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MUNICIPALITY OF LINGAYEN Citizen’s Charter

1


2

I. Mandate:

The Local Government Unit of Lingayen shall have the power in

promoting general welfare and providing basic services and facilities with its

jurisdiction. To become responsive and accountable and more effective

partner in the attainment of national goals as mandated by the Republic Act

no. 7160 otherwise known as the Local Government Unit of Lingayen.

II. Vision: Lingayen, the capital town of the Great Province of Pangasinan, a

benchmark of good governance, with a self- sufficient economy powered by

God-centered and law abiding people in a tourism-oriented and ecologically-

balanced environment, emanating preeminence, pride and progress

. III. Mission:

“The MUNICIPAL GOVERNMENT OF LINGAYEN exists to provide

quality services and upholds the general welfare of its people through

sustainable development, social responsibility, environmental protection and

economic progress in strong partnership with the private sector”.

IV. Service Pledge:

We, the officials and employees of the local government unit of

Lingayen do hereby swear and pledge to deliver excellent public service,

maintain honesty and responsibility, take appropriate measures to promote

transparency in each offices, and to reduce red tape and expedite business

and non-business relatedy transactions in the agency.


3

LIST OF SERVICES Page Number

1. Office of the Mayor 5

2. Municipal Treasurer‘s Office 12

3. Municipal Accounting Office 21

4. Municipal Local Civil Registry 27

5. Municipal Assessor’s Office 52

6. Municipal Agriculture Office 59

7. Human Resource Management Office

8. Municipal Information Office 85

9. Municipal Planning and Development Office 89

10. Municipal Population Office 94

11. Municipal Social Welfare and Development Office 96

12. Municipal Engineering Office 109

13. Municipal Health Office 114

14. Market Operations Services Office 126

15. PADO Implementing Guidelines 141

16. Pado Forms 143

17. Appendices

a. The Anti Red Tape Act of 2007 (RA 9485) 149

b. How to file a complaint 157

18. List of Offices 158


4

OFFICE OF THE MAYOR


5

1. Issuance/Granting of Mayor’s Clearance Service Information:

Office or Division: Office of the Municipal Mayor

Classification: Simple Transaction

Type of Transaction: Government to Citizens (G2C)

Who may avail: Residence within the vicinity of the Municipality

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Community Tax Certificate Municipal Treasurer’s Office

Barangay Clearance Barangay

Original Copy of Police Clearance PNP

Official Receipt from the Municipal Treasurer Municipal Treasurer’s Office

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the required

documents

Validate submitted

requirements as to

authenticity and

completeness

None 3 mins

Marieta V. Anayas (Senior Admin. Assist. III)

Marissa L. Santos (Admin. Aide IV)

2. Affix signatures and

thumb mark on the

clearance

Clearance Prepared None 3 mins



3. Pay the required fee at

the Municipal Treasurer

Signing of the

Clearance 35 3mins

Leopoldo N. Bataoil (Municipal Mayor)

Roberto DG Sylim (Mun. Administrator)

4. Receives the clearance

Release of the

Clearance

None 2 mins



Detailed Job Order

2. Granting of Permit to Conduct Motorcade, Parade, Processions Service Information

Office or Division: Office of the Municipal Mayor



Who may avail:


Letter of Intent/Request Letter indicating the time,

date, place, route (duly noted by the PNP Traffic

Division) & [purpose of the activity


6


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


documents

Receives, verifies

and records letter of

intent/request

None 5 minutes

Marieta V. Anayas

(Senior Admin. Assist.

III)

Marissa L. Santos

(Admin. Aide IV)

6. Pay the required fee at

the Municipal

Treasurer’s Office

150.00

5 minutes

Harris C. Cruzada

(LRCO II)

Lourdes C. Pecson (RCC II)

Lilibeth A. Manaoat

(ICO- MUN. TREASURER)

7. Approves Letter of

request None 5 minutes

Mayor Leopoldo N.

Bataoil

8. Receives the Permit Release the permit None 2 minutes

Marieta V. Anayas

(Senior Admin. Assist.

III)

Marissa L. Santos

(Admin. Aide IV)

3. Processing of Business Permits Service Information

Office or Division: Office of the Municipal Mayor - BPLO


Type of Transaction: Government to Client (G2C)

Who may avail:


For New Business: 1. Properly Accomplished Application Forms 2. DTI Registration 3. Barangay Clearance 4. Residence Certificate 5. TIN Number 6. Computation of Taxes & Receipt of

Payments

7. FSIC 8. Zoning Permit 9. Sanitary Permit

Business Permits & Licensing Office

DTI

Barangay

Municipal Treasury

BIR

Municipal Treasury

RHU I

Bureau of Fire

MPDC

Renewal of Business Permits: 1. Residence Certificate

Municipal Treasury


7

2. Barangay Clearance 3. Old Business Permit

4. Sanitary Permit

5. FSIC

Barangay

RHU I

Bureau of Fire

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Receive application

forms

Provides application

forms & gives

instruction, evaluates

and assesses

requirements and

secure the signature of

the following officials

Zoning Administrator

MHO

Chief Fire Marshall

Revenue Officer

None 20 minutes

Cecily T.

Santos

(Admin. Asst. II)

Thelma P. Manuel

(Admin. Aide III)

2. Submit forms for

computation of

payments @

Treasury Office

Computes Tax to be

paid, accept payments

and issues O.R.

None

5 minutes

Harris C. Cruzada (LRCO II)

Lourdes C. Pecson (RCC II)

Lilibeth A. Manaoat(ICO-MUN.

TREASURER)

3. Receive Business

Permit

Release/ Issues

Permit with

BUSINESS PLATE

None 1 HOUR

Cecily T. Santos

(Admin. Asst. II)

Arvin Kristoffer F.

Ungson

(License Officer I)

EDGARDO L. SISON (License Officer II)

4. Issuance of Mayor’s Permits for Tricycles and Pedicabs Service Information

Office or Division: Office of the Municipal Mayor - BPLO



Who may avail:


Tricycles: 1. Duly Accomplish application forms 2. Barangay Clearance 3. Certification of TODA membership

BPLO

Barangay


8

4. CTC (CEDULA) 5. OR & CR

TODA President

Pedicabs: 1. Barangay Clearance 2. Certification of PODA membership

Barangay

PODA President


PROCESSING TIME

PERSON RESPONSIBLE


documents

Receive documents and

assess completeness 15 minutes

Cecily T.

Santos

(Admin. Asst. II)

Thelma P. Manuel

(Admin. Aide III)

Support Staff

(All detailed J.O.’s)

2. Pay the required

fee @ the Municipal

Treasury

Accept payments and

issues O.R.

Tricycle: 300.00

Pedicab: 200.00

10 minutes

Sammy P. Ferrer

(LRCO I)

Ma. Thelma R. Ferrer (Admin. Officer IV))

3. Submit O.R. at the

BPLO Verifies O.R. None 3 minutes

Thelma P. Manuel

(Admin. Aide III)

Support Staff

(All detailed J.O.’s)

Arvin Kristoffer F.

Ungson

(License Officer I)

EDGARDO L. SISON (License Officer II)

4. Receive Business

Permit

Release/issue Business

Permit None 2 minutes

1. AVAILMENT OF SERVICES OF THE MDRRM OFFICE

Office or Division: Municipal Disaster Risk Reduction and Management Office



Who may avail: All individual within the vicinity of Lingayen


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. EMERGENCY MEDICAL TRANSPORT

Submit letter request to the MDRRM Office

Receives and

schedule the

transport of the

patient

None

5 minutes

MDRRMO

and/or

personnel/responder


9

on duty

2. REQUEST FOR TRAINING


Receives and

schedule the

training

None

5 minutes

MDRRMO

and/or

personnel/responder

on duty

3. RESCUE OPERATION

Call MDRRM Office Hotline

Receives the call,

verify and

immediately

dispatch rescuers

None

5 minutes

MDRRMO

and/or

personnel/responder

on duty

4. PRUNING / TRIMMING OF TREES


Receives and

schedule the

pruning / trimming

of trees subject to

DENR Regulations

None

5 minutes

MDRRMO

and/or

personnel/responder

on duty

MUNICIPAL POPULATION OFFICE:

1. Issuance of Pre-Marriage Counseling Certificate

Office or Division: POPCOM Office


Type of Transaction: Government to Citizens

Who may avail: One of the engaged couple is a resident of Lingayen.


Any valid ID


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Interview of the clients and scheduling.

Listing of Names

and Address on a

logbook

None

5 minutes

Pamela Geil B. Cruz

(Admin. Officer IV)

and/or

Bernadeth A. Estrada/

Marilou Ann V. Santiago

2. Payment for

application

P100.00

3 - 5 minutes

Mun. Treasurer’s Office

3. Fill – up the Pre –

Marriage Certificate

Information Sheet

Listing of other

information of the

couple on a logbook

None

5 – 10 minutes

Pamela Geil B. Cruz

(Admin. Officer IV)

and/or

Bernadeth A. Estrada/

Marilou Ann V. Santiago


10

4. Scheduling of

Seminar

Preparing & encoding the Pre-Marriage Certificate

None

3 – 5 minutes

Pamela Geil B. Cruz

(Admin. Officer IV)

and/or

5. Attend the PMOC

Seminar

Conduct the Pre-

Marriage

Orientation &

Counseling Session

None

2 – 3 hours

Pamela Geil B. Cruz

(together with the other

members of PMOC

Team)

6. Wait for the

certificate

Releasing of the

certificates

None

3 - 5 minutes

Pamela Geil B. Cruz

(Admin. Officer IV)

and/or


11

MUNICIPAL TREASURER’S OFFICE


12

1. 1. ASSESSMENT OF BUSINESS PERMIT Service Information

Office or Division: Office of the Municipal Treasurer

Classification: Complex Transaction

Type of Transaction: Government to Client

Who may avail: BUSINESS TAXPAYERS


Occupancy Permit (For New) Office of the Building Official

Barangay Clearance (For Renewal) Barangay (where business is located)

Community Tax Certificate (Cedula) Office of the Municipal Treasurer

DTI or SEC (For New Applicant) Office of the Department of Trade and Industry

BIR Tax Return (VAT/Percentage)( For

Renewal Only)

Bureau of Internal Revenue

Market Clearance (for Stall Holders) Office of the Municipal Market Supervisor

Sanitary Permit/Health Clearance Municipal Health Office

Valid Fire Safety Inspection Certificate Bureau of Fire Protection

Zoning Permit (for New Applicant) Municipal Planning and Development Council Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to

Assessment/Comput

ation section

(window 1)

Accepts

application form

and other

necessary

documents for

assessment

Gross Sales Tax,

Mayor’s permit,

Business Plate,

Zoning Fee,

Sanitary

Inspection Fee,

Fire Inspection

Fee, Garbage

Fee,

Occupational

Permit Fee and

Storage Fee

Note: Failure to

pay within the

time required

shall subject to a

surcharge of

twenty five (25%)

of the Original

amount and 2%

monthly interest.

5 minutes Jose Manuel F. Carino (LRCO-I)

Florence F. Saito (LRCO-II)

Harris C. Cruzada (LRCO-II)

Lilibeth A. Manaoat (OIC-Municipal

Treasurer)

2. Waits at the

designated waiting

area

Assesses and

computes the

amount of taxes

and fees to be

None 10 minutes


13

paid

3. Pays taxes/fees due

as indicated in the

business application

form

Accepts payment

and issues

Official Receipt

(OR) if

documents are

complete as per

verification by the

BPLO

None 5 minutes

2. ISSUANCE OF REAL PROPERTY TAX RECEIPT

Service Information




Who may avail: REAL PROPERTY TAXPAYERS


Notice of Assessment/Real Property Tax

Order of Payment (RPTOP)

Office of the Municipal Assessor

Previous Real Property Tax Receipt


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents

RPTOP to the

Collecting Officer

(Window 3)

Receives

RPTOP, verifies

records and

computes RPT

due.

