new booking terms and conditions v4.0 - chp rsl club - home · 2019. 9. 14. · chp school of...

CHP School of Hospitality | Booking Terms and Conditions | V4.0 | May 2019 of 10

BookingTermsandConditionsCourse booking terms and conditions are specified on CHP School of Hospitality website and our student handbook. All published course fees are inclusive of administration fees and all required materials.

OtherPossibleFees

*Reassessments

Rescheduling Fee

Recognition of Prior Learning

(Non-refundable)

Re-issue a qualification

or Statement of Attainment

FSS

(SOA + NSW Food Authority Certificate)

Exam: $50 Practical Activities: $100

Refer to Refund Policy below

$550 per unit

$25

$55

* Re-assessment: If you are assessed as not competent for a unit of competency, a free re-assessment will be offered. If you are assessed as not competent again, a re-assessments fee will be applied as above. If you are assessed as Not Yet Competent for the third time, you will be required to pay the full unit of competency fee to attend the full course again.

Tuition, other fees and charges are subject to review and/or change at CHP School of Hospitality discretion. CHP School of Hospitality will advise the students of these changes prior to enrolment.

For short courses, course fees must be fully paid prior to the course commencement.

FullQualificationTuitionPaymentPlan(Fee-for-Service) CHP School of Hospitality allows a student to pay their tuition fee by instalments for full qualification course. CHP School of Hospitality complies with Clause 7.3 of the Australian Skills Quality Authority’s (ASQA) User’s Guide: Standards for Registered Training Organisations (RTOs) 2015 where CHP School of Hospitality will not require a prospective or current learner to prepay fees in excess of a total of $1500. Students will be given two (2) weeks’ notice of their next instalment due date. Failure to pay the instalment by the due date will result in a letter suspension being issued to the student.

Timeline Upon enrolment 3 months after enrolment 3 months after 1st instalment Payment Plan Deposit

$1,500 1st instalment

50% of the outstanding fee 2nd instalment

The rest of the outstanding fee If you have any difficulties with payments, please consult our officer by contacting our administration office.


SmartandSkilledPrograms

CHP School of Hospitality Smart and Skilled traineeship and apprenticeship programs are under NSW government funding. To enrol a Smart and Skilled traineeship program with CHP School of Hospitality, the employer will need to pay a non-refundable enrolment fee of $1,000 upon enrolment.

CHP School of Hospitality Smart and Skilled Partial Attributes Set programs (PAS Programs) are under NSW government funding. Eligible candidates will be able to enrol in the course under government funding without paying any tuition fee out of pocket.

PaymentMethodsAccepted methods of payment are Cash, EFTPOS, debit card, major credit cards or cheque made payable to ‘CHP School of Hospitality’.

Fees may be paid in person at Club Reception (Cash and Card) or over the phone by debit and credit card or online by debit and credit card. To secure your place the enrolment fee should be paid at least 2 weeks prior to course start date.

CancellationsbyCHPSchoolofHospitalityIn the unlikely event that CHP School of Hospitality cancels a course prior to the publicised start date or cancels a commenced course, a full refund will be made within 10 working days of that cancellation. Enrolees in cancelled courses will not be entitled to compensation over and above fees actually paid to date. CHP School of Hospitality reserves the right to cancel workshop courses at any time if insufficient numbers are enrolled.


FeeRefundPolicyandProcedureforFee-for-ServiceStudents(Clause 5.3) 1. PurposeThe purpose of this policy is to ensure that CHP School of Hospitality adopts a refund policy that is fair to students who have valid reasons for requesting refunds and who give CHP School of Hospitality sufficient notice, while at the same time protecting CHP School of Hospitality from suffering economic loss that may be caused by refund requests that are not submitted within the required timeframe.

2. ScopeThis policy and procedure applies to all the fees received from students enrolled by CHP School of Hospitality. As such this policy is also a part of Student Written Agreement.

3. QualificationCourseRefundPolicy(Fee-for-Service)• Student must arrive on time for the course to commence. Students who arrive 15 minutes

after start time will not be accepted into the class. • All students must bring ID for verification of identify. • All students must provide valid Unique Student Identity (USI) number. • Certificates cannot be issued until all related assessment activities have been satisfactorily

completed. • Certificates cannot be issued until all AVETMISS and USI information has been confirmed.

3.1 Cancellation:

• Cancellation 10 working days prior to course = full refund • Cancellation 5 working days prior to course = $50 cancellation fee • Cancellation less than 5 working days prior to course = no refund • No cancellation after course start date • No attendance = No refund • No other refunds will be granted

Note: CHP School of Hospitality reserves the right to withhold issue of qualifications if any fees are unpaid at the end of your course.

