ndis workforce and market · workforce demand •at full scheme (1 july 2019), 460,000 australians...

NDIS Market and Workforce Queensland Industry Briefings25 and 29 September4 October

DSS acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and

community.

We pay our respects to them and their cultures, and to elders both past and present.

NDIS Market and Workforce 2

Outline

NDIS Market Development

• Market profile

• Key elements of a mature NDIS market

• What do we know about how the market is developing

NDIS Workforce Development

• Workforce demand

• Commonwealth Government Workforce Development Activities

Commonwealth Programs Transition Experience

What does this mean for providers?


Some caveats before we start• Data reported publicly by the National Disability Insurance Agency’s

NDIS COAG Disability Reform Council Quarterly Reports.

• Subject to some limitations:– Only a quarter of the estimated 460,000 participants– Affected by differences in phasing approach and transition

schedules adopted in each state and territory– Some services continue to be provided on an in-kind basis by

state and territory governments– Doesn’t include information about unmet participant demand– Results will vary as more participants enter the Scheme – It is too early to start identifying trends

• But results can provide useful insights into market development.


NDIS market profile


Participant profile


Funding profile


NDIS market development


Key elements of a mature NDIS market

Informed consumers that are able to access the supports they need to achieve their goals and aspirations

Responsive, sustainable, diverse and innovative providers that comply with industry standards and regulatory obligations

Diverse workers that adopt the person-centred approach to providing support encouraged by the NDIS


Informed consumers• No direct measure but funding for

supports to help participants be informed consumers a good proxy.

• More Queensland participants access intermediary supports

• A higher proportion of Queensland participants have coordination supports in their plans.

• Building participant capacity has been a focus of government focus in developing the sector.


Choice and control• No direct measure but can look at

participant behaviours as a proxy

• National average of providers per participant is slightly higher

• Queensland average number of new providers per participant is slightly higher

• Similar national and Queensland participant self-management

• Building participant capacity in this area continues to be important


Plan activation• Tracks change within participant cohorts

over time.

• Largely consistent pattern between Queensland and national markets

• Around 50 per cent of participants receive their first service within 30 days following plan approval

• Proportion of participants in No Payments reduces over time

• Further work needed to understand what is happening for non-activated plans after 120 + days.


Plan utilisation and reviews

• How much of their committed supports participants are using

• Assumes 100% in-kind supports utilisation

• Result expected to increase next quarter as claims for services made

• Unscheduled plan reviews due to change in participant circumstances

• Percentage of all plan reviews in quarter.


Provider diversity• Provider registration steadily

increasing, many ahead of roll out

• New supports offered also increasing steadily

• Active providers remains steady despite significant growth in no’s.


Market diversity• Personal care and participation

largest market share

• Top 25% of providers have high market share

• Around 40% of market sole traders or individuals


Market insights

• The NDIS market is developing and no indications of significant market issues that did not exist prior to the Scheme

• Participants and providers are entering and participating in the developing market

• Personal care and support largest NDIS market segment

• Little difference between Queensland and National markets– Differences are likely due to phasing and transition

approaches adopted by governments

• Support utilisation appears low but expected to increase– Work is underway to better understand drivers

• Work continues to improve data and market understanding


NDIS workforce development


Workforce demand

• At full Scheme (1 July 2019), 460,000 Australians are expected to be NDIS participants

• The NDIS workforce is expected to grow from 73,000 jobs in 2013 to approximately 162,000 FTE jobs by 2020.

• The aged care workforce is also growing but over a longer time period – from 366,000 in 2016 to 980,000 workers by 2050.


The NDIS workforce

Year

Number of full-time equivalent workers

Workforce demand

• The NDIS will be the largest, or near largest job creation scheme in our history.

• Job roles:– Disability support workers (60 %).– Managers and administration officers (20 %).– Allied health therapists (10 %).– Case workers and social workers (10 %).

• The disability support workforce represents the largest job growth area.

• Disability support worker roles vary from low to moderately skilled with entry and training requirements largely defined by employers.


What DSS has done to date

1. helped develop the National Disability Services’ (NDS) NDIS Provider Readiness Toolkit;

2. is developing the $33 million Boosting the Local Care Workforce Program which will help service providers in the disability and aged care sectors to grow their workforce, particularly in rural, regional and outer suburban areas; and

3. is encouraging service innovation requirements through the Innovative Workforce Fund (IWF) run by NDS.

4. Funded the state governments to develop the market


What DSS has done to date

• In addition, state and territory governments have funded a range of activities in their own jurisdictions to identify workforce related opportunities (including with Commonwealth Sector Development Fund (SDF) money).

• For example, the Commonwealth has funded SDF projects with the: – Queensland Government to expand and diversify the Queensland

NDIS workforce.– Victorian Government to develop an NDIS Worker Orientation

Package.


Commonwealth Program Transition


Commonwealth program transition

• 17 programs identified as in-scope to transition to the NDIS

• Contributing around $0.9b to NDIS funding arrangements at full scheme.

• Extensive work undertaken to support Commonwealth program providers transition to the NDIS.

• Each government is responsible for providing support to their current program clients transitioning to the NDIS.

• Most Commonwealth program clients are expected to meet NDIS eligibility requirements.– Continuity of support arrangements are in place to ensure

clients deemed ineligible for the NDIS are not disadvantaged


What does all this mean for providers?


Key messages and things to think about

• Our understanding of the NDIS market is still developing but data and analysis will continue to improve

• On best available data, the Queensland market is developing similarly to the national market

• The NDIS is creating economic opportunities for business and workers

• Governments are investing in projects to support market and workforce development and transition to the NDIS

• Providers have a key role in adjusting their business and service models to take advantage of NDIS opportunities


Thank youJohn RileyBranch Manager, NDIS Market Oversight [email protected]


ndis workforce and market · workforce demand •at full scheme (1 july 2019), 460,000 australians...

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