Basic Real Property Tax = Assessed Value x 1.00% Additional Tax ( Special Education Fund ) = Assessed Value x 1.00% Payment of Real Property Taxes in installments: DISCOUNTS: Taxpayers with no delinquency, who shall pay their real property tax in full for the following year on or before December 31, of the current year shall be entitled to a TWENTY PERCENT (20%) DISCOUNT and; those who opt to pay on the first quarter (January 1 - March 31) of the current year are entitled to a TEN PERCENT (10%) DISCOUNT. (Provincial Resolution No. 373-2020) INTEREST: Interest on Unpaid Real Property Tax =

5 minutes Sebastian M. Doria (RCC-1)

Delia F. Fernandez (RCC-1)


14

2% per month but not to exceed 72%

2. Client pays RPT due

and Receives

Official Receipt

(OR).

Accepts

payment and

Issues Official

Receipt to the

Client

5 minutes

3. ISSUANCE OF GENERAL RECEIPTS

Service Information




Who may avail: TAXPAYERS


Payment Checklist/Payment Slip


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents

request slip/Payment

slip/checklist to the

Collecting Officer

(window 4)

Assesses/checks

payment request

of client

Depends on the

Nature of

Payment to be

paid.

Ex. Certification

Fee P 100.00

DST P 30.00

P 130.00

3 minutes Maria Thelma Ferrer Admin Officer IV

Samuel P. Ferrer LRCO 1

2. Pay the required

charges/fees and

Gets Official Receipts

(OR)

Accepts payment

and Issues

Official Receipt

(OR) to the client.

5 minutes

4. ISSUANCE OF COMMUNITY TAX CERTIFICATE

Service Information






Applicant must appear personally (for

individual)

Application Form w/ assessed Gross Income

(For Business)

Office of the Municipal Treasurer

CLIENT STEPS AGENCY FEES TO BE PROCESSI PERSON RESPONSIBLE


15

ACTIONS PAID NG TIME 1. Proceed to window 2 Interview client

and computes

amount to be paid

Basic: For Individuals: P5.00 + 1.00 for every P1,000.00 gross income For Corporation: 500.00 + 2.00 for every P5,000.00 gross income *Penalty of 24% shall be imposed on individuals or corporation securing their Community Tax Certificate from April 1 up to the end of the year.

Jose Manuel F.Carino LRCO-1

2. Pay the required fee

and gets CTC

Accepts payment

and issues CTC.

5 minutes

5. ISSUANCE OF POLICE CLEARANCE

Service Information






Present your Barangay Clearance Office of the Barangay Captain

Community Tax Certificate Office of the Municipal Treasurer


FEES TO BE PAID

PROCESSING TIME

PERSON/s RESPONSIBLE

1. Proceed to window 4 Assesses client. P 200.00 – abroad 30.00 - DST* P 230.00 P 50.00 – local 30.00 - DST* P 80.00 *Documentary Stamp

Tax (DST)

3 minutes Maria Thelma Ferrer Admin Officer IV


2. Pay the required fee

and Gets Official

Receipt (OR)

Accepts payment

and Issues OR.

5 minutes

6. ISSUANCE OF PROFESSIONAL TAX RECEIPT

Service Information





16

Who may avail: BUSINESS TAXPAYERS


Present your PRC I.D. Philippine Regulations Commission


FEES TO BE PAID

PROCESSING TIME

PERSON/s RESPONSIBLE

1. Proceed to window 4 Assesses client. P 300.00 3 minutes Maria Thelma Ferrer Admin Officer IV


2. Pay the required fee and

Gets Official Receipt (OR)

Accepts payment

and Issues OR.

5 minutes


17

MUNICIPAL ACCOUNTANT’S OFFICE


18

1. Processing of Disbursements Service Information

Office or Division: Office of the Municipal Accountant



Government to Government

Who may avail:


Allotment and Obligation form Office of the Municipal Budget Officer

PO/PR and other BAC Documents Bids and Awards Committee Office

Disbursement Vouchers Office of the Municipal Accountant

Other pertinent documents as enumerated in COA

Circular 2012-001 based on the type of transaction

being processed

Various Offices


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit pertinent supporting

documents to

Checks supporting

documents.

None

5 minutes

(simple

transactions)

30 – 45

minutes

(Complex

transactions)

Benilda D. Victorio (LRCO – I)

Agnes R. Fernandez (Accountant III)

2. Resubmit documents w/

complete documents (if

previously submitted

documents are incomplete)

Rechecks

supporting

documents

None

5 minutes



Preparation of

Disbursement

Voucher

None 5 minutes Benilda D. Victorio (LRCO – I)


Assignment of

Voucher Number

None 5 minutes Benilda D. Victorio (LRCO – I)

SEF & TRUST FUND

Reynante G. Gregorio (Admin. Assistant II)

GENERAL FUND

Review and signs

disbursement

voucher

None

5 minutes Nelson S. Gumapos (Municipal Accountant)


19

Transmit

Disbursement

Voucher to

Treasury Office for

signature

None 5 minutes

Blandina V. Peralta (Revenue Collection

Clerk II)

Glynise Bautista (Administrative Aide III)

Reynante G. Gregorio (Admin. Assistant II)

Transmit

Disbursement

Voucher to

Mayor’s Office for

approval

None 5 minutes

Records the

signed voucher

and submit the

same to the


for checking.

None 5 minutes

2. Issuance of Accountant’s Advice Service Information





Who may avail:


Approved disbursement voucher Office of the Municipal Accountant, Office of the

Municipal Treasurer, and Office of the Mayor

Duly signed check Municipal Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit approved

disbursement voucher with

corresponding signed

check

prepare

accountant’s advice

None

10 minutes

Demetrio F. de Guzman (Administrative Aide III)

Signs accountant’s

advice None 5 minutes

Nelson S. Gumapos (Municipal Accountant)


Record and transmit

Disbursement

Voucher with signed

check to Treasury

Office

10 minutes

Blandina V. Peralta (Rev. Coll. Clerk II)

Glynise Bautista (Administrative Aide III)


20

Demetrio F. de Guzman (Administrative Aide III)

Transmit signed

accountant’s advice

to the depository

bank then file the

duplicate copy for

reference.

None 5 minutes Benilda D. Victorio

(LRCO – I)

3. Processing of Government Remittance (GSIS, BIR, PAG-IBIG, PhilHealth and Banks

Service Information



Type of Transaction: Government to Government

Who may avail:


Billing statements Various government agencies and financial

institutions


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Transmit monthly billing prepare list for remittance

None

1 hour

Danne Faye Velasco (Job Order)

Checks and

reconcile monthly

billing statements

against the amount

posted in the ledger

and other subsidiary

accounts

None 1 day


Encodes and

finalizes remittance

None

1day

Danne Faye Velasco

Prepare

Disbursement

Voucher

None Benilda D. Victorio

(LRCO – I)

4. Receipts of Barangay Transactions Service Information





21

Who may avail:


Paid Vouchers and Payroll Barangay Treasurers

Financial Reports and Statements Barangay Treasurers


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit paid vouchers,

payroll and other

documents on or before

the 10th day of the month

Verify and count the

accounts submitted

None

30 minutes

Cinderella S. Sison (Admin. Officer II)

Marle M. Tacud (Admin. Aide III)

2. Get the received copy from

the receiving officer

Mark the copy of

the barangay

treasurer as

‘RECEIVED’

None

5 minutes

Cinderella S. Sison (Admin. Officer II)

Marle M. Tacud (Admin. Aide III)


22

MUNICIPAL LOCAL CIVIL REGISTRAR


23

1. ISSUANCE OF CERTIFIED TRANSCRIPTION/ TRUE COPIES OF BIRTH, MARRIAGE AND DEATH

Office or Division: LOCAL CIVIL REGISTRAR’S OFFICE


Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)

Who may avail: All government entity; Private persons


- Valid ID/Authorization Letter/ Affidavit of Kinship

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Approach LCR personnel and

fill-up the query form for

Birth/Marriage/Death

Certificate

Interview the client None 5 mins. Job Order

Administrative Assistant I

Registration Officer I

2. Wait for verification of the

availability of the Civil registry

documents.

Verify the availability of

Civil Registry document/s

in the database and in the

Registry Book.

None 10 mins. Job Order



3. Pay the required fees at the

MTO

Order of Payment P100.00 +

30.00 DST

per copy

5 mins . MTO Collection Officer

4. Give Official Receipt to the

staff

Prepare the certified

transcription/true copies

of Birth/Marriage/Death

None 3 mins. Registration Officer II MCR

5. Get the requested document

duly signed by the civil registrar

or authorized signatories

Release the requested

document/s duly signed

by the MCR or his duly

authorized signatories.

None 3 mins. Registration Officer II MCR

TOTAL: P100.00 +

30.00 DST

15-26 mins.

2. REGISTRATION OF BIRTH/MARRIAGE CERTIFICATE






Registration of Birth

Accomplished Certificate of Live Birth (COLB)

For Legitimate child:

- Marriage Certificate of Parents

For Illegitimate child:

- AAP

- AUSF


24

Registration of Marriage

Accomplished Certificate of Marriage

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING

TIME PERSON RESPONSIBLE

1.Submit fill-up forms,

documents for review

Interview the

informant/client upon

submission of the fill-up

form/accomplished

Certificate of Live

Birth(COLB)/Certificate of

Marriage(COM)

None

5 mins.

Job Order

Administrative

Assistant I


2. Client pays the required

fees at the MTO

Order of Payment

COLB: Legitimate

Child: No Fees

Illegitimate Child:

Acknowledgement

Fee - P 100.00

AUSF Fee - P 100.00

COM: No Fees

5 mins.

MTO Collection Officer

3. Wait for the printed

Certificate of Live Birth and

Certificate of Marriage

Encode and print the

Certificate of Live

Birth/Certificate of

Marriage and let the

concerned signatories

signed the document


Administrative

Assistant I



assigned staff

COLB:

- Illegitimate Child:

Prepare certification for

AUSF and record in the

Record Book of legal

instruments

Assigned registry number

and record the document in

the corresponding Registry

Book

None 10 mins. Registration Officer I

Registration Officer II

MCR

5. Receive the registered

COLB/COM

Release the registered

COLB/COM duly signed by

the MCR or his duly

authorized signatories with

corresponding registry

number

Note: The client may

request for an advance

endorsement to the PSA for

the issuance of the

document in the security

paper(optional)

None 3 mins. Registration Officer II

MCR

TOTAL: P200.00 15-33 mins

3. REGISTRATION OF DEATH CERTIFICATE






25


- Proof of relationship to the deceased of the

informant/Certificate of Dead on Arrival coming from

hospital(as needed) / Police blotter(as needed)


TIME

PERSON RESPONSIBLE

1. Approach LCR personnel for

interview and fill up the

form

Interview the


submission of fill-up

form/accomplished

Certificate of Death

None

5 mins.

Job Order




fees at the MTO

Order of Payment

Burial Permit -

P100.00

Transfer Permit (If

cadaver is to be

transferred to other

city/municipality) -

P100.00

5 mins.

MTO Collection Officer


assigned staff


Certificate of Death and let

the concerned signatories

signed the document


Administrative

Assistant I


4. Assigned registry number

and record the document in

the corresponding Registry

Book



MCR

5. Get the requested

document duly signed by

the Civil Registrar or

authorized signatories

Release the registered COD

duly signed by the MCR or

his duly authorized

signatories with


number



endorsement to the PSA for

the issuance of the

document in the security

paper(optional)


MCR

TOTAL P100.00 15–33 mins.

