National Communications System

National Communications System (NCS) Government – Industry Partnership in Emergency Communications Response

November 16, 2011

Jeffrey GlickChief, Critical Infrastructure Protection BranchNational Communications System (NCS)Jeffrey.glick@dhs.gov, 703-235-5791

Presenter’s Name June 17, 2003

National Communications System 2

Goals The goal of this panel is to:

Educate the audience on the mission and responsibilities of the National Communications System (NCS) before, during, and after a disaster

Highlight how NCS employs a public-private partnership framework to provide national security and emergency preparedness communications solutions to stakeholders

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National Communications System 3

NCS Mission

Assist the President, the National Security Council, the Director of the Office of Science and Technology Policy and the Director of the Office of Management and Budget in the exercise of telecommunications functions and responsibilities, coordination of the planning for and provision of National Security and Emergency Preparedness (NS/EP) communications for the Federal government under all circumstances

National Communications System

Partnerships: Government and IndustryThe NCS provides a collaborative forum for the exchange of ideas among Federal stakeholders and private corporations concerning emergency communications disaster response.

24 Federal Members 54 Industry MembersCentral Intelligence Agency Department of Veteran Affairs

Department of Agriculture Federal Communications Commission

Department of Commerce Federal Emergency Management Agency

Department of Defense Federal Reserve Board

Department of Energy General Services Administration

Department of Health &

Human Services Joint Staff

Department of Homeland

Security

National Aeronautics &Space

Administration

Department of Interior National Security Agency

Department of Justice National Telecommunications

&Information Administration

Department of State Nuclear Regulatory Commission

Department of the Treasury Office of the Director of National

Intelligence

Department of

Transportation United States Postal Service

AT&T Global Crossing Qwest Gov’t Solutions

Alcatel-Lucent Globalstar Raytheon

Americom HP Enterprise Svc SAIC

APCO Hughes Network System SAVVIS

Arrowhead Inmarsat SES World Skies

Artel INTELSAT SIA

Boeing Internap Sprint

CenturyLink Intrado TelePacific Comms.

Cincinnati Bell Juniper Network Time Warner Cable

CISCO Level 3 Comms. T-Mobile

Comcast LightSquared TW Telecom

Comptel Lockheed Martin Tyco Comms.

COX Motorola USA Mobility

CSC Nat’l Assn. Broadcasters USTA

CTIA Nortel Networks Verisign

Eutelsat America Northrop Grumman Verizon

Fair Point Comms. OPASTCO Verizon Business

Frontier Qualcomm Verizon Wireless

4

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National Communications System

NCS Priority ProgramsBecause the public communications network is often degraded or inoperable in times of crisis, the NCS has developed programs to ensure continuity of NS/EP communications

Government Emergency Telecommunications Service (GETS) -- provides individual priority access to the public wireline network

Wireless Priority Service (WPS) -- provides individual priority access to the public wireless network

Telecommunications Service Priority (TSP) -- establishes priority for the restoration and provisioning of critical NS/EP circuits

Shared Resources High Frequency Radio Program (SHARES) - provides a single, interagency message handling system with no reliance on the public network

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*272

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National Communications System 6

ESF #2—COMMUNICATIONS

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National Communications System 7

National Response FrameworkThe National Response Framework

(NRF) establishes a coordinated, comprehensive, national, all-hazards approach to domestic incident response

Presents guiding coordinating principles that enable Federal response partners to prepare for, respond to, and recover from Presidential declared disasters and emergencies - from the smallest to the largest

Emergency Support Function (ESF) #2, Communications - NCS and FEMA are Primary Agencies

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NCS ESF #2– Mission Support restoration of the communications infrastructure:Facilitates the recovery of systems and applications from

cyber attacks Coordinates Federal communications support to response

efforts during incidents requiring a coordinated Federal response Support Federal agencies in procuring and coordinating National Security/Emergency Preparedness (NS/EP) communications

Provides communications support to Federal, State, tribal, and local governments and first responders when their systems have been impacted

Provides communications and information technology (IT) support to the Joint Field Office (JFO) and JFO field teams

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OPERATIONAL TEAMS

National Communications SystemUnclassified/For Official Use Only

ESF #2 National TeamResponsible for coordinating ESF#2 response/recovery operations: Coordinate with Government and Industry to assess

anticipated/actual damage Coordinates developing ESF#2 response/recovery operations Coordinate with Federal Departments and Agency members to

identify and prioritize national security and emergency preparedness (NS/EP) service requirements

Conduct operational analysis of the telecommunications infrastructure in the impacted area

Coordinate priority telecommunication service programs

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National Communications System 11

NCC WatchMission: To assist in the initiation, coordination,

restoration, and reconstitution of the NS/EP telecommunications services or facilities under all conditions, crises, or emergencies

Senior communications/IT analysts 24x7Provides technical, analytic, and liaison support

to industry and governmentOperational arm of both the NCS and the

Communications Information Sharing Analysis Center (ISAC)

