Network Support Services

Advisory Committee Handbook

Table of Contents

Contents Page Number

Mission statement 3

Purpose 4

Member list 5

Brochure 6

Community analysis 8

Program syllabus 10

Advisory Handbook Page 2

Advisory Handbook Page 3

Purpose of the CTE Advisory Committee

The purpose of the CTE advisory committee is to make recommendations, not policy. The program advisory committee will assist the career and technical program in the following ways:

Assist the Network Support Services program and school in developing long-range goals and plans.

Study community needs. Investigate the need for new CTE programs. Make recommendations to revise, add or delete CTE programs in order to meet the

needs of the community. Suggest timeframes and priorities for plans of action. Review Network Support Services goals. Evaluate Network Support Services performance objectives. Review Network Support Services curriculum content and recommend revisions. Evaluate program and course outlines. Review Network Support Services handbook and make recommendations. Review course syllabi. Evaluate industry certification objectives.

o CompTIA Network+o CIW Network Technology Associate

Inspect networking equipment to determine if it is similar to that used in the field. Examine network monitoring software used in the classroom. Evaluate Network Support Services curriculum resources and materials. Evaluate safety lessons. Review Network Support Services tuition and fees. Determine if salary expectations are realistic. Review local hiring practices. Notify instructor of potential job opportunities. Discuss changes in technology.

Meeting Times and Location

The Network Support Services Advisory Committee will meet a minimum of two times per year on Emerald Coast Technical College’s campus. The meeting will last approximately 1-1.5 hours.

Advisory Handbook Page 4

Committee Members

The Network Support Services Advisory Committee is made up of local networking professionals.

Advisory Committee Members

1. Choctawhatchee Electric Co-OpTommie Gipson – Information Technology Manager1350 W. Baldwin AvenueDeFuniak Springs, FL 32435850-892-2111

2. Odyssey Systems Gene Lowe1069 John Sims Pkwy, Suite 1Niceville, FL 32578850-308-6439

3. I Fix ComputersRobert Nelson – Owner886 Baldwin AvenueDeFuniak Springs, FL 32435850-892-0977

4. Sacred Heart Hospital Emerald CoastMelissa Day - Informaticist7800 U.S. Hwy 98Miramar Bch, FL 32550850-278-3600

5. eLead CRMChandler Clements – Manager4588 US FL-20Niceville, FL 32578850-279-0100

Advisory Handbook Page 5

Program Brochure (front)

Advisory Handbook Page 6

Program Brochure (back)

Advisory Handbook Page 7

Research supports the need for Network Support Services.

Research based on the Regional Demand Occupations List and local job searches performed on various search engines support the need for the Network Support Services program.

Advisory Handbook Page 8

Advisory Handbook Page 9

Program SyllabusNetwork Support Services

Program Number: B078000 Program Hours:1050

Instructor: Leslie HarrisonCompTIA A+, Network+, Security+850- 892-1240 Ext. 5161HarrisoL@Walton.K12.FL.US

Program Description:

The Network Support Services program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in network support services positions in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. This program offers a broad foundation of knowledge and skills to prepare students for employment.

The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

In addition, the program will provide the student with opportunities for individual growth and personal awareness, which will hopefully lead to an expansion in their interests, confidence, personal success, work ethics and skills.

The purpose of the Network Support Services program reflects Emerald Coast Technical College’s mission as evidenced by the desire to provide students with the training and education that is required to function successfully in the professional workforce.

