new 10-29-2015 efg products and services booklet - dealer

EFG COMPANIES

Last Modified: October 29, 2015 4:30 PM

PRODUCTS AND

SERVICES

EFG Confidential2


2 EFG Confidential

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $29 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York's financial district.

May, 2013 To Whom It May Concern: It is my pleasure to recommend EFG as a company with which Assurant has maintained a positive, productive and stable relationship for more than 25 years. In fact, EFG Companies is our longest-standing Third Party Administration partner. Assurant, Inc., a Fortune 500 company, provides specialty insurance products in the U.S. and select worldwide markets. The Extended Protection Solutions division of Assurant Solutions is a market leader in the vehicle service contract (VSC) industry and offers our clients customized solutions designed to manage their risk and maximize revenue. This service enables EFG to provide financial protection to its customers. Assurant Solutions serves market leaders in the fields of retail, original equipment manufacturers, and third party administrators. Assurant views EFG as a leader in the design, development, marketing, and administration of vehicle service contracts and other risk management solutions for the automotive market. Our relationship is founded upon operational transparency and effective collaboration. Assurant conducts regular EFG reserve evaluations to ensure sufficiency to satisfy future claims and refunds. We perform an annual onsite audit of EFG’s claims adjudication processes. These factors allow EFG to offer effective design and pricing flexibility. In closing, EFG Companies is a worthy partner for your vehicle service contract’s needs. Sincerely,

Joe Erdeman President, Extended Protection Solutions Assurant Solutions

260 Interstate North Circle, SE Atlanta, GA 30339-2110 T 770.763.1000 F 770.859.4501 www.assurant.com

EFG Confidential 3

TABLE OF CONTENTSPAGE

About EFG 4

Administration Excellence 6

EFG’s Premium Engagement 7

Publicly-Traded Automotive Company PRU 8

Our Partnerships 10

Training 11

Recruiting 12

MAP Classic VSC 13-14

MAP Classic Used Rates and Classing 15-17

EFG Insights 18-19

Drive Forever Worry Free Coverage and Rates 20-22

Wrap Coverage New & Used Rates and Classing 23-25

EFG’s Product Portfolio 26-38

Contact EFG 39

EFG Confidential4


■ EFG has been developing and distributing innovative solutions to drive higher U.S. auto retailer profitability close to 40 years.

■ EFG operates as 100% Administrator Obligor on all product programs, removing any contingent liability to the dealer.

■ EFG Companies has had a 29-year uninterrupted relationship with Assurant Solutions, an AM Best rated “A” insurance company. EFG is their longest-standing Third Party Administration partner.

■ Backed by $300 Million in Assets

14 EFG Confidential

■ EFG has been developing and distributing innovative solutions to drive higher U.S. auto retailer profitability for more than 35 years.

■ EFG operates as 100% Administrator Obligor on all product programs, removing any contingent liability to the dealer.

■ EFG Companies has had a 28-year uninterrupted relationship with Assurant Solutions, an AM Best rated “A” insurance company. EFG is their longest-standing Third Party Administration partner.

■ Backed by $300 Million in Assets

EFG COMPANIESD

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CA

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ES Highly-Skilled, In-Dealership Engagement Staff

Expansive Product Portfolio

Recruiting, Training and Workforce Solutions

Underwriting Profit Participation

Marketing Optimization Support

Technology Platforms

$GREATER PROFITS

Highly-Skilled, In-Dealership Engagement Staff

Extensive Product Portfolio

Recruiting, Training & Workforce Solutions

Marketing Optimization Support

Technology Platforms

EFG COMPANIESD

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APA

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EFG Confidential 5

EFG IS

InnovativeThe innovator that brought you WALKAWAY, the nation's first vehicle return program - the basis for the widely-acclaimed Hyundai Assurance Program serving more than 700,000 consumers.

ProvenConsistently outperforming the industry's public entity average by more than $200 PRU. Represents the highest performing F&I Dealer of the Year as recognized by F&I and Showroom.

LeaderThe first product provider to AFIP-certify its entire field team.

The only product provider to be awarded three Stevie® Awards for Sales and Customer Service in these categories: Contact Center of the Year, Field Sales Team of the Year and Business Development Achievement of the Year.

QualifiedThe only product provider to be awarded the Blue Seal of Excellence by the National Institute of Automotive Service Excellence (ASE).

ChosenThe exclusive product provider for Santander Consumer USA (SCUSA).

SubPrime Auto Finance News named EFG one of the most influentital auto finance companies in the Subprime Auto Finance space today.

