Issue Number 4, 18 February 2020

MyNorth®InvestmentInvestor directed portfolio service guide

® Registered trademark of NMMT Limted ABN 42 058 835 573 AFS Licence No. 234653To be read in conjunction with MyNorth Investment Guarantee Product disclosure statement

This is a supplementary investor directedportfolio service (SIDPS) guide and should be read in conjunctionwith the followingdocuments, which were issued 18 February 2020:– MyNorth® Investment investor directed portfolio service (IDPS) guide, Issue number 4– North® Investment IDPS guide, Issue number 10– Summit® Money Master IDPS guide, Issue number 14– Generations® Investment Portfolio IDPS guide, Issue number 11– iPac iAccess® Investment IDPS guide, Issue number 11.

Changes to insurance offered through AMP Life from 1 April 2020

From1April 2020, newapplications into AMP Life (for AMP Elevate)will only be accepted fromexisting AMP Life customers.

An AMP Life customer is defined as any individual or entity that is a policy owner or an insured person under a life policyissued by AMP Life.

Contact us

1800 667 841northonline.com.aunorth@amp.com.auNorth Service CentreGPO Box 2915MELBOURNE VIC 3001

phoneweb

emailmail

Issued 26 February 2020

®MyNorth, North, Summit and Generations are registered trademarks of NMMT Limited ABN 42 058 835 573 AFS Licence No. 234653® iAccess is a registered trademark of ipac asset management limited ABN 22 003 257 225 AFS Licence No. 234655

This document is issued by NMMT Limited (NMMT) Australian Business Number (ABN) 42 058 835 573, AFS Licence No. 234653. NMMT is the legal entityoperatingMyNorth Investment, North Investment, iPac iAccess Investment, SummitMoneyMaster andGenerations Investment Portfolio. NMMT is amemberof the AMP Group.

Supplementary investor directed portfolio service guide

This Investor directed portfolio service guide (IDPS Guide) isissued by NMMT Limited (NMMT) Australian Business Number(ABN) 42 058 835 573, Australian Financial Service licencenumber (AFS License No.) 234653, a member of the AMP group.NMMT is the legal entity operating MyNorth Investment.

How your IDPS guide worksThis IDPS Guide is an important document which explainshowMyNorth Investmentworks. You should obtain and read anup-to-date copy of this IDPS Guide together with theMyNorthInvestment Guarantee Product Disclosure Statement(PDS), before you make a decision to invest through MyNorthInvestment. You can access the latest version of this IDPSGuide andMyNorth Investment Guarantee PDS free of chargeviaNorthOnline, contacting your financial adviser or contactingthe North Service Centre at north@amp.com.au or on 1800 667841.

If you have received this document electronically, you can alsorequest a free paper copy. No interests through MyNorthInvestment will be issued on the basis of this document whenit is no longer current.

AMP Life Limited (AMP Life) ABN 84 079 300 379 AFS LicenseNo.233671 is the issuer of AMP Elevate Insurance, which is madeavailable through MyNorth Investment.

NMMT, AMP Life and NMFM are wholly owned subsidiaries ofAMP Limited.

NMMT, acting in a separate capacity to that of MyNorthInvestment operator, is also the responsible entity of MyNorthManaged Portfolios ARSN 624 544 136, a registered managedinvestment scheme that is an accessible investment throughMyNorth Investment.

The information contained in this IDPS Guide is generalinformation only and does not take into account your individualobjectives, financial situation or needs. Before acting on theinformation in this IDPS Guide, you should consider theappropriateness of this information regarding your individualobjectives, financial situation or needs, and should consult afinancial adviser prior to investing throughMyNorth Investment.

This document should not be construed as an offer to investin MyNorth Investment in any jurisdiction other than Australia,and is not available to anyone receiving this IDPS Guide outsideof Australia. No company in the AMP group supports orguarantees the obligations of NMMT and no other company inthe AMP group is responsible for any statements or informationcontained in this IDPS Guide.

We reserve the right to change the terms and conditions in thisIDPS Guide subject to regulatory requirements.

Wemay accept or refuse (without reason) any applicationin MyNorth Investment.

Changes to this IDPS GuideInformation in this IDPS Guide may change from time to time.If the change is not significant ormaterial itmay be updated on:

– northonline.com.au/mynorth

You can print the IDPS Guide from this website or obtain a freecopy by contacting your financial adviser or the North ServiceCentre on 1800 667 841.

Ifwemake an increase to fees (other than by indexation)wewillgive you written notice at least 30 days prior.

Selecting investment optionsBefore you make a decision to invest in the investment optionsoffered through MyNorth Investment, you should readthe relevant disclosure documents for your chosen investments(where applicable). Your financial adviser has access to theup-to-date versions of the PDS.

The investment options offered through MyNorth Investmentare subject to investment risk, including possible delays inrepayment, loss of income and capital invested. Apart from abenefit arising out of a guarantee issued by National MutualFunds Management Limited (NMFM) ABN 32 006 787 720 AFSLicenceNo. 234652 and supported by an undertaking fromAMPGroup Holdings Limited ABN 88 079 804 676, neither NMMT,nor any other member of the AMP group or the investmentmanagers or fund managers, stands behind or guarantees therepaymentof capital, thepaymentof incomeor theperformanceof the investment options.

Apart from the interest investorsmay hold or have held throughtheir cash account, an investment acquired using MyNorthInvestment is not adeposit or liabilitywith theAMPBank Limited(ABN 15 081 596 009, AFSL 234517) (AMP Bank), any othermember of the AMP group or any of the investment managers.NMMT is not a bank and AMP Bank does not guarantee orotherwise provide assurance in respect of the obligations ofNMMT.

2

Important information about MyNorthInvestment

To be read as:References to:

AMP Limited (ABN 49 079 354 519) and itssubsidiaries, including AMP Life Limited (ABN84 079 300 379 AFS License No. 233671) andNMMT Limited (ABN 42 058 835 573 AFSLicense No. 234653)

AMP

AMP Life Limited- issuer of AMP Elevateinsurance

AMP Life

A 12-month period commencing on the dayyour account is openedandeach corresponding12-month period thereafter

Anniversary year

Aday other thana Saturday, Sunday or nationalpublic holiday

Business day

NMMTLimitedABN42058835573AFS LicenseNo. 234653 – member of the AMP Group

Custodian andOperator

A Protected Growth guarantee or a ProtectedInvestment guarantee issued by NMFM asdescribed in the MyNorth InvestmentGuarantee PDS

Guarantee

A client of MyNorth InvestmentInvestor, you

A notional portfolio of assets managed inaccordance with a particular investmentstrategy, as described in theMyNorthManagedPortfolios PDS

Managed portfolio

MyNorth Investment InvestorDirectedPortfolioService operated by NMMT

MyNorthIDPS/MyNorthInvestment

MyNorth Investment Guarantee ProductDisclosure Statement issued by NMFM

MyNorthInvestmentGuarantee PDS

A list of investment options available throughMyNorth IDPS

MyNorthInvestment Options

The product disclosure statement forMyNorthManaged Portfolios ARSN 624 544 136, aregistered managed investment scheme of

MyNorth ManagedPortfolios PDS

which NMMT Limited is the responsible entity,andwhich is anaccessible investment availablethrough MyNorth Investment. The MyNorthManaged Portfolio PDS is issued by NMMTLimited

NMMT Limited (the operator of this IDPS)NMMT, we, our, us

northonline.com.auNorth, NorthOnline

To be read as:References to:

Your investments held through MyNorth IDPSPortfolio

A day other than a weekend on which financialinstitutions in Melbourne are generally closed fornormal trading

Public holiday

Your interest and asset holdings in MyNorthManaged Portfolios that is managed in line with amanaged portfolio you have selected. A separate

Schemeportfolio

interest and Scheme Portfolio is held in respect ofeach managed portfolio in relation to which youchoose to invest

Read all relevant documentsVisit northonline.com.au/mynorth to download a copy of thefollowing documents. Alternatively, a printed copy can beobtained free of charge by contacting the North Service Centreat north@amp.com.au or on 1800 667 841.

MyNorth Investment Guarantee PDSProvides specific information regarding MyNorth’s Guaranteeoptions.

MyNorth Managed Portfolios PDSProvides specific information regarding MyNorth ManagedPortfolios and the available managed portfolios.

MyNorth Investment OptionsProvides a list of investment options available throughMyNorthInvestment.

You can obtain the underlying investment options' PDS for freeby:

– visiting North Online– contacting the North Service Centre on 1800 667 841, or– visiting the fund manager's website.

Also consider

AMP Elevate Insurance PDSExplains the insurance benefits available on AMP Elevateinsurance including:

– Life Insurance– Additional optional insurancebenefits (includingTotal and

Permanent Disability (TPD))– Income Insurance, and– Trauma Insurance.

3

Throughout this IDPS Guide

5At a glance

8Welcome to MyNorth Investment

10MyNorth Investment

12The cash account

14Investing in MyNorth Investment

19What risks apply to investing?

20Fees and other costs

28Insurance through MyNorth Investment

29How your benefit will be paid upon death

30Further information you need to know

34Obtaining our financial services guide

4

Contents

Minimum transactions

$2,000(i)Minimum initial investment

Nominimum(i)Minimum additional investment

$10 per fortnight, month, quarter, half-year, yearlyMinimum regular savings plan

$2,000Minimum account balance

NominimumMinimum ad hoc withdrawal

$100(ii)Minimum switch

$1,000(ii)Minimum rebalance

Automatic buy: $500(ii)Minimum cash account sweep

Automatic sell: $100(ii)

Amaximum investment of $10 million applies to MyNorth IDPS accounts and a maximum of $2 million applies to accounts with a guarantee.Amounts higher than these maximums will be considered. Your financial adviser can assist in requesting this approval.

(i)

These transactions are subject to a trade minimum of $650 per listed security held.(ii)

Product features

Additional investments can be made to your investment account via direct debit from your bank accountfortnightly, monthly, quarterly, half-yearly or yearly.

Regular savings plan

Paid directly to your bank account fortnightly, monthly, quarterly, half-yearly or yearly—theminimum ongoingamount is $250 per payment.

Regular withdrawal plan

A flexible working cash account that allows you to specify the minimum and target amount to be held in yourcash account.

Cash account

Income distributions, dividends and interest for each investment option where applicable will be credited toyour cash account or paid via the cash account to your bank account. Exceptions may apply. A dividendreinvestment plan (where available)maybenominated for listed securities. Refer to incomewithin the investingin MyNorth investment section of this PDS for more details.

Income

You can switch all or part of your portfolio between the full range of investment options available at any time.There is no limit on thenumber of switches you canmake each year for accountswithout a guarantee. Accountswith a guarantee are limited to six times per year.

Investment switching

You can arrange automatic buying and selling of investment options via your cash account. You can also specifyinstructions to rebalance your investments. Accounts with a guarantee will have investment options sold inproportion to your account balance.

Investment instructions

Additional investments can be made to your investment account using direct debit via North Online. You canalso use an EFT or BPAY facility provided by your bank.

BPAY®, EFT and ad hoc direct debit

Allows you to invest a set dollar amount into the market at regular intervals.Dollar cost averaging

Wemay advance payment of partial withdrawals up to 80% of your account value without awaiting saleproceeds from the investment options. Restrictions may apply.

Fast payment

5

At a glance

Investment options

with a GuaranteeMyNorth Investment

A subset ofmanaged funds.

MyNorth offers you the option to choose your investments from the following threeinvestment menus:

Investment options

1. Core menu – offers a range of active and index funds.2. Select menu – offers a range of diversified multi-manager investment options

offering access to specialist fund managers in each asset class and access to termdeposits.

3. Choicemenu–offers an extensive list ofmulti-manager and singlemanager funds,managed portfolios, listed securities on the ASX and selected Australian real estateinvestment trusts (AREITs), exchange traded funds (ETFs) and exchange tradedcommodities (ETCs), listed investment companies (LITs) and listed investment trusts(LITs).

