller providing the PSU ID
number. Do take additional steps to insure that the caller is whom they claim to be.
15
THE IMPORTANCE OF CUSTOMER SERVICE
Introduction
Good customer service is the lifeblood of any organization. Higher education, including Penn
State Behrend, is no exception. Whether you realize it or not, we must work hard everyday
to recruit or “sell” the college to our potential customers (students, parents, high school
counselors and teachers, etc.). And further, once “customers” have selected the college we
must continue to provide excellence in customer service in order to retain them, through
the provision of:
high quality teaching;
high quality facilities;
high quality services through our support units;
broad access to exceptional out-of-class experiences;
and so on.
In case you weren’t aware, everyone at the college plays a key role in our success:
the groundskeeper who makes the campus so beautiful and inspiring;
the mailroom staff who make sure packages from home get to our students;
the staff member who finds a new way to solve a problem;
the technician who makes sure that labs and equipment are ready to use;
the faculty member who challenges students, but at the same time provides an
appropriate level of support;
and so on.
We must ALL WORK TO OVER DELIVER on our customers’ expectations.
We must ALL GO THE EXTRA MILE to assist our customers, whether in face-to-face,
telephone, online, or other interactions.
We must NEVER BECOME COMPLACENT – there is always a competitor somewhere that is
working harder than we are at excellence in customer service.
In the end, EVERY STUDENT WE RECRUIT OR RETAIN IS IMPORTANT TO OUR
SUCCESS.
So please work to make excellent customer service part of everything you do.
Following is a telephone tip sheet that should help you in your journey to
excellence in customer service.
16
PENN STATE BEHREND
GENERAL TELEPHONE CUSTOMER SERVICE TIP SHEET
Developed by the Chancellor’s Office
September 2005
Please remember that most of the telephone customer service tips listed below
apply in general to all interactions with customers – first impressions drive
customer perception and perception can fast become reality in the customer’s
mind – we may not get a second chance!
Always try to make the experience positive for you and the caller
Remember – you are the voice of Penn State Behrend to the caller, the first
impression in many cases – you set the tone for the conversation
Always answer promptly, within three rings
Use a standardized salutation for internal and external calls
o Penn State Behrend Division of Student Affairs, Mary speaking.
Try to use the caller’s name
o Thanks for calling, Jim, I’ll get that answer for you right away.
Use a pleasant voice
Give the caller your full attention – every call is important to the caller!
o Do not multitask during phone calls
o Use face-to-face skills
o Practice good listening skills
o Avoid interrupting (perhaps ask instead if you may interject)
o Minimize background noise and interruptions
o Ask if speakerphone is acceptable
Give the caller time to respond by using “wait time”
o Breathe in and out and then re-engage
Enunciate and modulate
o Speak clearly and adjust your voice and tone appropriately
Avoid jargon, acronyms, slang, obscure words
o Common Behrend acronyms: DUS, FTCAP, FAFSA, CE, User ID, SEET
o Obscure, “inside” words: bursar, drop/add, change of assignment
Remember time zone differences
Avoid blind transfers:
o Exceptions: when a caller simply asks for a specific office and asks no follow-
on questions
o Always ask the caller if you may put them on hold for the transfer
17
o Always announce the caller to the transferee by name so that the transferee
can greet the caller by name and always indicate to the transferee what the
caller is calling about
Hi Pam, it’s Tracy here. A student, Joan Smith, is on the phone and
has a question about how to pay her bill.
o If the transferee is not available, ask the caller if he or she would like to
leave a traditional message (paper version) or a voicemail message
o When transferring to voicemail use the following procedure to avoid any
further rings for the caller
“Transfer”
82
Wait for answer
Enter extension
“Transfer”
Deal with irate callers appropriately – follow the ASAP system
o ACKNOWLEDGE that the caller is upset
I can (tell, see, hear) that you are upset; do not say you understand
how the caller feels
o Tell the caller that you will work with him or her to arrive at a SOLUTION
o ASK the caller if she or he has ideas for a solution
O Practice PATIENCE
When ending a call you should:
o summarize the conversation to make sure you heard things correctly
Okay, Bart, we’ll see you and your mother at the Open House on
October 22 at about 10:00 a.m.
o give a directive, next steps
Your next step is to meet with your adviser to find out what classes
you should take.
o thank the other person by name
Thanks for calling, Betsy, have a good day.
o be the last click, do not hang up abruptly
When leaving a voicemail message be concise, you can discuss the issues when you
connect
18
NEW STAFF ORIENTATION CHECKLIST
This checklist includes recommended skills, knowledge, and other items for which new
employees should receive an orientation. Many of the items on the checklist can be covered
within your unit. If you need collegewide assistance, please contact the senior associate
dean ([email protected]).
Prior to the first day of employment and start of the orientation process listed below, all new
employees should contact the Human Resource Office (898-7233) to complete all
administrative paperwork. The Human Resource Office maintains a sequential checklist of all
documents and procedures that must be completed prior to employment.
Y/N ACTIVITY
IT-RELATED/ADMINISTRATIVE
Outlook calendar
EMS calendar/scheduler
ISIS
IBIS
Windows – folders, searches, etc.
Excel
Word (tables, pagination, dot leaders, etc.)
