sir george seymour

airline, travel & tourismnational college of

AUCKLAND HAMILTON WELLINGTON CHRISTCHURCH DUNEDIN

Sir George Seymour College is the largest tertiary establishment, specialising

in training for the Airline, Travel and Tourism industries.

The College offers a choice of five campuses across New Zealand; Auckland,

Hamilton, Wellington, Christchurch and Dunedin. All are NZQA registered and

accredited, with New Zealand students eligible to apply for Student Loans and

Allowances while studying our courses.

Our students’ success is our number one priority and for the past 15 years we

have seen over 90% of our graduates placed into employment!

Sir George Seymour College has been consistently recognised by the Travel and

Tourism industry for quality training and has won numerous awards including

Best Tourism Service Provider at the New Zealand Tourism Awards.

Contents

8 Reasons Why to Choose Sir George Seymour 1 - 2

Over 90% Student Success Rate 3

Tourism - The World’s Largest Industry 4

Course Information

- Certificate in Travel, Tourism & Business 5 - 6

- Certificate in Advanced Travel, Tourism & Business 7 - 8

- Certificate in Travel & Tourism (Cabin Crew Preparation) 9 - 10

- Certificate in Cultural Tourism 11 - 12

- Certificate in Travel & Tourism (Conference & Events) 13 - 14

- Certificate in Tourism Operations & Guiding 15 - 16

Student Success & Industry Comments 17 - 18

How to Enrol / Funding & Allowance Options 19

sir george seymour

airline, travel & tourismnational college of

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EIGHT REASONS WHY YOU SHOULD CHOOSESIR GEORGE SEYMOUR...

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R Employment success rate of 90%Our training courses give you both a recognised qualification andthe essential link to gaining employment. Our graduates aresought after by industry.

The largest travel & tourism training provider in NewZealandYou can choose from five locations nationwide. Our campusesare in Auckland, Hamilton, Wellington, Christchurch and Dunedin.Sir George Seymour College is accredited by the New ZealandQualifications Authority.

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Specialised coursesSir George Seymour offers the largest range of specialist traveland tourism courses in New Zealand. Choose from an excitingrange of courses covering airline, travel, conference & events,through to cultural tourism and cabin crew preparation.

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Three National CertificatesThe tourism workforce and skills projection report stated thatthe travel and tourism industry required staff to have NationalCertificates. All Sir George Seymour courses include at least threeNational Certificates. Our accelerated learning means you cangain three National Certificates in just 25 weeks.

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Industry educationalsAll of our courses offer an industry educational trip to a locationwithin New Zealand (for students who meet the eligibilitycriteria). Our Certificate in Advanced Travel, Tourism & Businessalso offers an optional extra trip to an exciting overseasdestination.

Internet access and innovative I.T. structureTrain with us and we link you up with your own email addressgiving you instant access to your tutor and fellow students. Ourmodem facilities give you internet access allowing you to researchinformation for the completion of projects and assessments.

Smaller classes with individual tuitionWith specialised tutors and smaller classes, we work with youas individuals while giving you a real insight into the industry.Our tutors have a wealth of experience from travel agencymanagers, tour guides, flight attendants and travel consultantsthrough to airline check-in, hotels and tourism operators.

Real training for real jobsWe aren’t just about training, we are about training for realjobs. Assisting you to gain your dream career also involvespersonal presentation, interview techniques, CV preparation,and strategies for employment.

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This course is specifically designed for those who aspire to be a Tour Guide.Travel the world working in far off places or stay close to home and share ourbeautiful country with visitors. Some of our graduates have secured employmentwith Kaikoura Whale Watch, Top Deck Europe, Auckland Adventures andDreamworld Australia. Have you got what it takes..?

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SS “The tourism workforce and skills projection report was commissioned by ATTTO,

TIANZ, HANZ, HSI and Ministry of Tourism. One of the key results from the report

is, workforce is a priority issue - the industry requires on average

another 17,250 new people entering the industry each year......”

The Minister for Tourism on 8 October 2004 announced in a speech that the

tourism industry will need an extra 120,000 people by the end of

the decade.

OVER 90% STUDENT SUCCESS RATE

Over 90% of our students have been successful in findingemployment in a wide range of areas, both within the Airline,Travel and Tourism industry and in other sectors.

Graduates have gained employment within the following businesses:

• Travel Agencies

• Wholesale Travel Companies

• Airlines – Domestic & International

• Banks: Foreign Exchange Desk

• Inbound Tour Companies

• Airport Authorities

• Tourist Information Offices

• Coach & Rail Companies

• Rental Vehicle Companies

• Duty Free Companies

• Tourist Attractions

• Outbound Tour Operators

• Major Hotels

• Cruise Ships

...and many other businesses in the travel and tourism industries.

