ndmc proposal final

Cover Page

The information contained in this proposal represents proprietary and confidential information pertaining to Vayam Technologies Limited and its business partners. By reading this proposal, NDMC hereby agrees that the information in this proposal shall not be disclosed outside NDMC, and shall not be duplicated, used, or disclosed for any purpose other than to evaluate this proposal. If, however, a contract is awarded to Vayam Technologies Limited for this proposal as a result of, or in conjunction with, the submission of this information, NDMC will have right to duplicate, use or disclose the material contained herein to the extent provided for in the resulting contract.

Table of Contents

1. Executive Summary 4

2. Understanding of Business Requirements 11

3. Scope of Work 15

4. Our Solution 18

5. Technical Architecture 72

6. Team Organisation 82

7. Integrated Solution 85

8. Data Migration 90

9. Project Plan 92

10. Approach & Methodology 94

11. Training Plan 107

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Technical Proposal to NDMC

Executive Summary

Confidential and Proprietary of Vayam Technologies Limited

1Executive Summary

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Executive Summary

Executive Summary

The growing economy and increased expectations of citizens has, undeniably, put a pressure on the servicing departments to meet their demands effectively and timely. New Delhi Municipal Corporation (NDMC) besides providing basic municipal services also provides electric and water services to its citizens. Globally private sector companies have extensively adopted information technology to increase their efficiencies and to reduce the cost of servicing their customers. This has increased the level of expectations of the citizens and today they demand the same level of services from the Government departments as they receive from the private sector companies. They consider better services from the Government department as their right against the tax that they pay to the central and state governments.

In order to serve its citizens better and to meet the expectations of the citizens, NDMC has taken up an ambitious project of automation of power distribution network. The project on one hand would help NDMC improve its service delivery and strengthen, systematically augment, plug in revenue leakages and reduce overall losses on other hand.

This technical proposal is in response to the request for proposal (RFP) floated by NDMC. We consider it our privilege to participate in this bidding process and we believe that this association would help NDMC create benchmarks for other Government departments.

Understanding the significance of this project, we provide:

A team with diverse and rich experience in all the areas of work that are critical for the success of this project including domain, process design, technology, organization and change management

A team that has worked on projects of similar nature


Our proposal for this project has been developed based on a firm conviction that this assignment requires “in-depth expertise with internal perspective”. This philosophy is best reflected in our team composition and the proven and powerful solution for the utilities.

To ensure that we meet demanding time lines and have the “internal perspective” we have the team who understands the processes of NDMC and the technical solution that best fits your business requirements.

This unique combination of strong process understanding and proven technical solution is, as we believe, the first step towards ensuring the success of the project.

Our robust understanding in power distribution sectorProject Design, Management, and Consultancy to 3 Discoms of Rajasthan

Our project consultancy under R APDRP, a GoI Flagship programme in distribution power reforms for the select Discoms of Uttar Pradesh, Gujarat, and Uttarakhand

The proposed solution from Oracle Utilities has contributed to the success of over 200 utility clients who are serving their customers more effectively.

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Executive Summary

A work plan that is consistent with your requirements

Consistently excellent value for money and quality of output, enabled through the scale of our resource pool, experience, goal orientation and deep understanding of government processes and systems.

We are proposing the technical solution from Oracle giving complete end to end modules for utilities. The ‘Oracle Utilities Product Suite’ has modular yet integrated solution that gives the flexibility of implementing the modules in phased manner. Oracle Utilities Product Suite is a proven solution that has given the utilities the ability to work with lean staff while maintaining excellent services to its customers.

Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower technology ownership.

Industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications are integrated with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies.

The offered solution along with the strength of Vayam Technologies shall enable NDMC to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation.


Proposed solution: Tested and Proven

Proposed solution: Tested and Proven

Sam Houston Electric Cooperative

United Illuminating Company

Baltimore Gas and Electric Company

Hawaiian Electric Company

Ameren Corporation

Sam Houston Electric Cooperative

United Illuminating Company

Baltimore Gas and Electric Company

Hawaiian Electric Company

Ameren Corporation

Technical Solution offering from

The product suite offers the capability to the Utilities to accelerate implementation, optimize performance and

maximize return on investment. The integrated solution has the ability to improve efficiency, reduce manual processes and

paperwork and keep costs low to meet customer’s needs.

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Executive Summary

We believe Vayam Technologies Limited is best placed to undertake this assignment and to produce the required outputs to a standard which will provide a clear touchstone for providing an effective and efficient service to the customers at NDMC offices.

We at Vayam Technologies, would take advantage of our value prepositions for strategic fit with your goals and to ensure the success of the project which will achieve “Eight Pillars of Project Excellence” as given in adjacent diagram.

Value preposition # 1: Demonstrated multi disciplinary experience and expertise

Our competency in large scale automation projects is complimented by our ERP implementation along with the domain expertise in the area of power distribution, Government clients and big project management.

Value preposition # 2: Our diverse experience

We have successfully executed projects that involved

ERP implementation System studies Preparation of SRS Business Process Reengineering GIS Network designing and sizing of

hardware and bandwidth Preparation and management of

secure and robust IT infrastructure, and

Project management

Value preposition # 3: Our proven Approach & Methodologies


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Executive Summary

We would use the methodologies that are proven to be successful and cost effective.

These help us in

Completing the project is time Within the budgeted costs, and Achievement of target quality levels

Value preposition # 4: Competence of key staff

In addition to the functional and technical expertise, the key to successful delivery of a project of this size and nature is the ability to call upon an extensive team of high caliber and dedicated professionals.

We propose to engage a team that carries a rich and synergistic experience of working on several large scale automation assignments, similar to that of yours.

Our experience in managing projects of similar nature has helped us gain a thorough understanding of the

complexities and challenges involved in the engagement.

Our solution to your business requirements shall be met by the following modules of Oracle Utilities

Your Requirement Our proposed module

Asset Management Oracle Utilities Work and Asset Management

Meter Data Operational System Oracle Utilities Meter Data Management

Load Analysis Oracle Utilities Load Analysis

Energy Accounting Oracle Utilities Rules Language

Cost of service & Rate analysis Oracle Utilities Rate Management

Load Forecast System Oracle Utilities Load Profiling and Settlement

Profile and Settlement System (ABT)

Oracle Utilities Load Profiling and Settlement


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Executive Summary

Your Requirement Our proposed module

Billing and customer care system Oracle Utilities Customer Care and Billing

• Customer Management• Customer Lifecycle

management• Contract management• Customer billing• Multi Party Billing• Payment processing• Arrears Recovery• Geographic Data

Management• Premise Management• Meter Device Management• Meter Readings• Field Work• Work force management

integration• Energy Data Management• Meter Data Management• Complex Billing

Electric Network Management System

Oracle Utilities Network Management SystemPowerFlow

Mobile Work Force Management Oracle Utilities Mobile Workforce Management

While we have proposed a solution which on hardware front has enough scalability to cater to NDMC consumers for next many years and on software front a world class application rich in features, we expect that customer data, GIS data and network asset details would be made available to us. This is the key to make use of proposed application and gain advantages from the rich features that are available in the Oracle Utility Product Suite.

We also believe that implementation of such large project does not require support from IT team, it would call for inclusive participation wherein all the departments will have to actively take part and work cohesively. The project of this size and nature does not remain only an Information Technology (IT) project, it actually is the beginning of implementation of reforms in the organization.


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Understanding of business requirements


2Understanding Of

Business Requirements

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Vayam Technologies Limited takes pride in submitting that we have invested more than 1000 mandays in the domain of distribution utility. We bring in the synergistic value to NDMC through our thorough understanding of business and integrated modular software solution of Oracle Utility Product Suite.

The need for operational automation systems for power, commercial, electricity and other departments of NDMC stems from various compelling factors like:

1. Creation of authentic, and accurate baseline data

2. Reducing the technical and commercial losses

3. Strengthening and augmenting the distribution network

4. Optimization of distribution network

5. Increased transparency, better consumer satisfaction

6. Higher employee productivity

7. Consistent, accurate and timely reports for top management

8. Action on areas of revenue leakages

9. Fraud reduction

10. Techno economic feasibility before changes in the network

11. Forecasting RoI for all the operational and maintenance works

12. Controlling the network parameters like voltage regulation, losses and

performance of all critical assets

13. Responsive consumer handling and effective grievance settlement

14. Institutionalizing accountability


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15. Intelligent demand side management solution for managing peak load

shortages

16. Minimize manual interventions for data / meter readings

17. Monitor and control feeder parameters in real time basis remotely based

on available energy, grid frequency, theft prone areas

18. Monitoring the transformer load and ensuring its healthy parameters

19. Plan load shedding

20. Help in implementing distribution reforms

Our understanding of power distribution organization is it is decentralized in its operations and centralized in its decision making. The corporate decisions are taken from the information that is generated at the field offices. Majority of the information is generated at sub division stage which moves through various administrative offices to the Head Office.

The organization depends heavily on the data / information that is generated at the field offices for taking corporate / strategic decisions. Therefore, we also emphasize heavily on the quality of information generated at the sub division level, i.e., at the source itself. The information from the computer system is based on GIGO philosophy, which also brings us back to the same point that information collected at the sub division (source point) has to be accurate, and complete to take informed and right decision.


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The main source for data generation is a sub division office and we request NDMC officials that the focus of the project implementation be at sub division offices. The historical data that is available in digital or manual form needs to be migrated into the proposed system. The digital data will be migrated through our data migration strategy (proposed separately) and the manual data would be digitized through data digitization strategy.

We are aware that the project does not involve implementation of

software as per the tender specifications but installation of necessary hardware at data center, creation of disaster recovery site, creation of test and development environment, creation of network and security infrastructure and most importantly change management.

The technical infrastructure for wide area network, customer care center, disaster recovery site all requires meticulous planning and thoughtfully defined bill of material. We, as a technology organization, believe that this can not be done unilaterally and requires continuous discussions and reference citations to protect the investment.

We are submitting this technical proposal with high level requirements keeping all the requirements in mind so that project success is ensured.

It is not possible to define all the requirements at this stage and we propose to have joint interactions with your management and IT personnel to finalize other business requirements for successful implementation of the project.


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Scope of work


3Scope of Work

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Scope of work

Scope of work

As per the RFP document the following activities are in the scope of vendor

a) Delivery, Installation, Implementation, Commissioning and User Acceptance Test Criteria of operational systems on turn-key basis.

b) The onsite support has to be made available unconditionally for a period of 4 year from the date of Go-Live for each module.

c) The firm shall inform NDMC for additional hardware, networking & such other It products required for implementation of the project.

d) Installation of all the hardware and software required for implementation of services shall be sole responsibility of the firm. However, NDMC will procure recommended Hardware and operating system separately or from the successful bidder.

e) Vendor shall undertake to sign a Service Level Agreement with NDMC ensuring the High-availability and throughputs of the implemented system.

We understand that the following activities shall also be carried out by the vendor

f)Data Migration from existing database of NDMC

g) Deployment of required manpower for technical Support

h) Training to various stakeholders of NDMC

1. User level training for office and concerned NDMC’s Head of Departments

2. Professional training to four NDMC IT staff on systems administration for product and platform with certification from OEM


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Scope of work

Training on Modules of Operational Automation System

S. No Software Application Module Batch Size Training Duration

(weeks)

1 Asset Management System 12 4

2 Meter Data Management 12 4

3 Load Analysis System 12 1

4 Energy Accounting System 12 1

5 Forecast system 12 1

6 Profile and settlement system

(ABT)

12 1

7 Billing and customer Care system 12 4

8 Electric Network Management

system

12 6

9 Mobile Work Force Management

System

12 5

i)Warranty: 1 year from the date of Go Live for each module

j)ATS/AMC: 3 Years from the expiry of warranty period (of 1 year)


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Our Solution


4Our Solution

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Our Solution

Our Solution

New Delhi Municipal Council (NDMC) looks forward to automate its distribution system. We propose to deploy an integrated application suite from Oracle Utilities.

The proposed modules that shall be deployed are:

1. Oracle Utilities Work and Asset Management 2. Oracle Utilities Meter Data Management 3. Oracle Utilities Load Analysis4. Oracle Utilities Rate Management5. Oracle Utilities Load Profiling and Settlement6. Oracle Utilities Customer Care and Billing7. Oracle Utilities Network Management System8. PowerFlow9. Oracle Utilities Mobile Workforce Management

We are also proposing a data center and the technical infrastructure for the same. The details mentioned are only for illustration and should not be construed as final. As mentioned earlier in this proposal that we would engage with your management and IT team to discuss the IT infrastructure necessary for the operations of this project.

As required in the RFP, we are submitting only the budgetary hardware requirements.


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Brief description of the modules

Module: Oracle Utilities Work And Asset Management

Brief description

For any organization, the complex task of managing the assets is one of the top challenges. Using the Oracle Utilities Work and Asset Management, you can address this challenged by maintaining detailed historical information which documents the entire life cycle of each asset.

This information can be used to support the key operational decisions as it enhances the ability to plan preventive maintenance, identify potential work and correct failures. It has the ability to reduce expensive corrective work and replace it with less costly preventive and predictive maintenance activities which can be used to allocate the resources more effectively while delivering the promised service levels.This integrated real-time view into asset data also helps you make more-effective infrastructure investment decisions. After all, you’re in a better position to judge whether to repair, upgrade, or replace assets when you have precise knowledge of the physical condition and cost history of each one. Oracle Utilities Work and Asset Management also enhances your ability to plan preventive maintenance, identify potential work, and correct failures. The net result: better performance of your asset portfolio at a dramatically reduced cost.

The Oracle Utilities Work and Asset Management is functionally rich and robust application which delivers

Proven ease of use Full support for all asset types Superior features and functionality Rapid Configuration Streamlined integration Rigorous cost tracking Improved use by workforce Increased asset performance Enhanced customer service Improved Key Performance Indicators (KPI) reporting

Functionality

Oracle Utilities Work and Asset Management consists of more than 100 integrated modules that provide features and functionality to support mission-critical functions, including:

Asset Management – Linear, plant-based, and fleet assets managed in a single system with full cost roll-up processing and on-line presentation

Work Management – Preventive, predictive (e.g. operational tolerance model and SCADA availability) and corrective maintenance, as well as call centre/dispatched work and capital and construction projects


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Inventory Control – Catalogue and storeroom management with checkout and return processing, physical inventory, and receiving

Purchasing – Requisitions, request for quotes, purchase orders, blanket contracts, and invoicing with three-way matching.

The diagram below illustrates the key components of the application

Asset Management Module

The Asset Management module can store the data for assets down to the component level. It is designed to handle all types of assets including Fixed Assets using the parent-child relationship and linear assets using the node-to-node connectivity. An unlimited number of asset types and categories can be tracked with user-defined attributes relating to each type.

In addition, each asset record tracks very detailed information, including a unique identifier, description, history of inspection results, bills of materials, related documents and procedures, permits, Preventive Maintenance (PM) schedules, history of all work order, depreciation, related assets and hierarchy, downtime history and accounting information.

