national vocational and technical training commission · trainee entry level 4 the entry...

Published by National Vocational and Technical Training Commission Government of Pakistan Headquarter Plot 38, Kirthar Road, Sector H-9/4, Islamabad, Pakistan www.navttc.org Responsible Director General Skills Standard and Curricula, National Vocational and Technical Training Commission National Deputy Head, TVET Sector Support Programme, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Layout & design SAP Communications Photo Credits TVET Sector Support Programme URL links Responsibility for the content of external websites linked in this publication always lies with their respective publishers. TVET Sector Support Programme expressly dissociates itself from such content. This document has been produced with the technical assistance of the TVET Sector Support Programme, which is funded by the European Union, the Federal Republic of Germany and the Royal Norwegian Embassy and has been commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ). The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH in close collaboration with the National Vocational and Technical Training Commission (NAVTTC) as well as provincial Technical Education and Vocational Training Authorities (TEVTAs), Punjab Vocational Training Council (PVTC), Qualification Awarding Bodies (QABs)s and private sector organizations. Document Version February, 2020 Islamabad, Pakistan

Introduction 2

Definition/ Description of the training programme for (Entrepreneurship) 2

Purpose of the training programme 2

Overall objectives of training programme 2

Competencies to be gained after completion of course 3

Possible available career opportunities available immediately and later in the future 4

Trainee entry level 4

The entry requirement for this qualification is National Vocational Qualification Level-2 in any trade, or Matriculation, or equivalent. The entry for

assessment of this qualification is not specified. 4

Minimum qualification of trainer 4

Recommended trainer: trainee ratio 5

Medium of instruction i.e. language of instruction 5

Duration of the course (Total time, Theory & Practical time) 5

Sequence of the modules 6

Summary – overview of the curriculum 8

Modules 13

Module 2: Manage Human Resources 15

Module 3: Manage Marketing Activities 17

Module 4: Manage finances 22

Module 5: Manage business performance 24

Module 6: Comply to Business Regulations 28

Module 7: Mitigate Risks to Business 31

Complete list of tools and equipment 35

List of consumable supplies 36

Credit values 37

Entrepreneurship curriculum L5 Page | 2

Introduction

An entrepreneur is a change agent who creates the new scope of business comprising of time, cost, and quality. One that acts as an

industrialist and undertakes the risk associated with forming the business for commercial use. An entrepreneur has an unusual foresight to

identify the potential demand for the goods and services. Entrepreneur has diverse personal characteristics. The only thing that is common is

their willingness to take risks with surety of profitable outcomes. Entrepreneur’s failures are the ultimate move towards successful businesses.

The person is able to plan and structure the work process according to the technical requirements and the company structure. He performs

basic operations as per production requirements. An entrepreneur follows the relevant technical regulations and standards of the trade as well

as health and safety regulations. Their work is always guided by environmental and economic aspects.

The role of an entrepreneur is perfect for focused individuals who have tendency of attending to details and work with perfection. The

characteristics of a successful entrepreneur includes taking risks, innovation, problem solving, organisational skills, communication and

leadership.

Definition/ Description of the training programme for (Entrepreneurship)

Entrepreneurs are responsible for formulating policies, managing daily operations, and planning the use of materials and human resources.

While specific duties vary depending on the type of establishment, the duties of Entrepreneur will include planning, setting up and managing a

business that involve several stages. Entrepreneurs are also responsible for themselves and their teams of trainees.

Purpose of the training programme

The Entrepreneurship programme is to engage young people with a programme of development that will provide them with the knowledge,

skills and understanding to start a career in Pakistan. The programme has been developed to prepare individuals with opportunity seeking

attitude to become job providers instead of job seekers.