Activating Access Accounts – signature station
Ability to access Behrend server from home; use of the P:drive
GURU
HUMAN RESOURCES/START-UP
Federal Credit Union – pennstatefederal.com/
ID cards
Retirement plans – ohr.psu.edu/benefits/retirement/selecting-a-retirement-plan/
Education benefits – ohr.psu.edu/benefits/additional-benefits/tuition-reimbursement/
Healthcare benefits – ohr.psu.edu/benefits/insurance.htm
Online attendance system – https://essic.ohr.psu.edu/essic/index.cfm
Parking Pass – https://secure.bd.psu.edu/parkingpermit/FSKP/PermitType.cfm
OTHER
Campus tour
Use of mark and letterhead/memo head (see Staff Handbook)
How the college is structured (see Staff Handbook)
Use of Library and Junker Center
Telephone and voice mail set-up and operation (Telecommunications)
Key request (Police Services)
Phone system training
19
The Computer Center can provide software training and support through various
means such as:
one-on-one training in your office. (This is the recommended option for most
training needs, including those newly hired.);
group seminars (collegewide or by department);
phone support (i.e. walk you through step-by-step on how to do a task);
remote assistance (i.e. remotely connect to your PC, with your permission, to
observe your on-screen actions or to walk you through a process);
step-by-step, illustrated guides for selected software;
helpful hints distributed via the employee listserv.
In addition, the Computer Center can direct you toward other resources such as:
ITS seminars offered at University Park (http://its.psu.edu/training/);
ITS seminars offered via Connect. (Connect is a desktop conferencing package that
you can use from your office or home PC.);
ITS seminar hand-outs (http://ittraining.psu.edu/resources/);
local vendors who provide training.
To discuss your individual or group training needs, contact Carolyn Dudas ([email protected],
ext. 6458). To request specific training or support, please submit a work order via the
Computer Center’s Web site (https://secure.bd.psu.edu/wa/CCRWorkOrder/WorkOrder.cfm).
PROFESSIONAL DEVELOPMENT – ADMINISTRATIVE DATABASES
The following support is available online:
Working in ISIS (http://www.registrar.psu.edu/staff/isis/isis_instructions.cfm) Confidentiality and Security of Student Records
(http://www.registrar.psu.edu/confidentiality/confidentiality.cfm)
20
PROFESSIONAL DEVELOPMENT – BURSAR/FINANCE OFFICE
The Bursar/Finance Office can provide IBIS and FIT training and support through
various means such as:
one-on-one training in your office (This is the recommended option for most training
needs, including those newly hired.);
group seminars (collegewide or by department);
phone support (i.e. walk you through step-by-step on how to do a task);
step-by-step, illustrated references from GURU (http://guru.psu.edu/home.cfm);
Employee Reimbursement System (ERS) help (http://www.ers.psu.edu) or 814-863-
9713;
document library (https://intranet.bd.psu.edu/bd/finance)
helpful hints distributed via the Finance listserv.
To discuss your individual or group training needs, contact Tracy Claybaugh
([email protected], ext. 6363).
PROFESSIONAL DEVELOPMENT – GENERAL PROGRAMS
A college committee oversees staff professional development programming. Specific
programs – computer-related, administrative databases, and bursar / finance, are covered in
the previous sections. All other, more general programming will be identified and offered
through the Chancellor’s Office:
New staff orientation
Communication – Penn State Style Manual, business grammar, punctuation,
proofreading
Diversity / climate – climate control, sexual harassment, valuing diversity
Leadership – Coaching Clinic, Penn State Leader, Mastering Supervision, The
Leadership Academy
Quality – An Overview of Continuous Quality Improvement, Applying Quality
Principles in Daily Work, Team Facilitation
General office – records management, Travel onLion use, campus tours, time
management, organizational skills
Personal development – personal finance, healthy lifestyles, CPR
Other
Staff should e-mail requests / suggestions for development programs to the Chancellor’s
Office ([email protected]).
21
UNIT DESCRIPTIONS
Academic and Career Planning Center
Full List of Department Staff Members
Main Office Address Reed 125
Phone 814-898-6164
Fax 814-898-6455
Web Site behrend.psu.edu/acpc
Terri Mando, Associate Director
814-898-6164
Courtney Steding, Associate Director
814-898-6164
Unit’s Primary
Responsibilities,
Services, and Resources
Academic Orientation
Assist incoming first-year students and their families during a
comprehensive, on-campus program aimed at providing a
successful transition to college life
Major and Career Exploration
Provide integrated major and career exploration opportunities
through the use of self-assessment tools and comprehensive
resources
Academic Advising
Provide access to academic advisers and career counselors to
develop realistic educational plans through individualized
meetings, on-line communication, and outreach workshops
Documenting Accomplishments
Provide tools and techniques for collecting, organizing, and
reflecting on curricular and co-curricular experiences to
develop strong resume and application materials
Internship/Job/Graduate School Search
Teach strategies for understanding employer and graduate
school expectations and successfully navigating the hiring
and admissions process
Alumni Services
Support alumni in their continued career development
through career counseling, job search assistance, and
employment opportunity access
Employer Services
Work with employers to provide quality experiential
education, career, and employment opportunities
Faculty/Adviser Resources
Offer support with strategies, resources, and techniques
through individualized assistance and outreach programs
Parent Partnerships
Encourage parent involvement by providing information
regarding programs, services, and policies as well as timely
articles and advice on how to support students in their
academic and career plans
22
Admissions
Full List of Department Staff Members
Main Office Address Metzgar Center, First Floor
Phone 814-898-6100 or toll-free 866-374-3378
Fax 814-898-6044
Web Site behrend.psu.edu/admissions
Mary-Ellen Madigan, Director
814-898-6100
Unit’s Primary
Responsibilities,
Services, and Resources
Recruitment of freshmen and transfer students for the
University in Erie, Warren, Crawford, and Venango counties
(service area)
o Visit all high schools in these counties
o Serve as primary Penn State contact to school counselors
from these counties
Meet individually with prospective and offered students and
their families
Coordinate campus tours for prospective students and their
families
Coordinate visits from various high school groups
Coordinate Open House programs for prospective students
Coordinate on-going communication with prospective
students and their families
Attend college fairs in the service area and other areas if
possible
Process admissions applications for adult students
Visit PSU campuses to recruit change-of-assignment students
Recruit graduate students for the MBA program and project
management program
Process graduate student applications
23
Athletics/Intramurals
Full List of Department Staff Members
Main Office Address Junker Center
Phone 814-898-6163
Fax 814-898-6013
Web Site behrend.psu.edu/athletics
Brian Streeter, Director
814-898-6379
Unit’s Primary
Responsibilities, Services,
and Resources
Athletic teams - practice/competition
Club teams - practice/competition
KINES classes
Athletic facility reservations/management
Intramural competitions
Recruiting
Community event facilitators/management
24
Ben Franklin Technology Partners
Full List of Department Staff Members
Main Office Address 5340 Fryling Road (Knowledge Park)
Phone 814-898-6650
Fax 814-898-6613
Web Site cnp.benfranklin.org
Roy Campbell, Director of Business Development Services
814-898-6542
Unit’s Primary
Responsibilities, Services,
and Resources
Provides loans and support to assist Pennsylvania
manufacturers with research and development, technology
transfer, and training.
