nec topaz quick programming[2]

INDEX

Page NO

Topics Covered

1 Basic Programming

2 System Timers, System Numbering, Service code change, Vitual Extension, DSS console, Slt flash timing

3 External Music on hold, Caller ID 4 Numbering 5 Department groups (Hunt group)

6 Toll restriction class preparation, Assigning Toll restriction class to extension

7 Outgoing Disable & Enable, Line groups for outgoing lines, 8 Ringing type of trunk lines

9 Normal ringing or simultaneous ringing, Prog to form Department Group( Hunt group)

10 Ringing on Hunt group with example ( Using Direct Inward Ringing )

11 Class of Service (Feature Enable and Disable) , Procedure to change feature service codes

12 Abbreviated dialing registration 13 Abbreviated number dialing 14 Barge in 15 Conference 16 Call forward 17 Dial block

18 Manual and Automatic Night mode( Enable and Disable) , Key prog for Kts instrument

19 Automatic route selection with several ,no of Trunk Groups, 20 Example of Automatic route selection 21 Account code 22 Programming for PRI line(Landing type, MSN landing) 23 Example of PRI programming 24 BRI line, and Video conferencing unit connectivity. 25 Programming for Voice Response system 26 Service codes for VRS and Voicemail access( DSPDB card voicemail) 27 Changing of Voicemail service codes to single digit codes 28 Example for Multilevel VRS 29 SMDR programming

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

CONFIDENTIAL. 1

These programs are necessary for installing NEC Topaz.

TYPE REMARKS TOPAZ

System Time & Date setup

Year (00 to 99) Month (01 to 12) Date (01 to 31) Day (1 to 7) Sun to Sat Hour (00 to 23) Minute (00 to 59) Second (00 to 59)

10-01-01 10-01-02 10-01-03 10-01-04 10-01-05 10-01-06 10-01-07

Basic Port Set Up to see type of device connected to a particular physical port.

1)For 308M/308E/008E Terminal Type 0-No setting 1-Multiline phone 2-Single line telephone 10-Dss console 13-Trunk 2) For 2PGDU card Physical port 1,2 0-No setting 8-Door Phone Physical port 3,4 0-No setting 6-External speaker 9-External MOH or BGM

10-03-01 Slot no 1 to 18 10-03-01

System Basic Options,

Intrusion tone – 0 Signal Voice Call - 1 Transfer to busy ext. – 1 Retrieve the line after Transfer If Pulse slt and Tone lines If DTMF slt and Tone lines

20-13-17=0 20-02-12=1 24-02-01=1 20-02-04=0 20-03-03=0 20-03-03=1


CONFIDENTIAL. 2

System Timers Busy tone Timer - 5 Dial Pause at first digit - 1 DTMF active timer - 7 Extension Dial tone sending 7 Interval of repeat Dial - 15 Repeat Dial enable Call- 10 Trunk Inter digit timer (only for ISDN end block mode) not for analog lines DIL no answer- No answer timer for call forward-

20-18-02=5 21-01-06=1 20-01-05=7 20-18-01=7 21-08-02=15 21-08-03=10 21-01-03=4 sec 22-01-04=10 24-02-03=10

Assign General Class of Service

Feature class for Extension 20-06- for 8 different modes

System Numbering

Dial 0, Digit 1, Type 3 (Trunk access) Dial 2, Digit 3, Type 2 (Extension access Dial 4, Digit 2, Type 1 ( Service code ) Dial 5, Digit 1, Type 1 Dial 6, Digit 1, Type 1 Dial 9, Digit 1, Type 5 (Operator Ext.) Dial *, Digit 2, Type 1

11-01-01 Dial 0, Digit 1, Type 3 * for Line seizing. 11-09-01=0 to change trunk access code 0 or 9 20-17-01 to define operator extension

Service Code Set

Item 9 Follow Me - 45 (846) Item 13 Last Number Redial - 42 (816) Item 14 Conference - 46 (826) Item 16 Call Pick Up - 40 (867) Item 23 Abb. Dial - 47 (813) Item 28 Line group access – 6 (804) Item 34 Hook Flash ( SLT) - 41 (806) Item 57 Group Hold - 48 (832) Item 58 Group Hold - 49 (862) Item 85 Call Forward - 44 (848)

11-11-07 = 45 11-12-12 = 42 11-12-02 = 46 11-12-27 = 40 11-12-10 = 47 11-12-14 = 6 11-12-42 = 41 11-12-33 = 48 11-12-34 = 49 11-11-01 = 44

Extension Number Extension Name

For Assigning Extension Numbers to ports

To program Name for extension

11-02-01 Number 15-01-01 Name

Vitual Extension

To assign virtual extension number To assign ringing on virtual

extension To assign delayed ringing on virtual

ext To program virtual ext key

11-04-01 15-09-01 15-11-01 15-07-01 code *03+

ext no


CONFIDENTIAL. 3

DSS Console port

The DSS console can be connected to 8th port of any 308 or 008 card

10-03-01=10 for port connected to DSS console

DSS Connect Station

Assign Extension connected to DSS console

30-02-01

DSS Console Key Assign.

Assign keys on DSS console for different functions

30-03-01

Slot Deletion Menu 1 90-05-01

SLT Flash timers- Define the upper & lower limit to match the slt flash time.

To adjust flash timing to 300 ms

To solve ghost ring problem

82-04-07 = 50 (250 ms) 82-04-08 = 66 (330 ms) 15-03-15=1 81-01-15=40 to 50

Echo sound in KTS instruments

In some places KTS instruments gives echo and disturbance in crowded place can be resolved

99-01-61=1

To resolve problem of harsh noise in Trunk lines

Set Codec filter to 0 i.e no filter 81-07-01=0 Default=2

External MOH 10-04-01=1 0=Internal MOH, 1= External MOH 14-08-01=1 Music source connected BGM port 14-08-02=1 Programs 14-08-01 and 14-08-02 to be programmed for each line 33-01-01, Port 1= type 3, 10-03-01, Slot no-4, PGD 3 & 4=9, default for both ports is data 6 i.e external speaker please assign required port to 9 so that external music will work if connection is given to respective port.

