nama social media final
Post on 14-Sep-2014
1.284 views
DESCRIPTION
TRANSCRIPT
![Page 1: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/1.jpg)
SECTION 1: INTRODUCTION
PREPARED FOR BADGER NAMA - 11/18/2009
SOCIAL MEDIA MARKETING
![Page 2: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/2.jpg)
SECTION 1: INTRODUCTION
INTRODUCTIONPRESENTATION OBJECTIVES
![Page 3: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/3.jpg)
SECTION 1: INTRODUCTION
![Page 4: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/4.jpg)
SECTION 1: INTRODUCTION
BRIEF COMPANY BACKGROUND
• Graphic design group located in Brookfield
• Opened in June 2006 by Jeff Coon, Brian Brinkman and Steve James
• Specialize in print design, web site design/programming and social media integration
• Work with internal Marketing Depts., Agencies, PR Firms
![Page 5: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/5.jpg)
SECTION 1: INTRODUCTION
CLIENTS INCLUDE
• American Heart Association
• Baker Cheese, Inc.
• R&R Insurance
• Catholic Knights Insurance
• Wisconsin Association of Independent Colleges & Universities
• Milwaukee County Historical Society
• MeadWestvaco
• MPC Financial Services
• Primera Technology, Inc.
• Great American Train Company
![Page 6: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/6.jpg)
SECTION 1: INTRODUCTION
AGENDA - IN THE SPIRIT OF SOCIAL MEDIA
• Social media overview
• How are companies using SM
• Survey results
• Questions/concerns with SM
• 10 Minute Break
• Top social media tools
• Basics of a social media plan
• Listening & analytic tools
• Break-out session (if time allows)
• Questions & Answers
![Page 7: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/7.jpg)
WHAT IS SOCIAL MEDIA?
SECTION 2: SOCIAL MEDIA OVERVIEW
![Page 8: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/8.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
DEFINITION OF SOCIAL MEDIA
• User (meaning anyone) generated content (audio, video, text, graphics and images)
• We look at social media as all your online marketing efforts that promote your brand, engage with your audience and drive traffic to your web site
• Transforms monologues into dialogues - readers into publishers
![Page 9: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/9.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
3 TYPES OF SOCIAL MEDIA:
• Publish: Twitter, YouTube, Flickr, Yelp, Google Groups, Wikipedia, Blogs
• Share: Digg, del.icio.us, StumbleUpon, Reddit, Newsvine.com
• Network: Facebook, LinkedIn, MySpace, Friendster, Bebo
![Page 10: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/10.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
PUBLISH
![Page 11: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/11.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
SHARE
![Page 12: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/12.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
NETWORK
![Page 13: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/13.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0
50
100
150
200
Frequency of Citation
181
6241 37 28
Blogs E-mail Podcasts Wikis Social Networking
THE TECHNOLOGY AND BRANDS DRIVINGSOCIAL MEDIA USE
Source: Content Connections, Social Media Study, February 2008 Methodology: Fielded Dec. 10, 2007 -Jan. 31, 2008, N=238
![Page 14: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/14.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0
28
55
83
110
103
6050
4032
Facebook Twitter MySpace YouTube LinkedIn
MOST FREQUENTLY NAMED SOCIAL MEDIA BRANDS
Source: Content Connections, Social Media Study, February 2008 Methodology: Fielded Dec. 10, 2007 -Jan. 31, 2008, N=238
![Page 15: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/15.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
WHY SHOULD WE CARE?