The only product provider to be certified as a Customer Service Center of Excellence by Benchmark Portal.

EFG Confidential6


ADMINISTRATION EXCELLENCE

16 EFG Confidential

EXPERT SUPPORT

More than 35 years of claims administration experience

Management of legal and regulatory compliance

Bi-lingual benefits administration

TECHNOLOGY

FINANCIAL STRENGTH

All products further underwritten by A.M. Best “A” rated P&C carriers

28-year partnership with the same premier VSC underwriter

PROMISES KEPT

Targeted average speed of answer for claims: 80% of calls in 20 seconds or less

61,000 mechanical repair claims paid in 2012

96% of claims paid by credit card within 1 hour of receiving invoice

Mechanized product rating and contract generation

Online billing, reconciliation and remittance

Client Performance Portal

ADMINISTRATION EXCELLENCE

80% of all claims calls are answered in 60 seconds

Average handle time for each claim call is 7 minutes

During business operations, 90% of all claims are paid within the hour

85% of EFG’s claims adjusters are ASE Certified

EFG’s claims adjusters have on average 15 years of experience

Re-engineering programs that target and build upon elemental skill sets to transform average employees into Top Performers

Performance Dimensions

RecruitingScientific approach to building proprietary Top Performer models to identify individuals whose personality and work styles make them successful sales and finance professionals; enable you to avoid costly P.H.D.’sTM

TrainingA team of specialized trainers that identify attitudes and mindsets of individuals to transform behavior; conduct cascade training and develop custom curriculum

EFG’s claims calls are answered, on average, in 22 seconds

Average handle time for each claim call is 3.5 minutes

During business operations, 96% of all claims are paid within the hour

92% of EFG’s claims adjusters are ASE-Certified

EFG’s claims adjusters have on average 15 years of experience

Close to 40 years of claims administration experience

Management of legal and regulatory compliance

Bi-lingual benefits administration

EXPERTSUPPORT

Mechanized product rating and contract generation

Online billing, reconciliation and remittance

Client Performance Portal

TECHNOLOGY

All products further underwritten by A.M. Best “A” rated P&C carriers

29-year partnership with the same premier VSC underwriter

FINANCIALSTRENGTH

QUALITY CLAIMS EXPERIENCE

Customer value-based call queuing and skills-based call routing

Call recording and monitoring for training and coaching

Tiered escalation tree through COO level

EFG Confidential 7

EFG PREMIUM ENGAGEMENT

92% of our dealer clients are highly likely

to recommend EFG.

Research study participants noted the high quality and depth of EFG’s account service team as one of the company’s greatest strengths, describing their service as an extension of the dealership’s management team.

EFG’s clients found the company’s expert knowledge regarding government regulations and industry trends highly beneficial to their business, as well as EFG’s proactivity in offering new ideas and recommendations.

Dealer Clients Weigh In on EFG’s:

Account Representatives

Compliance Oversight

F&I Training

1 2 3 4 5 6 7 8 9 10 9.4Overall Rating

1 2 3 4 5 6 7 8 9 10 9.3

1 2 3 4 5 6 7 8 9 10 9.2

In a recent survey, dealers named their highest priority F&I Provider Capabilities:Account Representatives, Compliance Oversight, and F&I Training

“The onsite training is invaluable. Our account rep is training the entire time he’s

here, every time.”

Overall Rating

“EFG is proactive and ahead of the curve on compliance

compared to most F&I providers.”

Overall Rating

SAY EFG’S ACCOUNT REPS ARE F&I EDUCATION AND

COMPLIANCELEADERS

97%“Ultimately, we have great F&I numbers and I attribute that

largely to EFG.”

REGARD EFG AS AN F&I LANDSCAPE

EXPERT

98%

SAY EFG HAS EXPERT KNOWLEDGE OF

REGULATIONS AND TRENDS AFFECTING

THEIR BUSINESS

95%

In a recent survey, dealers named their highest priority F&I Provider Capabilities:

■ Account Representatives,

■ Compliance Oversight, and

■ F&I Training

92% of our dealer clients are highly likely

to recommend EFG.

Research study participants noted the high quality and depth of EFG’s account service team as one of the company’s greatest strengths, describing their service as an extension of the dealership’s management team.

EFG’s clients found the company’s expert knowledge regarding government regulations and industry trends highly beneficial to their business, as well as EFG’s proactivity in offering new ideas and recommendations.