Overall objectives of training programme

The overall objectives of this qualification is to set high professional standards for entrepreneurship trade. The specific objectives of developing

these qualifications are as under:

Improve the personal and professional competence

Provide opportunities for recognition of skills attained through formal or informal pathways


Improve the quality and effectiveness of training and assessment

Provide opportunities to reduce unemployment ratio through aforesaid skills set

Promote culture of entrepreneurship in the country

Enable the existing workforce to initiate their own businesses

Increase employment opportunities through new business start-ups

Competencies to be gained after completion of course

At the end of the course, the trainee must have attained the following competencies:

Apply computer skills at workplace

Communicate effectively at workplace

Identify business opportunities

Identify key resources available for business

Develop elementary business plan

Set up a micro business

Practice business ethics

Apply advanced computer skills for business

Develop a formal business plan

Set up a business

Initiate business activities

Lead small teams

Plan and organize work

Ensure quality of products / services

Lead workplace communication

Manage human resources

Manage marketing activities

Manage finances


Manage business performance

Comply to business regulations

Mitigate Risks to Business

Manage stakeholders

Possible available career opportunities available immediately and later in the future

Person will be able to start his/her business including but not limited to;

Consultancy

Advisory

Trading

Manufacturing

Workshops

Training

Self-employment

Trainee entry level

The entry requirement for this qualification is National Vocational Qualification Level-2 in any trade, or Matriculation, or equivalent. The entry for

assessment of this qualification is not specified.

Minimum qualification of trainer

Teaching staff should have at least three years’ experience in the role of teacher for Entrepreneurship and should have a master’s degree in

Entrepreneurship.

Other formal qualifications in entrepreneurship would be useful in addition to the above.


Recommended trainer: trainee ratio

It is recommended to assign 1 trainer to max 20 students.

Medium of instruction i.e. language of instruction

Urdu

Duration of the course (Total time, Theory & Practical time)

This curriculum comprises 8 modules. The recommended delivery time is 1600 hours. Delivery of the course could therefore be full

time, 5 days a week, for 12 months. Training providers are at liberty to develop other models of delivery, including part-time and evening

delivery.


The full structure of the course is as follow:

Module Theory1 Days/hours

Workplace2 Days/hours

Total hours

Module 1: Lead workplace communication

35 145 180

Module 2: Manage human resources 55 145 200

Module 3: Manage marketing activities 50 150 200

Module 4: Manage finances 60 190 250

Module 5: Manage business performance

55 205 260

Module 6: Comply to business regulations

31 119 150

Module 7: Mitigate Risks to Business 30 160 190

Module 8: Manage stakeholders 50 120 170

Sequence of the modules

This qualification is made up of 8 modules. Seven modules relate to managerial business activities for example Module 2: Manage

human resources; or Module 3: Manage marketing activities; Module 4: Manage finances; Module 5: Manage business performance; Module

7: Mitigate Risks to Business; Module 8: Manage stakeholders. A suggested distribution of these modules is presented overleaf. This is not

prescriptive and training providers may modify this if they wish.

There are two further modules relating to general skills that an entrepreneur must have: Module 1: Lead workplace communication;

Module 6: Comply to business regulations. These are interdependent with the managerial business activities ideas and need to be

delivered in parallel. This is illustrated in the distribution table.

Each module covers a range of learning components. These are intended to provide detailed guidance to teachers (for example the

Learning Elements component) and give them additional support for preparing their lessons (for example the Materials Required

1 Learning Module hours in training provider premises 2 Training workshop, laboratory and on-the-job workplace


component). The detail provided by each module will contribute to a standardized approach to teaching, ensuring that training providers

in different parts of the country have clear information on what should be taught.

The distribution table is shown below:

Manage human resources Lead workplace

communication

Manage marketing activities

Mitigate Risks to Business

Manage finances

Manage business performance

Comply to business regulations

Manage stakeholders


Summary – overview of the curriculum

Module Title and Aim Learning Units Theory Days/hours

Workplace Days/hours

Timeframe of modules

Module 1: Lead Work Place Communication Aim: The aim of this module is to lead workplace communications. This section is crafted to develop knowledge and skills required to communicate at your work place will support in developing effective communication system within the organization to achieve common goals and avoid conflicts.

