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May 2019

Heritage Volunteering Group Survey 2019

Full Report

1

Heritage Volunteering Group Survey 2019 © Agenda Consulting

EXECUTIVE SUMMARY We were delighted to support Heritage Volunteering Group in carrying out this survey to gain a better understanding of volunteering in the heritage sector.

Gathering and distilling evidence to support good decision-making is at the heart of all that we do. Through our well-established Volunteers Count study we have enabled benchmarking of key metrics on volunteers and volunteer management practices.

This HVG survey draws on some of the key measures from Volunteers Count, complemented by measures designed by the Steering Group comprising the Museums

Association (MA), NCVO, the Science Museum Group and Agenda Consulting.

An impressive 63 organisations took part and we hope that you will find the results useful in considering your strategic approach to volunteering in the coming year.

Tim WaltersPrincipal Consultant Agenda Consulting

Key FindingsManaging volunteers:

The median organisation has 6 staff who directly supervise volunteers At median 14% of all paid employees supervise volunteers. The median ratio of volunteers to supervisors is 14:1

Budget and spend: The median annual budget for managing volunteers is £5,000 or £25 per volunteer The median annual spend for managing volunteers (excluding staff costs) is £2,649 or £21

per volunteer

Volunteer numbers: The median organisation has 92 volunteers The median ratio of volunteers to paid employees is 2:1. Rising to a ratio of 12:1 at upper

quartile The median organisation recruited 28 volunteers in 2018-19 or 32% of the volunteer base

Volunteer contribution: For the median organisation, volunteers contributed a total of 7,540 hours of their time in

2018-19. For a quarter of organisations this figure was 30k hours or more. This equates to 92 hours per volunteer per year at median and 139 hours at upper quartile The median cost (excluding staff costs) per volunteer hour is 61p at median and as low as

22p for a quarter of oganisations (lower quartile) If organisations had paid at national minimum wage for their volunteer contribution then the

median cost of volunteer hours would have been £61,903. For a quarter of organisations this figure is £246k or more.

Nature of volunteering: 71% volunteer more than once a month 32% have volunteered for less than 1 year whilst 16% have volunteered for 10 years or more 88% volunteer on-site, 7% volunteer off-site and 5% volunteer at home

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Profile of volunteers: 51% are retired, 26% are employed, 15% are students and 8% are not employed 28% are under the age of 34, 15% are aged 35 to 54 years old and 58% are aged 55 or over 60% are female - higher than in the UK population 5% identify as LGBTQ+ - a little higher than the UK figure 5% have a disability - significantly below the figure for the UK population. 5% are from an ethnic minority - significantly below the UK population figure

Top priorities for the year ahead: Recruitment (61%) Learning and Development (35%) Diversity and Inclusion (33%) Development of volunteer roles/programmes (20%) Engagement/satisfaction of volunteers (20%) Development of volunteer management practice (18%) Retention (18%) Planning and strategy (18%) Data collection and analysis (16%)

Definitions

Lower Quartile: the value in the distribution of organisation responses below which 25% of the distribution lies

Median: the value in the distribution of organisation responses below which and above which 50% of the distribution lies

Upper quartile: the value in the distribution of organisation responses below which 75% of the distribution lies

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Contents

THE SAMPLE...................................................................................................................................... 5

STAFFING YOUR VOLUNTEER PROGRAMME....................................................................9

VOLUNTEER MANAGERS AND BUDGETS SIZE...............................................................10

FUNDING BIDS AND DIRECT INCOME..................................................................................14

VOLUNTEER NUMBERS..............................................................................................................15

VOLUNTEERING FREQUENCY................................................................................................ 19

LENGTH OF SERVICE.................................................................................................................. 20

VOLUNTEERING ROLES.............................................................................................................21

WHERE VOLUNTEERS ARE BASED......................................................................................22

EMPLOYMENT STATUS.............................................................................................................. 23

PROFILE OF VOLUNTEERS.......................................................................................................25

ANNEX A: PARTICIPATING ORGANISATIONS...................................................................32

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THE SAMPLEQ2 Which of the following options best describes your organisation's primary purpose Guidance text:What your organisation does first and foremost. If you choose Other there will be a space to add more information.For example, sector body or funder.