Caller ID 14-02-10=1 To enable or Disable caller ID on Analog trunk line 0-Enable, 1-Disable 14-02-16=1 To select Caller ID type for Analog trunk line 0=FSK, 1=DTMF It changes depending on exchange. By default caller ID type is DTMF caller ID. 15-03-09=1 Caller ID on single line extension to be programmed for every caller ID single line instrument While transferring incoming call from Key telephone to SLT if following procedure is used then only CLI of caller is transferred to SLT To transfer call instead of pressing hold press transfer then dial extension and hang up.


CONFIDENTIAL. 4

Numbering For deciding any extension numbers, virtual extension numbers, pilot numbers of hunt group, trunk access codes the starting digit is to be defined for how many digit numbers and type of code i.e extension number, service code, trunk access code, special trunk access code, operator access code and F-route access. In program 11-01-01, Define first digit� total number of digits�Type Type 1=Access code, 2=Extension numbers, 3=Trunk access code, 4=Special access code, 5=Operator access code, 6=F-route access Example: Extension numbers are starting from 20 to 35 Service code in two digits starting from 40 to 49 Operator access code=9 Trunk access code=0 11-01-01, Dial 2, Digit 2, Type 2 Dial 3, Digit 2, Type 2 Dial 4, Digit 2, Type 1 Dial 9, Digit 1, Type 5 Dial 0, Digit 1, Type 3 Following programs are used to program extension number, service codes To program extension numbers 11-02-01��port no��Extension number To program virtual extension numbers 11-04-01��port no�� Virtual extension number To program department group pilot numbers 11-07-01��Tel Gr��Extension Grp no 11-09-01 to program trunk access code default code is 9 11-09-02 to program special trunk access code 11-10, 11-11, 11-16 to change different service codes to required digits


CONFIDENTIAL. 5

Department Group (Hunt Groups)

In Topaz system total 32 groups can be formed as department groups in program 16-02-01 and department hunting sequence is decided in program 16-01. The department groups are used with Direct Inward Line when ringing on multiple extensions are required in sequence. The hunting will take place only when pilot number is called and when individual extension is called hunting will not happen. In some programs instead of pilot numbers data is mentioned i.e 201 to 232 for department groups for example 22-11-05 and 22-11-06 First form department group using commands- Prog department name 16-01-01 Dept calling cycle 16-01-02 0 – Priority 1- Circular When option is‘0’ that means when pilot number is called, ringing will start with first priority extension and when option is ‘1’ ringing will starts from next extension Hunting mode 16-01-04 0-Hunting stops at last extension 1=Hunting continues Dept group no answer time 16-01-09 To program timing for department hunting no answer between department members Hunt type 16-01-10 1 - Hunting when busy 2 -Hunting when no answer 3 –Hunting when busy or no answer Dept pilot no 11-07-01 Assign pilot number to department group Assign Department group to extn 16-02-01 In this program for every extension Department group is programmed. You can assign extn by priority required but one extn can be in one group only.


CONFIDENTIAL. 6

Toll restriction class

To prepare toll restriction class do the programming as follows Toll Restriction Class

Class 1, ISD / STD / LOCAL (all) Class 2, STD / LOCAL Class 3, LOCAL Class 4, NO DIALING Class 5, Only Maharashtra Class 6, Only Abbreviated dialing

21-05 – 01 to 13 Class 1: Item 01 to 13 all 0. Class 2: Item 08=1, rest all =0. Class 3: Item 08=2, rest all =0. Class 4: Item 04- 1, rest all 0. Class5, Item 08=2 Item 07=1 Rest all 0 Class 6, Item 08=3

Toll Restriction Tables

This tables are having entries of numbers

21-06- Item 07 – Restriction Table Table 1: Entry 1 : - 00 Table 2: Entry 1 : - 0 Table 3, Entry 1=@ ( @ can be entered by pressing Programming key 1 ) Item 03: Entry 1= 4 (max.4 digits dial) Item06: Entry 1=020 Entry 2=021 Entry 3=022 Entry 4=023 Entry 5=024 Entry 6=025 Entry 7=07

To assign toll restriction class to extension use command 21-04-01 Example: To program ISD facility to extn 200, STD to 201, local to 202 21-04-01, Extn 200, Mode1=1, Mode2=1….. ISD Extn 201, Mode1=2, Mode2=2….. STD Extn 202, Mode1=3, Mode2=3...... LOCAL


CONFIDENTIAL. 7

To form line Group for Outgoing dialing

# 14-07-01 Line enabling and disabling can be done using commands 14-07 and 15-06. To disable trunk line enter data ‘0’ in trunk MAP in 14-07-01 To form Trunk groups that is to assigned to extension with different combination of Trunks. MAP means different group of Trunk line which is to be given for outgoing dialing. For Example there are six analog lines in the system 1 and 2 are having only incoming facility and line5 is having ISD facility and not to be given except operator. Prog will be as follows. In 14-07-01, MAP 1, Trunk 1=7 , Trunk 2=7, Trunk 3=7, Trunk 4=7, Trunk 5=7, Trunk 6=7 MAP 2, Trunk 1=5 , Trunk 2=5, Trunk 3=7, Trunk 4=7, Trunk 5=5, Trunk 6=7 MAP 3, Trunk 1=5, Trunk 2=5, Trunk 3=5, Trunk 4=5, Trunk 5=5, Trunk 6=5 Data 0= Line disable means no access for incoming or outgoing Data 3=Access when trunk on hold Data 4=Outgoing access and when trunk is on hold Data 5=Incoming access and when trunk is on hold Data 6=Only incoming and outgoing access Data 7= Incoming access, outgoing access and when trunk is on hold The incoming access means can pickup incoming calls by pressing flashing key on KTS or by call pickup code. The ringing depends on commands 22-04 and 22-05