Refer to theMyNorth investmentoptionsdocument for full details,which canbeobtainedfrom your financial adviser, northonline.com.au/mynorth or you can obtain a free copyby contacting the North Service Centre on 1800 667 841.

Insurance

Available cover – Life Insurance– Total and permanent disability (TPD) insurance– Income Insurance, and– Trauma Insurance.

Note: The insurance options are issuedbyAMP Life via a separate PDS. YourAMPElevate insurance PDS should be consideredwhendecidingwhetherto acquire that product. The current provider's AMP Elevate insurance PDS is available from your financial adviser, northonline.com.au/mynorth orby contacting the North Service Centre on 1800 667 841.

Fees and costs(i)(ii)

$0 for MyNorth Investment accounts with a Guarantee.Account fee

$91 pa for MyNorth Investment accounts.

0.45% pa to be applied to the balance of your cash account from 1 April 2020.Cash account investment fee

0.00%to0.56%paof your accountbalance, dependingonyour total portfolio valueandyour choiceof investmentoptions. The maximum administration fee (inclusive of account fee if applicable) you can incur across allMyNorth Super, MyNorth Pension and MyNorth Investment accounts held by you is $2,800 pa.

Administration fee

The fees associated with purchasing or selling listed securities.Charged at 0.11% of the total of each listed security purchase or sale subject to a minimum fee of $34.

If you use a panel broker (third-party broker), a settlement fee of $10.25 applies in addition to any brokeragefees. For a list of approved panel brokers and their terms and conditions refer to North Online.

Brokerage fees

$25.63 per listed security, ETF, ETC or AREIT for transfers in; andIn specie Transfer fee

$100 for each asset transferred out.

These fees and costs apply to the investment options selected by you and your financial adviser. You can findan up-to-date list of the underlying investment option fees and costs reflecting the underlying investmentoption's PDS disclosure on North Online or in theMyNorth investment options document. For detailedinformation about the underlying fees and costs associated with any particular investment option youshould refer to the relevant PDS for that investment option.

Underlying fees and costs forinvestment options

All fees are inclusive of GST, less any reduced input tax credits (RITC) where relevant.(i)Refer to the fees and other costs section below for more information.(ii)

® Registered to BPAY Pty Ltd ABN 69 079 137 518

6

Client advice fees(i)(ii)

Fees you can agree to pay your financial adviser for financial advice provided to you

A fee paid fromyour account to your financial adviser for initial financial advice.This may include initial, plan preparation and research and adviceimplementation.

Client advice fee – initial

Up to $5,125 pa plus 2.51%pasubject to your portfoliobalance.

A fee paid from your account to your financial adviser for additional financialadvice.

Client advice fee – ad hoc

An ongoing fee paid from your account to your financial adviser for ongoingfinancial advice.

Client advice fee – ongoing

An ongoing dollar or percentage-based fee paid from your account to yourfinancial adviser for financial advice for trading listed securities.

Client advice fee – listed

securities

Up to 4.10% of eachinvestment.

A fee paid from your account to your financial adviser for financial advice oninitial and/or future investments.

Client advice fee – contributions

All fees are inclusive of GST, less any reduced input tax credits (RITC) where relevant.(i)Refer to client advice feeswithin the fees and other costs section below for more information.(ii)

Reporting

All communications are issued via North Online and can be accessed through the online Statements &Correspondence section or communicated via 'News & announcements'.

Online access

An annual statement will be available on North Online and will also be mailed to you each year. It will detailyour account balance, include a statement of transactions, and an account performance summary.

Annual statement

An annual tax statement will be available via North Online to assist with the completion of your annual taxreturn.

Annual tax statement

Anannual reportwill beavailable viaNorthOnline that includes informationon themanagementand financialposition of MyNorth Investment from 30 September.

Annual audit report

A Client review report will be available online detailing your portfolio balance, asset allocation, transactionsummary and insurance details.

Client review report

7

MyNorth Investment is an Investor directed portfolio service(IDPS), or more commonly known as a wrap service. This meansyour transactional, custodial and reporting services are containedwithin a single administration platform on North Online.

MyNorth Investment offers solutions for your savings, trust,company and self-managed super fund needs. You can alsoattach insurance to your account to provide you with life, TPD,trauma and income insurance cover.

With a huge range of investments to choose from, you can putyour portfolio together with your financial adviser to help yourealise your goals.

MyNorth GuaranteeOur guarantees can protect and grow your savings or providethe security of a guaranteed retirement income for life. Pleaserefer to theMyNorth Investment Guarantee PDS for moreinformation about the range of guarantees available with yourinvestment through MyNorth Investment.

Bringing your strategy to lifeTogether with your financial adviser, you'll agree on a financialstrategy to achieve your retirement goals. MyNorth Investmentseeks to bring that strategy to life by providing a single accesspoint for a range of investment options across major assetclasses.

Your account on North OnlineYour MyNorth account is operated through North Onlineat northonline.com.au.

North Online allows you and your financial adviser to review,transact and report on your MyNorth account.

You can log onto North Online at any time to see how yourinvestments are performing and make a range of transactions.

All communications fromuswill be sent to you viaNorthOnlineand available to view in the Statements & Correspondencesection, or communicated via ‘News & announcements’. Yourannual statement will be sent to you via post.

MyNorth is an online product so it's important that you haveinternet access to use the services offered and receiveinformation about your accounts.

You will require internet access to use and maintain youraccount.

Once you become a member of MyNorth Investment, you willreceive a welcome letter or email with your user ID which canbe used to access North Online. You'll also receive a separateletter or emailwith your temporary password. The first time youlog in to North Online you will be required to accept the termsand conditions and change your password.

Transacting on your account

Financial adviser accessTransactions on your MyNorth Investment account arecompleted by your financial adviser using North Online.

Your financial adviser shouldobtain your authorisation (consent)for each transaction they perform on your account. Thisauthorisation will be obtained by your financial adviser duringthe advice process and is retained by them as evidence that youhave authorised each transaction they perform. We'll act uponany instruction (except changes tobankaccountdetails) receivedfrom your financial adviser in relation to your account.

Changes to bank account details are excluded for securitypurposes.

Your financial adviser can use North Online to:

– open new accounts on your behalf– add additional or new investments– switch investments– complete transfers– submit withdrawal requests– trade shares– produceadhoc reports tomonitor theperformanceof your

account, and– view communications and statements online.

Any transactionsmadeon your accountwill be confirmed to youthrough North Online.

In certain circumstances you may enter into an arrangementwith your financial adviser allowing them to transact on youraccount on your behalf without the need for each transactionto be authorised by you. This is known as a ManagedDiscretionary Account (MDA). To offer an MDA arrangementyour financial advisermust be appropriately licensed to operatean MDA. For further information about how to set up an MDA,please contact your financial adviser.

Investor accessYou can log on to North Online at any time to see how yourinvestments are performing.

You can use North Online to:

– view your account details and transactions– view your communications via the Statements &

Correspondence section– monitor the performance of your investments– check the progress of your transactions, and– update your personal details (including banking details).

North Online also provides the option for your financial adviserto change your North Online access to allow you to complete abroader range of transactions. You should discuss this optionwith your financial adviser.

8

Welcome to MyNorth Investment

My AMPIn addition to accessing your account on North Online, you canview your AMP consolidated details at My AMP.

My AMP gives you fast, easy and secure online access to yourbanking, super, insurance and investments. Keep an eye on youraccount and review your AMP investments whenever you wantand generate a Portfolio Report from the commencement ofyour MyNorth Investment account. You can also include anyexternal accounts and assets for reporting purposes.

Register for your online account at amp.com.au.

The AMP appIt’s the first app in Australia where you can access your banking,insurance, investments and super accounts—all fromoneplace.

The AMPapphelps you get things done, like accessing your AMPBank accounts to make payments or getting help to startconsolidating your super.

Get started in three easy steps:

1. Have your MyAMP (super/insurance/investments) logindetails handy.

2. Download theapp fromtheAppleAppStoreorGoogle Play.3. Follow the setup instructions and you’re good to go.

Available from the Apple1 App Store and Google Play2.

Keeping track of your investments

Annual statementAt the end of each financial year, we'll send you an annualstatement via the statements&correspondence section inNorthOnline, which will include:

– your account balance as at 30 June– a statement of transactions, and– an account performance summary.

Annual tax reportOnce each financial year has come to an end and all incomedistributions and their associated tax details have been received,we'll provide a report that shows your tax information for theyear to help you to complete your tax return. This report will bemade available to you through the statements &correspondence section in North Online.

This report is also sent to the Australian Taxation Office (ATO)by the end of October each year.

Annual audit reportWe'll send you an annual audit report via the statements &correspondencesection inNorthOnline,with informationcurrentas at 30 June of that year.

Client review reportYou can run and download a client review report (acomprehensive summary report on your account) from NorthOnline at any time.

1 Apple is a trademark of Apple Inc.2 Google Play is a trademark of Google Inc.

9

How to make an investmentYou can make an investment into your MyNorth Investmentaccount at any time on North Online by direct debit.

Alternatively you can use your bank's online banking facilities toEFT or BPAY your investment.

You can also make your initial or additional investments bycheque. All cheques should be attached to a deposit advicecreated on North Online and made out to ‘North’.

Forward the cheque along with the deposit advice to:

North Service CentreGPO Box 2915MELBOURNE VIC 3001

For assistance, visit North Online or contact the North ServiceCentre on 1800 667 841.

How to use EFT and BPAY through your bankingfacilities

BPAYEFT

1.1. Log onto your onlinebanking facility

Log onto your onlinebanking facility

2. 2.Enter account name(Investor first name andsurname)

Enter BPAY biller code –38778

3. Enter BPAY referencenumber – this is your 8digit MyNorth accountnumber (Note: do notinclude the Y)

3. Enter BSB number – 033806

4. Enter bank accountnumber – this is your 8digit MyNorth accountnumber (Note: do notinclude the Y)

Plus 7

Plus 7

Example

An investment for John Smith

Biller code: 38778

BPAY reference: 123456787

Example

An investment for John Smith

BSB: 033 806

Account number: 123456787

Note: Any investments processed via North Onlinewill providean account number or BPAY reference number with the finaldigit of 9.

Starting a regular savings planA regular savings plan is an easy and convenient way to buildyour investments.

You can select from a fortnightly, monthly, quarterly, half-yearlyor yearly frequency, through direct debit for your contribution,and the minimum amount per investment for all frequencies is$10.

You will need to nominate the date on which amounts arewithdrawn from your nominated bank account, between the1st and 28th of themonth or the last day of themonth. Regularsavings plan investments will generally be receipted into yourcash account that day.

If a regular savings plan payment falls on a weekend orMelbourne public holiday, we'll initiate the payment on thefollowing business day.

Regular savings plan investments will continue until we receiveany changes or a cancellation of the facility. You can make anychanges or cancel your regular savings planat any time viaNorthOnline.

Each time you make additional investments it is important youhave the most recent PDS for your investment options and areawareofmaterially adverse changesor significant events relatingto the investment options you have selected.

If you have a regular savings plan you should be aware thataccessible investments may be acquired for you through yourMyNorth Investment account without you having been giventhe current PDS for the selected investment option(s).

You can access the most up-to-date PDS provided to us by therelevant fund manager for the investment options you haveselected by accessing North Onlineat northonline.com.au/mynorth.

Automatically increasing your regularsavings planOver time, inflation reduces the real value of your investments.

To help you keeppacewith inflation you can choose to have yourregular savingsplanamountautomatically increased, or indexed,each year.

You can choose from twomethods:

– a fixed percentage (up to 7% per annum)—applied on youraccount anniversary each year, or

– CPI—applied on your account anniversary each year usingthe most recently published CPI figure.

You may change or cancel this facility at any time via NorthOnline.