OVER 90% STUDENT SUCCESS RATE

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TOURISM - THE WORLD’S LARGEST INDUSTRY

During 2005 New Zealand welcomed over 2.2 million international visitors who

spent $7.4 billion during their time here.

Tourism is New Zealand’s largest employer. Tourism directly and indirectly employs

10% of the work force. That is one in 10 jobs in New Zealand.

It’s an exciting time for Travel & Tourism in New Zealand, with some major movies

recently being made in our beautiful country and the successes of our sporting

ambassadors, all boosting visitor numbers to New Zealand. All this has had a

huge impact on raising New Zealand’s profile as a dynamic and exciting holiday

option. That means more visitors, more money in the economy and even more

jobs!

The World Tourism Organisation has picked the Asia Pacific Region to be the key

growth area over the next twenty years, in fact by 2020, it suggests we could

receive 25% of the world's visitors in this region. For New Zealand, by 2010, the

Tourism Research Council predicts that we will receive over three million

international visitors in a calendar year (Tourism New Zealand website).

Travel and Tourism are now the world’s largest and fastest growing industries,

generating over US$2 trillion a year and employing over 112 million people...one

in every 11 workers worldwide. What qualities do you need to be selected for

a course? Motivation, enthusiasm, flexibility and a high degree of personal

commitment are all prerequisites ... combined with the ability to absorb new

information and a genuine desire to work with people.

TOURISM - THE WORLD’S LARGEST INDUSTRY

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CERTIFICATE INTRAVEL, TOURISM & BUSINESS

This is an accelerated course to give you the skills and qualifications requiredto get your foot in the door within the airline, tourism and travel industries. Ifyou are interested in gaining three National Certificates and are keen to getinto employment as quickly as possible then this is the course for you.

Travel & Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Process travel requirements using a computer reservation system 3734• Sell, process and advise on foreign exchange for travel 3750• Demonstrate knowledge of and process air travel 18215• Demonstrate knowledge of and process domestic land transport 18216• Demonstrate knowledge of & process domestic & international accommodation 18217• Demonstrate knowledge of the tourism industry in New Zealand 18238• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Work in a team in a tourism and travel situation 18224• Develop personal plans for a work role in the tourism & travel industry environment 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Perform calculations for the tourism and travel industry 18237• Read and write English for the tourism and travel industry 18232• Demonstrate knowledge of New Zealand as a tourist destination 18212• Demonstrate knowledge of and process reservations for domestic water transport 18204• Provide information about specified regions in New Zealand as tourist destinations 18228• Respond in writing to enquiries and complaints in the tourism and travel industry 18209• Complete tourism and travel administration tasks and use office equipment 18221• Advise customers of regulatory requirements for international air travel 18282• Describe the legal responsibilities of employees in the tourism industry 20489• Outline and apply contract legislation relating to the tourism and travel industry 20490• Demonstrate knowledge of International Air Transport Association (IATA) world

geography 18235• Demonstrate knowledge of communication and customer service skills in tourism and

travel workplaces 18210• Demonstrate knowledge of and process reservations for coach and overland tours

outside New Zealand 18206• Introduction to Mäori (includes a marae visit)

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780• Manage and protect data in a personal computer system 2781• Produce information using word processing functions 112• Produce a presentation using a desktop presentation computer application 5940• Create a computer spreadsheet to provide a solution for organisation use 2785• Produce a computer flatfile database to provide solutions for organisation use 2787• Demonstrate knowledge of and use of email and internet in the tourism and

travel industry 18280• Demonstrate knowledge of computer applications and produce text on a computer

for tourism and travel 18230

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Experience New Zealand

PRINCIPALFEATURE

Preparation for Employment Subjects• Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal

Presentation

Entry Criteria1. Applicants must be a minimum age of 17 years on entry to the course.2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course

of study, or work experience deemed equivalent.

Qualifications Achieved• Sir George Seymour College - Certificate in Travel, Tourism & Business• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Travel Level 3• National Certificate in Computing Level 3• Industry-recognised Computer Reservation System Certificate• Units towards National Certificate in Travel Level 4• Life Support Certificate

PRINCIPAL FEATUREExperience New ZealandThis New Zealand familiarisation trip offers you the chance to experience the best of New Zealandtourism. To be eligible you simply need to be on track for graduating and be meeting the attendancerequirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua,Wellingtonand Queenstown. This exciting trip allows you to be a travel consultant, planning every aspect ofit from transportation and accommodation through to attractions and activities. Climb the HarbourBridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give you a budgetto work from, and the rest is up to you!

“Sir George Seymour is like one big family, everybody is friendly andvery helpful. Because of the classes having a limited amount of

students, you were shown more individual attention. The tutorswere always ready to help and it definitely showed that they strive

for their students to succeed.”Angela Hayward, Tourism Waikato - iSite Hamilton

“The tutors were the best part of the course and they’re so friendlyand very willing to help.”