25
Bookstore
Full List of Department Staff Members
Main Office Address Reed Building
Phone 814-898-6236
Fax 814-898-6423
Web Site psuerie.bncollege.com
Heidi Savage, Manager
814-898-6357
Unit’s Primary
Responsibilities, Services,
and Resources
The bookstore provides textbooks for Behrend classes. The
store also carries school supplies, trade books, imprinted
clothing and gift items, greeting cards, magazines, and
snacks.
Faculty and staff receive a 10 percent discount on most
items when they present their University ID.
26
Bursar/Finance Office
Full List of Department Staff Members
Main Office Address Metzgar Center, Second Floor
Phone 814-898-6224
Fax 814-898-7146
Web Site behrend.psu.edu/bursar
Tracy Claybaugh, Financial Officer/Bursar
Erie Hall
814-898-6363
Unit’s Primary
Responsibilities, Services,
and Resources
The Office of the Bursar is responsible for maintenance of
student accounts pertaining to tuition billings, acceptance
fees, charges, payments, financial aid disbursements, and
refunds of excess funds, when available
The Finance Office is responsible for maintaining budget
and expenditure control for Penn State Behrend in
accordance with the approved policies and procedures of
the University and college
27
Center for Adult Students (Part of the Center for Lifelong Learning)
Full List of Department Staff Members
Main Office Address Metzgar Center
Phone 814-898-6700
Fax 814-898-6651
Web Site behrend.psu.edu/adult
Biddy Brooks, Director
814-898-6700
Unit’s Primary
Responsibilities, Services,
and Resources
Point of contact for adult learners
Academic support and advising assistance
Priority registration
Accept and process tuition payments for adult students
Pre-admission and advising counseling
Coordination of Trade Readjustment Act programs
Coordination of evening credit programs
Maintenance of adult student listserve
Coordination of summer session promotion and marketing
28
Center for eLearning Initiatives
Full List of Department Staff Members Main Office Address Glenhill Farmhouse, Second Floor
Phone 814-898-6947
Fax
Web Site
Jessica Resig, Director
814-898-6947
Unit’s Primary
Responsibilities, Services,
and Resources
Responsible for developing, designing, and implementing on-
line educational materials in a variety of learning
environments, along with using educational and instructional
design best practices in all projects.
29
Center for Teaching Initiatives
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, Second Floor
Phone 814-898-6537
Fax 814-898-6461
Web Site behrend.psu.edu/faculty/teachingcenter
Qi Dunsworth, Director
814-898-6537
Unit’s Primary
Responsibilities,
Services, and Resources
Responsibilities
Supporting teaching and learning through improved
instructional design with or without using technologies
Disseminating effective teaching strategies among faculty
members
Facilitating education research
Services
Providing faculty professional development programs such as
college teaching seminar series and classroom observation
Facilitate classroom observation for idea sharing
Designing a course or part of a course for face-to-face
environment
Writing / revising course objectives / syllabus
Designing learning assessment instruments
Integrating educational technologies (ANGEL, clickers, etc.)
into teaching
Working with faculty members on educational research
projects
Classroom observation to improve teaching (non-evaluation)
Resources
Books and handouts on pedagogy, instructional technology,
and college teaching
Current research findings
Resources from Schreyer Institute for Teaching Excellence
Teaching and learning conference opportunities
30
Chancellor
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, First Floor
Phone 814-898-6160
Fax 814-898-6461
Web Site psbehrend.psu.edu/about-the-college/collegeleadership-1/staff
Ralph Ford, Interim Chancellor
814-898-6160
Unit’s Primary
Responsibilities,
Services, and Resources
Lead strategic planning
Administer and participate in promotion and tenure decisions
Administer college budgets
Interview faculty candidates and finalists for staff positions
Lead economic development, including Knowledge Park
Administer research efforts, Sea Grant, consortia, etc.
Represent Behrend at meetings at UP; ALC, ACUE, etc.
