netcomm wireless remote device manager user guide...the following acronyms are used in this user...

Remote Device Manager 1 of 88 v.1.0 © NetComm Wireless 2018

User Guide Remote Device Manager

2 of 88 User Guide © NetComm Wireless 2018 v.1.0

Copyright

Copyright© 2018 NetComm Wireless Limited. All rights reserved.

The information contained herein is proprietary to NetComm Wireless. No part of this document may be translated,

transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless.

Trademarks and registered trademarks are the property of NetComm Wireless Limited or their respective owners.

Specifications are subject to change without notice. Images shown may vary slightly from the actual product.

Note – This document is subject to change without notice.


Document history

This guide covers the following products:

Remote Device Manager

Ver. Document description Date

v.1.0 Initial document release. 14 March 2018

Table i. - Document revision history


Contents

Overview ............................................................................................................................................................................................. 7 Introduction ...................................................................................................................................................................................................................... 7 Target Audience ................................................................................................................................................................................................................ 7 Prerequisites ..................................................................................................................................................................................................................... 7 Acronyms .......................................................................................................................................................................................................................... 7 Notation ............................................................................................................................................................................................................................ 7

1 Remote Device Manager Introduction ..................................................................................................................................... 8 1.1 Product Overview ............................................................................................................................................................................................... 8 1.2 NetComm Wireless Remote Device Manager ..................................................................................................................................................... 8 1.3 Common RDM Tasks ........................................................................................................................................................................................... 9

2 Prerequisite – Enable Remote Management on CPEs ............................................................................................................. 10

3 Landing Page ......................................................................................................................................................................... 11

4 Login to the RDM ................................................................................................................................................................... 12

5 CPE Profile ............................................................................................................................................................................. 13 5.1 CPE Profiles Overview ....................................................................................................................................................................................... 13 5.2 View CPE Profiles in the RDM ........................................................................................................................................................................... 14

5.2.1 Filter Display .......................................................................................................................................................................................... 14 5.2.2 CPE Profile Table Contents .................................................................................................................................................................... 14 5.2.3 Actions .................................................................................................................................................................................................. 15

5.3 Edit Existing Profile ........................................................................................................................................................................................... 15 5.3.1 Create New Condition ........................................................................................................................................................................... 17 5.3.2 Edit Existing Condition ........................................................................................................................................................................... 20

5.4 Create a New Profile ......................................................................................................................................................................................... 20 5.5 Import Profile Files ............................................................................................................................................................................................ 21

6 Update a CPE ......................................................................................................................................................................... 24 6.1 CPE Management Overview ............................................................................................................................................................................. 24 6.2 Search for Devices ............................................................................................................................................................................................ 24 6.3 List all Devices ................................................................................................................................................................................................... 26

6.3.1 Device Table Actions ............................................................................................................................................................................. 26 6.3.2 Set Up a CPE Trace ................................................................................................................................................................................ 28 6.3.3 Display Individual Device Details ........................................................................................................................................................... 29 6.3.4 Create a New Custom View ................................................................................................................................................................... 29 6.3.5 Modify Existing View ............................................................................................................................................................................. 33

6.4 Device Management Tools ............................................................................................................................................................................... 34 6.4.1 Device Info ............................................................................................................................................................................................ 34 6.4.2 Additional CPE Page components .......................................................................................................................................................... 35

6.4.2.1 Connection Status ........................................................................................................................................................................................................... 35 6.4.2.2 Account Info ................................................................................................................................................................................................................... 35

6.4.3 Device Control Buttons.......................................................................................................................................................................... 35 6.4.3.1 Ping ................................................................................................................................................................................................................................. 36 6.4.3.2 Trace ............................................................................................................................................................................................................................... 36 6.4.3.3 Start-Stop Trace / Show Trace ........................................................................................................................................................................................ 36 6.4.3.4 Reboot / Factory Reset ................................................................................................................................................................................................... 37 6.4.3.5 Reprovision CPE / Registration Update ........................................................................................................................................................................... 37 6.4.3.6 Replace CPE .................................................................................................................................................................................................................... 37 6.4.3.7 Create Template ............................................................................................................................................................................................................. 40 6.4.3.8 Delete / Disable .............................................................................................................................................................................................................. 40


6.4.4 Device Management Menu ................................................................................................................................................................... 41 6.4.4.1 Device Settings ............................................................................................................................................................................................................... 41 6.4.4.2 Advanced View ............................................................................................................................................................................................................... 43 6.4.4.3 Provision Manager .......................................................................................................................................................................................................... 45 6.4.4.4 Device Monitoring .......................................................................................................................................................................................................... 46 6.4.4.5 File Download ................................................................................................................................................................................................................. 46 6.4.4.6 File Upload ...................................................................................................................................................................................................................... 49 6.4.4.7 Port Mapping .................................................................................................................................................................................................................. 50 6.4.4.8 Device History ................................................................................................................................................................................................................. 52 6.4.4.9 Device Activity ................................................................................................................................................................................................................ 53 6.4.4.10 Device Activity summary display ..................................................................................................................................................................................... 54

7 Update Group ........................................................................................................................................................................ 55 7.1 Overview of Group Update Functionality ......................................................................................................................................................... 55 7.2 View Update Groups ......................................................................................................................................................................................... 55 7.3 Create new Update Group ................................................................................................................................................................................ 56

Activation settings .............................................................................................................................................................................................................................. 58 Reactivation settings .......................................................................................................................................................................................................................... 59

7.4 View Update Group details ............................................................................................................................................................................... 61 7.4.1 Update Group Details section ............................................................................................................................................................... 61 7.4.2 Activation Details section ...................................................................................................................................................................... 61 7.4.3 Task list section ..................................................................................................................................................................................... 62 7.4.4 Chart section ......................................................................................................................................................................................... 62

7.5 Edit an existing Update Group .......................................................................................................................................................................... 62 7.6 Import an Existing Update Group ..................................................................................................................................................................... 63

8 Monitoring ............................................................................................................................................................................ 65 8.1 CPE Monitoring Overview ................................................................................................................................................................................. 65 8.2 View Monitoring Result .................................................................................................................................................................................... 65 8.3 Import Monitoring Target File .......................................................................................................................................................................... 67 8.4 New Monitoring Schedule ................................................................................................................................................................................ 67 8.5 View Monitoring Logs ....................................................................................................................................................................................... 68

9 Reports .................................................................................................................................................................................. 69 9.1 RDM Reports Overview..................................................................................................................................................................................... 69

9.1.1 Process flowchart .................................................................................................................................................................................. 69 9.1.2 CPE distribution report .......................................................................................................................................................................... 70 9.1.3 CPE registration report .......................................................................................................................................................................... 71 9.1.4 Online CPEs report ................................................................................................................................................................................ 72 9.1.5 CPEs that didn't connect to the ACS report ........................................................................................................................................... 73 9.1.6 Events report ......................................................................................................................................................................................... 74 9.1.7 User Activity report ............................................................................................................................................................................... 75

9.1.7.1 Profiles ............................................................................................................................................................................................................................ 75 9.1.7.2 Update a CPE .................................................................................................................................................................................................................. 76 9.1.7.3 Update Group ................................................................................................................................................................................................................. 77 9.1.7.4 System ............................................................................................................................................................................................................................ 78

9.1.8 Update Group report ............................................................................................................................................................................. 79 9.1.9 Firmwares report................................................................................................................................................................................... 80 9.1.10 Inventory report .................................................................................................................................................................................... 81

10 File Management ................................................................................................................................................................... 82 10.1 RDM File Management Overview ..................................................................................................................................................................... 82 10.2 Manage Files ..................................................................................................................................................................................................... 82 10.3 Add Files ........................................................................................................................................................................................................... 83


Appendix A – Process Flowcharts ....................................................................................................................................................... 84 Create/Edit Views ........................................................................................................................................................................................................... 84 Create/Edit Update Group .............................................................................................................................................................................................. 85 Reports 86

Appendix B – Table of Figures ............................................................................................................................................................ 87


Overview

Introduction

This document provides you all the information you need to set up, configure and use the NetComm Wireless Remote Device

Manager platform.

Target Audience

This document is intended for system integrators or experienced hardware installers who understand telecommunications

terminology and concepts.

Prerequisites

Before continuing with the configuration of the Remote Device Manager User Guide, please confirm that you have the

following:

An electronic computing device with a web browser such as Internet Explorer®, Mozilla Firefox® or Google Chrome™.

At least one NetComm Wireless device compatible with TR-069 or LwM2M.

Acronyms

The following acronyms are used in this user guide:

ACS Automated Configuration Server

CPE Customer Premises Equipment

CSR Customer Service Representative

RDM Remote Device Manager

Notation

The following symbols are used in this user guide:

Note – The following note provides useful information.

Important – The following note requires your attention.

Warning – The following note provides a warning.


1 Remote Device Manager Introduction

1.1 Product Overview

This document describes using the NetComm Wireless Remote Device Manager (RDM). This product enables the

administrator to manage, monitor, and diagnose customer premises equipment (CPE) complying with the TR-069 and

LwM2M protocols.

The NetComm RDM enables the carrier to remotely manage devices.

Once the device is registered, the provisioning system automatically configures the device and enables remote access.