LU1: Communicate information about workplace processes LU2: Communicate and resolve issues arising at the workplace

35 145 180





Module 2: Manage Human Resources Aim: The aim of this module is to manage human resources. This section is crafted to develop knowledge and skills required to manage employees, recruit team, manage team development, and appraise employees.

LU1: Recruit employees LU2: Manage personnel development LU3: Appraise team performance

55 145 200

Module 3: Manage Marketing Activities Aim: The aim of this module is to manage marketing activities. This section is crafted to develop knowledge and skills required to market and sell product/service, promote, place and offer the product /service to the target market along with managing public relations effectively.

LU1: Manage placement of product / service LU2: Organize promotional activities LU3: Establish sales process LU4: Manage public relations LU5: Prepare proposals and bids

50 150 200





Module 4: Manage finances Aim: The aim of this module is to manage finances. This section is crafted to develop knowledge and skills required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity.

LU1: Plan for financial management LU2: Manage business accounting functions

60 190 250






Aim: The aim of this module is to manage business performance. This section is crafted to develop knowledge and skills required to perform against objectives and milestones to optimize the business performance and develop managerial skills in order to manage customer relationships.

LU1: Evaluate performance against objectives & Milestones LU2: Optimize business performance LU3: Manage customer relationship

55 205 260

Module 6: Comply to Business Regulations

Aim: The aim of this module is to comply with business regulat ions. This section is crafted to develop knowledge and skills required to comply with laws, regulations, policies, procedures, subscribed standards and customer compliance requirements.

LU1: Comply with relevant laws, policies and regulations LU2: Fulfil customers’ compliance requirement

LU3: Comply with subscribed standards

31 119 150





Module 7: Mitigate Risks to Business

Aim: The aim of this module is to business. This section is crafted to develop knowledge and skills required to assess risks in order to perform actions to mitigate risks.

LU1: Assess the risks LU2: Select risk mitigation actions LU3: Establish risk monitoring procedures

30 160 190

Module 8: Manage stakeholders

Aim: The aim of this module is to manage stakeholders. This section is crafted to develop knowledge and skills required to develop procedures in order to manage stakeholders and care for their needs and expectations.

LU1: Evaluate expectations and needs of stakeholder LU2: Assign roles and responsibility LU3: Develop standard operating procedures to manage

stakeholders

50 120 170


Modules

Module 1: Lead workplace communication

Objective of the module: This module identifies the competencies required to lead workplace communications. This section is crafted to develop

knowledge and skills required to communicate at your work place will support in developing effective communication system within the organization to

achieve common goals and avoid conflicts.

Duration:180 Theory: 35 Practical:145

Learning Unit Learning Outcomes Learning Elements Duration Materials Required Learning Place

LU1: Communicate

information about

workplace

processes

The trainee will be

able to:

Organize and lead

meetings with work

teams to review

business aspects and

activities

Review results of

communication with

various stakeholders

Take necessary

decisions to modify the

communication

procedures based on

Leadership and its types

Elements of conducting an

effective meeting

Documentation of meeting

results

Basic decision making skills

Total 100

Theory:20

Practical:80

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


communication result

review

LU2: Communicate

and resolve issues

arising at the

workplace

The trainee will be

able to:

Devise a plan to

analyse problems and

conflicts at workplace

Organize information

regarding problems to

ensure clear and

effective

communication

Devise necessary

action plan to resolve

problems

Adopt proper means of

monitoring results and

outcomes of resolution

actions

Basic Conflict management

Documenting concerns of

affected person

Conflict resolution techniques

Feedback and evaluation of

resulted actions in context of

internal conflicts

Total 80

Theory:15

Practical:65

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


Module 2: Manage Human Resources

Objective of the module:



LU1: Recruit

employees

The trainee will be

able to:

Establish recruitment

process and procedures

Develop job

descriptions as per

required competencies

Develop job orientation

procedures

Fundamentals of recruitment and

selection process i.e. searching,

screening, evaluation and control

Types of recruitment processes

as per business requirement

Basic knowledge of designing a

job description

Awareness-process designing i.e.

company culture, co-worker

introductions, office workplace

etc.