# 15-06-01 According to requirement form groups of trunk lines in 14-07-01 and assign that group 15-06-01 to extension. In eight different groups Extn 200(operator) Mode 1=1, Mode 2=1,…., Mode8 =1 All lines dialing Extn 201……….. Mode 1= 2 .Mode 2=2,…, Mode8=2 Dialing of line 3,4 & 6 Extn 207............... Mode 1= 3, Mode 2=3,.....,Mode8=3 No outgoing access of lines


CONFIDENTIAL. 8

Ringing type of Trunk lines

There are different types of Ring type Type= 0 Normal ringing: In this type of ringing, trunk lines are programmed in IRG group and Extensions are assigned to IRG group. The extensions are programmed as members ring simultaneously (32 extension) Refer program 22-04-01 and 22-05-01 Type=1 Voice response system: When trunk is programmed as VRS, system gives special dial tone and if DSPDB card is installed gives welcome message and caller can dial extension number. Type=2 DISA: When trunk is programmed as DISA, the caller will get prompt to dial password. After dialing password caller can dial either dial extension number or can access system trunk to dial outside number or can barge in to extension depending upon DISA class for that particular password. Type =3 Direct inward dialing: This type is used for PRI line in which exchange sends digits on DID line which are transferred to required extension. Type =4 Direct Inward line: In this type trunk line rings to DIL target extension (actual extension, pilot number hunt group) then rings to DIL no answer destination i.e IRG group or DSPDB voicemail. The DIL no answer will work only if DIL no answer recall time is set. Refer to program 22-07-01, 22-08-01 and 22-01-04. If DIL no answer recall time is not set, call will ring to DIL target extension only.


CONFIDENTIAL. 9

Normal or Simultaneous ringing

To define normal ringing or simultaneous ringing to extensions do the programming as follows Assign type of ringing as normal ringing use command 22-02-01 data 0 for all modes. By default all lines are normal ringing i.e data 0 in all eight modes For Incoming ring setup to extensions use command 22-05-01 and 22-04-01 Command 22-05-01 is used to assign IRG group to trunk lines in all 8 modes. If line ringing is required to different extensions in Day & Night mode i.e mode 1 & 2 assign different IRG group Example: system is having four lines Trunk 1 ringing at Extn 200 in day mode & 207 in night mode Trunk 2 ringing at Extn 205 in day & night mode Trunk 3 ringing at Extn 200 in day & night mode Trunk 4 ringing at Extn 202 in day & night mode # 22-05-01 Trunk 1, Mode1=1, Mode2=2 Trunk 2, Mode1=3, Mode2=3 Trunk 3, Mode1=1, Mode2=1 Trunk 4, Mode1=4, Mode2=4 # 22-04-01 IRG no-1, Memb1=200 IRG no-2, Memb1=207 IRG no-3, Memb1=205 IRG no-4, Memb1=202 For your requirement of landing analog trunk line on five different extensions on priority order program use following commands First form department group using commands- Prog department name 16-01-01 Dept calling cycle 16-01-02 0 – Priority 1- Circular In priority type every time incoming ringing starts from first priority extension and in circular type call rings to next extension Hunting mode 16-01-04 0-Hunting stops at last extn 1=Hunting continues Dept group no answer time 16-01-09 Timer for department hunting Hunt type 16-01-10 1 - Hunting when busy 2 -Hunting when no answer 3 –Hunting when busy or no answer Dept pilot no 11-07-01 Assign pilot number to department group Assign dept group to extn 16-02-01 You can assign extn by priority required but one extn can be in one group only


CONFIDENTIAL. 10

For landing analog line on pilot no of dept group use commands Assign landing type of Analog trunk 22-02-01 type= 4 Landing type can be different for eight different modes. Assign landing of DIL target in 22-07-01, DIL target can be extension number or department group Pilot number If you want to program ringing of trunk line to security after office hours, in program 22-02-01 program type=0 for mode2 In 22-05-01 assign IRG group to line and in 22-04-01 assign Extn( security extension ) to IRG group. Example: Incoming call on trunk 1 will ring to extension 200,201, 202,203 and again to 200 16-01-02=0 16-01-04=1 16-01-09=8 sec 16-01-10=3 No answer and busy 11-07-01, Grp 2, Pilot no=300 16-02-01, Extn 200=Grp 2, 201=Grp 2, 202=Grp 2, 203=Grp 2 22-02-01 Trunk 1, Mode1=4, Mode2=4,……, Mode8=4 22-07-01 Trunk 1, Mode1=300, Mode2=300,……, Mode8=300 Example: Incoming call will ring to extn 200 and then ring to extn 201,202& 203 simultaneously 16-01-02=0 16-01-04=1 16-01-09=8 sec 16-01-10=3 No answer and busy 22-02-01 Trunk 1, Mode1=4, Mode2=4,……, Mode8=4 22-07-01 Trunk 1, Mode1=200, Mode2=200,….., Mode8=200 22-08-01 Trunk 1, Mode1=2, Mode2=2,.......,Mode 8=2 22-04-01 IRG 2, Memb1=201, Memb2=202, Memb3=203


CONFIDENTIAL. 11

Class of service

To enable and disable features in class of service use the command 20-07 to 20-13 These are some features activation commands Class Of Service options

Manual nit. SW. - 1 Non hold Trfr. - 1 Break in – 0 speech, 1 monitor break in – 0 Setting of signal/voice call - 0 Forced Trunk Disconnect - 1 Dial Block - 1 Trunk Port Disable – 1 Automatic Override If STD/ ISD barred calls should not be transferred to the Oper.

