The Taming of the Queue

Presented by:

Stéphane Robichaud, CEO

March 29th, 2012

Strategic Axes

1. Develop and implement mechanisms to engage the

population as well as other interested parties

2. To measure, monitor and assess the level of

population health

3. To measure, monitor and assess health service

quality

4. To measure, monitor and assess the level of

population satisfaction with health services and

health service quality

5. To measure, monitor and evaluate the

sustainability of health services in New Brunswick

New Brunswick Health System Report Card

Costs: How do we compare?

National Comparisons - Accessibility

Primary Health Care Indicator Canada New

Brunswick

Percent who have a personal family doctor 86%

(CSE-PHC 2008)

93%

(NBHC 2011)

Percent who can get an appointment with

their personal family doctor on the same day

or next day

45%

(Commonwealth

Fund 2010)

30%

(NBHC 2011)

Personal family doctor has an after-hour

arrangement when office is closed

31%

(Commonwealth

Fund 2007)

22%

(NBHC 2011)

Percent who used a health information

telephone line in the past year

24%

(Commonwealth

Fund 2007)

10%

(NBHC 2011)

Conclusion

• We have to match the needs of the citizens and performance on the quality of services being delivered to appreciate the story and to effectively change our programs and policies.

• We must also look at the outputs and their effects on hospital care to recognize their impact.

• There needs to be accountability and benchmarking to have an influence on sustainability and improvements to the system.