Work Management Module:

It supports the periodic, preventive, corrective, emergency, fleet and shutdown maintenance and construction activities. Work can be requested and routed for


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Our Solution

approval, work orders with appropriate material and labor resources can be planned and scheduled and schedule summaries can be printed for maintenance supervisors. Detailed history of all completed work and project tasks with supporting cost information is also captured and maintained. These Asset History records provide a valuable aid to maintenance program analysts for monitoring and evaluating the performance and condition of individual pieces of equipment and systems, as well as evaluating the effectiveness of the various maintenance programs.

Inventory Control Module:

It identifies and manages the processing of all parts and materials necessary for maintenance. It manages multiple warehouses, tracks all receipt and issue transactions, supports identification and checkouts of required spare parts for emergency repairs, planned maintenance or construction and maintains stock status information in Master Catalogue.

Purchasing Module:

It maintains purchasing requirements, including replenishment methods, contractor services and direct purchase materials. Requisitions can be generated from various sources to initiate the purchasing process, including directly from the work order or based on reorder analysis of storeroom quantities.

It provides a gateway to an interface that provides maintenance users with a seamless work process for ordering parts for jobs.

The Purchasing module comprises of these sub-modules:

Purchase Orders Requisitions Requests for Quotes (RFQ) Blanket Purchase Orders Change Orders Service Contracts Invoicing Expedite Purchase Order Vendor information, including Performance Analysis Blanket to Purchase Order.

PRE-REQUISITES

Following are the pre-requisites identified for the implementation of Oracle Utilities Work and Asset Management

GIS Systems on Intergraph or Autodesk platforms (or any standard GIS platform) with the complete database on network assets like power transformer, 33kV feeder line, 11 KV feeder line, capacitor banks, breakers, poles, distribution transformer, DT meter, CT / PT, jumpers, service line poles, service lines, end consumer meter etc


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PDA (Personal Digital Assistant) for the work management module to run effectively to dispatch the work to the crew on the field

Vendor database including the preferred vendors and blacklisted vendors.

Complete Asset information including the Unique Identifier, Manufacturer information, depreciation information, related documents, permits etc.,

Information regarding the rate list, product codes etc.,

TECHNICAL ARCHITECTURE:

Oracle Utilities Work and Asset Management is a web-based solution. Users work via a standard web browser.

The diagram below outlines the architecture and a breakdown of the tiers into the internal layers:

It is a web-based "N-tier" client server application with the following tiers:

Client – A Web Browser based "thin" client which contains the user interface to the product utilizing JavaScript and XML to provide a dynamic interactive user experience

Web Application Server - A Web Server that consists of several layers. It provides the pages that are displayed on the client Web Browser and act as a conduit to the business objects. Some data is cached on the web server for efficiency in the page loading. The Web Application Server also has load balancing capabilities and an external XML application integration engine to deliver XML requests from external applications for the business objects to process


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Business Application Server - A J2EE application housing the business layer of the application which can be deployed either with the Web Application Server or within a separate container. It is responsible for the underlying business objects that handle the actual business processing. Business objects are written in Java and can support user exits or plug-ins that are also written in Java. It also handles the communication and connection pooling to the Database Server via Hibernate and C3P0

Database Server – A database management system that is responsible for retrieval and storage of product data.

INTEGRATION

Oracle Utilities Work and Asset Management can be further enhanced with one or many of the optional features and integrations that are not included in the baseline product. These are described in the following sections

1. Oracle Utilities Work and Asset Management & Oracle Utilities Customer Care and Billing:

The Oracle Utilities Customer Care and Billing is central repository for customer information.

The integration includes the following interaction which provides the ability to:

Create new service requests from Oracle Utilities Customer Care and Billing. This integration also supports work requests that are not related to a specific premise

Update field activity in Oracle Utilities Customer Care and Billing with status and log (from Oracle Utilities Work and Asset Management)

Complete field work in Oracle Utilities Customer Care and Billing (from Oracle Utilities Work and Asset Management)

Synchronize physical data and customer data from Oracle Utilities Customer Care and Billing to Oracle Utilities Work and Asset Management

Update customer data collected from the field from Oracle Utilities Work and Asset Management to Oracle Utilities Customer Care and Billing

Create new field activities from service requests (from Oracle Utilities Work and Asset Management)

Update field activity schedule date and problem description associated with service requests (from Oracle Utilities Work and Asset Management)

Update Oracle Utilities Customer Care and Billing with the costs associated with service requests on completion of the field work for charging purposes.

2. Oracle Utilities Work and Asset Management & Oracle Utilities Mobile Workforce Management:


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This integration provides the data required for field technicians to perform service requests and work orders. Field work orders are created in Oracle Utilities Work and Asset Management and then sent to Oracle Utilities Mobile Workforce Management, which handles the scheduling, dispatching, tracking and completion of the orders as well as communication with mobile devices used by field technicians.Oracle Utilities Mobile Workforce Management also supports the gathering of charges and timekeeping information related to the work orders and transfers that information back to Oracle Utilities Work and Asset Management. The information is then available in the form of asset and work history, which can be used to track key metrics, aid in scoping/estimating new work and support repair-versus-replace decision making.

3. Oracle Utilities Work and Asset Management & Oracle Utilities Mobile Workforce Management:

This integration allows capturing supply chain, asset and cost information as users enter work into either system. One time user entry of information in one system results in the ability to access that information in either system. This provides product based end-to-end process integration for work management and asset management business processes. It includes Finance (Account, Budget and General Ledger), Human Resources (Employee and Employee Wage Rate), Purchasing (Requisition, Purchase Order, Invoice, etc.) and Inventory (Catalogue, Storeroom, Material Request, etc.) integrations.


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Module: Oracle Utilities Meter Data Management

Brief description

Meter Data Management comprises of the loading, controlling, validation, editing, and estimation related to Advanced Metering Infrastructure and traditional Meters.

MDM (utilities) processes inbound meter data from any meter manufacturer, validates and corrects the data. The processed data is stored into the respective repository for use by the Users.

MDM provides basic data for further processing by the Billing, settlement, load research, pricing, forecasting and revenue management

Oracle Utilities Meter Data Management Overview

Oracle Utilities Meter Data Management, illustrated in the diagram below, integrates with multiple AMI/meter solutions shown on the left hand side. The Oracle Utilities Meter Data Management application in the centre acts as the central data repository for all information providing validated “clean” data for downstream systems such as CIS and Billing systems shown below.

Business Functionality Overview

This section contains an overview of the Oracle Utilities Meter Data Management product. The following list contains the major functional areas:

Loading Usage and Events AMI Commands Validating, Editing, and Estimating Meter Data Event and Exception Management Billing Determinants (TOU, CPP, etc.) Demand Response Aggregation Usage Analysis and Editing Usage and Events Process Control Command Management Service Order Processing Web Presentment Revenue Protection Reporting Auditing Security Advanced Metering Capabilities

o Unmetered Usageo Unbilled Usageo Customer Profiling

Asset and Entity Management.


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Integration with Data Collection Systems – Loading Usage and Event

Interfacing with the metering head end systems that includes traditional systems and AMI/smart meters that employ two way communication infrastructures. The communication comprises of receiving usage and events as well as calling two- way commands like on-demand readings, remote connects, remote disconnects, etc.

Oracle MDM has been integrated via Product integration or implementation configuration for systems such as Echelon, Elster, TWACS (Aclara), MV-90, Cellnet

Issuing AMI Commands

Two way commands to control remote meters. The capabilities vary of the meters and AMI head system varies and most providers provide the two commands such as

Demand reading, Remote connects Remote disconnects

The solution has the capability to issue AMI commands from the meter screens. The MDM component determines the specific AMI commands to call and provides the response from the Ami system.

Issuing a Command from a Meter Screen

Validating, Editing, and Estimating Meter Data


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MDM has long list of validating, editing and Estimating (VEE) rules and are applicable to standard three types of meters

Consumption / Scalar Interval / Time series meters Time of Use (TOU)

The VEE is assigned to User type validation groups. The validation groups are then assigned to meter configuration records. This allows VEE rules to be applied to one or more meters.

Users are also allowed to assign tolerance levels, parameters and exception codes for each VEE rule.

Assigning Validations and Validation Groups

Standard Validation

MDM has prebuilt rules. That is included in the library. Example

Critical Ruleso Usage for inactive meterso Meter identificationo Invalid Dates/Timeo Verify Stop Date/Time is greater than Start Date/Timeo Invalid Unit of Measure

All Meter Types

Consumption (Scalar) Meter Typeso Fill Missing Start Time and Valueo Consumption High/Low Checko Demand Checkso Out of Order Corrections

Interval Meter Types


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o Replacement Flago Replacement Overlapo Revenue Protection Checko Daylight Savings Time (DST) Ruleso Billed Flago Calculate Consumptiono Meter Multipliero Zero Consumptiono Number Of Dialso Serial Numbero Estimation

o Spikeo Interval High/Low Checko Interval Gap Checko Energy Sum Checkso kVARh Checko Replacement / Partial Replacemento Validate Seconds per Interval

Time of Use (TOU) Meter Typeso Totalise TOU Checkso TOU Schedule Checko Fill Missing Start Time and Valueo Consumption High/Low Check

Estimation

The use of historical values for filling the missing data for consumption readings is included as pre built methods for estimations.

The additional estimation methods and rules can be configured.

Event and Exception Management

This functionality enables the user to view the meter events such as outage, theft etc., usage exceptions and process errors. The application automatically route these errors to work queues for manual resolution.

The event resides in MDM tables and has the possibility for generating work queues for user interaction. Work Queues functionality is a product component intended for manual work assigned to a user or group of users. The user is also provided with hints and workflow to assist in accessing information. An example of this would be when viewing a Work Queues hint for a usage spike failure; the user is taken to an interval data editor for that meter reading. There the user would have the option to change the data. Once the data is corrected (or not), the user will have the option to re-validate the reading or approve (verify) the reading with no further validations.

In addition to exception management, the Work Queues functionality provides approval capabilities. Work Queues/Approvals allow problems to be directed to the appropriate user or team for rapid resolution. It includes a set of system administrator and management tools including reporting to monitor progress for each queue.


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Exception Search Pages Allows Users to Search for Exception Directly

Viewing Work Queues Details and Hints


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Usage Error Hint Results Screen

Outage and Restoration Events

There are events other than events of MDM that must be processed by other systems. A major set of these events is outage and restoration events. The MDM is configured to route these kind of messages to Outage or Network Management.

In this way the Outage systems begin using meter level events in their outage Processes. These events also play an important role in the smart grid operations including switching operations.

Bill Determinants and Dynamic Tariffs

Oracle Utilities Meter Data Management can implement virtually any billing determinant rule including Time of Use (TOU), Critical Peak Pricing (CPP), and net metering using Oracle Utilities Rules Language. Oracle Utilities Rules Language, a scripting language, can be applied differently to different meters based on any meter attribute or rate schedule. Tariff information can be associated to accounts and the software can calculate bill determinants based on the available metering data for downstream billing systems. This reduces the impact that advanced metering deployment and the use of more complex and dynamic tariff may have on customer care and billing systems.

Oracle Utilities Meter Data Management can also be used in conjunction with Oracle Utilities Billing Component software (separately licensed) to provide a comprehensive billing and metering data management solution. Oracle Utilities Meter Data Management and Oracle Utilities Billing Component software share common databases, rules repository, web screens, security, and reporting infrastructure providing a tightly integrated solution. The software can also be configured to provide billing interfaces to other systems including Customer Information Systems (CIS).

Demand Response


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The critical periods of high usage or in a dynamic pricing environment, the MDM software is required to understand the price events and accurately monitor the customer behavior via their usage. At the same time, it is also critical to understand the responsiveness of customers to price signals to optimize demand response strategies. The MDM addresses, via configuration (Oracle Utilities Rules Language, meta-data, and web services), the processing of demand response information. Demand Response (DR) Phases:

DR Recruitment and Enrolment

Address customer recruitment: Eligibility may be based on peak lead, metering equipment installed, types of load, etc.

Provide usage and pricing data to consumers

DR Event Planning

Allowing for operational planning based upon program effectiveness Use past experience to forecast future load requirements during DR event(s) Assist in managing a prolonged DR event so that one group of customers is not

overly curtailed

DR Event Notification

Logging demand response events

1. Issuing demand response commands to DR and AMI via head-end systems to control in-home display, programmable thermostats, HANs (home area networks), etc…

DR Compliance and Billing

Load and validate AMI meter data Measuring Demand Response effectiveness – usage before and after events Address Demand Response Pricing Programs

Provide usage to allow for:

Dynamic Pricing Program: TOU, CPP, RTP (real time pricing) Incentive-based: Direct Load Control, Voluntary Curtailment Programs, etc. Settlement, such as the financial process to determine compliance, including

rewards and penalties based upon usage during an event.

Aggregation

Oracle Utilities Meter Data Management provides comprehensive data aggregation capabilities to perform data aggregation across account, service points, meters, transformers, and more. Using Oracle Utilities Rules Language, data aggregation of meter data is easily accomplished. Oracle Utilities Rules Language includes statements and functions that allow aggregation of meter data to almost any indices.


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Oracle Utilities Meter Data Management can also be configured to: Address distribution planning by comparing the aggregated meter load to the

rating of equipment to determine if the equipment is sized appropriately Identify losses by aggregating load to a summary distribution node (like

transformer) to identify losses – technical or non-technical; this information can be used to help identify theft and equipment malfunctions

Allow for forecasting processes by aggregating load by class of customer and other indices

Address demand response processes by aggregating load by region Identify net usage in a net-metering or co-generation scenarios.

Usage Analysis and Usage Editing

Usage Analysis

MDM provides robust tools to view and analyse usage data for all types of meters and unit of measure. These tools allow users to search, graph, scale, sum, and download meter data. Users can compare multiple usage curves or compare usage to other types of data like weather. Users have the ability to view total usage for a particular service point through multiple meter change-outs or customers.

Usage Analysis Tools

MDM provides comprehensive functionality and integrated thin client web screens that allow users to easily view usage. Users can use these screens to search, view, add, or edit data.


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Scalar Data

Viewing and Editing Interval Data

Interval Data Center

Oracle Utilities Meter Data Management also includes advanced interval analysis tools with the Interval Data Center. The Interval Data Center is a comprehensive tool to edit and analyse interval data stored in various tables in the data repository. This tool allows users to view one or more cuts of interval data. Users can also edit the interval data in a work set that allows users to save temporary edits to a working table for action later.


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Graphical Viewing Tools

MDM provides rich interval graphing/charting tools. The interval data can be viewed in numerous graphical ways: as read, combined cuts, monthly profiles, daily profiles, duration plots, etc... Users can perform analysis on the data in various ways looking at maximum, minimum, average, TOU, and statistical values. Data is scalable to different interval lengths.

.

Graphical Viewing Tools


Overlap multiple curves of interval data to compare usage to weather, a profile, or another meter.

Show interval curves as month or daily values

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Interval Data Reports

MDM also provides data reports in a table format. These reports can be exported to popular programs like Microsoft Excel via comma separated value (CSV) files. Included are the following:

Detail Data Report Average Day Report Daily Energy Report Daily Maximum Report Daily Minimum Report

Data Report

Usage and Events Process Control Interface

For monitoring usage and events MDM includes auditing controls and screens. If transaction fails critical validations, the application will log these occurrences.

