Day 1Item LocationWelcome T-Shirt Module 1 Part 1General Information Module 1 Part 1Introduction to ESD and ACE-IT Module 1 Part 1Introduction to the Corps Corpath CDs on LaptopsHow the Corps is Organized Module 1 Part 2Importance of Quality and First Call Resolution Module 1 Part 3DOD Information Assurance Training Module 1 Part 4Customer Service Training Module 1 Part 5

Day 2Item LocationBasic Troubleshooting Module 1 Part 6Remedy Setup, Consoles, and Navigation Module 2 Part 1Adding and Modifying Users in Remedy Module 2 Part 1Incident Completion with Practice Module 2 Part 2/Practice with TrainerRemedy Searches Module 2 Part 3Information Assurance Training https://ia.gordon.army.mil/Apply for Army SkillPort Accounts Module 1 Part 4-usually takes 3/4 days to process

Day 3Item LocationRemedy Categorization Module 2 Part 4Remedy Assignments Module 2 Part 5Using the Email System and Audit Logs/Macros Module 2 Part 6 and 7Practice Assignments and Categorization Classmarker Assessments/ Practice with TrainerShadow with Existing Team Members (2 hours) Trainer will assign shadow buddyContinue Information Assurance Training https://ia.gordon.army.mil/

Day 4Item LocationIncident Practice Practice with Trainer and Paper ScenariosIntroduction to SharePoint Module 3 Part 1Using Procedures Module 3 Part 2Using Templates Module 3 Part 3Working with Refreshed Machines Module 4 Part 4Management Session with Erlene Check Calendar for good time/send invitePractice with Procedures Practice with Trainer and Paper ScenariosCustomer Service Training Module 3 Part 5

Day 5Item LocationIncident Practice with Procedures Practice with Trainer and Paper ScenariosUsing Premier/Business Care Select Module 3 Part 3Shadow with Existing Team Members (2 hours) Trainer will assign shadow buddySupervisor Session with Terri check calendar for good time/send inviteComplete Misc Forms (dev. Plan and skill matrix) Module 6 Part 1Make CAC appointments Module 1 Part 4

New Hire Training Lesson Plan - Week 1

ESD New Hire Lesson Plan