Nafees Behzad Qureshishabezi@gmail.com

00971501021269

SUMMARY:

Responsive, customer-focused professional in performing reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Fluent in English, Urdu and Hindi. Proficient in various PC operations, MS Office and database software__________________________________________________________________________________

OBJECTIVE:

I seek position in a prestigious firm to utilise my skills and abilities for professional growth. To pursue career in a learning, professional and competitive environment where I can polish my skills and enhance my experience, with an aim to provide value to the organization I work for._________________________________________________________________________________

STRENGTHS: • Highly skilled in greeting guests professionally• Well versed in managing multiple line phone system and handling multiple incoming calls• In-depth knowledge of directing visitors to the right person• Committed to provide exceptional customer service to clients and coworkers• Excellent knowledge of administrative and clerical procedures• Adept at giving accurate and detailed information to visitors and callers• Able to handle difficult clients tactfully• Exceptional knowledge of computers and relevant software applications• Demonstrated capability of updating appointment calendars, schedules and maintaining conference rooms• Proven record of performing clerical duties such as scanning, photocopying and collating• Thorough understanding of monitoring visitors’ access and issuing passes• Extremely capable of keeping reception area clean and organized• Expert in ordering, receiving and maintaining office supplies

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PROFESSIONAL EXPERIENCE:

• Sahara Centre, Sharjah . Oct 2015 - Dec 2016 Customer Service Representative

•Answering inquiries, dealing with customer complaints, and selling Goods and Services

•Resolving issues and requests reported by customers•Make recommendations to improve procedures •Following-up calls by sending fax, email, or letters•Working with Oracle applications for Gift vouchers, mall promotions, lost and founds.•Making reports such as daily closing reports, sales reports, lost and found reports, monthly Customer service reports.•Working with a team and giving guidelines to the new team members.•Other Official Routine jobs/day-to-day basis.

• Reach Mass Company. Jan 2015 - March 2015 Call Center Executive

• Call customers of OSN and take surveys. • Fill up forms about their likes and dislikes for improvements.•Face to face interviews with customers regarding different surveys.

• Imtisal Electromechanical Contracting Company. Oct 2013 - March 2014 Receptionist/ Assistant

• Schedule customer bookings and guide them to concern Departments.• Greet the customers courteously and cater for their special requests, needs and complaints.• Over see maintenance of the reception and waiting area.• Coordinate customer payments and billing.• Made contractors/suppliers appointment’s on phone and coordinated with all departments for consultant availability.• Provided information regarding available payments and billing options.• Fielded telephone calls and forwarded correspondence to concerned departments.

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Skills:

• Knowledge of Microsoft Applications

• Excellent communication skills and comfortable with working in a team.

• Ability to retain accuracy, solve problems and multitask effectively within a fast-paced, team environment.

• Professional verbal and written communication.

• Typing Skills

Qualifications:

• Bachelors in Fashion Designing and Business - October 2014 on-going• Matriculation

Language:

English and Urdu (Fluent in Speaking, reading & writing)

Reference can be furnished upon request