• Social media is changing how we market
• Conversations are taking place (with or without you)
• There’s power in numbers
• SEO Benefits
![Page 16: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/16.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
OUTBOUND MARKETING
• Includes telemarketing, trade shows, direct mail, email blasts, print ads, TV/Radio ads
• Interruptive marketing - it’s becoming less effective as technology allows us to block it
• TiVo, Satellite Radio, iPods, Caller ID, Spam Filters, "Do not call" registry
• People don't need marketing - Google, Yahoo! Answers, Twitter, YouTube, Cnet, customer reviews
• We shouldn't abandon traditional marketing - just measure effectiveness and eliminate what’s not working
![Page 17: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/17.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
INBOUND MARKETING
• Includes SEO/SEM, blogging, social media, RSS, free tools/trials, viral videos
• Permission based marketing - people are finding you at a time that’s right for them
• No limits to time or space
• Content can be bookmarked, indexed by google, easily shared
![Page 18: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/18.jpg)
PEOPLE ARE TALKING
• People are already talking. Join the conversation
• If you’re not talking, someone else will be(bank teller/myspace example)
• Motrin Mom's - example of those not listening
• Consumers control your brand - help guide them
SECTION 2: SOCIAL MEDIA OVERVIEW
![Page 19: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/19.jpg)
THERE’S POWER IN NUMBERS
• Twitter - 7 million unique monthly visitors. At this rate, it’ll have nearly 100 million visitors the same time next year
• Facebook - 87.3 million unique visitors in June
• YouTube will serve 75 billion video streams to 375 million unique visitors in 2009
SECTION 2: SOCIAL MEDIA OVERVIEW
![Page 20: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/20.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
![Page 21: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/21.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0%
10%
20%
30%
40%
25.0%
34.9%
20.8%
9.6% 9.8%
Less than 1 hr 1 - 3 hrs 4 - 6 hrs 7 - 9 hrs More than 9 hrs
US CONSUMERS WEEKLY TIME SPENT ONSOCIAL NETWORKS
Source: Razorfish, Consumer Experience Report, 2008 Methodology: Survey of U.S.consumers fielded June 2008, N=1,066
![Page 22: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/22.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0%
13%
25%
38%
50%
45%
36%
23%
Social media websites Company/News sites Others
MORE CONSUMERS PASS ALONG WHAT THEY FIND ON SOCIAL MEDIA SITES TO FRIENDS
Source: DEI Worldwide/OTX, The Impact of Social Media on Purchasing Behavior Methodology: Survey fieldedAugust 2008, N=500
![Page 23: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/23.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0%
18%
35%
53%
70%
70% 68%57%
49%44%
Social media websites Company websites Online news Review sites Wikis
SOCIAL MEDIA’S IMPACT ON PURCHASING BEHAVIOR
Source: DEI Worldwide/OTX, The Impact of Social Media on Purchasing Behavior Methodology: Survey fieldedAugust 2008, N=500
![Page 24: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/24.jpg)
SECTION 2: SOCIAL MEDIA OVERVIEW
0%
18%
35%
53%
70%
60% 63%51% 52%56% 57%
Feel stronger connection with brand Feel better served by companies
SOCIAL MEDIA INTERACTION IMPROVES CONSUMER OPINIONS OF COMPANIES AND BRANDS
Source: Cone, Business in Social Media Study, 2008 Methodology: Fielded September 11 -12, 2008, N=1,092
Men Women Total
![Page 25: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/25.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
HOW ARE COMPANIES USING SOCIAL MEDIA
![Page 26: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/26.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
HOW ARE COMPANIES USING SOCIAL MEDIA
• Influence brand reputation and increase brand awareness - State Farm Teen Driving Program
• Customer Service/Support - Print MagazineNationwide iPhone Application
• Product Sales - BlendTec
• Recruitment/Employee Support - Best Buy’s Blue Shirt Nation
• Generate Leads - HubSpot
• Increase Search Engine Ranking -Mailer Mailer
• Product Development -Snausages Breakfast Bites
![Page 27: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/27.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Influence brand reputation & increase brand awareness
State Farm InsuranceBetter Teen Driving
![Page 28: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/28.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Customer service and support
Print MagazineAddress change
![Page 29: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/29.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Product sales
BlendTecWill it Blend?
![Page 30: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/30.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Recruitment and employee support
Best BuyBlue Shirt Nation
![Page 31: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/31.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Generate sales leads
HubSpotMarketing Resources
![Page 32: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/32.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Increase search engine rankings
MailerMailerEmail Marketing Metrics Report
![Page 33: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/33.jpg)
SECTION 3: HOW ARE COMPANIES USING SM.
