REDUCE CUSTOMER CARE COSTS

Reduce customer care costs by accurately pinpointing the conversations that matter to your brand.

NETBASE PRODUCT SHEET

BEST OF BREED ANALYTICS AND ENGAGEMENT PLATFORMS INTEGRATE TO ALLOW BRANDS AN UNPRECEDENTED WAY TO FIND CONSUMER STORIES & JOIN THE CONVERSATION.

COMMON USE CASES

Improve Customer Care: Locate conversations across the entire social web, not just owned channels, and segment them by operational issue, location, or influence level to deliver timely responses that will improve customer satisfaction. Additionally, measure the effectiveness of agents on brand sentiment after engagement.

Recognize Crises Situations Faster: Manage brand reputation by imme-diately identifying spikes in negative conversation with advanced analyt-ics and be alerted when there is a high priority case to engage with.

Amplify Brand Advocates: Pinpoint conversations of influencers or brand advocates positively raving about experiences with your products and services, then amplify their message to strengthen brand reputation.

Drive Opportunities Down the Purchase Funnel: Surface opportunities throughout the sales cycle and engage your prospects with targeted offers to convert opportunities into sales for your company.

Boost Customer Loyalty: Segment audiences based on their interaction with your brand and understand their wants, loves, and needs outside of your brand to create personalized experiences and boost brand loyalty.

EXPAND YOUR REACH

Identify, engage, and amplify conversations outside of your owned social channels.

IMPROVE RESPONSE TIMES

Manage risk with improved response time during crisis situations and improve customer satisfaction with improved response and resolution times.

NETBASE + HOOTSUITE

@NetBase NetBaseInc NetBase Solution, Inc

INCREASE CROSS-FUNCTIONAL PRODUCTIVITY

Leverage tagging and routing capabilities to ensure customer care and community managers work off the highest priority streams.

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• Natural Language Processing• Business Metrics• Demographics

• Engagement & Publishing• Routing & Workflow

• Social Web• Internal Systems• 3rd Party Applications

CONTENT NETBASE PLATFORM

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ABOUT NETBASE

NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, and product innovation.

@NetBase NetBaseInc NetBase Solution, Inc

P: 650.810.2100E: info@netbase.com

NETBASE3960 Freedom Circle, Suite 201Santa Clara, CA 95054

CRM

DIGITAL CHANNELS

CUSTOMERCARE

SOCIALMEDIA

SURVEY SYSTEMS

COMPANY

Marketing

Sales

Operations

Care

ProductDevelopment

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NATURAL LANGUAGE PROCESSING

VISUALIZATIONAUDIENCE

INSIGHT DASHBOARD

REAL TIME HISTORYALERTS Leverage NetBase patented NLP and analytics to segment conversations by operations issue, location, or author influence.

NETBASE AGGREGATES AND DELIVERS INSIGHTS ON ALL SOURCES OF DATA

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Curate highly filtered streams of off-channel conversation to expand your channel coverage and engagement.

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Prioritize conversations and engage directly with customers to deliver timely responses that improve customer satisfaction.

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NETBASECRM

DIGITAL CHANNELS

CUSTOMERCARE

SOCIALMEDIA

SURVEY SYSTEMS