10

MyNorth Investment

Margin lendingMargin lending involves borrowing money to increase yourinvestment. As aMyNorth IDPS investor youmaybeable to applyfor a margin loan through a number of margin lenders.

If you’ve agreed to a margin loan with your lender, somerestrictions may apply to your MyNorth Investment account,includingmakingwithdrawals or switching investmentoptions.Please speak to your margin lender directly for information onthese restrictions or to make a withdrawal.

Increasingyour investments throughborrowinghas thepotentialto increase your investment returns, but it canalso increase yourrisk. Therefore it’s important to seek the advice of a financialadviser before borrowing to invest.

WithdrawalsWithdrawals (partial and full) can bemade at any time. You canmake a partial withdrawal from your MyNorth Investment(subject to trademinimumsasdefined in theAtaglance sectionof this IDPS guide), provided you maintain an account value ofat least $2,000.

When you withdraw your funds, we'll ask you to supply copiesof certain proof of identity documents, for example a copy ofyour driver’s licence or passport.

You can select fromwhich individual investment options youwish to sell down from or alternatively you can select to selldown your investment options according to your automatic sellinstructions. Where you have not provided us with sellinstructions, we will sell your investments proportionately.

Withdrawals from your account are normally processed within30 days of us receiving all of the necessary information. Someinvestments have redemption restrictions imposed by theunderlying fund manager that prevent us from paying the fullbenefit within this period.

However, time frames may vary depending on the time takenby fund managers to complete processing of sale transactions.A withdrawal may also be delayed if an existing buy or sellinstruction has not been confirmed. Refer to the underlyinginvestment options' PDS for further information relating towithdrawal conditions associated with the underlyinginvestment options.

If you nominate to sell part of your holdings in any managedinvestment fund or listed security (via a partial withdrawal oraspart of a sell instruction) and thewithdrawal amount exceeds90% of the current asset value, the sale will be converted froma dollar-based to a unit-based sale using the latest market unitprice held at the time of sale. This may result in a differentwithdrawal amount fromyour original request due to variationsin unit prices.Withdrawal periods vary between fundmanagersand can be found in the underlying investment options' PDS.

For example, if you held 1,000 units in an investment optionvalued at $2 per unit (1,000 units x $2 = $2,000) and younominated to sell $1,900, we would automatically convert thesale to a unit based sale of 950 units (950 units x $2 = $1,900).

Withdrawal payments will be made by direct credit to a bankaccount held in your name that you nominate.

Fast paymentThe fast payment of funds is available for partial withdrawalsonly, up to a maximum of 80% of your account balance. Wereserve the right to reduce the percentage. We will aim toautomatically advance the payment of your funds withoutawaiting sale proceeds from underlying investments.

If you are requesting a full cash withdrawal, you can request fora Fast Track withdrawal by contacting us. This will enable youto receive 80% of your funds within two business days of yourrequest being completed (including all requirements) by theNorth ServiceCentre. The remainder of the fundswill be releasedafter all other assets have been sold and the proceeds have beenconfirmed to cash.

During this period your cash account balance may fall belowzero. Refer to negative cash account balancewithin the the cashaccount section for more information on the effect of your cashaccount balance becoming negative.

Telegraphic TransferA Telegraphic Transfer (TT) is a fast electronic transfer to anominated bank accountwhere the fundsmay be cleared in therecipient’s bank accountwithin twohours of the payment beingmade. All overseas bank transfers are completed by TT. A $9charge applies per TT. The receiving bank may also charge anadditional fee for this facility.

Regular withdrawalsYou can choose to receive a regular withdrawal fortnightly,monthly, quarterly, half-yearly or yearly.

Whichever frequency you choose, youwill need to nominate thedate you wish to receive your payment as any day of the monthbetween the 1st and the 28th or the last day of the month.

If your regular payment date does not fall on a business day, wewill make that payment on the preceding business day.

Where you have selected to receive income distributions as partof your regular withdrawals plan, you will receive distributionsfrommanaged funds and the cash account that haveaccumulated since your last regular payment.

Automatically increasing your regular withdrawalOver time, the purchasing power of your money is reduced byinflation.

Tohelp keeppacewith inflation you can choose toautomaticallyindex your regular withdrawal payment amount each year.

You can choose from twomethods:

– a fixed percentage (up to 7% per annum)—applied on 1July, or

– CPI—applied on 1 July each year using the most recentlypublished CPI figure.

You may change or cancel this facility at any time via NorthOnline.

11

Your cash accountThe MyNorth Investment account uses a cash account thatoperates as a hub through which all of your transactions willpass. Your investments,withdrawals and transfers (unless theseare transferred in specie) will be made via your cash account.

The cash account is used for essential functions, some of whichare below.

Managing your cash account balanceYour cash account balancemay fluctuate as funds flow into andout of your account. To help you automatically manage yourcash balance, you have the flexibility of specifying a Minimumand a Target (or maximum) cash balance to create your cashrange. While your cash balance remains within the cash rangewewill not take any action, if your cash balance goes outside ofthis range the following will occur;

– If your balance goes above the target1 thenwewill use theexcess cash to automatically buy investments based onyour automatic buy instructions. Refer to Automatic buyinstructions section under the Investment options sectionof the IDPS guide.

– If your balance goes below the minimum1 then we’ll sellyour investments basedon your automatic sell instructionsand top your cash balance back up to the target.2 RefertoAutomatic sell instructions sectionunder the Investmentoptions section of the IDPS guide.

The diagram below illustrates how this works;

Cash balance $

Minimum cash

balance

Excess cash Target cash

balance

Cash range

Automatic buy is

triggered

Automatic sell is

triggered

Below minimum

Specifying your Minimum cash balanceYourMinimum cash balance is a specific dollar amount and canbe adjusted at any time, a default of $0 will apply where noselection is made.

Specifying your Target cash balanceYour Target cash balance can be set as;

– a specified dollar amount or– a percentage of your total account balance which will be

calculated as follows;

Target cashbalance= (AccountbalanceXTarget cashpercentage)+ Minimum cash balance.

Whereno selection ismade, adefault Target cashbalanceof 5%XAccount balance plus the Minimumwill apply. Your Target cashbalance can be adjusted at any time.

1 Transaction trade minimumsmust be met for automatic buy and sells to occur as per at glance section.2 In the event that your account balance is below your specified dollar target, we will not be able to top up your cash to the full target amount.

12

The cash account

Cash account sweepsWhen we will buyWhen thebalance of your cash account exceeds your Target cashbalance by $500, the excess cash will be invested as per yourinvestment instructions. In order for the cash account sweep totake place, the excess cash must meet the transaction trademinimums as defined in the At a glance section of this IDPSGuide.

When we will sellIf the balance of your cash account falls below your Minimumcash balance, we will sell your assets as per your investmentinstructions to bring your cash account back to your Target cashbalance. In order for the cash account sweep to take place,transaction trademinimumsmust bemet. Where you have notprovided us with adequate investment instructions we will sellyour managed funds proportionately.

Where youhold listed securities, the sweepmust result in a tradeamount of at least your specified shares trade minimum, perlisted security, for the sweep to occur. The default shares trademinimum is $650per listed security.Where thisminimum is notmet, we will not sell your assets and your cash account balancewill remain below your Minimum cash balance.

Termdepositswill not be sold tobring your cashaccount balanceback to your Target cash balance.

Earnings on your cash accountFundsheld in your cashaccount arepooledwith the cashbalanceof other investors and will be invested in:

– a tradingbankaccountwithWestpacBankingCorporation,and

– a trading bank account with AMP Bank Limited.

We reserve the right to changeor to alter the investment strategyof the cash account at any time without prior notice.

Any balance held in your cash account will accrue interestcalculated daily. Interest accrued will be allocated to the cashaccount, effective the first day following the end of eachmonthor, if you close your account before the end of a month, prior topayment being made.

Your cash account and MyNorth ManagedPortfoliosGenerally, your cash account will be used for the purposes ofsettling all transactions in relation to your Scheme Portfolio(s),including:

– settling transactions relating to the assets held as part ofyour Scheme Portfoliowhen it is rebalanced. This includes:– receiving net proceeds from a disposal of assets

(disposal proceeds), and reinvesting those amountsto acquire other assets as part of your SchemePortfolio; and

– making additional investments in circumstanceswhere a rebalance involves a disposal of certain assetsand a corresponding acquisition of substitute assetsat the same time, and market movements result inthe proceeds from the asset disposal being less thanthe costs of the asset acquisition (the amount of theadditional investment fromyour cashaccount in these

circumstanceswill be equal to thedifferencebetweenthe relevant disposal proceeds and acquisition costs);

– receiving income from underlying assets, and reinvestingthese amounts (except in relation to those managedportfolioswhere suchamounts arenot reinvested into yourScheme Portfolio – see Part 2 of the MyNorth ManagedPortfolio PDS – Managed portfolio menu for details);

– pay any fees, expenses, taxes and or charges in relation toyour investment in MyNorth Managed Portfolios.

You provide us with standing instructions (which you agree notto vary) to facilitate your investment in MyNorth ManagedPortfolios and use your cash account in this way. The standinginstructions you give to us are set out in the MyNorth Platformaccount details – authorisation form that you complete.

Refer to theMyNorth Managed Portfolios PDS for furtherinformationabout theuseof your cashaccountwhenan interestinMyNorthManagedPortfolios is held for you throughMyNorthInvestment.

Negative cash account balanceShould your cash account balance becomenegative at any time,interest will be charged on the negative amount at the samerate as the interest paid on positive cash account balances.

Events that may cause your cash account balance to becomenegative include payments such as fees, insurance premiums,withdrawals or if youare switchingbetween investmentoptions.

When your cash account balance goes into negative, wewill sellyour investments as per your automatic sell instructions to bringyour cash account balance back to your target cash balanceamount. Where you have not provided us with automatic sellinstructions, we will sell your investments proportionately.However, if you only hold illiquid investment options, listedsecurities and/or term deposits, these assets will not be solddown proportionately and your cash account will remainnegative.

For more information please refer to the Investing in MyNorthInvestment section.

When your money will be investedYour investment will generally be credited to your cash accounton the business day it is received. Any balance held in your cashaccountwill accrue interest at the current cash account creditingrate on the daily balance from that date until your funds areinvested according to your investment instructions.

Your investment instructions are forwarded to the underlyingfund manager, term deposit provider and Australian SecuritiesExchange (ASX) on a daily basis. The effective date of yourinvestment will be the date applied by each individual fundmanager or term deposit provider. Ad hoc instructions to tradelisted securities will normally be forwarded to the ASX whenthey are received.

13

Investment optionsMyNorth Investment offers you a wide range of investmentoptions to choose from its low-cost active and index funds, toan extensive list of managed funds, managed portfolios, termdeposits anddirect shares. As an investor youwill have theoptionto choose your investments fromthe following three investmentmenus:

– Core menu – offers MyNorth Retirement Fund, MyNorthDynamic Balanced Fund and a range of MyNorth Indexoptions

– Select menu – offers a range of diversified multi-managerinvestment options, goals based and single sector options,access to specialist fund managers in each asset class andaccess to cash options like term deposits

– Choice menu – offers an extensive list of multi-managerand single manager funds, managed portfolios, listedsecurities on the ASX and selected Australian real estateinvestment trusts (AREITs), exchange traded funds (ETFs)andexchange traded commodities (ETCs), listed investmentcompanies (LICs) and listed investment trusts (LITs)

Eligible investment selection processThe investment options are subject to ongoing review and duediligence, overseen by an investment committee. This isperformed against a number of investment and client relatedcriteria as well as risk considerations. These are aimed atassessing the ongoing suitability of the option for clients, andinclude but are not limited to factors relating to the fundmanager (investment process, resourcing and support,implementation, and performance), and others specific to theinvestment option such as relative risk, costs and tax, marketrisk, liquidity risk, operational risk and credit risk. All investmentoptions are subject to the same review criteria, includinginvestment options offered by related parties.