Lead AD-14 reviews - academic administration
Oversee recruitment and retention initiatives
Oversee activities of the Institutional Equity and Diversity
Committee
Issue appointment letters
Administer salary increase process and issue letters
Participate in architect selection for new buildings
Supervise course offerings
Adjudicate degree exceptions
Acquire property within plans
Oversee undergraduate research programs
Supervise grade mediation
Provide support for college United Way campaign
Keep Behrend current in technology
Oversee faculty/staff development training
Provide support for Faculty Organization
Communicate with faculty and staff through CAC and Bulletin
Maintain faculty listserves
Administer SRTEs and Activity Cards
Interface with World Campus
Oversee graduate study programs
31
Community and Workforce Programs (Part of the Center for Lifelong Learning)
Full List of Department Staff Members
Main Office Address Burke Building, Room 210
Phone 814-898-6103
Fax 814-898-6053
Web Site http://www.behrend.psu.edu/cde
Michelle Hartmann, Associate Director
814-898-7584
Unit’s Primary
Responsibilities, Services,
and Resources
Customized training for businesses, organizations, and
industries
Public non-credit workforce development training
Public non-credit plastics seminars and workshops
Math Options Career Day
Math Options Summer Day Camp
21st Century Kids
College for Kids
RN to BS Program
Linkage to the community for outreach purposes
32
Copy and Multimedia Center (CMC)
Full List of Department Staff Members
Main Office Address Erie Hall
Phone 814-898-6121
Fax 814-898-6427
Web Site behrend.psu.edu/cmc
John Fontecchio, Manager
814-898-6424
Unit’s Primary
Responsibilities,
Services, and Resources
Copy Center
Copy and print services
Classroom packets
Graphic design services
Test scanning services
Audio Visual
Audio visual equipment
Instructional films and video
Photography/Videography
Dubbing and copying
Video conferencing
33
Development and Alumni Relations
Full List of Department Staff Members
Main Office Address Development - Logan House
Alumni Relations - Metzgar Center, First Floor
Phone 814-898-6159
Fax 814-898-7116
Web Site behrend.psu.edu/alumni
Margaret Taylor, Director
814-898-6159
Unit’s Primary
Responsibilities,
Services, and
Resources
Secures resources to support the college’s academic mission by
engaging alumni and friends in the life of the college, working
with alumni, prospects, and donors, and stewarding donors
whose support is vital to the college
Manages active alumni relations programs to engage alumni in
the life of the college and prepare senior students to become
Penn State alumni
Solicits gifts from individuals, corporations, and foundations
Plans and implements the Alumni Reunion with the Behrend
Alumni Society, the Office of Student Affairs, and school and
other directors
Receives, processes, and acknowledges gifts
Supports the Behrend Alumni Society and the Lake Erie
Chapter of the Penn State Alumni Association
Staffs the Behrend College Council of Fellows
Communicates regularly with alumni and responds to alumni
inquiries
Manages the use of Logan House
Recommends alumni for class lectures, speeches and volunteer
projects
Works with schools/departments on identifying funding
resources
34
Educational Equity and Diversity Programs
Full List of Department Staff Members
Main Office Address Reed 1
Phone 814-898-7101
Fax 814-898-6823
Web Site http://psbehrend.psu.edu/student-life/educational-equity-and-
diversity
Andy Herrera, Director
814-898-7101
Unit’s Primary
Responsibilities,
Services, and Resources
Oversees all services provided to students of color,
international students, students with disabilities, and students
participating in the Educational Opportunity Program (EOP).
Coordinates the Minority College Experience/Women in
Science and Engineering (MCE/WISE) summer program.
Develops and implements retention strategies for
underrepresented groups; serves as a general
counselor/advisor for underrepresented student populations;
provides guidance in academic, career, and educational
choices and student life issues associated with matriculation
and success; provides referrals for tutorial assistance,
financial aid, personal or emotional assistance, and other
campus/community services for the populations served.
Responsible for planning, organizing, and providing services
to students with disabilities, developing and monitoring
academic support programs, and for coordinating with faculty
to arrange test accommodations, course substitutions and/or
other services.
Provides support for international students including
orientation and immigration compliance documentation.