Amongst the 16 organisations who selected ‘Other’, responses included “Cathedral”, “Charities”, “Library”, “Church” and “Sector body”.

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Q3 Other Primary Purpose:Summary of responses

Q4 Which of the following options best describes your organisation Guidance text: This is the type of your organisation, often associated with its governance or funding. If you choose Other there will be a space to add more information.

For example, non-departmental public body, membership or arms-length organisation.

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Q5 Other Organisation Descriptions:Summary of responses

Amongst the 7 organisations who selected ‘Other’, responses included “Charities”.

63 Responses

Q6 In which nations does your organisation operate?

Guidance text:Your mandate and remit, site locations or programming activities however frequently or infrequently. We are not interested in any international working.

Please note:

- Respondents could choose multiple nations of operations. - 3 organisations included in the data above are UK wide organisations (they operate within all 6 nations).

Q7 Which of the following best describes your organisation’s location?

Guidance text: Where your organisation is based and operates.

Number of responses = 62

Please note: - Respondents could choose multiple locations.

7


11

50

11

9

5

11

Urban Rural Metropolitan Suburban0

5

10

15

20

25

30

35

32

26 25

11

11

9

5

11

9

5

4

11

9 5

3

Nation No. of Organisations

England 50

Wales 11

Scotland 9

Northern Ireland 5

Channel Islands 4

Isle of Man 3


- 3 organisations included in the data above operate across all location types.

Q8 What is your organisation’s estimated annual income?

Guidance text: Any money generated (commercial, endowments or interest), gifted (bequests or donations) or funded (annual, project or programme funding).

Q9 How many paid employees does your organisation have? (Headcount)

Guidance text:The number of people within your organisation regardless of whether they are part time or full-time paid employees, this does not include zero-hours contracts. Headcount should be taken at the point you complete the Survey.

8


58 Responses

8

Lower Quartile Median

40

Upper Quartile

258

The median organisation has 40 paid employees 25% of organisations have 8 paid employees or fewer (Lower Quartile) 25% of organisations have 258 employees or more (Upper Quartile)

STAFFING YOUR VOLUNTEER PROGRAMMEQ10- 14 How many of the following does your organisation have to manage your volunteer programme (Headcount):

Head/Director of Volunteering (paid) Volunteer Manager (paid) Volunteer Co-ordinator (paid) Volunteer Administrator (paid) Unpaid Volunteer Manager or Co-ordinator

Guidance text:Job titles may vary across organisations please choose the titles/ hierarchy that best fit. Where someone is responsible for volunteering although that is not their primary focus then please record this information within the final option below

Key findings

Of the 54 organisations who responded to questions 10-14: 20% have no individuals in the above roles. Asked who has accountability for managing their

volunteer programmes (question 15 free text) key roles cited include:o Heads of Department or Directorso Operations Managers and Supervisorso Curators and Archivistso Administrators and Assistants

41% have just 1 individual in the above roles, these break down as follows:o 1 Head/Director of Volunteering (paid)o 9 Volunteer Managers (paid)o 8 Volunteer Co-ordinators (paid)o 1 Volunteer Administrator (paid)o 3 Unpaid Volunteer Managers or Co-ordinators

The remaining 39% have 2 or more people in the above roles. The average percentage break-down of these roles is as follows:

o 57% are unpaid Volunteer Managers or Co-ordinatorso 25% are paid Volunteer Co-ordinatorso 7% are paid Volunteer Administratorso 7% are paid Volunteer Managerso 5% are paid Head/Directors of Volunteering

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VOLUNTEER MANAGERS AND BUDGETS SIZEQ16 How many people in your organisation directly supervise volunteers? (Headcount)Guidance text:The number of people who directly supervise volunteers, this can include supervision at distance where a volunteer works from home or at another site. Headcount should be taken at the point you complete the Survey.