Total: 60

Theory:

20

Practical:

40

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

LU2: Manage

personnel

development

The trainee will be

able to:

Assess training needs

of employees

Gap analysis through feedback

from employees

Designing training modules

Scheduling of trainings

Total: 80

Theory:

15

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Classroom


Develop a training plan

for learning

requirements

Allocate resources for

training activities

Develop procedure for

monitoring and

evaluation of trainings

Allocation of trainers

Locating venue for training

Allocation of supportive resources

Designing feedback forms for the

trainers and employees

Practical:

65

Multimedia

projector

Template for

training modules

Templates for

designing

schedules

LU3: Appraise

team

performance

The trainee will be

able to:

Design mechanism to

assess team

performance

Develop mechanism for

assessing employee

satisfaction

Take appropriate action

as per SOP

Basic types of performance

appraisal

Employee feedback development

procedures

Employee feedback evaluation

Mechanism for taking actions

after the performance appraisals

Total 60

Theory:

20

Practical:

40

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Feedback forms

Classroom


Module 3: Manage Marketing Activities

Objective of the module: This Competency Standard identifies the competencies required to manage marketing activities. This section is crafted to

develop knowledge and skills required to market and sell product/service, promote, place and offer the product /service to the target market along

with managing public relations effectively.



LU1: Manage

placement of

product / service

The trainee will be

able to:

Identify required

channels for

product/service

placement based on

target customer

demographics

Develop strategy to

ensure the availability

of product/service to the

target customers

Introduction to demographics

segmentation

Types of distribution channels

Understand difference between

placement of product and

services

Gathering Market data about

customer needs

Customer buying trends

Sales turnover

Total 50

Theory:12

Practical:38

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

Practical:

Field work might be

required depending

upon the activities


Develop plan to monitor

placement activities

and results

LU2: Organize

promotional

activities

The trainee will be

able to:

Develop appropriate

promotional activities

as per marketing

budget

Develop appropriate

marketing material

Develop plan to monitor

the promotional

activities and their

results

Communication mix i.e.

Promotional plan i.e Personal

selling

public relationing

Sales promotion

Publicity etc

Tools to communicate your

company brand and messages

(Basic graphic designing,

posters, flyers, digital content,

business cards)

Data collection and tracking tools

for customer feedback

(questionnaire, interviews, blind

test, foot fall)

Monitor the progress (sales

reports)

Evaluation of cost and return of

investment

Total 35

Theory: 10

Practical:25

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

Practical:

Field work might be

required depending

upon the activities


LU3: Establish

sales process

The trainee will be

able to:

Develop a sales plan

Develop structure of

sales team

Devise mechanism of

monitoring sales

performance

Devise procedures to

record customer

feedback

Outline of mission and objectives

of sales plan

Sales team profile

Sales plan budgets

Define Hierarchy among sales

team

Prepare specific job description

Data collection of all sales staff

Professional development of

sales team

Comparison between actual

performance and goals

Visual dash board preparation

(consider every stage of the

pipeline)

Customer feedback through

questionnaires, surveys ,

observations, e-mails, on site

activities and business website

Total 35

Theory:8

Practical:27

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


LU4: Manage

public relations

The trainee will be

able to:

Develop corporate

social responsibility

strategy for creating

good brand image

Develop mechanism to

address feedback of

stakeholders

Develop strategy to

counteract negative

publicity against the

brand

Fundamentals of corporate social

responsibility

Identification of your area of

contribution towards community

Mutually benefits of relationship

between your company and

stakeholders

Collaboration with community

leaders and public

Formation of feedback collection

cell

Constant evaluation of product

quality

Problem solving measures

(customer relationship

management)