4. DELAYED REGISTRATION OF BIRTH, MARRIAGE AND DEATH CERTIFICATE




Who may avail: Private persons


For delayed registration of Birth Certificate

- Latest Negative Result of Birth from PSA

Any two (2) of the following documents

a) Baptismal Certificate


26

b) School Record (Form 137)

c) Barangay Certification

d) Medical record

e) Different ID's / Passport

f) Voter's Certification Record / Registration Record

g) Income Tax Return

h) GSIS/SSS/Philhealth Membership

-Marriage certificate (if applicant is married)

-Marriage Certificate of Parents

-AAP|AUSF(if child's parents are not married)

-Affidavit of Two Disinterested Persons

For delayed registration of Marriage Certificate

-Latest Negative Result of Marriage from PSA

-Copy of Certificate of Marriage

-Marriage License

-Affidavit of Delayed Registration

For delayed registration of Death Certificate

-Latest Negative Result of Death from PSA

-Certificate of Death (Prepared by hospitals, attending

physicians, health officers)

-Certificate of Burial Rites from the Church

-Certification from Caretaker of Cemetery

-Affidavit of 2 Disinterested Persons


TIME

PERSON RESPONSIBLE

1.Approach LCR personnel

for submission of the

requirements and fill up

the form

Interview the


submission of the fill-up

form/accomplished

Certificate of Live

Birth(COLB)/Certificate of

Marriage(COM)/Certificate

of Death(COD)





MCR


fees at the MTO

Order of Payment For Birth

Certificate:

Legitimate Child:

No Fees

Illegitimate Child:

Acknowledgement

Fee - P 100.00

AUSF Fee - 100.00

For Marriage

Certificate: No

Fees

For Death

Certificate : No

Fees

5 mins. MTO Collection Officer

3. Give Official Receipt

to staff assigned


Certificate of Live Birth

(COLB)/Certificate of

Marriage(COM)/Certificate

of Death(COD) and let the

concerned signatories signed

the document




4. After completion of 10 days

posting, assigned registry

number and record the




27

document in the

corresponding Registry Book

MCR

5. Get the requested

document duly signed by

the Civil Registrar or



COLB/COM/COD duly signed


authorized signatories with


number after the completion

of 10 days posting period.

Note: The client may request

for an advance endorsement

to the PSA for the issuance

of the document in the

security paper(optional)


MCR

TOTAL P200.00 15-38 mins.

10 days

posting

5. APPLICATION FOR MARRIAGE LICENSE



Type of Transaction: G2C (Govt. to Client)



Requirements:

-Latest Birth Certificate, PSA copy

-Certificate of No Marriage Record (CENOMAR)

-Valid ID

-Picture

-Family Planning Certificate

- Pre- Marriage Counseling Certificate (age 18 to 24)

- Parental Consent for applicant's 18-20 years old

- Parental Advice for applicant's 21-24 years old

Other Requirements:

- Certificate of Legal Capacity to Contract Marriage for

Citizens of a Foreign Country

- Death Certificate of deceased spouse/Judicial Decree of

Divorce or Annulment for Applicants previously married

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1.Approach LCR personnel for

submission of the

requirements and fill up the

form

Interview the applicants

(groom and the bride),

validate the documents

being presented and let

them fill-up the Fill-up

form for Application for

Marriage License.





MCR


28

2. Client pays the required fees

at the MTO

Order of Payment

Marriage

Application

fee - P150.00

Family

Planning and

Marriage

Counseling

fee - P100.00

Solemnization

Fee - P200.00



staff

Assigned Registry No.,

record in the Registry

Book, encode and print

the Application for

Marriage License

None 10 mins. Administrative Asst. I



4. Signing /Subscribing of

the Application form for

Marriage License

2 mins. MCR


at the MTO

Order of Payment

After the completion of

10 days posting period

and submitting of all

the requirements

Marriage

License Fee -

P100.00


6.

Release the Marriage

License duly signed by

the MCR or his duly


indicating the 120 days

expiration date or hold

the Marriage License

for 90 days if the

required requirements

is not submitted such

as; Parental Consent,

Parental Advice Family

Planning or the Pre-

Marriage Counseling.

None 3 mins. Registration II

MCR

TOTAL: -P550.00 (If

will solemnize

by Mayor)

– P350.00 (if

will solemnize

by

Priest/Pastor

or Judge)

15–33 mins.

10 days

posting


29

6. CORRECTION OF CLERICAL ERROR/S, CHANGE OF FIRST NAME, CORRECTIN OF ENTRIES IN GENDER,

MONTH AND/ OR DAY OF DATE OF BIRTH






-Latest PSA Copy of COLB/COM/COD of the document/s to

be corrected.

-Latest copy of Certificate of Live Birth/Marriage/Death

from the PSA in Security paper

-Baptismal Certificate

-Earliest School Record (Form 137)

-High School/Transcript of Record/Diploma

-Voter's Certification Record

-GSIS/SSS/PhilHealth Membership

-Valid ID'S/Passport

-Medical Record

-Birth Certificate of Children( if any)

-Birth Certificate of Siblings(if any)

-Birth Certificate of Parents (as needed)

-Death Certificate of Parents (as needed)

Additional Requirements for Change of First Name,

Correction of Gender, Day and/or Month of Birth

-Police and NBI Clearance

-Employer's Clearance (if employed)

-Affidavit of Non-Employment (if not employed)

-Medical Certificate from Gov't. Physician (correction of

gender)

-Publication in a newspaper of general circulation once a

week in two consecutive weeks

-Certificate of Indigency from Brgy. Captain and MSWD

(petitioner is indigent)

- other related documents that can be use in the correction


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Approach LCR personnel

for submission of the

requirements.

Interview the client to

identify and know their

concern regarding the

error/s to be corrected in

their document

(COLB/COM/COD).

None 10 mins. Administrative

Assistant I



MCR

2. Verify the supporting

documents being

submitted by the client

in regards to correctness,

consistency and veracity

of the documents.


Assistant I



MCR


fees at the MTO

Order of Payment Filing Fee:

Correction of

Clerical Error

- P1,000.00

Change of

First Name,

Correction of



30

Gender, Day

and Month

Of Birth -

P3,000.00

Migrant

Petition:

Service Fee

P500.00

If client is

indigent: NO

filling fee


staff

Prepare the Petition for

Correction of Clerical

Error address to PSA

Quezon City pursuant to

R.A. 9048 and R.A. 10172

None 20 mins Administrative

Assistant I



MCR

5. For Change of First

Name, Correction of

Gender, Day and/or

Month of Birth petitions:

Instruct the client to

have the petition

published in a local

newspaper of general

circulation for 2

consecutive weeks.


Assistant I



MCR

6. For Change of First

Name, Correction of

Gender, Day and/or

Month of Birth petitions:

After the completion of

the Publication in the

newspaper validate the

entries in the newspaper

clippings


Assistant I



MCR

7. After the completion of

10 days posting and the

completion of two

consecutive weeks

publication for petitions

that requires newspaper

publication, the client

will mail the petition to

PSA Quezon City for

approval. Advise the

client to wait for the

OCRG's decision, usually

2 to 3 months.


Assistant I



MCR

8. Upon receiving the

Action Taken by the

OCRG

If the decision of the

OCRG is AFFIRMED,

prepare the Certificate of

Finality and annotate the

necessary corrections on

the document and


Assistant I



MCR


31

record the corrections in

the Record Book of

Certificate of Live

Birth/Marriage/Death of

the client subject for

corrections in the

remarks column.

If the decision of the

OCRG is IMPUGNED,

comply with the

observations/suggestions

of the OCRG and the

client will mail the

Motion for

Reconsideration to the

PSA Quezon City and

wait again for the

decision of the OCRG.

9. The client will mail the

Certificate of Finality and will

wait for 1 to 2 months for

the Annotated Birth/

Marriage/Death Certificate

security paper copy.


MCR

TOTAL: P1000 - For

CCE (RA

9048)

P3000 - For

CFN and CCE

(RA 10172)

For Petition of

Corrections:

30-1 Hr & 15

mins.

10 days

posting

For Certificate

of Finality:

30-40 mins.

7. LEGITIMATION OF ILLEGITIMATE CHILD THROUGH SUBSEQUENT MARRIAGE OF THE PARENTS






Requirements:

-Joint Affidavit of Legitimation of parents

-Latest PSA copy of COLB

-Marriage Certificate of parents (PSA copy)

-Affidavit of Admission of Paternity if Child was not

acknowledged when it was registered

-Advisory on Marriages of both parents (PSA copy)


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


32


submission of the

requirements.

Interview and review

the documents

submitted by the

client.

None 10 mins. Administrative Assistant I



MCR


at the MTO

Order of Payment Legitimation

Fee P250.00

plus

Certified

Photocopy

P100.00 +

P30.00 DST

(per copy)



staff

Record the

Legitimation in the

Record Book of Legal

Instruments and

prepare certification.

Update the registry

book of Birth in the

remarks column,

annotate the

Certificate of Live Birth,

and endorsed to PSA

Quezon City




MCR


Annotated Certificate of Live

Birth of their Child and wait for

two months for the copy of


Birth in security paper coming

from PSA.


MCR

TOTAL Legitimation

Fee –

P250.00

Certified

Photocopy -

P100.00 +

P30.00 DST

(per copy)

30–55 mins.

8. PREPARATION OF ANNOTATED BIRTH CERTIFICATE OF AN ILLEGITMATE CHILD WITH AAP/AUSF






Child born on or after March 19, 2004

-Certificate of Live Birth (PSA copy)

-Affidavit of Admission of Paternity

-Affidavit to Use the Surname of the Father


33

Child born on August 3 1988 to March 18, 2004

-a petition may be filed in court in order to use the

surname of the father


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


submission of the

requirements.

Interview the client

and review the

documents.




MCR


at the MTO

Order of Payment Acknowledg

ement Fee -

P 100.00

AUSF Fee -

100.00

Certified

Photocopy -

P100.00 +

P30.00 DST



staff

Record the AAP/AUSF

in the Record Book of

Legal Instruments and

prepare certification.

Update the Registry

Book of Birth in the

remarks column,

annotate the Child’s

Certificate of Live Birth,

and endorsed to PSA

Quezon City.




MCR



Birth of their Child and wait

for two months for the copy

of Annotated Certificate of

Live Birth in security paper

coming from PSA.


MCR

TOTAL Acknowledg

ement Fee -

P 100.00

AUSF Fee -

100.00

Certified

Photocopy -

P100.00 +

P30.00 DST

30–55 mins.

9. REGISTRATION/ANNOTATIONS OF COURT DECISIONS





34



-Original copy of Court decision -

Certificate of Finality

-Entry of Judgement

-PSA Copy of Birth/ Marriage/ Death


PAID

PROCESSIN

G TIME

PERSON RESPONSIBLE


submission of the

requirements.

Interview the client and

review the submitted

documents

-6 sets of certified

photocopies of the

documents if the court is

located in Lingayen and

the COLB/COM/COD is

registered in other

City/Municipality

- 4 sets of certified

photocopies of the

documents if the

COLB/COM/COD is

registered in Lingayen




MCR


at the MTO

Order of Payment Registration

of Court

Decree

Annulment of

Marriage -

P300.00

Adoption -

P250.00

Legal

Separation -

P300.00

Naturalizatio

n - P400.00

Change of

Name -

P250.00

Certified

Photocopy -

P100.00 +

P30.00 DST

(per copy)



staff

Decisions coming from

courts located in

Lingayen and the

COLB/COM/COD is

registered in other

City/Municipality:

Record the decisions in

the Record Book of

Court Decrees and issue

Certifications. Decisions

coming from courts

located in Lingayen and




MCR


35

the COLB/COM/COD is

registered in Lingayen:

Record the decisions in

the Record Book of

Court Decrees, issue

Certifications, annotate

the decisions in the

COLB/COM/COD and

record the decisions in

the Registry Book of the

COLB/COM/COD in the

remarks column.

Decisions coming from

courts located in other

City/Municipality and

the COLB/COM/COD is

registered in Lingayen:

Annotate the decisions

in the COLB/COM/COD

and record the decisions

in the Registry Book of

COLB/COM/COD in the

remarks column.

4. Endorse to PSA Quezon

City the Civil Registry

document/s and advice

the client to wait for 1 to

2 months for the copy of

the annotated

COLB/COM/COD PSA

copy.


MCR

TOTAL Registration of Court Decree Annulment

of Marriage - P300.00

Adoption - P250.00

Legal Separation - P300.00

Naturalization - P400.00

Change of Name - P250.00

Certified Photocopy - P100.00 + P30.00

DST (per copy)

1 hr.–1 hr.

& 25 mins.

10. ENDORSEMENT OF THE REGISTRY RECORD TO THE CIVIL REGISTRTAR GENERAL (PSA)






Negative/ Blurred Copy of the Civil Registry Document

from the PSA

- Birth Certificate

- Marriage Certificate

- Death Certificate


36


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


submission of the

requirements.


and review the

documents.





at the MTO

Order of Payment Fee P100.00

+P30.00 DST



staff

Prepare the necessary

Civil Registry

documents

COLB/COM/COD for

endorsement.




MCR

4. Endorse to PSA the

Civil Registry

documents and advice

the client to wait for 1

to 2 months for the

positive/clear copy of

the documents

COLB/COM/COD from

PSA.