Member of the National Cybersecurity and Communications Integration Center (NCCIC) for combined cyber and comms Watch

Situational Awareness, Alert and Warning functionsCoordinates government and private sector relationships and tools

that provide situation assessment, awareness, response and recovery capabilities

Coordinates with other Federal entities for cyber issues

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Communications Analysis Response Team (ART)

The ART provides coordinated, real-time analytic response.During all stages, from preparedness through response and recoveryRepresentatives come from NCC’s Operations Analysis team, the NCC Watch, the NCS Technology and Programs Branch, and the Federal Communications Commission (FCC) Has access to critical network information from the Federal government and private sector, for consistent analysis in an ever-changing threat environment

National Communications SystemUnclassified/For Official Use Only

ESF#2 Regional Disaster Emergency Communications (DEC) Branch

Responsible for: Coordinating State requests for

Government (all levels) and commercial industry communications assets

Advising the Federal Coordinating Officer (FCO) on ESF #2 regional and incident area NS/EP communications requirements, restoration activities, and priorities

Providing tactical communications support to disaster response and public safety operations

Assisting industry partners with restoration of communications infrastructure, particularly in the areas of access, security and fuel

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National Communications System 14

Communications ISAC

Communications Industry: Emergency Preparations, Response,

Recovery

Kathryn CondelloVice-Chair, Communications ISAC

Qwest Communications Representative to the NCCKathryn.Condello@qwest.com

703-363-3990

Communications ISAC

• Identifying and staging resources

•Identification of staging locations

•Portable Generators

•COWs/COLTS, SatCOLTs

•Fuel vendors contacted

•Generators pre-fueled

•Equipment and spares• Deployment of additional capacity and backup power to high priority sites

•Major thoroughfares/evacuation routes

•Public Safety location

•High priority locations

ACCESS - FUEL - SECURITY

Preparations Before Hurricane Huey

Communications ISAC

Situation Overview• Hurricane Huey makes landfall - Virginia, DC, and Maryland• Extensive impact to telecommunications

• Wireline• Cable• Cellular

• Power• Central office• Cable route• Cell tower

• Flooding

ACCESS - FUEL - SECURITY

Communications ISAC

As the Sky Clears….• Converge assets into primary staging area

• Power outages critical factor

• Debris cleanup, tree removal, off for safety

• Evaluate resource needs

• Access

• Coordinate with government - restricted areas

• Curfews

• Fuel

• Security

ACCESS - FUEL - SECURITY

Communications ISAC

48 - 72 Hours Post Landfall

• Data and voice traffic congestion•Wireline

•Traffic controlled into affected areas

•GETS – Government Emergency Telecomm Service

•Wireless

•Structural, power, backhaul

•WPS – Wireless Priority Service

•Satellite

•Pre-existing contracts

•Available capacity – media

•Cable•Facility, last mile damage

•TSP – Telecommunications Service Priority

ACCESS - FUEL - SECURITY

Communications ISAC

48 - 72 Hours Post Landfall (cont.)

•Situation Status

•Disaster Information Reporting System (DIRS)

•States – EOC and JFO•Prioritization

•Access control plans

•Include contractors

•Fuel supply coordination considering communications

as CIKR

•Secure environment for repair crew

ACCESS - FUEL - SECURITY

Communications ISAC

Thank You For Your Time

Federal Federal Communications Communications

CommissionCommission

Federal Federal Communications Communications

CommissionCommission

Government-Industry Government-Industry Partnerships in Partnerships in

Communications Response Communications Response and Recovery after Disastersand Recovery after Disasters

Government-Industry Government-Industry Partnerships in Partnerships in

Communications Response Communications Response and Recovery after Disastersand Recovery after Disasters

Government-Industry PartnershipsGovernment-Industry PartnershipsGovernment-Industry PartnershipsGovernment-Industry Partnerships

Partnership with the NCS and FEMA for:

•ESF #2 Support

•Situation Reporting

•Spectrum Management

•Training and Exercises

Partnership with Industry/State, Tribal, and Local officials for:

•Waivers/Special Temporary Authority

•Status Reporting (Disaster Information Reporting System)

Partnership with Industry/Private Sector for:

•Logistical Coordination

Government-Industry PartnershipsGovernment-Industry PartnershipsGovernment-Industry PartnershipsGovernment-Industry Partnerships

Clearinghouse website (for best practices, lessons learned, Clearinghouse website (for best practices, lessons learned, and plans) at and plans) at http://publicsafety.fcc.gov/pshs/clearinghouse/index.htm

Guidelines website for Emergency Planning at Guidelines website for Emergency Planning at http://www.fcc.gov/pshs/emergency-information/guidelines/http://www.fcc.gov/pshs/emergency-information/guidelines/

Richard D. LeeAssociate Bureau Chief for National and Homeland

SecurityPublic Safety and Homeland Security Bureau

Federal Communications Commission202-418-1104 (office)240-417-6559 (cell)