Product development
Del Monte FoodsSnausages Breakfast Bites
![Page 34: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/34.jpg)
SECTION 4: SURVEY RESULTS
SURVEY RESULTS
![Page 35: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/35.jpg)
SECTION 4: SURVEY RESULTS
1. WHICH SOCIAL MEDIA TOOLS, IF ANY, ARE YOU CURRENTLY USING FOR YOUR COMPANY.
22.5% - Twitter
22.5% - Facebook
16.9% - Not currently using social media
16.9% - LinkedIn
9.8% - YouTube
4.2% - Wordpress
2.8% - Flickr
2.8% - Blogger
0.0% - Slideshare
![Page 36: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/36.jpg)
SECTION 4: SURVEY RESULTS
2. WHICH SOCIAL MEDIA TOOLS, IF ANY, ARE YOU CURRENTLY USING PERSONALLY.
37.5% - Facebook
23.8% - LinkedIn
17.0% - Twitter
11.3% - YouTube
4.5% - Not currently using social media
2.2% - Blogger
1.1% - Flickr
0.0% - Slideshare
0.0% - Wordpress
![Page 37: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/37.jpg)
SECTION 4: SURVEY RESULTS
3. HOW ARE YOUR CUSTOMERS CURRENTLY FINDING OUT ABOUT YOUR PRODUCTS OR SERVICES?
21.1% - Print Advertising
20.4% - Trade Publications
13.3% - Online Advertising
11.9% - E-marketing
11.9% - Social Media
9.8% - Radio
4.9% - Other
4.2% - Television
2.1% - Outdoor Advertising
![Page 38: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/38.jpg)
SECTION 4: SURVEY RESULTS
4. WHAT OBSTACLES, IF ANY, HAVE YOU FACED IN IMPLEMENTING A SOCIAL MEDIA STRATEGY?
23.9% - Lack of time and resources
21.3% - Lack of understanding
13.6% - Lack of solid ROI
11.9% - Concerns from management
10.2% - Our customers aren't using it
8.5% - Don't see the value in it
7.6% - Security risk
![Page 39: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/39.jpg)
SECTION 4: SURVEY RESULTS
5. OF THE SOCIAL MEDIA TOOLS LISTED BELOW, SELECT THE 2 YOU'D MOST LIKE TO LEARN MORE ABOUT.
33.3% - Twitter
21.7% - Facebook
10.2% - Wordpress
8.9% - YouTube
7.6% - LinkedIn
7.6% - Flickr
5.1% - Slideshare
3.8% - Blogger
![Page 40: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/40.jpg)
SECTION 5: QUESTIONS & CONCERNS
QUESTIONS & CONCERNS
![Page 41: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/41.jpg)
SECTION 5: QUESTIONS & CONCERNS
WHAT IS THE FUTURE OF TWITTER, FACEBOOK, SM TOOLS?
• Tools will come and go - it’s not about the tools. Should always be about the people (which isn’t a new concept)
• People will always seek out information - showing up in search results is very important
• Technology is not an obstacle for upcoming generations
• It’ll only become more difficult to reach customers via outbound marketing - ie: TiVo, iPods, Caller ID
• Technology and mobile devices will continue to evolve, make staying “connected” the norm
• Already the mobile and online world’s are blending
![Page 42: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/42.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO MEASURE ROI, SALES, LEADS
• Starts by clearly defining your goals and objectives
• What qualifies as a lead? When are they “sales ready”? How are you tracking conversions?
• Know where you started - benchmark and analyze current stats
• Develop custom landing pages
• Set-up site analytics
• Google AnalyticsGoogle URL BuilderURL ShortenersSocial Monitoring Tools
![Page 43: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/43.jpg)
SECTION 5: QUESTIONS & CONCERNS
QUALITATIVE
• Are we participating in conversations we weren't before?
• Did we move from a monologue to a dialogue with customers?
• Do we have better insight on our customers view of our brand?
• Do we better understand our customers needs?
![Page 44: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/44.jpg)
SECTION 5: QUESTIONS & CONCERNS
QUANTITATIVE
• Have web statistics increased?
