Neeraj Jain Business AnalystEmail: neerajjjain05@gmail.com Cell: 1.508.502.0471

Profile Overview

Neeraj has 7 years of total professional experience and is currently working as a Business Analyst / Consultant with Enterprise Application Services (EAS) practice in Cognizant Business Consulting (CBC). He has worked in various client facing roles in areas of Business Analysis, Consulting and Implementation of IT solutions for several Banking, Financial Services and Insurance clients worldwide.

He has experience in collaborating closely with various project stakeholders and SMEs for Business & Functional Requirement Gathering & Analysis, Business Process Analysis, Business Rules Analysis, Gap Analysis, creation of Functional Design Documents, Use Cases and Functional Test Case documents.

Neeraj has also worked on BPM engagements highlighting the efficiency that is realized on implementation of Pega-PRPC Case Management BPM solution. He gained hands on experience on a functional prototyping tool called iRise. He has experience in working in waterfall as well as Agile methodology projects.

Skill sets Business Process Analysis and Modelling Business Requirements Gathering and Analysis Business Requirement Documentation, Functional Specification documentation & Use Case scripting Business Consulting Agile Scrum Methodology and SDLC Business Development and Pre-Sales

Domain Experience Financial Crime Management Commercial Banking Know Your Customer (CB KYC) Anti-Money Laundering (AML) Property and casualty Insurance

Product Experience Pega PRPC v6.3 iRise

Business Development, Pre-sales and Consulting experience Response creation for RFPs and RFIs Building collaterals for the sales team Thought leadership:

1. White paper on BPM on the cloud2. White paper on Social Media Analytics3. White paper on Wearable Technologies

Creating frameworks and accelerators for business development activities1. Digital Marketing Assessment Framework

Awards and Certification ‘Advisor’ award for his whitepaper “BPM on the Cloud” ‘GEM’ award for displaying exceptional Business Analysis and Consulting skills. ‘Deal Desk’ award for being a part of RFP winning team. Certified Methodology Black Belt (CMBB) in Pega. Certified Business Architect (CBA) in Pega.

Education International Student at Ingolstadt School of Management, Germany (Jan 2010 – March 2010) MBA from Loyola Institute of Business Administration, Chennai (2009-11) B.E (Computer Science) from Walchand College of Engineering, Sangli (2003-07)

Technical Skills

Area Skills

ConsultingRequirement Analysis, Use Case Modelling, Process Mapping & Gap Analysis, Functional Specification, Consulting assets creation

Delivery Client relationship management, People Management and Agile MethodologyTools Pega RULES Process Commander (PRPC), iRise, MS Office, MS Visio and Lotus Notes

Experience Summary

Client Leading Commercial Bank in US (April 2014 - till date)

Primary Role Lead BA (US Onsite)

Project Description

KYC Due Diligence: Client is a leader in commercial banking financial services, working in collaboration across the globe to deliver the best solutions and advice to meet their client’s needs, anywhere in the world.

Commercial Banking Client On-Boarding (COB) is a global team with locations in major locations such as New York, Houston, Chicago, London, and Mumbai. The team functions in close partnership with Global Financial Crime Regulation Unit, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding to the client’s infrastructure. COB plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships. The AML/KYC Renewals Due Diligence program performs periodic reviews of KYC information for renewals of client information. It includes remediation efforts and projects to clean up data and documentation and coordinate with other areas as needed (COB, Compliance, Sales, and Client Service), particularly for high risk clients.

Tools Used Pega PRPC v6.3 Lotus Notes

Roles &Responsibilities

Lead Onsite Business Analyst for the KYC Due Diligence Program. Facilitate requirement elicitation sessions and workshops with business users to gather

requirements pertaining to KYC Due Diligence forms to meet legal and regulatory requirements and ensure completeness of application.

As a subject matter expert, review and resolve KYC questions, issues and challenges from both internal and external parties.

Engage functional partners (Compliance, Risk, Legal, and Business) to assist with specific KYC reviews, establish best practices and adopt changes as appropriate.