Fromtime to time,we'll addor remove investmentoptionsbasedupon the above investment, client and risk considerations. Werecommend you consult your financial adviser before selectingthe specific investment options for your investment strategy.NMMT is not responsible for the performance of underlyinginvestment options.

Formore information on the investment options available, referto theMyNorth Investment options document onnorthonline.com.au/mynorthor contact theNorthServiceCentreon 1800 667 841 for a copy.

Investment instructionsWhen your financial adviser completes your application toopen MyNorth Investment account, you are required to provideyour automatic buy instructions. You canalso arrange toprovideongoing investment instructions, including:

– automatic buy instructions– automatic sell instructions– rebalance profile, and– dollar cost averaging.

Restrictions may apply to the investment options chosen. Referto Removing or closing investment optionswithin the Investingin MyNorth Investment section in this IDPS guide for moreinformation.

Automatic buy instructionsInvestments that take your cash account balance above yourtarget amountwill be invested according to your automatic buyinstructions. Your automatic buy instructions can includemanaged funds and listed securities and must be specified aspercentages.

If any of your investment options are sold in full and you do notupdate your automatic buy instructions, fundsmay continue tobe invested into that option.

Accounts without automatic buy instructions will remaininvested in your cash account.

Automatic sell instructionsPayments of taxes, fees, insurance premiums, and withdrawalsmay cause your cash account balance to fall below yournominatedminimumamount. If this happenswewill sell downyour investments according to the automatic sell instructionsyou have nominated. Automatic sell instructions can includemanaged funds and listed securities.

You can nominate the following options:

– percentages of investment options– order by which investment options are sold, or– that managed funds be sold proportionately (default

option).

If there are insufficient funds in an investment option to sellusing your automatic sell instructions, then the requiredamountwill be sold proportionally across your remaining investmentoptions. Sells are processed as a dollar amount to match yourspecified percentage. If the percentage amount for anyinvestment option that is required to be sold is greater than90%,the sale will be converted from a dollar-based to a unit-basedsale using the latest unit price we hold. This may result in thepercentage sold being different to the percentage you specified.

If you do not have automatic sell instructions, your investmentswill be sold down proportionally.

Listed securities and termdepositswill not be soldproportionallyand may cause your cash account to become negative.

Rebalance profileOver time, the value of your underlying investments willfluctuate. If you invest in more than one underlying investmentoption, this variation is likely to cause yourpercentageofholdingsto vary from your initial investment profile. The auto-rebalancefacility rebalances your investment options back to yourrebalanceprofile, in accordancewith your standing instructions.

14

Investing in MyNorth Investment

You can nominate a rebalance profile when you set up youraccount and modify it through North Online. Your profile caninclude managed funds and listed securities and must bespecified in percentages.

The auto-rebalancing feature gives you the option to rebalancequarterly, half-yearly or yearly ona selecteddate. The rebalancingwill only occur on your nominated rebalance date if the total ofthe buy transaction or sell transaction to rebalance back to yourprofilemeets the trademinimumsasdescribed in theAtaglancesection. If the rebalance does notmeet the trademinimums, therebalance will be skipped. In addition, any pending buy and selltransactions must be completed prior to the account beingrebalanced.

The next rebalancing date will be scheduled based on thenominated rebalancedate according to the rebalance frequencyyou have specified.

Dollar cost averagingDollar cost averaging (DCA) is theprocess of investing a set dollaramount into the market over regular intervals. The aim of thisapproach is to reduce the risks associated with trying to choosethe right time to buy. DCA is subject to a minimum instalmentof $500.

The benefits of DCA vary depending on the type of investmentand market conditions. You should seek advice from yourfinancial adviser on how DCAmay suit your individualcircumstances.

Switching between investment optionsSwitching involves the selling of an investment option and thepurchase of another. Both the purchase and sale are conductedat the same time, which may result in your cash accountbecoming negative for a short period of time. Importantly, youare still invested for the day(s) your cash account is negative.

Your instructions for a switch are specified in dollars, subject totrade minimums as described in the at a glance section.

If the dollar amount of an investment to be sold is greater than90% of your holding, the sell instructionswill be converted fromdollar-based to unit-based using the latest unit price we hold.This may result in the dollar amount purchased being differentto the dollar amount sold or the percentage switched beingdifferent to the dollar amount specified.

RedemptionsRedemption periods vary between fund managers. Some fundmanagers can complete redemptionswithin a short time framehowever there are fund managers that can take a considerableamount of time to complete a redemption. Please consider theimpact of your investments with longer redemption periodswhen being used in sell or rebalance profiles.

Listed securitiesMyNorth allows you to invest in all securities listed on theAustralian Securities Exchange (ASX) and other securities aslisted in theMyNorth investment options document availableat northonline.com.au/mynorth.

All orders placed through North Online are converted to a limitprice as per ASX requirements. Please refer to the ASX for moreinformation.

To invest in listed securities through MyNorth, your financialadviserwill need to request aHolder IdentificationNumber (HIN)through North Online, which is unique to your account.

Corporate actionsFrom time to time, there may be corporate actions associatedwith listed securities. Examples of corporate actions include, butare not limited to, rights issues, share splits, buy-backs and initialpublic offers.

We will not participate in a corporate action without yourinstructions. In some circumstances, we may not be able tofacilitate participation in a corporate action for operational orother reasons.

We will notify your financial adviser of any approved corporateactions and ask them to contact you, to provide instructions onyour behalf. We will act on those instructions as provided to usby your financial adviser. If your financial adviser has providedyou with transaction access for trading securities, you will beable to give us your instructions directly through North Online.

Please see our Proxy Voting Policy available free of chargeonwww.amp.com.au for more information on how corporateactions including IPOs may be treated.

Term depositsYou can invest in term deposits with a range of providers. Pleaserefer to theMyNorth Investment options document for a fulllist of providers.

Removing or closing investment optionsWemay, from time to time, remove or close certain investmentoptions (for example, where the underlying investment is eitherterminating or being closed by the fund manager). Where thisoccurs, we will normally provide you with at least 30 days’ priornotice. If the option is terminating, you will need to select analternative investment option. Where we cannot provide youwith at least 30 days’ prior notice (due to circumstances outsideof our control), we will provide you with notice as soon aspracticable.

Where we cannot provide you with adequate notice or wherewe have not received alternative investment instructions fromyou, we will take the below actions:

1. If the investment option is terminated or closed toadditional investments and it formspart of your investmentinstructions:

– the investment option will be replaced with the AMPWholesale Cash Management Trust (NML0018AU) in yourbuy profile

– your dollar cost averaging purchase instruction will becancelled

– your existing sell profile will remain unchanged if theinvestment option is closed

– your rebalance instruction will be cancelled and yourrebalanceprofilewill be deleted. The auto-rebalance facilitywill no longer be available while you hold units in thatinvestment option.

15

2. If the investment option is closed to new investors you cancontinue to invest in the closed investment optionprovidedyou currently have a holding in the investment option. If itforms part of your investment instructions and you do notcurrently have a holding in the investment option:

– the investment option will be replaced with the AMPWholesale Cash Management Trust (NML0018AU) in yourbuy profile

– your dollar cost averaging purchase instruction will becancelled

– your rebalance profile will be deleted.

3. If the investment option is suspended (frozen) and formspart of your investment instructions:

– the investment option will be replaced with the AMPWholesale Cash Management Trust (NML0018AU) in yourbuy profile

– your dollar cost averaging purchase instruction will becancelled

– your rebalance instruction will be cancelled and yourrebalanceprofilewill be deleted. The auto-rebalance facilitywill no longer be available while you hold units in thatinvestment option.

If it forms part of your sell profile and you have instructed us to:

– divest as per the sell downprofile, the entire sell profilewillbe deleted and your automatic sell instructions changedto sell down pro rata across all managed funds only

– divest as per the sell down order, we will delete theinvestment option from the sell down order

– pro rata across managed funds only, we will continue tosell pro rata across your remaining managed funds.

Where you are invested in an investment option that isterminating, your holdings in the option will be sold subject toany suspension/withdrawal restrictions. Proceeds from the salewill be allocated to your cash account. Additionally, where youholdan investmentoption that is suspended (frozen), terminatedor closed, the auto-rebalance facility is no longer availablewhilstyouholdunits in that option.However, youmaywish to completea one-off rebalance by excluding the suspended, terminated orclosed investment option. For further information on thewithdrawal restrictions that may apply, refer to liquidityriskwithin thewhat risks apply to investing? section of this PDS.

For further information on the AMP Capital Wholesale CashManagement Trust (NML0018AU) refer to the PDS which isavailable from North Online. You can make a switch out of thisinvestment option at any time.

Obtaining up-to-date informationTheavailable investment optionsmay change fromtime to time.Full details of the available investment options can be found intheMyNorth investment options document, available atnorthonline.com.au/mynorth or by contacting your financialadviser or theNorth Service Centre at north@amp.com.au or on1800 667 841.

Fundmanagers will notify us of anymaterially adverse changesor significant events that affect an investment option you haveselected. We will notify you of these changes or events throughNorth Online as soon as we can after we have been notified bythe fund managers. Copies of these documents are availablefree of charge upon request by contacting the North ServiceCentre at north@amp.com.au or on 1800 667 841.

We will not be responsible for any delays in notifying you ofthese changes or events, where the delay has been caused by afund manager.

Fund manager paymentsNMMTmay receive payments of up to 0.42% pa or fixedpayments fromfundmanagers foramounts invested inparticularinvestment options made available to you. Payments receivedare determined by the agreements NMMT has with applicablefundmanagers. Thesepayments and theirmethodof calculationmay change from time to time and are not an additional cost toyou. All fund manager payments are agreed on arm's lengthterms.

16

Asset transfers (in specie)An asset transfer (in specie) is the process of transferringmanaged funds and listed securities from one product holderto another, without the need to sell and repurchase the assets.This helps reduce any out ofmarket risks associatedwith sellingand repurchasing the assets.

In specie transfers do not have buy/sell costs formanaged fundsor brokerage costs for listed securities.

Therewill not be a realisationof any capital gains or losseswherethere is no change of beneficial ownership. Other costs mayapply.

Some transfers can take in excess of three months to completedepending on the type of asset being transferred. Asset parcelsare transferred out on a 'first in first out' basis, meaning olderasset parcels will be transferred out before newer ones.

In specie inSome assets you hold outside of your MyNorth Investmentaccountmay be transferred in specie into your account if certainconditions are met, including:

– The assets must be available in the MyNorthInvestment options document, including listed securities.

– The other holder (fund manager or platform) allows inspecie transfer out.

An in specie transfer fee will apply for any listed securities yourequest to transfer in. There are no fees for managed funds. Formore information on the in specie transfer fee, please refer tothe Fees and other costs section of this document.

In specie outThe assets you hold in your accountmay be transferred in specieto another holder, in place of a cash withdrawal, so long ascertain conditions are met and the other holder is willing toaccept the particular assets being transferred.

An in specie transfer fee will apply to each managed fund orlisted security you request to transfer out. Formore informationon the in specie transfer fee please refer to the fees and othercosts section of this document.

The other holder may also charge a fee for accepting in specietransfers in.

Partial in specie transfers out

You can request a partial transfer of your account balance bytransferring all or part of anymanaged fund or listed security. Ifyou elect a partial transfer, your account will remain open andyou can continue to transact on your account. However, youwillnot be able to transact on the remaining holdings in theinvestment options you have elected to partially transfer untilall completed forms have been received and the request hasbeen authorised by us. If you receive dividends paid as part ofyour Dividend Re-investment Plan (DRP) after you submit thetransfer, these will appear as additional units in your existinglisted security holdings.

Full in specie transfers out

Where the transfer request results in a full withdrawal you willneed to ensure you have sufficient cash available in your cashaccount to pay for the provisions detailed below, including thein specie fees. If you do not have sufficient funds in your cashaccount, you will need to sell part or all of your holdings in aninvestment option. If this occurs, you will need to provideinstructions onwhich investment option youwish to sell down.