35
Financial Aid
Full List of Department Staff Members
Main Office Address Metzgar Center, Second Floor
Phone 814-898-6162 or toll-free 866-374-3378
Fax 814-898-7595
Web Site behrend.psu.edu/financialaid
Tera Van Doren, Associate Director
814-898-6121
Unit’s Primary
Responsibilities,
Services, and Resources
Counsel students and parents regarding financial aid
resources and application processes
Assist students with financial aid problems
Coordinate federal and state work-study programs
Coordinate veterans’ services
Coordinate awarding of college scholarships
Provide community financial aid information sessions
Process budget documents for Admissions and Financial Aid
36
Health and Wellness Center
Full List of Department Staff Members
Health and Wellness Center
Main Office Address Carriage House
Phone 814-898-6217
Fax 814-898-6924
Web Site psbehrend.psu.edu/student-life/student-services/health
Patty Pasky McMahon, Director
814-898-6217
Unit’s Primary
Responsibilities, Services,
and Resources
Onsite licensed laboratory and related services, including:
o Strep throat test
o Nebulizer treatments
o Pregnancy testing
o Emergency contraception
o Monospot
o Urinalysis
o Hemoglobin (anemia screen)
o Blood sugar
o Sexually transmitted disease testing and treatment
o Tuberculosis (PPD) screening
o Depo Provera
Immunizations:
o Tetanus
o Measles/mumps/rubella
o Meningitis
o Flu (available in Fall)
o Hepatitis A & B
o Varicella (chicken pox)
Physical examinations for:
o Driver’s license
o Employment
o Sports
o Women’s gynecological care
Educational programs by request, including:
o Aromatherapy
o Stress management
o Exercise
o Sexuality (including information on birth control and
sexually transmitted disease)
o Nutrition
o Preventive health care
o Substance abuse
Special programs and services:
o Comprehensive care for the victim of sexual assault
o Healthy lifestyle programs by peer educators
o Allergy injection administration
o Weekly women’s health educational sessions
o Fall flu vaccine
o Complete gynecological care
37
Health and Wellness Center
o Colposcopy
o Suturing
o Anonymous HIV/AIDS counseling and testing (free)
o Greater Erie Collegiate Blood Drive
o National Organ Donor Awareness Campaign
o Smoking cessation
38
Honors Program
Main Office Address 143 Reed
Phone 814-898-6864
Fax 814-898-6455
Web Site behrend.psu.edu/honors
John K. Gamble, Distinguished Professor of Political Science
and International Law and Coordinator, Honors Programs
814-898-6291
Laurie Urraro, Lecturer in Spanish and Honors Program
Coordinator
814-898-6641
Unit’s Primary
Responsibilities, Services,
and Resources
Honors Programs (Office is located in the LRC) – Administration
of Schreyer Scholar and Behrend College Honors Programs
39
Housing and Food Services
Full List of Department Staff Members
Main Office Address Senat Hall
Phone 814-898-6161
Fax 81-898-6124
Web Site www.hfs.psu.edu/erie
J. Michael Lindner, Director
814-898-6161
Unit’s Primary
Responsibilities, Services,
and Resources
All food and catering services -- Dobbins is a full-scale, all-
you-can-eat food court; Bruno’s Café is à la carte with fresh
offerings; and there are two coffee shops with express food
services. Catering ranges from table service, buffets, or
coffee breaks to multi-course meals.
All aspects of campus housing -- service to 1,642 bed
suites, resident halls, and apartments. Includes room
assignment, cleaning, and general maintenance.
I.D.Plus station provides issuance of new and replacement
Penn State id+ Cards, addressing problems with residence
hall card access, and activating and adding funds to A-La
Board meal plans and Lion Cash+ accounts.
Vending machines – refunds of lost money, product issues.
40
Human Resources
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, First Floor
Phone 814-898-7233
Fax 814-898-7777
Web Site http://psbehrend.psu.edu/intranet/employment/employment
R. Randall Geering, Senior Director of Business and Operations
814-898-6000
Unit’s Primary
Responsibilities, Services,
and Resources
Benefits
Workers compensation
Employment / Background Checks
Employee relations
Payroll information
41
iMBA
Full List of Department Staff Members
Main Office Address 5340 Fryling Road (Knowledge Park)
Phone 814-898-6527
Fax
Web Site www.worldcampus.psu.edu/iMBA_Admissions.shtml
Ashutosh (Ash) Deshmukh, Chair
814-898-6712
Ann Kaverman, Program Director
814-898-6827
Unit’s Primary
Responsibilities, Services,
and Resources
Penn State’s online MBA degree is designed for managers who
have work experience in fields such as business, engineering,
health care, and technology, and seek to position themselves
for growth in the global economic environment. The online
MBA curriculum is well suited for people with either business or
nonbusiness undergraduate degrees.
42
Information Technology
Full List of Department Staff Members
Main Office Address Hammermill 130
Phone 814-898-6250
Fax 814-898-6457
Web Site behrend.psu.edu/computercenter
Larry Kosin, Senior Systems Administrator
814-898-6020
Jim Serafin, Senior Systems Administrator
814-898-7131
Unit’s Primary
Responsibilities,
Services, and Resources
The Computer Center provides information technology support
and services to the college’s faculty, students, and staff in the
areas of academic computing, residence hall network user
support, administrative computing, and campus data
telecommunications.
43
Learning Resource Center/Honors Program
Full List of Department Staff Members
Main Office Address Lilley 203
Phone 814-898-6140
Fax 814-898-6567
Web Site behrend.psu.edu/lrc
Ruth Pflueger, Director
814-898-6418
Unit’s Primary
Responsibilities,
Services, and
Resources.