The RDM system is capable of:

Zero Touch provisioning

Activating/Deactivating

Diagnosing and configuring CPEs

Managing and updating firmware

Uploading files from the CPE

Performing DSL diagnostics

Verifying the CPE’s connectivity status

Resetting/Rebooting the CPE

Displaying the CPE’s activity log

Monitoring CPEs

1.2 NetComm Wireless Remote Device Manager

The NetComm Wireless Remote Device Manager application is accessed through a web browser. Currently, Internet Explorer,

Edge and Chrome are supported. The web interface consists of eight sections:

CPE Profile – a default provisioning profile for a specific CPE type (optional)

Update a CPE – to manage a specific CPE

Update Group – to manage groups of CPEs

Monitoring – to track and monitor CPE and system activity

Reports – to create, print, and distribute reports of CPE and system activity

File Management – to manage firmware image, web content, and vendor configuration files

Settings – for initial setup of the system


1.3 Common RDM Tasks

Add a device

Create a profile for a device

Use a device as a template for a profile

Define groups

Create different group views

Perform group updates (firmware update for one device and a whole group)

Upload a firmware update file

Perform firmware update during a certain time period such as off-peak


2 Prerequisite – Enable Remote Management on CPEs

The NetComm Wireless Wireless Remote Device Manager can manage, monitor, and diagnose customer premises equipment

(CPE) that supports either the TR-069 or LwM2M communication protocols.

Due to security considerations, often these remote communication protocols are disabled when a CPE is shipped from its

factory.

As a prerequisite to the RDM being able to communicate with the CPE, the TR-069 or LwM2M communication protocol has to

be enabled and related settings made.

Each device has its own configuration and set up steps. Refer to your NetComm Wireless device’s User Guide for information

on enabling TR-069. A separate document explaining how to enable LwM2M on NetComm Wireless devices is available from

NetComm Wireless Customer support.


3 Landing Page

Open a browser and type: http://rdm.netcommwireless.com/

The NetComm Wireless RDM landing page opens. For users with full administration rights, click on the Remote Device

Manager button to open the RDM:

Figure 1 – RDM landing page


4 Login to the RDM

To login to the NetComm Wireless Remote Device Manager application, the user must have been granted admin, user, power

user, supervisor or limited permission.

In the web browser, enter the link to the NetComm Wireless Remote Device Manager login page and press Enter. The login

window appears on the page:

Figure 2 – NetComm Wireless Remote Device Manager login screen

1 Enter the NetComm Wireless Remote Device Manager user Name and Password.

2 Press Enter or click the Login button.

The NetComm RDM Remote Device Manager console displays the Update a CPE > List page.

Figure 3 – Update a CPE > List page


5 CPE Profile

5.1 CPE Profiles Overview

A CPE profile for a specific manufacturer and model serves the following purposes:

Configures the CPE with provisioning data and/or a new version of firmware

Automates firmware management on the CPE

Enforces the carrier’s policy on the CPE (access permissions, periodic inform interval, polling policy).

The CPE receives the profile:

Upon initial connection of the CPE to the RDM the device profile is established and the pre-provisioning task is

executed (first time provisioning).

After each subsequent connection of the CPE to the RDM (periodic inform) the CPE profile on the RDM is updated

with the latest active device data.

As a result, this profile sets all CPEs to the requested settings and/or firmware version.

A default profile is a generic profile that is automatically applied to a CPE that does not have a CPE profile associated with it.

A default profile includes only basic settings.

Normally, the administrator creates a default profile in the lab ACS, configures the parameter settings, and then exports and

activates the profile in the live ACS. The parameter settings of an active default profile are automatically applied to CPEs that

do not have their own CPE profiles.

Click the CPE Profile tab to display the CPE Profile page. The CPE Profile menu has the following options:

View

Import

New


5.2 View CPE Profiles in the RDM

Click the View menu option to display a table of CPE Profiles:

Figure 4 – CPE Profile list view

5.2.1 Filter Display

The table may be filtered by:

Manufacturer – Select All, DEFAULT, or a specific manufacturer from the drop down list.

Model name – Select All, DEFAULT, or if you have selected a specific manufacturer in the previous step select a

specific Model Name for that manufacturer.

Profile status – Select: All, Active, or Not Active

5.2.2 CPE Profile Table Contents

The table displays the following fields:

Manufacturer – CPE manufacturer

Model name – CPE model name

Name – CPE profile name

Created – CPE profile creation date and time

Creator – username who created the CPE profile


Version – CPE profile version number

5.2.3 Actions

The following actions are available:

Select – Check the box in the first column if you want to activate, deactivate or delete the selected profile, see

below.

Sort – Click on a column header to sort the table by that column. A down icon indicates descending order, click

again and an up icon indicates ascending order.

Activate button – Click to activate the selected inactive profile. When activated the table row is color-coded green.

Deactivate button – Click to deactivate the selected active profile.

Delete button – Click to delete the selected profile.

Export – Click the Export link to save the selected CPE profile in the .xml format. It can later be imported for used by

other CPE Profiles.

Edit – Click any field in a Profile’s row and that profile’s details will be displayed in the editing screen, seen Edit a

Profile, see next.

5.3 Edit Existing Profile

To edit a profile:

1 Click any field in the row of the selected entry in the table. The profile’s Active tab with its Parameters table is

displayed:

Figure 5 – Edit a Profile’s parameters


Note – Only a CPE profile for which a template exists can be edited.

To create a template for the CPE, go to Update a CPE > Device Info > Create Template.

2 Select whether or not to send a request for the full data tree from existing CPEs.

Request full data tree from existing CPEs will retrieve full data tree details from all CPEs in the group. This can

require significant bandwidth, especially with TR069.

On the other hand Don’t request to send data tree from existing CPEs will only retrieve full data tree details from

new CPEs in the group. For example if 250 new CPEs were added to an existing group of 3,000 CPEs, this setting could

result in significance savings in bandwidth usage.

3 Select whether or not to re-provision existing CPEs.

Similar to the data tree request in the previous step, when new CPEs have been added to a group Apply provision

data for existing CPEs only will only provision (i.e. install/run new setup/config/update files) data for CPEs that are

already deployed. It is assumed that the new CPEs will have the provision data installed prior to distribution.

Select Don’t apply provision data for existing CPEs only if all CPEs, regardless of whether they are existing or new,

will require the provision data to be applied. This choice may require substantially more bandwidth as all CPEs will be

provisioned.

4 To include a condition, select an existing Condition from the list or click New condition to create a condition (follow

the procedure in Create New Condition, below).

5 To modify the selected condition, click Edit condition (follow the procedure in Edit Existing Condition, below).

6 Click the Parameters main tab and then:

a Click the group tab (Management, Information, etc.).

b Edit the parameter values.

7 Click the Policy main tab and then click the Information sub-tab:

Select the Notification policy for the selected parameter. The possible values are:

Default – sets notification according to the default profile setting for the selected parameter

Off – turns off notification for the selected parameter

Passive – sends parameter change notification the next time the device connects

Active – sends parameter change notification immediately

Select the Access List policy. The possible values are:

Default – sets change permission according to the default profile setting for the selected parameter

ACS Only – allows only the ACS to change the selected parameter

All – allows both the CPE and the ACS to change the selected parameter

8 Click the Events main tab and then:

a Click the Events sub-tab. For each desired event, enter the number of times to record the event in Count of

Events and enter the event duration in seconds in Duration.


b Click the Parameters Monitoring sub- tab. For the parameter to be monitored in the event, select the

Condition and enter the parameter Value.

Note – When the Parameters, Events and Policy tabs and their respective subtabs, are viewed an Advanced View button in the bottom margin of the screen.

Click the Advanced View button to open a tree containing links to the entire parameter tree of the TR069 or LwM2M protocols, depending on which mode the CPE is set to.

The button will change to View. Click this button to toggle back to the original view containing only settings used by the particular CPE Profile.

Generally speaking View is more convenient and Advanced view would only be used by knowledgeable experts.

9 To save the profile without activating it, click Save. To save the profile and activate it, click Save Activate. The profile is

saved. If activated, the table row is color-coded green.

5.3.1 Create New Condition

To create a new condition:

1 Click the New condition button.

2 The Create new condition page is displayed:

Figure 6 – Create new condition – Enter Name

3 Enter a name for the new condition. Click the Next button at the bottom of the screen.

Figure 7 – Create new condition – Add button

4 To enter data into the new condition, click Add.


Figure 8 – Create new condition – Select condition type

5 For the named condition, elect whether to include User’s Info or Inform.

6 After selecting either the Name drop down list appears. Its contents depends on your previous selection:

The User’s Info list can include data such as zip, location, user_tag, userid, userstatus, etc.

The Inform list an include parameter data such as InternetGatewayDevice.DeviceSummary,

InternetGatewayDevice.DeviceInfor.SpecVersion, etc.

Figure 9 – Create new condition – Select parameter

7 Select the name of the parameter to include.

8 The Condition field appears:


Figure 10 – Create new condition – Select parameter’s condition

9 Select the Condition. The possible values are: = (equals), != (not equals) and Regexp (regular expression)

10 Enter the Value of the parameter.

Figure 11 – Create new condition – Enter parameter’s value

11 Click the Next button at the bottom of the screen.

12 The parameter data is added to the new condition:

Figure 12 – New condition added to list

13 To add more parameters to the condition, repeat steps 4 – 11.

14 To exit, click the Finish button at the bottom of the screen. A confirmation window opens.

15 Click OK.

16 The New condition wizard closes and the CPE Profile page is displayed with the new condition selected.


5.3.2 Edit Existing Condition

To edit an existing condition:

1 Click Edit condition.

2 The Edit condition page is opens with the current Condition name displayed.

3 Click the Next button at the bottom of the screen.

4 All of the following steps, choices and settings are exactly the same as when a new condition is created. Refer to steps

5 to 16 in the previous section, Create New Condition.

5.4 Create a New Profile

To create a new CPE profile:

1 Click the New menu option to create a new profile. The following page is displayed:

Figure 13 – Create a new CPE profile

2 Select the Manufacturer and Model name and enter a unique Name for the new profile.

3 If a template has been saved for CPE model, tabbed pages containing that model’s parameters, values and settings will

be displayed.

4 Enter a new CPE Profile Name and make the changes required for your new update profile.

5 All of the following steps, choices and settings are exactly the same as when an existing profile is edited. Refer to steps

2 to 9 in the Edit Existing Profile section, see above.