If listed securities are sold, brokerage fees will apply. Once theasset transfer request has been submitted you will not be ableto transact on your account andyour accountwill be closedwhenthe asset transfer has been completed.

The maximum amount you can transfer in specie will becalculated based on your total account value less outstandingfees and provisions. The maximum transfer value will becalculated at the time the request is submitted. If you receivedividends paid as part of yourDRPafter you submit your transfer,these units will be sold to cash as part of the cash withdrawaland account closure.

Some asset transfers may take up to threemonths to complete,consequently we will provision for the following:

– three months of regular withdrawals (where applicable),– three months of administration fees,– three months of insurance premiums (where applicable),

and– three months of advice fees.

If the balance of your cash account exceeds your target cashbalance due to these amounts, the excess cash will not beinvested as per your investment instructions. Refer to cashaccount sweepswithin the the cash account section for moreinformation.

Income

Dividends from listed securitiesYou have the option of receiving your dividends as a paymentmade intoyour cashaccountor choosingadividend reinvestmentplan (where available), that will reinvest any dividendsautomatically to purchase further shares.

Term deposit interestInterest earned from term deposits will be paid into your cashaccount uponmaturity or at specified intervals as supported bythe term deposit provider. You may also nominate for interestto be reinvested and added to the principal amount of your termdeposit. Refer to North Online for more details.

Distributions frommanaged fundsManaged funds will generally earn income and also generatecapital gains. Income is paid in the form of distributions, whichwill then be paid into your cash account.1

1 Unless otherwise indicated in theMyNorth Investment Options document or underlying investment option PDS.

17

MyNorth Managed PortfoliosMyNorth Managed Portfolios is a non-unitised registeredmanaged investment scheme, offering access to a range ofmanaged portfolios. NMMT Limited issues the interests in, andis the responsible entity for, MyNorth Managed Portfolios.

Managedportfolios aredesigned todeliver a flexible andefficientmeans of gaining exposure to different asset classes.

You can access MyNorth Managed Portfolios via your MyNorthInvestment account.

When you invest in MyNorth Managed Portfolios via MyNorthInvestment,wewillmakeanapplication to the responsible entityto establish an interest in the scheme in relation to eachparticular managed portfolio that you select.

The responsible entity will then use the funds invested fromyour MyNorth account to construct your Scheme Portfolio byacquiring assets that are consistentwith themanaged portfolioyou select. Thiswill be done in proportions thatmatch (as closelyas practicable) the set asset allocation of themanagedportfolio.

Your SchemePortfoliowill bemanagedby the responsible entityin line with the investment strategy applicable to the managedportfolio you have selected.

See theMyNorth Managed Portfolios PDS for details of theavailable managed portfolios and applicable investmentstrategies.

The interest in MyNorth Managed Portfolios is held for you byus, under the termsofMyNorth Investment. All underlyingassetsheld in your Portfolio are held for the responsible entity by thecustodian.

When you invest in MyNorth Managed Portfolios throughMyNorth Investment, your cashaccountwill beused to facilitatetransactions associated with that investment, and you give usstanding directions for your cash account to be used for thatpurpose.

Generally, youdirect us touse your cashaccount for thepurposesof settling all transactions in relation to your Scheme Portfolio.Please refer to your cash account and MyNorth ManagedPortfolioswith the the cash account section for furtherinformation.

The responsible entity will purchase, sell, subscribe for, applyfor, transfer or redeem assets in order to align your SchemePortfolio, as closely as is practicable, to the composition of therelevant managed portfolio.

A copy of theMyNorth Managed Portfolios PDS is availableat North Online or by contacting the North Service Centre on1800 667 841. You should consider theMyNorth ManagedPortfolios PDS in deciding whether to acquire, or continue tohold, an interest in MyNorth Managed Portfoliosthrough MyNorth Investment.

18

The futurevalueof yourMyNorth Investmentoptionswill dependon the types and performance of the investment options youchoose. The investment options offered through MyNorthInvestment are subject to risk, including possible delays inrepayment and loss of income and capital. No member of theAMP Group or the investment managers guarantee therepayment of capital, payment of income or the performance ofthe investment options chosen.

DiversificationDiversification is a basic strategy used to reduce some of therisks associated with investing. By spreading your investmentsacross anumberof assets, youarenot reliant on theperformanceof, and are not exposed to the risks associatedwith holding only,a single investment. Investing in only oneor a fewspecific assetsor direct securities can increase your risk. It is very importantthat you understand and are aware of the risks and mitigatingstrategies, such as diversification, that are available to you. Formore informationonwhat risks apply to investing, speak to yourfinancial adviser.

Risk and returnYour investment strategy will be highly dependent on yourattitude towards risk. All investments carry a risk component.Risk in an investment context refers to the possibility that theinvestmentwill not return its original capital or expected incomeor that the level of return will be volatile over any given timeperiod. This risk can include market risk, company risk, currencyrisk, interest rate and inflation risk. Investments with a low riskprofile will generally provide lower, though more consistent,returns than those with a higher risk profile. For example,investing cash into bank accounts is considered low risk/lowreturn, while the share market has historically had highervolatility and higher returns over the longer term.

Liquidity riskIn certain circumstances, an underlying managed investmentfund may become illiquid under the Corporations Act. If anunderlying fund becomes illiquid, withdrawals will not bepermitted unless the fund’s responsible entity makes awithdrawal offer. The responsible entity is not obliged to makesuch an offer. If an offer is made, you will be informed and youmay direct us to accept the offer with respect to part or all ofyour investment in the fund.Wherewithdrawal requests exceedthe amount available for release from the fund the amountreleased will be distributed proportionally.

Formore information you should read theunderlying investmentoptions' PDS.

Investment manager riskInvestmentmanager risk is the risk that a particular investmentmanager will under-perform its stated objectives, peers orbenchmarks. The performance of your managed funds is partlydependent on the performance of the investment managers,who may not achieve their investment objective. Changes instaff within the investment management teammay also affectperformance. Thedegreeof success of an investmentmanager’sstrategies and methodologies can vary according to economicandother conditions.We reserve the right to change investmentmanagers, change the investment options offered by them,introduce new investment options or cease to offer investmentoptions. In some cases this may mean that your investmentsmay have to be sold. If this occurs, there is a risk that you mayincur losses (including taxes and transaction costs), or miss outon potential gains.

Risk of delayDelays in the purchase or selling of investments may also occurwhere the underlying market becomes illiquid. For example, ifthe fund manager suspends trading in an investment optionMyNorth Investment will not be able to fulfil the request untilthe suspension is lifted.

Other risks of investing in an IDPSWe are dependent on the accuracy and efficiency of ouradministration and computer systems. There is also a risk thata failure in any of these systemswill cause a delay in processingand reportingon your account. There is also a risk that your rightsmay be affected by a change in the Deed Poll governing theMyNorth Investment. You will be notified of any significantchanges.

19

What risks apply to investing?

The total fees and costs you pay include the fees of theMyNorth Investment aswell as the underlying fees and costs of any investmentoption(s) you choose.

It is important that you understand the fees and costs of any investment options you choose and that those fees and costs are inaddition to the fees we charge.

For detailed information about theunderlying fees and costs associatedwith anyparticular investment option, refer to that investmentoption’s PDS. Visit North Online or contact your financial adviser to obtain up-to-date copies.

DID YOU KNOW?Small differences in both investment performance and fees and costs can have a substantial impact on your long-term returns.For example, total annual fees and costs of 2% of your account balance rather than 1% could reduce your final return by up to 20%over a 30-year period (for example, reduce it from $100,000 to $80,000).You should consider whether features such as superior investment performance or the provision of better services, justify higherfees and costs.Youmay be able to negotiate to pay lower contribution fees andmanagement costswhere applicable. Ask the fund or your financialadviser.TO FIND OUTMOREIf you would like to find out more, or see the impact of the fees based on your own circumstances, the Australian Securities andInvestments Commission (ASIC)website (moneysmart.gov.au) has a managed investment fee calculator to help you check outdifferent fee options.

This document shows fees and other costs that you may be charged. These fees and costs may be deducted from your money, fromthe returns on your investments or from the assets in your account.

Taxes are set out in another part of this document.

You should read all the information about fees and costs because it is important to understand their impact on your investment.

Fees and costs for particular investment options are set out in the underlying investment option's PDS.

MyNorth Investment

How and when paidAmountType of fee or cost

Fees when your money moves in or out of your account

Not applicableNilEstablishment fee

The fee to open your investment

Not applicableNilContribution fee(i)The fee on eachamount contributed to yourinvestment

Not applicableNilWithdrawal fee

The fee on each amount you takeout of your investment

Not applicableNilExit fee

The fee to close your investment

20

Fees and other costs

Management costs

Theadministration fee is calculatedby multiplying the proportion ofyour account value in each

The fees and costs for managingyour investment(ii) Investment menuTotal portfolio value(iii)

$ChoiceSelectCore investment menu by the

administration fee rate applicable% pa% pa% pato your total openingportfolio valueon the day of the fee deduction and0.560.200.000 to 149,999 is deducted fromyour cashaccountmonthly from the date that youraccount commenced.

0.400.200.00150,000 to 249,999

0.320.200.00250,000 to 399,999

0.270.200.00400,000 to 749,999

0.220.170.00750,000 plus

The cash account investment fee isdeducted from interest paid fromthe underlying investments on a

Plus 0.45% pa of the balance of your cash account.

The cash account investment fee will be applied from 1 April 2020.

monthly basis prior to thedeclaration of the crediting rate forthe cash account.

The account fee is deducted fromyour cash account monthly fromthe date that your accountcommenced.

Plus $7.58 per month except for an account with a guarantee wherethe account fee is waived.

The ongoing guarantee fee isdeducted monthly from your cashaccount and the additional

Plus, if you have selected a Guarantee:

0.80% to 2.45% pa and up to 5.50% per contribution or rollover in excessof theannual contribution threshold, dependingon the typeof guarantee,term and investment strategy selected.(iv) contribution guarantee fee is

deducted from your cash accountat the time the contribution ismade.

Service fees(v)

Brokerage fees are deducted fromyour cash account at the time thetrade is settled or, if you use a panelbroker, the day your broker sendsus your trade information.

0.11% of the total of each listed security purchase or sale subject to aminimum fee of $34. If you use a panel broker, the brokerage fees arenegotiated and a settlement fee of $10.25 applies.

Brokerage fee

The fee for buying or selling listedsecurities

Not applicable.Nil. However, underlying buy/sell costs(vi)may apply.Switching fee

The fee for changing investmentoptions

The telegraphic transfer fee isdeducted from your cash accountat the time of the withdrawal.

$9 per withdrawal if you have requested a telegraphic transfer.Telegraphic transfer fee

In specie transfer fees are deductedfrom your cash account at the timeof the transfer.

Plus $25.63 per listed security, ETF, ETC or AREIT for in specie transfers in;and $100 for each asset for in specie transfers out.

Stamp duty may also apply.

In specie transfer fee

Youmay agree to pay client advice fees to your financial adviser for financial advice. Refer to client advice fees sectionwithin the fees and othercosts section for further details.

(i)

Underlyingmanagement costsmay also apply. Refer to 'underlying fees and costs of investment options' section for more information.(ii)Total portfolio value includes all accounts held by you inMyNorth Super and Pension andMyNorth Investment as well as North Personal Superand Pension and North Investment. Refer to benefit frommultiple accounts for further detail.

(iii)

Refer to theMyNorth Investment Guarantee PDS for further information.(iv)Other service fees, such as client advice feesmay also apply. Refer to 'other service fees' sectionwithin the fees and other costs section formoreinformation.