• Have sales and/or leads increased? (what determines a lead - be specific)
• Has our google ranking increased?
• Have customer support calls decreased?
![Page 45: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/45.jpg)
SECTION 5: QUESTIONS & CONCERNS
0% 18% 36% 54% 72% 90%
83%
61%
51%
51%
47%
41%
41%
27%
23%
Visits or page views
Search rankings
Leads generated
Post or comments
Email subscribers
Inbound links
Media mentions
RSS subscribers
Online revenue
METRICS USED TO EVALUATEEFFECTIVENESS OF SOCIAL MEDIA
Source: MarketingSherpa Social Media Marketing and PR Benchmark Survey 2008 Methodology: Fielded December 4-10, 2008, N=1886
![Page 46: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/46.jpg)
SECTION 5: QUESTIONS & CONCERNS
WE'VE WORKED HARD TO CREATE A BRAND AND WON'T HAVE CONTROL OVER WHAT PEOPLE ARE SAYING.
• Set policies and rules of engagement (same corporate communication policies as email, internet, etc.)
• It's OK to lose control (social media is supposed to be real, truthful and transparent - not marketing speak)
• Think of this like a networking event - you don’t script those conversations
• Have an action plan to deal with negative publicity. Not every conversation about your company in the "real world" is positive
• Good companies have nothing to hide. Company brands should be a culture not a just a tagline (Navy Example - 16 Bloggers, 24 hours)
![Page 47: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/47.jpg)
SECTION 5: QUESTIONS & CONCERNS
OUR CUSTOMERS AREN'T USING SOCIAL MEDIA.
• Are you sure? Have you profiled your entire audience? They don't have to be on Facebook. Find out where they hang out and go to them.
• Social media isn't right for everyone and every company but you may be missing out on a small but influential group of customers.
• Reach out to those you can and let them spread the word - they have offline contacts that you can reach thru their evangelism.
• Social media is cost effective. Doesn't take a large financial investment to at least listen.
• Even if your current customers aren't using social media, you're future customers are. Develop an on-going relationship now.
![Page 48: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/48.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW DO WE REACH OUR CUSTOMERS?
• Spend plenty of time listening
• Go where they are. They may not be on the obvious sites
• Word of mouth still spreads offline - think about how to reach other influencers (ie: local press, manufacturers web sites, weather, stocks, etc.)
• Become a trusted and valuable resource and let them find you
• Provide content that solves a problem they have
• Join their community
• Ask questions without being “salesy”
![Page 49: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/49.jpg)
SECTION 5: QUESTIONS & CONCERNS
OUR COMPANY IS BUILT ON PERSONAL RELATIONSHIPS. SOCIAL MEDIA IS TOO IMPERSONAL FOR OUR AUDIENCE.
• The backbone of social media is building and maintaining relationships
• Social media allows for greater outreach, expanded customer service and increased customer attention
• Social media allows for true 1 to 1 communication (Print Magazine)
• Relationships are built on trust. Social media encourages companies to be truthful and transparent
![Page 50: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/50.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO SEPARATE PERSONAL & PROFESSIONAL LIFE
• There are settings that allow information to be completely private or only shown to a select group
• Facebook - Organize “friends” in listsTwitter - “Protect my tweets”
• Set up separate accounts for business and personal use
• Set up a private community or Wiki - ie: Ning, intranet, password protect
• It’s OK to be more casual in social media environment - that’s what allows for the personal connection
• We share personal information with our clients all the time
![Page 51: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/51.jpg)
SECTION 5: QUESTIONS & CONCERNS
OUR PRODUCT OR SERVICE DOESN'T LEND ITSELF TO SOCIAL MEDIA.
• Whether you're B2B or B2C, or selling a product or a service, your customers are people and people are online
• Nearly every person looks for information online during a typical buying cycle. Find out where and reach out to them.
• Profile your audience, set objectives and strategies and find the appropriate technology to engage in conversation with them
• Customer Service? Brand Awareness? Product Sales? Find what fits with your company and your customers that ARE online.
