NEW SELLERS TRAINING

Agenda

• Seller journey

• Manage your store on Seller Center

• Manage your orders

• Seller support

• Questions

Seller Journey

Manage your store on Seller Center

Seller Center

• Create products

• Manage products

and stock

Product Management

• Process your orders

Order Management

• Managing

Finances

• Payment Terms

Accounting

Campaign Management

• Join campaigns

• Manage products

in campaigns

• Lazada University

• Seller Community

• Service Marketplace

Seller Support

• FAQ

• Online enquiry forms

Support Center

Seller Center - Homepage

MYCYBERSALE

Product creation

Seller Center – How to add a product

Seller Center – By SPU

Choose SPU

1

2

3

Seller Center – By SPU

Review the SPU attributes of the SKU

5

4

Seller Center – By SPU

Seller Center – By Category

Type in the keyword in the search bar

1

2

Seller Center – By Category

Choose the deepest category

1

2

3

Selecting the right category is very important to determine the commission & makes it easier for customers to find & purchase products

Seller Center – By Category

Seller Center – By Category

Apple

iPhone 6

4

Seller Center – How to add product attributes

Seller Center – How to add product attributes

Seller Center – How to add product attributes

Insert bullets

Seller Center – How to add product attributes

Insert images

Seller Center – How to add product attributes

Seller Center – How to add product attributes

Seller Center – How to add product attributes

RM5 (incl. GST) for shipping fees is charged to all Lazada merchants for the 1st kg of their package

It is important to key in accurate weight & package dimensions to avoid being charged excess shipping fees

Courier service will weigh it to find the exact weight/dimension

Merchant keys in the wrong product

weight/dimension

Merchant selling 20kg product

Merchant drops off the shipment to the

courier service

Merchant will then have to pay the difference

Seller Center – Shipping fees

Seller Center – How to add product images

Seller Center – How to add product attributes

Seller Center – How to add product attributes

Manage your orders

24h

How Lazada operates: Drop off

1. Order placed on website

2. Verify order in Seller Center

3. Pack the product

4. Fulfill order in Seller Center

5. Drop off the package to the

closest 3PL

6. Order delivered to the

customer

Fulfillment process

1

2

Fulfillment process

3

4 5

Fulfillment process

Print the invoice & place it inside the packaging

*Do not display the invoice outside the package

Fulfillment process

6

Color coding in the packaging appears when there are multiple items in one order but the items cannot be packed together as it will be too bulky for shipping

Fulfillment process

7

8

9

Fulfillment process

2

1

3

SkyNet DS & Ta-Q-Bin

1. Print 4 copies of shipping labels

2. Receiver copy – stick on the package

3. POD & Billing copy insert in the pouch & stick on the

package

4. Merchant copy for your own reference

Fulfillment process

Fulfillment process

9

Fulfillment process

Upon receiving your order within 24 hours, you should:

1. Print invoice

2. Pack your product

3. Print selected 3PL shipping

label

4. Stick selected 3PL shipping

labels on your packed product

5. Update SC status to “READY

TO SHIP”

6. Drop your product to the nearest selected 3PL branch

Fulfillment process – Checklist

* DO NOT FORGET TO PLACE YOUR PRINTED TAX INVOICE INSIDE YOUR PACKAGING

Manage your store via MobileSeller Center App

Download the Seller Center app through Google Play store Today!(*available only for Android. Coming soon for iOS users)

Lazada’s legal conditions & implications

It is each seller’s responsibility to source and sell only authentic products and to immediately deactivate any product that is in violation of our guidelines

Lazada’s policy on counterfeits, replicas and other fraudulent items

1. Items that apply a trademark (e.g. a brand or character logo) on the product, the product packaging, or anywhere in relation with the product, without authorization by the trademark owner.

2. Items that contain specific design elements (e.g. cartoon characters or colorways) protected by a trademark, without the authorization by the trademark owner.

3. Items that bear such similarities with other products that they are likely to deceive buyers into thinking they are made or sold by the owner of the other product’s brand (e.g. a replica of a branded item with or without altered logos).

4. Items that are in violation of any local country laws in which they are sold.

Lazada’s legal conditions & implicationsProhibited Items

Food Products• Cocoa pods, rambutans, pulasan and nam

nam fruits from Philippines and Indonesia

• Food which does not comply with labelling requirements of Food Regulations 1985

Click here for details on all prohibited items that cannot be sold on Lazada

Others• Items made or contain pig materials (e.g. pig

placenta, pig extract collagen, fur, hair, skin)• Symbols, image or logos of marijuana, cannabis

leaves• Ballpoint syringe, pen, pencil & other articles

resembling syringes

Tobacco / Cigarettes & Alcohol• Tobacco, cigarette, cigarette substitute

products, e-juices of vapors that contain nicotine

• Any items containing alcohol

Animals & Plant• Marine, live endangered etc, plants (wild, rare, etc.,

except the seeds)• Protected flora and fauna (including body parts of

thereof)• Turtle eggs• All genus of Piranha fish• Pig-tailed macaque

Seller support

Seller support

Seller Center

Partner Support Center

Lazada University

Service MarketPlace

Seller Community