MCR

TOTAL Fee P100.00

+P30.00 DST

15–40 mins.

11. ISSUANCE OF SUPPLEMENTAL REPORT






Latest PSA Copy of COLB/COM/COD

- Affidavit of Supplemental Report executed by the owner

of the document of legal age or by parents if the owner of

the document is minor

-Baptismal Certificate /Voter's Registration (COLB)

-Church Certification for Death Certificate (COD)

-Marriage certificate (Affidavit of husband and wife) (COM)


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


submission of the

requirements.


and review the

documents.





at the MTO

Order of Payment Fees:

P100.00

+P30.00 DST



staff

Prepare the

annotations of

necessary Civil Registry

document/s for the

Supplemental Report

of COLB/COM/COD for




MCR


37

endorsement.

4. Update the registry

book of

Birth/Marriage/Death

in the remarks column

None

5 mins.




MCR

5. Endorse to PSA the

Civil Registry

documents and advice

the client to wait for 1

to 2 months with the

annotations of

supplemental report of

the documents

COLB/COM/COD from

PSA.

None

10 mins.


MCR

TOTAL Fee P100.00

+P30.00 DST

20–40 mins.

12. REGISTRATION OF FOUNDLING/ABANDONED CHILDREN






- Certification issued by the concerned Barangay Captain or

Police Blotter Report

- Affidavit of the Finder

- Affidavit of 2 disinterested persons

- Certification from MSWD


PAID

PROCESSING

TIME

PERSON RESPONSIBLE


submission of the

requirements and fill up the

form


and review the

document/s subject for

registration.




at the MTO

Order of Payment No Fees 5 mins. MTO Collection Officer

3. Wait for the printed

Certificate of Foundling

Encode and print


and let the concerned

signatories signed the

documents

None

10 mins

Job Order




assigned staff

Assigned registry

number and record the

document in the

Registry Book of

Foundling


MCR


38

5. Receive the registered



document duly signed





endorsement to the

PSA for the issuance of

the document in the

security

paper(optional)


MCR

TOTAL No Fees 15–28 mins.


39

MUNICIPAL ASSESSOR’S OFFICE


40

1. ISSUANCE OF NEW TAX DECLARATION FOR NEWLY CONSTRUCTED HOUSE/BUILDING& OTHER

STRUCTURES; NEWLY INSTALLED MACHINERIES

Office or Division: ASSESSOR’S OFFICE


Type of Transaction: G2G (Govt. to Govt.)/ G2C (Govt. to Client)/ G2B (Govt. to Business)

Who may avail: All government entity; Private persons; Business Owners


- Owner’s written or verbal request for

inspection/assessment

- Tax Declaration of land where the bldg. is

constructed; where the machinery is installed

- Building permit and Bldg. plan; Certificate of

occupancy

- Sworn declaration of the owner (for machinery)

- Photocopy of ID (Owner or Authorized

representative)

*Property Owner

*Owner’s copy/ Municipal Assessor’s Office

*Municipal Engineering Office


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluate submitted documents Request documents

for Evaluation

None 5-7 mins. Menchie A. Sison

Elsie V. Alberto

Madelene DS. Malicdem

Jefferson E. Orjalo

2. Conducts Ocular inspection Inspection of the

building

None Variable

time

Engr. Jerome V. Canullas

or Any Staff

3. Forwards documents to

computer operator who

prepares and prints specific

documents requested. Prepare

FAAs

Documents

forwarded to the

computer operator

None Variable

time

Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

4. Forward FAAs to assessment

clerk or computer operator for

the preparation of new tax

declaration

Preparation of FAAS

None Variable

time

Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

5. Signing / Approval of prepared

documents

Municipal Assessor

signs

3 mins. Engr. Jerome V. Canullas

6. Assigns ARP number and

records entry in the logbook

and releases the document

Indicate ARP No. on

the Tax Declaration

5-10 mins. Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

All Job Orders


41

2. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION / CERTIFICATIONS (WITH OR NO

IMPROVEMENTS/ LANDHOLDINGS/ NO PROPERTY, ET AL.)






- Title

- Mode of Acquisition (Sale, Donation,

Quitclaim, Other modes of Conveyance)

- Certificate Authorizing Registration

- Transfer Tax, Sales tax, Updated or latest RPT

receipt

- Approved subdivision plan/Sketch Plan

- Community Tax Certificate

*Property Owner


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluates/Verifies documents The Staff

requires

documents

5 mins.

ANY AVAILABLE STAFF

2. Instruct client to pay required

fees at the Municipal Treasurer’s

Office

Client to pay

require fees

P130.00

per copy

5 mins.

ANY AVAILABLE STAFF

3. Encoding of Certification Encoder encodes

documents

5-10 mins. ANY AVAILABLE STAFF

4. Signs and approves Certification Municipal

Assessor signs

3 mins.

ENGR. JEROME V. CANULLAS

5.Records and releases document Staff releases

documents

5-10 mins ANY AVAILABLE STAFF

3. ISSUANCE OF NEW TAX DECLARATION (TRANSFER OF OWNERSHIP; CORRECTION OF AREA, LOT

NUMBER & BOUNDARIES; UPDATE BASED ON TITLE, ET AL.)






Owner’s written or verbal request for issuance

SPA (for authorized representative)

Photocopy of ID (Owner or Authorized representative)

*Property Owner


42

For Transfer of Ownership:

*Cert. Authorizing Registration (CAR)

*Documents (Deed of Coveyance)

*OR of Sales/Transfer tax

*Latest payment of RPT/Tax Clearance

For Correction of Area, Lot number or Boundaries:

*Subdivision/Sketch plan (2 copies of blueprint)

For Updating of TD based on Title (TCT/OCT/KOT):

*Documents (Deed of Conveyance)

*OCT/TCT/KOT

* Latest payment of RPT/Tax Clearance

NOTE: All documents/papers presented should be

photocopied (2 copies each)

*Bureau of Internal Revenue (BIR)

*Provincial Treasurer’s Office

*Municipal Treasurer’s Office

*Licensed Geodetic Engineer

*Owner’s copy

*Owner’s copy



PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluate submitted

documents

Staff examine

documents

5-7 mins. • MENCHIE A. SISON (Local Assessment Operation

Officer I)

• ELSIE V. ALBERTO (Assessment Clerk II)

• MADELENE D. MALICDEM (Administrative Aide III)

• JEFFERSON E. ORJALO (Administrative Assistant I)

2. Issue Order of Payment

(complete documents) or

advice client to submit

deficiencies if incomplete

Prepare Order of

payment

5 mins ANY AVAILABLE STAFF

3. Verify if subject property is

updated in tax payments

Require updated

RPT receipt

5 mins. TREASURER'S OFFICE

4. Record the document in the

logbook and assign

corresponding entry number

See if document is

complete

1 min. Menchie A. Sison

Elsie V. Alberto


Jefferson E. Oral

5. Forward to assessment clerk

for the preparation of FAAs

Forward to tax Mapping

Division for recording in the

TCMR and/or assignment of

PIN number in case of new

tax declaration

Assessment Clerk

prepare FAAS

1-2 hours Menchie A. Sison

Elsie V. Alberto


Jefferson E. Oral

Support staff:

(All Job Orders)

6. Conduct field verification if

needed

Staff conduct field

verification

Variable

time


7. Tax mapping division

forwards the FAAs to

computer operator for

printing of Tax declaration

who encodes FAAs and

records in system generated

tax declaration number.

Cancels hard copy. Prepared

tax declaration is verified

Staff prints Tax

Declaration

30 mins. to

1 hour

Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo


43

and forwarded to signatories

for review and approval

8. Signing/ Approval of

prepared documents

Municipal Assessor

signs

3 mins. ENGR. JEROME V. CANULLAS

9. Releases duly approved tax

declaration

Staff releases the

Tax Declaration

5 mins. ANY AVAILABLE STAFF

4. ANNOTATION OR CANCELLATION OF MORTGAGE AND OTHER ENCUMBRANCES ON TAX

DECLARATION






- Documents of Real Estate

Mortgage/Cancellation

- RPT receipt

- Owner’s copy/ Photocopy of Tax Declaration

Mortgagor, Mortgagee, Bank, Companies & other entity


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Evaluates / Verifies

documents

Staff evaluates

documents

5 mins. Menchie A. Sison

Elsie V. Alberto


Jefferson E. Orjalo

2. Instruct client to pay

required fees at the

Municipal Treasurer’s Office

Clients pays at the

Municipal


Fees

depends

upon the

amount of

loan


Elsie V. Alberto


Jefferson E. Orjalo

3. Encoding of Certification Staff encode

annotation


Elsie V. Alberto


Jefferson E. Orjalo

4. Signs and approves

Cancellation

Municipal Assessor

signs

3 mins. • ENGR. JEROME V. CANULLAS

• MENCHIE A. SISON

5. Records and releases

document

Staff record

documents


Elsie V. Alberto


Jefferson E. Orjalo

5. APPLICATION FOR CERTIFICATE OF ZONING COMPLIANCE / ZONING CLEARANCE

A. ISSUANCE OF ZONING CERTIFICATE FOR NEW BUSINESS



44





- Duly Accomplished Application Form

- Business Name Registration

*Single Proprietorship (DTI)

* Partnership/Corporation (SEC)

*Cooperative (CDA)

*Homeowners’ Association (HLURB)

- Barangay Clearance for Business

- Proof of Right over the lot/property where

business is located

- Community Tax Certificate (Cedula)

Other Requirements:

- Notarized Affidavit of Undertaking

- Authorization Letter w/ photocopy of valid IDs

of the owner and representative

- Market Certification for Stall Holders/Tenants

at Lingayen Public Market

- Homeowners’ Association Clearance for

business

- Certification from Building Admin

- Franchise Agreement

*Licensing Office

*Department of Trade and Industry (DTI)

*Security of Exchange and Commission (SEC)

*Cooperative Development Authority (CDA)

*Housing and Land Use Regulatory Board (HLURB)

*Respective Barangay

*Owners Copy / Lease Contract


*Municipal Market and Slaughterhouse


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Instruct client to submit

required documents for

evaluation / examination

Evaluate submitted

documents

None 3-5 mins.

ANY AVAILABLE STAFF

Inspect site if

necessary

None Variable ANY AVAILABLE STAFF

Process the

application

None 5 mins. ANY AVAILABLE STAFF

Approve and signs

application

None 3 mins. ENGR. JEROME V. CANULLAS

Records and

release application

None 2 mins. ANY AVAILABLE STAFF

B. ISSUANCE OF LOCATIONAL CLEARANCE / ZONING COMPLIANCE CERTIFICATE




45




- Three (3) copies of duly accomplished and

notarized Application Form

- Two (2 ) copies of any of the following

requirements relative to the Rights Over

Land

- Vicinity Map

- Site Development Plan

- Environment Compliance Certificate /

Certificate of Non-Compliance (ECC / CNC)

from DENR Office

Other Requirements:

- For manufacturing Projects

Products manufactured or stored

Average production output/capacity per

day/week/month;

Types and volume of raw materials/chemicals

used

Industrial wastes and plans for pollution control

Description of process flow or manufacturing

processes; and

Manpower requirements

- Copies of Bill of Materials and Construction

Equipments (where applicable) signed and

sealed by Civil Engineer/Architect/Owner

- Specifications (signed & sealed by Civil

Engineer/Architect/Owner)

a. Locational Plan/Vicinity Map, Site

Development Plan, Perspective (sheet#1)

with

Geodetic Engineer Certification of Non-

encroachment to adjacent/adjoining

properties.

b. 1 set Building Plans

- For applications filed by authorized

representative; Sworn Special Power of

Attorney for the representative to

file/follow-up application, and to claim

decision on the application.

- Other additional documents as may be

needed for projects of national significance

which require a more exhaustive

evaluation.

For Commercial Projects – ECC/NCC shall be required for four (4) storeys and above

*Assessor’s Office

*Owners Copy

*Architect / Engineer / Owner

*Department of Environment and Natural Resources

*Owners Copy

*Owners Copy / Architect / Civil Engineer

*Owners Copy

* Department of Environment and Natural Resources


46


PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Proceed to the Zoning

Administration

Office. Secure checklist of

requirements and

application form for

Locational clearance

Issues checklist of

requirements and

application form/s

and ask the client to

fill-up the

application form.