Headcount:

Supervisors as % of all paid employees:

10

2


6

Upper Quartile

23


Key findings

The median organisation has 6 staff who directly supervise volunteers 25% of organisations have 2 staff or fewer who directly supervise volunteers (Lower Quartile) 25% of organisations have 23 staff or more who directly supervise volunteers (Upper Quartile)

Ratio of volunteers to supervisors:

Q17 What is your organisation’s annual budget for managing volunteers? (£)

Guidance text:Include any money allocated to the recruitment, selection, training, reward or expenses. This does not include staff costs. This can be for 2018-19 or 2019-20 if you have it.

Lower Quartile (25%)

Median (50%) Upper Quartile (75%)

TOTAL FIGURE 0 5000 17800

PER VOLUNTEER 0 25 106


Key findings

11

Lower Quartile Median Upper Quartile0%5%

10%15%20%25%30%35%40%45%50%

8%14%

43%

Lower Quartile Median Upper Quartile0

5

10

15

20

25

30

7

14

26

Volu

ntee

rs p

er su

-pe

rviso

r


Key findings

For the median organisation, there are 14 volunteers for every supervisor For 25% of organisations, there are 7 volunteers or fewer for every supervisor (Lower Quartile) For 25% of organisations, there are 26 volunteers or more for every supervisor (Upper Quartile)

Total annual budget:

o The median organisation has an annual budget of £5,000 for managing volunteerso 25% of organisations have no annual budget for managing volunteerso 25% of organisations have an annual budget of £17,800 or more for managing volunteers

Annual budget Per Volunteer

o The median organisation has an annual budget of £25 for managing volunteers, per volunteer

o 25% of organisations have no annual budget for managing volunteers per volunteer (Lower Quartile)

o 25% of organisations have an annual budget of £106 for managing volunteers, per volunteer (Upper Quartile)

Q18 What did your organisation spend on managing volunteers, excluding staff costs in 2018-2019? (£)

Guidance text:Include all spend associated with volunteers - recruitment, selection, training, reward or expenses. This should not include staff costs.

Total Figure:

Spend on managing volunteers, per volunteer:

12

£338


£2649

Upper Quartile

£16,500


Key findings

The median organisation spent £2649 on managing volunteers, excluding staff costs, in 2018-19 25% of organisations spent £338 or less on managing volunteers, excluding staff costs, in 2018-

19 (Lower Quartile) 25% of organisations spent £16,500 or more on managing volunteers, excluding staff costs, in

2018-19 (Upper Quartile)

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10

20

30

40

50

60

70

£7

£21

£64Sp

end

per v

olun

teer

(£)


Key findings

The median organisation spent £21 on managing volunteers per volunteer, excluding staff costs, in 2018-19

25% of organisations spent £7 or less on managing volunteers per volunteer, excluding staff costs, in 2018-19 (Lower Quartile)

25% of organisations spent £64 or more on managing volunteers per volunteer, excluding staff costs, in 2018-19 (Upper Quartile)

Total spend on managing volunteer as % of annual budget for managing volunteers:

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Key findings

The median organisation spent 100% of its annual budget for managing volunteers on managing volunteers in 2018-19

25% of organisations spent 71% or less of their annual budget for managing volunteers on managing volunteers in 2018-19 (Lower Quartile)

25% of organisations spent 100% or more of their annual budget for managing volunteers on managing volunteers in 2018-19 (Upper Quartile)

Lower Quartile Median Upper Quartile0%

10%20%30%40%50%60%70%80%90%

100%

71%

100% 100%

FUNDING BIDS AND DIRECT INCOME

Q60: Please indicate the number of successful funding bids awarded in 2018-2019 that include volunteering

Guidance text:The number of funding bids awarded not the value of the funding bids.

Key findings 45 organisations responded to this question 53% of respondents have not recorded a successful funding bid awarded in 2018-19 The highest number of successful funding bids which include volunteering recorded in his

survey was 18

Q61: Please indicate the direct income generated from volunteer-led activities in 2018-2019? (£)

Guidance text:Any activities that are undertaken by a volunteer that are directly chargeable for example a children’s workshop or a guided tour.