20-07-01=1 20-11-07=1 20-13-10=0 20-13-15=0 20-09-05=0 20-07-11=1 20-08-08=1 20-07-12=1 20-13-06=1 20-13-20= 0

To change class of service of Extn command 20-06-01 is used 20-06-01, Extn No-Mode1=1, Mode2=1,……, Mode8=1

User feature codes By default 7 and 8 series numbers are used for system service code and on requirement they can be change by using numbering commands 11-10 to 11-16 Example shows some feature codes changed Service Code Set

Item 9 Follow Me - 45 (846) Item 13 Last Number Redial-42(816) Item 14 Conference - 46 (826) Item 16 Call Pick Up - 40 (867) Item 23 Abb. Dial - 47 (813) Item 28 Line group access – 6 (804) Item 34 Hook Flash(slt.) - 41 (806) Item 57 Group Hold - 48 (832) Item 58 Group Hold - 49 (862) Item 85 Call Forward - 44 (848)

11-11-07 = 45 11-12-12 = 42 11-12-02 = 46 11-12-27 = 40 11-12-10 = 47 11-12-14 = 6 11-12-42 = 41 11-12-33 = 48 11-12-34 = 49 11-11-01 = 44


CONFIDENTIAL. 12

Abbreviated Dialing Abbreviated Dialing gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Abbreviated Dialing code. There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers can share the Common Abbreviated Dialing numbers. All co-worker’s in the same Abbreviated Dialing Group can share the Group Abbreviated Dialing numbers. Personal Abbreviated Dialing numbers are available only at a user’s own extension. To set up Personal Abbreviated Dialing, refer to the “One-Touch Calling” feature. The system has 2000 Abbreviated Dialing bins that you can allocate between Common and Group Abbreviated Dialing. Each Abbreviated Dialing bin can store a number up to 36 digits long. When placing an Abbreviated Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can pre-select a specific trunk for the call. In addition, the system can optionally force Common Abbreviated Dialing numbers to route over a specific Trunk Group. User pre-selection always overrides the system routing. To store an Abbreviated Dialing number (display phones only): 1. Press a SPK key. 2. Dial 853 (for common) or 854 (for group). 3. Dial common or group storage code (000 - 1999).

Initially, there are 900 Common Abbreviated Dialing codes. There are Group Abbreviated Dialing codes only if you define them in programming.

4. Dial telephone number you want to store (up to 36 digits). Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.

5. Press HOLD. 6. Enter the name associated with the Abbreviated Dialing number. When entering the name in the procedures below, refer to this chart. Names can be up to 12 digits long

7. Press HOLD. 8. Press SPK to hang up To dial a Common Abbreviated Dialing number: 1. At system phone, press a SPK key. OR At single line set, lift handset. 2. Dial 813. OR Press DC key. OR Press Common Abbreviated Dialing key To preselect, press a line key in step 1 (instead of CALL) before pressing the DC or Abbreviated Dialing key)

3. Dial Common Abbreviated Dialing code. The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may optionally select a specific Trunk Group for the call. To program Common Abbreviated Dialing key use program 15-07 or use service code and function code 27.


CONFIDENTIAL. 13

To dial a Group Abbreviated Dialing number: 1. At system phone, press a SPK key. OR At single line set, lift handset. 2. Dial 814. OR Press DC key. OR Press Group Abbreviated Dialing key To pre-select, press a line key in step 1 (instead of CALL) before pressing the DC or Abbreviated Dialing key)

3. Dial the Group Abbreviated Dialing code. The stored number dials out. Unless you pre-select, Trunk Group Routing selects the trunk for the call. To program Group Abbreviated Dialing key use program 15-07 or use service code and function code 28.

To check your stored Abbreviated Dialing numbers (display phone only): 1. Press CHECK. 2. For Common Abbreviated Dialing, press DC key. Dial the Abbreviated Dialing Code (e.g., common code 001). If the entire stored number is too long for your phone’s display, press * to see the rest of it.

OR For Group Abbreviated Dialing, press the Group Abbreviated Dialing key. OR For Common Abbreviated Dialing key, press the Common Abbreviated Dialing key. 3. Press CLEAR. To display additional numbers, repeat from step 1.


CONFIDENTIAL. 14

Barge in

Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension

and the parties on the initial call. With Barge In, an extension user can get a message through to a busy

extension worker right away. There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation Commands for Barge in 20-13-10 Barge in mode (Monitor or Speech) 20-13-15 Activate Barge in 20-13-16 Barge protect activate/cancel 20-13-17 Barge in with and without tone To Barge in press Spk-Dial required extension, if busy dial 810 The service code can be changed to single digit or two digit

Procedure for Barge in To Barge In after calling a busy extension:

The call must be set up for about 10 seconds before you can Barge In. Listen for busy/ring or busy tone.

1. Call busy extension. 2. Press Barge In key Barge in key can be programmed using (PGM 15-07 or SC 851: 34). Same procedure for KTS and SLT To Barge in without first calling the busy extension: 1. Press a SPK key. 2. Dial 810.

OR Press Barge In key

3. Dial busy extension.


CONFIDENTIAL. 15

Conference Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The 308M provides 32 Conference circuits, to have any number of internal or external parties conferenced up to 32. This means that one extension can Conference up to 31 internal and/or external parties together (the originator would be the 32nd party reaching the maximum of 32). To establish a Conference:

From System Phone (KTS phone) 1. Establish Intercom or trunk call. 2. Press CONF or Conference key 3. Dial extension you want to add.

OR Access outside call or press available trunk key and dial outside number

OR press from Park key

4. When called party answers, press CONF or Conference key twice. 5. Repeat steps 2-4 to add more parties.

From Single Line telephone Set 1. Establish Intercom or trunk call. 2. Single Line Telephone

Hook flash and dial 826. 3. Dial extension you want to add.

OR Access trunk call.

OR Press from Park key

4. Single Line Telephone Hook flash and repeat step 3 to add more parties. OR Hook flash twice to set up the Conference.

To exit a Conference without affecting the other parties:

System Phone 1. Hang up. If you press Hold while on a call with two outside callers, the outside callers hear Music on Hold.

Single Line Set 1. Hang up.