Dealer Clients Weigh In on EFG’s:

Account Representatives

Compliance Oversight

F&I Training

1 2 3 4 5 6 7 8 9 10 9.4Overall Rating

1 2 3 4 5 6 7 8 9 10 9.3

1 2 3 4 5 6 7 8 9 10 9.2

In a recent survey, dealers named their highest priority F&I Provider Capabilities:Account Representatives, Compliance Oversight, and F&I Training

“The onsite training is invaluable. Our account rep is training the entire time he’s

here, every time.”

Overall Rating

“EFG is proactive and ahead of the curve on compliance

compared to most F&I providers.”

Overall Rating

SAY EFG’S ACCOUNT REPS ARE F&I EDUCATION AND

COMPLIANCELEADERS

97%“Ultimately, we have great F&I numbers and I attribute that

largely to EFG.”

REGARD EFG AS AN F&I LANDSCAPE

EXPERT

98%

SAY EFG HAS EXPERT KNOWLEDGE OF

REGULATIONS AND TRENDS AFFECTING

THEIR BUSINESS

95%

EFG Confidential8


PUBLICLY-TRADED AUTO COMPANY PRU

EFG COMPANIES OUTPERFORMS

THEM ALL!

Group 2014 PRU

EFG Dealer Services $ 1,621 Group 1 $ 1,521 AutoNation $ 1,398 Asbury $ 1,308 Sonic $ 1,211 Lithia $ 1,206 Penske $ 1,097

0

200

400

600

800

1000

1200

1400

1600

1800

EFG DealerServices

Group 1 AutoNation Asbury Sonic Lithia Penske

$1,621

$1,521

$1,398

$1,308

$1,211 $1,206

$1,097

EFG

EFG Confidential 9

PUBLICLY-TRADED AUTO COMPANY PRU

EFG Confidential10


OUR PARTNERSHIPSADD TO YOUR SUCCESS

The National Association of Minority Automobile Dealers’ (NAMAD) objective is to pursue the meaningful presence and participation of minority businesses and diverse employees across all aspects of the automotive economic sector. We are committed to developing strategic relationships and advocating for the advancement of business policies and practices that ensure diversity and economic parity remain a priority in all aspects of the American automotive industry.

Northwood University is committed to the most personal attention to prepare students for success in their careers and in their communities; it promotes critical thinking skills, personal effectiveness, and the importance of ethics, individual freedom and responsibility. Northwood University has the only accredited Automotive Marketing and Management program in the nation.

Achieving New Levels of Industry Growth and Profitability

The National Independent Automobile Dealers Association (NIADA), is among the nation's largest trade associations representing the used motor vehicle industry comprised of more than 38,000 licensed used car dealers. Since 1946, NIADA has represented the voice and interests of used car dealers at the federal level in Washington, D.C.. For 68 years, NIADA has engineered programs and leveraged technology to fulfill its mission to advance, educate and promote the independent, used car dealer. NIADA stands tall for its members who subscribe to a strict Code of Ethics of duty, honor and integrity and who believe in the advancement of small business in support of the free-market system.

EFG Confidential 11

TRAININGEFG goes beyond traditional training methodologies that only temporarily fuel sales teams. We enable your team to:

■ Overcome the challenges of an under-performing or average sales team;

■ Avert the cost of high turnover; and,

■ Adapt a culture and behavioral set that drives profit.

EFG is dedicated to identifying and changing behaviors to transform teams into Top Performers. We combine proven, multi-sensory learning principles with interactive tools to target the skills needed to:

■ Enhance bottom line productivity;

■ Close more sales;

■ Increase loyalty; and,

■ Build your brand.

The goals within our training classes are to provide experienced students a level-set to refresh and sharpen their skills, and improve on performance processes, as well as to mold new F&I talent and give them a solid foundation to build upon.

COMPLIANCEWith all of EFG’s trainers AFIP certified, they delve deep into the laws and regulations pertaining to the auto industry. The trainers continuously relate these laws to the students’ day-to-day activities, which allow them to leave the class with a better understanding of the proper ways to conduct business and maintain their dealership’s compliance. In addition, EFG’s compliance training fulfills the dealers’ need to have documented, ongoing training for any potential audits.

EFG Confidential12


RECRUITING

EFG leveraged over three decades of recruiting to formulate a behavioral approach to building proprietary Top Performer models. EFG profiles thousands of top performing individuals to identify the behavioral traits that make them successful professionals.

COST OF A P.H.D.TM

The average cost of a Poor Hiring Decision (P.H.D.) is $75,400; and manifests itself in three ways:

■ Direct costs associated with the hiring process;

■ Opportunity costs associated with missed sales; and,

■ Multi-year costs associated with loss of loyal customer base.