(v)

Refer to 'underlying fees and costs of investment options'within the fees and costs section for more information.(vi)

21

Additional explanation of fees and costsAccount fee and administration feeThe account fee, together with the administration fee, coversthe costs associatedwith the establishment and administrationof your MyNorth account, including any distribution costs andother fees and expenses paid to related parties and serviceproviders.

These fees are generally not negotiable by you. From time totime, these feesmaybenegotiatedby your financial adviser. Thenature of these variations are dependent on the arrangementbetween us and your adviser. As a result, we may rebate part ofthe administration fee chargedbyus. If applicable, these rebateswill be directly paid to your cash account once or on a regularbasis, depending on the nature of the rebate.

The administration fee is calculated according to the fees andcosts table on page 21 of this IDPS. The total administration fees(inclusive of account fee if applicable) charged on your accountwill not exceed $2,800 pa.

Benefit frommultiple accountsThegroupingofaccountsallowsyou to reduce theadministrationfee you pay. When accounts are grouped, their balances arecombined to calculate the total portfolio value applied to allaccounts.1

Individual fee aggregation

We automatically combine the notional balances of up to six ofyour MyNorth accounts to determine the administration feerate.

Theaccount types includeMyNorth Super,MyNorthPensionandMyNorth Investment, North Personal Super, North PersonalPension and North Investment accounts.

The total administration fees (inclusive of account fee ifapplicable) chargedacross an individual'sMyNorth accountswillnot exceed $2,800pa.

Family groups

Family groups can be set up by your financial adviser throughNorthOnlinebynominatingaprimarymemberwithin the familygroup. All members of the family group must have the samefinancial adviser and one of the following relationships to theprimary member to be eligible for family grouping:

– spouse– de facto– parent– child– sibling– grandparent, or– grandchild

Amaximum of six members are allowed in a family group, withup to six accounts per member.

Self managed super funds (SMSFs), trusts and companies areeligible to be included in a family group, if each member of theSMSF, beneficiary of the trust or director of the company has avalid relationship to the primary member.

Family fee aggregation

Family fee aggregation allows you and members of your family(family group) to combine thenotional balancesof yourMyNorthSuper, MyNorth Pension and MyNorth Investment accounts. Inaddition, you can include notional balances of your NorthPersonal Super, North Personal Pension and North Investmentaccounts. The administration fee applied to eachaccountwithina family groupwill be calculatedbasedon the combinedbalanceof all accounts. Where a primary member ceases to hold aneligible account, the family group will be terminated.

For further information on fee aggregation, please contact yourfinancial adviser.

Family fee capping

The total administration fees (inclusive of account fee ifapplicable) charged across a family group's MyNorth accountswill not exceed $3,800 pa.

Alterations to fees and chargesWereserve the right to add to or alter any of the fees and chargesoutlined in this IDPSGuide at our discretion. Youwill be informedof any increase in fees and charges (other than indexing) at least30 days before they occur.

Other service feesBrokerage fees

When purchasing or selling listed securities, brokerage fees willapply. These fees include GST and are an additional cost to you.

Standard brokerage fees of 0.11% of the total of each listedsecurity purchase or sale apply, subject to aminimum fee of $34per trade. These fees will be will be directly debited from yourcash account at the time the trade is settled.

If youuseapanel broker, thebrokerage fee is negotiatedbetweenyou and the panel broker, and a settlement fee of $10.25 willapply in addition to any brokerage fees. The settlement fee willbe deducted fromyour cash account on the day the panel brokersends us your trade information.

Please ask your financial adviser for details on current brokeragerates.

In specie transfer fees

When transferring assets in or out of your account, in specietransfer fees will apply and are an additional cost to you.

For in specie, in a transfer fee of $25.63 per asset will apply foreach listed security, ETF, ETC and AREIT you request to transferin. This cost is charged by the broker and not by us. This fee willbe deducted from your cash account after the asset transfer hasbeen processed.

For in specie out, a transfer fee of $100 per asset applies to eachmanaged fundor listed security you request to transfer out. Thisfeewill be deducted fromyour cashaccount at the time theunitsbeing transferred are removed from your account. If there areinsufficient funds in your cash account some of the assets maybe sold to fund these costs.

Insurance feesInsurance fees (premiums) are dependent on the cover selected,age, gender, occupation, health and other factors. If insurancecover is provided, premiumsarededucted fromyour cashaccountin advance. Refer to your provider's insurance PDS for furtherinformation. Your financial adviser can provide you with apersonalised quote.

1 Closed or reopened accounts are not included in this grouping.

22

Client advice feesYou may agree to pay your financial adviser a Client advice fee (CAF) from your MyNorth account, which is the remuneration theyreceive for providing youwith financial advice. You shoulddiscuss client advice feeswith your financial adviser to ensure youunderstandthem and how they are calculated. Advice fees that you agree to pay your financial adviser will be deducted from your account inaccordance with your instructions to us, and paid to your financial adviser on your behalf.

Client advice fee may comprise of either one or a combination of the following:

How and when paidClient advice feeoption

Client advice fee types

A one-off dollar fee as agreed with your financial adviser, which isdeducted from your account.

A one-off dollar feeClient advice fee – initial

A fee youmayagree topay your financial adviserfor initial financial advice. This may includeinitial, planpreparationand research, andadviceimplementation.

The fee will be deducted from your account at the time your account isestablished, subject to your account balance(i)

Where your account balance is not sufficient to pay this fee atestablishment, the fee will be deducted once your portfolio balanceexceeds the minimum requirement.

A one-off dollar fee as agreedwith your financial adviser that is deductedfrom your account.

A one-off dollar feeClient advice fee – ad hoc

A fee youmayagree topay your financial adviserfor additional financial advice. The fee will be deducted from your account at the time we receive your

instructions, subject to your account balance(i) and any member advicefees already paid during your anniversary year.

A regular dollar and/or percentage fee deducted from your accountmonthly or quarterly as agreed with your financial adviser.

A regular dollar and/orpercentage fee

Client advice fee – ongoing

An ongoing fee you may agree to pay yourfinancial adviser for ongoing financial advice. The percentage fee will accrue daily and be deducted from your account

at your nominated frequency of either monthly or quarterly.

Feeswill only be deducted up to the amount determined by your accountbalance(i) at the end of that period and subject to anymember advice feesalready paid during your anniversary year.

Adollar or percentagebased fee chargedon listed security tradesasagreedwith your financial adviser. This fee is only charged on adviser initiatedtransactions (eg switches and ad hoc rebalances).

An ongoing dollar orpercentage-based fee

Client advice fee – listed securities

An ongoing fee paid from your account toour financial adviser for financial advicetrading listed securities.

A percentage of each initial and/or future contribution as agreed withyour financial adviser.

A percentage of eachcontribution

Client advice fee – contributions

A fee youmayagree topay your financial adviserfor financial advice on initial and/or futurecontributions.

The fee will be calculated as a percentage of each initial and/or futurecontributionsmade to your account anddeducted fromyour cashaccountat the time the contribution is received.

(i) Deductions for client advice fees are subject to minimum account balances. Refer to client advice fee limits section for further details.

In all circumstances you control the client advice fee payments and can instruct us to change or cease payments. This instructionmust be received by us in writing. Your instructions will generally be actioned within two business days, but it may take longerdepending on processing requirements. We will also process instructions from your financial adviser to reduce client advice feepayments.

In the event we receive inconsistent instructions from you and your financial adviser we will always act in accordance with yourinstructions.

Where you enter into an agreement with your financial adviser for client advice fees, it is possible that your financial adviser maytransfer the advisory services they provide you to another financial adviser. This may occur in circumstances such as, but not limitedto, your financial adviser retiring, changing roles, merging advice practices or selling all or part of their practice.

Where any such changes occur, you will be notified within 30 days of us becoming aware of any such change, and your client advicefee arrangements will continue to be paid to the new financial adviser, unless you instruct us otherwise.

You should refer to your Statement of Advice provided by your financial adviser for details of the client advice fee arrangementsbetween you and your financial adviser.

23

Client advice fee limitsThe maximum client advice fee that you can agree to pay your financial adviser from your account (excluding any remuneration thatyour financial adviser charges you directly) is dependent on your account value and is outlined in the following table.

Maximum CAF payable to your financial adviser:

Maximum payable by you (inclusiveMaximum payable to your financialadviser (inclusive of GST) pa

Account balanceFee type

of GST, net of RITC) pa

NilNilUnder $1,500CAF (initial, ad hoc, ongoing, listedsecurities)

2.51% of your total account balance(i)2.69% of your total account balance(i)$1,500 to $10,000CAF (initial, ad hoc, ongoing, listedsecurities)

$5,125 plus 2.51% of your total accountbalance(i)

$5,500 plus 2.69% of your total accountbalance(i)

Over $10,000CAF (initial, ad hoc, ongoing, listedsecurities)

4.10% of each contribution4.4% of each contributionN/A(iii)CAF (contributions)(ii)

(i) Based on the anniversary of your account establishment date.(ii) Your financial adviser may be restricted from applying client advice fees to ongoing contributions as these fees are prohibited by some financial

services licensees. Please confirm with your financial adviser.(iii) CAF (contributions) is not based on your account balance.

Limits will be monitored and verified against your account value each time a client advice fee is charged during the anniversary year.We reserve the right not to deduct fees that we believe are unreasonable.

The remuneration that your financial adviser receives differs from the amount you pay from your cash account due to the reducedinput tax credit (RITC). RITC is a partial rebate of the GST payable to financial advisers that we pass directly onto you. Therefore, youare not charged the entire amount that the financial adviser receives as remuneration.

Capacity to index client advice fees

Where you agree to pay your financial adviser a dollar amountfor the client advice fee – ongoing, you can also agree for thisamount to be indexed each year on your account anniversarydate or on a date agreed with your financial adviser.

You may choose from twomethods of indexation:

– a fixed percentage (up to 7% pa), or– Consumer Price Index (CPI)—using the most recently

published CPI.

Underlying fees and costs of investment optionsThe fees and costs of any investment options selected by youand your financial adviser are in addition to the fees we chargefor accessing these investment options.

Details of the various types of fees and costs charged by theunderlying investment managers are set out below.

You can find an up-to-date list of the underlying investmentoption fees and costs reflecting the underlying investmentoption's PDS disclosure on North Online or in theMyNorthInvestment options document.

For more detailed information about the fees and costs of aparticular investment option, refer to that investment option’sPDS. Visit North Online to obtain the most up-to-date copies ofthe PDSs provided by the relevant fund managers or contactyour financial adviser.

Management costs

Management costs are the ongoing fees and expenses ofinvesting in an investment option and include managementfees, expense recoveries, performance fees (if applicable) andindirect costs.

Managers of the investment options generally expressmanagement costs as a percentage per annum of the net assetvalue of the investment option.

Termdeposits andmost listed securities do not have underlyingmanagement costs, however they may apply for Australian realestate investment trusts (AREITs), exchange traded funds(ETFs), listed investment companies (LICs) and listed investmenttrusts (LITs).

24

Transactional and operational costs

In addition tomanagement costs, transactional andoperationalcostswill generally be incurredwhendealingwith theunderlyingassets of an investment option. They includebrokerage, clearingcosts, stamp duty, the buy and sell spreads of any underlyingfunds and certain costs associated with holding derivatives ordirect investments in real property.

Transactional and operational costs will differ according to thetypes of assets held by the investment option andwhether theyare traded inAustralia or overseas. Transactional costs vary basedon relative costs of investing with a particular fund managerand/or a particular type of investment.

Termdeposits andmost listed securities do not have underlyingtransactional and operational costs, however theymay apply forAustralian real estate investment trusts (AREITs), exchangetraded funds (ETFs), listed investment companies (LICs) and listedinvestment trusts (LITs).

Buy/Sell costs

Most investment options, excluding listed securities and termdeposits, have buy/sell spreads. This is the difference betweenthe buy unit price and the sell unit price and is the fundmanager’s estimates of the costs of buying and selling assets ofthe investmentoptiondue to investments andwithdrawals fromthe fund.