Michelle Le Brenton, Receptionist, James Cook Hotel Grand Chancellor

“Sir George Seymour helped me get this role by teaching me thecomputer skills required for the job and how to interact with

customers most effectively.”Cheryl Kreft, Customer Services Representative, Budget Car Rental

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CERTIFICATE INADVANCED TRAVEL, TOURISM & BUSINESS

The national and international qualifications gained in this Advanced Certificatewill generate many options when seeking employment in any area of theindustry. Graduated students have gained employment as travel consultants,airline check-in, ticketing consultants, hotel reservations, rental cars sales andmany, many more.

Travel & Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Process travel requirements using a computer reservation system 3734• Sell, process and advise on foreign exchange for travel 3750• Demonstrate knowledge of and process domestic air travel 18215• Demonstrate knowledge of and process domestic land transport 18216• Demonstrate knowledge of & process domestic & international accommodation 18217• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Complete tourism and travel administration task and use office equipment 18221• Respond in writing to enquiries and complaints in the tourism and travel industry 18209• Process service fee charges in a travel environment 18208• Sell and process travel requests in a travel industry environment 18283• Demonstrate knowledge of New Zealand as a tourist destination 18212• Demonstrate knowledge of the Pacific Islands as a tourist destination 3727• Advise customers of regulatory requirements for international air travel 18282• Construct and ticket airfares using International Air Transport (IATA) principles 18218• Demonstrate knowledge of and process international air travel 18219• Demonstrate knowledge of the United Kingdom and Eire as a tourist destination 18213• Develop personal plans for a work role in a tourism and travel industry environment 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Read and write in English for the tourism and travel industry 18232• Perform calculations for the tourism and travel industry 18237• Demonstrate knowledge of the tourism industry in New Zealand 18238• Work in a team in a tourism and travel situation 18224• Describe the legal responsibilities of employees in the tourism industry 20489• Outline and apply contract legislation relating to the tourism and travel industry 20490• Demonstrate knowledge of International Air Transport Association (IATA) world

geography 18235• Demonstrate knowledge of communication and customer service skills in tourism

and travel workplaces 18210• Demonstrate knowledge of & process reservations for coach & overland tours

outside New Zealand 18206• Sell tourism & travel products to customers and demonstrate knowledge of

customer databases 18225• Provide a promotional plan for a given product and/or service 65• Introduction to Mäori (includes a marae visit)

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780• Manage and protect data in a personal computer system 2781• Produce information using word processing functions 112• Produce a presentation using a desktop presentation computer application 5940• Create a computer spreadsheet to provide solution for organisation use 2785• Produce a computer flatfile database to provide solution for organisation use 2787• Demonstrate knowledge of & use of email & internet in the tourism & travel industry 18280• Demonstrate knowledge of computer applications and produce text on a computer

for tourism and travel 18230

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PRINCIPALFEATURE

International Educational- overseas experience

Preparation for Employment Subjects• Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal

Presentation

Experience New ZealandThis New Zealand familiarisation trip offers you the chance to experience the best of New Zealandtourism. To be eligible you simply need to be on track for graduating and be meeting the attendancerequirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua,Wellington and Queenstown.This exciting trip allows you to be a travel consultant, planning everyaspect of it from transportation and accommodation through to attractions and activities. Climb theHarbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give youa budget to work from, and the rest is up to you!

Entry Criteria1. Applicants must be a minimum age of 18 years on entry to the course.2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of

study, or work experience deemed equivalent.

Qualifications Achieved• Sir George Seymour College - Certificate in Advanced Travel, Tourism & Business• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Travel Level 3• National Certificate in Travel Level 4• National Certificate in Computing Level 3• Industry-recognised Computer Reservation System Certificate• IATA/UFTAA Standard Diploma issued by IATA/UFTAA (special conditions apply)• Life Support Certificate

PRINCIPAL FEATUREInternational EducationalThis exciting optional feature may take you to Sydney, Brisbane, Melbourne, Fiji, Vanuatu or otheroverseas destinations. Experience international flights, in flight service, visit hotels and experiencea range of activities. (Optional extra on completion of course)

“Sir George Seymour College has a great atmosphere and the tutorsare very helpful. The preparation for employment units included in

the Advanced Certificate were really helpful in gaining a job.Talking to tutors was also great help because they have

‘been there done that’.”Lisa Nickalls, Travel Advisor, STA Travel

“The skills required to be successful in this job include your willingnessto learn, an open mind and enthusiasm - the course taught me what

to expect in the real world and now I’m enjoying just that.”Sarah Hutchinson, Travel Consultant, House of Travel

“There is so much knowledge of the industry floatingaround the college.”

Jennie Milne, Account Manager, Corporate Traveller, Christchurch

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CERTIFICATE INTRAVEL & TOURISM(CABIN CREW PREPARATION)

Our Certificate in Travel & Tourism (Cabin Crew Preparation) course is designedfor those who are interested in becoming a flight attendant. You will learnvaluable skills to prepare you for this exciting career, from presentation andcustomer service skills to emergency procedures.