Monitor news and social media

basic emotional intelligence i.e.

positive emotional reactions

Total 40

Theory:10

Practical:30

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

Practical:

Field work might be

required depending

upon the activities

Prepare

proposals and

bids

The trainee will be

able to:

Collect requirements for

proposed work

Types of bids (technical and

financial)

Terms of reference

Expression of interest

Request for proposal/quotation

PPRA rules

Total 40

Theory:10

Practical:30

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Classroom


Identify resources to

fulfil requirements of

proposed work

Prepare technical

proposal for proposed

work

Prepare financial

proposal for proposed

work

Sources of market information

(newspapers, suppliers,

competitors), current resources

evaluation tools

Elements of technical proposals

including abstract/summary,

statement of need, project

activity, methodology and out

come

Elements of financial proposal

(detailed pricing, pricing narrative

and detailed cost)

Projector screen

Multimedia

projector


Module 4: Manage finances

Objective of the module: This Competency Standard identifies the competencies required to manage finances. This section is crafted to develop

knowledge and skills required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the

required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on

financial activity.



LU1: Plan for

financial

management

The trainee will be

able to:

Prepare profit and loss

statement

Analyse cash flow

statement

Assess assets and

liabilities

Prepare budget plan

for fiscal year

Expenses and sales details

Step by step profit and loss

statement preparation

preparing cash flow statement

Basic concepts of Time value of

money

Step by step cash flow

statement preparation

understanding of current and

fixed assets

understanding of elements of

equity and liabilities (long term

and short term)

Step by step balance sheet

preparation

Total 130

Theory:30

Practical:100

Templates for

profit and loss

statement

Templates for

cash flow

statement

Format of

balance sheet

Format for

budget plan

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


Follow procedures of

allocating funds for

business operation

Identification of available

financial resources

Step by step budget plan

preparation

Calculation of fixed assets and

working capital according to size

and scope of relevant

departments

Budget review techniques

LU2: Manage

business

accounting

functions

The trainee will be

able to:

Maintain record of

financial transactions

Plan for financial

contingency

Review financial

statements

Devise cost control

measures based on

financial review

Filling process of layouts

Types of contingency situations

Contingency plan i.e. Allocation

of funds for contingency

Identification of sources for

funding in emergency

Financial statement analysis

(horizontal and vertical)

Management control techniques

for cost cutting i.e. cost tracking

and review

Total 120

Theory:30

Practical:90

Layouts for

financial

transactions

record

Template for

contingency

planning

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom



Objective of the module: This Competency Standard identifies the competencies required to manage business performance. This section is crafted

to develop knowledge and skills required to perform against objectives and milestones to optimize the business performance and develop managerial

skills in order to manage customer relationships.



LU1: Evaluate

performance

against

objectives &

Milestones

The trainee will be

able to:

Establish base line for

business objectives

and goals


evaluate key

performance indicators

Devise criteria for

adjusting objectives

and milestones

MBO (management by

objectives) Define base line for

business objectives and goals

(profit maximization, social

benefit, market trends)

elaborate SMART OBJECTIVES

Types of business KPIs

Management control techniques

(measuring performance,

comparing with goals, taking

corrective actions)

Total 85

Theory:20

Practical:65

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

LU2: Optimize

business

performance

The trainee will be

able to:

Developing dash boards which

provide at a glance views of key

business performance indicators

Total 95

Internet

MS Office

Smartphone

Classroom


Develop procedure to

consolidate

performance data of

business functions


evaluate functional

performance indicators

Develop action plan for

business process

improvement

(Gantt chart or other charts like,

quality control, customer

satisfaction, cost effectiveness

and marketing)

Develop Obeya chart for bringing

helpful visuals, necessary

information and vital resources

together in one place

PDCA (Plan,Do,Check,Act)