Number of Responses

Lower Quartile (25%)

Median (50%) Upper Quartile (75%)

Max

Whole Sample 37 0 0 13,000 250,000

Income

£51k-100k 6 5,000 32,500 48,750 75,000

£101k-500k 5 0 3,000 20,000 30,000

£1.1m – 5m 7 0 0 4,774 13,000

>£5.1m 8 0 0 5,000 250,000

*Incomes bands which do not appear did not meet the minimum number of responses (5)

Key findings

51% of participants do not generate any direct income through volunteer-led activities The maximum direct income generated from volunteer-led activities in 2018-19 was £250,000

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VOLUNTEER NUMBERS

Q19 How many volunteers does your organisation currently have? (Headcount)

Guidance text:The number of volunteers in whatever capacity, hours or frequency they work. Headcount should be taken at the point you complete the Survey.

Total Figure:

Volunteers Per Paid Employee

16

34


92

Upper Quartile

250


Key findings

The median organisation has 92 volunteers 25% of organisations have 34 volunteers or less (Lower Quartile) 25% of organisations have 250 volunteers or more (Upper Quartile)


Key findings

The median organisation has 2 volunteers per paid employee 25% of organisations have 1 volunteer per paid employee (Lower Quartile) 25% of organisations have 12 volunteers per paid employee (Upper Quartile)


Upper Quartile

Q20 In 2018-2019 how many volunteers did your organisation recruit? (Headcount)

Guidance text:The number of volunteers you have recruited within this timeframe.


Headcount of volunteers recruited in 2018-19:

Volunteers recruited in 2018-19 as % of total volunteers:

Lower Quartile Median Upper Quartile Volunteers Count 2017

(Median)

0%10%20%30%40%50%60%70%

14%

32%

62%

37%

17

10


28

Upper Quartile

91


Key findings

The median organisation recruited 28 volunteers in 2018-19 25% of organisations recruited 10 volunteers or fewer in 2018-19 (Lower Quartile) 25% of organisations recruited 91 volunteers or more in 2018-19 (Upper Quartile)


Key findings

The median organisation recruited 32% of its total number of volunteers in 2018-19. This is 5% less than the median organisation in Agenda’s Volunteers Count 2017 study.

25% of organisations recruited 14% or fewer of its total number of volunteers in 2018-19 (Lower Quartile)

25% of organisations recruited 62% or more of its total number of volunteers in 2018-19 (Upper Quartile)

Q21 What were the total number of volunteer hours in 2018-2019?

Guidance text:Please round to a full number.

Total number of volunteer hours in 2018-19:


5000100001500020000250003000035000

2,6327,540

30,001

Tota

l num

ber o

f vo-

lunt

eer h

ours

in 2

018-

19


Key findings

For the median organisation, volunteers contributed a total of 7,540 hours of their time in 2018-19

For 25% of organisations, volunteers contributed a total of 2,632 hours or less of their time in 2018-19 (Lower Quartile)

For 25% of organisations, volunteers contributed a total of 30,001 hours or more of their time in 2018-19 (Upper Quartile)

Total hours contributed per volunteer in 2018-19:


Key findings

For the median organisation, each volunteer contributed, on average, 92 hours of their time in 2018-19

For 25% of organisations, each volunteer contributed, on average, 37 hours or less in 2018-19 (Lower Quartile)

For 25% of organisations, each volunteer contributed, on average, 139 hours or more in 2018-19 (Upper Quartile)

There is a noticeable difference based on organisation type with the median Gallery recording 101 hours per volunteer, while the median Museum recorded just 62 hours per volunteer

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Lower Quartile

Median Upper Quartile

Gallery Heritage Museum Other0

20406080

100120140160

37

92

139

101

68 6277

Hour

s per

vol

unte

er

Spend on managing volunteers, excluding staff costs, per volunteer hour (£)


Key findings

The median organisation spent 61p on managing each volunteer, on average, per volunteer hour, excluding staff costs

25% of organisations spent 22p or less on managing each volunteer, on average, per volunteer hour, excluding staff costs (Lower Quartile)

25% of organisations spent £1.66 or more on managing each volunteer, on average, per volunteer hour, excluding staff costs (Upper Quartile)

Cost of volunteer hours in 2018-19, if volunteers were paid using national minimum wage (£)

*The National Minimum wage is £8.21 (For individuals aged 25 and over).


