MNG 410: Advanced Communication

Negotiation simulation

Supervised by: Mrs N.MOTII

Prepared by :

Mounia LayidOmar FatehIlias Alouani

Overview:It is a negotiation between a sales Manager of Datalink an IT company with the VP of Ain Soultane, they are negotiating the price, time of delivery and the guaranties and warranties.

Simulation

Ilias: Good morning. Omar: Good morning, are you Ilias from Datalink companyIlias: yes, I am Ilias Alouani the sales manager of Datalink Company specialized in IT solution for companies, we develop plateforms softwares and we also provide consultancy servicesOmar: I am the VP of Ain Soultane this is my assistant Mounia. We have done look at your company profile concerning our project to introduce a new system to manage our inventories and we think your profile fit in our requirement but we need to negotiate those three elements the price, time of accomplishment and guaranties and warranties. Lets start with the price.Ilias: For this type of project it will cost you 4.5 millions Dirhams Mounia: Don’t you think it is too much??? Datasoft Maroc is offering this service with less than that.Ilias: We are the leader in the Moroccan market, and in addition we had created this system to Danone and Sidi Ali and it boost their operations and increase their profit.Mounia: You seem to be very tough , could you decrease the price you know we are not as big as Sidi Ali or Danone Ilias: since it is our first time to do business together we will give you 2 percent discount, meaning that you will save 90000 Dirhams.Omar: That’s a good deal concerning time how much this project will take to accomplish?Ilias: It will take around 7 monthsOmar: is it possible to make this project in less period?Ilias: The fastest we can make it is 5 months, but it will add up some extra costs. If you are ready to pay those extra costs, it is not a big deal.Omar: More money?? We can not let’s set it to 7 months, okay. What about your guaranties and warranties?Ilias: We will insure that you will have your project done successfully with a high quality standards, and for the warranties our company take the responsibility of any defect of problem that may occur within one year Omar: 1 year it is not enough could you prolong to two years if it is possible?Ilias: we can not it is unprofitable for us because the price of maintenance is very high.Omar: Let’s recapitulate, The project price is 4.5 Million Dirhams with 2 % discount. It will be delivered in 7 months with 1 year warranty, let sign the contract Ilias: It is a pleasure to do business with you.