Travel & Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Demonstrate knowledge of the tourism industry in New Zealand 18238• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Work in a team in a tourism and travel situation 18224• Develop personal plans for a work role in the tourism and travel industry environment 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Perform calculations for the tourism and travel industry 18237• Read and write in English for the tourism and travel industry 18232• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Demonstrate knowledge of New Zealand as a tourist destination 18212• Process travel requirements using a computer reservation system 3734• Demonstrate knowledge of International Air Transport (IATA) world geography 18235• Demonstrate knowledge of and process domestic air travel 18215• Demonstrate knowledge of and process domestic land transport 18216• Demonstrate knowledge of and process domestic & international accommodation 18217• Sell, process and advise on foreign exchange for travel 3750• Demonstrate knowledge of and process reservations for domestic water transport 18204• Provide information about specified regions in New Zealand as tourist destinations 18228• Respond in writing to enquires and complaints in the tourism and travel industry 18209• Complete tourism and travel administration tasks and use office equipment 18221• Demonstrate knowledge of process reservations for coach and overland tours outside NZ 18206• Advise customers of regulatory requirements for international air travel 18282• Describe the legal responsibilities of employees in the tourism industry 20489• Outline and apply contract legislation relating to the tourism and travel industry 20490• Demonstrate knowledge of communication and customer service skills in tourism

and travel workplaces 18210• Introduction to Mäori (includes a marae visit)

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780• Manage and protect data in a personal computer system 2781• Produce information using word processing functions 112• Produce a presentation using a desktop presentation computer application 5940• Create a computer spreadsheet to provide a solution for organisation use 2785• Produce a computer flatfile database to provide solutions for organisation use 2787• Demonstrate knowledge of & use of email & internet in the tourism & travel industry 18280• Demonstrate knowledge of computer applications and produce text on a computer

for tourism and travel 18230

“Being a flight attendant was always my dream. With helpfrom Sir George Seymour and the awesome tutors, my dreambecame reality”Goran Tomic, Cabin Crew, Pacific Blue

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Cabin Crew Subjects• Cabin Crew Preparation 1:

Identify various aircraft types and aircraft cabin components and understandrequirements of an emergency evacuation Internal

• Cabin Crew Preparation 2:Demonstrate industry standards of grooming and provide personal and customer serviceto a variety of people Internal

• Provide personal service in given situations 57• Maintain personal presentation in the workplace 62• Employ customer service techniques for differing customer behaviours in a given

situation 376• Provide customer service for international visitors 378• Manage First Aid in emergency situations 6400• Provide First Aid 6401• Provide Resuscitation in Level 2 6402

Flight Attendant Training FamiliarisationThis New Zealand familiarisation trip allows you to experience training in a flight attendant cabintrainer. You will complete a safety demonstration using safety cards, seat belts, oxygen masks andlifejackets, complete public announcements and complete an inflight meal/beverage service. Thisoutstanding experience will bring to life your training and give you some real ‘hands on‘ experiences.

Entry CriteriaAll airlines have strict entry criteria when becoming a Flight Attendant therefore before being acceptedon the course you must have the following minimum requirements:1. Applicants must be 18 years of age or turn 18 during the course.2. NCEA Level 2 (60 Credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards,

course of study or work experience deemed equivalent.3. All airlines have their own criteria when selecting flight attendants, in terms or height, health

etc. More information regarding this can be found direct with airlines or at a Sir George Seymourcampus.

Qualifications Achieved• Sir George Seymour College - Certificate in Travel & Tourism (Cabin Crew Preparation)• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Travel Level 3• National Certificate in Computing Level 3• Industry-recognised Computer Reservation System Certificate• Units towards National Certificate in Travel Level 4• Full First Aid Certificate• Initial Flight Attendant On-Line Training Programme Certificate

PRINCIPAL FEATUREOn-Line ProgrammeThis course includes the In-Flight Institute ‘Initial Flight Attendant Training Programme’. This uniqueprogramme covers over 175 essential flight attendant topics and is currently being used by severalinternational airlines worldwide as part of their initial training programme.Successful completion will gain you a certificate for this outstanding programme. The On-LineProgramme covers topics such as:• Aviation Terminology • Preflight Equipment Check • Over-wing Window Exits • Check-In Procedures • Galley Operations • Onboard Announcements• Security • Crew Briefing • Safety Demonstrations

Inflight Institute On-LineProgramme available to allCabin Crew Preparationstudents

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CERTIFICATE INCULTURAL TOURISM

This course is specifically designed to cater for those who aspire to enter CulturalTourism and Travel. Learn skills to work in many areas of travel & tourism aswell as enjoy the added benefits and opportunities available within CulturalTourism.

