myflood user guide - assurant flood solutions user … · myflood user guide presented by assurant...

Prepared by National Flood Services

MyFlood User GuidePresented by Assurant Flood Solutions

Prepared by National Flood ServicesProprietary & Confidential

TABLE OF CONTENTS

Create an Account Page 3Login without an Account Page 5Landing Page Page 7Primary Residence Verification Page 8Report A Loss Page 13Payment History Page 15Claims Summary Page 17Policy Documents Page 19My Account 1FAQs Page 23


Create an Account

Users may create their own User Name and Password by clicking on the Create an Account hyperlink.


Logging In

Any field marked by the * is a required field. This includes the User Name, Password, Policy Number, Property Postal Code, Last or Business Name and Email address.


Login Without an Account

Users may also choose to Login without an Account.


Search for Policies

To begin, fill in all of the required information, which includes the Policy Number, Property Postal Code, Last or Business Name and Email address. If using this option, users should enter the name exactly as it appears on the policy. Ifusing this option, users may log in without an account to pay a renewal and/or view policy information only. If more actions are required, the user should Create an Account.


From the landing page, users have access to a wide variety of options. This includes Contact Your Agentinformation, Payments, Report a Loss, Payment History, Claims Summary, Policy Documents, My Account and FAQs.

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Landing Page


Verification of Primary Residence

Insureds are able to complete a Primary Residence Verification by clicking the here hyperlink from the Primary Residence Verification box.


If the user has not created an account for MyFlood, they will be prompted to do so before the Primary Residence information can be submitted electronically.


All information is pre-filled except for the username and password. The user goes through the standard account creation process with email validation to be directed to log in again.


Once the user selects the option to update their Primary Residence status, they simply select the percentage of residency and check the box that they agree to the terms and conditions. Selecting Continue allows the user to submit the verification.


A confirmation message appears to the user with a description of What’s Next.


Report A Loss

To Report A Loss, start by clicking on the Report A Loss icon from the landing page.

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Application and Property

Verify that any information that was pre-filled is correct. Also make sure that all fields marked with the *are completed. Once complete, click the Submit Loss button at the bottom of the page.

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Viewing Payment History can be completed by clicking the Payment History icon from the landing page.

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Payment History


The history of payments made will be listed, including the date, type of payment and the amount. Payments can also be made by clicking the Make Payment button.

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Policy

To view a summary of any claim submitted, click the Claims Summary icon.

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Claims Summary


Policy

Applicable claims information will be listed on the screen. Additional functions include Report a Loss,and Signup for Direct Deposit

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James T. Kirk(555)555-5555

Documents pertaining to the policy can be viewed by clicking the Policy Documents icon from the landing page.

Policy Documents


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To view a document, simply click on the View hyperlink next to the appropriate document of choice.


Construction

To update account information, including policy number, email address and password, click the My Account icon from the landing page.

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My Account


Items that can be updated are marked with a *. This includes the Policy Number, Property Postal Code, Last or Business Name and Email address. To change a password, click the here hyperlink in the Click here to change your password area.

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Building

For additional information, click the FAQs icon to view a list of Frequently Asked Questions.

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FAQs


Building

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