Key findings

In 2018-19 if volunteers were paid using the national minimum wage: For the median organisation, volunteer hours would have cost £61,903 if volunteers were

paid using national minimum wage For 25% of organisations, volunteer hours would have costs £21,605 or less, if volunteers

were paid using national minimum wage (Lower Quartile)

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Lower Quartile Median Upper Quartile0.00.20.40.60.81.01.21.41.61.8

£0.22

£0.61

£1.66

Ove

rall s

pend

per

vo-

lunt

eer h

our (

£)

Lower Quartile Median Upper Quartile£-

£50,000

£100,000

£150,000

£200,000

£250,000

£300,000

£21,605

£61,903

£246,304

For 25% of organisations, volunteer hours would have cost £246,304 or more, if volunteers were paid using national minimum wage (Upper Quartile

VOLUNTEERING FREQUENCY

Q22 – 25: How frequently do your volunteers volunteer for your organisation? (mean)

Guidance text:Please indicate as a % of your volunteer population and ensure it adds up to 100.


Key findings

The average volunteering frequencies are as follows:

71% of volunteers volunteer more than once a month 19% of volunteers volunteer a few times a year 5% of volunteers volunteer once a year or less 5% of volunteers volunteer as a once off event

20

59 Responses

LENGTH OF SERVICE

Q26 - 31: How long have your volunteers been with your organisation? (mean)



Key findings

The average length of service of volunteers is as follows:

32% have volunteered for less than 1 year 32% have volunteered for 1 to 4 years 20% have volunteered for 5 to 9 years 16% have volunteered for 10 years or more

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59 Responses

VOLUNTEERING ROLES

Q32 - 49: Please indicate as a % of your organisation’s volunteer population the areas in which they primarily volunteer?

Guidance text:Please ensure it adds up to 100.


Q50 Other volunteering roles:Summary of responses

Amongst the 20 organisations who selected ‘Other’, the other groupings of roles from most to least mentioned include:

1. Gardening2. Audience engagement3. Engineering and Maintenance4. Collections based5. Management6. Administration7. Creative

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Broadcast/ Publishing/ Licensing

HR

Finance

Audience Research/ Evaluation

Digital/ IT

Corporate Strategy/ Management

Development/ Sponsorship/ Fundraising

Consulting/ Training

Marketing/ Communications

Estates/ Facilities Management

Exhibitions, including touring

Retail/ Events/ Catering

Curatorial

Conservation /Preservation/Collections Care

Other

Archives

Education/ Engagement/Learning

Operations/ Front of House

0% 5% 10% 15% 20% 25% 30% 35%

0%

0%

1%

1%

1%

1%

1%

1%

1%

2%

3%

3%

5%

9%

10%

13%

15%

32%

Mean % of volunteers in each role.

WHERE VOLUNTEERS ARE BASED

Q51 - 53: Where are your volunteers based to do their volunteering? (mean)



Key findings

On average, volunteers are based as follows:

88% of volunteers are based on-site 7% of volunteers are based off-site 5% of volunteers are based at home

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62 Responses

EMPLOYMENT STATUS

54 - 59 How many of your volunteers are primarily: (mean)


24

49 Responses

Retired Employed Student Not employed0%

10%

20%

30%

40%

50%

60%

51%

26%

15%

8%

36%40%

12% 12%

HVG Volunteers Count 2017

Employment Status

Perc

enta

ge o

f vol

unte

ers


Key findings

On average, the employment status of volunteers within HVG is as follows:

51% are retired. This is higher (+15) than the percentage of retired volunteers within Agenda’s Volunteers Count 2017 study (36%)

26% are employed. This is lower (-14) than the percentage of employed volunteers within Agenda’s Volunteers Count 2017 study (40%)

15% are students 8% are not employed

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PROFILE OF VOLUNTEERS

Q62 - 73 Please provide us with your volunteer profile on age (mean)

Guidance text:Please indicate as a % of your volunteer population and ensure it adds up to 100.Not all organisations capture volunteer demographic information, and even for the ones that do they may not capture information for all the characteristics. If you don’t capture this information leave it blank. If you do not have precise information you can provide a good estimate - for example accurate to 10%.