OR ANY STAFF

2. Fill-up the required

application form/s

Provides assistance

while client fills-up

the application

form.


OR ANY STAFF

3. Submit duly

accomplished form with

the necessary documents

for evaluation of Zoning

Officer

a. If requirements

are complete, get

schedule for site

inspection

b. If requirements are

not complete, inquire to

the Zoning Officer about

the lacking documents

Receives and

evaluates

duly accomplished

application form/s

and other

supporting

documents.

Set schedule for site

inspection.

Advises the client on

the lacking

supporting

documents

None 10 mins.

Site

Inspection –

average of

one day

(depending

on the

distance

travel)


4. Bring receipt of notice

that results are already

available, proceed to

Zoning Administration

Office.

Conducts

inspection.

Informs the client of

the availability of

results of the

evaluation.

None 1 hour ENGR. JEROME V. CANULLAS

5. Proceed to the


Office then present

the notice.

a. If everything is in order,

secure order of payment.

Pay at the Municipal

Treasurer’s Office.

b. If needed requirements

are not met, seek

directions from the Zoning

Administrator

Confirms the result

of the final

evaluation.

Issues order of

payment and

informs client of the

next step.

Advises the client of

the appropriate

actions to be taken

up.

IMPOSITON OF FEE:

There shall be

collected zoning

fee for the

issuance of

Certificate of

Zoning

Compliance/

Locational

Clearance/Zoning

Clearance from

person/entities

required to

secure the same,

computed based

on the total

project

cost/capital

investment.

10 mins. ENGR. JEROME V. CANULLAS


47

6. Present to the


Office the proof of

payment

Wait for the Approved

Application for Locational

Clearance

Checks or verifies

the proof of

payment/receipt

presented

Issues Approved

Application for

Locational

Clearance

None

10 mins.



48

MUNICIPAL AGRICULTURE’S OFFICE


49

1. Conduct of Training, Farmer Field School and Technology Demonstration Provision on Season long technical demonstration on Farmer Field School

Office Office of the Municipal Agriculturist

Classification: Highly TechnicalTransaction


Who may avail: Group of Farmers, women and youth.


MOA Municipal Agriculture Office

Area Requesting group

Supplies


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Give request letter to

the Municipal

Agriculture Office

Receive request

letter or walk in

inquiries.

None

5 minutes

Dr. Rodolfo Dela Cruz-Corn

Josefina Cruz – Rice Joey Manuel

BejieDela Cruz-HVCDP Armando Cruz- Livestock

Dr. Jayson Baradi

Charito Fernandez-Fishery

JeremieTuazon

2. Accompany in

validation of qualified

site

Searching of

qualified site and

recommendation

None

60 mins




Dr. Jayson Baradi


JeremieTuazon

3. Accompany on

Identifying Farmer

Participants

Finding selected

FFS members

None

60 mins




Dr. Jayson Baradi


JeremieTuazon

4. Participate on period of

FFS Cycle

1.1Capacitated FFS

1.2 Members for a

week long training

1.3 Facilitate Field

Day and Graduation

None

None

16 weeks/ 4

Months

1 day




Dr. Jayson Baradi


JeremieTuazon




Dr. Jayson Baradi


JeremieTuazon


50

2. Provision of Technical Assistance Provision of Technical Assistance on Rice, Corn and Crops Production




Who may avail: Group of Farmers, Women and Youth.


Letter request Municipal Agriculture Office

Resolution Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request for Technical

Assistance

Receive request

letter or walk in

inquiries

None

3 minutes




Dr. Jayson Baradi


JeremieTuazon

2. Prepare for self

Interview

Interview requesting

party for walk-in,

analyze, situation

and refer the matter

to Municipal

Agriculturist

None

20mins




Dr. Jayson Baradi


JeremieTuazon

3. Acquire communication 1.1Prepare a written

communication if

necessary

1.2 Prepare written

communication

1.3 Recommend or

implement

immediate action

None

15mins

Dr. Rodolfo Dela Cruz

Municipal Agriculturist

3. Acquisition of Farm Mechanization

Provision of Technical Assistance for the availment of farm machineries under farm

mechanization program




Who may avail: Group of Farmers


51


Letter request Municipal Agriculture Office

Resolution Requesting group

MOA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send letter of intent

citing the needs

Replies to the

requesting client.

None

1 hour




Dr. Jayson Baradi


JeremieTuazon

2. Accomplishing project

proposal, certification of

registration from

SEC/CDA,

Endorsement letter

from MAO/CAO/PAO,

latest audited financial

statement of the

association,

endorsement letter

form MAFC

FA/IA.RBO Farmers

Profile

List of Officers/ Member

with corresponding

areas and signature

and photos of existing

shed

Creating Resolution

stating its need for

the equipment and

its capacity to

manage, operate

and maintain the

equipment

None

6days




Dr. Jayson Baradi


JeremieTuazon

3. Complies the

requirement MOA

signing

1.1 Prepare for

MOA Signing

1.2 Awarding of

Farm Machineries

None

1 day

Agriculture

Technologist

Dr.RodolfoDela Cruz-


4. Corn Seed Distribution Availment of Corn Seed for Corn Production




Who may avail: Group of Farmers.


RSBSA Registration Municipal Agriculture Office


52

Member of Farmer organization Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Farmer-Client Service

approach

Verification of

Farmer’s

registration in the

RSBSA master list

None

5 minutes




Dr. Jayson Baradi


JeremieTuazon

2. Payment of Farmers

equity to designated

collector.

Issuance of

Receipts

Depending

on the

price per

variety

5mins

Designated Collector

3. Withdrawal of seeds

and claim of seeds

1.1 Inform farmer-

client where to

withdraw

1.2 Recommend or

implement

immediate action

None

5 mins

Officer in charge

5. Conduct of farmers classes and farm visitation Availment of Production Technologies through conduct of seminars, training, and field

validation.




Who may avail: Group of Farmers, women, youth.


Proposal Municipal Agriculture Office

Letter of intent Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Letter of intent/ purpose

of visit

Interview, validate,

analyse, and

planned for training

None

1 hour




Dr. Jayson Baradi


JeremieTuazon

2. Accompany the Conduct ocular 2 hours Assigned Agricultural


53

concerned Agricultural

Technologist for ocular

inspection, validation,

and examination

inspection and

management

None Technologist ad

concerned banner

3. Recieved

recommendation/

Presciption

Give

recommendation/

presciption

None

5 mins

Assigned Agricultural

Technologist ad

concerned banner

6. Distribution of Fruit-bearing trees and forest tree seedlings Availment of fruit or forest for planting materials.






Request letter Municipal Agriculture Office

Site validation Requesting group

MOA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Letter of request/ Fill up

request form at

Municipal Agriculture

Office

Received request

letter for the client

None

5 mins




Dr. Jayson Baradi


JeremieTuazon

2. Accompany site

assessment and

evaluation for the

recommending trees

Conduct ocular

inspection and

recommendation

None

2 hours Assigned Agricultural

Technologist and

concerned banner

3. Claim seedlings Carry out signing in

logbook and secure

MOA

None

15 mins


Technologist


7. Distribution of Vegetable Seeds Availment of Vegetable Seeds for Planting Material.







54


One valid ID Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


request form at


Office

Received request


None

5 mins

BejieDela Cruz

HVCDP

2. Accompany site

assessment and

evaluation for the

recommending seeds

Conduct ocular

inspection and

recommendation

None

2 hours BejieDela Cruz

HVCDP

3. Claim vegetable seeds Carry out signing in

logbook and

necessary forms

None

15 mins

BejieDela Cruz

HVCDP

8. Conduct of Meetings, Forum and Information Dissemination Availment of Productive Information through forums, meetings, information Education

Campaign.




Who may avail: Group of Farmers, women, youth, students, NGO, Meat vendors.



Proposal letter Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Letter of request at


Office

Received request


None

5 mins

Municipal Agriculturist,


Technologist and

concerned banner

2. Address concern in

MA, AT’s and associate

in planning process

Conduct ocular

inspection and

recommendation

None

2 hours Municipal

AgriculturistAssigned

Agricultural

Technologist and

concerned banner

3. Accompany MA, AT’s in

Meeting and Forum Administer forums,

meetings,

information

Education

Campaign.

None

5 hours

Municipal

AgriculturistAssigned

Agricultural

Technologist and

concerned banner


55

9. Conduct of Farmers’ Livestock School Assistance to farmer by means of livestock projects through Municipal Agriculture

Office.


Classification: Highly Transaction


Who may avail: Livestock Raiser.





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Letter of request Received request


None

5 mins

Armando Cruz

Dr. Jayson Baradi

Livestock

2. Submit Proposal Approval of

Proposal

None

2 hours Municipal Agriculturist

Municipal Mayor

Concerned Baranggay

Officials

3. Updates Schedule of

training

Searching for the

qualified

participants .

None

5 hours

Armando Cruz

Dr. Jayson Baradi

Livestock


Technologist in their

barangay

4. Accompany the ATs in

Launching the training

Perform for Season

Long Projects

None

6 months Armando Cruz

Dr. Jayson Baradi

Livestock

10. Conduct of Artificial Insemination Availment of technical services of large animals.




Who may avail: Livestock Raiser.



Vaccination book Requesting group


56


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


request form at


Office

Received request


None

5 mins

JhunMarcuryCocal-AI

Technicain

2. Accompany on

conduction of animal

insemination

Conduct Artificial

Insemination

None

30 mins

JhunMarcuryCocal-AI

Technicain

3. Signing on necessary

forms and logbook

Carry out signing in

logbook and secure

necessary forms

None

5 mins

JhunMarcuryCocal-AI

Technicain

11.Accomodates Veterinary Consultation Availment of free consultation for their animal concern.




Who may avail: Pet Owners, Livestock Raiser.


Municipal Agriculture Office

Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up request form at


Office

Received request


None

5 mins

Dr. Rodolfo Dela

Cruz-M.A, Dr. Jayson

Baradi-Livestock

Implementer

2. accompany on


health assessment

1.1 Interview of the

history of illness

1.2 Conduct

Consultation

None

15mins Dr. Rodolfo Dela


Baradi-Livestock

Implementer


forms and logbook


logbook and secure

necessary forms

None

5 mins Dr. Rodolfo Dela


Baradi-Livestock

Implementer


57

12. Conduct Massive Vaccination Availment of free technical service like Rabies Vaccination of Dogs.







Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



Office

Received request


None

5 mins

Dr.Rodolfo E.

DelaCruz – M.A.

Armando Cruz

Dr. Jayson Baradi

Livestock Implementer

2. Accompany on


vaccination

1.1 Interview of the

health history and

age of animals

1.2 Administer

Rabies Vaccination

None

15mins

Dr.Rodolfo E.

DelaCruz – M.A.

Armando Cruz

Dr. Jayson Baradi



forms and logbook


logbook and secure

necessary forms

None

5 mins

Dr.Rodolfo E.

DelaCruz – M.A.

Armando Cruz

Dr. Jayson Baradi


13. Conduct of Diagnoses and Treatment Availment of free technical services like treatment of different sick animals.







Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


58



Office

Received request


None

5 mins

Dr.Rodolfo E.

DelaCruz – M.A.

Armando Cruz

Dr. Jayson Baradi


2. Accompany on


treatment

1.1 Interview the

history of illness

and age of animals

1.2 Perform Animal

Treatment

None

1 hour

Dr.Rodolfo E.

DelaCruz – M.A.

Dr. Jayson Baradi



forms and logbook


logbook and secure

necessary forms

None

5 mins

Dr.Rodolfo E.

DelaCruz – M.A.

Armando Cruz

Dr. Jayson Baradi


14. Issuance of Certificate/Certification Issuance of Certificate to Farmers Association for the availment of Agricultural

machineries




Who may avail: Farmers, Fisherfolks and Livestock Raisers


Residence Certificate Municipal Agriculture Office

SEC/CDA Registration Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



Office

1.1 Received

request letter for the

client

1.2 Verification for

bonafide farmers

association in their

barangay

None

5 mins


Technologist and

concerned banner

2. Wait for the preparation

of required

certification/s

Accomplishing

Farmers

Certification

None

5 mins Assigned Agricultural

Technologist and

concerned banner


forms and logbook


logbook and secure

necessary forms

None


Technologist and

concerned banner


59

15. Issuance of Certificate for Agricultural and Non Agricultural land Issuance of Certificate for land conversion on Agriculture and Non Agricultural land.