MDM also provides information on payloads and transaction processes. The application provides statistics like total payloads, payloads failed, total transactions, transaction failed, and transactions per minute, etc.


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Usage and Events Process Control Interface

AMI Command Management

MDM includes the capability to query and track all AMI commands issued. The user is able to see the status of commands like completed, processes, timed-out, etc . Most AMI commands are responded to in an asynchronous fashion, it is extremely important to know the status of commands issued.

Command History

Service Order Processing

MDM can be configured to process utility service orders (move-ins, meter exchanges, etc.). These processes include AMI interaction to control the meter such as AMI rollouts, meter commissioning, meter connects, and on-demand readings. Using configuration, the application can also issue service order request based on AMI events or validation, editing, and editing (VEE) exceptions, such as low battery or tamper alarms.


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© 2009 Oracle Corporation – Proprietary and Confidential


Work Request based on Events

Work Response/Confirmation

Work Order:Meter

Investigation

Work Order:Meter Test

Etc.

Work Order System

Etc.

Service Order:Meter Exchange

Service Order:Meter

Commissioning

AMI

Work Response/Confirmation

Service OrderSystem / CIS

Service Request

Oracle UtilitiesMeter Data

Management

Schematic of Service Order Processing

Oracle Utilities Meter Data Management can be configured, via Oracle Utilities Rules Language and meta-data, to address the automated processing of field service orders. The application will identify meter errors and other events that require service order processing. It then automatically generates a service request as an outbound event or message that can then be sent to the appropriate internal system or systems.

Oracle Utilities Meter Data Management can also be configured to generate service orders based on business logic to help eliminate unwarranted field service calls. This logic may be based on numbers of occurrences over a period of time, severity of the error, or other business reasons.

Web Presentment

In numerous marketplaces, sharing consumer usage information is a key driver for deployment of an Advanced Metering Infrastructure (AMI). The goal is to alter consumer’s energy usage behaviour by shifting their high- energy activities to periods when demand is lower. This potentially also promotes a more conservative consumer. When consumers understand how they use energy and when it is more cost effective to do so, they will ideally use less energy when financially motivated.


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In most cases, utilities want to show customer usage on their existing portal along with billing data, rate information, and payment information from their Customer Information System (CIS). To address this, Oracle Utilities Meter Data Management provides web services that can be used to present usage and other Oracle Utilities Meter Data Management data on the client’s portal. Web services APIs allow portals and presentment tools easy access to the data without having to replicate the data in their repository. The Oracle Utilities Meter Data Management web services include security to prevent unauthorised access to the data.

Revenue Protection

Oracle Utilities Meter Data Management also provides functionality to track and manage both tamper and theft situations. These situations can be identified by VEE exceptions, meter events, or a combination of both. Examples of these revenue protection activities include tilt, reverse rotations, tamper alerts, zero consumption, and low usage when compared to historical usage or low usage when compared to a profile. Additional, client- specific rules can be added, as required.

The application provides screens and reports to perform analysis on these occurrences. In addition, the application can also perform average daily usage (ADU) tolerance checks by comparing the ADU for a meter reading to an assigned meter profile. Users are provided screens to graphical compare the two readings and to search for possible reasons for this anomaly. An example of this is shown below. When an energy discrepancy is found, the screen can show the actual usage (green curve), the profile usage (red), and the variance (blue). The detection rules can be configured to trigger service orders for field inspection or just exceptions for users to investigate the identified anomalies.

Revenue Protection Anomaly


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Revenue Protection Events Search PageReporting

MDM provides robust, web-enabled reporting capabilities, both natively and via tight integration with a third party reporting tool. Reporting capabilities include online data viewing, graphing and analysis, as well as the ability to configure business and specific operational reports. The application provides a number of productised reports, while additional reports can be configured. These reports can be manually emailed or sent out automatically via programmatic interface.

These built-in reports include the following: Usage Exception – Report shows all exceptions per meter Missing Read – Report shows all meters that have not been read according to the

read schedule Physical Meter Event – Report lists physical meter events Interface Status – Status reports on the status of interfaces Revenue Protection Usage – Report lists revenue protection events and

exceptions Meter Population by Meter Read System – List meters by meter read system Meter Population by Read Cycle – List meters by meter read cycle Closed Work Queues Detail – Report shows all closed Work Queues Work Queues Aging – Listing open Work Queues items by length of time based

and on when the item was opened Work Queues Productivity – This report summarises overall activity in Work

Queues. The report details the average number of Work Queues items by day as well as the average time to close items

Open Work Queues Items by User – Lists all open Work Queues by user and is intended for either managers or individuals to review open items assigned to them or their assignees


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Sample of Reports

Advanced reporting capability allows for easy creation of custom-built reports accessible in a number of standard industry formats including Microsoft documents (Word, Excel) and Adobe Acrobat.

Example of Report Format Selection and Emailing Features

Auditing

MDM auditing functionality includes full audit trails that can optionally be turned on or off by table. These auditing controls are used to comply with internal and regulatory requirements, such as the Sarbanes-Oxley Act, to identify when data was changed and who made the change.


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The Audit Report functionality allows a user to search for changes in a given table or across tables by a range of attributes including user, date, and time of change.

MDM also provides functionality to view and report on any changes that are made to database records. For usage data, the application allows users to view the audit history of previous versions of usage. For interval data, this is presented in a table and graphical form. In addition, the software allows users to promote previous versions of the data to be the current usage. This acts as an “undo” feature to correct mistakes made during updating of usage.

Usage Versions Page View and Compare Versions of Interval Data

Assigning User to Roles

Advanced Oracle Utilities Meter Data Management Capabilities

Using Oracle Utilities Rules Language and meta-data configuration capabilities, the following advanced features can be implemented. This includes capabilities to address unmetered usage, unbilled energy, and customer profiling.


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Unmetered Usage

MDM can provide capability to address requirements related to unmetered devices, such as streetlights or security lights, by using standard profiles as a typical reading. The application can be configured to adjust this usage based on hours of day light or other indices, if required.

Unbilled Usage

MDM can identify unbilled energy based upon data provided by the billing engine or a Customer Information System (CIS). This information can viewed and reported. In addition, the software can be configured to perform calculations where energy has been delivered, but has not yet been billed.

Customer Profiling

MDM application can be used to create standard load profiles based on customer usage patterns. The application can also be used to convert legacy scalar meter readings into interval data based on custom load profiles or market profiles.

Asset and Entity Management

MDM is designed to load and store all of the required asset and entity infrastructure data. The following entities are provided as part of the core system: customer, account, service point, logical meter, physical meter, meter configuration, meter reading system, usage events, physical meter events, and meter inventory location information. Thin client web pages are provided for all entities. Shown below is a sample of the meter configuration web page.

Meter Setup Screens Meter Configuration Pages


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Meter Configuration Detail Pages AMI Module Installation History

Pre Requisites

Meter Consumer Data (Name, category (domestic, commercial etc),CIN, GIS data

(address, location) Automation prerequisites like Hand Held Devices / Communication

Infrastructure for meter reading and data transfer / other modes of capturing and transferring meter data


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Technical Architecture & Environment



Oracle Utilities Meter Data Management


Advanced Smart Meters

Handhelds

Drive-by

PLC

AMR

MV-90

AMI / AMR SOLUTIONS

Online Presentation

CIS Billing & Call Centre

Settlement

Distribution Planning &

Analysis

Work Management

System

Forecasting & Energy

Procurement

DOWNSTREAM SYSTEMS

Complex Billing

Loading Usage & Events

AMI Commands

VEE

Event & Exception

Management

AMI/AMRProcesses

Data

Billing Determinants

Meter Reads / Events

Aggregated Load

AMI Rollout

Customer & Meter Info

Service Order Request

Service/ Work Orders

Demand Response

Signals

Customer InformationCustomer Information

Meter Asset Meter Asset

Exceptions & EventsExceptions & Events

Meter Data RepositoryMeter Data Repository

Security, Reports and ConfigurationsSecurity, Reports and Configurations

Billing Determinants

Usage Analysis


Reporting Auditing

Web Presentment

Process Control

Demand Response

Security

Revenue Protection

Command Management

Aggregation

Outage

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Module: Oracle Utilities Load Analysis

Overview: Load Analysis

Load Analysis is a solution designed to help collect, manage and analyze load research data. It consists of subsystems for sampling, data management and data analysis.


Comprehensive Energy Analysis

Load Analysis unlocks information buried within your enterprise data. It systematically collects and validates data from many sources, including current and historic usage, billing and weather. Load Analysis also provides advanced editing, estimating and processing of large volumes of information.

The value of Load Analysis comes from the sophisticated analytic engine partnered with powerful interval data management. Users quickly understand customer load and energy usage patterns, and develop statistically valid sample designs for load profiling and estimation, or other purpose. Oracle Utilities Load Analysis also provides improved research, more efficient operations through comprehensive data analysis and complex statistics.

Business Intelligence

Distribution companies use Load Analysis to obtain this critical knowledge from data across their organization. Load Analysis is the most extensive, powerful and widely used load research system available today, providing the tools to collect, manage, analyze and effectively store large volumes of energy data.

Advanced Data Management and Analysis

Validation and Editing:

Load Analysis provides automated and comprehensive validation along with editing tools that check and clean newly entered or newly edited data for errors and enable personnel to change any descriptive information or interval data value. An audit trail of edits is maintained and the original, unaltered record is stored for restoration at any time.

Ratio Analysis:Load Analysis expands sample demands to class estimates using actual or calculated billed


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energy. Users produce demand estimates using combined and separate analysis, including a measure of their performance. No additional data collection or increase in sample size is needed. Program Scheduler and Sequencer:

Users schedule programs to run at specified times of the day and specify business flow for automated processing.

Database Management:

A tool set is available to view, add, update, delete and graph load data. Load Analysis provides utilities with the ability to create and manage databases, enter data and archive data for long-term storage. Load Analysis is also equipped with sophisticated database management tools to handle large volumes of interval data very efficiently.

Import/Export Data

Users enter time series data into an interval database using one of the numerous input formats. Load Analysis supports many different import and export formats, such as MV90®, Cellnet®, Westinghouse® and Teldata® to facilitate business with other energy information suppliers.

Sampling

Validation and Editing

Load Analysis provides automated and comprehensive validation along with editing tools that check and clean newly entered or newly edited data for errors and enable personnel to change any descriptive information or interval data value. An audit trail of edits is maintained and the original, unaltered record is stored for restoration at any time.

Report Generation

Totalizer

Generate totals and subtotals of load values for customers with multiple points of delivery. Users produce summary load statistics showing peaks, averages, load factors and a measure of missing data, all useful for power and wholesale billing, and for load studies.

Late Cuts


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The quality of data inputs to load research databases are monitored for late cuts. Users identify missing cuts of data while recovery is still possible. This report is applied to an entire database or to information on specified customers. Late cuts are automatically identified by channels whose data ends before a specified cutoff.

Validation Statistics

Monitor the quality of data as it is entered into the load research database. Load Analysis summarizes the results of validation tests into easy-to-read reports, enabling users to recognize trends in the quality of load data.

Analysis

Domains Analysis (Mean-Per-Unit and Ratio)

Accurately estimate demand for sub-populations of customers. Users produce many types of load statistics such as coincident and non-coincident demand and energy. Domains Analysis uses existing field samples not originally considered in the sample design yielding more value for your existing data.

Coincident Peak Analysis

Produce estimates of a rate class coincident peak demand and its corresponding sampling error for up to twelve periods. This helps users determine the responsibility of a rate class towards costs, providing a more accurate measure than approaches based on a single hour of demand.

Load Analysis utilizes mean-per-unit and ratio estimation techniques.

Proxy Day Selection

Automatically select best matching historical load shape in comparison to a specified selected day.

Cost of Service Interface with Probability of Dispatch

Incorporate all major cost allocation methods, providing an essential link between load research data and cost of service software. This enables quick comparison of different cost allocations methods and their revenue impacts. Users calculate time-differentiated demand and energy cost allocation factors over all hours of the year. Load Analysis provides tools to balance premise level loads to system loads. This process incorporates variable, fixed losses, and unaccounted for energy, including


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energy allocation modelling, premise level development, generator level development, cost allocation and probability of dispatch.

Individual Customer Analysis

Produce time-of-use, entire period and average day statistics and reports. Users apply different

time-of-use schedules to the same customer in a single run. Load Analysis produces statistics

for interruption and load control periods, and compute statistics for non-contiguous

periods in the same analysis.

Load Analysis

Load data Management

Accurately estimate demand for sub-populations of customers. Users produce many types of

load statistics such as coincident and non-coincident demand and energy. Domains Analysis

uses existing field samples not originally considered in the sample design yielding more value

for your existing data.

Load Analysis

Produce estimates of a rate class coincident peak demand and its corresponding sampling

error for up to twelve periods. This helps users determine the responsibility of a rate class

towards costs, providing a more accurate measure than approaches based on a single hour of

demand.

Load Analysis utilizes mean-per-unit and ratio estimation techniques.

Prerequisites

Datao Interval datao MV 90, Cell net, Teldata and Westinghouse o Billing Datao RH, temp, wind speed

Module: Oracle Utilities Rate Analysis


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Brief Description

The load analysis gives a module for cost of service analysis that is provided by Rate Management with rate analysis, costing calculations and reporting capabilities. Reports and calculations can be configured to provide cost of service analysis for NDMC.

Cost of service analysis have a capability to analyze the contribution of various customer classes to the system peak demand that is realized by Rate Management taking customer and customer class load and profile data as an input to provide reporting of peak demand contribution across customer classes.

A capability to apply cost allocation formulas to develop allocation factors is realized by Rate Management configured to apply cost allocation formulas and allocation factors as part of the reporting and calculation routines for cost of service reporting and rate analysis.

A capability to do what if analysis on proposed rate schedule is realized by Rate Management allowing users to perform “what if” and scenario analysis across customers and rate schedules.

Simulate rate impact based on load profile analysis is realized by Rate Management allowing users to run rate impact analysis reports based on rate changes and load profile changes.

This module is a part of Load Analysis


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Module: Oracle Utilities Load Profiling and Settlement

And Load Forecasting

Brief Background

Load Profiling and Settlement Overview

Load Profiling and Settlement enables users to create settlements, shadow settlements, create

load profiles, apply load profiles, and conduct analysis. Increase efficiencies, reduce costs, and

minimize risks by automating your entire market settlements process.

Load Forecasting Overview

Load Forecasting provides daily and monthly forecasting processes, scenarios & sensitivity

analysis, specify different entity relation to each other, aggregate the actual and forecast

results, track forecast accuracy and report results, integration to 3rd party forecasting models,

automatically checking for required inputs and forecast anomalies/ exceptions, compare

different forecasts to one another and compare forecast to actual, automatically back cast

process reviews forecast accuracy to assess what model or model combinations would be best

to use for future forecasts, exogenous factors that are not otherwise accounted for or properly

accounted for in the historical input data.


Load Profiling & Settlement

Settlements & Shadow settlements

Load Profiling and Settlement provides speed and accuracy for performing complex

calculations efficiently on interval data, billing data and customer information. This enables for

fewer disputes and better preparedness in negotiation in case they do arise.

Load Profiling and Settlement is flexible enough to follow all market rules and is pre-configured

with many of them.