![Page 52: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/52.jpg)
SECTION 5: QUESTIONS & CONCERNS
0%
20%
40%
60%
80%
78% 78% 77%
22% 22% 23%
Consumers (B2C) Sm/Med businesses (B2B) Large businesses (B2B)
SOCIAL MEDIA USE CONSISTENT ACROSS TARGET CUSTOMER TYPE OR MARKETING CHANNEL
Source: MarketingSherpa Social Media Marketing and PR Benchmark Survey 2008 Methodology: Fielded December 4-10, 2008, N=1,886
Yes, using social mediaNo, not using social media
![Page 53: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/53.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO WORK WITH LEGAL DEPT. AND I.T.
• Have a member of each department on your social media team
• Develop social media and communication policies that everyone agrees on
• Discuss common concerns and how to work through those - security, productivity, profitability
• Clearly explain (with numbers) the goals of your program
• Only allow access to key members of departments - ie: Marketing, HR, IT, Sales, etc.
• Only allow access during lunch hours
• Host blogs and web sites off-site
![Page 54: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/54.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO INCORPORATE SOCIAL MEDIA WITH “TRADITIONAL“ FORMS OF COMMUNICATION
• Identify where and how social media can fill a gap in offline marketing
• Give your audience multiple ways to get the same information - audio podcast, video, PDF
• Cross promote online and offline elements - ie: a direct mail piece that drives user to web site (unique URL for tracking purposes)
![Page 55: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/55.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO SELL SOCIAL MEDIA TO YOUR BOSS/COMPANY
• Show case studies from competition or related companies
• Show potential reach, tracking capabilities, ROI (Brian Halligan)
• Cost comparison with offline effort (ie: direct mail vs. email/tweet)
• Start small. Show small successes
• Educate management - relate it to things they’re familiar with
• Create efficiencies/cost savings
• How do you get approval on print ads, trade pubs, billboards? Is it about impressions?
![Page 56: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/56.jpg)
SECTION 5: QUESTIONS & CONCERNS
HOW TO MANAGE TIME/RESOURCES
• Start small and be very focused
• Set realistic parameters and stick to them - ie: 20 minutes a day
• Think beyond marketing department for content generation - ie: sales, HR, management, president
• Create publishing outline/templates
• Evaluate existing content - trade reports, presentations, speaking engagements, seminars
• Set up google alerts for industry-related topic ideas
• Evaluate current marketing efforts. Eliminate lowest ROI and reallocate resources
![Page 57: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/57.jpg)
10 MINUTE BREAK
* 10 MINUTE BREAK *
![Page 58: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/58.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
SOCIAL MEDIA TOOLS
![Page 59: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/59.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
What is it?
Twitter is a free social networking and micro-blogging service that enables its users to send and read messages known as "tweets". Tweets are text-based posts of up to 140 characters displayed on the author's profile page and delivered to the author's subscribers who are known as "followers".
![Page 60: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/60.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 61: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/61.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Who uses it?
• Estimated Monthly Traffic: 27 Million U.S.
• 53% Female
• 43% Attended College
• 52% have HHI from $60K+
• 44% are 18-34 year olds
• 28% are 35-49 year olds
• 17% are 50+
• 75% Caucasian
![Page 62: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/62.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
How companies are using it
• Develop, monitor and promote your brand
• Interact with your customer base
• Track what people are saying about your company and brand
• Create buzz around upcoming events
• Help individual employees act as liaisons to the public
• Promote other content you’ve created, including webinars, blog posts or podcasts
• Develop direct relationships with bloggers and journalists for potential PR placement
![Page 63: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/63.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
MonsantoMonsanto is an agricultural company using innovation to help farmers produce more while conserving more. (Twittering done by Kathleen, Social Media Specialist)
http://twitter.com/monsantoco
![Page 64: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/64.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
AgChatA weekly conversation for folks involved in the business of growing food, fuel, feed and fiber on Tues., 8-10pm ET (created and moderated by @mpaynknoper)
http://twitter.com/agchat/
![Page 65: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/65.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 66: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/66.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 67: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/67.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
What is it?