Who may avail: Land owner


Land title Municipal Agriculture Office

Any proof of ownership Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



Office

1.1 Received


client


land title or proof of

land ownership

None

5 mins




Technologist in

concerned barangay

2. Wait for the preparation

of required

certification/s

Accomplishing for

the certification

None

5 mins




Technologist in

concerned barangay


forms and logbook


logbook and secure

necessary forms

None


Technologist and

concerned banner

16. Conduct of Food Processing (Fish and Meat) Provision of technical Assistance on Fish Processing




Who may avail: Womens group, youth





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


60

1. Give request letter and

proposal letter to the


Office

1.1 Received


client

1.2 Determining the

location site and

training module

None

1 hour

Josefina Cruz- RIC

Coordinator

Charito Fernandez –

Fishery

2. Accompany in

validation of qualified

site

Searching of

qualified site and

recommendation

None

1 hour

Josefina Cruz- RIC

Coordinator


Fishery

3. Accompany on

Identifying Participants

Finding selected

RIC and 4H

members

None

1 hour

Josefina Cruz- RIC

Coordinator


Fishery

4. Participate on fish

deboning seminar

Capacitated skills,

knowlege, and

attitude in fish

deboning

None

4 days

Josefina Cruz- RIC

Coordinator


Fishery

17. Distribution of Fingerlings Availment of Fingerlings for Fish Production and Stocking .




Who may avail: Farmers, fisherfolks.



Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


request form at


Office

Received request


None

5 mins

Charito Fernandez

JeremieTuazon-

Fishery Coordinator


Technologist in

concerned barangay

2. Accompany site

assessment and

evaluation for the

recommending

Conduct ocular

inspection and

recommendation

None

2 hours

Charito Fernandez

JeremieTuazon-

Fishery Coordinator


61

fingerlings Assigned Agricultural

Technologist in

concerned barangay

3. Claim fingerlings Carry out signing in

logbook and

necessary forms

None

15 mins

Charito Fernandez

JeremieTuazon-

Fishery Coordinator


Technologist in

concerned barangay

18. Request for Soil and Water Analysis For Soil and Water Fertility and Quality.




Who may avail: Farmers and Fisherfolks



Collection of Soil Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


request form at


Office

Received request


None

5 mins


Technologist in

concerned barangay

2. Accompany site

assessment and

collection of soil

sampling

1.1 Conduct ocular

inspection and soil

and water sampling

1.2 Submit to

OPAG/Soil and

Water Laboratory

(BSWM)

None


Technologist in

concerned barangay

3. Claim the laboratory

results to the Municipal

Agriculture Office

1.1 Claim to

OPAG/Soil and

Water Laboratory

(BSWM)

1.2 advise for the

recommended

fertilizer and

solution.

None

7 days


Technologist in

concerned barangay


62

19. Availment of Certified Seeds Availment/distribution of Palayseeds for Farmers




Who may avail: Farmer



Member of Farmer Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


approach

Verification of

Farmer’s

registration in the

RSBSA master list

None

5 minutes


Technologist in

concerned barangay



collector.

Issuance of

Receipts

Depending

on the

counterpart

scheme

5 mins


3. Received the

palayseeds.

1.1 Distribution of

palayseeds

1.2 Recommend or

implement

immediate action

None

5 mins

Officer in charge

3. Fill up post masterlist

and client satisfaction

feedback

Recommend

necessary

consultation

None

5 mins

Officer in charge

20. Conduct Fertilizer distribution Availment/distribution of fertilizer to Farmers for Crop Production to Farmers







Member of Farmer Association Requesting group


63


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


approach

Verification of

Farmer’s

registration in the

RSBSA master list

None

5 minutes


Technologist in

concerned barangay



collector.

1.1 Issuance of

Receipts

Depending

on the

counterpart

scheme

5 mins


3. Received the fertilizer. Distribution of

fertilizer

None

5 mins

Officer in charge

3. Fill up post master lists


feedback.

Recommend

necessary

application of

fertilizer.

None

5 mins


Technologist in

concerned barangay

21. Assist Farmers for Crop Insurance Application Provision of Technical Assistance on registration for Crop Insurance




Who may avail: Farmer, Fisherfolks and Livestock Raisers


Valid ID Municipal Agriculture Office

NIA Receipt Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



Office

1.1 Received


client


Proof of

identification and

NIA Reciept

None

5 mins


Technologist in

concerned barangay

2. Fill up PCIC

Application form and

submit to office one

week before sowing

1.1Accomplishing

for the certification

1.2 submit form to

PCIC Office

None


Technologist in

concerned barangay

22. Rice Crop Manager Provision of Technical Assistance on Fertilizer Recommendation for Rice


64







Member of Farmers Association Requesting group


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



Office

1.1 Received


client


Bonafide Member of

Association

None

5 mins


Technologist in

concerned barangay

2. Interview for RCM 1.1Accomplishing

for the interview

None


Technologist in

concerned barangay

3. Accompany on field

validation

1.1 Validation on

farmer report

1.2 Prepare request

Letter and submit to

DA-PREC

None

1 day Assigned Agricultural

Technologist in

concerned barangay

4. Fill up post master list


Feedback

Securing post

master list and

client satisfaction

Feedback

None


Technologist in

concerned barangay

23. Soil Ameliorant Availment of Soil Ameliorants







Member of Farmers Association Requesting group


PROCESSING TIME

PERSON RESPONSIBLE


65



Office

1.1 Received


client


Bonafide Member of

Association

None

5 mins


Technologist in

concerned barangay

2. Accompany on field

validation

1.1 Validation on

farmer report

1.2 Prepare request

Letter and submit to

DA-PREC

None

1 day released Assigned Agricultural

Technologist in

concerned barangay

3. Fill up post master list


Feedback

Securing post

master list and

client satisfaction

Feedback

None


Technologist in

concerned barangay


66

HUMAN RESOURCE MANAGEMENT OFFICE


67

1. Employment with the Municipal Government of Lingayen

Employment with the Municipal Government of Lingayen is open to all qualified

individualsprovided that a vacant position exist. Applicant must possess the minimum

requirements of the position applied for. Vacant positions are published at the Civil

Service Commission and posted in three conspicuous places in the municipality

within fifteen days. The Personnel Selection Board (PSB) Committee is compose of :

Chairman-the Municipal Mayor for Executive Branch/ Municipal Vice Mayor-for

Legislative Branch, and the Members-one representative each coming from the 1st

level position and 2nd level position, Department Head where the vacancy exist and

the Chief Administrative Officer as the Ex-Officio Member screens the applicants

Office or Division: Human Resource Management Officer



Who may avail: All qualified individuals


Application Letter Applicant

Personal Data Sheet Applicant

Authenticated Eligibility if applicable Applicant

Performance Rating if applicable Applicant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client logbook

None

5 minutes

HRM Staff

2. Apply/Submit application

letter.

Receives the

application letter,

resume, etc.

Review application

of applicants if

qualified to position

applied or to any

other vacant

position

Indorse the

application letter,

resume and other

credentials to the

Personnel Selection

Board for screening.

Inform/Notify

applicants who are

qualified to the

position to be filled-

None

5 minutes

Within a week

after the

required 15

calendar days

publication

period.

Brenda DV Salo

Admin. Aide IV

(Comm. Eqpmt. Optr. I)

Mr. Raul A. Ungson

MGDH-I (HRMO)

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or

HRM Staff


68

up and require

additional

requirements.

2. PREPARATION/ISSUANCE OF APPOINTMENT TO NEWLY HIRE AND PROMOTED EMPLOYEES

Appointment is issued to all qualified applicants; Permanent employment is given to a

person who meets all the minimum requirements of the positions; Temporary-who

meets education, experience, training requirements for the position except for the

appropriate eligibility.



Type of Transaction:

Who may avail: Newly Hire and Promoted Employee


Personal Data Sheet Applicant

NBI Clearance NBI Office

Medical Certificate Municipal Health Office

Transcript of Record Applicant

Certificate of Training Applicant

Marriage Contract for Married woman PSA


PROCESSING TIME

PERSON RESPONSIBLE

1. Get Personal Data Sheet

(PDS), properly and

completely fill-up the

form in triplicate

Asist the applicant on

how to fill-up the form

None

5 minutes

Debbie V. Roca

Admin. Officer II

(HRMO I)

2. Submit the duly

accomplished form with

supporting documents

1. Receives the duly

accomplished form

together with the

requirements

2. Review PDS and

ensure that form is

completely and properly

answered and checks

the completeness of

other supporting

documents

3. Prepare & Facilitates

the signing of the

following:

3.1. Position

None

None

None

10 minutes

1-2 hours (may

vary

depending on

the availability

Debbie V. Roca

Admin. Officer II

(HRMO II)

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or

Mr. Benjie L. Gumapos

Admin. Officer IV

(HRMO II)

Ma. Cristina C. Micu

Admin. Assist. I

(Comp. Optr. I))


69

Description form

3.2. Certificate of

availability of Fund

3.3. Oath of Office

3.4. Assumption of

Duty

3.5. Appointment

of the

signatories)

Municipal Accountant

Hon. Leopoldo N.

Bataoil

Municipal Mayor

Hon. Judy V. Quiocho

Municipal Vice Mayor

3. Submit other additional

required documents

Review all submitted

additional requirements None 15 minutes Mr. Raul A. Ungson

MGDH-I (HRMO)

4. Wait for the approval of

the appointment by the

CSC

Submit the appointment

to the Civil Service

Commission for

approval

None Depends on

the processing

time of CSC

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or


Admin. Assist. I

(Comp. Optr. I))

5. Receives approved

appointment

Get the appointment

once approved by the

CSC

Furnished the appointee

his/her approve

appointment

None 10 minutes Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or


Admin. Assist. I

(Comp. Optr. I)

3. PROCESSING OF DOCUMENTS FOR MEMBERSHIP TO GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS), PHILHEALTH, PAG-IBIG

Membership of all regular employees including elective Local Officials to GSIS, Pag-

ibig and Philhealth is mandatory. This Office provides assistance to all employees in

applying for their membership.




Who may avail: Regular Employee including elective officials


Two (2) valid Id’s Applicant


PROCESSING TIME

PERSON RESPONSIBLE

1. Ask for membership

forms and fill-up

Submit to Pag-Ibig,

Philhealth and

GSIS, Agency

Authorized Officer will

enroll them

electronically

None

5 minutes

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or


Admin. Assist. I

(Comp. Optr. I)

2. Enroll for UMID in GSIS Inform the employee to None 5 minutes Mr. Raul A. Ungson


70

enroll for UMID in GSIS

upon issuance of BP

Number

MGDH-I (HRMO)

and/or


Admin. Assist. I

(Comp. Optr. I)

3. Wait for your IDs to be

delivered by the

concerned agencies

None Depends on

the National

Agencies

Concerned

HRM Staff

4. PROVISION OF ASSISTANCE TO ALL GOVERNMENT EMPLOYEES IN THE SUBMISSION OF APPLICATION ON RETIREMENT CLAIMS IN GSIS/PAG-IBIG AND TERMINAL LEAVE BENEFITS

Membership of all regular employees including elective Local Officials to GSIS, Pag-

ibig and Philhealth is mandatory, This Offices provides assistance/liaison services to all

employees in the submission/applying for their membership/retirement Claims to

Government Service Insurance System, Philhealth, Pag-ibig and others. The Chief

Administrative Officer as the Liaison Officer submits the application but if the employee

opts to submit his/her own application; he/she may do so.