Theory:15

Practical:

75

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

LU3: Manage

customer

relationship

The trainee will be

able to:

Document customer

expectation

Devise action plan to

meet customer

expectation

Basic CRM (customer

relationship management)

Differentiation between

quantitative and qualitative data

Explain Data collection

techniques

(Survey, questionnaire, focus

groups, brain storming sessions)

Responding to specific customer

needs (marketing orientation)

Basic monitoring and evaluation techniques (select survey

Total 80

Theory:20

Practical:

60

Feedback card

templates

Template for

records

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

Practical:

Field work might be

required depending

upon the activities


Devise mechanism to

monitor customer

satisfaction

Identify and

communicate rights

and responsibilities of

customers to the

customer as

appropriate

Assist customers to

evaluate service and/or

product options to

satisfy their needs

Maintain records of

customer interaction in

accordance with

organizational

procedures

medium, analyse survey data, make adjustments and repeat for improvements)

Elaborate and Enlist the customer

rights and responsibilities

(consumer protection laws)

basic understanding of customer

retention and satisfaction

Customer response recording

keeping techniques

Basic record management for

telephonic contacts, e-mails, old

purchase data, preferences etc


Maintain record of

business contacts


Module 6: Comply to Business Regulations

Objective of the module: This Competency Standard identifies the competencies required to comply wi th business regulat ions . This section

is crafted to develop knowledge and skills required to comply with laws, regulations, policies, procedures, subscribed standards and customer

compliance requirements



LU1: Comply

with relevant

laws, policies

and regulations

The trainee will be

able to:

Prepare inventory of

statuary laws regarding

business operations

Develop Policy and

Procedure to ensure

regulatory compliance

Develop plan to

communicate

compliance policy and

procedures within the

organization

Identify Industry specific

regulatory bodies (Govt

regulatory bodies)

licenses, labor laws (minimum

wage, insurance, HSE)

tax law

truthful advertising

Guidelines of Securities and

exchange commission of

Pakistan

contents of compliance policy in

accordance with regulations

Importance of conducting

awareness sessions and

effective meetings

Total 55

Theory:13

Practical:42

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


LU2: Fulfil

customers’

compliance

requirement

The trainee will be

able to:

Document customer

compliance

requirements

Develop procedures to

ensure compliance to

customer requirements

Develop plan to

communicate customer

requirements within the

organization


monitor operations

based on customer

requirements

Importance of customer

compliance

Develop a document of customer

compliance (customer identity)

Steps to monitor operations

(engage your employees, collect

relevant data, analyze all

collected information through

survey, focus groups, employee

feedback, customer service

training

Total 50

Theory:8

Practical:42

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

LU3: Comply

with subscribed

standards

The trainee will be

able to:

Identification of different industry

relevant standards

Total 45

Internet

MS Office

Smartphone

Laptop/Computer

Classroom


Prepare inventory of

subscribed standards

and their requirements

Develop procedure to

ensure compliance to

requirements of the

standard


monitor operations

based on standard

compliance

requirements

Importance of establishing and

adopting written policies,

procedures and standards of

conduct

Implementation a monitoring and

auditing system

Theory:10

Practical:35

Smartphone

Printer

White board

Projector screen

Multimedia

projector


Module 7: Mitigate Risks to Business

Objective of the module: This Competency Standard identifies the competencies required mitigate risks to business. This section is crafted to

develop knowledge and skills required to assess risks in order to perform actions to mitigate risks.



LU1: Assess the

risks

The trainee will be

able to:

Identify the types of

risks

Calculate the impacts of

risks

Analyse the limits of

present risks

Risk identification techniques i.e.,

Brainstorming, Checklists,

Assumption Analysis etc.