Travel and Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Demonstrate knowledge of the tourism industry in New Zealand 18238• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Work in a team in a tourism and travel situation 18224• Develop personal plans for a work role in the tourism and travel industry environment 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Perform calculations for the tourism and travel industry 18237• Read and write in English for the tourism and travel industry 18232• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Demonstrate knowledge of New Zealand as a tourist destination 18212• Process travel requirements using a computer reservation system 3734• Demonstrate knowledge of International Air Transport (IATA) world geography 18235• Demonstrate knowledge of and process domestic air travel 18215• Demonstrate knowledge of and process domestic land transport 18216• Demonstrate knowledge of and process domestic and international accommodation 18217• Sell, process and advise on foreign exchange for travel 3750• Demonstrate knowledge of and process reservations for domestic water transport 18204• Provide information about specified regions in New Zealand as tourist destinations 18228• Respond in writing to enquires and complaints in the tourism and travel industry 18209• Complete tourism and travel administration tasks and use office equipment 18221• Demonstrate knowledge of process reservations for coach and overland tours outside NZ 18206• Advise customers of regulatory requirements for international air travel 18282• Describe the legal responsibilities of employees in the tourism industry 20489• Outline and apply contract legislation relating to the tourism and travel industry 20490• Demonstrate knowledge of communication and customer service skills in tourism

and travel workplaces 18210

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780• Manage and protect data in a personal computer system 2781• Produce information using word processing functions 112• Produce a presentation using a desktop presentation computer application 5940• Create a computer spreadsheet to provide a solution for organisation use 2785• Produce a computer flatfile database to provide solutions for organisation use 2787• Demonstrate knowledge of & use of email & internet in the tourism & travel industry 18280• Demonstrate knowledge of computer applications & produce text on a computer for

tourism & travel 18230

Tourism Mäori Subjects• Discuss the use of Mäori language expression in a tourism context 17391• Utilise Mäori greetings and farewells from a hosting perspective in a hospitality context 17384• Explain Mäori place names in a cultural tourism context 17383• Explain the concept of whanau and how it relates to tourism 17578• Explain the significance of natural attractions in a tourism Mäori context 17788• Explain the relevance of kaitiaki practices in a tourism Mäori context 17791• Explain the importance of respecting Mäori customs & practices in a tourism

Mäori context 17786

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PRINCIPALFEATURE

Preparation for Employment Subjects• Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal

Presentation

Experience New ZealandThis New Zealand familiarisation trip offers you the chance to experience the best of New Zealandtourism. To be eligible you simply need to be on track for graduating and be meeting the attendancerequirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua,Wellington and Queenstown. This exciting trip allows you to be a travel consultant, planning everyaspect of it from transportation and accommodation through to attractions and activities. Climb theHarbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give youa budget to work from, and the rest is up to you!

Entry Criteria1. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of

study, or work experience deemed equivalent.2. Applicants must a minimum age of 17 years at commencement of the course.3. Students must have a genuine interest in Mäori Tourism and Travel and have a basic understanding

of Mäori culture and protocol.

Qualifications Achieved• Sir George Seymour College - Certificate in Cultural Tourism• National Certificate in Tourism Mäori Level 3• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Travel Level 3• National Certificate in Computing Level 3• Industry-recognised Computer Reservation System Certificate• Units towards National Certificate in Travel Level 4• Life Support Certificate

PRINCIPAL FEATUREThree Day Memorable HuiThis is a highlight of the Cultural Tourism course where all the students on this course participatein a National Hui, gathering together on a Marae for two nights. There is much sharing of culture,and a variety of workshops and speakers, who are often leading Mäori Tourism operators from theregion. There is plenty of focus on performing arts with kapahaka and waiata, making the wholeexperience both unique and memorable.

“I have thoroughly enjoyed my learning experiences on this programmeand compliment the tutors for their unique teaching styles, fun,

humour, encouragement and commitment” Kauki Grant, Hostel Assistant, YMCA

Scholarships of $2,500-00 are available to all students who successfullycomplete this course - this could be you!

Three Day Memorable Hui- participate in a NationalHui

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CERTIFICATE INTRAVEL & TOURISM(CONFERENCE AND EVENTS)

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Travel & Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Demonstrate knowledge of the tourism industry in New Zealand 18238• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Work in a team in a tourism and travel situation 18224• Develop personal plans for a work role in the tourism and travel industry environment 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Perform calculations for the tourism and travel industry 18237• Read and write in English for the tourism and travel industry 18232• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Demonstrate knowledge of NZ as a tourist destination 18212• Process travel requirements using a computer reservation system 3734• Demonstrate knowledge of International Air Transport (IATA) world geography 18235• Demonstrate knowledge of and process domestic air travel 18215• Demonstrate knowledge of and process domestic land transport 18216• Demonstrate knowledge of and process domestic and international accommodation 18217• Sell, process and advise on foreign exchange for travel 3750• Demonstrate knowledge of and process reservations for domestic water transport 18204• Provide information about specified regions in New Zealand as tourist destinations 18228• Respond in writing to enquires and complaints in the tourism and travel industry 18209• Complete tourism and travel administration tasks and use office equipment 18221• Demonstrate knowledge of process reservations for coach and overland tours outside NZ 18206• Advise customers of regulatory requirements for international air travel 18282• Describe the legal responsibilities of employees in the tourism industry 20489• Outline and apply contract legislation relating to the tourism and travel industry 20490• Demonstrate knowledge of communication and customer service skills in tourism

and travel workplaces 18210• Introduction to Mäori (includes a marae visit)