Facebook is a social networking service that lets you connect with friends, co-workers, and others who share similar interests. Many use it as a way to stay in touch after finishing school, or as a way to share their life publicly.
![Page 68: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/68.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 69: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/69.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Who uses it?
• Reaches 100M users monthly (U.S.)
• 45.3M active U.S. users (last 30 days)
• Females: 55%
• 45% of Facebook’s U.S. audience is now 26 years old or older
• Fastest growing segment: Women over 55, up 175.3% in the last 120 days
• The 55+ demo is not far behind with a 194.3% growth rate
• The 25-34 year population on Facebook is doubling every 6 months
![Page 70: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/70.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
How companies are using it
• Get found by people who are searching for your products or services
• Connect and engage with current and potential customers
• Create a community around your business
• Promote other content you create, including webinars, blog articles, or other resources
![Page 71: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/71.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Advocates for AgricultureAdvocates for Agriculture works with producers and shares the importance of telling the story of production agriculture to our consumers. Troy and Stacy Hadrick are cow calf producers from South Dakota.
www.advocatesforag.comhttp://www.facebook.com/AdvocatesForAg
![Page 72: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/72.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 73: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/73.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
South Dakota Farm FamiliesWe are farmers, ranchers and other members of rural communities across South Dakota who believe in growing agriculture, the number one industry in our state. This page is maintained by Ag United For South Dakota.
http://www.facebook.com/pages/South-Dakota-Farm-Families/73454219643
![Page 74: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/74.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
AGCOcorpAGCO is the largest pure play, full-line equipment manufacture focused exclusively on agriculture. Our brands are sold in more than 140 countries through one of the largest distribution networks in the industry.
http://www.facebook.com/AGCOcorp
![Page 75: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/75.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 76: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/76.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Bader Bros. Inc.Bader Bros. Inc. has been serving area farmers since 1934, in Reese. With locations also in Birch Run, Saginaw, and Hillman the authorized John Deere dealer (except Hillman) serves Tuscola,Saginaw, Bay, Genesee and Alpena counties!
http://www.facebook.com/pages/Reese-MI/BADER-BROS-INC/161359051907?v=app_2347471856#/pages/Reese-MI/BADER-BROS-INC/161359051907?v=wall
![Page 77: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/77.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
What is it?
LinkedIn is the world’s largest professional network with over 43 million members representing 150 industries around the world. LinkedIn connects you to your contacts and helps you exchange knowledge, ideas, and opportunities with a broader network of professionals.
![Page 78: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/78.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 79: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/79.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Who uses it?
• Executives from all Fortune 500 companies are represented
• Average Age: 43
• Household Income: $108,000
• 54% Male
• 49% are business decision makers
• 95% are college educated
• 7.8% are C-Level Executives
• 16% are Senior Management
![Page 80: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/80.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
How companies are using it
• Find and be introduced to potential clients
• Collaborate on projects, gather data, share files and solve problems
• Gain new insights from discussions
• Discover inside connections that can help land jobs
• Post job listings
• Demonstrating Expertise through Q&A
• Increase corporate site SEO
![Page 81: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/81.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 82: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/82.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 83: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/83.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 84: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/84.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 85: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/85.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
What is it?
YouTube is a video sharing website on which users can upload and share videos. Most of the content on YouTube has been uploaded by individuals, although media corporations and other organizations offer some of their material via the site, as part of the YouTube partnership program.
![Page 86: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/86.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
![Page 87: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/87.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Who uses it?