When you invest in amanaged fundwepurchase the equivalentunits for you at the buy price. When determining your accountvalue, we then value these units using the sell price, which isgenerally lower than the buy price. The buy/sell cost representsthis reduction in value.

Buy/sell costs are additional costs to the investor and arereflected in the unit price and are not charged separately. Theyare not paid to us, they are used by the fund manager to meettransaction costs.

Taxation informationFor further information about taxation of this product, pleaserefer to Taxation under theWhat else you need to know sectionof this guide.

Example of annual fees and costsThis table gives an example of how the fees and costs for theMyNorth Index Balanced Fund can affect your investment overa one-year period. You shoulduse this table to compareMyNorthInvestment with other Investor Directed Portfolio Services.

Balance of $50,000 with aninvestmentof$5,000during theyear

Example – MyNorth IndexBalanced Fund

For every additional $5,000 you putin, you will be charged $0.

NilContribution fees

And, for every $50,000 youhave in theMyNorth Index Balanced Fund youwill be charged $0 each year plus $91each year regardless of your accountbalance.

0.00% paplus $91pa

PlusManagementcosts(i)

If you had an investment of $50,000at the beginning of the year and youput in an additional $5,000 duringthat year, you would be charged feesof $91.(ii)

Equals Cost of theMyNorth IndexBalancedInvestmentoption

What it costs you will depend on theinvestment option you choose andthe fees you negotiate.

(i) Management costs include the Core administration fee (0.00% pa)and account fee ($91 pa).

(ii) Additional fees and costs may apply, including client advice fees asagreed with your financial adviser, and underlying fees and costsfor investment options - refer to example 1withinthe additional examples of total annual fees and costs below.

25

Additional examples of total annual fees and costsThe following examples illustrate how the cumulative effect ofthe fees and costs of MyNorth Investment, as well as theunderlying fees and costs of certain types of investment options,can affect your investment over a one-year period, and howthey can vary depending on the investment options you select.

These examples are for illustrative purposes only.

The actual fees and costs that you will be charged will dependon your total account value, the investment options you chooseand the transactions you carry out.

Example 1 – Managed fund on the Core menu

Balance of $50,000 with aninvestment of $5,000 during the year

Example – MyNorth IndexBalanced Fund

For every $50,000 you have inMyNorth Investment and for every$5,000 you put in, youwill be charged$0 each year, plus $91 each yearregardless of your account balance.

$91 paCost of MyNorthInvestment(i)

And, other costs of $315each yearwillbe deducted from your investment.

0.63% paPlus Other costsfor theinvestmentoption(ii)

If you had an investment of $50,000at the beginning of the year and youput in an additional $5,000 during

Equals Total feesand costs(iii)

that year, you would be charged totalfees and costs of $406 for holding theMyNorth Index Balanced Fund.

(i) This amount comprises the Core administration fee (0.00% perannum) and account fee ($91 per annum).

(ii) This amount comprises estimates of underlyingmanagement costsfor the MyNorth Index Balanced fund based on the last financialyear. It does not include underlying management costs on theinvestment of $5,000 during the year which would equal anadditional $31.50 if invested at the beginning of the year.

(iii) Additional fees and costs may apply, including client advice fees asagreedwith your financial adviser andunderlying transactional andoperational costs. And, a buy/sell cost of 0.22% applies wheneveryou invest in theMyNorth Index Balanced Fund (this will equal $11for every $5,000 you invest).

Example 2 – Managed fund on the Select menu

Balance of $50,000 with aninvestment of $5,000during the year

Example–NorthProfessionalBalanced Fund

For every $50,000 you have inMyNorth Investment and for every$5,000 you put in, youwill be charged$100 each year, plus $91 each yearregardless of your account balance.

0.20% paplus $91pa

Cost of MyNorthInvestment(i)

And, other costs of $490 each yearwillbe deducted from your investment.

0.98% paPlus Other costsfor theinvestmentoption(ii)

If you had an investment of $50,000at the beginning of the year and youput in an additional $5,000 during

Equals Total feesand costs(iii)

that year, you would be charged totalfees and costs of $681 for holding theNorth Professional Balanced Fund.

(i) This amount comprises the Select administration fee (0.20% pa)and account fee ($91 pa). It does not include administration feeson the investment of $5,000 during the year which would equal anadditional $10 if invested at the beginning of the year.

(ii) This amount comprises estimates of underlyingmanagement costsfor theNorth Professional Balanced Fundbasedon the last financialyear. It does not include underlying management costs on theinvestment of $5,000 during the year which would equal anadditional $49.00 if invested at the beginning of the year.

(iii) Additional fees and costs may apply, including client advice fees asagreed with your financial adviser, and underlying transactionalandoperational costs.And, a buy/sell cost of 0.36%applieswheneveryou invest in the North Professional Balanced Fund (this will equal$18 for every $5,000 you invest).

26

Example 3 – Term deposit on the Select menu

Balanceof$50,000withan investmentof $5,000 during the year

Example – AMP TermDeposit

For every $50,000 youhave inMyNorthInvestment and for every $5,000 youput in, you will be charged $100 eachyear, plus $91 each year regardless ofyour account balance.

0.20%paplus $91pa

Cost of MyNorthInvestment(i)

And, other costs of $0 each year will bededucted from your investment.

NilPlus Other costsfor theinvestmentoption(ii)

If you had an investment of $50,000 atthe beginning of the year and you putin an additional $5,000 during that

Equals Total feesand costs(iii)

year, you would be charged total feesand costs of $191 for holding an AMPTerm Deposit.

(i) This amount comprises the Select administration fee (0.20% pa)and account fee ($91 pa). It does not include administration feeson the investment of $5,000 during the year which would equal anadditional $10 if invested at the beginning of the year.

(ii) There are no underlying fees and costs for Term Deposits.(iii) Additional fees and costs may apply, including client advice fees as

agreed with your financial adviser. Buy/sell costs do not apply toTerm Deposits.

Example 4 – Listed securities on the Choice menu

Balanceof$50,000withan investmentof $5,000 during the year

Example – Listed shares onthe ASX

For every $50,000 youhave inMyNorthInvestment and for every $5,000 youput in, you will be charged $280 eachyear, plus $91 each year regardless ofyour account balance.

0.56% paplus $91pa

Cost of MyNorthInvestment(i)

And, other costs of $0 each yearwill bededucted from your investment.

NilPlus Other costsfor theinvestmentoptions(ii)

If you had an investment of $50,000 atthe beginning of the year and you putin an additional $5,000 during that

Equals Total feesand costs(iii)

year, you would be charged total feesand costs of $371 for holding listedshares on the ASX.

(i) This amount comprises the Choice administration fee (0.56% pa)and account fee ($91 pa). It does not include administration feeson the investment of $5,000 during the year which would equal anadditional $28 if invested at the beginning of the year.

(ii) There are no underlying fees and costs for listed shares, howeverunderlying management, transactional and operational costs mayapply for AREITs, ETFs, LICs and LITs.

(iii) Additional fees and costs may apply, including client advice fees asagreed with your financial adviser. And, a brokerage fee will applywhenever you trade listed securities (this will equal $34 for every$5,000 you invest in a single trade, unless you use a panel broker inwhich case brokerage fees are negotiated between you and thebroker and we will charge an additional settlement fee of $10.25per trade).

Example5–MyNorthManagedPortfolioson theChoicemenu

Balance of $50,000 with aninvestment of $5,000during the year

Example – Research ChoiceBalanced AccumulationPortfolio

For every $50,000 you have inMyNorth Investment and for every$5,000 youput in, youwill be charged$280 each year, plus $91 each yearregardless of your account balance.

0.56% paplus $91pa

Cost of MyNorthInvestment(i)

And, other costs of $445 each yearwill be deducted from yourinvestment.

0.89% paPlus Other costsfor theinvestmentoptions(ii)

If you had an investment of $50,000at the beginning of the year and youput in an additional $5,000 during

Equals Total feesand costs(iii)

that year, youwould be charged totalfees and costs of$816 for holding theResearch Choice BalancedAccumulation Portfolio.

(i) This amount comprises the Choice administration fee (0.56% pa)and account fee ($91 pa). It does not include administration feeson the investment of $5,000 during the year which would equal anadditional $28 if invested at the beginning of the year.

(ii) This amount comprises estimates of underlyingmanagement costsfor the Research Choice Balanced Accumulation Portfolio. It doesnot include underlying management costs on the investment of$5,000 during the year which would equal an additional $44.50 ifinvested at the beginning of the year.

(iii) Additional fees and costs may apply, including client advice fees asagreedwith your financial adviser andunderlying transactional andoperational costs. And, an estimated buy/sell cost of 0.35% applieswhenever you invest in theResearchChoice BalancedAccumulationPortfolio (this will equal $17.50 for every $5,000 you invest).

27

For most people, insurance is an important part of any financial plan. Without insurance you and your family may not be able tocontinue the lifestyle that you have worked hard to achieve.

You are able to attach insurance to your MyNorth Investment account through a nominated insurer from our approved insuranceproviders and applicable PDS relating to your chosen insurer. The cover available includes:

– Life insurance– Total and permanent disability insurance– Income insurance.– Trauma insurance

For information on the insurance cover available refer to the current insurance PDS for all providers at northonline.com.au/mynorth.

28

Insurance through MyNorth Investment

In the event of your death while still an investor of MyNorth Investment, we must pay your remaining investment to your estate. Ifyou have insurance attached to your account, the proceeds will be paid according to the latest beneficiary information we've receivedin writing from you. If a Nomination of beneficiary form has not been received (or has been revoked), proceeds will be paid to the Planowner of the insurance plan or to their estate.

You should consider making a will. Your financial adviser can assist you in assessing your estate planning options.

Joint applicants are treated as joint tenants. This means that if one of the joint applicants dies, only the other joint applicant will berecognised as having any claim to the investment.

Invested assets upon deathUpon notification of the client’s death, the assets will remain invested as per the deceased client’s investment instructions, until suchtime as alternative instructions are received from the client’s legal personal representative.

Investment instructions, adviser remuneration and financial adviser accessAny existing investment instructions, regular savings plans, client advice fees and financial adviser accessmay also be cancelled uponreceipt of notification of the client’s death.

29

How your benefit will be paid upon death

TaxationThere may be important tax consequences in investing inMyNorth Investment. The taxation implications of investing,switching and receiving distributions will depend on yourpersonal situation.

We recommend you check with your financial adviser or taxprofessional, as individual circumstances may differ and taxinformation may change in the future.

Non-resident withholding taxIf you are not an Australian resident, tax will normally bededucted from your distributions. The tax rate will depend onthe nature of the distributions and the country in which youreside.

Tax file number (TFN) withholding taxYou can choose whether or not to quote your TFN when youapply for aMyNorth Investment account.However,without yourTFN or an appropriate exemption, tax may be withheld fromdistributionsmade to you at the highestmarginal tax rate (plusMedicare levy).

MyNorth IDPS Deed PollThe MyNorth Investment is governed by a Deed Poll. The termsand conditions of the Deed Poll are binding on us and onMyNorth Investment investors.

Copies of theDeedPollwill beprovided freeof chargeon requestif you contact us at north@amp.com.au, on 1800 667 841, or bywriting to:

North Service CentreGPO Box 2915MELBOURNE VIC 3001

NMMT has the power to amend the Deed Poll, but it must giveyou reasonable prior notice if it considers the amendment to bematerially adverse to your interests.

Role of NMMTNMMT is the operator of MyNorth Investment. NMMTmustperform its obligations under the Deed Poll honestly and withreasonable care and diligence.

The Deed Poll also contains a general obligation for NMMT toact in accordance with investment instructions from you.However, there are a number of circumstances where aninstruction is deemed not to have been given, including:

– where the instruction is unacceptable or inappropriatewithreference to the Deed Poll, this IDPS Guide, the law ormarket practice

– if the instruction is incomplete ormay not be authentic, or– if there is insufficient cash to meet the request.