Important – If you select a Model name that does not have a profile template associated with it, you will get the following ‘Template not found’ message and the screen below it will be blank:

To create a template for the CPE, go to Update a CPE > Device Info page and then click the Create Template button in the bottom toolbar:

Once you have created a template for the model, click the CPE Profile > New and the tabbed pages containing that model’s parameters, values and settings will be displayed, see above.

6 To save the new profile without activating it, click Save. To save the profile and activate it, click Save Activate.

The profile is saved and will appear in the CPE Profile > View list. If you have activated it, its table row is color-coded green.

5.5 Import Profile Files

To import a CPE profile:

1 Click the Import menu option to import a profile. The Select file to import page is displayed:

Figure 14 – Import CPE profile file

2 Click Choose File and navigate to its folder and select the .xml file to import and click Open to include it on this page.

3 Click Save.


The file’s format is checked and if correct the imported profile is displayed in its CPE Profile window.

Figure 15 – CPE profile window

The following settings can be made to the newly imported profile:

1 Manufacturer – from the imported xml profile (cannot be edited)

2 Model Name – from the imported xml profile (cannot be edited)

3 Name – Initially from the imported xml profile but you can change the name, for example if you want to make a copy

and then make slight changes.

4 Type of request –

Select Request full data tree from existing CPEs to request a full data tree from all devices already

connected to the RDM.

Select Don’t request to send full data tree from existing CPEs to request a full data tree only from all new

devices that have not previously been connected to the RDM.

5 Reprovision –

Select Apply provision data for existing CPEs only to activate this profile only for devices that are already

connected to the RDM

Select Don’t apply provision data for existing CPEs only to activate this profile for all devices that are

already connected to the RDM as well as new devices that are connected to the RDM subsequently.

6 Condition – Conditions define specific devices to which the profile will be applied.

From the Select Condition drop down list select a condition to apply to the imported profile.

If there are no conditions in the list, or the condition you want to apply does not appear in the list, click the

New condition button to create a new condition.

New conditions are created using either User’s Info, which relate to the devices’s user – for example,

location, userid, etc. – or Inform, which relate to the devices themselves – for example DeviceSummary,


SoftwareVersion, etc.

Click Finish to save the new condition and it will be added to the Select Condition drop down list.

Select a condition and then click the Edit condition button to change the existing condition to suit your new

profile.

7 Click Save and it will be added to the CPE Profile list.

8 Click Save and Activate and it will be added to the CPE Profile list and automatic reprovisioning will be activated per

your Reprovision setting made above.


6 Update a CPE

6.1 CPE Management Overview

This option enables the administrator to perform all actions related to a specific CPE.

Actions available from this option include editing device parameters, device monitoring, updating firmware, port mapping,

device diagnostics, and device history.

Click the Update a CPE tab to display the following menu options:

Search – Click the Search menu option to open the search tools used to list specific CPE devices.

List – Click the List menu option to display a sortable list of all CPE devices in the system.

6.2 Search for Devices

Click the Search menu option to enable searching for a device by a variety of parameters.

The following parameters are supplied by default:

Device serial number

Username – Login username to the internet

Phone number

Full name

Other search parameters may be added by customising the file search.xml.

Figure 16 – Search for CPE devices

To search for CPE devices:

1 Selecting a View from the first Search by drop down list controls the amount of information displayed in the Search

Results table.

Note – For more information on creating and editing Views, refer to 6.3.4 Create a New Custom View and Appendix D – Process Flowcharts - Create/Edit View on page 84 . The process for editing existing Views is also very similar.


2 Select a parameter type to be searched for from the second Search by drop down list.

Figure 17 – Search for CPE devices – Select ‘Search by’ criteria

3 Enter a partial or complete parameter string that relates to the parameter type in the lower text box.

4 To list complete parameter string matches only, check the Search exactly box. If your parameter string is partial

only, uncheck this box.

5 Click Search.

6 If more than one result is found, the list of matching CPE devices is displayed.

In the search result example below, all CPE devices with MAC addresses containing the partial string ‘18’ were

included in the result.

Figure 18 – CPE devices Search Results

When searching by username for a specific user, all CPEs belonging to the user are listed (for example, gateway and

LAN devices, if any).

Click on any device filed to open the Device Info page for that specific device.

7 If only one match is found, the Device Info page is opened directly for the matching device rather than in a one row

results table.


6.3 List all Devices

Click the List menu option to list all CPE devices in the system.

A table of all devices registered in the system are displayed by default with the following parameters:

Manufacturer

Model name

Serial

Created

Updated

Status

The list of parameters displayed can be changed by the Edit view option.

Figure 19 – List all devices screen

6.3.1 Device Table Actions

After using the Search or List menu option, a table of devices is displayed. The device parameters displayed depend on the

View selected. The total number of devices in the table is displayed at the bottom of the page.

The following fields are available for filtering the device table:

View – selects a custom view or Default

Manufacturer – selects a specific device manufacturer or All

Model name – selects a specific device model or All


The following controls are available for the device table:

Edit view button – edits the selected view

New view button – creates a new custom view using a wizard

For more information on creating and editing Views, refer to 6.3.4 Create a New Custom View and Appendix D –

Process Flowcharts - Create/Edit Views.

Sort – Click on a column header to sort the table by that column. A down icon indicates descending order, click

again and an up icon indicates ascending order.

The following buttons provide access to commands:

Delete button – deletes a selected device from the device table (while a device is disabled, the Delete button is

also disabled).

Refresh button – refreshes the device table display

Trace CPE button – sets up a trace for a specific CPE, refer to 6.3.2 Set Up a CPE Trace for an explanation of the trace

feature.

Export to CSV button – exports the list to a file in .csv format.

Export to XML button – exports the list to an .xml file.

Exports button – When the Update a CPE List contains a large number of devices and either the Export to CSV or

Export to XML button is pressed, data will not be

immediately available as it will take some time to be

generated.

Click the Exports button to check when the data is ready to

be exported in the “Exports” window. If the file is still being

generated a warning dialog similar to the image at right will

display.

If the file generation is complete, when you click the Exports button the file will be added to the list of exported CPE

Lists in the “Exports” window.

Figure 21 – Exports window Show on Map button – Open a window that shows the location on a map of GPS enabled devices.

Other functionality:

Figure 20 – Export status


Device Info display – Click on any field in a device’s row to display information for the selected individual device and

enables the List menu options, see section 6.3.3, below.

6.3.2 Set Up a CPE Trace

A trace captures all communication between a CPE and the RDM. The Trace CPE button on the bottom of the CPE List page

provides an option to start tracing even before a particular device is registered on the platform. This is useful when you want

to trace details on device registration before it gets connected to a platform and get the whole trace right from the moment

of authentication, registration, etc.

To set up a trace for a specific CPE that is not already in the list:

1 Click the Trace CPE button at the bottom of the screen.

2 The Trace CPE page is displayed:

Figure 22 – Trace CPE screen 3 Enter the CPE’s Serial number.

4 Select the CPE Manufacturer from the drop down list.

5 Select the CPE Model Name from the drop down list of models made by the selected Manufacturer.

6 Click the Save button at the bottom of the screen.

The new CPE device will be added to the list and a trace will begin as soon as the device connects to the network.

Note – A similar device with the same Manufacturer and Model Name will have had to already be registered before these two drop down menus will be populated.

If the device’s Manufacturer and Model Name do not appear in the drop down menus, you will have to add a New CPE Profile, see section 5.4.

To view the results of the trace, select the CPE that you have just run the trace on from the list and click Device Info. Then

select Show Trace from the device’s control buttons on the left. The trace details will display in a separate window: export to

file, copy to clipboard or delete the trace details. See 6.4.3.3 Start-Stop Trace / Show Trace for more details on the Show

Trace functionality.


6.3.3 Display Individual Device Details

To display information for a device and enable the List menu options:

1 Click any table cell in the row for the device.

2 The Device Info page is displayed and the List menu options are enabled.

Figure 23 – Individual Device Information Screen

To display a selected page of a multi-page device table, click the page number appearing at the bottom of the screen. The selected device table page is displayed.

For a full description of the Device Info page and its device management tools, go to section 4.4 Device Management Tools,

below.

6.3.4 Create a New Custom View

Custom views refer to the configuration of the table display in the CPE list page. Users can define the data type and order of

columns, create one or more filters, and sort the rows based on one or more of the data types. Custom views can be shared

with all users or be available for use only by the current user.

Note – A flowchart of the View creation process is located at: Appendix D – Process Flowcharts - Create/Edit Views on page 84.

The process for editing existing Views is also very similar.

To create a custom device table view:

1 Click the New view button to the right of the View selector box.


2 The Create new custom view page is displayed:

Figure 24 – Create new custom view screen

3 Enter the Custom view name.

4 If the custom view is to be the Default view for users other than the current user, check the box for public

5 If the custom view is to be the Default view for the current user, check the box: current user

Note – The public and current user selection boxes are not mutually exclusive. Both, either or neither of the

boxes can be selected.

6 Click Next. The wizard displays the Set visible columns page.

Figure 25 – Hide/Show columns

7 Check Visible for all fields to be displayed in the Device Info page.


8 Click Next. The Set columns order page is displayed.

Figure 26 – Set column order page

9 To change the display order, check the Column name to be moved. Then click Up / Down or Top / Bottom to

change the column's position in the display. Repeat for other column names to be moved until you are satisfied with

their order of appearance from left to right in the table view.

10 Click Next. The Filter records page is displayed. For new filters, the message No Filters found is displayed.

Figure 27 – Filter records page

For new filters, the message No Filters found is displayed.

Note – Filters for views are optional. If you do not require filter(s) for your view, click Finish to create the filter, or

Next to set row sorting in your view.

11 To add a filter, click the Add Filter button.


The Set filter page is displayed.

Figure 28 – Set filter page

12 Select a Column name to use as a filter, for example, Model name. The wizard adds the Logic and Compare filter

condition rows as they apply to this column’s data type.

