myuoc: a new solution for creating versatile learning environments (presented at eli)
Upload: office-of-learning-technologies-universitat-oberta-de-catalunya
Post on 12-Jun-2015
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DESCRIPTION
MyUOC is the new open-source online learning environment from the Open University of Catalonia (UOC) that has been designed to allow users to build their own learning environment according to their needs. Its innovative framework, based on Open Knowledge Initiative (OKI), turns MyUOC into the first truly interoperable learning platform. Indeed, MyUOC frees institutions and users from a limited set of tools or a concrete environment, providing instead a customized and "closer to the user" learning platform. This innovative open-source environment, based in standards, aims to promote and establish flexibility and interoperability in the educational community. * Caroline Copestake, Project Manager, Office of Learning Technology, Universitat Oberta de Catalunya * Alicia Valls Saez, User Centered Design, Universitat Oberta de CatalunyaTRANSCRIPT
A New Solution for Creating Versatile Learning Environments: MyUOC (Learning Technology))
Speakers:
Caroline Copestake Christy Alicia VallsSenior Project Manager User Experience Designer
Who are we?…
The Office of Learning Technologies (OLT):
We are a multidisciplinary team whose mission is to create a virtual campus environment that goes beyond functionality and usability.
A campus where students can enjoy their learning process, and also, contributes to their life-work balance, enriching them as students as well as people.
The latest version, known as MyUOC, follows a User Centered Design (UCD) approach.
This approach consists of implementing design processes in which end users influence how a design takes shape. It is both a broad philosophy and a variety of methods. There is a spectrum of ways in which users are involved in UCD and the key issue is that users are involved in the definition, design and evaluation of UOC’s applications and online environment.
A three piece puzzle
3 pieces with their different
REQUIREMENTS
The UOC’s requirements:
• Students worldwide - Headquarters in Barcelona, Spain
• Wide range of degrees - Fully online university (BAs, MAs, PhD)
• Constant update in technology - Founded 15 years ago as an online university
• 3 basic profiles with individual needs - 47.000 students, 500 full time faculty, 2000 part-time faculty
The UOC’s faculty requirements:
• Communication with students - the online environment is their only medium to teach and motivate
• Their “teaching” is asynchronous – Time-zones, working hours ……
• The contents they use, evolve – Change in documents, materials
The UOC’s students requirements:
• There are as many typologies of students as students are in the University
• They have different ages, backgrounds, experiences, needs, desires and expectations
• They are “on” 24/7
• They are active participants in the learning process
• They are overwhelmed with information
Jointly lead to:• An open source learning environment
• An environment that integrates other solutions desired by faculty to help enhance learning for the different subjects
• A more engaging-to-all-students learning environment to help increase overall satisfaction and motivation to learn (Joy of Learning)
• An accessible-to-all environment, anytime, anyplace
• Versatility in regards to formats
MyUOC …
A homepage thought for anyone of the main users profiles.
A home page gaim to be personalized
A home page open to the world-wide
A base for the main uses of the campus
A guide for the tasks to be carried out
The new on-line virtual platform
How to acheive an adecuate MyUOC?
The three basic elements included in this title are:
User centered design
Emotional aspects
Technical aspects
User centered design
User-centered design is used by UOC because it offers the most effective path to useful and usable products.
UOCs solution to Functional aspects
Short definition
User-centered design is a product development methodology based on actual user needs, behaviors, abilities and perceptions.
Is a design philosophy and a process in which the needs, wants, and limitations of the end user of an interface or document are given extensive attention at each stage of the design process.
“The user is not like me”“The user is not like the client”“The user is not the boss”
Short definition
Short definition
What was the process we follow for MyUOC?
Specify organizational anduser requirements
Produce design solutions
Specify context of use
Plan UCD process
Evaluate designs againstuser requirements
The system satisfies the requirements
ISO 13407 Model (Human centred design processes for interactive systems)
What was the process we followed for MyUOC?
The system satisfies the requirements
Specify context of use
Plan UCD process
Specify organizational anduser requirements
Produce design solutions
Evaluate designs againstuser requirements
InterviewsFocus groupsContextual inquiryObservation/EthnographySurveysLog analysisBenchmarkingCompetitive and comparative analysis
Some examples of the methods we used…
Competitive analysis: (also called comparative analysis or benchmarking) is the process of analyzing products which are similar to, or compete with, the product we are designing in order to generate ideas.
What was the process we follow for MyUOC?