Richard.Lee@FCC.Gov

Clearinghouse website (for best practices, lessons learned, Clearinghouse website (for best practices, lessons learned, and plans) at and plans) at http://publicsafety.fcc.gov/pshs/clearinghouse/index.htm

Guidelines website for Emergency Planning at Guidelines website for Emergency Planning at http://www.fcc.gov/pshs/emergency-information/guidelines/http://www.fcc.gov/pshs/emergency-information/guidelines/

Richard D. LeeAssociate Bureau Chief for National and Homeland

SecurityPublic Safety and Homeland Security Bureau

Federal Communications Commission202-418-1104 (office)240-417-6559 (cell)

Richard.Lee@FCC.Gov

Disaster Emergency Communications Division

IAEMNovember, 2011

Mobile Emergency Response Support

FEMA

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MERS Mission

22

Deploy, install, operate, maintain, and protect telecommunications, logistics, and operations assets in support of planned special events and in response to all-hazards disasters assisting the federal, state, tribal, and local response personnel to minimize the suffering and disruption of the American people.

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MERS FREDERICK

MERSTHOMASVILLE

MERS DENTON

MERSBOTHELL

MERS DENVER

MERS MAYNARD

MERS Operating Locations

Mobile Emergency Response Support Response capability consisting of a flexible mix of vehicles and resources designed to meet all hazards and national security emergency requirements - telecommunications, operations, logistics, life support and power generation.

Mobile Emergency Response Support Response capability consisting of a flexible mix of vehicles and resources designed to meet all hazards and national security emergency requirements - telecommunications, operations, logistics, life support and power generation.

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Concept of Operations

• Incident Response Teams are alerted and deployed by DHS/FEMA leadership for natural and man-made Incidents, planned events, and Incidents of National Significance;

• Teams deploy with small, medium, and/or heavy voice, video, and data communications packages;

• Teams collect, report, and provide situational awareness to the NRCC in response to priority information requirements;

• Teams support Federal and State communications requirements and enable First Responders and/or Incident Commanders.

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Scope of NCCC

Daily Use Catastrophic EventLow Intensity Event

Non secure voiceSecure voiceNon secure dataSecure dataVideo

Portable LMRRepeatersIridiumINMARSATMSV G2BGAN

Incident Response Vehicle: 5Portable Ku BandTactical cellularGateway devicesCrossband devicesAir-to-ground

Incident ManagementCommunications TeamsMultiple MERS Dets inCoordinated Response

Incident ManagementCommunications Team

Members (TelecommunicationsSupport Personnel)

Incident Management

Team Members CatastrophicLoss of Life/Property Damage

Multiple LossOf Life/Significant Property Damage

Loss of Life/Property

Small/PropertyDamage

Frequency of Occurrence

Le

vel o

f D

ev

asta

tio

nTeam Communications Packages

“Small Package” “Medium Package” “Large Package”

Aircraft:C-17, C-5A, C-130

Cell PhoneQSEC 2700LaptopBGAN

Command Vehicle:Excursion

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TechnologiesMeans and Modes

• Land Mobile Radio (LMR)

• Very High Frequency (VHF)

• Ultra High Frequency (UHF)

• 700/800 MHz

• High Frequency (HF)

• Satellite Systems

• WIFI

• WIMAX

• Meshed Gateways

• Router/Switches

• Cross band devices

• Microwave Systems

• LTE (Future)

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5-Channel Trunk

Wide Area Interoperability

Crossband DeviceInterfaces Analog Digital Trunked

Network

Initial Deployment• Local First Responders Interface (Police, Fire, EMS)• National Guard (State)• National Urban Search and Rescue (US&R)• U.S. Coast Guard (Search and Rescue)• National Disaster Medical System (NDMS)• Incident Management Assistants Teams (IMAT)• ESF Partners • Other Specialized Teams

VHF

UHF

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Readiness ExercisesFocus on Interoperability and Systems Access

PARTICIPANTS

• Local Fire, Police and EMS

• NDMS and US&R Communications

• MERS Detachments

• Customs and Border Protection

• National Guard

• DHS Command Centers

• Department of Defense

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Conclusions

• MERS is a highly capable organization with the skill and experience to rapidly provide disaster support services across the full spectrum of National planning scenarios;

• It is flexible enough to integrate new technologies to satisfy customer diverse demand for command, control, and communications during catastrophic incidents;

• DEC advancements in the areas discussed promise to strengthen tactical support to first responder capabilities across the nation;

• Many of the challenges that the responders face do not lend themselves to technological solutions – they must be accompanied by broader changes in management, organization and policy.

For further information, For further information, please contactplease contact

Charlie HoffmanCharlie HoffmanChief, Tactical Emergency Communications BranchChief, Tactical Emergency Communications Branch

Disaster Emergency Communications DivisionDisaster Emergency Communications Division500 C Street, SW500 C Street, SW

Washington, DC 20472Washington, DC 20472(202) 212-4422(202) 212-4422

Fax (202) 646-2950Fax (202) 646-2950Charles.Hoffman2@dhs.govCharles.Hoffman2@dhs.gov