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780

• Manage and protect data in a personal computer system 2781

• Produce information using word processing functions 112

• Produce a presentation using a desktop presentation computer application 5940

• Create a computer spreadsheet to provide solution for organisation use 2785

• Produce a computer flatfile database to provide solution for organisation use 2787

• Demonstrate knowledge of and use of email and internet in the tourism and travel industry 18280

• Demonstrate knowledge of computer applications and produce text on a computerfor tourism and travel 18230

This course is aimed at people wishing to work in the travel & tourism industrywith an emphasis on providing industry level skills for the relatively new andfascinating conference and events sector. You will gain a strong foundation ingeneral tourism along with developing a variety of skills for organising andmanaging a conference or event where achieving the "WOW" factor will bepart of a stimulating, exciting and challenging career.

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PRINCIPALFEATURE

Creating great experiences- a mid winter Christmasparty, Gala Graduation orSGS Great Race

Conference and Events Subjects• Conference and Events Module 1:

Plan and co-ordinate a one day event including budgeting, registration, venuelayout and food and beverage requirements to meet client specifications Internal

• Conference and Events Module 2:Plan and co-ordinate a three day conference including budgeting, accommodation,registration, conference activities, food and beverage recommendations andundertake necessary administration tasks Internal

• Prepare a food and beverage report for the venue caterers 15699• Research and market a group tour 18222

Preparation for Employment Subjects• Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal

Presentation

Experience New ZealandThis New Zealand familiarisation trip offers you the chance to experience the best of New Zealandtourism. To be eligible you simply need to be on track for graduating and be meeting the attendancerequirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua,Wellington and Queenstown. This exciting trip allows you to be a travel consultant, planning everyaspect of it from transportation and accommodation through to attractions and activities. Climb theHarbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give youa budget to work from, and the rest is up to you!

Entry Criteria1. Applicants must be a minimum age of 18 years on entry to the course.2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course

of study, or work experience deemed equivalent.

Qualifications Achieved• Sir George Seymour College - Certificate in Travel & Tourism (Conference & Events) Level 4• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Travel Level 3• National Certificate in Computing Level 3• Industry-recognised Computer Reservation System Certificate• Units towards National Certificate in Travel Level 4• Life Support Certificate

PRINCIPAL FEATUREEvent Co-ordinationRelish the opportunity to organise your own amazing event. As part of the course your team willbe responsible for planning, budgeting, organising food and beverage as well as entertainment fora stunning event such as a mid winter Christmas party, Sir George Seymour Great Race or GalaGraduation.

“The conference and events industry is a people business that isheavily dependent on focused, competent people to work within it.This course will provide graduates with a strong skill background to

enter this industry, something which employers find lacking atpresent. I for one, look forward to recruiting graduates into this

industry sector.”Neville Brown, Manager, Wellington Convention Centre

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CERTIFICATE INTOURISM OPERATIONS & GUIDING

This course is specifically designed for those who aspire to be a Tour Guide.Travel the world working in far off places or stay close to home and share ourbeautiful country with visitors. Some of our graduates have secured employmentwith Kaikoura Whale Watch, Top Deck Europe, Auckland Adventures andDreamworld Australia. Have you got what it takes..?

Travel & Tourism Subjects Unit• Identify work roles in tourism and their related personal requirements 18231• Present the characteristics of New Zealand as a destination 5562• Demonstrate knowledge of the tourism industry in New Zealand 18238• Communicate with one person in English for the tourism and travel industry 18233• Provide customer service in the tourism and travel industry 18223• Work in a team in a tourism and travel situation 18224• Develop personal plans for a work role in the tourism and travel industry 5070• Demonstrate cross-cultural communication for the tourism and travel industry 18226• Perform calculations for the tourism and travel industry 18237• Read and write English for the tourism and travel industry 18232• Demonstrate knowledge of the sales function and process in tourism & travel workplaces 21231• Demonstrate knowledge of New Zealand as a tourist destination 18212• Complete tourism and travel administration tasks and use office equipment 18221• Research and market a group tour 18222• Sell, process and advise on foreign exchange for travel 3750• Describe how visitors learn from interpretation, and evaluate interpretive techniques 18310• Demonstrate knowledge of visitor interpretation 18317• Prepare and deliver guided interpretation during an excursion, and gather feedback 18313• Manage health and safety in a tourism context 18365• Prepare and deliver guided interpretation within an attraction, and gather feedback 18314• Prepare and deliver guide interpretation during an extended tour and

gather feedback 18312• Demonstrate leadership skills in a tour context 18364• Provide information about specified regions in New Zealand as tourist destinations 18228• Describe the legal responsibilities of employees in the tourism industry 20489• Demonstrate knowledge of communication and customer service skills in tourism

and travel 18210• Introduction to Mäori (includes a marae visit)