26

44 Responses

44 Responses

Under 34 35-54 55+0%

10%

20%

30%

40%

50%

60%

70%

28%

15%

58%

19%25%

56%

HVG Volunteers Count 2017

Age Group

Perc

enta

ge o

f vol

unte

ers


Key findings

On average, the age breakdown of volunteers within HVG is as follows:

28% are under the age of 34. This is higher (+9) than the percentage of volunteers aged under 34 within Agenda’s Volunteers Count 2017 study (19%)

15% are aged 35 to 54 years old. This is significantly lower (-10) than the percentage of volunteers aged 35 to 54 within Agenda’s Volunteers Count 2017 study (25%)

58% are aged 55 or over.

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Q 74 – 77: Please indicate the % of your volunteer population which are:

Guidance text:Not all organisations capture volunteer demographic information, and even for the ones that do they may not capture information for all the characteristics. If you don’t capture this information leave it blank.If you do not have precise information you can provide a good estimate - for example accurate to 10%.Disability- The Equality Act 2010 defines a person as disabled if they have a physical or mental impairment, which has a substantial and long –term (i.e. has lasted or is expected to last at least 12 months) and adverse effect on the person’s ability to carry out normal day –to-day activities.

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60%5%

5% 5%

% Female % LGBTQ+ % Disability % Ethnic minorities0%

10%

20%

30%

40%

50%

60%

70%

80%

60%

5% 5% 5%

68%

4% 6% 5%

50%

3%

17%13%

HVG Volunteers Count 2017 UK population (ONS)

Perc

enta

ge o

f vol

unte

ers

Female LBGTQ+ Disability Ethnic minorities

Number of Responses 49 17 33 26

Key findingsFor the median organisation:

60% of volunteers are female. This is 8% lower than the Volunteers Count 2017 figure but higher (+10) than in the UK population.

5% of volunteers are LGBTQ+. This is a little higher than the Volunteers Count and UK figures.

5% of volunteers have a disability. Whilst this is similar to the Volunteers Count figure, it is significantly below the figure for the UK population.

5% of volunteers are from an ethnic minority. This is similar to the Volunteers Count figure but significantly below the UK population figure.

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Q 78 – 85: From the data you collect please provide us with your volunteer profile on religion and belief: (mean)

Please indicate as a % of your volunteer population and ensure it adds up to 100.Not all organisations capture volunteer demographic information, and even for the ones that do they may not capture information for all the characteristics. If you don’t capture this information leave it blank.If you do not have precise information you can provide a good estimate - for example accurate to 10%.

Number of Responses = 10

Key findings

Just 10 organisations have data on volunteers’ religious profile Amongst those 10 organisations:

o 45% of volunteers are Christiano 42% of volunteers have no religiono 6% of volunteers are religious, but are none of the religions offered in the surveyo 3% of volunteers are Muslimo 2% of volunteers are Buddhisto 1% of volunteers are Jewisho 1% of volunteers are Sikho 1% of volunteers are Hindu

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10 Responses

OPEN QUESTIONS

Q86: What else could HVG do to support volunteering across the sector? (Open Question)

Summary of free text responses

This question was asked as an open question, where respondents could respond using free text. Responses were analysed into themes. The main groupings of responses from most to least mentioned include:

1. Training

2. Online Resources

3. Case Studies

4. Networking Opportunities

5. Signposting/ Hub

6. Advice

7. Advocacy

8. Conferences

9. Research

10. Templates

11. Communication

12. Funding

13. Partnerships

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Q88: What are the top 3 priorities for volunteering in your organisation in the year ahead? (Open Question)

We have undertaken a qualitative analysis of responses to this question. We show the most frequent themes, with the % of sample respondents mentioning the theme and a short explanation of each.

Data collection and analysis

Planning and strategy

Retention

Development of volunteer management practice

Engagement/Satisfaction of volunteers

Development of volunteer roles/programme

Diversity and Inclusion

Learning and Development

Recruitment

0% 10% 20% 30% 40% 50% 60% 70%

16%

18%

18%

18%

20%

20%

33%

35%

61%

The top themes are: Recruitment (61%): Almost two thirds of respondents highlighted recruitment as one of their top 3

priorities. Organisations aim to recruit more volunteers with the impetus on recruiting young people.