Timeline 10 working days Prior to Commencement

5 working days Prior to Commencement

Less than 5 working days Prior to Commencement

After Commencement

Refund Course fees

100% refund Paid course fee minus $50

cancellation fee

No refund No refund


3.2 Rescheduling:

• Rescheduling 10 working days prior to course = Free • Rescheduling 5 working days prior to course = $50 administration fee • Less than 5 working days prior to course = 50% of course fee • Less than 48 hours before the course = no transfer accepted

Timeline 10 working days

Prior to Commencement

5 working days Prior to Commencement

Less than 5 working days Prior to Commencement

Less than 48 hours prior to Commencement

Rescheduling Fee

Free $50 50% of course fee No transfer accepted

4. SingleDayCourseRefundPolicy(Fee-for-Service)• Student must arrive 30 minutes before the scheduled start time for registration and ID

verification as per the course requirements. • If students forget their ID, they will not be accepted into the course and they will need to

rebook for the training. • Certificates cannot be issued until all course paperwork requirements have been completed • Certificates cannot be issued until all AVETMISS and USI information has been confirmed. • All courses close for entry 10 minutes after the scheduled start time. • All courses must be completed within 3 months of the original booking date. • If you are sick on the course day, a valid medical certificate must be provided to apply for

rescheduling the course or a refund.

4.1 Cancellation: • More than 48 hours before the course start time = $25 cancellation fee • Less than 48 hours before the course start time = No refund • Cancellation after course commencement = No refund • No Attendance = No refund

Timeline More than 48 hours prior to

scheduled course start time Less than 48 hours prior to scheduled course start time

After Commencement

Refund Course fees

Paid course fee minus $25 cancellation fee

No refund No refund

4.2 Rescheduling:

• More than 48 hours before the course start time = $25 administration fee • Less than 48 hours before the course start time = 50% course fee • After course commencement = 50% course fee

Timeline More than 48 hours before

the course start time Less than 48 hours before the course start time

After course Commencement

Rescheduling Fee

$25 50% of course fee 50% of course fee


5. NorefundwillbemadebyCHPSchoolofHospitality:

• Withdraw after commencement: if a student withdraws from a course any time after the commencement date of the course; the balance of any fees still owing will be invoiced.

• False or misleading information: No refunds will be given to the applicants or students who provide false or misleading information in their enrolment, withdraw and refund application to CHP School of Hospitality

• Suspension and Cancellation: where a student has had their enrolment cancelled by CHP School of Hospitality and where the appeal process has not been sought by the student or the appeals process has been unsuccessful, no refund will apply and the remainder of the fees will be invoiced.

• Early completion: if a student completes the course early, the full tuition fees must be paid before a certificate can be issued. If a student extends their course, they will be required to pay additional fees before the commencement of the extended course.

• Fail to complete pre-course information: No refunds will be provided for students who are unable to attend their course due to not completing their pre-course information, including Unique Student Identifier number before the course commences.

6. WithdrawingfromaunitorcourseBefore you withdraw from a course, we highly recommended that you speak with your trainer or make an appointment to see CHP School of Hospitality RTO Manager. Please also refer to the refund policy above. To withdraw from a unit or a course you will need to complete a Student Withdrawal form.

6.1 Student Initiated Withdrawal

A student may withdraw from training and assessment services during the time of their enrolment if they no longer wish to continue with the service. Written notification and a completed Withdrawal form must be received by the RTO. The withdrawal form is available on the Useful Forms section of this student handbook.

No refunds are offered for withdrawal after the course commencement as per CHP School of Hospitality Refund Policy. Any outstanding fees will be pursued and may be moved to debt collection if no received in a timely manner.

Students have a right to receive a Statement of Attainment for any units of competency successfully completed; however a full qualification can only be issued where all units have been successfully completed.


6.2 Employer Initiated Withdrawal

If a student leaves the employment of a company that has paid for their enrolment has a right to withdraw studies. It is recommended that the student discuss continuation of their studies with the employer before their departure if they wish to continue. Written notification and a completed Withdrawal form (signed by a manager/HR coordinator) must be received by the RTO. No refunds are offered for withdrawal as per CHP School of Hospitality Refund Policy. Before you withdraw from a course, we highly recommended that you speak with your trainer or make an appointment to see CHP School of Hospitality RTO Manager. Please also refer to the refund policy above.

6.3 RTO Initiated Withdrawal

If there is no student communication with the RTO or assessor despite three (3) attempts by any of the parties; or student breaches the expected responsibilities without rectifying and/or managing their misbehaviours will be considered withdrawn from the course. Written notification (email or letter) will be sent to the student advising them that their enrolment has been withdrawn. To continue studies the student would need to re-enrol.

No refunds are offered for withdrawal as per the CHP School of Hospitality Refund Policy.

6.4 Changes to Enrolment

If a student wishes to change from one qualification to another, the first enrolment must be officially withdrawn as per the above rules before a new enrolment can be made.