• 79.7M people per month
• 50/50 Split - Male to Females
• 43% of audience are 35 yrs. +
• 54% have HHI of $60K +
• 39% went to college
• 60% of visits come from “Regulars”
• 15% of visits come from “Passers-By”
![Page 88: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/88.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
How companies are using it
• YouTube is Number 2 Search Engine behind Google - large search volume but less competition
• Google Results:755,000 for "corn producers"YouTube Results:1,020 for "corn producers"
• Interact and engage with community
• Produce and distribute videos with a small budget but large exposure
• Incorporate video into site without causing bandwidth issues
![Page 89: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/89.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Jeffrey EagerMichigan Crop Farmer ,Pioneer Hibred Int. Sales rep
http://www.youtube.com/eagerjeffrey
![Page 90: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/90.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
Gilmer Dairy FarmWill Gilmer is a third-generation dairyman who owns and operates Gilmer Dairy Farm in partnership with his father, David in Lamar County, Alabama Post a series of video updates called "The MooTube Minute" as well as various other videos from around the farm.
http://www.youtube.com/gilmerdairy
![Page 91: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/91.jpg)
SECTION 6: SOCIAL MEDIA TOOLS
The Real Farm GirlWe farm about 3000 acres and have about 800 head of cattle including 450 milk cows. I would love to offer any education to anyone who wants to learn about life on a farm. We genuinely care for our animals and try and have fun throughout the day.
http://www.youtube.com/therealfarmgirl
![Page 92: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/92.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
THE BASICS OF A SOCIAL MEDIA STRATEGY
![Page 93: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/93.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
LISTENUsing appropriate online tools monitor blogs, communities, twitter
posts, news feeds, etc.
![Page 94: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/94.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
PROFILETake the time to develop detailed customer profiles.
![Page 95: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/95.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
SET GOALSSet very specific goals and how you’re going to measure results.
![Page 96: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/96.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
DEVELOP STRATEGYDevelop strategy based on the POST method -
People, Objectives, Strategy, Technology
![Page 97: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/97.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
CHOOSE TECHNOLOGYCreate accounts, set up profiles, join communities
![Page 98: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/98.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
MONITOR RESULTSConstantly review your site analytics and the metrics you
defined in your social media strategy
![Page 99: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/99.jpg)
SECTION 7: SOCIAL MEDIA STRATEGY BASICS
ADJUSTHave a plan for growth and redirection. Remain flexible.
![Page 100: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/100.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
LISTENING & MONITORING TOOLS
• Google Alerts
• HootSuite
• TweetDeck
• Twitterific
• Sideline
• Monitter
• Technorati
• Social Mention
• Trendrr
• Lexicon
• Twendz
• Twitter Search
• TweetBeep
• Twubs
• TweetChat
• Radian6
• ScoutLabs
• TechrigySM2
![Page 101: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/101.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 102: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/102.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 103: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/103.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 104: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/104.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 105: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/105.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 106: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/106.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 107: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/107.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
Google Alertswww.google.com/alerts
![Page 108: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/108.jpg)
SECTION 8: LISTENING & MONITORING TOOLS
![Page 109: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/109.jpg)
SECTION 9: ANALYTIC TOOLS
ANALYTIC TOOLS
• Google Analytics
• Facebook Fans
• Facebook Insights
• Twitter followers
• Twitter Lists
• Blog Stats
• Websitegrader.com
• Twittergrader.com
• Alexa.com
• Quantcast.com
![Page 110: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/110.jpg)
SECTION 9: ANALYTIC TOOLS
![Page 111: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/111.jpg)
SECTION 9: ANALYTIC TOOLS
![Page 112: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/112.jpg)
SECTION 9: ANALYTIC TOOLS
![Page 113: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/113.jpg)
SECTION 10: BREAK-OUT SESSION
BREAK-OUT SESSION
![Page 114: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/114.jpg)
SECTION 10: BREAK-OUT SESSION
• Where do you seek out information when making a purchasing decision?
• What media types do you prefer and why?
• When developing a social media strategy, what lessons can be taken from the offline groups/networks you currently belong to?
• What are the benefits of blogging?
• What are some keywords that describe your market/industry? Are consumers searching for those same terms?
BREAK-OUT SESSION QUESTIONS
![Page 115: Nama Social Media Final](https://reader034.vdocuments.mx/reader034/viewer/2022051512/5415ddef8d7f72356c8b47bb/html5/thumbnails/115.jpg)
SECTION 11: QUESTIONS AND ANSWERS
QUESTIONS & ANSWERSTHANK YOU FOR YOUR TIME TODAY