13 I appropriate to the data type, select And or Or as the Logic operator (note in our example a Logic setting does not

apply, so the selection is disabled)

14 Select the Compare filter operator, for example ‘equals’: =

15 The wizard adds a filter operand row, for example, Select model. Select the filter operand from the list (or enter the

filter operand in the appropriate text box).

16 Click Next. The wizard returns to the Filter records page and displays the new filter name.

Figure 29 – Filter records page

17 You can add as many filters as you need.

To add another filter, click Add filter. You will be returned to the Set filter page is displayed, as in step 11.

18 Repeat steps 11 to 16 for each new filter.

Note – To remove a filter, check the box for the filter record and click Delete.

19 When you are satisfied with the filters, click Next.


The wizard displays the Set rows order page.

Figure 30 – Set rows order screen

20 Select a Column name and then select the Sorting order. The possible sorting order values are: None, Ascending or Descending

21 Click Finish. A confirmation window opens asking: “Finish?”. Click OK to save the new view.

The new view will now be added to the View dropdown list on the List all Devices page.

6.3.5 Modify Existing View

To modify an existing custom device table view:

1 Click the Edit view button to the right of the View selector box in the List all Devices page.

2 The Edit custom view page is displayed:

Figure 31 – Set rows order screen

3 Make any changes to the Default view settings and click Next to proceed to the Set visible columns page.

4 From this point forward all of the steps, choices and settings are exactly the same as when a new custom view is

created. Refer to steps 6 to 21 in the previous section, 4.3.4 Create a Custom View.


6.4 Device Management Tools

Select a device from the device table by double clicking on it.

The Device Info page displays details about the device, its connection Status and the Account Info and the List menu options

in the left margin are enabled providing additional options relating to the selected device:

6.4.1 Device Info

The Device Info option displays the Device Info page.

Figure 32 – Device Info screen

The Device Info page displays general device parameters which can include: manufacturer, OUI, model, description, serial

number, hardware version, firmware version, up time, remote URL, etc.


6.4.2 Additional CPE Page components

In addition to the list of information relating to the device, there are three customisable controls that are also displayed.

6.4.2.1 Connection Status

The connection status indicator shows whether the selected

CPE is currently connected to the ACS or not.

If the warning and question mark icon appear with the words

Not responding to ACS, click the Recheck Status button to

recheck the online/offline status of the device.

This component is optional and may not appear on the CPE

details page of all RDM installations.

6.4.2.2 Account Info

Details of the current account user can be displayed.

Click the Edit user info button to open the Set user info dialog. Initially all

the text entry boxes will be blank. Enter details that you want to display into

any of the text entry boxes. Any details entered will be displayed together

with its respective label beneath the Account Info label on the Device Info

page.

Figure 34 – Account Info display

6.4.3 Device Control Buttons

The following control buttons are available for each device from the footer of the Device Info page:

Reboot button – Click to reboot the device.

Factory Reset button – Click to reset the device to manufacturer’s factory default and reboot.

Create Template button – Click to create a template for the device.

Delete button – Click to delete the device from the system

Reprovision CPE button – Click to reprovision the device

Start(Stop) Trace button – Toggle start/stop a trace, see 6.4.3.3 below.

Show Trace button – Click to display the trace details, see 6.4.3.3 below.

Ping button – Click to have the device ping the RDM.

Trace button – Click to display a traceroute between the device and the RDM, see 6.4.3.2 below.

Replace CPE button – Click to copy the parameters from the current CPE to a new CPE, see section 4.4.2.1 Replace CPE

for a full explanation.

Disable button – On LwM2M devices only.

Registration Update button – On LwM2M devices only.

Figure 33 – Connection Status display


Reset Errors button – On LwM2M devices only.

Figure 35 – RDM CPE Device Control Buttons (includes LwM2M buttons)

6.4.3.1 Ping

Click to send a ping from the RDM platform to the device.

A window appears showing the result of the ping, ping statistics and approximate round trip times in milli-seconds.

Important – Normally the ping functionality on NetComm devices is disabled.

In order to use this tool, you will first have to enable the ping functionality on the device.

6.4.3.2 Trace

Click the Trace button to start a trace route. The number of hops from the RDM to the CPE, together with time period, IP

address and state of the server for each hop, are displayed in a small popup window.

6.4.3.3 Start-Stop Trace / Show Trace

Traceroute is a computer network diagnostic tool for displaying the route (path) and measuring transit delays of packets

across an Internet Protocol (IP) network. A traceroute shows what path the device is using to connect to a server.

Click the Start Trace button to initiate a trace record. The record contains communication details between the RDM and CPE.

The button will toggle to Stop Trace while the trace is performed.

To terminate the trace, click Stop Trace.

To view the details of the recorded traces, click the Show Trace button. A window opens displaying the notes generated

during the trace, for example maximum number of hops, elapsed time, error messages, etc..

Figure 36 – Show Trace result

Select one, multiple, or all trace records to export to file, copy to clipboard, delete, etc.


6.4.3.4 Reboot / Factory Reset

Choose Reboot to restart the device. The effect is the same as locally turning off the power and turning it back on, but this

can be accomplished directly and as a group. No settings will be changed.

Choose Factory Reset to delete all settings and restore all settings to the factory default for the device. The device will then

restart using those factory default settings.

Important – We do not recommend using the Factory Reset function unless it is absolutely necessary.

Depending on its hardware configuration, after a Factory Reset the device may not be able to reconnect to the platform.

6.4.3.5 Reprovision CPE / Registration Update

Click Reprovision CPE to manually reapply CPE provisions files, etc.

As a precondition, this process requires settings changes to be added in the Advanced View with Add to provision

selected.

Click Reprovision CPE button and a confirmation box opens asking: ”Are you sure you want to Reprovision CPE?’, click OK.

The Reprovision task is added to the Update a CPE > Device Activity list.

For LwM2M devices click the Registration Update button to forcibly re-register the device on the platform.

6.4.3.6 Replace CPE

When an existing CPE is destroyed or malfunctions and you need to replace it, use the Replace CPE functionality to manage

the exchange of the physical device while maintaining its status in its group and views as well as copying all of its profile

settings.

To copy parameters from the non-operational CPE to its replacement CPE, click Replace CPE.

The first step is to search for an existing CPE to be replaced:

1 Enter the search keyword(s) in the box.

Figure 37 – Search existing CPE

To search for the exact keyword(s), check Search match only.

2 Click the Search button.


The CPEs matching the search criteria are displayed:

Figure 38 – CPE Search results

3 Click anywhere on the row containing the correct CPE.

4 Once the CPE containing the CPE Profile has been identified and selected, the Replace CPE window is displayed:

Figure 39 – Replace CPE screen – Select source and destination

5 Select the source and destination of the Replace CPE by clicking on the arrow if necessary.

6 Check the individual services to be copied from the available options. To select all services, check Service name.


Figure 40 – Replace CPE screen – Select services to copy

7 Click Replace CPE. A confirmation window opens.

8 Click OK to complete the operation.

To define a new CPE to be replaced:

1 Click the Create CPE button. The following window is displayed:

Figure 41 – Replace CPE - Select Manufacturer and Model name

2 Select the Manufacturer and Model name from the list.

3 Enter the Serial number in the box.

4 Click Save.

5 The Replace CPE window is displayed. Continue as in step 4 above.


6.4.3.7 Create Template

A Template is like a device’s ‘settings snap shot’ used to create profiles for that specific device type.

You can create only one Template per device type. If you make changes to the settings and then click Create Template, it will

overwrite the existing template for the device type.

The template is used to make new profiles. The CPE Profile is applied to the devices.

6.4.3.8 Delete / Disable

Choose Delete to permanently remove the device from the platform. You will be asked to confirm your choice.

Choose Disable (LwM2M only) to remove the device from connecting with the platform for a set length of time.

The Disable Timeout period is set in the Server tab of the Device Settings page

After clicking the Disable button the device will remain disconnected for the Disable Timeout period and then recommence

its connections with the RDM in its usual manner.


6.4.4 Device Management Menu

The device management menu options in the left margin are enabled providing additional options relating to the selected

device:

Device Info (the first page displayed when device selected, see 5.4.1 above)

Device Settings

Advanced View

Provision Manager

Software Manager

Device Monitoring

File Download

File Upload

Port Mapping

Device Diagnostics

Custom RPC

Device History

Device Activity

The exact content of the list can vary as it is configured by the administrator as part of the web interface customisation

process.

6.4.4.1 Device Settings

Select Device Settings to display device parameters and enable their configuration. The device parameters are organized by

tabbed pages:

These tabs are dynamic and are fully dependent on the functionality of each type of device. This means that the array of tabs

that will display is based on the device function, device configuration and communication protocol used by the device. For

example, some functions are only in the TR-069 and others only in LwM2M communications protocol.

The following controls are available in the bottom margin of the Device Settings page:

Edit button – enables configuration of device parameters

Get Current button – retrieves the current value of the device parameter


Figure 42 – Device Settings display

To edit parameters in a device:

1 Click the Edit button, the device’s parameters are now displayed in text entry boxes and are enabled for editing.

Figure 43 – Edit Device Settings

2 Edit the desired parameter values.

3 To have the parameter sampled periodically, check the PeriodicInformEnable box.


4 Select the control options. The following controls are available:

Request device to connect – sends a request to the device to connect and receive the updated parameters

Wait for the next device connection – updates the device parameters on the next connection

Add to provision – stores the device parameters and applies them on the next device provision (after reset to

factory defaults)

Send Update – sends the update to the device

Get Current – retrieves the current parameter values

Cancel – cancels the action

6.4.4.2 Advanced View

The Advanced View option displays the entire device parameter tree and enables parameter configuration.

The following controls are available on the Advanced View page:

Edit button – Enables configuration of device parameters.