Shadow settlements are run using the very same routines that generate the original

settlements. These verifications are run against actual consumption data, not just billing data.

Load Profiles


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Load Profiling & settlement aggregates usage data from multiple metering points and meter

types, managing diverse information.

Multiple load profiling and estimation methods are built into Load Profiling and Settlement,

with full support for industry settlement standards such as Proxy Day, Templates, Dynamic

Load Profiling, Regression Modeling, and Actual Metered Loads.

Load Profiling & settlement can report the results of its settlement calculations to any CIS or

other system for analysis or distribution, including the Energy Information Platform.

Load Profiles Analysis

Load Profiles settlement analysis enables slice and dice of customer base. Easy categorizing of

customer data, combined with powerful analysis of their usage and profitability provide better

more targeted marketing.

Settlements automation

Automation of the Load Profiling and Settlement provides the entire load settlement process.

Routines can be run whenever it is most convenient overnight, over lunch or even over the

weekend.

Load Forecasting

Accurate Contracts and Procurements

Load Profiling and Settlement enables producing improved load forecasts, and decreases

ancillary service charges with better power scheduling.

Load Profiling and settlement configuration

The Load Profiling and settlement configuration enable the realization of the following load

forecasting functionalities and in some cases with extension of load profiling and settlement: Add new forecast processes as well as provide standard processes for

daily and monthly forecasts. Provide scenarios and sensitivity analysis. Specify how different entities relate to one another. Number of levels in

the forecasting and report hierarchy. Automatically track forecast accuracy and report results to drive

continuous forecast improvement Automatically checks for required inputs and forecast anomalies/

exceptions. Standard reports including the ability to compare different forecasts to one

another and compare forecast to actual Automatically back cast process reviews forecast accuracy to assess what

model or model combinations would be best to use for future forecasts Account for changes in exogenous factors that are not otherwise

accounted for or properly accounted for in the historical input data. Forecast any duration, from one day to many years.


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Process for mapping detailed source data in situations where the forecasting will be performed at an aggregate level.

Top-down and bottom-up forecast processes to be assigned to a given entity to allow quick comparison to check for data inconsistencies.

Automated error handling for exceptions and Work Queues functionality for errors that require manual intervention

Load Profiling and settlement functions

Load Profiling and Settlement has a large range of reporting and rules based functions to allow

for the access, manipulation, validation, and aggregation of meter and customer and reporting

data. These rules can be configured to allow users and the system to perform many complex

and specialized reports and validations in a repeatable and automated fashion.

Meter data Central Repository

Meter data received by Meter Data Management is stored centrally within the Energy

Information Platform (EIP) and is accessible by all modules available on Energy Information

Platform – including to Load Profiling and Settlements that act as a service to other

applications, users, and customers.


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Module: Oracle Utilities Energy Accounting System

Brief Description:

Energy Accounting is a process for recording, tracking and reporting the amount and costs of the various consumable utilities used by commercial-scale facilities. Oracle Energy accounting functionality makes it easier to enter or import data, provides ready-made reports, and calculates corrections for some factors that affect energy use. Energy Accounting functionality can take inputs from Oracle Utilities Customer Care and Billing for billing and collection aggregates, Oracle Utilities Network Management System for any network configuration changes and estimation of technical losses. The Energy Accounting functionality uses profiling capabilities provided by Oracle Utilities Rules Language to compute energy balance at the distribution transformer and feeder level. It uses the aggregation capabilities of Oracle Utilities Rules language to produce Energy Accounting results at different administrative jurisdiction and network element level.

Energy accounting can help your organization understand how energy is used and can help motivate people to take actions that can result in significant utility cost savings. However, many organizations do not realize the full benefit of tracking energy consumption and cost.

The biggest pitfalls that keep organizations from effectively using energy accounting data are:

• Lack of staff time and commitment in maintaining the system. • Failure to communicate the results to the right people.

To make the most of energy accounting, it is crucial to allocate sufficient staff time for setting up and maintaining the system, and to develop a system of communication with administrators, facilities staff, and others whose decisions affect energy use. Energy accounting by itself will not save energy. But when used as a tool of energy management, it can help you make changes in operations or equipment that save energy dollars. Energy accounting can also help in budgeting, allocating resources for capital investment, and verifying the results of all of your energy management activities.

Functionalities:

Oracle Utilities Energy accounting system has following Functionalities:

The Energy Accounting reports can configured at different area level. The Energy Accounting reports can be configured at distribution transformer

level. Energy Balance can be created by using load survey data


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The Energy Accounting functionality is extensively using profiling capabilities to create a report which is comprised of different consumer categories.

The Energy Accounting functionality is configured using Oracle Utilities Meter Data Management which has over 50 built-in validations including load survey (Interval) data validations.


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Module: Oracle Utilities Customer Care and Billing

Brief Description:

Oracle Utilities Customer Care and Billing handles every aspect of utility customer information-service connection, meter reads, rating, billing, and more-while also undertaking associated functions like payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It helps utilities in any market maximize revenue, create cost efficiencies, and respond to market change. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. As a result, Oracle Utilities Customer Care and Billing clients reliably meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.

Module Features:

Optimized Customer Satisfaction Precision Billing for Multiple Products Modular Architecture Low Cost of Ownership Quick Data Entry Functions Online Help with Searchable Index User Display Preferences Portals Context Menus and Drilldowns Always-Available Dashboard

Functionalities:

Oracle Utilities Customer Care and Billing for specific customer consists of integration of the following Functionalities:

Oracle Utilities Customer Care and Billing context menus allow the user to move quickly to transactions related to the selected object while keeping the current Person/Account/Premise context.

An Oracle Utilities Customer Care and Billing toolbar within the browser window provides shortcuts to frequently used transactions, such as the ability to quickly return to Control Central or Save data.

Rather than use the base-package's search and maintenance pages, implementations can configure the system to find and display information in a variety of configured portals and zones.

Oracle Utilities Customer Care and Billing maintains and displays alert information, which contains messages highlighting a variety of important situations that deserve special attention.


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Oracle Utilities Customer Care and Billing provides many graphical tree structures that provide users with a view of the key data relationships (e.g. the Person and Premise linked to an Account).

When an Account has many associated services, Oracle Utilities Customer Care and Billing automatically limits the amount of data shown to the user and provides summary totals with drilldowns where appropriate.

Oracle Utilities Customer Care and Billing has numerous data replication and merge functions to minimize repetitive data entry and reduce typographical errors, including replicates for Account/Person, service address, billable-charge template, adjustment-type profile, meter, and item.

The user interface displays, in the operator’s preferred format:

o Dateso Financial Amounts. This includes the decimal point, thousands

separator, and negative values Phone numbers. Phone number type is defined in a user control table and can be specified to validate and format phone numbers for display, depending on regional format requirements

o Address. These formats can be defined by country

Oracle Utilities Customer Care and Billing can bill for any number of services—not only multiple standard utility services (electricity, gas, water, sewer, waste water, solid waste, etc.), but also third party charges and other services such as insurance, rental payments, or appliance sales; the possibilities are virtually unlimited.

Oracle Utilities Customer Care and Billing can generate customer bills and letters in the language of the customer’s choice. Information such as line-item bill descriptions, bill messages, and other customer-specific labels can be entered in multiple languages.

In Oracle Utilities Customer Care and Billing, a single Person record exists for each individual or business with which a company has contact.

An Account may have multiple additional contact Persons linked to it, and a Person may have more than one Account.

The following diagram represents the integrated Oracle Utilities Customer Care and Billing footprint:


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PRE-REQUISITES:

Following are some prerequisites for implementing Oracle Utilities Customer Care and Billing to avail full functionalities available in the module

Consumer data Payment / Outstanding details Meter connection details Spot Billing Machines and related software Customer Care Center Integrated Voice Response System (IVRS) Geographic Information System (GIS) Integration with ePayment gateway Integration with SMS Gateway Bar code readers Any Time Payment (ATP) Machine



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The diagram below outlines the architecture and a breakdown of the tiers into internal layers:

Oracle Utilities Customer Care and Billing is a web-based "N-tier" client server application with the following tiers:

Client – A Web Browser based "thin" client which contains the user interface to the product utilizing JavaScript and XML to provide a dynamic interactive user experience

Web Application Server - A Web Server that consists of several layers. It provides the pages that are displayed on the client Web Browser and act as a conduit to the business objects. Some data is cached on the web server for efficiency in the page loading. The Web Application Server also has load balancing capabilities and an external XML application integration engine to deliver XML requests from external applications for the business objects to process

Business Application Server – A J2EE application housing the business layer of the application which can be deployed either with the Web Application Server or within a separate container. It is responsible for the underlying business objects that handle the actual business processing. Business objects are written in Java and can support user exits or plug-ins that are also written in Java. It also handles the communication and connection pooling to the Database Server via Hibernate and C3P0

Database Server – A database management system that is responsible for retrieval and storage of product data.


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Integration:

The Oracle Utilities Customer Care and Billing can be integrated with other utility applications to enhance the productivity of the organization.

2. Oracle Utilities Customer Care and Billing and Utilities Mobile Workforce Management:This integration provides the tools required to increase the levels of customer service and enhance internal productivity. It facilitates the following interaction:

o Sending appropriate field activities to Oracle Utilities Mobile workforce Management.

o Allowing user to dynamically view and select field appointment times while speaking with customers.

o Keeping Oracle Utilities Customer Care and Billing field activities updated with the latest status and remarks information from the field, thus keeping user and customers better informed.

3. Oracle Utilities Customer Care and Billing and Oracle Utilities Network Management Systems:

Oracle Utilities Network Management System is the central repository for outage Information; for example, outage calls, affected supply nodes, expected restoration time, etc. It facilitates the following interaction:

o Oracle Utilities Network Management System uses the set of current customers to determine and manage outages to minimize their impact.

o Oracle Utilities Network Management System is informed of outages captured in Oracle Utilities Customer Care and Billing.

o Oracle Utilities Customer Care and Billing displays the current status of outage at a given Premise for customer service.

4. Oracle Utilities Customer Care and Billing and Oracle Utilities Work and Assets Management Integration: The Oracle Utilities Customer Care and Billing- Oracle Utilities Work and Assets Management integration facilitates the following interactions:

o Create new Service Requests from Oracle Utilities Customer Care and Billing. This integration also supports work requests that are not related to a specific Premise.

o Update Field Activity in Oracle Utilities Customer Care and Billing with Status and Log(from Oracle Utilities Work and Assets Management)

o Complete Field Work in Oracle Utilities Customer Care and Billing (from Oracle Utilities Work and Asset Management).


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o Synchronization of physical data and customer data from Oracle Utilities Customer Care and Billing to Oracle Utilities Work and Assets Management.

o Updates to customer data, collected from the field, from Oracle Utilities Work and Assets Management to Oracle Utilities Customer Care and Billing.

o Create new field activities from service requests(from Oracle Utilities Work and Asset Management)

o Update field activity schedule date and problem description associated with service requests(from Oracle Utilities Work and Assets Management)


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Module: Oracle Utilities Network Management System

Brief description:

Oracle Utilities Network Management System help utilities safeguard workers and the public, improve restoration time and efficiency, and reduce the costs, risks, and uncertainties of energy distribution operations. This richly functionally rich and fully integrated solution improves trouble management, outage analysis, operations dispatch, crew management, switching order development, safety documentation, and reporting network operations while also managing assets, monitoring real-time performance and delivery security, and providing alerts regarding outage situations. Oracle Utilities Network Management System is the only product designed from the ground up to respond to control-center needs and is specifically designed to help utilities achieve contract commitments, meet objectives, and bolster bottom-line performance. Oracle Utilities Network Management System supports trouble management, outage analysis, operations dispatch, crew management, switching order development, safety documentation, reporting, and other critical operations functions. In addition to application software, Oracle Utilities Network Management System integrates multiple business information systems, GIS, SCADA, CIS and AMI (to name a few), so operators have an accurate and real-time view of the electrical system’s current conditions. Oracle Utilities Network Management System – outage management also maintains a complete and accurate history of all outage management events for management and regulatory reporting.

Oracle Utilities Network Management System helps you maximize the investment in your electricity distribution network. It is a comprehensive, integrated Outage and Distribution Management System featuring a common operations model, end-user applications, and decision support environment that work with your existing SCADA, GIS, and complementary systems. Oracle Utilities Network Management System accelerates network restoration, improves operational efficiency and system reliability, and better manages distribution assets.

Manage OutagesBy using Oracle Utilities Network Management System, utilities improve operational efficiency, reduce the duration of outages, increase customer satisfaction, improve asset management decisions, access information in real time, increase flexibility, speed task transitions, enhance fault tolerance, and integrate existing information.

Improve Operational Efficiency

Determine the crew resources necessary to achieve restoration objectives. Effectively utilize resources between operating regions. Determine when best to schedule mutual aid crews.

Reduce the Duration of Outages

Improve the speed and accuracy of outage predictions. Reduce crew patrol and drive times through improved outage locating.


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Our Solution

Increase Customer Satisfaction

Improve outage communications for initial and follow-up customer calls, and via IVR, web sites, and other notification methods.

Provide customers with more accurate estimated restoration times.

Improve Asset Management Decisions

Optimize expenditures on new and existing assets. Improve service reliability by tracking all customers affected by an outage,

determining electrical configurations of every device on every feeder, and compiling details about each restoration process.

Access Information in Real Time Increase crew safety and efficiency. Access automatically updated information via graphical maps and tabular

lists.

FUNCTIONALITIES:

Oracle Utilities Network Management system has following Functionalities:

Users have the option of entering Study mode for the Switch Sheet and Viewer with the model based on the real-time status and run through the steps, or a set of steps, and viewing the results.

The Audit Trail capabilities within the system track events and transactions changes with timestamps and user IDs.

Users have the option of entering Study mode for the Switch Sheet and Viewer with the model based on the real-time status and run through the steps, or a set of steps, and viewing the results. Both the sessions can be viewed on the same screen.

Oracle Utilities Network Management System has an extensive set of navigation aids in the system including:

o Users can navigate from the tabular listing of events to its location in the

Viewer via the View buttono Users can navigate from the Crew Actions window to a specific crew

location in the Viewer via the View buttono Users can navigate from Switch Sheets to the extents of a saved ”View

Area”o Users can navigate to the tabular listing of an event from the selected

device in the Viewer via a Highlight Event option. The Control Tool for a given device is accessed directly from the device in the Viewer.


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Our Solution

The Viewer operates in a manner that allows the user to toggle through all of the defined views for a selected device via the Target button. Defined views can include the geo-referenced view, any defined schematic views on which that devices exists, and substation detail views including zone substation schematics and distribution substation internals.