Learning Resource Center (LRC)
Peer tutoring
Supplemental instruction
Study skills advising
Study Abroad
Fulbright – faculty and student application support
GRE/GMAT test preparation
Graduate School application support
National Scholarship/Fellowship application support
44
John M. Lilley Library
Full List of Department Staff Members
Main Office Address John M. Lilley Library
Phone 814-898-6106
Fax 814-898-6350
Web Site libraries.psu.edu/psul/erie.html
Richard Hart, Director
814-898-6377
Unit’s Primary
Responsibilities,
Services, and Resources
Access to books, journals, and databases
Professional reference and research assistance
Class instruction and orientation on use of Library resources
Open 93 hours each week
135,000 volumes
More than 47,000 online, full-text journal subscriptions
Access to the holdings of other Penn State Libraries (5.4
million volumes)
Interlibrary loan access to books and journals held at libraries
outside of the Penn State Library System
Archival collections related to Behrend College, the Behrend
family, and the Hammermill Paper Company
45
Mail Services
Full List of Department Staff Members Main Office Address Reed Building, First Floor
Phone 814-898-6494
Fax 814-898-7777
Web Site http://psbehrend.psu.edu/intranet/mail-services/student-services
Administrative Staff
Rande Joy, Assistant Director of Business and Operations
814-898-6027
Unit’s Primary
Responsibilities,
Services, and
Resources
Postage
Delivery and pickup of internal and external mail and packages
Student mailboxes
46
Maintenance
Full List of Department Staff Members
Main Office Address Maintenance Building
Phone 814-898-6360
Fax 814-898-7144
Web Site http://psbehrend.psu.edu/intranet/maintenance
Rande Joy, Assistant Director of Business and Operations
814-898-6027
Unit’s Primary
Responsibilities, Services,
and Resources
New construction and renovations
Fleet vehicle reservations and billing
Building maintenance
Grounds maintenance including snow removal
Special setups and moving of supplies, equipment, and
furniture
Janitorial services and recycling
Utilities
47
Marketing Communication
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, Second Floor
Phone 814-898-6570
Fax 814-898-7161
Web Site http://psbehrend.psu.edu/news-events/for-the-media-
1/marketing-communication-staff
Bill Gonda, Director
814-898-6497
Unit’s Primary
Responsibilities, Services,
and Resources
Creates and executes marketing programs for the college.
Creates publications and marketing materials and reviews
all externally directed materials developed by others to
ensure they follow University style guidelines and visual
standards.
Works with media to increase visibility of the college and
promote programs, services, and events.
Manages the content and design of the college’s Web site at
behrend.psu.edu.
Develops e-communications, including a presence on social
media, e-newsletters, and videos for web.
Provides consultation, develops messages, and manages
dissemination of information related to college-wide issues
and events.
48
Operations
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, First Floor
Phone 814-898-6000
Fax 814-898-7777
Web Site http://psbehrend.psu.edu/intranet/operations
R. Randall Geering, Senior Director of Business and Operations
814-898-6000
Unit’s Primary
Responsibilities,
Services, and Resources
Human Resources
Mail Services
Maintenance and Operations
Police and Safety Services
Telecommunications
Please see the individual unit descriptions for each of the
departments listed above.
49
Prevention of Aggression Resource Center
Main Office Address Balmer House
Phone 814-898-6041
Fax
Web Site http://psbehrend.psu.edu/school-of-humanities-social-
sciences/research-outreach-1/parc
Charisse Nixon, director
814-898-6041
Unit’s Primary
Responsibilities,
Services, and Resources
The Prevention of Aggression Resource Center (PARC) is focused
on promoting positive developmental outcomes by providing
cutting-edge research, education, training, and resources to
educators, social service providers, students, and parents in the
area of bullying prevention and prosocial behavior development.
Research-based multilevel mentoring is the primary delivery
system used to positively affect school climate by enhancing
students’ protective resources and reducing students’ at-risk
factors. PARC also conducts research and program evaluations
of aggression reduction and prevention initiatives.
50
Pennsylvania Sea Grant
Full List of Department Staff Members
Main Office Address 301 Peninsula Drive, Suite 3, Erie, PA 16505
Phone 814-217-9017
Fax 814-217-9021
Web Site paseagrant.org
Robert Light, Director
814-898-6160
Unit’s Primary
Responsibilities, Services,
and Resources
Pennsylvania Sea Grant promotes the ecological and economic
sustainability of Pennsylvania’s coastal resources through
research and outreach including science-based extension,
education, and communication.
Sea Grant’s goals are to:
facilitate a balanced public understanding of environmental
resources and issues impacting Pennsylvania’s coastal
communities and ecosystems;
enhance teacher and student environmental literacy and
understanding of Pennsylvania’s coastal ecosystems;
enhance science-based management by expanding
statewide applied research projects;
enhance communication and expand collaboration in
support of outreach and research.
51
Personal Counseling
Full List of Department Staff Members
Main Office Address Reed 1
Phone 814-898-6504
Fax 814-898-6823
Web Site http://psbehrend.psu.edu/student-life/student-
services/personal-counseling
Sue Daley, Director
814-898-6504
Unit’s Primary
Responsibilities, Services,
and Resources
The Personal Counseling Office provides critical support
services for students as they confront the developmental tasks
concomitant with their educational experience. By providing
psychological services with a psychiatric component, outreach,
consultation, and supervision of graduate interns, the Personal
Counseling Office strives to meet the needs of students on an
education-prevention-remediation continuum. The office’s
primary mission is to be an essential resource for students who
seek assistance in dealing with matters ranging from transient
concerns to major crises. In addition, the Personal Counseling
Office contributes to the educational mission of the University:
by establishing consultative liaison opportunities with
faculty, staff, student life personnel, student organizations,
and other services located on and off campus which serve
as additional resources for student success;
by providing internship experiences for graduate students
in the helping professions.
52
Police Services
Full List of Department Staff Members
Main Office Address Erie Hall
Phone 814-898-6101
Fax 814-898-6369
Web Site behrend.psu.edu/student-life/student-services/police
James Amann, Chief of Police Services
814-898-6101
Unit’s Primary
Responsibilities, Services,
and Resources
Patrol campus and respond to requests for assistance
Emergency and medical assistance response
Promote and preserve order
Conduct criminal investigations and arrest for prosecution
Traffic enforcement and traffic accident investigation
Inspect and test fire alarms and fire equipment, inspect
labs for safety, and provide training for emergencies
Manage, audit, and secure key and electronic access to all
public and office buildings
Manage parking permit system for faculty/staff, students,
visitors, and contractors.