If you are not permitted to use Tandem Trunking, (unsupervised conference) outside callers may hear Music on Hold

By default conference is enabled in all class of service to remove conference facility use command 20-13-08=0 for

particular class programmed to extn in 20-06-01


CONFIDENTIAL. 16

Call Forward Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: ��Call Forwarding Immediate ��Call Forwarding when Busy ��Call Forwarding when Busy or Not Answered �Call Forwarding when Unanswered �Call Forwarding with Both Ringing Procedure for call forward is same for KTS and single line instrument Speaker-Call forward service code-Option code-Extension number-Speaker

Service code Call forward immediate -848 Call forward busy -843 Call forward no answer -845 Call forward busy and no answer -844 Call forward dual ring -842 Option code 1=Set 0=Cancel Call forward-select option Service code-888 Call forward condition Call forward type 0=cancel 2=Forward all calls 2=Busy no answer 3=Forward outside calls only 3=Follow me 4=Forward internal calls only 4=Immediate 6=No answer 7=Dual ringing

Procedure for call forward-select option Speaker�888�call forward condition �Extension no�call forward type�Speaker

In KTS instrument key can programmed for call forward using command 15-07-01 Procedure using Key is Press Call forward key-Option code-Extension number 15-07-01: Programming Function Keys 20-06-01: Class of Service for Extensions 20-11-01: Class of service –Call forwarding immediate 20-11-02: Class of Service Options - Call Forwarding (When Busy) 20-11-03: Class of Service Options - Call Forwarding (When Unanswered) 20-11-04: Class of Service Options - Call Forwarding (Both Ringing) 24-02-03: System Options for Transfer - Delayed Call Forwarding Time


CONFIDENTIAL. 17

Dial Block The dial block is the system user feature which is used to lock or unlock outgoing calls from extensions. There are three types of dial block 1. System based dial block 2. Extension based dial block 3. Supervisor dial block First and second type of dial block is used by extension to block dialing and third type used by supervisor or administrator Normally for full system one toll restriction class is programmed which is considered while using dial block. If different extensions require different classes then extension based dial block is used. If both system and extension based dial block classes are programmed then extension based dial block is considered. Procedure for dial block and unlock Spk-700-four digit Password-1 to lock Spk-700-four digit Password-0 to unlock In dial block pass word is not registered, every time after unlocking password is new one while locking. Procedure for supervisor based dial block Spk-701-Supervisor Password-Extn no-1 To lock extension Spk-701-Supervisor Password-Extn no-0 To unlock extension 20-08-08 Enable dial Dial block facility to respective class assigned in 20-06-01 21-09-01 Dial block class used for system based dial block 21-10-01 Dial block class used for Extension based dial block 21-09-02 Supervisor password Class programmed in 21-05 and 21-06 is to be used as Dial block class for system based or extension based dial block 90-19-01 To release dial block if extn is blocked and not getting blocked by service code


CONFIDENTIAL. 18

Night Mode Manual Day/night mode enable 12-01-01=1 Manual night mode enable for system

Enable manual night switching in class programmed in 20-06-01 for required extension so that extn can use manual night mode enable or disable.

20-07-01=1

Default Day night switching code is 818, To change from existing mode dial 818 +1=Day mode & 818 +2=Night mode

15-07-01. Assign Key for day and night mode at required KTS inst using Function code 09 and in –Add data Day=1 & Night=2

Automatic night mode enable or disable Programming below shows automatic night mode with office time 09:30 to 18:00 on Monday to Friday and Saturday & Sunday off. 12-01-02=1. Automatic night mode enable/ disable

12-02-01. Prepare time pattern Night mode service group number 1, Time pattern no 1, Time no 01 Start time 0000- End time 0930,

mode 2 Time no 02 Start time 0930- End time 1800,

mode 1 Time no 03 Start time 1800- End time 0000,

mode 2 Default time pattern 02 is having full day

night mode 12-03-01. Assign time pattern to days of the week 01

to 07, Sunday to Saturday Monday to Friday time pattern=01, Saturday & Sunday =02 Which is programmed in 12-02-01.

12-04-01. Assign time pattern to holidays of year

Key Programming for KTS instrument The program 15-07-01 is used to program functions in programmable KEYS i.e 22 keys in key telephone and 24 keys in DLS inst. To program use 15-07-01, enter extn no in which keys are to be programmed then press key no, function code + add data Example: Suppose we want to program trunk line key for CO7 on key 4, CO8 on key 5 , …… , DSS key on key 10 for extn 201, DSS key on key 11 for extn 202 First clear keys from 4 to 11 15-07-01, Extn 200, Key 4= 00, Extn 200, Key 5= 00,…….,Key12=00 Then program keys 15-07-01, Extn 200, Key 4= *01+ add 7, Extn 200, Key 5= *01+add 8, Key 10= 01+ add 201, Extn 200, Key 11=01+add 202


CONFIDENTIAL. 19

Automatic Route selection (ARS) Automatic route selection (ARS) provides call routing based on the number dialed by the user. When ARS is activated, system routes outgoing calls via trunk groups for codes programmed. If number dialed is not matching with ARS tables either number gets dialed through trunk route programmed in 21-02-01 or get error tone depending upon setting in 26-01-03 There are two types of ARS service Basic and Advanced In Basic ARS there is only one option for trunk group for every ARS table. In basic ARS 200 tables can be programmed In Advance ARS, table programmed get mapped to F route table and every F route table have option of four trunk groups with priorities

Programming for Basic ARS

This programming used when there is only one trunk group is to be assigned for dialing digits required 26-01-01=1 To activate ARS service 26-01-03=0 Default 0=Route to trunk group 1=Error tone sent to caller When number dialed is not matching with tables programmed for ARS then this option determines if system should route call to trunk group or play error tone 26-02-01=Dial analysis table (200 tables) max 16 digits -02=1 -03= Trunk group (Assigned in 14-05-01) Program all lines to different groups in 14-05-01 Trunk group routing to be assigned in 14-06-01. In this program 25 trunk rotes can be programmed in four different priorities. Assign Trunk routes programmed in 14-06-01 to extension in 21-02-01 for eight different modes. The trunk route assigned is used to decide priority of lines in normal outgoing or in case of ARS when number is matching with ARS tables