Full Operations – Provides full access to all end-user Oracle Utilities Network Management System modules and their functions

Trouble Operations – Provides full access to all Trouble ManagementFunctions also provides access to a subset of Power Flow and Suggested

Switching functions related to the Trouble Management

Trouble Maintenance – Provides access to a subset of the Trouble Management functions suitable for maintaining, updating and completed

trouble records

Switching Operations - Provides full access to the Switching Management functions, also provides access to a subset of Power Flow and Suggested

Switching functions related to the Switching Management

Switching Prep – Provides access to a subset of the Switching Management functions suitable for preparing switching plans but does not

allow switching plans to be executed

Switching Request – Provides access to a subset of the Switching management functions suitable for preparing switching requests, but does

not allow switching plans to be recorded or executed

Administration – Provides the SQL Admin tool for updating the database, as well as the View Area, Trouble Call Entry, and Outage Callbacks tools

Model Validation – Provides access to the tools necessary to review and maintain the Oracle Utilities Network Management System Model

Crew Operations – Provides access to a subset of the Trouble Management functions suitable for administering crews but does not allow actual dispatching of crews

View Only – Provides access to summary tools and a graphical Viewer for reviewing status of operations but does not provide the ability to modify crews, the status any events or any switching plans.

Oracle Utilities Network Management System is an “N-tier” client server architecture. All persistent network management system data is stored in an Oracle RDBMS instance. Oracle Utilities Network Management System “services” are UNIX daemon processes that manage the electrical network model. End-users access the real-time state of the electrical network model via a range of client applications via Oracle Utilities Network Management System services.


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Our Solution

Oracle Utilities Network Management System provides graphical user interface(GUI).

The Oracle Utilities Network Management System security is user, role and function based. At login, the system prompts for a user name and password. The system displays a user type options menu, from which the users can select any user type or environment that they are authorised for. Once logged in, the system starts the windows and functions available for that user type.

Oracle Utilities Network Management System utilises configuration tables for user and environment. Valid users are defined in a user table. Each user is given a user name and password that must be entered to gain access to an environment. The full name of the user is added for further identification. Each user only has access to the environments specified in an environment table. A script starts each environment.

The environments for which, a given user is authorised and maintained by a system administrator. Each environment is set up via a project administrator to support a specific set of functional capabilities and optionally restricted access to those functionalities (read-only for example).

Oracle Utilities Network Management System presently manages user names and passwords locally within the Oracle RDBMS. The system has a Configuration Assistant” tool to add/delete/modify valid system users.

Users can change their own passwords.

System can have multiple profiles so different user types can have different views and access rights.

System can support a re-logon option to keep current session/login active for rapid shift change

Oracle Utilities Network Management System offers a Symbology Editor feature which helps users in defining symbols.

NDMC can define various User Types for Oracle Utilities Network Management System through a GUI. The User Type definition can restrict access to tools allowing users to access only the parts of the system required for their specific duties, such as Crew Management. Crew Management is a standard predefined User Type within Oracle Utilities Network Management System.

The Viewer provides a graphical display that is dynamically refreshed as changes occur in Oracle Utilities Network Management System. The Viewer allows other graphic indicators to be shown surrounding the target device to identify crew(s) dispatched to the device, SCADA digital status and quality codes, SCADA analogue measurements and quality codes, trouble call predictions, notes, and tags.


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Our Solution

Oracle Utilities Network Management System allows unique symbology to be defined for each device and outage status to represent normal and abnormal states. Symbology can also be defined to represent normal and abnormal conditions on a phase level for multi-phase devices that can operate on an individual phase level.

Oracle Utilities Network Management System can also display indicators for various conditions on each device.

Oracle Utilities Network Management System allows unique symbology to be defined based on Call Trouble Codes so that clues can be associated to the predicted device an allow the dispatcher to readily see and assess the nature of the outage event.

Users can toggle the Viewer between the Real-time and Study mode. Within the Study mode, users can change the status of the model without affecting the real-time status. This allows users to perform “what-if” analysis prior to execution in real-time.

Oracle Utilities Network Management System provides a SCADA Alarm Summary which shows SCADA measurement values that are outside its

defined limits.

Oracle Utilities Network Management System allows call entry when the customer information system is not available, in order to handle the situation when call comes from emergency services like police, fire etc.


Oracle Utilities Network Management System is a client-server architecture builton top of a real-time message bus. The Oracle Utilities Network ManagementSystem services cache model information is stored in a RDBMS hosted model.The model integrates GIS, CIS, CSR and SCADA data along with tracking crewresources to provide a real-time view of field equipment status and crew activity.The Oracle Utilities Network Management System client adapter to the RDBMSbased model through the model managing Oracle Utilities NetworkManagement System services.


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Our Solution


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Our Solution

Module: Oracle Utilities Mobile Workforce Management

Brief description

Efficiently managing field workforce is a complex balancing act. Emergency repairs, customer requests for same day service and other anticipated events can disrupt routine service calls and scheduled maintenance. Customer service representatives, dispatchers and field technicians must be in sync with one another and should have timely information about the status of jobs.Oracle Utilities Mobile Workforce Management is an integrated, end-to-end solution that improves communication between operations and field-personnel, optimizing the entire service chain. Embedded real-time scheduling lets you reschedule field crews in real-time and mobilizes the right technicians for jobs and gets them to site quickly. This significantly reduces the missed appointments, service backlogs and increases employee productivity and satisfied customers.

Oracle Utilities Mobile Workforce Management supports the full work-order lifecycle:

Appointment Booking Resource Assignment Vehicle Tracking Work Order Delivery Order Status and Completion

Functionality

Oracle Utilities Mobile Workforce Management for specific customer consists of integration of one or more of the following core products:

Mobile Dispatch: It supports real-time wireless communication between dispatchers and field technicians. Dispatchers send field orders to field crews over wireless network, Field Crew send status and completion information back to the dispatchers.

Scheduling: The product provides embedded real-time scheduling which helps the utilities accommodate unexpected events. Field orders are automatically scheduled according to the rules established by the company. By monitoring use of resources in real-time, MWM lets the call center workers and dispatchers match resources to service tasks more accurately.

Automatic Vehicle Location: This application uses the GPS based AVL. This feature gives dispatcher and call center personnel the ability to monitor crew locations in real time on map displays.

The mobile dispatch and scheduling modules focus on streamlining field orders processing from origination to completion. The AVL module is focused on tracking vehicles’ location.


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Our Solution

The following diagram depicts the typical Oracle Utilities Mobile Workforce Management workflow:

Oracle Utilities Mobile Workforce Management is an integrated, intuitive solution for workforce optimization, combining:

Real time mobile dispatch and management, using the industry standard wireless and web-based functionality.

AVL functionality with GPS support, with access to up-to-the-minute crew locations visually on map displays.

Appointment booking, including the ability to view real-time crew availability, schedule (or reschedule) and confirm appointment, and allocate work to best available resource based on availability, skills, equipment status and work rules

Crew scheduling, with rules-based, configurable automated processes to improve productivity and efficiency, streamline work assignments, change schedules and priorities as needed, reduce planning, and minimise unproductive crew time

Reviews to balance the workload (“work force-to-work order” ratio) Support for status reports and updates from field crews Street-level routing, including the ability to route workers efficiently based

upon expected travel time from current location Capabilities for monitoring schedule and route deviations, as well as

emergency conditions, to allow NDMC to respond immediately to emergency conditions at a customer location and improve crew safety with a vehicle operator alarm system


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Our Solution

Tools that improve customer satisfaction, while making more efficient use of capital assets and labor resources, lowering operating costs, and ultimately improving the company’s bottom line.

Pre-Requisites

Following are the pre-requisites for the implementation of Oracle Utilities Mobile Workforce Management

Map Content used in the vehicle tracking functionality should be provided. The Tracking unit such as i-Track iCU 500 (or any standard product), fitted

with SIM card which uses GPS (Global Positioning System) via satellites and transmits the position should be provided

PDA, which is used for wireless communication between Dispatchers and the Field Crews must be provided

Customer Care Center to log the service requests

Technical Architecture

Oracle Utilities Mobile Workforce Management is a client-server application with three layers: database, application and presentation

The system is logically organized into 3 sub-systems:

Fixed-end Subsystem: It is a portion of Oracle Utilities Mobile Workforce Management that resides at a fixed location. It includes control centers, dispatch centers, management offices, depots etc.,


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Our Solution

Mobile Communication Subsystem: The Mobile Communications subsystem is the private mobile radio or public radio network that provides wireless data communications between the fixed-end and mobile subsystems.

In-Vehicle Subsystem: Oracle Utilities Mobile Workforce Management Mobile Client performs the following functions:

o Handles all the displays to and input from the field crewo Controls data communication with fixed endo Contains the business logic and fields required to support field service

operationsIntegration

The Oracle Utilities Mobile Workforce Management can be integrated with other utility applications to enhance the productivity of the organization.

1. Oracle Utilities Mobile Workforce Management and Oracle Utilities Customer Care and Billing:

This integration provides the tools required to increase the levels of customer service and enhance internal productivity. It facilitates the following interaction:

o Sending appropriate field activities to Oracle Utilities Mobile Workforce Management

o Allowing users to dynamically view and select field appointment times while speaking with customers

o Keeping Oracle Utilities Customer Care and Billing field activities updated with the latest status and remarks information from the field, thus keeping users and customers better informed.

2. Oracle Utilities Mobile Workforce Management and Oracle Utilities Network Management System:

This integration provides the ability for outage and non-outage emergency work produced by Oracle Utilities Network Management System to be given to crews who are equipped with MDTs in their vehicles.


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Technical Infrastructure


5Technical

Infrastructure

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Hardware Sizing Summary

Hardware Production Non Production TotalTotal CPU's 24 12 36Total Memory (GB) 184 92 276Total Disk Space (GB) 1,775 251 2,026

Technical Assumptions

Operating Systems Windows Server 2003Oracle Enterprise Linux 5

Web Servers Oracle Weblogic Server 10 (Standard)Oracle Application Server 10g (Standard)Windows IIS 6.0

Database Oracle 11g (11.1.0.6) (Standard)CPU Intel Xeon (Quad Core) 3.2 Ghz

Application Assumptions

Oracle Utilities Customer Care and Billing

105,000 electricity customers / metered sites (Current 70,000)

45,000 water customers / metered sites (current 30,000)

20,000 unmetered agreements (Including 14,000 property tax agreements)

2% Customers are direct debit All customers are metered / billed monthly 500 system users

Oracle Utilities Mobile Workforce Management

150 dispatchers and mobile users

Oracle Utilities Work and Asset Management

100 concurrent users


25,000 monthly read interval meters 25,000 monthly read time-of-use (TOU) meters 5,000 daily read interval meters 5,000 Daily read TOU meters An average of 10 channels per meter

Oracle Utilities Network Management System

150,000 customers 3 operator consoles 25 call centre operators 100 operations per day Up to 1,500 calls per hour

We propose a scalable data center and DR site. The data center hardware shall be on high availability mode.


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An illustrative design of the data center is as follows

Explanation of proposed network architecture

Internet bandwidth from 2 different ISP’s from internet routers will be load balanced by Link load balancer and routed to the IPS for first level of security check. The proposed IPS will first inspect the packet from layer-4 to layer-7.After inspection of the intrusion DOS, DDOS etc the traffic will come for the second level of security check to the external firewall. It will inspect for the malicious, junk traffic and drop the infected which can create the problem for the entire network. Then the third level of security check will be done at the internal firewall after this the trusted and authorized users can come and access the resources of the DC through internet. The proposed external firewall will also check and authenticate the MPLS users & traffic for datacenter intranet access. The web users and traffic which are coming to use the DMZ will be routed to DMZ (De-Militarize zone) of the datacenter and access the resources and server placed in the DMZ or internet Zone of the complete datacenter.Proposed components are fully capable of handing the load of the latest available application and databases. All the servers are suggested to proposed with HIPS security.


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Complete data of the datacenter will reside at a common SAN storage and will be backed up at Tape backup device. suggested storage is also scalable as per the future requirement. The proposed SLB will distribute the load on the web and application servers as per the availability and performance of the servers. We can create a logical segmenting on the SLB for the DMZ and MZ, if approved by NDMC.

NOTE

These recommendations are preliminary in nature, based on limited information, and should be used for budgetary purposes only. The actual size of hardware depends on many parameters specific to New Delhi Municipal Council’s (NDMC’s) environment. A thorough investigation will be conducted during implementation time before ordering production hardware.

Note that hardware and system operation software is dependent on specific environment and configuration for NDMC. Vayam however recommends that NDMC consults its existing hardware vendor, if any, and conduct further examination to validate the estimates. The beginning of the implementation phase will start with a workshop to help determine the infrastructure requirements for NDMC.

Whilst all care and attention has been made to provide the best possible recommendation, Vayam will not be responsible for the performance of the production hardware and Vayam does not undertake or commit to providing any hardware in connection with this proposal in this cost. If Vayam is selected as the preferred vendor, NDMC is free to procure hardware directly from a third party provider or may give us a separate work order.


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Hardware Sizing for NDMC’s Production Environment Using Intel Xeon (Quad Core) 3.2 Ghz

Tier Web / Application Servers Database Server SANPlatform OS

Web Server Resources OS DB Resources

Application CPUs

Cores

Memory (GB)

CPUs

Cores Memory (GB)

Space (GB)


Oracle Utilities Business Intelligence

Oracle Enterprise Linux 5

Oracle Weblogic Server 10 (Standard)

2 8 16 Oracle Enterprise Linux 5

Oracle 11g (11.1.0.6) (Standard)

2 8 16 255






1 4 8 400


Windows Server 2003

Oracle Application Server 10g (Standard)



1 4 4 40


Windows Server 2003

Windows IIS 6.0 2 8 16 Oracle Enterprise Linux 5


1 4 4 40


Energy Accounting Oracle Utilities Load Profiling

and Settlement Oracle Utilities Forecast

Management

Windows Server 2003

EIP Adaptor Server



4

16

32

1,040 Windows

Server 2003EIP App Server 2 8 16

Windows Server 2003

Windows IIS 6.0 2 8 16

Oracle Utilities Load Analysis

Oracle Utilities Rate Management

Windows Server 2003


Totals Linux 4 16 32 3 12 24 655Windows 11 44 88 6 24 40 1,120

Overall 15 60 120 9 36 64 1,775


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Hardware Sizing for NDMC’s Non-Production Environment Using Intel Xeon (Quad Core) 3.2 Ghz

Tier Web / Application Servers Database Server SANPlatform OS

Web Server Resources OS DB Resources

Application CPUs

Cores

Memory (GB)

CPUs

Cores Memory (GB)

Space (GB)


Oracle Utilities Business Intelligence





1 4 8 51






0.5 2 4 80


Windows Server 2003

Oracle Application Server 10g (Standard)

0.5 2 4 Oracle Enterprise Linux 5


0.5 2 2 8


Windows Server 2003

Windows IIS 6.0 1 4 8 Oracle Enterprise Linux 5


0.5 2 2 8


Energy Accounting Oracle Utilities Load Profiling

and Settlement Oracle Utilities Forecast

Management

Windows Server 2003

EIP Adaptor Server



2 8 16 104

Windows Server 2003

EIP App Server 1 4 8

Windows Server 2003


Oracle Utilities Load Analysis

Oracle Utilities Rate Management

Windows Server 2003


Totals Linux 2 8 16 1.5 6 12 131Windows 5.5 22 44 3 12 20 120

Overall 7.5 30 60 4.5 18 32 251


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Deployment Architecture

Suggested Logical Sizing by Tiers Diagram for NDMC’s Production Environments


24 GBWeb Server Tier

Database Tier

CC&B OU BI MDM / EA / LPSS WAM

CC&B OU BIWAM

Xeon : 4 Memory : 32 GB

Total RequirementsXeon CPU’s : 11Memory : 88 GB

Xeon CPU’s : 9Memory : 64 GB

Notes -Web Server TierØ The web tier has been split into Linux and Windows hosted servers all running on Xeon Based CPU’s Ø WebLogic Clustering capabilities can be used to provide high availability and immediate failover for mission critical applications such as NMS

or other applications as required

Notes – Database TierØ Optionally a RAC Clusters could be used to provide multiple processing nodes

Notes -GeneralØ These Logical Environments are all to be located at the Primary Site in New DelhiØ Assuming Xeon CPU’s are 3.2 GHz (Quad Core) – See Detailed Table for Allocation of Processing Cores and Memory for each environment.Ø The Intention of these Logical Environment diagrams is to clearly quantify the Hardware Resources required for each Site/Tier.