Computing / Business Subjects• Demonstrate and apply knowledge of a personal computer system 2780• Manage and protect data in a personal computer system 2781• Produce information using word processing functions 112• Produce a presentation using a desktop presentation computer application 5940• Create a computer spreadsheet to provide solution for organisation use 2785• Produce a computer flatfile database to provide solution for organisation use 2787• Demonstrate knowledge of and use of email and internet in the tourism and travel

industry 18280• Demonstrate knowledge of computer applications and produce text on a computer

for tourism and travel 18230

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PRINCIPALFEATURE

Preparation for Employment Subjects• Provide First Aid 6401• Manage First Aid in emergency situations 6400• Provide Resuscitation Level 2 6402• Includes Curriculum Vitae, Interview Techniques,Strategies for Employment and Personal

Presentation

Entry Criteria1. Applicants must be a minimum age of 18 years on entry to the course.2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of

study, or work experience deemed equivalent.

Qualifications Achieved• Sir George Seymour College - Certificate in Tourism Operations & Guiding• National Certificate in Tourism and Travel (Core Skills) Level 3• National Certificate in Tourism Guiding with strands in Excursion Guiding and Attraction Guiding

Level 3• National Certificate in Tourism, Tour Leadership* Level 4• National Certificate in Computing Level 3• Workplace First Aid Certificate *Final assessment to be assessed in the workplace once a guiding position is obtained

PRINCIPAL FEATUREBecome a Tour GuideYou’ll get to put the tour together, including vouchers, crew and passenger itineraries, baggagelabels, hotel and rooming lists and customer surveys. Research, write and deliver your own commentaryon the region, inform your passengers about accommodation and attractions coming up. Thisoutstanding feature of the tour guiding course gives you the opportunity to put what you havelearnt into action. (Eligibility criteria applies)

“The certificate was the perfect course. It showed the real world oftour guiding...you actually go out and do all the tour guiding activitiesrather than just sitting in a classroom learning about the theory of

how to do them, it was a great experience.”Brenda Holding, Tour Guide, Top Deck Europe

“The tutors at Sir George Seymour College were fantastic and wereso patient. Studying at the college helped me learn more about

myself and other people.”Denn Pekama, Adventure Tour Guide, Auckland Adventures

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Become a Tour Guide

- create and experienceyour own tour

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SSTUDENT SUCCESSWHAT OUR STUDENTS SAY...

Sarah WilliamsonCabin Crew, QantasUpon leaving school, Sarah enrolled in a course with Sir George Seymour

College as she had studied tourism in sixth form and really enjoyed it.

The course was an ideal way to achieve her career goal to become a

flight attendant or work on a cruise ship. After the course Sarah put

her knowledge and skills to practice and realised her goal as a flight

attendant for Qantas. Sarah says, "I got the job through Employment

Liaison at Sir George Seymour. The College helped prepare me for my

role by giving me the skills and knowledge of the travel and tourism

industry."

Denise KumeroaReservations Sales Agent, Crowne Plaza HotelSeeking a career change, Denise chose to study with Sir George Seymour

so she could get a job in the exciting tourism and travel industry, not

only for the opportunity to travel but she wanted a challenge to take

her out of her comfort zone. Denise was determined to learn as much

as possible about the industry and she found the tutors fantastic. Denise

says “..You need good language skills and a professional phone

manner to be successful in my job..”

Denn PekamaAdventure Tour Guide, Auckland AdventuresSeeking a career change, Denn wanted to get into tourism and travel

as he wanted to be in an industry where you meet new people every

day. "The tutors at Sir George Seymour College were fantastic and were

so patient. Studying at the College helped me learn more about myself

and other people". Every day Denn is taking people from all over the

world mountain biking or on bush walks.

Lynne SmithSupervisor, Christchurch iSite Visitor CentreLynne chose travel and tourism as a career as she was always preparing

itineraries for friends and family. Lynne says "Returning to study as a

mature student was not an easy decision, but the college and tutors

were very supportive." On completion of the course, Lynne started

working at the US Antarctic Programme meeting and greeting Antarctic

personnel at the airport and arranging accommodation. Lynne then went

on to work at the Christchurch iSite as a consultant, and from there was

promoted to Team Leader, then to Supervisor. She is now responsible

for the recruitment, training and supervision of up to 25 staff.