ARS with several number of TRUNK GROUPS

14-05-01 Assign Trunk lines to trunk groups 14-06-01 Trunk group routing to be assigned 21-02-01 Trunk routes to be assigned to extension in for eight different modes 26-01-01=1 To activate ARS service 26-01-03=0 Assign the type of call handling in case of non registered numbers 0=Route to Trunk grp in 21-02 or 1=play warning tone to dialer 26-02- 01=Dialed digits (Max 200 Tables) -02=2 F-Route access -03=F-Route table no (1 to 500)


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44-05-01=F-Route table (Max 500 Tables) -02=Trunk group in 4 priorities Create F-Route with up to 4 setting order 1-4 Example: The system is having MTNL lines on 1, 2, 3 Tata lines on 4, 5 and Airtel PRI line on 7 to 36. Out off three lines line 1 is only incoming line STD no should get dialed through Airtel PRI, MTNL local no through line 2 & 3 and Tata numbers through line 4&5 Required Programming: Assign trunk lines in to different groups of lines 14-05-01, Trunk 1=Grp1, Trunk2&3=Grp2, Trunk 4&5=Grp3, Trunk 7 to 36=Grp4 14-06-01, Trunk route1, Order1, Data 4 21-02-01, Assign trunk route to extns if required by default all extns are having route 1 26-01-01=1 26-01-03=0 Table 1, 26-02-01, Dialed no=0 Table 1, 26-02-02, Service type=2 Table 1, 26-02-03, F route table no=1 Table 2, 26-02-01, Dialed no=2 Table 2, 26-02-02, Service type=2 Table 2, 26-02-03, F route table no=2 Table 3, 26-02-01, Dialed no=4 Table 3, 26-02-02, Service type=2 Table 3, 26-02-03, F route table no=3 Table 4, 26-02-01, Dialed no=6 Table 4, 26-02-02, Service type=2 Table 4, 26-02-03, F route table no=4 Table 5, 26-02-01, Dialed no=92 Table 5, 26-02-02, Service type=2 Table 5, 26-02-03, F route table no=5 F-route no1, 44-05-01, Priority 1=4, Priority2=2 F-route no2, 44-05-01, Priority 1=2, Priority2=4 F-route no3, 44-05-01, Priority 1=4, Priority2=2 F-route no4, 44-05-01, Priority 1=3, Priority2=4 F-route no5, 44-05-01, Priority 1=3, Priority2=4 Now we have programmed system for dialed numbers 0, 2, 4, 6, 92, except this dialed numbers other numbers will get dialed through Airtel PRI i.e Trunk Grp 4 which is programmed in 21-02-01 (Route 1) For dialed numbers which are programmed in ARS if all lines in first priority group are busy will get dialed through priority 2, priority 3, and priority 4


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Account Code Optional Account Codes Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. This type of Account Code is optional; the system does not require the user to enter it.

Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. As with Optional Account Codes, the extension user can elect to enter an Account Code for an incoming call. However, the system does not require it. Forced Account Codes does not block emergency assistance calls. Once set up in system programming, you can enable Forced Account Codes on a trunk-by-trunk basis. In addition, Forced Account Codes can apply to all outside calls or just long distance calls Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 1000 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call. Verified Account Codes can be from 3-16 digits long using the characters 0-9 and #. During programming, you can use “wild cards” to streamline entering codes into system memory. For example, the entry 123W lets users dial Verified Account Codes from 1230 through 1239 To enter an Account Code any time while on a trunk call (optional account code) 1. Dial * 2. Dial your Account Code (1-16 digits, using 0-9 and #). Or press Account code key 3. Dial *.

To enter an Account Code before dialing the outside number: (Force account code

1. Access trunk for outside call. 2. Dial *

3. Dial your Account Code (1-16 digits, using 0-9 and #) or Account code key 4. Dial * 5. Dial the number you want to call.

Programming for Account code

35-05-01 Account code type 0=Disable, 1=Optional A/c code, 2=A/C code required but not verified, 3=A/C code required and verified 35-05-02 0=A/C code required for all calls 1=A/C code required for toll calls 35-05-04 0=A/C code displayed 1=A/C code hidden (on instrument display will show ‘****’ ) 35-06-01 2000 A/c codes can be programmed (3 to 16 digits long)


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Programming for PRI line Note: for PRI default settings are required except if CRC is to be changed, do 10-03-03 0=CRC off, 1=CRC on 22-02-01: - Enable DID facility on Trunks for all Modes 1 – 8, Data=3 22-09-01: Number of digits to be received on trunk group, Data 1 to 8 To program MSN number use command 22-11-01 and 22-11-02 22-11-01: - Enter the Received digits. 22-11-02:- Target extension number (Extn number, Dept group pilot number) 22-11-03:- Enter the DDI name to identify the DDI. This DDI name will be displayed on KTS instrument if call is transferred after no answer or picked up by call pickup code 22-11-04: Assign Transfer Mode: - 0 = No Trfr, 1 = Busy, 2 = No Answer, 3 = No Answer / Busy. 22-11-05 Assign the First Transfer destination in case No Answer/ Busy 22-11-06 Assign the 2nd Transfer destination incase No Answer/ Busy. 1 – 100 = IRG, 100 = DSPDB Vmail, 102 = In Skin VM, 201 –232 Extension Group, 400 = DID, 401 = DISA, 1000 – 1999 (Abbreviated Number) 20-09-01: - Enable/ Disable the extensions ability to receive a second Call. Default = Disable. 22-09-02: - Assign the condition when a vacant number ( number which is not programmed in 22-11-01) is received – Transfer/ Disconnect. If 22-12-01 Assign the Third Step DID Transfer. This transfer is for full conversion area. If 1st and 2nd transfer destination is programmed in 22-11-05 and 22-11-06 then priority of transfer is in this sequence 22-11-05�� 22-11-06�� 22-12-01 Timers for PRI: 22-01-06: - Define DDI no answer time 22-01-07: - Define IRG no answer time for 1st, 2nd and 3rd transfer destination 22-01-09: - Define Trunk to Trunk No Answer timer. 13-05-01 - Assign Trunk Group for Abbreviated Dialing. Call Waiting : In case Auto Transfer is not enabled by CM 22-11-04, Call waiting may be enabled by CM 22-11-07 (default disabled) 22-11-08: Define the number of DDI calls waiting (default = 0 , no limit) Caller ID sending trunk wise or Extension wise 21-12-01 Enter caller ID for each PRI channel ( Pilot No) 21-13-01 Enter caller ID for each Extension (full eight digit number) If both caller ID are programmed then caller ID programmed in 21-13-01 is considered PIN connections in PRI card. 1, 2 = Receive 4, 5 = Transmit