Get Current button – Retrieves the current value of the device parameter.

Save Parameters button – Saves and downloads the parameters into a .csv file .

Figure 44 – Advanced (tree) View


To edit parameters in the tree:

1 Click the Edit button. The device parameters are enabled for editing.

Figure 45 – Edit Device parameters

2 Select the desired parameter group by clicking the corresponding tree branch in the left pane. Drill down the tree if necessary.

3 Edit the selected parameter values. To view the complete qualified object name of the parameter, point the mouse to

the parameter name in the table.

4 Select the control options. The following controls are available:

Request device to connect – Select to send a request to the device to connect and receive the updated

parameters.

Wait for the next device connection – Alternatively, select to update the device parameters on the next

connection.

Add to provision – Check to store the device parameters and apply them on the next device provision (after

reset to factory defaults)

Send Update button – Click to send the update to the device.

Get Current button – Click to retrieve the current parameter values.

Cancel button – Click to cancel the action.

Save Parameters button – Click to save and downloads the parameters into a csv file.


6.4.4.3 Provision Manager

The Provision Manager page displays provisioning parameters and enables parameter configuration.

The following controls are available:

Edit – enables configuration of device provisioning Parameters, RPCs, and Objects.

Figure 46 – Provision Manager screen


6.4.4.4 Device Monitoring

The Device Monitoring option displays the Device Monitoring page. The Device Monitoring page displays the monitored

parameters and enables adding a port for the selected parameter. The list of parameters monitored is configured by the

administrator as part of the web interface customisation process.

The following controls are available on the Device Monitoring page:

Start button – Click to begin monitoring the selected parameter.

Stop button – Click to stop monitoring the selected parameter.

Refresh button – Click to refresh the view.

Figure 47 – Device Monitoring screen

6.4.4.5 File Download

The File Download page enables downloading firmware image or vendor configuration files to the CPE device. The use of the

File Download page is set by management policy.

The ACS sends the CPE a link including a file name in a remote file server. The CPE retrieves the file from the file server. The

location of the file server is configured in Settings > File Management.

The following fields are available on the File Download page:

File type – Select the type of file: Firmware Image or Vendor Configuration File

Description – Enter a short, meaningful description.

Select file location – Select whether the file is in a list or is manually entered, the parameter text entry boxes will

change according to your selection.


Figure 48 – File download screen

The following controls are available on the File Download page:

Request device to connect – Select to send a request to the device to connect and receive the updated parameters.

Wait for the next device connection – Alternatively, select to update the device parameters on the next

connection.

Add to provision – Check to store the device parameters and apply them on the next device provision (after reset

to factory defaults).

Send Update button – Click to send the file update.


To update a file from a known list:

1 Select the File type from the list.

2 Enter a short, meaningful Description.

3 Specify whether the file name exists in the list (From list) or is entered manually (Manually).


4 If From list is chosen, the following page displays:

Figure 49 – File Download From List

5 Select the File name from the list.

6 Enter the Target location to store the file in.

7 Enter the Delay in seconds.

8 Check Reset session to restart the connection.

9 Click the Send Update button in the footer of the page. The file update request is sent.

To manually update a file:

1 If Manually is chosen, the following page displays:

Figure 50 – File Download - Manually

2 Enter a short, meaningful Description.

3 Enter the URL from which the file is downloaded.

4 Enter the Target location to store the file in.

5 Enter the Username.

6 Enter the Password.

7 Enter the File size in bytes.


8 Enter the Delay in seconds.

9 Check Reset session to restart the connection.

10 Click the Send Update button in the footer of the page. The file update request is sent.

6.4.4.6 File Upload

The File Upload option displays the File Upload page. The File Upload page enables uploading CPE vendor files to the file

server.

To upload a CPE vendor file, select the file from the list and click Add. The following page is displayed:

Figure 51 – File Upload page

The following fields are available:

File Type – Select the type of file: Vendor Configuration File or Vendor Log File

Select target type – Select the target destination of the file: Default upload URL or Manually enter URL.

The following controls are available at the footer of the page:

Request device to connect – Select to send a request to the device to connect and upload the file.

Wait for the next device connection – Alternatively, select to upload the file on the next connection.

Add to provision – Check to store the device parameters and apply them on the next device provision (after reset

to factory defaults).

Send Update button – Click to send the file update.


To upload a file:


1 Select the File type from the list.

2 Specify whether the target type is Default upload URL or Manually enter URL.

3 Enter the file Name.

4 If Default upload URL is chosen, the following page displays:

Figure 52 – Default upload URL selection

5 If Manually enter URL is chosen, the following page appears:

Figure 53 – URL Manual Entry page

6 Enter the target Destination URL, Username and Password.

7 In the footer of the page select whether to Request device to connect or Wait for the next device connection.

8 Click the Send Update button . The file is uploaded to the target destination according to the control option selected.

6.4.4.7 Port Mapping

The Port Mapping page displays port mapping parameters and enables opening and closing ports on a CPE.

The following controls are available on the Port Mapping page:

Request device to connect – Select to send a request to the device to connect and apply the port mapping.

Wait for the next device connection – Alternatively, select to apply the port mapping on the next connection of the

device.

Add Port button – Click to add a port mapping for the selected parameter.

Delete Port button – Click to delete the port mapping for the selected parameter.

Get Current button – Click to retrieve the current value of the device parameter.


Figure 54 – Port mapping page

To add a port mapping, click Add Port. The following page is displayed:

Figure 55 – Add port parameters


Description – Enter a short, meaningful text description.

Remote Host – Enter the remote host name.

External Port – Enter the external port number.

Protocol – Select the protocol used on the port: TCP, UDP or TCP/UDP

Computer IP Address – Enter the IP address of the computer the port belongs to.

Internal Port – Enter the internal port number.

Lease Duration – Set the port mapping's TTL (Time-To-Live) in seconds.


6.4.4.8 Device History

The Device History page displays recorded events for the device. The following items are on the page:

Activity type – Select the appropriate event type ( possible values depend on the device type). Examples are:

BOOTSTRAP, BOOT, PERIODIC, VALUE CHANGE, CONNECTION REQUEST, TRANSFER COMPLETE, DIAGNOSTICS

COMPLETE, UPDATE REQUEST, DeleteObject, Download, Reboot, SetParameterValues, etc.

Show all – Select to display all events in a table.

Show by date – Alternatively, select to display events that occurred on a specific date that you choose.

Figure 56 – Device History page

Click the Refresh button and the Device History results page will list the Activity type and the date it was Created:

Figure 57 – Device History results page

The following controls are available on the Device History results page:

Refresh button – Click to refresh the page

Delete button – Click to delete an event from the history

Save button – Click to save the event


6.4.4.9 Device Activity

The Device Activity option displays the Device Activity page. The Device Activity page displays selected tasks for the device

executed on specified dates.

The following fields are available on the Device Activity page:

Show all – Displays all tasks.

Show by date – Displays tasks that occurred during a specific date range.

Task type – Searches and filters the list by task type: All tasks, Pending tasks, Sent to CPE, Rejected tasks, Completed

tasks or Failed tasks

Task method – Searches and filters the list by the task method: All, Get parameter attributes list, Get parameter

names, Get parameter value list, Get RPC methods, Set parameter values

Delete all – Select Delete All and then click the Delete button to delete all tasks from the display

Delete selected – Alternatively, select Delete selected, then select the tasks you want to delete and then click

the Delete button to delete only the selected tasks from the display

The following controls are available on the Device Activity page:

Delete button – Click to delete tasks from the page according to the selected delete options, see above

Refresh button – Click to refresh the data displayed on the page.

Figure 58 – Device Activity page with summary display


6.4.4.10 Device Activity summary display

A summary of activity for the device appears directly below the Device Activity menu option.

If there is at least one task in the category, a shortcut link is provided. Click the link to display details of the task(s) in the

Device Activity page on the right. The types of tasks are:

# Pending tasks – Tasks waiting to be executed.

# Sent tasks – Tasks sent to the CPE.

# Completed tasks – Tasks successfully completed.

# Rejected tasks – Tasks rejected by the CPE.

# Failed tasks – Tasks accepted by the CPE but failed to be executed.

For example, clicking the 1 Failed tasks link displays the page below:

Figure 59 – Task Summary linked data displayed in Device Activity page

A task’s status is indicated by its colour in the list: Completed tasks are colour-coded green, Failed tasks are colour-coded pink, Rejected tasks are colour-coded lavender, etc.


7 Update Group

7.1 Overview of Group Update Functionality

The Update Group page enables updating the parameter settings or firmware version of a group of CPE devices.

The update can be sent to all CPEs of a specific manufacturer and model, or to a selected group, or to a list of CPEs imported

from an external source.

The update can be executed immediately, scheduled to be executed at a specific time, or executed on the CPE’s next

connection to the ACS (Inform).

The Update Group menu has the following options:

View

Import

New

7.2 View Update Groups

Click the View menu option to display a table of CPE Update Groups on the RDM:

Figure 60 – List of Update Groups


Manufacturer

Model name

Update status – the update status of the group profile. The possible values are:

All – all update groups are displayed (no filtering)

Completed – only completed update groups are displayed

Not active – only non-active groups are displayed


Scheduled – only scheduled update groups are displayed

Running – only running update groups are displayed

Reactivation – only active update groups are displayed

Error – only update groups that have generated an error(s) are displayed


Manufacturer – CPE manufacturer

Model – CPE model name

Name – CPE update group name

Created – CPE update group creation date and time

Creator – username who created the CPE update group

User Domain – the domain where the devices in the group are located

Activated – effective start date of the group

Activated method – the method used to activate the CPE update group

State – CPE update group state (Completed, Not active, etc.)

Entries are color-coded according to the current state of each update group.

The following actions are available in the table:

Sort – sorts the table by the selected field.