Type of Transaction: Government to Government (G2G)

Who may avail: Employee and End of Term Elective Officials


Service Record Human Resource Management Office

Certificate of Leave Credits Human Resource Management Office

Letter of Intent Employee

Property and Money Accountability Clearance Office of the Municipal Treasurer

SALN Employee

No Pending Case Employee

Ombudsman Clearance Ombudsman Office

CSC Clearance Human Resource Management Office

GSIS Clearance GSIS Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Ask for retirement

forms and

accomplished it in

triplicate

Assist the employee to fill-

up the forms

Submit application for

retirement to concerned

agencies

None

None

5 minutes Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or


Admin. Assist. I

(Comp. Optr. I)

2. Terminal Leave

Benefits

Computation of TLB

payment

None

5 minutes

Mr. Raul A. Ungson

MGDH-I (HRMO)


71

Prepare voucher and other

supporting documents

None

3 working days

and/or

Debbie V. Roca

Admin. Officer II

(HRMO I)

3. Wait for the release of

the payment

None Ms. Lilybeth Manaoat

Asst. Mun. Treasurer

and/or

MTO Staff

5. PROCESSING OF APPLICATION FOR LEAVE OF ABSENCE

Leave of absence is a right granted to all employees including elective Local Officials not

to report for work. They are entitled to 15 days vacation and 15 days sick leave annually

with full pay excluding Saturdays & Sundays & Public Holidays






Medical Certificate Attendant Doctor

Clearance from Money & Property Accountability (for

Abroad purposes)

Office of the Municipal Treasurer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get Application Form for

leave of absence

3-5 days before the

actual date of leave

None

5 minutes

Brenda DV Salo

Admin. Aide IV


2. Fill-up the form in duplicate

and have it approved by your

immediate supervisor and

submit to HRM office

Receives the

application form and

fill-in their leave

balances for

certification of the

availability of leave

of credits

Return to applicant

None

10 minutes

Brenda DV Salo

Admin. Aide IV


3. Have your application form

approved and furnished a

copy of approved leave of

absence to HRM

Receives the

approved leave of

absence and record

in the logbook for

ready reference

None 20 minutes Hon. Leopoldo N.

Bataoil

Municipal Mayor

Robert DG Sylim

Muncipal

Administrator


72

6. ISSUANCE OF SERVICE RECORD, CERTIFICATES OF EMPLOYMENTS/LEAVE CREDITS/ COPIES OF PERSONNEL RECORDS AND OTHERS.

All Personnel records, e.g. 201 Files, Service Records, Leave Credits, Notice of Salary

Increases & Step Increments, and other Personnel records is being maintained in this office

for ready reference. This provides all employees with copies for employment, salary loan

applications, Retirement and Terminal Leave purpose/s and other purposes.






Request Slip Human Resource Management Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inform the HRM staff about

your request and wait for the

release

Prepare the

requested

document

None 10 minutes Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or

HRM Staff

7. PROCESSING OF SALN

Submission of Statement of Assets, Liabilities and Net Worth (SALN) and Pursuant to Republic Act No. 6713 otherwise known as the Code of Conduct and Ethical Standards for Public Officials and Employees. All municipal officials and employees are required to file their SALN.




Who may avail: Municipal Employees including elective officials


SALN Form Human Resource Management Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Ask for SALN Form and fill-

up.

2. Submit filled up and

notarized SALN form.

Assist in the filling-

up of forms

Accept/collect/

review for correction

notarized SALN for

HR filing and for

None 10 minutes

20 minutes

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or

HRM Staff


73

submission on or

before the given

due date to the

Repository Office

(Office of the

Ombudsman)

8. IMPLEMENTATION OF SPMS (STRATEGIC PERFORMANCE MANAGEMENT SYSTEMS )

The Strategic Performance Management System is truly a commendable program for employees not only for compliance with the requirements of the Civil Service Commission but to assess employees performance as the best way of achieving excellence in the delivery of public service to the people of Lingayen.




Who may avail: Municipal Employees


IPCR/OPCR form Human Resource Management Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly approved IPCR

quarterly and OPCR semi-

annually

Collect IPCR/OPCR

per office for review,

correction and for

HRM files.

None

20 minutes

Mr. Raul A. Ungson

MGDH-I (HRMO)

and/or

HRM Staff


74

MUNICIPAL INFORMATION OFFICE


75

1. Provision of Press and Photo Releases Information Services

Office Office of the Municipal Information



Who may avail:


Valid ID Requesting Client


PROCESSING TIME

PERSON RESPONSIBLE

2. Request for press

and photo

1. Verifies

identification of

the client

None

5 minutes

Mae V. Rueda (Municipal Information

Officer)

2. Provides details

or Photo if

available and

necessary

3. Schedules the

interview and

informs the

Mayor and the

Client of the

schedule

2. Provision of Public Information about the LGU Information Services




Who may avail:


Valid ID Requesting Client


PROCESSING TIME

PERSON RESPONSIBLE

1. Request for public

information about

LGU

1. Verifies client

identification

None 5 minutes


Officer)

2. Provides data if

available in the

Office; If not

available, refer

to concerned

office


76

3. Request for Mayor’s Message Information Services




Who may avail:


Valid ID / Request Letter for Message Requesting Client


PROCESSING TIME

PERSON RESPONSIBLE

1. Request for

message

1. Verifies client

identification

and reads letter

to ensure that

needed facts are

available

None Variable Time


Officer) 2. Drafts message

and secures

mayor’s

approval and

signature

3. Releases

Message


77

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE


78

1. Granting an Individual Information for Students / Businessmen and Workers Provision of Technical Information such as Ecological Profile (EP), Comprehensive Land Use

Plan (CLUP), Comprehensive Development Program (CDP), Community-Based Monitoring

System (CBMS), Accomplishment Reports, Municipal Maps, detailed drawings/maps, vicinity

maps and other vital documents to researchers, businessmen, students and others.

Office or Division: Office of the Municipal Planning and Development Coordinator



Who may avail: Individual who works, lives, studies within the vicinity of the Municipality and

other areas.


Valid Identification Card (ID) / Request Letter From: Company, Office, School/University/College


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client

log book

Validation of identity None 1 – 5 minutes

Grace A. Satuito,

Planning Officer II

Joshua Benhur C. Maneclang,

Administrative Asst. I

2. Present the

request form or

letter of request

from the

company /

school

Technical assistance

rendered to students,

researchers, businessman,

and other clients

CLUP, CDP, EP,

CBMS,

Accomplishment

Report and other vital

documents

Municipal Maps,

detailed

drawings/maps,

vicinity map

None

15 minutes or

more /

depending on

the load/extent

of needed

information

Engr. John Silvester A. Tapia,

MPDC and/or

Grace A. Satuito,

Planning Officer II and/or



Remando V. Malogan,

Draftsman III

Bryan H. Palma,

AutoCAD Operator (Job Order)

2. Provision of Technical Assistance to Different Barangays of the Municipality of Lingayen

Provision of Technical Assistance in the Preparation of Barangay Development Plan, Annual

Investment Program and Supplemental Annual Investment Plan of various barangays.




Who may avail: Barangay Officials and Recipients



79

Barangay Annual Investment Program (BAIP)

Barangay Supplemental Annual Investment Program

(BSAIP), Barangay Development Plan (BDP)

Barangays of Municipality of Lingayen


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client log book Validation of identity None 1 – 5 minutes

Grace A. Satuito,

Planning Officer II



2. Present the Barangay

Annual Investment

Program (BAIP),

Barangay Supplemental

Annual Investment

Program (BSAIP) and

Barangay Development

Plan (BDP)

Receives

Barangay Annual Investment

Program (BAIP)


Annual Investment Program

(BSAIP) and Barangay

Development Plan (BDP)

Review

Barangay Annual Investment

Program (BAIP)


Annual Investment Program

(BSAIP) and Barangay

Development Plan (BDP)

None

None

5 – 10 minutes

1 day/

depending on

the documents

being submitted

Grace A. Satuito,

Planning Officer II




MPDC and/or

Grace A. Satuito,

Planning Officer II

3. Provide 16 copies of

Barangay Annual

Investment Program

(BAIP), Barangay

Supplemental Annual

Investment Program

(BSAIP), and

Barangay

Development Plan

(BDP)

Endorse to Sangguniang

Bayan for adoption / approval

None 1 day Engr. John Silvester A. Tapia,

MPDC

3. Provision of Technical Assistance to National Government Agencies

Provision of Technical Information to Different National Agencies such as Commission on Audit (COA),

DILG, PNP, DepEd and other National Agencies.





Who may avail: National Agencies


Request letter from different National Agencies National Agency


PROCESSING TIME PERSON RESPONSIBLE


80

1. Sign in client log

book

Validation of identity None 1 – 5 minutes

Grace A. Satuito,

Planning Officer II



2. Request from

COA Personnel

Prepare and Submit the

Quarterly / Annual Report

None Last week of every

quarter / 1st week of

every year


MPDC and/or

Grace A. Satuito,




3. Request from

DILG


Needed Documents

None Depending on the

load/extent of needed

information


MPDC and/or

Grace A. Satuito,




4. Request from

PNP/BFP/DepEd/

ETC.


Needed Documents

None Depending on the

load/extent of needed

information


MPDC and/or

Grace A. Satuito,





81

MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

Social Welfare and Administrative Services


82

1. Availment of Assistance to Individuals in Crisis Situations Service Information

Office or Division: MSWD Office



Government to Citizens

Who may avail: Citizens of Lingayen


Certificate of Indigency Punong Barangay

Medical Certificate Hospital

Hospitalization Hospital

Death certificate Local Civil Registry Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit

requirements

1. Interviews

clients, records

data, make

necessary

referral letters

to hospitals

None 20 minutes

ANGELICA MAE P. SISON

(Admin. Aide III)

MYSALINA DALMACIO

(Social Welfare Assistant)

2. Assess data

and all

documents

submitted;

Prepare Social

Case Study

report for

financial

assistance and

Certificate of

Eligibility for

Financial

assistance to

hospitals

ANGELICA MAE P. SISON

(Admin. Aide III)

MYSALINA DALMACIO


2. Issuance of Senior Citizen ID

Office or Division: Office of the Senior Citizen Association



Who may avail: Residence within the vicinity of Municipality with age of 60 and above



83

Birth Certificate PSA

Any Valid ID with date of Birth Requesting Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to Client Logbook Listing Name and

Address on the

logbook

None 5 minutes OSCA Secretary

2. Giving photocopy of Birth

Certificate or any valid ID

Reviewing the

requirements

None 5 minutes OSCA Secretary

3. Signing of Senior

Citizens ID

Typing of the

client information

None 5 minutes

OSCA Secretary

Releasing of ID None 1 minute OSCA Secretary

3. Issuance of Purchase Booklet (Medicine and Groceries) for Senior Citizen




Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID


Senior Citizen ID Requesting Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to Client Logbook Listing name and

Address

None

5 minutes OSCA Secretary

2. Present Senior Citizen ID

Typing client

information on

purchase booklet

None

5 minutes

OSCA Secretary

4. Issuance of New ID for a Lost One




Who may avail: Residence within the vicinity of Municipality with Senior Citizen ID



84

Affidavit of Loss Requesting Client

Police Blotter PNP

2pcs 1x1 picture Requesting Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to Client Logbook Assess

documents

submitted

None


2. Present requirements Typing client

information

None


Releasing of ID

and purchase

booklets

None

1 minute OSCA Secretary

5.Issuance of Solo Parent ID




Who may avail: Solo Parent within the vicinity of Municipality



Baptismal Certificate of Children Requesting Client

Any of the following:

Certificate of abandonment of spouse

Court Decision of Annulled Marriage

Death Certificate of Spouse

Certificate of No Marriage (Cenomar)

Punong Barangay

RTC

LCR

PSA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to Client Logbook Interview Clients

to establish

eligibility

None

5 minutes MYSALINA G. DALMACIO

(Social Welfare Assistant) 2. Present requirements Typing client

information

None

5 minutes MYSALINA G.

DALMACIO (Social Welfare Assistant)

Prepares ID 5 minutes MYSALINA G. DALMACIO


Releasing of ID None 1 minute

MYSALINA G. DALMACIO



85

6. Availment of Emergency Shelter Assistance





Who may avail: Resident of the Municipality


Certificate of indegency Punong Barangay

Police Blotter PNP

BFP Certificate BFP

Picture of the House Requesting Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in to Client

Logbook

Interview Clients

to establish

eligibility

None

5 minutes

MYSALINA G.

DALMACIO (Social Welfare Assistant)

PAMELA MAE F.

SANTOS (Social Welfare Assistant)

2. Present

requirements

Process

Documents

None

5 minutes

MYSALINA DALMACIO


PAMELA MAE F.