NMMT has a voting policy in place regarding investmentsaccessible through this service. A copy of this policy is availablefree of charge upon request from the North Service Centre on1800 667 841 or amp.com.au/corporatepolicies.

NMMT has entered into contracts with the underlyinginvestmentmanagers and as a resultmay receive payment fromthe investment managers whose managed investment fundsare available for investment through MyNorth.

Custody of your assetsNMMT is the custodian for MyNorth Investment, but hasappointed RBC Investor Services Trust (RBC) (ABN 75 116 809824) as sub-custodian to hold certain assets on its behalf,including shares, managed investment funds and fixed termproducts.

RBC may not exercise any discretion in connection with theseassets and will only act upon instructions from NMMT, or anyparty authorised by NMMT.

RBC’s role, in addition to the custody of your assets, is to ensureother administrative functions are completed, such assettlements and the collection of distributions.

Your rightsYour rights as an investor through MyNorth Investment aregoverned by this guide, the Deed Poll and the Corporations Act.The rights you have as an investor include the right to:

– withdraw your investment– terminate your investment– receive income entitlements– receive investor reports, and– inspect the Deed Poll.

There are differences between investing directly and investingthrough a portfolio administration service like MyNorthInvestment. As an investor through MyNorth Investment:

– you will have access to managed investment funds thatare normally only available to investorswith large amountsto invest.

– you are not entitled to any cooling-off rights. This isparticularly important when considering investing inmanaged investments with limited liquidity as longerwithdrawal periods and transaction fees will apply.

– investments (other than shares held in a sponsored shareaccount)will beheld in custody for you, andwewill provideconsolidated reporting and collect income on your behalf.Although you retain beneficial ownership, you won’t beable to directly exercise any investor rights usually availableto the legal owner, including the right to vote on companyand scheme resolutions. NMMT will generally only seekyour direction to exercise any voting rights where a

30

Further information you need to know

resolution is deemed to have the potential to materiallyeffect the nature of the outcome of the investment.

– youmay not have a right to withdraw and receive a refundfromamanaged investment fund if the product disclosurestatement or other disclosure document for the managedinvestment fund becomes defective before issue. Thismeans that the issuer of the managed investment fundmay not be required to return your investment or provideother options such as notifying you of an option towithdraw your investment under the Corporations Act.Where practicable, we will communicate to your financialadviser where there is an option to withdraw and providethemwith any accompanying disclosure (includingsupplementary or replacement disclosure) as soon aspossible (but no later than 5 days from receipt ofnotification to us). We will also generally act on anyinstructions received as to how to exercise the withdrawaloption.

If you were a direct investor:

– you will receive reports, accounts and may be able toparticipate in distribution reinvestment plans andhave theright to vote in company and scheme resolutions.

– youmay also be entitled to a 14day cooling-off periodwithrespect to certain financial products such as managedinvestments. If youexercise your rightwithin the cooling-offperiod, you can have your application money returned(subject to someadjustments suchas in respect of fees andmarket movements).

– withdrawal rights will usually be available and may beexercised by you when a product disclosurestatement/disclosure document is found to be defectiveor a disclosure condition is notmet before the issue or saleof the related investment that you applied for directly. Youwill be notified directly by the product issuer of any optionto withdraw and provided with any accompanyingdisclosure (including supplementary and replacementdisclosure).

Should youelect not to receive ongoing financial advice youmayremain invested in MyNorth Investment and you may continueto provideNMMTwith instructions relating to your account andthe investments held for you. In this instance youwill be treatedin accordance with the NMMT Limited – Non-Advised Clientspolicy, which is available at no additional cost to you, fromamp.com.au/corporatepolicies or the North Service Centre on1800 667 841.

Your liabilityBy electing to use MyNorth Investment, you appoint NMMT toact on yourbehalf to acquire,withdraw, invest, transfer andholdinvestments offered through MyNorth Investment.

Under the MyNorth Investment Deed Poll, NMMT is notresponsible for any losses or liabilities incurred by you, exceptwhere they arise from our negligence or fraud. NMMT is alsoentitled to a broad indemnity out of the assets in your portfoliowhen it performs or exercises any of its powers or duties inrespect of the service. You are liable for any fees and chargesthat have been advised to you, whether in this guide orotherwise, and for all charges relating to your investments,including any tax that becomes payable.

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) ActWeare required to complywith the Anti-Money Laundering andCounter-Terrorism Financing (AML/CTF) Act. This means beforewe can accept you as an investor you need to provide certainidentification information and verification documentation. Wemay also need additional customer identification informationand verification from you as you undertake further transactionsin relation to your investment.

We will need to identify and verify:

– you as the investor(s) prior to accepting your applicationpursuant to this IDPS service. We cannot processtransactions on your behalf until all relevant informationhas been received and your identity has been satisfactorilyverified

– your estate. In the event of your death while holding anaccount, we will need to identify and verify your legalpersonal representative prior to transferring the ownershipor transacting on your account

– anyone acting on your behalf. If you nominate arepresentative to act on your behalf,wewill need to identifyandverify thenominated representativeprior toauthorisingthem as an added signatory to your account.

The customer identification requirements form part of yourapplication. You will need to ensure you provide any necessarysupporting documentation to the application to your financialadviser.

In some circumstances, in accordance with the AML/CTFlegislation, we may need to re-verify information or requireadditional information from you. By applying to invest via theMyNorth Investment, you acknowledge that we may delay orrefuse any request or transaction at our discretion. This couldinclude delaying the issue or sale of assets if we deem that therequest or transaction may breach our obligations, or cause usto commit or participate in an offence under the AML/CTFlegislation, and we will incur no liability to you if we do so.

All applicants are required to certify their US taxation status.Further information can be found on amp.com.au.

31

Privacy collection statementWewill usually collect personal information directly from you,your financial adviser or anyone authorised by you.

The personal information we collect from you will be used to:

– establish and manage your account– ensure compliance with all applicable regulatory or legal

requirements– perform any appropriate related functions– manage and resolve complaints made– undertake market research and analysis for product and

service improvement– provide you with information about financial services

providedbyus, othermembers of theAMPgroupor by yourfinancial adviser through direct marketing. If you do notwant this please contact the North Service Centre atnorth@amp.com.au or on 1800 667 841.

If you do not provide the required information, we will not beable to perform the activities above.

We are required or authorised to collect your personalinformation under various laws including those relating totaxation and Anti Money Laundering and Counter TerrorismFinancing laws.

We will only share your personal information:

– withothermembersof theAMPgroupandexternal serviceproviders, including your financial adviser, that we need todeal with for the purposes described above

– as required by law or regulations with courts, tribunals orgovernment agencies

– with persons or third parties authorised by you, or ifrequired or permitted by law

– with your parent or guardian, if you are under age 18.

Some external service providers we need to deal with can belocated or host data outside Australia. A list of countries wherethese providers may be located can be obtained via our privacypolicy. We take all reasonable steps to ensure that any datashared with external service providers is shared securely toprotect your information.

Where you provide us with the personal information of otherindividuals, it is your responsibility to:

– inform the other individuals that you have provided theirpersonal information to us; and

– provide themwith a copy of this Privacy CollectionStatement.

Our privacy policy provides further information about how youcan access or update your personal information or make acomplaint about a breach or potential breach of our privacyobligations. You can view our privacy policy online atamp.com.au/privacy or contact us on 1800 667 841 for a copy.

ComplaintsIf you need any additional information about the operation ormanagement of your account, or if you have a concern orcomplaint, then please contact:

– your financial adviser– call the North Service Centre on 1800 667 841– email us at north@amp.com.au, or– write to us at:

North Service CentreGPO Box 2915MELBOURNE VIC 3001

Our customer service officers are available to answer yourenquiries and respond to your complaints. Wewill try to resolveyour enquiry or complaint as quickly as possible. To help us dothis, please give us as much information as possible about yourcomplaint, including your name and account number.

If you have a concern or complaint about your adviser or thefinancial product advice you received, please approach theAustralian financial services licensee forwhomyour adviserwasacting.

If you have a concern or complaint regarding an investmentacquired through this service, please contactususing the contactdetails above. We can direct your complaint or facilitate aresolution with the relevant investment manager.

We have established procedures to deal with any complaints. Ifyou make a complaint, we will:

– acknowledge its receipt and ensure an appropriate personproperly considers the complaint, and

– respond to you as soon as we can.

If your complaint cannot be resolved at first contact, then wewill keep you advised at regular intervals of the status of yourcomplaint.

If we cannot resolve your complaint to your satisfaction or youhave not had a response from us within 45 days, then you mayhave the right to lodge a complaintwith theAustralian FinancialComplaints Authority (AFCA).

AFCA will provide fair and independent financial servicescomplaint resolution that is free to consumers and will acceptcustomer complaints.

The contact details for AFCA are as follows:

Australian Financial Complaints AuthorityGPO Box 3MELBOURNE VIC 3001

Phone: 1800 931 678Website: www.afca.org.auEmail: info@afca.org.au

32

Managing conflicts of interestAMP has adopted the following principles in relation to themanagement of conflicts:

– AMP acts fairly, honestly and in good faith towards AMPcustomers, business partners, shareholders and employees.

– AMP acts in a manner which upholds the integrity andimpartiality of the financial servicesmarkets inwhich it operates.

– AMP adopts and promotes a culture of awareness andeffective management of conflicts.

– AMP and its employees will be active in considering, whenmaking business decisions, the potential for conflicts to arise,and will implement appropriate controls to minimise thatpossibility.

A copy of this policy can be obtained fromwww.amp.com.au orby calling the North Service Centre on 1800 667 841.

Direct debit service agreementThis agreement outlines our and your responsibilities to ensurethe smooth and secure operation of our direct debit agreement.

Our responsibilites– We will only deduct investments from your chosen account.

– We will confirm the Investment amount, and how often wehave agreed to deduct it.

– We assure you that we will not disclose your bank details toanyone else, unless you have agreed in writing that we can orunless the law requires or allows us to do this.

– We will debit your account on your nominated day of themonth. If the payment date is a weekend or national publicholiday, we will debit your account on the next business day.

– Wewill give you at least 14 days' noticewhen changes to theterms of this arrangement are made.

Your responsibilities– We process your direct debit once the request has beensubmitted and funds will be credited to your accountimmediately in good faith. The funds will be debited from yourbanking institution within 1-2 business days of the submittedrequest.

– The funds deposited from your direct debit will be used inaccordance with your buy profile. AMP is not liable for anyincurred losses due to the automatic selling of any assets causedby a rejection of the direct debit request.

– Before sending us your account details, please check withyour bank or financial institution that direct debit deductionsare allowed on the account you have chosen.

– Please make sure that you have enough money in youraccount to cover payment of your instalments when due. Yourbank or financial institution may charge a fee if the paymentcan't be met.

– The financial institution may charge you a small fee for thedirect debit arrangement. This will be reflected in your financialinstitution account statement.

Changing your payment detailsYou may cancel or change direct debit deductions at any time.

Can we help?If youhaveanyqueries about your direct debit agreement, pleasecontact your financial adviser or contact usat north@amp.com.au or on 1800 667 841.

We will respond to queries concerning disputed transactionswithin ten business days.

33

The Financial services guide (FSG) is designed to disclose relevant information to you, in order to assist you in deciding whether touse any of the services offered in the guide.

This FSG contains information about:

– the financial services NMMTwill provide you– how NMMT and other related parties are paid for financial services provided to you– any associations or relationships that could create potential conflict of interest, and– details of who to contact should you have a complaint.

For a copy of our Financial services guide, visit North Online or contact our North Service Centre on 1800 667 841 for a free copy.

34

Obtaining our financial services guide

Contact us1800 667 841phonenorthonline.com.au/mynorthwebnorth@amp.com.auemailNorth Service CentremailGPO Box 2915MELBOURNE VIC 3001

2596

102

/20