Click the selected field name in the update group table header row. The update group table is sorted by the selected

field in ascending order (▲). To sort in descending order (▼), click the selected field name again.

Export – Click the Export link and an .XML file containing all the current Update Group’s parameters will be sent to

your browser’s designated (or default) Download folder.

Depending on the type and state of the Update Group(s) selected, the following command buttons may be available:

Activate – Select one or more Not Active (white background) update group(s) and click the Activate button to start

its defined functionality.

Delete – Click to delete the selected update group. A dialog box opens asking you to confirm the deletion.

Stop – Click to deactivate the selected update group.

Pause – Click to temporarily stop the operation of the update group.

Refresh – Click to refresh the table of update groups (always available)

7.3 Create new Update Group

To create a new Update Group select New from the Update Group menu. The Update Group page will open with the

Manufacturer and Model name drop down selectors showing.

The Update Group creation process consists of three steps:


1.) Define the group’s membership,

2.) Schedule the updates, and

3.) Define the task or tasks to be performed in the update.

Refer to Appendix D – Process Flowcharts, Create/Edit Update Group on page 85 for a detailed flowchart of this process.

Figure 61 – Create new Update Group – Step 1 Define Group membership

1 Select a Manufacturer from the drop down list.

2 Select a Model name from the drop down populated with that manufacturer’s CPEs.

The Name and Send to fields now appear

3 In the Name field enter a unique, meaningful name for the new update group.

4 The Send to drop down list contains three fixed choices and any number of groups defined using the Create Group

button, see below.

All – Click this to include all active CPEs of the same model and manufacturer that are managed by the RDM.

A list of all CPEs that share the same model and manufacturer (including inactive ones) is displayed.

Individual – A list of all CPEs that share the same model and the manufacturer is displayed beneath the buttons

and No devices were selected appears to the right of the drop down selector.

Select each individual CPE that you want to include in the Update Group.

Import from file – The phrase No devices were selected appears to the right of the drop down selector and the

Select button is added to the two buttons beneath the drop down selector.

Click the Select button and use the file selector to Open the .csv file containing the Update

Group definition.

The static group of all CPEs defined in the file will be listed below the buttons (similar to All, above).

User Defined Group – These are actually subgroups of all CPEs that share the same model and the

manufacturer as selected above. The named groups in the drop down list relate only to this cohort of CPEs.

If no user defined groups appear in the drop-down list, or if you want to define an

entirely new one, click the Create Group button. Perform the following steps:


i Enter a unique Group Name and click Next.

ii Click Add a Filter and define at least one filter.

iii Click Next and the filter (and any other filters and sub-filters already defined) are listed with short

descriptions.

iv Click Add a Filter again if you want to add more filters or sub-filters, or click Finish to insert the new

group in the Send to field.

The CPEs in the defined group will be list below the buttons and the new Group will be added to the

Send to drop down list.

If you are not satisfied with the group, click the now activated Edit Group button and

change the filters of the group.

Check the list of CPEs to be included in the Update Group and if satisfied, click Next step >.

5 The Activate and Reactivation page is displayed:

Figure 62 – Create new Update Group – Step 2 Activation / Reactivation settings

Activation settings

a Select whether to activate the profile Immediately or Scheduled to a later date and time.

b If Scheduled to a later time, you can specify whether to limit the maximum number of devices to update and

the time interval during which to perform the update. Enter the Date and Time to start the update.


c To restrict the update to specific time intervals, enter the first and second interval start and end times in the

Period 1 and Period 2 boxes.

d To limit the number of devices to be updated during these intervals, enter the maximum number of CPEs to be

updated within Period 1 and Period 2 in the corresponding Amount boxes.

e Enter the Time interval in minutes in the corresponding box.

f To stop the group update after the update fails for a specific number of devices, enter the Threshold

percentage of devices at which to halt the group update.

g Check Online devices to activate online devices only.

Reactivation settings

a Repeats – To reactivate the devices periodically, select the time period from the drop down list: None, Daily,

Weekly, Monthly or Yearly

The parameter options change depending on the selection:

None – No repeats will be performed, only the Activate settings (see above) will apply.

When set to Daily, pick a number from the drop down list for the daily frequency at which the update

will repeat, e.g. pick 3 to repeat every third day.

When set to Weekly, check the Repeats On days during the week when the update will be

performed.

When set to Monthly, pick a number from the drop down list for the monthly frequency at which the

update will repeat, e.g. pick 3 to repeat every third month.

When set to Yearly, select a Starts on date and then each year the update will be governed by the

Ends setting, see below.

b Starts on Time – For all of the Repeats settings you must nominate a date when the update schedule will

commence.

c Ends –

Never – This will result in continuous operation of an activated Update Group.

After [ X ] occurrences – This will termination the operation of an Update Group after the defined

number of iterations.

ON – This will effectively deactivate the Update Group at the defined time.

d Summary – Displays a concise explanation of the effect of your settings. Confirm the logic of this statement

before clicking the Next step > button.

e Re-run only for CPEs that have failed to update – Depending on the tasks included in the Group Update,

you may or may not want to use system resources to update CPEs that have already been updated. For

example if the task is a ‘one off’ select this so that the task is not repeated unnecessarily.


6 Click the Next step > button.

The Tasks page is displayed.

7 To add a task to be executed on activation, select a task from the Add new task drop down list. The possible values

are: Set parameter value, Download file, Action, Policy, Upload file, Get parameter

Figure 63 – Create new Update Group – Step 2 Activation / Reactivation settings

Once selected, click the now enabled Add button and the parameters and fields required to define that type of task

will display.

The exact steps, settings, parameters and values required depend on the type of task and your particular objectives.

When you are satisfied with your task definition, click Next Step.

8 The new task will be added to the Tasks list:

Figure 64 – Create new Update Group – Step 3 Tasks list, Task Sequence

If more tasks are required in the update, select a task type from the Add new task drop down list and define it using the parameters and fields.

To fine tune the sequence in which the tasks are performed, select one or more task and use the Top, Up, Down,

Bottom buttons to

To stop the activation in the event any task fails, check Stop execution if one of the tasks failed.


9 To save the profile without activating it, click Save.

To save the profile and activate it, click Save Activate. A confirmation window opens. Click OK.

10 The update group is saved and added to the list in the Update Groups > View page. If not activated, the table row is

color-coded white.

7.4 View Update Group details

In the View Update Groups list, click anywhere in a row containing an Update Group to open a detailed view of that group’s

details, activation status and tasks to be performed:

Figure 65 – View individual Update Group details

The Update Group details page has four sections:

7.4.1 Update Group Details section

This small table displays key information about the group:

The Manufacturer’s name.

The Model name/number affected by the update group.

The current Name of the Update Group.

The method of distribution: All, Individual, Import from file or a custom defined group

The CPE Amount is the number of devices affected by the update group

7.4.2 Activation Details section

The following activation settings and current status are displayed:

Status – The following status can be indicated: Not active, Completed, Paused, Running, Errors, Scheduled,

Reactivation


Period 1 / 2 – The details of any Period definitions are summarised

Threshold – The percentage of active devices before the update fails is shown.

Online Devices – True will only update CPEs that are online. False means that both online and offline CPEs will be

updated, i.e. the device will either be requested to connect, or the RDM will wait for the next device connection.

Reactivation – The details of any reactivation schedule are displayed.

7.4.3 Task list section

The task list section lists all tasks to be performed by the update group and provides the following details for each task:

Task – The type of task: Set parameter value, Download file, Action (Reboot, Custom RPC…), Policy, Upload file, Get

parameter, Backup, Restore

Parameters – Shows the parameters set for the task

Value – Shows any values applied to the parameters.

Each individually defined task will have its own row.

7.4.4 Chart section

A chart showing the progress of the scheduled group update process is plotted.

The colour coded legend and a description of the activities appears to the right. Each coloured segment of the chart has a

number in it representing the number of CPEs affected by that activity.

Click the Show update group report link to open a report containing more detail of the activities illustrated in the chart.

Click the Cancel button to return to the View Update Groups list.

Click the Edit button to edit the Update group, see next section.

7.5 Edit an existing Update Group

To edit an update group:

1 Click any field in the row of the selected entry in the table. The update group details are displayed, see section 7.4

above.

2 Click the Edit button to edit the update group. As when you create a new update group, you begin

by defining the array of CPEs contained in the group.

3 You cannot change the Manufacturer or Model name but you can change the array of CPEs that comprise the group

using the selections (All, Individual, Import from file or a custom group) described previously in the Create new

Update Group section, see 7.3 above.

Refer to Appendix D – Process Flowcharts, Create/Edit Update Group on page 85 for a detailed flowchart of this

process. The three step process for creating or editing Update Groups is essentially the same and follows the

flowchart.

4 Click Next step > to edit the schedule that the update will follow. The Activate and Reactivation page, similar to that

previously described in the Create new Update Group section is displayed.


a Select whether to activate the profile Immediately or Scheduled to a later date and time.

b If Scheduled to a later time, you can specify whether to limit the maximum number of devices to update and

the time interval during which to perform the update. Enter the Date and Time to start the update.

c To restrict the update to specific time intervals, enter the first and second interval start and end times in the

Period 1 and Period 2 boxes.

d To limit the number of devices to be updated during these intervals, enter the maximum number of CPEs to be

updated within Period 1 and Period 2 in the corresponding Amount boxes.

e Enter the Time interval in minutes in the corresponding box.

f To stop the group update after the update fails for a specific number of devices, enter the Threshold

percentage of devices at which to halt the group update.

g Check Online devices to activate online devices only.

h To reactivate the devices periodically, select the time period from the Repeats list. The possible values are:

None, Daily, Weekly, Monthly or Yearly.

5 Click Next step > to edit the tasks that will be performed by the Update Group. The Tasks page is displayed. You can

edit existing tasks, delete existing tasks, add new tasks and reset the order in which tasks are performed.