Primary Site – (NDMC) – Production Environments

SAN Tier

CC&B 140 GB

OU BI115 GB

MDM / EA / LPSS1000 GB

WAM40 GB Total Disk Space

1.775 TB

OS : Oracle Enterprise Linux 5Web Server : WebLogic 10 MP 1

OS : Oracle Enterprise Linux 5DB Server : Oracle 11.1.0.6

Blade Server4 Sockets for Up to 4 Quad

Core Xeon CPU’sOS: Windows Server 2003

Web Server: MS IIS 6.0OAS 10g For WAM

NMS(Clustered)

MWM

MWM40 GB

NMS

NMS400 GB

32 GB

LPSS /Forcast

LPSSAdaptor

16 GB

MWM

16 GB

MDM / Energy Accounting

Legend – Proposed SystemsCC&B - Oracle Utilities Customer care and Billing (Version 2.2.0)OUBI - Oracle Utilities Business Intelligence (Version 2.2.1)NMS - Oracle Utilities Network Management System (Version 1.9)

MDM - Oracle Utilities Meter Data Management (Version 1.4.53)LPSS - Oracle Utilities Load Profiling and Settlements System (Version 1.4.53)

Load Analysis - Oracle Utilities Load Analysis (Version 1.9.2)Rate Management - Oracle Utilities Rate Management (Version 1.4.53)

WAM - Oracle Utilities Work and Asset management (Version 1.8.1)MWM - Oracle Utilities Mobile Workforce Management (Version 1.5)

Load Analysis

Rate Manage

LA/RM

LA/RM40 GB

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Suggested Logical Sizing by Tiers Diagram for NDMC’s Non-Production Environments


12 GBWeb Server Tier

Database Tier

CC&B OU BI MDM / EA / LPSS WAM

CC&BDev/Test

OU BIDev/Test WAM

Dev/Test

Xeon : 2 Memory : 16 GB

Total RequirementsXeon CPU’s : 6Memory : 44 GB

Xeon CPU’s : 5Memory : 32 GB

Notes -Web Server TierØ The web tier has been split into Linux and Windows hosted servers all running on Xeon Based CPU’s Ø It is assumed that there will be separate instances for each Development and Test environment

Notes -GeneralØ These Logical Environments are all to be located at the Secondary Site in New DelhiØ Assuming Xeon CPU’s are 3.2 GHz (Quad Core) – See Detailed Table for Allocation of Processing Cores and Memory for each environment.Ø The Intention of these Logical Environment diagrams is to clearly quantify the Hardware Resources required for each Site/Tier.Ø If the Development and Test Servers are located at a secondary site the hardware could also be used to provide disaster recovery coverage.

Secondary Site – (NDMC) – Non Production Environments

SAN Tier

CC&B 28 GB

OU BI23 GB

MDM / EA / LPSS100 GB

WAM8 GB Total Disk Space

251 GB

OS : Oracle Enterprise Linux 5Web Server : WebLogic 10 MP 1

OS : Oracle Enterprise Linux 5DB Server : Oracle 11.1.0.6

Blade Server4 Sockets for Up to 4 Quad

Core Xeon CPU’sOS: Windows Server 2003

Web Server: MS IIS 6.0OAS 10g For WAM

NMSDev/Test

MWM

MWM8 GB

NMS

NMS80 GB

16 GB

LPSS /ForcastDev/Test

LPSSAdaptor

8 GB

MWMDev/Test

8 GB

MDM / Energy Accounting

Dev/Test

Legend – Proposed SystemsCC&B - Oracle Utilities Customer care and Billing (Version 2.2.0)OUBI - Oracle Utilities Business Intelligence (Version 2.2.1)NMS - Oracle Utilities Network Management System (Version 1.9)

MDM - Oracle Utilities Meter Data Management (Version 1.4.53)LPSS - Oracle Utilities Load Profiling and Settlements System (Version 1.4.53)

Load Analysis - Oracle Utilities Load Analysis (Version 1.9.2)Rate Management - Oracle Utilities Rate Management (Version 1.4.53)

WAM - Oracle Utilities Work and Asset management (Version 1.8.1)MWM - Oracle Utilities Mobile Workforce Management (Version 1.5)

Load AnalysisDev/Test

Rate ManageDev/Test

LA/RM

LA/RM8 GB

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Suggested Logical System Diagram for NDMC


CC&B

OUBI

WAM

MWM

MDMEnergy Accounting

LPSS Load Forcasting

NMS

Load AnalysisRate Management

Star Schema Extracts




Interval Billing Determinants

Field Work

HRFinacials

GIS

SCADA

GL Details / AP Details

Field Work

Field Work

Field Work Status

Network Model

Field Work Status

Field Work

Field Work Status

Legend – Proposed SystemsØ CC&B - Oracle Utilities Customer care and BillingØ OUBI - Oracle Utilities Business IntelligenceØ NMS - Oracle Utilities Network Management SystemØØ MDM - Oracle Utilities Meter Data ManagementØ LPSS - Oracle Utilities Load Profiling and Settlements SystemØØ Load Analysis - Oracle Utilities Load AnalysisØ Rate Management - Oracle Utilities Rate ManagementØØ WAM - Oracle Utilities Work and Asset managementØ MWM - Oracle Utilities Mobile Workforce Management

Legend – Existing SystemsØ GIS - NDMC Graphical information SystemØ HR - NDMC Human Resources SystemØ Financials - NDMC FinancialsØ SCADA – NDMC Supervisory Control and Data Acquisition System

Employee Details

Cheque Details

Network Model

Interval Data

R/T Info

Ctrl Info

Network Changes and Load Flow Analysis

Real-Time SchedulingCrew Management

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Suggested Oracle Utilities Network Management System High-Level Hardware Software Diagram


GISSmallworld

CIS

Controllers/Dispatchers

(50)

Windows (XP)Exceed OnDemand

2.0 GHz P42 GB

1280x1024

Intel/Linux High-Level Hardware/Software Diagram

Disaster RecoverySAN(cluster compatable) storage

400GBRAID 0+1

Disaster Recoverylaser postscript color printer

Cluster

Intel xxxxx node 1Primary NMS

Backup BIOracle 11g16 GB RAM

8 CPUs/cores2x72GB 15K rpm

internal disks - RAID-1

Intel xxxxx node 2Backup NMS

Primary BIOracle 11g16 GB RAM



Fibre Channel

ProductionSAN(cluster compatable) storage

400GBRAID 0+1

Productionlaser postscript color printer

WAN Network

Batch File - Extracts

Batch File - Customer

Update

SCADA

Production Linux Cluster

Cluster

Intel xxxxx node 1Oracle 11g

Primary NMS(Primary QA)16 GB RAM



Intel xxxxx node 2Oracle 11g

Backup NMS(Backup QA)16 GB RAM


internal disks - RAID-

DR Linux Cluster ** *Proposed production hardware assumes Oracle NMS will be deployed on one Server (8 cores – 6

for applications and 2 for system services / interfaces) and the Oracle RDBMS (2 CPUs) will be deployed on a separate Server - although this is not

required.

ICCP

Dataguard & RSYNCOR

SAN Replication

Windows (XP) 2.0 GHz P4

2 GB1280x1024

Web Call Entry (25)

TCP/IPNetwork

CPU’s

Xeon Quad Core 3.2 GHz CPU’s

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Team Organization


6Team Organization

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Team Organization

Team Organization

We propose a team that has relevant and rich experience to ensure the project success.

Vayam Technologies has a team that has diverse experience of functional domains (as asked in the RFP), project management, quality expert and knowledge managers.

Broad Organization of team shall be as per the following figures:


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Team Organization


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Integrated Solution


7Integrated Solution

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Integrated Solution

Integrated Solution

Vayam’s offered solution from Oracle provides a broad suite of industry-leading applications that support critical operational business processes and help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities Product Suite has been proven as the leading software to solve their most complex back-office processing requirements as a result of deregulation or market restructuring. It also provides the flexibility to allow our clients to be better positioned to deal with changing market conditions.

These integrated solutions form key components of Oracle’s end-to-end utility business solution set as outlined in the diagram below:

Oracle Utilities Product Suite is comprised of the following applications:

Oracle Utilities Customer Care and Billing – A full-featured customer care and billing solution, supporting management of customer, geographic and premise, service and contract information, meter data and usage, equipment,


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Integrated Solution

rates and billing, payment and financial, credit and collections information and processes

Oracle Utilities Mobile Workforce Management – An integrated, easy-to-use solution for workforce optimisation, mobile dispatch, crew scheduling, appointment booking, automatic vehicle location (AVL), street-level routing, and other functions required to support remote field activities

Oracle Utilities Work and Asset Management – An industry-leading enterprise asset and work management solution that supports the entire asset life cycle from design/estimate and construction through operations and maintenance to retirement/salvage. Support for repair/replace decisions is provided using real-time cost transparency combined with performance metrics, condition assessments and asset valuation

Oracle Utilities Network Management System – A comprehensive outage management and distribution management solution, supporting trouble call analysis, outage analysis, operations dispatch, crew management, trouble management, switching management, PowerFlow, Fault Location, Isolation and Service Restoration (FLISR), Volt/VAR Optimization, suggested switching and providing productised interfaces with multiple systems

Oracle Utilities Business Intelligence – A comprehensive graphical reporting tool complete with dashboards, user defined zones and drill-down reporting capability

Oracle Utilities Meter Data Management – An industry-leading meter data management software offers energy providers improved functionality for handling large volumes of meter data to enable increased accuracy, flexibility, and scalability

Oracle Utilities Load Profiling and Settlement – A highly scalable product to perform settlement by the market operator or shadow settlement of the market-by-market participants. It can also be used to perform profiling, forecasting, and aggregation of interval data

Oracle Utilities Load Analysis – An extensive and power load research software available that provides the tools to collect, manage, analyse and store large volumes of energy data. Oracle Utilities Load Analysis is a program designed to help collect, manage and analyse load research data. It consists of subsystems for Sampling, Data Management and Data Analysis

Oracle Utilities Billing Component – A powerful billing engine for handling the simplest to the most complex bill charge calculations

Oracle Utilities Receivables Component – An extension to our Oracle Utilities Billing Component product for managing account balances, receivables, and collection activities, and for synchronising with the General Ledger

Oracle Utilities Quotations Management – A process-based product that guides sales persons and pricing analysts through creating, analysing, approving,


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Integrated Solution

sending, and executing offers. Oracle Utilities Quotations Management uses the same calculation engine as Oracle Utilities Billing Component, so any product that is priced can be billed the same way to support consistency and cost effective operations

Oracle Utilities Contract Management – A process-based extension to our Oracle Utilities Quotations Management product for initiating, tailoring, approving, executing legal contracts with third parties. Oracle Utilities Contract Management can access our configurable calculation engine to calculate terms based on business rules and to perform other processes like alerting users to insufficient deposits and contracts nearing expiration

Oracle Utilities Rate Management – An automated system that integrates business functions and improves accuracy, timeliness, and competitive response of rate pricing, design, and analysis. Oracle Utilities Rate Management helps today’s energy providers quickly respond to rate and price changes that affect the fair allocation of resources and competitive pricing to retain customers and earnings stability

Oracle Utilities Portfolio Management – A feature rich analysis tool that links the retail sales book to wholesale procurement book to assess the net physical position, for any number of load and forward price scenarios, to provide more informed buy and sell decisions. It also provides detailed profit and loss statements for retail operations, and it tracks forecast accuracy to facilitate improved forecasting

Oracle Utilities Transaction Management – A powerful transaction management tool that manages data transactions between internal systems and with external parties. Oracle Utilities Transaction Management includes functionality for automated exception handling.

Oracle offers a suite of products to the marketplace. Each of these products is designed to address a specific business need and can be installed independently. Whilst these products typically have different users working in different departments, there are key business processes that require sharing between these applications and amongst the various users. Oracle’s goal by integrating its products is to deliver the means to extend the work processes performed within each product so that data is shared, information is presented, and business processes are streamlined. The enhanced business flow links the different user communities and lowers the traditional barriers between these applications.

The diagram below shows Oracle Utilities integrated business process:


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Integrated Solution


Integrated Business Process in Action

Ou

tag

e

Sta

tus

Outage

Status

Out

age

Sta

tus

Lightening strikes power line causing

power outage

Outage Cause is Determined

Outage cause &

location

Verify outage causes, initiate repair work order

Work Order

Materials Req.

Appropriate Repair Crew Determined

Dispatch Repair Crew

Oracle UtilitiesOracle UtilitiesMeter Data Meter Data

ManagementManagement

Outage is detected & communicated to

Oracle Utilities Customer Care and

Billing & Oracle Utilities Network

Management System outage management

Meter Status

Customer is informed the utility is aware of the outage and is given estimated time of repair.

Customer reports

outage

Customer

.

Over 2,000 customers without power

Oracle UtilitiesOracle UtilitiesCustomer Care Customer Care

and Billingand Billing

Oracle Utilities Oracle Utilities Network Network

Management Management System outage System outage managementmanagement

Oracle UtilitiesOracle UtilitiesMobile Mobile

Workforce Workforce ManagementManagement

Oracle UtilitiesOracle UtilitiesWork and Work and

Asset Asset ManagementManagement

With the productised pre-integration of Oracle Utilities applications, NDMC can: Leverage greater Oracle footprint Provide end-to-end business process integration and consistent and positive

customer experience Create new cross-functional business processes to optimise the operation Speed time to value with a pre-built Service Oriented Architecture (SOA) Control the risk and reduce cost for the initial product implementation and

ongoing maintenance Upgrade across product versions, including the customer configurations and

extensions to the base integration.

The result of the unprecedented ease in aggregating data and developing business processes across multiple functions is that New Delhi Municipal Council (NDMC) reduces both short and long-term cost and risk and gets the best of both worlds: best-of-breed applications and a single vendor on whom to rely.