Learning and Development (35%): Over a third of organisations plan to enhance their learning and development offer. They are prioritising the improvement of the induction and training programmes for their volunteers.

Diversity and Inclusion (33%): Respondents highlight improving diversity as a top priority for their organisation. They seek to become more attractive to minority groups and aim to recruit a more diverse range of volunteers.

Development of volunteer roles/programmes (20%): Improving volunteer programmes to a higher standard and developing volunteer roles is a top priority for respondents.

Engagement/satisfaction of volunteers (20%): Respondents aim to improve the engagement of volunteers to give them a more enjoyable and satisfying experience.

Development of volunteer management practice (18%): Respondents are prioritising the creation or development of their volunteer management. They plan to improve the training of staff in volunteer management, focussing on areas such as best practise, data management, risk assessments etc.

Retention (18%): Retention of volunteers and maintaining volunteer numbers has been highlighted as a top priority for many organisations.

Planning and strategy (18%): Respondents are looking to the future. They aim to implement and complete existing plans, while also prioritising the development of new plans and strategies.

Data collection and analysis (16%): Respondents highlight research as important and aim to improve their data collection and analysis to facilitate this.

32

ANNEX A: PARTICIPATING ORGANISATIONS

The table below sets out the 63 participating organisations alphabetically.

Amgueddfa Cymru - National Museum Wales

Museum of London

Anglesey Archives Museum of OxfordArkwright Society Museums AssociationBahamas Loco Soc’y National Football MuseumBletchley Park Trust National Galleries of ScotlandBritish Schools Museum National Museums LiverpoolCanal & River Trust National Museums ScotlandChawton House National Portrait GalleryCogges Heritage Trust New Lanark TrustColchester + Ipswich Museum Oxford ArchaeologyCompton Verney House Trust Oxford Preservation TrustCouncil for British Archaeology Oxford University MuseumsCynon Valley Museum Trust Ripon Museum TrustDurham Cathedral Royal Museums GreenwichEnglish Heritage Trust Science Museum GroupFfestiniog and Welsh Highland Railways SS Great Britain TrustFreelance St Dunstan's CollegeGuildhall Art Gallery St Paul's Cathedral Schools & Family

Learning DepartmentHarewood House Stirling District TourismHistoric Royal Palaces The Churches Conservation TrustImperial War Museums The Coffin WorksInformation Services at The University of Edinburgh

the Geffrye Museum of the Home

Jersey Heritage The National Library of WalesKegworth Heritage Centre The Regimental Museum of The Royal

WelshLeicestershire County Council The Shropshire Regimental MuseumLlanthony Secunda Priory Trust The Story MuseumLondon Canal Museum UnileverMaidenhead Heritage Centre West Somerset Steam Railway Trust

(WSSRT)Maidstone Museum Worcester Heritage & Amenity TrustMuseum of Anthropology (at UBC) York MinsterMuseum of English Rural Life

*2 organisations did not leave their name

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VOLUNTEERS COUNT 2019We hope you found the Heritage Volunteering Group survey results useful. If you are interested in tracking more volunteer management metrics, why not join Volunteers Count 2019?

Volunteers Count is a biennial study, enabling you to:

Track your organisation’s progress over time Benchmark against 5-20 similar not-for-profit organisations of your choice Drill down into measures for deeper insight Learn from Good Practice provided by participants

We’re welcoming bookings now, and the questionnaire is open until Friday 19 July. If you take part, you will receive:

Your own results report, plus benchmark data for your chosen group and the whole sample A series of reports containing sector-wide analysis An Invitation to our Results and Training webinars A 1-1 webinar consultation with one of our team, to discuss your results

Find out more

Join one of our upcoming webinars to hear more about the scope of the study, watch the online questionnaire demo, and ask questions in the Q&A.

Register for a webinar >>>

Sign up to Volunteers Count 2019 >>>

34

HVG members are entitled to a discounted rate!

PLUS

We’re offering new participants an additional 25% off, when you

enter VCINTRO25 at the checkout.

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