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Example: IN 616 system PRI line is installed in 5th slot Three digit MSN numbers 600 to 650 and extension no 200 to 215 If PRI pilot no 600 suppose to ring to operator i.e 200 10-03-03, Slot 5, 11 or 17 (First, Second or third cabinet) NO CRC=0 & CRC on=1 22-02-01, Trunk 7 to 36, for all mode data=3 DID type 22-09-01=3 or 4, Three or four digit MSN no Maximum eight digit MSN number 22-11-01, Receive Digit, Table 1=600, Table 2=601, Table 3=602, Table 4=603…… 22-11-02, Target, Table 1= Clear, Table 2=201, Table 3=202, Table 4=203…… If PRI pilot number suppose to ring to operator i.e 200 then in 22-11-02 , Table1=Blank i.e no data and enable automatic override option in class of service which is given to extn 200 in 20-06-01 so that pilot no will not get engage tone if operator is busy using command 20-13-06=1 22-09-02=1 Assign the condition when a vacant number ( number which is not programmed in 22-11-01 or 11-02-01 ) is received – Transfer/ Disconnect. Vacant number operation 0=Disconnect, 1=Transfer 22-11-04=3 for Table1, transfer operation mode 0=No transfer, 1=Busy, 2=No Answer, 3= Busy or No answer 22-11-05=IRG no 2 First transfer destination 22-04-01, IRG 2, Memb1=200 By default IRG group 1 is programmed to ring on extn 200 i.e on first port If PRI MSN number required to ring on hunt group then form hunt group using command 16-01 and 16-02 and program pilot number to hunt group in 11-07-01 And assign ringing of MSN no in 22-11-02 on pilot no. Normally on PRI line ring back tone is like engage tone to change ring tone use following command Programming for changing Ring back tone 80-01-01 Service Tone 14 (Ring Back Tone) Repeat count =0, Unit1, Basic Tone=10, Duration=4, Gain=32 Unit2, Basic Tone=0, Duration=2, Gain=32 Unit3, Basic Tone=10, Duration=4, Gain=32 Unit4, Basic Tone=0, Duration=30, Gain=32


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BRI line BRI card can be used to connect BRI lines or can be used to connect BRI extensions i.e ISDN terminals or Video conference unit. There are two types of BRI cards 2BRIU-S1 and 4BRIU-S1 ( two or four port)

BRIU SW setting SW 100,200…400. ON = PP, P- MP (terminal 8), S bus SW 102, 202...402. T = T point, S = S Point CN 102, 202…402 ON = Power Feeding on , OFF = Power feeding off

10-03-01 ISDN line mode 0=No setting, 1=T-Point, 2=S-Point (ISDN BRI extensions) 10-03-02 Logical port numbers This commands shows port number i.e trunk start no or port number S bus extensions

Procedure for connecting Video Conference Unit to BRI extension from 4BRIU-S1 To connect Video conference unit system should have following minimum components

1. First cabinet with OPBOX 2. PRI card and PRI line 3. Second cabinet with OPBOX 4. 4BRIU-S1 card (BRI card)

First cabinet should have OPBOX connected with PRI card installed and configured for PRI line. Second cabinet should have OPBOX connected. First make switch setting on 4BRIU-S1 card for S-point connections i.e SW100,200,300 and 400 should be in ON condition and SW102,202,302 and 402 on S side. Now install BRI card in 2nd OPBOX (Any card in TOPAZ cannot be installed when system is on) After installing card the 4 outputs will be configured as BRI trunks as default, configure BRI output to BRI extension using command 10-03-01 as S point for all four BRI outputs. Then assign extension numbers to eight BRI extensions using command 11-02-01. Assign dialing to all eight extensions using command 15-06-01. Program caller ID to be sent in program 21-13-01 and incoming ring of MSN numbers using 22-11-01 and 22-11-02


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Voice Response system The recording procedure for messages for VRS. To Record / Replay / Erase VRS messages

1. Lift handset or Press SPK 2. Dial service code (716) 3. Dial 7 to record , 5 to Replay and 3 to Erase 4. Dial VRS message number (01 to 48)

Programming required for Basic setup for DID with VRS

1. 22-02-01=1 Assign for required line as DID trunk DATA =1 2. 25-02-01=1 Assign the talkie as VRS with VRS message number (01-48)

Programming for incorrect dialing and no dialing 1. 25-03-01=0 Disconnect when caller dial wrong extension number or wrong Code 2. 25-03-01= 1to25 Transfer to IRG group (for eight modes) 3. 25-03-01=101 Transfer to Voicemail (If CF-B1 is installed) 4. 25-05-01 Define error message to be played during wrong number dial (01-48) Programming for in case of No Answer and busy 1. 25-04-01=0 Disconnect when dialed extension is busy or no answer 2. 25-04-01= 1 to 25 Transfer to IRG group 3. 25-04-01=101 Transfer to Voicemail (If CF-B1 is installed) For command 25-03-01 and 25-04-01 data is to be set for eight modes

