negap conference 2012: new graduate admissions counselor: roadblocks, expectations, and steps for...
DESCRIPTION
Throughout this session, we hope to provide a helpful guide for new graduate admissions counselors who may be unfamiliar with the technology, clientele and infrastructure of the graduate admissions office. Drawing upon personal experiences and specific examples, we will elaborate on the three primary methods for ensuring success and rapport with clients and co-workers in the admissions field. This session will focus on creating habits for effective time management, fostering committed and personalized relationships, and maximizing technology usage on a day to day basis. Presented by Sarah DiFrances and Yuliya Borowski from Lesley University in Boston, MA.TRANSCRIPT
New Graduate Admissions Counselor
Roadblocks, Expectations, and Steps for Success
Sarah DiFrances & Yuliya Borowski
Introductions
Artistic representation of your work day … think outside the box!
Steps for Success
Overcoming being New
Effective time management
Committed and personalized relationships
Optimal technology usage
Overcoming Being New
“Wait, how many programs do we offer – low residency, on-campus, online, cohort?”
“I guess it’s ok to put prospects on hold when I don’t know the answer.”
“Is this really about the students or the numbers? I didn’t think this was a commission based job.”
“Will this student cause me to loose my job? Did I say something wrong?”
“I can help out with everything – choose me!”
Time Management
Utilizing student-workers
Set reminders
Consolidated “to do” list
Planning your day from the beginning (phone, email, meetings)
Collaborate with colleagues on projects
Set realistic expectations
Develop a personal organization system
ASK FOR HEP!
Sarah’s Inbox
Let’s take a break!
http://www.youtube.com/watch?v=1LVptO7o4L8
Committed and Personalized Relationships
Take time to actively listen – you are a “COUNSELOR” after all.
It’s the little things that count!
Offer help – we are all in a bind at some point.
Don’t take it personally.
Be personal – add a “P.S.!”
Dale Carnegie SIX WAYS TO MAKE PEOPLE LIKE YOU
Be genuinely interested in other people
Smile
Remember that a person’s name is to that person the sweetest and most important sound in any language
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person’s interests
Make the other person feel important—and do it sincerely
How to Win Friends and Influence People
Technology
Customer Relationship Management Systems
International calling and Skype
Teleconferences
Webinars
Institution website
Institution online application
Reports
Questions?
Thank You!