Manage event parking for community and campus events
Enforce parking regulations so as to insure that employees,
students, and visitors who have been accorded parking
privileges are able to use the facilities appropriately
Monitor and implement the University’s Environmental
Health and Safety regulations
Maintain University-wide Lost and Found database
53
Registrar
Full List of Department Staff Members
Main Office Address Metzgar Center, Second Floor
Phone 814-898-6104
Fax 814-898-6382
Web Site behrend.psu.edu/registrar
Jane Brady, College Registrar
814-898-6351
Unit’s Primary
Responsibilities,
Services, and Resources
The Office of the College Registrar has responsibility for student
academic records and related processes:
Registering for courses
Advising transcripts
Confidentiality of student records
Grade reporting
Degree audits and substitutions
Graduation and diplomas
Verifying enrollment
Final exams
Withdrawing, re-enrolling, and academic renewal
Scheduling classrooms
Publishing the Schedule of Courses
Change of campus/assignment
54
Research and Outreach
Full List of Department Staff Members
Research and Outreach
Main Office Address Glenhill Farmhouse, First Floor
Phone 814-898-6160
Fax 814-898-6461
Web Site behrend.psu.edu/research
Bob Light, Senior Associate Dean and COO
814-898-6160
Unit’s Primary
Responsibilities,
Services, and Resources
The office oversees and supports all sponsored research
activities, providing:
liaison to the Office of Sponsored Programs at UP
assistance during sponsor identification, proposal preparation
and submission
assistance with budget preparation
consultation on proposal content and format
liaison with the Office for Research Protections at UP
guidance on issues related to private consulting, intellectual
property, conflict of interest
The office oversees a number of outreach activities:
Office of Community and Workforce Programs that
develops and delivers credit and noncredit education and
training programs for business and industry, education, and
others, and provides assistance for companies seeking grants
to defer training costs. (See also individual description.)
WP$E AM 1450 is a 1,000-watt commercially licensed radio
station serving Erie County, Pennsylvania. WP$E centers its
programming on business issues. (See also individual
description.)
Educational outreach programs, such as Minority College
Experience, Women in Science and Engineering, and Math
Options.
Pennsylvania Sea Grant promotes public awareness and
solution of coastal-related environmental and economic
issues in the Commonwealth’s Lake Erie and Delaware
Estuary watersheds. (See also individual description.)
Knowledge Park at Penn State Erie, a 100-acre area of
campus reserved for knowledge-based organizations, allowing
them to locate near and take full advantage of the college’s
intellectual and physical resources. Park tenants are closely
linked to Penn State Behrend.
The office also oversees a series of outreach centers:
Applied Research & Design Center provides state-of-the-
art applied research and technology transfer to benefit
industry in areas related to computer, electrical, mechanical,
and software engineering
Economic Research Institute of Erie (ERIE) collects,
55
Research and Outreach
analyzes, interprets, and disseminates data and the resulting
knowledge related to Erie County’s economy to provide an
enhanced understanding of the regional economic structure
and its relation to the national and international economies. The Institute on the American Dream explores the bright
and dark sides of individual, ethnic, and national dreams.
The institute defines, analyzes, and compares dreams, seeks
their origins, and evaluates who wins and who loses under
the various definitions.
K-12 Engineering Outreach Center coordinates the
school’s Science, Technology, Engineering, and Math (STEM)
outreach activities to school-aged youth. Medical Plastics Center of Excellence focuses on
education and applied research related to the use of polymers
in the medical field. Activities include material testing,
computer modeling and process simulation technology, and a
simulated modular clean room that houses a liquid silicone
rubber-molding machine.
PA Aggression Reduction Center focuses on promoting
positive developmental outcomes by providing cutting-edge
research, education, training, and resources to educators,
social service providers, students, and parents in the area of
bullying prevention and prosocial behavior development.
Partnership Erie provides non-profit organizations in the
Erie region with complimentary Web planning, development,
hosting, and maintenance services while providing Penn State
Behrend students with practical Web development
experience.
Susan Hirt Hagen Center for Community Outreach,
Research, & Evaluation (CORE) provides high quality
research and evaluation for the social service base of
northwest Pennsylvania through cutting-edge evaluations of
program effectiveness, identification of best practices, and
grant-writing services.
Young People’s Chorus of Erie (YPC) provides children of
diverse abilities and backgrounds a comprehensive choral
music experience as a way to further their personal and
artistic growth and to foster cross-cultural understanding.
56
Residence Life
Full List of Department Staff Members
Main Office Address Reed 115
Phone 814-898-6111
Fax 814-898-6024
Web Site psbehrend.psu.edu/student-life/housing-and-residence-life
Kelly Shrout, Associate Director of Student Affairs
814-898-6111
Unit’s Primary
Responsibilities, Services,
and Resources
The mission of the Office of Residence Life is to foster the
development of a student-centered learning community that
enhances student development through supporting and
advocating for student rights, promoting civic and community
responsibility, and providing a safe, diverse, and challenging
living and learning environment.
This mission is further defined through the following five
learning and four service outcomes.
Learning Outcomes:
Students will develop an appreciation of all members of the
campus community through the exploration of a variety of
perspectives.
Students will contribute to a global community through the
practices of civility, respect, and civic responsibility.
Students will understand and demonstrate the need for
excellent stewardship of resources including financial,
natural, personal, physical and spiritual resources.
Students will further develop a value system that will
contribute to the student’s ability to make healthy and
responsible decisions and choices.
Students will develop effective communication, leadership,
and problem solving skills.