Voicemail To use the voicemail DSPDB-B1 & CF-B1 card to be installed in 924-M KSU. If CF-B1 card is installed total 300 mailboxes can be programmed, total recording time is 10 hours, 48 messages can be recorded that can be used for welcome messages and multilevel voice response can be programmed. The recording time for each message is 120 seconds. The 200 personal messages of 120 sec duration can be recorded. The service code for accessing voicemail is 884. To access voicemail dial service code 884 Dial mailbox no and # Dial mailbox password and # Then voicemail will prompt to dial service code


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Service codes for using different services are as follows Service function Service

code Optional function within a service Option

code Play message 1# Play message 1# Pause/ Start the playback 4# Erase Msg and play next msg 7# Save Msg and Play next msg 9# Copy the Msg 2# Skip playback forward 8 sec 3# Skip playback backword 8 sec 6# Broadcast the Msg 28# Exit from service *# Erase all Msgs 7# Broadcast Msg to a multiple address group

2#

Answering Msg No-1 Play 31# Record 32# Erase 37# Answering Msg No-2 Play 35# Record 33# Erase 38# Answering Msg No-3 Play 36# Record 34# Erase 39# Msg notification 61# Notify to an extension 1# Notify to an external no 2# Cancel notification 0# Exit *# Set automated Attendant 62# Play Msg '1st in 1st out' 63# Play Msg' last in first out' 64# Password setting 65# Msg Restriction control setting

66#

Exit *#


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These service codes for Voicemail can be programmed as single digit codes as follows To enable one digit service code use command 40-01-09=1 In 40-12-01 enter the 1 digit code for service code & option code For example: Digit 1=Play Msg Digit 5=Password setting Digit 6=Msg Notification Digit 8=Play Answering MSG 1 Digit 9=Record Answering MSG 1 Digit 0=Erase all Messages The single digit service code can be either service code or option code

Example: If extensions are 200,201,202… and mailbox numbers are 200,201,202… And passwords are 0200, 0201, 0202…. Respectively To program mailbox and password use command 40-02-01, Message box no 001, Mailbox no 200, Mailbox password 0200 Message box no 002, Mailbox no 201, Mailbox password 0201 Message box no 003, Mailbox no 202, Mailbox password 0202 To access mailbox from extension Dial 884�� 200# �� 0200# �� service code �� Option code To listen to voice messages in mailbox use following procedure Dial 884 �� 200# �� 0200# �� 1# (Play MSG) �� 7# (Erase and play next MSG)�� *# (Exit) To set automated attendant Dial 884�� 200# �� 0200# �� 62# �� *#

1 Digit Code

Service Code Option Code

1 1(play MSG) 1(Replay MSG) 2 7(Erase and play Next MSG) 3 9(Save and play Next MSG) 4 * (Exit to main menu) 5 65(Password Setting) 6 61(MSG Notification) 8 31(Play Answering MSG 1) 9 32(Recording Answering MSG 1) 0 7(Erase all MSG) *


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Example for multilevel auto attendant There are three analog lines in the system caller should get announcement welcome to syntel pls dial 1-�� Bizfone 2 �� Epabx �� 1 �� Sales�� Sales Department ( Grp 2) �� 2 �� Service support ( Department Grp 3) �� 3 �� Accounts �� 0 �� operator assistance �� 4 �� Leave msg to voicemail Programming required: 22-02-01, Trunk 1, Data1 (VRS) 22-02-01, Trunk 2, Data1 (VRS) 22-02-01, Trunk 3, Data1 (VRS) 25-02-01, Trunk 1, Mode1=Data1+add Msg no 1 Mode2=Data1+add Msg no 1 Mode3=Data1+add Msg no 1 23-03-01=1 for all three trunks 25-04-01=1 for all three trunks Record first msg saying welcome to syntel pls dial 1 for Bizfone and 2 for Epabx Record second msg saying for sales dial 1, for service support dial 2, for accounts dial 3, and for operator assistance dial 0 25-06-02, Msg 1, Dial 1, Sales Dept pilot no, 25-06-01, Msg 1, Dial 2, Data=2 25-06-02, Msg 2, Dial 1, Sales Dept Pilot No 25-06-02, Msg 2, Dial 2, Service Dept Grp Pilot no 25-06-02, Msg 2, Dial 3, Accounts Extn No 25-06-02, Msg 2, Dial 0, Extn 200 25-06-02, Msg 2, Dial 4, Data 101 (DSPDB voicemail) Call forwarding to voicemail can be activated by programming key on KTS instrument 15-07-01, Extn 200, Key no, function code 70+ add data mail box no After pressing KEY= once forwarding to voicemail immediate Twice no answer Thrice When busy Fourth time no answer or busy


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SMDR Programming 10-21-02 = Com Speed, 0 = 4800, 1 =9600, 2 =19200, 3=38400 (Default=2) 14-01-06 = 1 Trunk wise Print out of SMDR records 15-01-03 = 1 Extension-wise Print Out Default-Enabled 35-01-01 =1 0=No setting, 1=COM port Of EXIFU , 3= LAN PORT of EXIFU 35-01-04 =0 No Masking of Digits (Default =1) 35-01-05 = Minimum number of SMDR digits Default=0 35-01-06 = Minimum Call Duration in sec 35-01-07 = Minimum Ringing Time in sec 35-02-03 = 1 Display Trunk Number 35-02-08=1 SMDR output for incoming calls (Default=0) 35-02-09 = 1Extension Name or Number printout. 35-02-14 = 1 Date Printout with every Record 80-05-01 = 2 SMDR date format – European For SMDR output from serial port and Ethernet port of EXIFU, serial cross cable or Ethernet cross cable is required Following is the pin configuration for serial cable between 9 pin to 9 pin or 9 pin to 25 pin connection. 9 Pin (system)

9 Pin (PC)

25 pin (PC)

2 3 2 3 2 3 4 6 6 5 5 7 6 4 20 7 8 5 8 7 4

nec topaz quick programming[2]

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