Analyze requirements and prepare requirement specification documents, functional specification documents and support documents for development & testing team.

Analyze and create Use Cases, User Stories, Use Case Diagrams, Data Model, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like Visio.

Complete remediation efforts and projects to clean up data and documentation and coordinate with other areas as needed (COB, Compliance, Sales, Client Service).

Liaison with the development team during the development stage and provide testing support to meet the client’s requirements.

Review QA test cases and perform functional testing. Co-ordinate for UAT and facilitate the release & implementation processes.

Client Leading P&C Insurance Provider in US (July 2013 – April 2014)

Primary Role Agile BA (US Onsite)

Project Description

B2C Web Strategic Transformation: A leading European Insurance Provider acquired a US based Automobile and Property Insurance group and decided to rebrand and reengineer the Quote, Claims and Agency Portals functionalities to get aligned with the Parent entity.

To execute this corporate vision and to expand the existing customer base, the client commissioned the project to bring the Quote and Claims functionalizes in-house in Sliver 1. The client is expected to extend the scope of this project to other states in the U.S. where the company is growing inorganically by means of further acquisitions. To achieve this strategic transformation, iRise tool was used to create simulations for stakeholders giving them a comprehensive view of the future state program. iRise also helped in downsizing requirement errors and create a better software design.

Tools Used iRiseRoles &Responsibilities

Agile Business Analyst Responsible for handling all client interactions (internal and external). Facilitate requirement elicitation sessions with business users to gather business

requirements. Facilitate sprint planning, daily scrum meetings and sprint reviews. Draft user stories to reflect business scenarios. Create functional prototype pages using iRise to demonstrate the future state of the

application. Review QA test cases and perform functional testing. Co-ordinate for UAT and facilitate the release & implementation processes.

Client Lead Banking Group in UK (Feb 2012 to June 2013)

Primary Role Lead BA and Offshore Functional POC

Project DescriptionCustomer Sanctions Screening Process using Pega-PRPC case management solution: To comply with the anti-trust regulations and to extend its customer sanctions program to the divested group, the client commissioned the project to implement Customer Sanctions Compliance for screening/filtering of customers, countries and politically exposed people as a part of KYC/AML framework within the Bank.

Previously Customer sanctions screening was performed manually which led to decreased operational productivity and erroneous decisions in absence of standard validations. Pega PRPC was deployed to facilitate, erstwhile manual, investigative process. Major highlights of our Solutions included: Automated decision making based on user input thus eliminating “false positives” upfront, Intelligent routing of cases based on operator skills and appropriate user groups, SLA driven automated communication and periodic follow up with relationship managers / end customers and Multiple reports to identify bottlenecks and optimize processes.

Tools Used Pega PRPC Case Management framework v6.2 and Pega DCO

Roles &Responsibilities

Lead Business Analyst Facilitate the sessions with Business users for understanding and mapping the Sanction

Screening process. Facilitate the AML Risk Assessment process. Execute AML/KYC due diligence reviews as

prescribed by Firm standards and GIM policies/procedures. Conduct DCO (Direct Capture of Objectives) enablement exercise for customer Business

Analysts to facilitate the process of Requirement Gathering. Handholding customer BAs in creating the Application Profile as well as the Application

Document. Conduct show-tell sessions with client to give the client a better understanding of the

application in development at each milestone. Create Business process models & repositories, functional requirement document and

use cases. Support development team during development stage to meet the requirements. Review QA test cases and perform functional testing. Co-ordinate for UAT and facilitate the release & implementation processes.

Client Lead Banking Group (July 2011 – Jan 2012)

Primary Role Lead BA and Offshore Functional POCProject Description

Automation of Customer Data Quality (CDQ) process using Pega PRPC tool: A Quality Assurance process where a set of customer sanctions cases which were redundant duplicated or do not require being investigated have to be deleted from the Pega database.Identifying these types of cases & then taking the desired action were the main functional requirements. Automation of this CDQ process, erstwhile manual, was done using Pega PRPC v6.2 leading to Process optimization and enhanced operational productivity.