Should a student believe that they have been unfairly withdrawn they will need to submit a Complaint Form or Appeal Form regarding the in accordance with the Complaints and Appeals Policies and Procedures.


7. ProcedureforClaimingRefunds

• All refund claims must be submitted in writing via CHP School of Hospitality’s Refund Request Form.

• All refund applications must be made and signed in person by the student. Where it is not possible for a student to be present in person to claim a refund, the student must send a scanned copy of their signed forms to the RTO Administration officer by email. On receipts of email application, the RTO Administration Officer will verify student’s signatures on records and may also telephone the student to verify student’s identity. No refund will be made on email application until the time when student’s identity has been verified.

• All applications for the refund will be authorised by the RTO Manager. • In normal circumstances, CHP School of Hospitality will refund the amount within four (4)

weeks after receipt of the completed and signed Refund Request Form. • Payments will be made to students to their nominated bank accounts. • For any refund to be paid to any other person than the students, a written authorisation

from the student will be required.

8. GrievancesandAppeals8.1 A student may appeal against a decision made with respect to fees, including refunds, and the

appeal must be lodged in writing according to the processes for appeals as detailed in the Appeals Policy and Procedures.

8.2 Availability of CHP School of Hospitality’s complaints and appeals processes does not remove the right of a student to take action under Australia’s Consumer Protection Laws or to lodge an appeal with a relevant external body or to take other legal action.

9. Responsibilities9.1The RTO Administration Office has the responsibility to process the refund claims and provide

student details and fee status to the RTO Manager for approval. 9.2 The RTO Manager has the responsibility to make a final decision about all the refund claims. 9.3 Compliance Manager has the responsibility to effectively implement the policy and maintain this

policy and procedure. 9.4 Any enquiries or complaints regarding fee related matters should be forwarded to the

Administration team at [email protected] 9.5 Any complaints or breaches in relation to this policy should be reported to the RTO Manager in

person or by email to [email protected]


RefundRequestForm

RefundRequestForm Student to complete the following sections: Note: Please make sure that you have read and understood all the related policies – in particular the Booking Terms and Conditions – before submitting this form.

Student Name

Enrolled Course(s) (Please list all the courses you are enrolled in)

Course Code and Name



Full Address

State

Postcode

Reasons for Request for Refund – Fill in the Details (Support documents/evidences may need to be attached. CHPSOH may not be able to process a refund if satisfactory reasons and supporting documentation is not provided)

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Bank Account Details for Electronic Refund

Bank Name

BSB

Account Name

Account Number

Student Declaration and Signature

Declaration: I have fully read and understood CHPSOH’s refund policy and understand that the refund can only be made to myself or a personal authorised by me in writing by sign the Authorisation Letter on next section of this form.

Date

To be completed by Student if the beneficiary of refund is another person.

I, hereby authorise CHPSOH to transfer my refund to _____________________________. Please transfer the refund to the above Bank Details. As a result of this authorisation, I will have no further claim against CHPSOH.

Student Signature

Date

ADMINUSEONLY:Process Flow: >> Student Admin >> RTO Manager >> Response to the Student

Refund Request

q Granted

q Declined

If Granted Note: Please refer to Booking Terms and Conditions for applicable criteria

q Full Refund

Amount: $

q Partial Refund

Amount: $

Applicable Criteria

Refund by

Date

If Declined Notify Student

Reason(s) for decision:

Approved by

Name

Signature

Date


StudentWithdrawalFormSECTION A: PERSONAL DETAILS (To be completed by Student) Family name Given name(s) Date of Birth Gender: Male Female Mobile: Email: Title: Home address Postcode Postal address Postcode

SECTION B: COURSE DETAILS (To be completed by Student) Course Code Course Name Commencement Date: Completion Date: Student Number:

SECTION C: WITHDRAWAL REQUEST (To be completed by Student) Reasons for withdrawing Too far behind in studies Low assessment results Financial

(please tick) Loss of interest in course Health Personal

Transfer to another course Transfer to another RTO

Obtained employment Other

Applicant’s Declaration:

“I wish to withdraw from all studies with CHP School of Hospitality. I understand that I will forfeit my place in this course if I withdraw and will be required to apply for readmission if I wish to continue my studies at a later date. I understand I will not be entitled to a refund of fees paid to CHP School of Hospitality according to CHP School of Hospitality refund policy. I authorise CHP School of Hospitality to withdraw me from all studies, effective from the date specified below.” SIGNATURE OF LEARNER: ____________________________________ Date: day month year

SECTION D: OFFICE USE ONLY

Student withdrawal approved: YES NO RTO Manager:

SOA provided to student: YES NO

SIGNATURE: _____________________________ Date: day month year

Mr Mrs Miss Ms Other

new booking terms and conditions v4.0 - chp rsl club - home · 2019. 9. 14. · chp school of...

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