Jackie BinghamRegional Manager, Signature Travel, Christchurch“Signature Travel has enjoyed great success in employing graduates

from Sir George Seymour College. The skills learned have enabled

them to become competent and valuable consultants. We work

closely with Sir George Seymour College and look forward to

employing many more future travel consultants.”

John Van SteirteghemManager, Backpacker World Travel, Auckland Central“We see Sir George Seymour as a great school and if we are looking

for staff we wouldn’t hesitate to approach them. I know the high

calibre of teaching at Sir George Seymour and would feel confident

that the students have received an excellent grounding in the travel

and tourism industry.”

Lisa MallinsonBranch Manager, Budget Rent-A-Car, Christchurch Airport“Budget Rent-A-Car has utilised the services of Sir George Seymour

College on many occasions and we have always been rewarded with

high calibre employees. I have personally employed several ex-Sir

George students and have never been disappointed. Personality is

very important to me and the insights provided by staff are

invaluable.”

Sandra CaldwellManager, Christchurch iSite Visitor Centre“Over the last few years the Christchurch iSite Visitor Centre has

employed a number of students from the Sir George Seymour College

who have studied the National Certificates in Travel and Tourism.

As a result these students have acquired the skills and knowledge

to perform at the desired level and have easily fitted into our busy

team environment. These students have developed into reliable,

dedicated and committed members of staff with a real passion for

the industry. We have a strong relationship with Sir George Seymour

and hope to employ many more of their students in the future.”

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Now that you’ve checked out our course details and start dates, why not come in and see us?Meet our team, and check out our modern training facilities.

Our staff have extensive industry experience and can provide free, no obligation career advice.Hear what the jobs are really like, and what skills and attributes the travel and tourism industryare looking for and we will recommend a course that best suits your needs.

We have courses starting throughout the year and can provide you with all the information onloans or allowances and even get you started. We can also recommend accommodation if you’refrom out of town.

Phone us on 0800 10 20 20 or visit us at www.sirgeorge.co.nz or call in and have a look aroundyour nearest campus.

If you are keen to get started;Complete the enrolment form included in here, or download from our website.

Come in with your form, or send it to us along with verification of NZ Citizenship orpermanent residence eg Passport or Birth Certificate (please bring in the original or acertified copy) and also your deposit.

A confirmation letter will then be posted out to you.

You can then apply for student loan/allowance. If you bring in your bank account and IRDnumber we can send off your application for a student loan the same day.

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Student Loan SchemeNew Zealand students are eligible for the Government Student Loan Scheme. Subject to certain conditions,college students are entitled to borrow the following amounts.

Compulsory Course Fees Total amount of course feeCourse Related Costs $1,000 maximumLiving Costs A maximum of $150 per week is available

Student AllowanceThe Student Allowance is available to New Zealand students 18 years and older and is means tested ifyou are under 25 years old / of age. Eligibility depends on the amount of your parents' combined incomes,or on an independent circumstance. It is paid weekly into your bank account and does not need repaying.Students need to meet the requirements as detailed on the website (www.studylink.govt.nz).

Processing ApplicationsInformation for both the allowance and loan schemes are available from StudyLink (www.studylink.govt.nz).Sir George Seymour can check documentation and authorise photocopies of birth certificates and otherpapers.

Scholarships and InternshipsCertificate in Cultural Tourism ScholarshipThis course is designed for students who have a specific interest in Mäori Culture and Mäori Tourism.Youdo not have to be of Mäori descent to apply for this course. Scholarships of $2,500.00 are available tostudents who successfully complete this course. For more information, contact your local campus.Secondary School Tourism Student of the Year ScholarshipsSir George Seymour College recognises success and is pleased to sponsor the top tourism student atschools throughout New Zealand. The top tourism student will receive a $500.00 scholarship to study ata Sir George Seymour College on a full time course campus of their choice. For more information pleasecontact your local campus.ATTTO ScholarshipIn past years, the Aviation, Tourism and Travel Organisation (ATTTO) has offered a $3,000.00 scholarshipto New Zealand citizen students who enrol in an ATTTO approved Level 3, 4 or 5 course. For moreinformation and an application form please contact your local campus or view the ATTTO website atwww.attto.org.nz

FUNDING & ALLOWANCE OPTIONS

Auckland CampusPhone 09 303 0181

Fax 09 373 4062

Hamilton CampusPhone 07 838 0022

Fax 07 838 0033

Wellington CampusPhone 04 472 8893

Fax 04 472 8894

Christchurch CampusPhone 03 377 1794

Fax 03 377 5205

Dunedin CampusPhone 03 477 6825

Fax 03 477 6832

HOW TO ENROL........

sir george seymour

airline, travel & tourismnational college of

AUCKLAND HAMILTON WELLINGTON CHRISTCHURCH DUNEDIN