6 The process of setting and ordering the tasks for Update Groups is explained in section 7.3 Create new Update Group,

see above.

7.6 Import an Existing Update Group

To import an update group:

1 Click the Import menu option to import an update group. The following page is displayed:

Figure 66 – Import Group Update file

2 Click Choose File and navigate to its folder and select the .xml file to import and click Open to include it on this page.

3 Click Save.

4 The Update Group page opens. You cannot change the Manufacturer or Model name but you can change the name as

well as the array of CPEs that comprise the group using the selections (All, Individual, Import from file or create a

custom group) described previously in the Create new Update Group section, see 7.3 above.


5 The other settings can be changed in the same manner as creating a new Update Group by clicking Next step > and

going to the tasks page(s).

6 Click Save and it will be added to the Update Group list.


8 Monitoring

8.1 CPE Monitoring Overview

The Monitoring page enables monitoring of CPEs.

The Monitoring menu has the following options:

View

Import

New

View Logs

8.2 View Monitoring Result

Click the View menu option to display a table of monitored CPEs:

Figure 67 – Monitoring display page


View

Manufacturer

Model name



Name – CPE update group name

Description – free text

State – CPE update state

Created – CPE create date and time

Updated – CPE update date and time

Date from – monitor activation date and time

Date to – monitor deactivation date and time

Entries are color-coded as shown in the bar below the table.

The following actions are available:

Export – downloads the monitor as an xml file

Sort – sorts the table by the selected field

Edit view – edits the selected view

New view – creates a custom view

For more information on creating and editing Views, refer to 6.3.4 Create a New Custom View and Appendix D –

Process Flowcharts - Create/Edit Views.

Activate – activates the selected

Stop – pauses monitoring the selected

Delete – deletes the selected

Refresh – refreshes the display

To sort the monitoring table by a field click the selected field name in the update group table header row. The monitoring

table is sorted by the selected field in ascending order (▲). To sort in descending order (▼), click the selected field name

again.

Note – A flowchart of the View creation process is located at: Appendix D – Process Flowcharts - Create/Edit Views on page 84 .

The process for editing existing Views is also very similar.


8.3 Import Monitoring Target File

To import a file containing CPEs to be monitored:

1 Click the Import menu option. The following page is displayed:

Figure 68 – Import Monitoring Target file

2 Enter the file name or click Choose File to select the file to import.

3 Click Open. The imported monitor is displayed.

8.4 New Monitoring Schedule

Click the New menu option to create a new file containing CPEs to be monitored. The following page is displayed:

Figure 69 – New Monitoring page


8.5 View Monitoring Logs

To view the logs from monitored devices, click the View Logs menu item. The following screen is displayed.

Figure 70 – View Monitoring Logs parameters page


9 Reports

9.1 RDM Reports Overview

This option enables the administrator to view, export, or print activity reports. The activities include CPE connections, profile

updates, pending and failed tasks, CPE updates, group updates, and system activities.

Click the Reports tab to display the following page with links to available reports:

Figure 71 – List of Reports

Click on any Report link to open the first page of its parameter selection pages.

9.1.1 Process flowchart

The report definition and print/export options are similar for all of the reports. Refer to the Reports flowchart in

Appendix D – Process Flowcharts at the end of this User Guide for a graphical description of the usual RDM reporting

process.

Note –Additional reports can be created by the carrier. Please contact NetComm Wireless for further details .


9.1.2 CPE distribution report

The CPE distribution report displays device types distributed among subscribers filtered by the following parameters:

Manufacturer

Date

Period

Figure 72 – CPE Distribution report parameters

To display the CPE distribution report:

1 Select the specific Manufacturer or All.

2 Select one of the following:

a Show all to display the report for all dates,

b Show by specific date and enter the date to display the report for a specific date, or

c Show by specific period and enter the starting and ending dates to display the report for a specific time

period.

3 Click Go. The Device Distribution report is displayed:

Figure 73 – CPE Distribution report screen display

To export the Device Distribution report:

Click Export to XLS – A dialog opens enabling you to open or save the table as an Excel spreadsheet.

To print the Device Distribution report:

Click Print – A print dialog opens, enabling you to print the Device Distribution report.


9.1.3 CPE registration report

Click the CPE registration report option to enable display of CPE registrations and connections filtered by the following

parameters:

Manufacturer

Model

From date

To date

Figure 74 – CPE Registration report parameters

To display the CPE Registration report:

1 Select the specific Manufacturer from the drop down list or All.

2 Select the specific Model from the drop down list or All.

3 Enter the report date range in From date and To date fields.

4 Click Go. The Registration report is displayed:

Figure 75 – CPE Registration report display

To export the Registration report:


To print the Registration report:

Click Print – A print dialog opens, enabling you to print the Registration report.


9.1.4 Online CPEs report

Click the Online CPEs option to display reports of CPEs that were online for a specific period of time. The report can be

filtered by the following parameters:

Manufacturer

Model name

Show online CPEs for a period of –

the value can be Today, Yesterday,

or a specific number of Days.

Figure 76 – Online CPEs report parameters

Select the Manufacturer, Model name, enter the time period and click Go. The Online CPEs table and graph are displayed.

Figure 77 – Online CPEs report display with graph

To export the displayed table of online CPEs:


To print the displayed table of online CPEs,

Click Print – A print dialog opens, enabling you to print the online CPEs report table.


9.1.5 CPEs that didn't connect to the ACS report

Click the CPEs that didn't connect to the ACS option to display reports of CPEs that did not connect to the ACS for a specific

time period. The report can be filtered by the following parameters:

Manufacturer

Model name

Show CPEs that didn't connect to the

ACS more than – time period in

Months, Weeks, or Days Figure 78 – CPE that didn’t connect to the ACS report parameters

When you have defined the report’s range, click Go. The CPE table and graph are displayed.

Figure 79 – CPE that didn’t connect to the ACS report display

To export the displayed table of CPEs not connected:


To print the displayed table of CPEs not connected:

Click Print – A print dialog opens, enabling you to print the CPEs not connected report table.


9.1.6 Events report

To create an Events report:

1 Select Update Group from the List of Reports menu. The following parameter settings are displayed:

Figure 80 – Parameters for the Events report 2 Select the specific Manufacturer from the drop down list or All.




6 Click Go. The CPE Group Update activity report is displayed:

Figure 81 – Parameters for the Events report

To export the displayed table of CPE group update activity:


To print the displayed CPE Group Update activity report:

Click Print – A print dialog opens enabling you to print the CPE Group Update activity report.


9.1.7 User Activity report

Click the Activity option to display activity log reports.

Activity reports differ depending on their activity type. The following types are available:

Profiles

Update a CPE

Update Group

System

The parameters required to generate the report vary

depending on the activity type selected.

Figure 82 – Select Activity Log type

9.1.7.1 Profiles

To display a profile activity report:

1 Select Profiles from the Activity log type list. The following parameter settings are displayed:

Figure 83 – User Activity report parameters for Profiles

2 Select the specific user or All users.

3 Select the Activity type. The possible values are: All, Create profile, Delete profile, Edit profile, Import profile,

Activate profile, Add firmware or Del firmware

4 Select the report date range in From date and To date.

5 Click Go.


The Profiles User Activity report is displayed:

Figure 84 – Profiles Activity report display page

To export the displayed table of user activity:


To print the profiles activity report:

Click Print – A print dialog opens, enabling you to print the profiles activity report.

9.1.7.2 Update a CPE

To display CPE update activity:

1 Select Update a CPE from the Activity log type list. The following parameter settings are displayed:

Figure 85 – User Activity report parameters for Update a CPE 6 Select the specific user or All users.

7 Select the Activity type: All, Reset to default, Reboot device, Delete device, Change parameters, Polling add, Polling

remove, Add firmware, Del firmware, Add object, Del object, Add file upload, Del file upload, Add diagnostic or

Delete diagnostic


9 To list results for a specific device, enter the Device serial number, otherwise, leave the field blank.

10 Click Go.


The Update a CPE User Activity report is displayed:

Figure 86 – User Activity report- Update a CPE display

To export the displayed table of CPE update activity report:


To print the CPE update activity report:

Click Print – A print dialog opens, enabling you to print the CPE update activity report.

9.1.7.3 Update Group

To create a CPE Group update report:

1 Select Update Group from the List of Reports menu. The following parameter settings are displayed:

Figure 87 – Parameters for the Update Group report 2 Select the specific Manufacturer from the drop down list or All.




6 Click Go.


The Group Update User Activity report is displayed:

Figure 88 – Parameters for the Update Group report

To export the displayed table of CPE group update activity:


To print the displayed CPE Group Update activity report:

Click Print – A print dialog opens enabling you to print the CPE Group Update activity report.

9.1.7.4 System

To display System activity:

1 Select System from the Activity log type list. The following parameter settings are displayed:

Figure 89 – User Activity report parameters for System 2 Select the specific user or All users.

3 Select the Activity type: All, User login, User logout, Configuring email, Configuring DB, Configuring alert, Create

user, Delete user or Edit user


5 Click Go.


The System activity report is displayed:

Figure 90 – User Activity report - System display

To export the displayed table of system activity:


To print the displayed table of system activity:

Click Print – A print dialog opens enabling you to print the system activity report.

9.1.8 Update Group report

Click the Update group report option to display update group activity log reports.

The following parameter settings are displayed:

Figure 91 – Update group report parameters

To display the Update group report:

1 Select the device’s manufacturer from the drop down list or All.

2 Select the specific Model or list All models.

3 Select All dates or select Date and then select a date from the calendar picker.

4 Click Go.


The Update group report is displayed:

Figure 92 – Update Group report display

Note that the results are colour coded by State per the button colours at the bottom.