Service Outcomes:
Students will identify the Office of Residence Life as a safe
environment for them to discuss experiment, explore, learn
and grow.
The Residence Life office will provide a seamless system of
resources and opportunities for success and growth.
The Residence Life Office strives to gain a better
understanding and a deeper commitment to our
fundamental mission, values, and purpose with an
emphasis on developing the whole student through the
development of a safe, comfortable, and supportive yet
challenging living/learning environment.
57
School of Business
(Sam and Irene Black School of Business) Full List of Department Staff Members
Main Office Address Burke 281
Phone 814-898-6107
Fax 814-898-6223
Web Site behrend.psu.edu/business
Balaji Rajagopalan, Director
814-898-6107
Unit’s Primary
Responsibilities, Services,
and Resources
To provide support for academic programs.
58
School of Engineering
Full List of Department Staff Members
Main Office Address Burke 242
Phone 814-898-6153
Fax 814-898-6125
Web Site behrend.psu.edu/engineering
Russ Warley, Interim Director
814-898-6153
Unit’s Primary
Responsibilities,
Services, and Resources
To provide support for academic programs.
59
School of Humanities and Social Sciences (H&SS)
Full List of Department Staff Members
Main Office Address Kochel 170
Phone 814-898-6108
Fax 814-898-6032
Web Site behrend.psu.edu/school-of-humanities-social-sciences
Eric Corty, Interim Director
814-898-6108
Unit’s Primary
Responsibilities, Services,
and Resources
To provide support for academic programs.
60
School of Science
Full List of Department Staff Members
Main Office Address Prischak 1
Phone 814-898-6105
Fax 814-898-6213
Web Site behrend.psu.edu/school-of-science
Martin Kociolek, Director
814-898-6411
Unit’s Primary
Responsibilities, Services,
and Resources
To provide support for academic programs.
61
Student Activities
Full List of Department Staff Members
Main Office Address Reed 4
Phone 814-898-6171
Fax 814-898-6015
Web Site http://psbehrend.psu.edu/student-life/student-activities-1
Kris Motta Torok, Director
814-898-6171
Unit’s Primary
Responsibilities, Services,
and Resources
Management and Operations of the Reed Union Building and
Smith Chapel
Event Management System Campus Facilities Scheduling
Program and Master Calendar
Reed Union Building Information Desk Services/Campus
Visitor Referral and Support
Program and Event Planning Resources for Students, Faculty
and Staff
Registered Student Organization Policy, Procedure, Advising
and Financial Support for 90+ Organizations and 225+
accounts
Student Activity Fee Financial Operations and Support
Services
Coordination of Major Campus Events and Concerts for
Students
Bruno's Non-alcoholic Weekend Night Club and Lion
Entertainment Board Advisement and Operations
Student Leadership Development Training, Workshops and
Retreats
New Student Orientation and New Student Involvement
Programs
Student Organization Program Planning, Logistics and Risk
Management Consultation
Student Organization Advisor Training, Referral and Support
College Entertainment and Speaker Contract Review and
Approval
College Honors and Awards Convocation, Scholarship
Luncheon and Other Student Recognition Programs
Student Community Service Initiatives, Referral and Support
Through the Center for Service Leadership
Greek Life
Off Campus Housing Services
Welcome Weekend
Student List Serve, Event Communications and Campus
Event Publicity
Campus Ministry Programs
62
Student Affairs
Full List of Department Staff Members
Main Office Address Reed 115
Phone 814-898-6111
Fax 814-898-6024
Web Site http://psbehrend.psu.edu/student-life
Ken Miller, Director
814-898-6111
Unit’s Primary
Responsibilities, Services,
and Resources
Coordination of all Student Affairs offices including:
Academic and Career Planning Center
Early Learning Center
Educational Equity Programs
Health and Wellness Center
Personal Counseling
Residence Life
Student Activities
Please see the individual unit descriptions for each of the
departments listed above.
63
Susan Hirt Hagen Center for Community Outreach,
Research, and Evaluation (CORE) Full List of Department Staff Members
Main Office Address Balmer House
Phone 814-898-6297
Fax 814-898-6270
Web Site behrend.psu.edu/core
Charisse Nixon, Director
814-898-6140
Unit’s Primary
Responsibilities, Services,
and Resources
Provides cutting-edge and outreach services, including
evaluation, identification of best practices, grant prospecting,
proposal writing assistance, and capacity building, with a focus
on positive youth development and teen pregnancy prevention.
Administers and promotes positive youth development
programs in Erie County by providing capacity-building
services, with a special interest in preventing teen pregnancy,
to agencies, schools, and communities.
64
Telecommunications
Full List of Department Staff Members
Main Office Address Glenhill Farmhouse, First Floor
Phone 814-898-6000
Fax 814-898-7777
Web Site http://psbehrend.psu.edu/intranet/telecommunications
Rande Joy, Assistant Director of Business and Operations
814-898-6027
Unit’s Primary
Responsibilities, Services,
and Resources
Telephone services
Voice mail services
Directory assistance
Telecommunications facilities
65
WP$E
Full List of Department Staff Members
Main Office Address Behrend Annex 1
Phone (814) 898-6495
Fax (814) 898-6015
Web Site http://psbehrend.psu.edu/news-events/wpse-radio
Ron Slomski, Director and General Manager
814-898-6495
Unit’s Primary
Responsibilities, Services,
and Resources
1,000-watt metro commercial radio station
24-hour business and financial network news, talk and
sports
Local “Partners for Business” CEO commentaries