BETTER MODEL: COST SAVINGS FOR YOU!Developing a similar recruiting program would be time consuming and cost prohibitive for dealers--from attracting new candidates and identifying qualified industry professionals, to expending the time necessary to perform countless interviews and filter unqualified or incompatible candidates.

YOUR RESULTSOf the hundreds of applicants we receive, only 10% earn Top Performer status. Our model of identifying candidates and training them removes the risk from you, allowing you to focus on goals that are most meaningful to your business.

EFG Confidential 13

Cash-In On Control & Confidence!EFG’s dedicated Social Media and Reputation Management Specialists utilize our proprietary online reputation management suite to leverage the power of social media channels to generate new profit streams and ensure effective, timely reputation management for your business.

Monthly Services Include:

REPUTATION MANAGEMENT ■ 6-8 customer review sites monitored with positive and negative review alerts

■ Public review encouragement

■ Dispute of negative reviews and managed review responses

■ Repost positive reviews to social sites

■ Competitor monitoring

PLATFORM CREATION ■ Social media sites

■ FB YouTube application

■ FB contest application

■ FB coupon application

■ YouTube/Twitter page enhancements

SOCIAL MEDIA ■ Content plan development

■ Deliver specific posts on multiple social sites

■ Share manufacturer posts on multiple social sites

■ Monthly social coupon management

■ Monitoring social media sites for brand and competitive mentions

REPORTING AND SUPPORT ■ Monthly analytics, insights and recommendations

■ Dedicated Social Media and Reputation Management Specialist

EFG INSIGHTSProprietary Technology that Protects Your Reputation

INSI

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PO

WER

$950per month per rooftop

EFG Confidential14


PRODUCT PORTFOLIO

EFG Confidential 15

MAP NEW/USEDThe MAP New/Used vehicle service contract provides three levels of coverage for new and used vehicles from zero to 110,000 miles at the point of sale. With MAP vehicle service contracts, customers can select the mileage term and time for the coverage that best meets their needs.

COVERAGE AND BENEFITS ■ Comfort package and coverage for electric and hybrid vehicles (Premium and Choice only)

■ Add-on time and miles

■ Normal wear and tear coverage

■ $50 deductible buy down option

■ Roadside Assistance - $100 per incident

■ Trip Interruption - $125 per day (maximum of 5 days)

■ Rental Reimbursement - $40 per day (maximum of 5 days)

■ Unlimited number of claims

■ Nationwide coverage

NEW VEHICLE PLANSPremium and Choice

■ Exclusionary Coverage (Premium only)

■ Eligible for current model year plus 5 years

■ Available on vehicles with less than 60,000 miles

■ Additional terms available for extended manufacturer’s warranty programs

■ An extension of rental reimbursement for up to 14 days for verifiable parts delays (Premium only)

USED VEHICLE PLANSChoice and Select

■ Eligible for current model year plus 10 years

■ Available on vehicles with up to 110,000 miles

EFG Confidential16


The MAP Classic program provides four levels of vehicle coverage for vehicles with higher mileage that may not qualify for standard MAP Used Vehicle coverage. Due to the high risk factor, EFG pools the losses from all accounts writing this program to spread the overall risk. This allows dealers to pass the losses to EFG on higher mileage and higher risk vehicles, and not negatively impact their standard retro performance on the standard MAP New/Used program. EFG also offers the ability for customers to separately finance their vehicle service contract interest free for up to 18 months.

COVERAGE AND BENEFITS ■ Platinum coverage includes a comfort package and coverage for electric and hybrid vehicles

■ Unlimited miles

■ Add on time and miles

■ Eligibility for any model year

■ Customer pay labor rate

■ Retail rate for parts

■ Payment by V-card

■ e-Contracting & e-Remittance


■ Interest free vehicle service contract financing

■ $100 deductible buy down option

■ Roadside Assistance - $100 per incident

■ Trip Interruption - $125 per day (maximum of 5 days)

■ Rental Reimbursement - $40 per day (maximum of 5 days)

MAP CLASSIC

EFG Confidential 17

Give your customers a VSC that’s a perfect fit for them and gives your people an easier way to sell.

