Curriculum Vitae

Name :- Neil Kenneth CameronAddress :- 160 Normanton Road, Oakridge, Basingstoke, Hampshire, RG21 5QJMobile :- 07502 754009

Education – GCSE Grades

Maths - C English – C, C Science – C, C Art – B German – C

Personal Statement – I am a highly motivated individual who possesses excellent sales and customer service skills, is quick to learn and who places a great emphasis on personal integrity in all aspects of my life and who also possesses an ambitious streak.

Employment History – July 2014 – Present Day

Employer – Roxspur Measurement & Control (formally Platon Instrumentation)Job Title – Inside Sales Engineer (Flow &Pressure)Core Responsibilities –

Technical advice for a range of flow, pressure & temperature sensors with a specialisation in flow & pressure products & managing the Export desk 2 days per week.

Internal support to 6 X External Service Engineers Reading & interpreting customer engineering drawings & pipeline/plant schematics &

selecting suitable products accordingly. Growing existing business through thorough & pro-active relationship management. Pro-actively following up quotations with a view to closing business. New business development/development by researching & cold calling new prospects. Upselling/X-selling the companies full product range. Full internal support for 4 X Area Sales Engineers including producing quotes, technical

assistance & market research/advice. CRM maintenance & development. I currently sit on a number of company steering committees to aid overall business growth &

employee satisfaction/engagement. Full support for 3 X External Sales Engineers providing market intelligence, technical support

as well as the creation and follow up these quotations where applicable

Employment History – June 2013 – June 2014

Employer – MarXtar LtdJob Title – Inside SalesCore Responsibilities –

Identifying new sales opportunities from multiple IT verticals (UK & USA). Cold calling to make initial contact and proactively nurturing relationships with a view to

booking appointments for the field sales team. Qualifying inbound leads and nurturing the opportunity through to sale.

Account management of existing accounts to maximise upsell opportunities and I am also responsible for the successful renewal of these accounts.

Managing a live pipeline of opportunities to maximise new business potential. Complete control of marketing campaigns from implementation through to successful

conclusion.

Employment History - May 2011 to June 2013

Employer – Great Guns Marketing LtdJob Title – Senior TelemarketerCore Responsibilities –

Generating a set number of decision maker appointments for the external sales team to attend.

Identifying new business opportunities. Identifying & building relationships with key decision makers. Making 100+ outbound cold calls a day to generate these leads. Working to and exceeding demanding targets on a daily basis.

Employment History – October 2009 to December 2010.

Employer – ITT Industries Ltd, BasingstokeJob Title – Technical ClerkCore Responsibilities –

Preparing military specification electronic and electro mechanical equipment to allow the units to be repaired by the shop floor.

Individual inspection of the equipment to locate any damage prior to processing and booking broken parts back into the ERP system for fix/disposal.

Processing high volume, highly sensitive information with 100% accuracy to allow these units to be repaired.

I was security cleared to MOD Security Clearance – Level 1 Continuous communications with other departments (warehouse, despatch, engineering) to

ensure production flow was never interrupted.

February 2007 to October 2009

Employer – Scottish and Southern Energy, BasingstokeJob Title – Deputy Team ManagerCore Responsibilities –

Answering a very high volume of telephone calls and delivering an exceptional customer service experience for all our internal and external customers 100% of the time.

I was the focal point for the team on the more technical queries that presented themselves and was responsible for escalation of any issues where required.

I regularly took full ownership of the more complex and demanding customer issues, thus freeing up the team. This required me to deal objectively with sometimes sensitive customer issues.

November 2003 to February 2007

Employer – FI Information Ltd., BasingstokeJob Title – Engineering Sourcing Team LeaderCore Responsibilities –

Successfully generate a stream of engineering sales/projects through a high volume of pro-active cold calling to new buyers/engineers and building strong relationships with existing ones to hit weekly sales targets.

Motivate, train coach and lead a team of 6 fellow researchers to get the optimum performance out of the team as a whole.

Formulate and implement new sales strategies that drove the team forward and increased profitability for the company.

Monitor activity and performance of the team giving feedback and praise and undertaking regular performance reviews.

October 1999 – November 2003

Employer – EC Harris, BasingstokeJob Title – Help Desk SupervisorCore Responsibilities –

Receiving a very large volume of inbound telephone calls from Safeway Supermarket stores nationwide whilst providing an exceptional service experience and logging faults on a wide range of plant and machinery.

Accurate allocation of these faults to the correct technical/service engineers. Supervising, coaching and motivating a team of 12 call centre advisors, ensuring all SLA

targets were exceeded. Improvising new methods of achieving maximum efficiency of my team on a daily basis. Handling the more complex and time consuming queries, thus freeing up the team and

allowing them maximum time on the phones.

February 1993 – October 1999

Employer – Platon Instrumentation, BasingstokeJob Title – Sales EngineerCore Responsibilities –

Meeting and exceeding sales targets through cold calling and relationship building with existing customers.

Produce technical sales quotations based on customers engineering drawings and technical specifications.

Effectively maintain the in house contact management system to make the best of any opportunity to up-sell our product.

Key skills/strengths

I possess very strong customer service, problem solving and analytical skills and I am an excellent communicator both over the telephone and face to face.

I believe passionately in delivering an exceptional customer service experience, all of the time.

I possess strong motivational skills and strongly believe in the power and benefits of team work.

I have a working knowledge of most computer programmes required in the work place including Excel, Word, E-mail and internet packages.