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Data Migration


8Data Migration

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Data Migration

Data Migration

A strategy for data migration shall be formulated along with the officials of NDMC, suggested components of the strategy are as follows:

What data and from when that needs to be converted into digital format

Data from which offices is to be converted into digital format

On which software the data entry will be carried out

Where will the data entry be done; will it be at the head office (and all the

physical records will be brought there) or will the same be done at field offices

Will the data entry be done simultaneously for all the offices at one instances

(in parallel) or it will be carried out in series

The language in which data entry is to be done (English / Hindi / any other

language)

The person in charge from each of the field office who would be responsible

for end to end affair

What percentage of accuracy is expected

Who are the people who do the data verification

Whether any honorarium would be paid for data verification or not

If honorarium is to be given then what honorarium would be provided for the

people doing the data verification

When would the same be disbursed

What is the level of training / orientation that needs to be given to the data

verifiers

What activities are expected out of the data entry agency

What would be the time frame for data entry work

What kind of arrangement needs to be done with data entry agency

What are the risks associated with data entry outsourcing and what are the

mitigation plans


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Project Plan


9Project Plan

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Project Plan

Project Plan

We would complete the project as per the requirements of NDMC as mentioned in the RFP document. As of now we have envisaged the project plan based on the preliminary information available with us. We understand that this is quite basic and can not be used to formulate a firm plan, however, we have estimated a plan that can be a guidance force for the project.

Expanding the implementation period we would be taking up the project as per the following plan.

Kindly note that this plan is only for illustration and should not be construed as final


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Approach & Methodology


10Approach &

Methodology

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We would deploy our experienced resources in this project to excel the

expectations of NDMC. We believe that the success in project is achieved by

deeply ingraining quality in each activity that is undertaken. With this

philosophy in mind we propose to work along with you closely so that we can

compliment the skills and expertise of each other.

We understand that NDMC looks forward to adoption of Information

Communications Technology (ICT) and implement suitable integrated

application software for all of its business processes across all locations. We

have carefully studied the scope of the project and expected outcomes at each

stage of the project.

We propose to employ Vayam’s Productivity Enhancement By Collaborative

Envision (PECE), and Assumption Analysis For Process Reforms (AAPR)

methodologies to execute this assignment.

The necessity of having multiple methodologies is due to the complexity of the

assignment requiring multiple areas of specialized input. Vayam is a quality

driven organization and believes in adding value to its client in each activity to

create a long term relationship.

The overview of the aforementioned methodologies is:

(1) The “Productivity Enhancement By Collaborative Envision”

methodology is used for development of envisioned blueprint for the

organization. This methodology is built to carry out assessment of As –Is

environment and concludes with framing of “To Be Environment”.

(2) The “Assumption Analysis for Process Reforms” methodology is used

for gap analysis and process reengineering.

Approach


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In order to In order to complete a complex, multidisciplinary project of this

nature, Vayam brings in its proven approach and adapt the same to the domain

requirement. Vayam’s approach to understanding processes and activities is:

Consultative – we will consult with the teams who actually operate the process

in practice, and understand the ‘as is’ processes. These are the people who

understand the activities as they really happen.

Visible – we will use process maps as a diagrammatic tool to help people

understand the process flows. This makes explicit how activities impact on each

other as the process is followed downstream, and presents a clear picture of the

interfaces in the process. Vayam is experienced in using a variety of process

mapping tools and is happy to adopt the preferred tool within NDMC.

Customer-centric – all process design must be end-user lead, i.e. processes

are designed backwards from the final customer to the initial supplier of

service.

Preventive – process review requires investigation into the root causes of

process failure and the resolution of these problems rather than the short-term

‘fixing’ of the symptoms of process failure.

Methodologies

Productivity Enhancement By Collaborative Envision (PECE) Methodology


Approach to understand the processes and activities

Preventive

Consultative

Visible

Customer - Centric

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There are two broad steps under PECE

methodology, namely (1) Assessment and

(2) Envisioning

Step 1 Assessment: This step confirms

NDMC’s needs, maps the As-Is

processes to assess the areas of the current environment under the scope for

improvement opportunities and agree upon the opportunities for improvement.

Step 2 Envisioning: This step envisions the future environment for NDMC to

explore and develop further strategies.

Productivity Enhancement By Collaborative Envisioning methodology is built

around into the following 5 distinct phases:

Phase - Zero: Project Planning and

Resource Mobilization

Phase - One: Assessment of

Business Needs

Phase - Two: Assessment of As – Is

Environment

Phase – Three: Defining

Improvements Opportunities

Phase – Four: Blueprinting Future

Environment

Phase wise approach is described in the following page:

Phase – Zero: Project Planning and Resource Mobilization

Based on the precise scope of the work and timeframe of the studies a detailed

project plan is developed.

An internal team of relevant

domain expertise is prepared.

While we develop an internal


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team we also create a project organization for overall ownership and success of

the project. A steering committee comprising Senior Management from your

organization and a Project Director from Vayam is also formulated.

We would propose a management team at this phase, which will be responsible

for overall execution of the project on day to day basis. This team will be

provided weekly status report and will also help to resolve the issues that are

faced during the study phase and implementation of the project. It is at this

stage that the people from NDMC, who would be coordinators, are identified

and responsibilities of each resource both of Vayam and NDMC are drawn out

and given to the steering committee for setting up the expectations.

We are proposing a project plan as per our understanding of the project. This

project plan may require fine tuning after gaining additional knowledge of

NDMC. In case of any modification in the project plan, we would formally bring

the same to the notice of management highlighting the need and the benefits.

We would also identify project constraints, practical impediments if any during

this phase.

We will organize a Kick –off meeting where we would present our understanding

of the project, project plan, project organization, our approach & methodology,

activity schedule and delivery milestones. There will be an opportunity to

introduce the team members and the organizations.

The proposed team and project organization is provided in Team Composition

section of this proposal.

Phase – One: Assessment of Business Needs

NDMC’s vision and needs are assessed through interactive sessions with senior management. We take cognizance of where NDMC wishes to be in the future and what are the strategic imperatives of your organization.

We would initiate the assignment by understanding the following:


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Mission of NDMC

The mission of a company is a general statement of the purpose and nature of the enterprise (“the reasons to be in business”, “why the enterprise exists”).

Objectives of NDMC

The objectives are the broad results that the enterprise wishes to achieve on the longer term (say 5 to 10 years).

Strategies of NDMC

The strategies are the directions in which the enterprise will go to achieve its objectives.

Critical Success Factors

The Critical Success Factors (CSF’s) are those factors which will have a major influence on whether or not the enterprise will meet its objectives (“Those things which must go right”).

Inhibitors

Inhibitors are those factors that could prevent the enterprise from achieving its objectives (“problems, obstacles, that ought to be removed”).

Our consultants would invest their time to understand the aforementioned factors of NDMC before moving to the next phase.

Phase – Two: Assessment of As – Is Environment

In order to provide holistic productivity enhancement to NDMC we would ensure that a comprehensive studies on “As –Is Environment” is undertaken.

We undertake this phase to have understanding of current ways of working. We would understand each business process in detail to cover all the functional areas of NDMC.

The “As –Is Environment” study refers to study of processes of

NDMC and carrying out the followings:

Study of business processes

Understand the organization structure

Assessment of current IT environment

Gathering qualitative and quantitative data


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Evaluation of as –is processes against stated Key Performance Indicators

(KPIs)

Identifying current process performance

Identifying the relationship between the processes

Understand the complexities with in a process

Study of best practices (through research and knowledge base of Vayam)

During the assessment phase we document the processes and prepare

process maps. We propose to use MS Visio to draw out process maps.

This would enable us in understanding and documenting the various activities

and tasks that make up the process. We assess the performance levels of each

of the process that is undertaken in the current environment. These

performance levels help us in identifying improvement opportunities and

subsequently drawing up the “To-Be Environment”

Besides drawing out the flow charts we would also capture and document

information on the following:

1. Data: historical data that is

maintained by NDMC

2. Data management policy: The

formal policies (documented or

not) regarding sharing of

information, classification on types

of data etc

3. Data Quality: The quality of data

that gets converted into

information and then subsequently

becomes part of MIS / DSS

4. Compliance: the compliance that

the department has to follow under

various Acts / Rules of Government

5. Process Owner: we understand the ownership of the process and

document the same.


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We collect information to understand the “As –Is environment” through the

following:

1. Questionnaire

2. Interviews / Observation

3. Visit to the sites

4. Survey / Research

5. Existing Documentation

6. Focus Group Interaction

While we study IT infrastructure of the organization we would review the

existing applications on high level only and would not go into the details of the

functionalities of each of the business applications that exist at your

organization. We would make an inventory of the IT infrastructure for all the

departments / functions that are part of the scope of the work.

During the assessment of IT infrastructure we would cover communication

infrastructure, IT security management, hardware, portfolio of applications,

internal and external data sources used by the organization, data and

databases, openness and scalability of existing IT hardware and business

software. We would understand and take the stock of on-going efforts in

computerization / modernization.

In the assessment of organization structure we understand the capacities and

competencies of each of the existing resource and map the roles and

responsibilities of each identified resource.

We also understand the policies of the organization and assess the enabling

environment in its implementation.

Phase – Three: Defining Improvement Opportunities

In this phase we organize

various presentations and


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brainstorming sessions to discuss the current state assessment and share the

same with the management to validate the documented “As –Is environment”

to enable us to determine improvement opportunities in the current business

environment. A set of improvement opportunities is identified and discussed

with key stakeholders for their implementation. We use the knowledge captured

during the “Phase – 1 Assessment of Business Needs” to explore the

improvement alternatives. It is this phase where we would analyze the best

practices of various ERP packages that are available in the market and on the

basis of best functionalities that are could be arrived at improvement

opportunities will be captured.

Phase – Four: Blueprinting Future Environment

We envisage integration of all functions of NDMC

and envision future scenario on a collaborative

platform using Information Communication and

Technologies (ICT). We draw out a “To – Be

environment” in this phase.

We prepare various business case studies to

ensure that a model that is sustainable and cost

effective is taken into the consideration for

development of future stage.

We take the service view in blueprinting the future environment. All the services

are taken in view and services are envisioned keeping service timelines and

delivery channels in focus. In

order to have efficient

process delivery system we

would create Key

Performance Indicators (KPIs)

to ensure that we give timely

and accurate output every

time.


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At this stage again, we again engage key stakeholders of your organization to

share and discuss the future state highlighting the benefits of each of the

scenario taken into discussion.

We would prepare a framework for preparation of System Requirement

Specifications (SRS) that would help us map the business functions into the

functionality requirements.

We propose to prepare the SRS document after we have carried out

Gap Analysis and Process redesigning

Assumption Analysis for Process Reforms Methodology

This is Vayam’s methodology for carrying out Gap Analysis and Process

Reengineering in conjunction with Productivity Enhancement By Collaborative

Envision.

Assumption Analysis for Process Reforms has two broad steps:

(1) Analysis of existing business processes, and

(2) Reengineering of the processes

Preparation of System Requirement

Specification (SRS) Manual

After conducting “As –Is environment” study, Gap

Analysis and Process Reengineering we would

derive functional requirements for each of the

process / operations. We would capture amongst

others the following: sources of data, type of

transactions, flow of transactions, types of

reports that are required by the business /


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process owner and subsequently prepare precise functional requirement

document.

This would essentially cover:

Functional Requirements for each process

Technological Requirements

Training requirements

We shall incorporate the following while preparing the SRS

Inputs

Interfaces

Data fields / validation

Business rules

Sequence

Process maps

Policies

Performance levels

Responsibilities

Flow of information

Outputs

Reports

Preparation of Customization Requirement report

We would prepare a report on the customization requirement after identification

of business needs in ERP environment.

Procedures for Acceptance Test

Procedure Document

We will prepare a procedures for

acceptance testing before the

module / package is roll out. This

document will cover the following:

Process objective

Requirement definition


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Functional requirement

Compliance of user requirement

Escalation procedure

Sign off procedure

Approval procedure

Version control procedure

Network Architecture

On the basis of business requirements at each of locations and for each user we

would prepare a document on comprehensive

network architecture that would cover the

following:

Local Area Network – LAN Layout and

components of LAN (Bill of Material)

Wide Area Network - WAN Layout and

components of WAN (Bill of Material)

IT Security Requirements – Hardware,

software requirements

Data Center – Data center requirements

Bandwidth requirements – transaction type,

size of data stream, frequency of transaction

and bandwidth requirement


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Training Plan


11Training Plan

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Training Plan

Training Plan

Vayam will provide training to NDMC’s selected staff on all topics related to

efficient use and operation of supplied software. Training will be in the

areas of Basic Computer Usage, Detailed Application Software Usage,

Detailed training on all the modules and System/Data Administration.

During training Vayam will provide proper hardcopy of the training material

/ user manual to each participant. Vayam will make the necessary

arrangements for implementation training for each software application/

module from OEM professionals

Type of Training:

S No Type pf Training Type/Number of Trainee

1 User level training o NDMC's Head of Departments

o Office Staff of NDMC

2 Professional Training on systems

administration for Product and

Platform with certification from

OEM.

o 4 NDMC Office Staff

Training on Modules of Operational Automation System

Sr. No Software Application Module Batch Size Training Duration

1 Asset Management System 12 4

2 Meter Data Management 12 4

3 Load Analysis System 12 1


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Training Plan

4 Energy Accounting System 12 1

5 Forecast system 12 1

6 Profile and settlement system (ABT) 12 1

7 Billing and customer Care system 12 14

8 Electric Network Management system 12 6

9 Mobile Work Force Management System 12 5

Training Methodology

The various activities carried out during the training programme shall be:

Pre-skills Evaluation:

The trainer shall evaluate the current level of the training group through various mechanisms. This shall help in revealing the strengths and weaknesses of the group. The primary purpose of the evaluation is to assure proper focus and spin on course materials.

Customized Curriculum

Based on the evaluations the training contents are modified and customized to match the training needs of that group in specific. The training is then imparted through verbal and visual presentations with the help of projectors and audio aids.

Practical Session

To ensure better understanding and learning of the training group the trainers shall conduct hands-on session for the users (if required). The users shall be exposed to demo version of the actual system that shall make them more

conversant with the various functionalities and technicalities of the system.


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Training Plan

Training Details: Work and Asset Management -System Admin

What you will learn

The System Administration subsystem of EAM is primarily used for

configuring settings. Through this subsystem, you can tailor the system to

fit your business structure and best practices. There are two main aspects

of configuration: User Configuration and System Configuration.

User configuration is the process of setting up employees to work with the

application. You can specify settings to control all aspects of the user's

interaction with EAM. System Configuration deals with system-wide

settings. It includes configuring business rules, code tables, required field

and default values as well various options.