COVERAGE ■ Exclusionary coverage

■ Coverage is purchased in miles only (5,000 mile increments) - no time

■ Purchase coverage up to 110,000 miles

BENEFITS ■ Roadside Assistance - $100 per incident

■ Trip Interruption - $125 per day, up to 5 days per occurrence

■ Alternate Transportation - $40 per day up to 5 days

■ $100 disappearing deductible

NEW VEHICLE PLAN ■ Eligible for current model year plus 5 years

■ Available on vehicles with less than 60,000 miles

USED VEHICLE PLANS ■ Eligible for current model year plus 10 years

■ Available on vehicles with up to 110,000 miles

DID YOU KNOW? ■ 40% of consumers nationally said that their last Vehicle

Service Contract terms were either too much or too little for what they needed?

--AND--

■ Close to 50% of consumers nationally who have previously purchased a VSC said that they would like to customize the miles of their next VSC to fit their own needs?

MAP MY MILES

EFG Confidential18


When weighing the pros and cons of purchasing a new or used car, many people worry that they won’t be able to afford unexpected repairs in addition to a monthly car payment. Unfortunately for dealers, that’s the kind of logic that can stand in the way of a sale. But with Drive Forever Limited Lifetime Powertrain Warranty, you can learn how to get more sales by giving them the confidence to sign on the dotted line — and drive without worry for as long as they own the car.

Secure the sale and gain customers for life! Drive Forever Worry Free covers the engine and transmission on eligible vehicles forever.

COVERAGE AND BENEFITS ■ Coverage begins immediately and lasts for as long as the customer owns the vehicle

■ Covers all internally lubricated parts within the engine and transmission (excludes seals and gaskets)

■ Nationwide coverage available for customers who are 100 miles outside of dealership

■ Eligible vehicles: All new and used – any make, <10 model year and less than 100k miles

■ Wrap Coverage Upgrade opportunity

LIFETIME POWERTRAIN PROTECTION

EFG Confidential 19

As consumers continue to keep their cars longer, many are concerned about the high cost of vehicle repairs once their manufacturer’s warranty expires. Separate your dealership from the pack by providing your customers with coverage that specifically addresses their current and future needs. Power X2 doubles your manufacturer’s powertrain warranty, setting the stage for:

■ Increasing profit with upgrade options

■ Cultivating a lasting consumer relationship

■ Differentiating your dealership in the market

COVERAGEPower X2 coverage is so comprehensive, it’s easier to show you an example of what is NOT covered:

■ Wear items, such as clutch assembly, shock absorbers, brake rotors and drums, tire, fan belts and filters

■ Coolants and lubricants, refrigerants, alignments, wheel balances, tune-ups, and other maintenance services

■ Paint, carpet, metal trim, body panels, glass, physical damage, upholstery and weather strips

■ Lenses, sealed beams and light bulbs

ADDITIONAL BENEFITS ■ National coverage

■ 24/7 Roadside Assistance & Trip Interruption

■ Alternate Transportation


■ Wrap coverage available

POWER X2POWERTRAIN PROTECTION

EFG Confidential20


VERIFIED RIDE

COVERAGEVerified Ride certified pre-owned vehicles pass a 138-point inspection and come with:

■ 12 months/12,000 miles of exclusionary coverage

■ 84 months/100,000 miles of limited powertrain coverage

■ National 24/7 Roadside Assistance & Trip Interruption

■ Option to purchase additional time and miles

As a franchise dealer, how do you certify your non-OEM pre-owned vehicles? EFG has the answer: Verified Ride CPO. With Verified Ride, you can capture more of the used car market share by certifying your entire pre-owned inventory. With a certified vehicle, your customers lose the feeling of “Buyer Beware,” and replace it with confidence and excitement! Our Verified Ride pre-owned program is competitive against most OEM programs, including:

■ 138-point inspection

■ 84 months/100,000 miles of limited powertrain coverage

■ 12 months/12,000 miles of exclusionary coverage

■ Roadside Assistance

■ Upsell opportunity to vehicle services contact (VSC)

EFG Confidential 21

SIGNATURE FINISHTIRE & WHEEL PROTECTION

Signature Finish Tire & Wheel Protection provides coverage for repair or replacement of tires and/or wheels when damaged by a road hazard. There is no dollar limit on the claims reimbursement.

COVERAGE AND BENEFITS ■ Eligible for current model year plus 5 years

■ Tire and wheel repair or replacement

■ Cosmetic wheel damage coverage

■ Roadside Assistance

■ Alternate Transportation - $35 per day, 2 day maximum per occurrence


■ No deductible


EFG Confidential22


SIGNATURE FINISHDENT PROTECTION

EFG’s Paintless Dent Repair (PDR) protection program covers an unlimited number of repairs of minor door dings on vertical flat panels up to the size of a credit card. All services are offered on a sign-and-drive basis, giving consumers the added convenience of not having to file a claim.