Learn Risk analysis techniques

Total:70

Theory: 10

Practical:60

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

LU2: Select risk

mitigation

actions

The trainee will be

able to:

Forecast risk

consequences

PESTLE i.e. Right Forecasting

Technique

Learn Risk mitigation techniques

4 techniques of minimizing risks

Total:60

Theory:10

Practical:50

Templates of

PESTLE analysis

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Classroom


Evaluate risk mitigation

action

Devise procedure to

minimize risks

Multimedia

projector

LU3: Establish

risk monitoring

procedures

The trainee will be

able to:

Identify parameters for

risk monitoring

Establish risk reporting

mechanism

Various risk parameters and how

to measure them

Understand KPIs for risk

management

Total:60

Theory: 10

Practical:50

Samples for risk

dashboard i.e.

graphical

presentation of

the organizations

key risk

measures

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


Module 8: Manage stakeholders

Objective of the module: This Competency Standard identifies the competencies required to manage stakeholders. This section is crafted to

develop knowledge and skills required to develop procedures in order to manage stakeholders and care for their needs and expectations.



LU1: Evaluate

expectations and

needs of

stakeholder

The trainee will be able

to:

Categorize the

stakeholders as per

business interests

Identify the needs &

expectations of

stakeholders from

business

Identify business

processes that fulfil the

needs and expectations

of stakeholders

Categories of stakeholders.

Expectations of external

stakeholders (satisfaction,

benefits, warranty, services, debt

payment schedules etc.)

Expectation of internal

stakeholders (Business Owner,

CEO, BOD, Employees)

Fundamentals and best practices

of business operations

Total 60

Theory:

12

Practical:

48

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


LU2: Assign

roles and

responsibility


to:

Devise a plan for

hierarchy of internal

stakeholders

Define the roles and

responsibilities of

internal stakeholders in

business

Essential departments for a

business

Types of business hierarchy

Roles and responsibilities of

departments

Total 70

Theory:

20

Practical:

50

Template for

roles and

responsibility

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom

LU3: Develop

standard

operating

procedures to

manage

stakeholders


to:

Prepare agreements for

stakeholders

Carry out periodic

evaluation as per

agreements

Contract and agreement drafting

i.e. for suppliers, employees,

customers, financiers

Importance of devising written

agreements

Processes of taking internal and

external feedback including

interviews, meetings, vis emails,

performas, questionnaires

Total 70

Theory:

18

Practical:

52

Template for

standard contract

for supplies,

employees

Internet

MS Office

Smartphone

Laptop/Computer

Smartphone

Printer

White board

Projector screen

Multimedia

projector

Classroom


Complete list of tools and equipment

Sr# Name of Item/ Equipment/ Tools Quantity

1 Computer system along with all accessories 21

2 Laser Printer Black & White 2

3 Laser Printer Coloured 2

4 Scanner 4

5 Templates of elementary business plan 20

6 Templates for costing and pricing structures 20

7 Templates of business plan 20

8 Templates of operational plan, financial plan, marketing plan etc. 20

9 Templates of market survey tools (e.g. questionnaires, interviews etc.) 20

10 Quality Management System Standard and Manual 20

11 Projector screen 2

12 Multimedia projector 2

13 Internet 1 connection

14 White Board 1

15 Smartphones 20


List of consumable supplies

Sr# Name of Consumable Supplies Quantity

1 Multi-color markers

2 Papers

3 Dusters


Credit values

The credit value of the National Certificate Level 5 in Entrepreneurship is defined by estimating the amount of time/ instruction hours required

to complete each competency unit and competency standard. The NVQF uses a standard credit value of 1 credit = 10 hours of learning

(Following Higher Education Commission (HEC) guidelines.

The credit values are as follows:

Competency Standard Estimate of

hours Credit

A: Lead workplace communication 180 18

B: Manage human resources 200 20

C: Manage marketing activities 200 20

D: Manage finances 250 25

E: Manage business performance 260 26

F: Comply to business regulations 150 15

G: Mitigate Risks to Business 190 19

H: Manage stakeholders 170 17

national vocational and technical training commission · trainee entry level 4 the entry...

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