RESUME – MELE TUAKALAU

CONTACT DETAILS:

Home address: 17B Ewart Rd, Mangere East, Auckland

Phone numbers: Mobile: 027 356 8581 Home Ph: 09 270 6393

Email address: meleonituakalau@gmail.com

IRD No. 112954627

PERSONAL PROFILE

I am a positive and active person with a personal goal of striving for the very best in everything I do. I enjoy working in an environment with multiple challenges, as it gives me opportunities to apply and expand my knowledge, experience and skills.

I have completed my Bachelor's Degree in Tourism Management at Auckland Institute of Studies (AIS), receiving special honors as Top Scholar in the Bachelor's of Tourism Management class. I hold a current New Zealand work visa, and seek full-time employment that makes use of my organizational, leadership, and cross-cultural skills.

SKILLS

• Strong oral and written communication (English and Tongan) • High level of customer service with a professional manner• Ability to communicate effectively with a diverse range of people• Excellent time management• Record of Leadership and team work• Experienced Event Organiser • Skilled user of Microsoft Office (Word, Excel, Power Point, and Publisher)

and Hotel Computer Reservation System

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WORK EXPERIENCE

Part Time Cafe Assistance, December 2014 - PresentRiver Cafe and Bar, Auckland Domestic Airport

• Customer Service • Barista• Retailer

Senior Receptionist, June 2011 – June 2013Loumaile Lodge and Black Pearl Suites Nuku'alofa Tonga 4+ star (Trip Advisor)

• Greeting and registering guests• Processing payments (cash and EFTPOS)• Completing reservations of guest bookings (manual and online systems)• Answering phone calls efficiently and professionally• Preparing work-sheets for the staff using MS Excel and MS Word

Administration Executive (Intern), May 2010 - June 2010Tonga Immigration Bureau (Visa and Passport Sector)

• Operating as front line support for customers, in person and on the telephone.• Answering customer questions and assisting with applications• Organising applications for review by the senior officer• Inputting all approved applications to the ministry system• Manual filing

Marketing Executive (Intern), August 2010 - September 2010Tonga Visitors Bureau (TVB)

• Providing information and assisting with visitor inquiries• Managing and updating the tourism database of active tourist sites and facilities• Entering data and filing all tourism-related new business license applications into the

system• Operating as a cultural tour guide for half day tours

OTHER EXPERIENCE

Youth group leader / event organiser (2010 - 2012)• Volunteered as a team leader in Lapaha, Tonga, supporting New Zealand volunteer

Michaela Schick to organise social and educational events for youth, aimed at preventing youth violence

Traditional Dance Troupe member (2004 - 2013)• Performed traditional Tongan, Samoan, Tahitian and Maori dances in a Polynesian

dance revue for a Tongan hotel as a member of the Ocean Star Floor Show Group

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Ocean Star Floor Show Treasurer (2011 - 2013)• Kept financial records including all payments and receivables for the dance troupe• Managed the wages and paid the members at the end of the year (according to the

record of attendance)

EDUCATION

Bachelor's Degree in Tourism Management, 2015Auckland Institution of Studies (AIS), Auckland

Diploma in Tourism and Hospitality Management, 2013National Centre for Vocational Studies (NCVS), Kingdom of Tonga

Certificate in Tourism and Hospitality, 2012National Centre for Vocational Studies (NCVS), Kingdom of Tonga

REFEREES

Semisi Taumoepeau Academic Head of Arts and Tourism Management ProgrammesAuckland Institute of Studies, Mt. Albert, Auckland.Ph: 845 5606 ext. 210 Email: semisit@ais.ac.nz

Silia MullerDuty Manager River Cafe & Bar Auckland Domestic AirportPh: 027 556 9388 Work Ph: 09 2568570

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