Learn To:

Establish responsibilities

Create employee records

Create approval titles and routes

Establish user profiles

Configure charts and metrics

Customize EAM

Prerequisites

Suggested Prerequisites

SQL Knowledge

System Administration experience

Course Objectives

Configure EAM users

Configure the EAM system

Establish responsibilities

Create employee records

Create approval titles and routes

Establish user profiles

Configure charts and metrics

Manage workflow groups


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Training Plan

Establish various settings

Customize accounts

Create UDFs and Custom LOVs

Create custom menus

Manage SIA modules

Manage batch jobs

Access the data dictionary

Use SQL for searches

Course Topics

System Administration Overview

User configuration

System configuration

Understanding Business Rules

Reading business rules

Editing business rules

Establishing Responsibilities

Responsibilities

Process flow for establishing a Responsibility

Application security

Process flow for establishing an SIA Responsibility

Cautions about Responsibilities

Creating Employee Records

Entering additional employee information

Creating Approval Titles

Approval titles

Approval structures

Creating Approval Routes

Creating a routing list

Setting defaults

Associating documents

Establishing User Profiles

Using the Enrollment Action

Completing user profile records


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Training Plan

Entering additional information

Configuring Charts and Metrics

Charts

Metrics administration

Managing Workflow Groups

Creating workflow groups

Revising workflow groups

Setting Required Fields and Default Values

Determining Block, Form and Field Names

Setting required fields

Setting secondary required fields

Setting default values

Sequence Numbers

Setting sequence numbers

Setting Duplication Functionality

Parameters for individual fields in a modules

Parameters for blocks in a module

Selection Order by Options

Creating selection order by options

Customizing Accounts

Creating account structures

Setting account periods

Defining pay periods

Customizing Vendor Codes

Creating the vendor code structure

Currency Codes

Managing currency codes

Code Tables

Creating code tables

Creating codes in code tables

Custom Menus

Creating custom menus

Granting access to custom menus

Managing Batch Jobs

Creating batch jobs

Modifying batch jobs

Running batch jobs

Viewing job history


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Training Plan

Understanding the Data Dictionary

The structure of the data dictionary

SYS- Owner of the data dictionary

How the data dictionary is used

Using SQL

SQL statements

Cursors

Transactions

PL/SQL

Custom SQL search query examples

Training Details: Customer Care & Billing: Rate Configuration

What you will learn Rate Configuration is an in-depth look at the Rates functionality of CC&B through control table set-up, administration, and configuration. Time will be spent understanding table-driven values and their impact on the Rates module. The main rate tools, which are characteristics, bill factors, service quantity rules, register rules, algorithms, and eligibility criteria, will be introduced, discussed and configured in the course. On completion of this course, attendees will have configured and tested rates based on actual business scenarios.

On completion of this course, attendees will have built domestic and commercial rates, and tested these rates by billing customers. Learn To

Structure CC&B Rates Rate Pro-ration rules Use Bill Factors Use Rate Check Construct Rates using Rate Components

Prerequisites Suggested Prerequisites Functional Training for Implementers General understanding of tariffs Thorough understanding of CC&B User Interface and Admin Tables Core Team Orientation

Course Objectives Explain how the changes appear aesthetically on the customer's bills Construct a rateCalculate service changes


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Training Plan

Describe how changes affect the general ledger

Course Topics

Configuring Rates Understanding the structure of a rate Understanding how a rate impacts the construction of a bill segment Understanding how bill factors are used in rates Understanding how or when the system prorates charges Setting up Rates and related data Understanding how the Rate Check works

Training Details: Demand Forecasting Business Essentials

What you will learn Oracle Retail Demand Forecasting (RDF) is a powerful planning tool for retail enterprises that can be used by itself or in conjunction with a variety of other Oracle Retail planning and execution applications to enhance the accuracy of retail plans. This course presents forecasting as a necessary business process, then describes the many challenges to accurate forecasting and describes how RDF provides solutions. Learn To: Define RDF as a Retail Business Solution View RDF implementation as a 5-phase process.

Prerequisites Required Prerequisites RPAS Introduction - RWS

Suggested Prerequisites Retail business knowledge Retail business knowledge

Course Objectives Define Retail Forecasting Explain the challenges to forecasting and RDF Solutions List the steps in the Forecasting business process Describe the process of Forecasting for Replenishment Describe the process of Forecasting for Planning Explain the features and benefits of RPAS as a software platform Describe the process of gathering client requirements for developing a forecasting solution Describe the process of implementing RDF in a client environment.

Course Topics

What is Forecasting?


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Training Plan

What is RDF? Why Forecast? Forecasting and Other Retail Systems

When to Forecast Who Does Forecasting? Oracle Retail Forecasting Data Flow

Forecasting Challenges and RDF Solutions Selecting the Best Forecasting Method Overcoming Data Sparsity Forecasting for New Products and Locations Managing Forecast Exceptions Managing Promotions and Event-Based Forecasting

Forecasting Business Process Forecasting Business Process Run Batch Forecasts and Alerts Review Alerts and Forecasts Adjust and Approve Forecasts Export Forecasts Forecast Analysis Tools Optional Pre-Processing of Sales History

Forecasting for Replenishment Forecasting for Stores Forecasting for Warehouses

Forecasting for Planning Embedded Forecast Approach Full-Blown Forecast Approach Pre-Season Forecast In-Season Forecast

RPAS Overview Configured Solutions Multi-Dimensionality Measures and Expressions Rules, Rule Groups and Rule Sets Workbooks, Worksheets and Wizards

RPAS Calculation Engine Aggregation Spreading Protection Processing Non-Conforming Expressions

Requirements Gathering Functional Requirements Technical Requirements


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Training Plan

Technical Requirements Inception Phase Elaboration Phase Construction Phase Transition Phase

Production Phase Project Roles and Responsibilities

Training Details: Forecast Management

Forecast Management

What you will learn This course provides hands-on instruction on how to generate short-term demand forecasts to drive your requirements planning. You will learn how to create both detail and summary level forecasts based on historical sales data and analyze the results. JD Edwards EnterpriseOne Forecast Management provides you with a deeper understanding of how to reduce inventory carrying costs by increasing forecast accuracy. You will learn to identify the forecast methods and measurements, create detail forecasts, import and export forecasts, create forecasts in currency, run forecast simulation, and use planning bills to generate forecasts.

Prerequisites Required Prerequisites Common Foundation Rel 8.11 Items and Supplies Rel 8.12 Course Objectives Describe the forecasting process Examine forecasting methods Construct detail forecasts Perform capacity planning Explain other forecast tools

Course Topics Overview of JD Edwards EnterpriseOne Forecast Management Defining the Methods of Forecasting Evaluating the Forecasting Methods Classifying Forecast Considerations Setting Up Detailed Forecasts Using Sales Information Creating Detail Forecasts Defining Capacity Planning


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Training Plan

Setting Up Capacity Planning Generating Resource Requirements Validating Resource Requirements Examining Planning Bills

Identifying Interoperability

Training Details: Mobile Workforce Management

What you will learn

This course provides an Overview of the complete MWM product

solution. Participants will come away with the basic

knowledge of how each component within the MWM solution functions

and how it interfaces between the other components. Additionally,

students will have a working knowledge of how the MWM system works,

have discussion points on how benefits can be affectively achieved, and

how current business process and Change Management issues

are handled.

Lastly, participants will be able to perform practice exercises using the base functionality in each of the thirteen MWM

Learn To:

Understand basic screen functions

Define your System Security Settings

Determine basic system configuration

aspects and recognize their

implications Recognize key Change

Management areas of concern

Understand the MWM System Module Components and their functions

Course Objectives Preparation for Functional Workshop Assist the Project Team in defining the customer's business requirements Provide a strong foundation of product components and functionality Create an environment where the attendees begin thinking about process and procedures Review Change Management considerations


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Training Plan

through discussion

Course Topics

What is MWM

Benefits Architecture Review of Components Functional Project Points Challenges to You

Dispatcher Workstation System Basics Learning Objectives Control Menu Functions Subsystem Menu

Understanding Actions/View Menu Functions

Understanding Window/Help Menu Answering Review Questions Understanding Process/Policy Discussion Points Lesson Summary

Training Details: Introduction to Oracle Utilities Energy Information Platform

What you will learn

This course provides a general overview of working with the LODESTAR Energy Information Platform, including exercises that span a variety of business applications. Attendees learn how to navigate the web user interface and work with the Energy Information Platform features and tools. This course focuses on providing a solid understanding of the basic functionality common to all LODESTAR applications.

Attendees participate in hands-on exercises based on real-world examples. Exercises include searching and view account-related data, searching database records, configuring and administrating application and data-level security,


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Training Plan

configuring import interfaces, exception handling, viewing and editing interval data, and configuring and administrating reports.

Learn To:

Configure import interfaces using the adapter

View and edit interval data

Configure application and data security

Configure Work Queues

Navigate the EIP User Interface

Configure reports using Crystal Reports and LODESTAR Rules Language

Course Objectives Provide an overview of basic navigation tools used by LODESTAR applications Describe how to configure and administer application and data-level security for LODESTAR applications Describe how to configure interfaces for import of data into LODESTAR Data Repository Describe how to configure and work with LODESTAR Work Queues Provide an overview of function and features shared by LODESTAR applications

Course Topics

Energy Information Platform Basics Overview Basic Navigation

User Dashboard Data Navigator

Security Configuration and Administration

Security Concepts Function-Level Security Record-Level Security Database Auditing


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Training Plan

Training Details: Oracle Utilities Load Analysis (LodeStar)

Working with Oracle Utilities Load Analysis (LodeStar)

What you will learn

This course provides a general overview of working with the LodeStar Load

Research (Load Analysis) application and how it applies to the Load Research

business process. Attendees learn how to import, manage, validate data

and

produce analysis statistics data. This course focuses on providing a solid

understanding of the basic functionality of the LodeStar Load Research

application.

This course include exercises that span a variety of business applications.

Attendees participate in hands-on exercises

based on the typical Load Research processes starting from loading data into

the system to generating analysis

statistics.

Working with Load Analysis (LodeStar product) consists of five (5) sections:

Overview of the LodeStar Functionality - This section covers the general

review of the functionality provided by the application, navigation of the

user interface and discussion of interfaces.

Administrative and Configuration Options - This section covers the setup and

configuration of options within the application. This includes one time set up

items as well as configuration options that can be changed or modified

depending on desired processing.

Load Data Management Functionality - This section covers the importing of

data in LodeStar environment, performance of validation, estimation and

editing, and reporting.

Statistical Analysis Programs - This section covers the various ways users

can analyze data within LodeStar. This includes standard MPU and Ratio

analysis reporting and various available analysis programs.

Applied LodeStar Training - This section will address client specific


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processing and questions. It will mainly focus on the functions and

processing specifically required by the client.

Learn To:

Navigate the LodeStar client application

Perform Analysis (MPU & Ratio)

Import, view and prepare data for analysis (edit and validate)

Create automation jobs. (Sequencer & Repeater)

Extract interval data for analysis and external applications.

Course Objectives

Provide an overview of LodeStar function and features

Provide basic understanding of the load research process and how LodeStar

fits in Describe how to manage (import, edit, validate & extract) interval load

data

Describe how to run analysis on validated interval load data

Describe how to configure sequencer & repeater jobs for automation

Course Topics

Introduction to Load Analysis (LodeStar the product)

Load Research: The Big Picture

The Load Research Process

How LodeStar fits in

Load Analysis (LodeStar) Basics

Server Architecture

Inputs & Outputs

Databases

Interval Data

Load Data Management Overview

Entering and Validating Data


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Reporting

Generating List Queries

Editing Data

Extracting Data

Archiving Data

Introduction to Load Data Analysis

Extracting Load Data for Analysis

Calculating Billed Energy

Expanding Load Data to Class-Level Estimates (Analysis)

Performing Ad Hoc Load Calculations (Transformation)

Efficiency Tools (Sequencer and Repeater)

LODESTAR Adapter

Installing and Configuring the LODESTAR Adapter Adapter Components Adapter Business Rules Adapter Services Starting and Running the LODESTAR Adapter

Work Queues Life Cycle of a Work Queue Item Work Queues Configuration Work Queue Hints

Work Queue Menu and User Interface

Work Queue Reports

Interval Data Viewer and Interval Data Manager Searching and Viewing Interval Data Editing Interval Data

Reporting Framework Report Administration Running and Viewing Reports Crystal Reports LODESTAR Rules Language Reports Report Scheduler


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Training Details: Utilties Meter Data Management

What you will learn

This course provides a general overview of working with the LODESTAR

Meter Data Management application, including exercises that span a variety

of business applications. Attendees learn how to navigate the web user

interface and work with the Meter Data Management features and tools. This

course focuses on providing a solid understanding of the

basic functionality offered by the Meter Data Management application.

Attendees participate in hands-on exercises based on real-world examples.

Exercises include setting up consumption, time-of-use, and interval meters,

configuration validations, importing usage data, viewing exceptions, editing

faulty data, and other topics.

Prerequisites

Required Prerequisites

Introduction to Oracle Utilities Energy Information Platform

Course Objectives

Define usage validations

View and Manage usage-related exceptions

Manually edit usage data

Set up Consumption, Interval, and Time-of-Use Meters

Course Topics

Meter Data Management Overview

What is Meter Data Management

Meter Data Management User Interface

MDM Data Setup

MDM Assets


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MDM Lookup Tables

Setting up MDM Meters

Physical Meters

Logical Meters

Validation Groups

Meter Configuration

Importing Usage Data

Interval Usage

Consumption Usage

Time-of-Use Usage

Viewing Usage Data

Viewing and Managing Exceptions MDM Exceptions Work Queues Manually Editing and Revising Usage Data

Usage Related Events Revenue Protection Events Physical Meter Events

Other Topics MDM Reports Loading Usage Data via LODESTAR Adapter LODESTAR Meter Data Format Adding Custom Validations

Training Details: Oracle Utilities: Network Management System Fundamentals

What you will learn

Network Management System Fundamentals (aka Outage Management Systems - OMS) is designed to provide the essential information needed to


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effectively and efficiently operate the OMS application. The OMS fundamentals course focuses on the primary operations and trouble analysis system.

Learn To: Navigate through OMS and perform basic functions Create and manage crews

Manage OMS customer calls

Operate and update device statuses

Utilize OMS Summary Information

Use OMS switching tools

Prerequisites Suggested Prerequisites Basic knowledge of distribution electrical systems Basic Outage Management System (OMS) knowledge Basic knowledge of UNIX

Course Objectives Learn how to access the OMS system Learn how to open and navigate in The Viewer Understand how to operate electrical devices in the OMS Learn the basics of the OMS Windows

Learn how to manage OMS customer calls Learn how to manage OMS events Learn how to manage crews within the OMS Learn about OMS Summary Information tools Understand switching actions within the OMS

Course Topics

Introduction and Overview Objectives

Course Overview OMS Overview

Accessing the OMS system Objectives Login

Environment Manager


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Authority

The Viewer Objectives

Viewer Overview Searching and Navigating Maps Symbology Viewer Preferences Tracing Cameras

Updating Devices Objectives Control Tool Look Ahead Window Real-Time vs. Study Mode

OMS Window Basics Objectives Menus Buttons

Sorting & Filtering Printing

Managing Calls Objectives Changing Rule Sets

Call Entry Fuzzy Calls Trouble Information Call Information Callbacks

Managing Events Objectives Overview Work Agenda Overview Grouping Events

Associating and Unassociating Calls


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Event Details Service / Secondary Outage Manager Event Recorder and Control Tool Options

Managing Crews

Objectives Crew Makeup Crew Administration Crew Actions Crew List Crew Information

Active Job Information

Summary Information Objectives Trouble Summaries Note Summary Tag Summary Abnormal Device Summary Device Operations List System Alarms

Switching

Objectives Switching Overview Switch Sheet Editor Request and Contact Function Tracking, Audit Log and Step Function Switching Overlaps

Impacted Customers

Safety Documents Objectives Safety Documents Overview

OSHA Standards

Switching Templates Objectives Switching Template Editor

Emergency Switching


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Objectives Emergency Switching Overview Miscellaneous Switching Log

Switching Lists

Objectives Switching Plan Lists Switching Templates List Safety Documents Miscs List