■ No deductible


EFG Confidential 23

SIGNATURE FINISHAPPEARANCE PROTECTION

The Signature Finish Appearance Protection program provides interior and exterior coverage of the vehicle (paint, fabric, vinyl and leather) and can be customized to match the needs of the dealership. An upgrade is available on a surcharge basis for repairs of rips, tears and burns to the fabric, vinyl or leather.


■ Maximum benefit up to $5,000


EFG Confidential24


SIGNATURE FINISHWINDSHIELD PROTECTION

Signature Finish Windshield Protection protects the most vulnerable area of the consumer’s vehicle against chips and cracks up to 6 inches. Signature Finish offers the option to replace if the windshield cannot be repaired, giving the choice of standard or OEM glass. There are no out-of-pocket expenses or deductible on any covered damage. Repairs may be done at the selling dealership, customer’s home or office.


■ Repair or replace



EFG Confidential 25

SIGNATURE SECURITYTHEFT PROTECTION

Through the use of etch stencils or UV door panel stickers, Signature Security Theft Protection can stop the amateur and slow down the professional. It is one of the most effective products available; acting as a theft deterrent and aiding in recovery, if the vehicle is stolen.

COVERAGE AND BENEFITS

■ Protection on both New and Used vehicles

■ No deductible

■ Auto insurance deductible reimbursement of $500 on comprehensive/collision

■ Car rental/alternate transportation, trip interruption and storage reimbursement (related to a stolen vehicle incident)

■ Homeowners/Renters insurance deductible reimbursement of $500 for any valuable stolen with vehicle

EFG Confidential26


MVP is a pre-paid maintenance service contract designed to retain customers, improve service drive profitability, and increase repeat vehicle purchases. The schedule of services includes oil, lube and filter change, tire rotations and inspections. The dealer can choose to offer service intervals of 3,000, 5,000 or 7,500 miles that provide a grace period of 1,500 miles on either side. MVP offers dealers three separate reimbursement levels and provides separate reimbursement schedules for diesel and synthetic oil changes.

Claims are processed through an online portal, which is also utilized to view service history, process service requests and produce reports. MVP allows the dealership the flexibility of honoring customer benefits at any single point or multi-store chain if all of the dealer’s stores are on the program.

COVERAGE AND BENEFITS ■ Discounted customer pricing on routine

maintenance

■ Computerized service history

■ Service department retention

■ Transferable


MAINTENANCE VALUE PROGRAM

EFG Confidential 27

GUARANTEED ASSET PROTECTIONGuaranteed Asset Protection maintains the vehicle owner’s credit and offers worry free protection in the event of a total loss due to accidents, fire, floods, hurricane, theft, tornado and vandalism.


■ Up to $50,000 limit of liability for total loss

■ Available on financed amounts up to $100,000

■ Provides benefits of up to 150% of Loan to Value (LTV) or retail value for used vehicles

■ Pays up to $1,000 insurance deductible (in applicable states)

■ Claims paid within 30 days of receipt of paperwork

■ No deductible

EFG Confidential28


WALKAWAY VEHICLE RETURNWALKAWAY Vehicle Return gives buyers the flexibility to return their vehicle and walk away from the negative equity in their loan or lease obligations in the event of unforeseen circumstances including:

■ Involuntary unemployment

■ Physical disability

■ Loss of driver’s license due to impairment

■ International employment transfer

■ Self-employed personal bankruptcy

■ Accidental death

Anyone who finances or leases a new or used vehicle from a participating dealer is offered the Complimentary WALKAWAY 12-month Program, providing negative equity coverage up to $7,500, with the option to upgrade coverage and extend terms up to 84 months (based on state eligibility). Upon approval of a covered WALKAWAY benefit, consumers may simply hand their keys back and walk away from negative equity with little or no financial penalty, while keeping their credit rating and savings intact.

COVERAGE AND BENEFITS ■ Complimentary 12-month coverage for up to

$7,500 negative equity

■ Upgrade coverage available up to 84-month terms with increased negative equity up to $15,000

■ 3-month and 6-month payment relief options also available as upgrades

THANK YOU

EFG Confidential 29

THANK YOU

JOHN STEPHENSSr. Vice President, Dealer Services

[email protected]

30

Driving and Protecting Your Future

www.efgcompanies.com


new 10-29-2015 efg products and services booklet - dealer

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