The system satisfies the requirements
Specify context of use
Plan UCD process
Specify organizational anduser requirements
Produce design solutions
Evaluate designs againstuser requirements
User Profiles / Personas
Brainstorming
Scenarios
Tasks analysis
Flowcharts / Storyboards
Some examples of the methods we used…
Personas: Personas are a fictional characters that represent actual groups of users and their needs, which can be a general description of person, context, or usage scenario.
UOC personas:
Martina Jordi
What was the process we follow for MyUOC?
The system satisfies the requirements
Specify context of use
Plan UCD process
Specify organizational anduser requirements
Produce design solutions
Evaluate designs againstuser requirements
Wireframes
LoFi / HiFi Prototyping
Cardsorting
Participatory Design
Some examples of the methods we used…
Wireframes: is a visual illustration of a Web page, product, site... It is meant to show all of the items that are included on a particular page, without defining the look and feel (or graphic design). It's simply meant to illustrate the features, content and links that need to appear on a page so that the design team can mock up a visual interface and the programmers understand the page features and how they are supposed to work.
What was the process we follow for MyUOC?
The system satisfies the requirements
Specify context of use
Plan UCD process
Specify organizational anduser requirements
Produce design solutions
Evaluate designs againstuser requirements
User testing
Cognitive walkthrough
Heuristic Evaluation
Some examples of the methods we used…
Heuristic: is a method for finding usability problems in a user interface by reviewing it for compliance with a checklist of recognized usability principles called heuristics. It is conventionally performed by a group of trained evaluators who individually evaluate a system and then combine their results to come up with a prioritized list of problems to be fixed.
What was the process we follow for MyUOC?
The system satisfies the requirements
Specify context of use
Plan UCD process
Specify organizational anduser requirements
Produce design solutions
Evaluate designs againstuser requirements
What was the process we follow for MyUOC?
Specify organizational anduser requirements
Produce design solutions
Specify context of use
Plan UCD process
Evaluate designs againstuser requirements
ISO 13407 Model (Human centred design processes for interactive systems)
The system satisfies the requirements
The system satisfies the requirements
New home page; My UOC video
Emotional aspects
Emotional Aspects
Motivate – engage – community
Emotional Aspects How?
1. By integrating psychological and consumer research methods into the UCD process
2. By continuously monitoring and analyzing emotional responses
3. By identifying emotional elements of interaction and design
4. By designing methodologies that can be easily applied by the design and development teams
Emotional
Emotional Aspects Engaging elements
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool elements” (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool” elements (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives
Emotional Aspects Engaging elements
Emotional Aspects Engaging elements
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool elements” (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives
Emotional Aspects Engaging elements
Emotional Aspects Engaging elements
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool elements” (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives
Emotional Aspects Engaging elements
Emotional Aspects Engaging elements
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool elements” (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives
Emotional Aspects Engaging elements
Emotional Aspects Engaging elements
• Choices for everyone (i.e., for faculty to choose which tool is best for their subject, for students to choose how they wish to participate or communicate)
• Humanizing interaction (i.e., photos, images)
• Having control of what they see on their first screen - 100% “perceived” satisfaction
• Innovative and “cool elements” (i.e. Mac-style menu bar)
• Adding external modules allows students to bring in their lives.
Emotional Aspects Engaging elements
Emotional Aspects Engaging elements
• Drag & drop widgets
• Select a background
• Change colour of widget
• Easily create your own widgets
• Delete what you don’t like
• Personalize, customize
• Select visualization type (# items, etc.)
• Bring in external widgets (i.e. Gmail, RSS…)
• Choose, choose, choose
• Endless opportunities
Instead of 1 design for everyone we now have as many designs as number of students (47.000). One design does not fit all.
Emotional Aspects Users Actions
video
Technical aspects
Technical aspects:
• Service Oriented Architecture (SOA) in order to achieve real interoperability
• An Open Source and Lego-like environment connected with each other
• Open Knowledge Initiative (OKI) technology
e-learning tools
OKI Bus Services
Gateway Common LMS
Technical aspects
MyUOC at present
MyUOC challenges:
• Keeping control over the learning model
• Ability to change as we go
• Personalization for both faculty and students
• Flexibility and opportunities to innovate and explore new learning approaches.
• Accessibility
• Automatically generation of multiple formats. Versatility of Formats
For us the future in e-learning will be focused on interoperability.
• Maintaining and evolving the environment
• Continuing UOC's user-centered tradition integrating psychological and consumer research methods into the UCD process
• Reaching out to the community so we can all evolve webservices and interoperability together
Thank you for your attention!!
Learning Technologies: [email protected]
Alícia Valls: [email protected]
Caroline Copestake: [email protected]
Want to try MyUOC?http://www.uoc.edu/portal/english/Username: educause Pasword: eli