nagios conference 2014 - andy brist - intro to incident manager
TRANSCRIPT
Today’s Agenda
• What is Nagios Incident Manager?• Features and Benefits• API
– Integration with Nagios XI– Integration with Nagios Core
• How to Get Started• Questions
What is Nagios IM?
• Ticketing and Incident Communication– Web-based– Allows users to track and solve problems quickly on an
infrastructure wide basis.
Features
• Clean Presentation, Efficient UI• Incident Tracking• Robust Reporting• Multi-tenancy• Fully integrated with Nagios XI Alerts and
Notifications• Automated Ticket Management for XI Incidents• Extendable API for Ease of Integration with Other
Solutions
Incident Tracking
• All comments persistent and recorded• History of acknowledgments, comments, and actions
taken.• Allows management to watch the status of tickets
without needing access to monitoring UI nor needing to contact the tech support staff directly
Presentation and UI
• Provides a summary of current problems and recent acknowledgements.
• Search incidents• Create new incidents• Easily navigate to
other tabs
Clean and Efficient UI
Presentation and UI
• Specialized Filters for Sorting Views
Reporting
Generate Reports
Advanced Reporting
General Statistics Report
Advanced Reporting
Mean Time to Resolution Report (MTTR)
Advanced Reporting
First Response Times Report
Advanced Reporting
Closed Incidents Report
Features and Functionality
• Multi-Tenant Capabilities
Integration with Nagios XI
Integration with Nagios XI
Integration with Nagios XI
API
• Extendable• Third Party Integration
More About the API
● API Documentation accessible from help
● Callback driven – fast and reliable
● Supports GET/POST methods
● Full IM configuration accessible through API
● Responses formatted in XML for easy integration
Integration with Nagios Core
Event handler script example:#/bin/bash
HOSTADDRESS="$1"
HOSTNAME="$2"
HOSTSTATE="$3"
HOSTSTATETYPE="$4"
HOSTOUTPUT="$5"
LONGHOSTOUTPUT="$6"
HOSTPROBLEMID="$7"
NAGIOSIM_APIKEY="$8"
INCIDENT_TYPE="$9"
NAGIOSIM_URL="${10}"
curl --data-urlencode "api_key=$NAGIOSIM_APIKEY" --data-urlencode "title=$HOSTNAME is in a $HOSTSTATETYPE $HOSTSTATE state" --data-urlencode "summary=$HOSTOUTPUT $LONGHOSTOUTPUT" --data-urlencode "type=$INCIDENT_TYPE" $NAGIOSIM_URL
Integration with Nagios Core
Command example:
$USER1$/open_incident.sh "$HOSTADDRESS$" "$HOSTNAME$" \
"$HOSTSTATE$" "$HOSTSTATETYPE$" "$HOSTOUTPUT$" \
"$HOSTLONGOUTPUT$" "$HOSTPROBLEMID$" \
"e4dba0b610a66b47cc6241faf9541c0c" "nagiosxi-incident" \
"http://192.168.4.193/nagiosim/index.php/api/incidents/add"
Integration with Third Party Products
• Supports GET/POST APIs• Supports Email APIs• Useful when deploying Nagios Core/XI in
environments with a preexisting ticketing solution
• Can be leveraged to provide "glue" for environments with many ticketing/notification systems
Conclusion
Nagios Incident Manager• Lightweight & Easy to Use• Extremely Customizable & Flexible• Track & Resolve Incidents Fast• Advanced Reporting Capabilities• Extendable API
How to Get Started
Free 60 Day Trial• Fully functional, no limitations• Quickstarts• Reduced purchase price if bundled with XI• Jumpstart Sessions (Limited time offer –
Conference Only!)
Support Forums• support.nagios.com
Questions?
Thank You!