Click on one of the buttons at the bottom to sort the results table by: Not Active, Completed, Running, Errors, Scheduled or

Reactivation

9.1.9 Firmwares report

Click the Firmwares option to display the following parameter settings:

Figure 93 – Firmwares report parameter settings

To display the CPE Firmwares report:

1 Select the device Manufacturer or All.

2 Select the specific Model or ignore to list All models.

3 Click Go.


The CPE Firmwares report is displayed:

Figure 94 – Firmwares report display

9.1.10 Inventory report

Click the Inventory report option to display the following parameter settings:

Figure 95 – Inventory report parameter settings

To display the Inventory report:

1 Select the View from the list.

2 Click Go.

The Inventory report is displayed:

Figure 96 – Inventory report page

The data displayed in the table can be changed using the standard NetComm RDM View functionality.


10 File Management

10.1 RDM File Management Overview

This option enables managing the location of firmware image and vendor configuration files for CPE models.

Click the File Management tab to display the following menu options:

File Management

Add

10.2 Manage Files

Click the File Management menu option to display a table of managed files:

Figure 97 – File Management page


Manufacturer

Model name

File type – the possible values are All, Firmware Image, Web Content, Vendor Configuration File and Deployment File


Manufacturer name

Model name

File type

Name

File size

File date


Add – adds a file to the managed files


Delete – deletes the selected file

Refresh – refreshes the display

10.3 Add Files

Click the Add menu option to add a file to the managed files:

Figure 98 – Add File page


Manufacturer

Model name

File type – the possible values are Firmware Image, Vendor Configuration File and Deployment file

Version – the version number or check Newest

Select file – the file name to add


Send Update – updates the managed files with the selected file

Delete – deletes the selected file from the managed files

To add a file to the managed files:

1 Select the File type.

2 Enter the name of the file or click Browse and select it.

3 Enter the Version or check Newest.

4 Click Send Update. The file is added to the managed files.


Appendix A – Process Flowcharts

Create/Edit Views


Create/Edit Update Group


Reports


Appendix B – Table of Figures Figure 1 – RDM landing page ....................................................................................................................................................................................................... 11 Figure 2 – NetComm Wireless Remote Device Manager login screen ......................................................................................................................................... 12 Figure 3 – Update a CPE > List page ............................................................................................................................................................................................. 12 Figure 4 – CPE Profile list view ..................................................................................................................................................................................................... 14 Figure 5 – Edit a Profile’s parameters .......................................................................................................................................................................................... 15 Figure 6 – Create new condition – Enter Name ........................................................................................................................................................................... 17 Figure 7 – Create new condition – Add button ............................................................................................................................................................................ 17 Figure 8 – Create new condition – Select condition type ............................................................................................................................................................. 18 Figure 9 – Create new condition – Select parameter ................................................................................................................................................................... 18 Figure 10 – Create new condition – Select parameter’s condition .............................................................................................................................................. 19 Figure 11 – Create new condition – Enter parameter’s value ...................................................................................................................................................... 19 Figure 12 – New condition added to list ...................................................................................................................................................................................... 19 Figure 13 – Create a new CPE profile ........................................................................................................................................................................................... 20 Figure 14 – Import CPE profile file ............................................................................................................................................................................................... 21 Figure 15 – CPE profile window ................................................................................................................................................................................................... 22 Figure 16 – Search for CPE devices .............................................................................................................................................................................................. 24 Figure 17 – Search for CPE devices – Select ‘Search by’ criteria .................................................................................................................................................. 25 Figure 18 – CPE devices Search Results ....................................................................................................................................................................................... 25 Figure 19 – List all devices screen ................................................................................................................................................................................................ 26 Figure 20 – Export status ............................................................................................................................................................................................................. 27 Figure 21 – Exports window ......................................................................................................................................................................................................... 27 Figure 22 – Trace CPE screen ....................................................................................................................................................................................................... 28 Figure 23 – Individual Device Information Screen ....................................................................................................................................................................... 29 Figure 24 – Create new custom view screen ............................................................................................................................................................................... 30 Figure 25 – Hide/Show columns .................................................................................................................................................................................................. 30 Figure 26 – Set column order page .............................................................................................................................................................................................. 31 Figure 27 – Filter records page .................................................................................................................................................................................................... 31 Figure 28 – Set filter page ............................................................................................................................................................................................................ 32 Figure 29 – Filter records page .................................................................................................................................................................................................... 32 Figure 30 – Set rows order screen ............................................................................................................................................................................................... 33 Figure 31 – Set rows order screen ............................................................................................................................................................................................... 33 Figure 32 – Device Info screen ..................................................................................................................................................................................................... 34 Figure 33 – Connection Status display ......................................................................................................................................................................................... 35 Figure 34 – Account Info display .................................................................................................................................................................................................. 35 Figure 35 – RDM CPE Device Control Buttons (includes LwM2M buttons) .................................................................................................................................. 36 Figure 36 – Show Trace result ...................................................................................................................................................................................................... 36 Figure 37 – Search existing CPE ................................................................................................................................................................................................... 37 Figure 38 – CPE Search results ..................................................................................................................................................................................................... 38 Figure 39 – Replace CPE screen – Select source and destination ................................................................................................................................................. 38 Figure 40 – Replace CPE screen – Select services to copy ............................................................................................................................................................ 39 Figure 41 – Replace CPE - Select Manufacturer and Model name ............................................................................................................................................... 39 Figure 42 – Device Settings display .............................................................................................................................................................................................. 42 Figure 43 – Edit Device Settings ................................................................................................................................................................................................... 42 Figure 43 – Advanced (tree) View ................................................................................................................................................................................................ 43 Figure 44 – Edit Device parameters ............................................................................................................................................................................................. 44 Figure 45 – Provision Manager screen ......................................................................................................................................................................................... 45 Figure 46 – Device Monitoring screen ......................................................................................................................................................................................... 46 Figure 47 – File download screen ................................................................................................................................................................................................ 47 Figure 48 – File Download From List ............................................................................................................................................................................................ 48 Figure 49 – File Download - Manually ......................................................................................................................................................................................... 48 Figure 50 – File Upload page ........................................................................................................................................................................................................ 49 Figure 51 – Default upload URL selection .................................................................................................................................................................................... 50 Figure 52 – URL Manual Entry page ............................................................................................................................................................................................. 50 Figure 53 – Port mapping page .................................................................................................................................................................................................... 51 Figure 54 – Add port parameters ................................................................................................................................................................................................. 51 Figure 55 – Device History page ................................................................................................................................................................................................... 52


Figure 56 – Device History results page ....................................................................................................................................................................................... 52 Figure 57 – Device Activity page with summary display .............................................................................................................................................................. 53 Figure 58 – Task Summary linked data displayed in Device Activity page .................................................................................................................................... 54 Figure 59 – List of Update Groups ............................................................................................................................................................................................... 55 Figure 60 – Create new Update Group – Step 1 Define Group membership ............................................................................................................................... 57 Figure 61 – Create new Update Group – Step 2 Activation / Reactivation settings ..................................................................................................................... 58 Figure 62 – Create new Update Group – Step 2 Activation / Reactivation settings ..................................................................................................................... 60 Figure 63 – Create new Update Group – Step 3 Tasks list, Task Sequence .................................................................................................................................. 60 Figure 64 – View individual Update Group details ....................................................................................................................................................................... 61 Figure 65 – Import Group Update file .......................................................................................................................................................................................... 63 Figure 66 – Monitoring display page ............................................................................................................................................................................................ 65 Figure 67 – Import Monitoring Target file ................................................................................................................................................................................... 67 Figure 68 – New Monitoring page ............................................................................................................................................................................................... 67 Figure 69 – View Monitoring Logs parameters page ................................................................................................................................................................... 68 Figure 70 – List of Reports ........................................................................................................................................................................................................... 69 Figure 71 – CPE Distribution report parameters .......................................................................................................................................................................... 70 Figure 72 – CPE Distribution report screen display ...................................................................................................................................................................... 70 Figure 73 – CPE Registration report parameters .......................................................................................................................................................................... 71 Figure 74 – CPE Registration report display ................................................................................................................................................................................. 71 Figure 75 – Online CPEs report parameters ................................................................................................................................................................................. 72 Figure 76 – Online CPEs report display with graph ...................................................................................................................................................................... 72 Figure 77 – CPE that didn’t connect to the ACS report parameters ............................................................................................................................................. 73 Figure 78 – CPE that didn’t connect to the ACS report display .................................................................................................................................................... 73 Figure 79 – Parameters for the Events report .............................................................................................................................................................................. 74 Figure 80 – Parameters for the Events report .............................................................................................................................................................................. 74 Figure 81 – Select Activity Log type ............................................................................................................................................................................................. 75 Figure 82 – User Activity report parameters for Profiles ............................................................................................................................................................. 75 Figure 83 – Profiles Activity report display page .......................................................................................................................................................................... 76 Figure 84 – User Activity report parameters for Update a CPE .................................................................................................................................................... 76 Figure 85 – User Activity report- Update a CPE display ............................................................................................................................................................... 77 Figure 86 – Parameters for the Update Group report ................................................................................................................................................................. 77 Figure 87 – Parameters for the Update Group report ................................................................................................................................................................. 78 Figure 88 – User Activity report parameters for System .............................................................................................................................................................. 78 Figure 89 – User Activity report - System display......................................................................................................................................................................... 79 Figure 90 – Update group report parameters .............................................................................................................................................................................. 79 Figure 91 – Update Group report display .................................................................................................................................................................................... 80 Figure 92 – Firmwares report parameter settings ....................................................................................................................................................................... 80 Figure 93 – Firmwares report display .......................................................................................................................................................................................... 81 Figure 94 – Inventory report parameter settings ......................................................................................................................................................................... 81 Figure 95 – Inventory report page ............................................................................................................................................................................................... 81 Figure 96 – File Management page .............................................................................................................................................................................................. 82 Figure 97 – Add File page ............................................................................................................................................................................................................. 83

netcomm wireless remote device manager user guide...the following acronyms are used in this user...

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