Tools Used Pega PRPC Case Management Solution v6.2

Roles &Responsibilities

Lead Business Analyst Responsible for Requirement Gathering & Analysis, Gap Analysis, AS-IS:TO-BE process

design, Process improvement and optimization. Preparation of Functional specification document. Show and tell session with customer as a part of play back session of scenarios. Business requirement clarification for technical audience & knowledge transfer. Review QA test cases and perform functional testing.

Client Cognizant Technology Solutions(May 2011-June 2011)

Primary Role Lead Business Process ConsultantProject Description

Global Mobility Project- Client (Internal) wanted to build a solution to redefine, standardize and implement a whole new catalogue of E2E processes pertaining to the travel related area across multiple business locations. Employees face various issues while undergoing the whole travelling process. So after understanding the current processes and keeping the consideration of what customer wants (VoC survey), the To-BE processes were designed. The idea was to come up with a solution which should be more of an automation involving as little manual intervention as possible, removing the pain points, web based, quick, efficient and robust.

Roles &Responsibilities

Consultant for AS-IS process study, gap analysis and design of TO-BE processes. Planning and collecting business requirements and managing client expectations.

Lead consultant for the design of a whole new catalogue of services for the ‘Post Trip travel’ process which was non-existent.

Business development activities, including presentations for understanding the business requirement and analyzing it in more detail.

Client Leading Matrimonial Company in India (March 2010-Dec 2010)

Primary Role Lead ConsultantProject DescriptionMonetization Options and Conversion Opportunities – Project dealt with discussion of

different Monetizing Options with the product and marketing team which will generate Revenue for the organization. The most important and first step was identifying the right kind of opportunities, in order to capture those voids in this business space which are yet to be capitalized. Tapping these right opportunities and convert those into a revenue generation and market penetration was the 2nd part of the project.

Roles &Responsibilities

Role of Lead Consultant in identifying the opportunities through primary and secondary market research.

Prepare process maps and approach analysis. Prepare Cost-benefit analysis to decide the most optimal approach. Going Social and Mobile was part of the recommended solution so worked with

development team to prepare the Proof Of Concepts. Requirement gathering and perform the requirement analysis. Hand-holding of technical team in understanding the requirements for the development

of mobile platform. Successful Go-Live implementation

Client Leading Telecommunication corporation in US (Sept 2007-May2009)

Primary Role Software EngineerProject Description ISAAC - IP Service Assurance and Analysis of Connections (ISAAC) is an integrated platform

that will provide data to the IVR, Online Self Service and Local field operations technicians. It integrates AT&T’s key operations and business support systems

Roles &Responsibilities

Role of Software Engineer for development, design and delivery of Software Application. Responsible for Testing & Delivery of complete release of an assignment. Handle interaction between Client & Offshore team (12 members). Role of Knowledge Manager for handling Knowledge Management Activities within the

Project Team. Role of Configuration Controller to perform Configuration Management Activities.

Client BE Final Year Project

Primary Role Software EngineerProject Description This project is under the field of e-Commerce which is aimed at developing a web-based

portal that gives way for advertising and marketing the products of vendors and allowing bidding for those products.

No matter what your budget, you can display your ads on our portal and our advertising network. Pay only if people click your ads.

Vendor can create ads and choose keywords, which are words or phrases related to their business. Their ads appear on our Portal. When users search on our portal using one of vendor’s keywords, their ad may appear next to the search results. Now vendors are

advertising to an audience that's already interested in them. Vendors can edit their ads and adjust your budget until they get the results they want. They can also display a variety of ad formats and even target their ads to specific languages and geographic locations. In this fashion vendors attract customers. User can simply click vendor’s ad to make a purchase or learn more about them. In addition to this, this portal is Online Marketplace, enabling trade on a local, national and international basis. With a diverse community of individuals and small businesses, our portal offers an online platform where millions of items can be traded each day.

Roles &Responsibilities

Role of Software Engineer for development, design and delivery of Software Application. Responsible for Testing & Delivery of complete release of an assignment.