Prerequisites: Completion of CSIT program or CompTIA A+ certification preferred but not required

Industry Certification/Licensure:CompTIA Network+CIW Network Technology Associate

Occupational Completion Points:OCP Course Number Course Title Length SOC Code

A OTA0040 Information Technology Assistant 150 hours 15-1151B EEV0504 Computer Support Assistant 150 hours 15-1151C CTS0022 Network Support Help Desk

Assistant150 hours 15-1142

D CTS0023 Network Support Administrator 150 hours 15-1142

Advisory Handbook Page 10

OCP Course Number Course Title Length SOC CodeE CTS0024 Senior Network Administrator 150 hours 15-1143F CTS0029 Wireless Network Administrator 150 hours 15-1143G EEV0317 Data Communications Analyst 150 hours 15-1143

Program objectives and outcomes include but are not limited to:1. Perform end user support and assistance by troubleshooting and diagnosing through telephone,

e-mail, remote access, or direct contact. 2. Understand, describe, and explain Internet connections. 3. Define networking terminology. 4. Explain how to connect copper media, optical media, and wireless media. 5. Perform tasks related to the network cable testing and cable making. 6. Define network topologies, devices and connections. 7. Define Ethernet fundamentals and operations. 8. Define and explain the functions of bridges and switches. 9. Define and explain the difference between routed and routing protocols. 10. Recognize, define, and explain functions of the transport layer. 11. Identify and explain static and dynamic routing protocols. 12. Describe and configure distance vector protocols. 13. Perform tasks related to network troubleshooting. 14. Examine and test networks. 15. Use oral and written communication skills in creating, expressing and interpreting information

and ideas. 16. Solve problems using critical thinking skills, creativity and innovation.17. Use information technology tools.18. Customer service and human relations. 19. Employability skills.20. Safe, efficient work practices.21. Industry Certification

Textbook:

Network+ Guide to Networks, 6th Edition by Tamara Dean ISBN-10: 1133608191 ISBN-13: 9781133608196

Online Resources:EdmodoTestOut/LabSim NetworkProCIW NTA*Please note, the cost of online resources is included in lab fees. Students will not need to purchase additional resources.

Tools/Supplies/Materials:Students will need to provide their own writing utensils and paper for note-taking purposes. Students are not required to purchase or bring their own tools for this program.

Advisory Handbook Page 11

Grading Scale:A 93-100B 84-92C 70-83F 69 & Below

Evaluation/Assessment:40% Evaluation (Written Exams and Major Projects) 30% Competency/Performance Evaluation (assignments, minor projects, homework and lab activities) 20% Certification Prep 10% Trouble Tickets/Work Orders

Satisfactory Progress:

This program is a planned sequence of instruction consisting of four occupational completion points. When the recommended sequence is followed, the structure is intended to prepare students to complete the industry certifications associated with this program of study. This program adheres to the Satisfactory Progress guidelines listed in the ECTC Catalog.

Instructional Delivery Methods:

This program is a traditional program taught on ECTC campus. It uses a variety of instructional delivery methods including but not limited to:

Hands-on training Lectures Videos Web-based programs

Conferences and Assistance:

Please contact the instructor first. Counselors located in student services are also available.

Classroom Location:

761 N. 20th Street DeFuniak Springs, Florida 32433

Building 100 Room 052

Office Location:

761 N. 20th Street DeFuniak Springs, Florida 32433

Building 100 Room 05

Advisory Handbook Page 12

Office Hours:

Regular office hours for the instructor are 7:30-8:00 a.m. (Mon-Thurs) or as scheduled by appointment.

Attendance:

Attendance is mandatory. Students who believe that attendance may present a problem should discuss their situation with the instructor and with student services. Meet with instructor to schedule makeup hours.

Meeting Times/Contact Hours:

Refer to student schedule for class meeting times.

Equipment:Students will use network and computer hardware/software used in the industry.

Safety: Safety is priority one. Report any unsafe conditions to the instructor immediately. If you are not comfortable or confident with any lab or project, stop and notify instructor.

Emergency Procedures:

Emergency exits are clearly marked. As part of regular classroom instruction, students will be asked to participate in regular safety and

emergency drills. Fire extinguishers are located in each area.

Rules and Regulation / Policies and Procedures:

Students will follow all rules/regulations outlined in the Program Handbook and the Emerald Coast Technical College Catalog.

General Information:

Refer to the ECTC Catalog and program handbook, both located at http://www.ECTC.edu, for additional information:

Career and Counseling Services Services for Students with Disabilities Student Grievance Procedures Leave of Absence Withdrawal Forms

Advisory Handbook Page 13