SANTOS (Social Welfare Assistant)

7. Issuance of Certificate of Indigency Office or Division: MSWD Office






Certificate of Indigency

Certificate of No Real Properties

Punong Barangay

Municipal Assessor’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


86

1. Present

requirements

1.Interview Clients

to get details of

the details

None

10 minutes

EZRAH V. PASCUAL (Social Welfare Officer II)

2.Assess

documents and

prepare Certificate

of Indigency

None

10 minutes

3.Issues/Releases

Certificate of

Indigency

3 minutes

8. Issuance of Social Case Study Report







Referral Slip Hospital

Medical Abstract Hospital

Hospital Statement of Accounts Hospital

Personal Letter Request Addressed to

PCSO Chairman

Requesting Client

Certificate of Indigency Punong Barangay


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present

requirements

1.Interview Clients

for the case study

report

None

15minutes

PAMELA MAE F. SANTOS


ANGELICA MAE P.

SISON (Admin. Aide III)

2.Release case

study report

None



ANGELICA MAE P.

SISON (Admin. Aide III)

9. Issuance of Persons with Disability ID and Purchase Booklet



87






1 pc 1x1 picture Requesting Client

Medical Certificate Requesting Client

Certificate of Disability Hospital


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present

requirements

1.Assess

qualifications of

the client

None

12 minutes



2.Release ID and

purchase booklet

None PAMELA MAE F. SANTOS


10. Availment of Pre – Marriage Counselling







Official Receipt for Pre Marriage

Counseling

MTO

Application Form MSWDO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Application

Form

1.Conducts initial

interview with the

couple

50.00 10 minutes MYSALINA DALMACIO


2.Conducts Pre-

Marriage

Counseling

None

3 hours every

Wednesday

11.Social Work Interventions to Victim of RA 9344/9262/7610




88







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present

Requirement

1.Conducts initial

interview or home

visit

None 20 minutes EZRAH V. PASCUAL (Social Welfare Officer II)

2.Interview CICL,

Child Abused

Battered Wife

None

30 minutes


3.Conducts

counseling

sessions

None

30 minutes –

1 hour


12.Social Work Interventions to Victim of RA 9344/9262/7610 who want to file complaints







PNP Letter for medico legal PNP

Medico Legal Hospital

1x1 picture of victim Requesting client

Brown envelope Requesting Client



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present

Requirement

1. Interview

Clients None 20 minutes EZRAH V. PASCUAL

(Social Welfare Officer II)

2.Medico Legal as None Variable Time EZRAH V. PASCUAL (Social Welfare Officer II)


89

scheduled and

Counseling

Sessions

3.Conducts

counseling

sessions to the

victim

None 1 hour EZRAH V. PASCUAL (Social Welfare Officer II)


90

MUNICIPAL ENGINEERING OFFICE


91

1. Issuance of Building Permits Service Information: Clients applying for Building Permits.

Office or Division: Municipal Engineering Office / Office of the Building Office



Who may avail: Clients applying for building permits


Secure checklist of requirements 1. Duly accomplished application form. 2. a) Original or Certified True Copy of Transfer Certificate Title - (5 copies). b) Tax Declaration – (4 copies) c) Current Tax Receipt (2 copies) -In Case the applicant is not the registered owner of the lot: a) Duly Notarized copy of the Contract of Lease, or b) Duly Notarized copy of the Deed of Absolute Sale, or c) Duly Notarized copy of the Contract of Sale, or d) Duly Notarized Affidavit of consent from the lot owner/s 3. Five (5) sets of plans. Prepared, signed and sealed by: a) Duly licensed Architect – Architectural Plans b) Duly licensed Civil Engineer – Structural Plans c) Duly licensed Sanitary Engineer or Master Plumber – Plumbing Plans d) Duly licensed Professional Electrical Engineer – Electrical Plans e) Duly licensed Professional Mechanical Engineer – Mechanical Plans 4. Bill of Materials (5 copies) 5. Technical Specifications (5 copies) 6. a)Structural Analysis and Design for all buildings structure with one storey and single detached building structure with a total area of 20sq meters or less (2 sets) b) Boring or Load Test for buildings or structures with three (3) storey and higher – (2 copies) c) Seismic Analysis except for residential buildings less than 7.5 meters in height 7. Logbook duly signed by the Architect/Civil Engineer in charge of construction with PRC No. and PTR No. with corresponding date and issue. 8. Zoning Clearance – (2 copies) 9. Endorsement from the Fire Department

Municipal Engineering Office

For those applying for building permits (new

construction,addition,alteration,renovation etc.

-


92


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get list/Acquire the needed requirements at MEO

List of requirement

given to the

applicant.

BFP Fees

3 days

Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

2. Secure Locational Clearance and Zoning Certificate at Zoning Office

Locational

Clearance

Granted/issued

See

schedule of

fees.

2 days Engr. Jerome V.

Canullas Municipal Assessor

3. Submit to Mun. Engineers Office for approval

Approved Building

permits issued

2 days


2. Issuance of Electrical Permit to Indigenous Dwellings

Service Information: Clients applying for Electrical Permit to Indigenous Dwellings

Office or Division: Municipal Engineering Office



Who may avail: Clients applying for Electrical Permit to Indigenous Dwellings /

Existing Buildings


For those applying for Electrical Permit to

Indigenous Dwellings / Existing Buildings Xerox copy of Tax Declaration

Barangay Clearance / Certification

Picture of the Building

Fire Safety Clearance

Municipal Engineering Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Apply for the issuance of electrical permit

Bring copy of Tax

declaration or any

applicable papers

for site inspection

See

schedule of

fees

1 day


2. Endorsement to the

BFP

Processing /

Issuance of Fire

Safety Clearance

- 2 days Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

3. Submit Fire Safety

Clearance /

Processing of the

Permit

Approval of

application for

electrical permit

- 1 day E Engr. Marlo Flores Mun. Engineer


93

3. ISSUANCE OF OCCUPANCY PERMIT Service Information: Clients applying for Occupancy Permit

Office or Division: Municipal Engineering Office



Who may avail: Clients applying for Occupancy Permit


For those applying for Occupancy Permit

Xerox copy of approved building permit

Completion certificate

Fire safety inspection certificate from BFP

-


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get list/Acquire the

needed requirements

at MEO

Check the

requirements/docu

ments submitted at

MEO. Endorse to

the BFP

See

schedule of

fees

1 day


BFP Firemarshall

2. Submit to MEO the

documents acquired

at BFP

Check the

submitted

documents acquired

at BFP

-

2days Engr. Marlo Flores Mun. Engineer

BFP Firemarshall

3. Get / Acquire the

Certification of

Occupancy

Prepare & issue the

certification of

Occupancy

-

1 day Engr. Marlo Flores Mun. Engineer

BFP Firemarshall


94

MUNICIPAL HEALTH OFFICE


95

1. Provision of Out-Patient Consultation Service Information

Office or Division: Office of the Municipal Health Officer

Classification: Government to Citizens (G2C)

Type of Transaction: Simple Transaction

Who may avail: Any individual who needs medical attention


Senior Citizens / PWD ID Card and Booklet MSWDO

Referral Form RHMs

Philhealth/MDR Philhealth


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register in the RHU

logbook/folder

2. Wait for the staff to hand

you the folder; or wait for

your number/name to be

called

3. Go to the admission area,

where vital signs &

condition will be recorded

4. Go to the Doctor’s room

for Consultation

5. Go to the Pharmacy &

hand in prescription

Gets the patient’s

folder from the

cabinet (old

patient); makes

patient folder (if

new)

Nurse/Midwife gets

the ff. – weight,

blood pressure

reading,

temperature RR and

PR(vital signs)

MHO reviews

records and vital

signs, interviews

patient; issues

prescription

Staff receives the

prescription and

issues the medicine.

None

2 minutes

5 minutes

3 minutes

10 minutes

3 minutes

OPD

Staff on Duty

Nurse on Duty

Midwife on Duty

Nurse on Duty /

Staff on Duty

MHO

PHARMACIST

2. PROVISION OF MATERNAL CARE SERVICES

Service Information







Referral Form RHMs


96



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in Client Logbook at

Information Desk.

2. Proceed to the waiting

area and wait for your

name/number to be called.

3. Once called, proceed to

the OB-Gyne room.

4. After consultation, go to

dispensing area/nurse

station for other

procedures.

5. If delivery go to birthing

Clinic

Gives HBMR form Assist patient to fill up HBMR form Take general information from patient (vital signs, weight, etc.)

Perform

abdominal exam.

Injection of

tetanus toxoid (if

scheduled).

Conduct Health

Education on

Proper Nutrition

and Maternal

Care.

Refer Complicated

Pregnancies.

None

3 minutes

20 minutes

Midwife on Duty

MHO Midwife on Duty

MHO Midwife on Duty

MHO Midwife on Duty

3. PROVISION OF EXPANDED IMMUNIZATION PROGRAM (EPI)

Service Information







Referral/Laboratory Request Forms RHMs/PHNs/MHO



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in Client Logbook at Information Desk.

2. Wait until name I called.

3. Once called, bring the baby to the Immunization Area.

Take general

information of

patient such as

history, vital signs

etc.

For new patient,

issue and fill – up

HBMR.

Perform

Immunization

None

3 minutes

5 minutes

5 minutes

Staff on Duty

Midwife on Duty

Midwife on Duty

Nurse on Duty/

Midwife on Duty


97

4. After Immunization, proceed to the nurse station/dispensing area.

5 minutes

Nurse on Duty

4. PROVISION OF INFORMATION ON FAMILY PLANNING

Service Information Office or Division: Office of the Municipal Health Officer






Referral/Laboratory Request Forms RHMs/PHNs/MHO



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in Client Logbook at Information Desk.

2. Proceed to Rural Health Midwife for Personal Information

3. Proceed to the Nurse Room for counselling and advise on the best method of Family Planning

Interviews client

Orient/brief the

client on the

different methods

of FP

Guides the client in

choosing the best

suitable method.

None

3 minutes 15 minutes

10 minutes

Midwife on Duty

Midwife on Duty

Nurse on Duty

5. COLLECTION OF SPUTUM AND CHEST X – RAY PROCEDURE

Service Information








Referral/DSSM Request Form RHMs

X-ray film and result/s Secondary or Tertiary Health Facility

TBDC result Secondary or Tertiary Health Facility


98

Gene Xpert result/s Secondary or Tertiary Health Facility


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register 2. Secure Sputum Cups and follow instructions for collection of samples. 3. Submit sputum 4. Come back on Friday for the result of sputum examination. 5. If recommended for chest X-ray, come back with the X-ray result for evaluation. 6. Come back for TBDC result as scheduled by the DOTS Panel.

Instruct patients on the proper collection of the specimen Receives specimen and examines the sputum

Refers the result to the Rural health Physician Reviews and confirms the result.

a) If result is positive, treatment starts immediately after assessment if patient is qualified to the TB_DOTS Program. b) If sputum is negative, recommend chest x – ray Refer X-ray result to TBDC for further evaluation. Determine if treatment is needed. If needed, treatment

starts immediately.

None

None

None

None

None

2-3 minutes

15 minutes

TBDC reading in LDH

Every 3rd Friday of

the month

Med – Tech Midwife on Duty Med – Tech Staff

Nurse on Duty

6. PROVISION OF ANTI – TUBERCULOSIS DRUGS Service Information








Referral/DSSM Request Form RHMs

X-ray film and result/s Secondary or Tertiary Health Facility

TBDC result Secondary or Tertiary Health Facility

Gene Xpert result/s Secondary or Tertiary Health Facility


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Information Desk.

Verify client from the list of TB patientsDetermine qualification of

None

3 minutes

Med – Tech Staff


99

2. Wait for confirmation

3. Follow instruction of Health

Personnel

patient to undergo the free TB – DOTS Program.

Interview qualified patient and make entries to NTP Treatment Card If patient is not qualified, properly informs patient of the disqualification. Evaluate patient, conducts health education. Provides initial

dose.

2 minutes

15 minutes

Midwife on Duty

Nurse on Duty

7. PROVISION OF DENTAL CARE SERVICES

Service Information







Referral Form Secondary or Tertiary Health Facility


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Information Desk.

2. Wait for the name/number

to be called.

3. Once called, proceed to

dental room for treatment.

Take general

information of patient

such as history, vital

signs etc.

Conducts tooth

examination/ tooth

extraction.

Gives post – extraction

instructions about oral

health.

Prescribes medicines if

necessary.

None 3 minutes

20 – 30 minutes

Dental Staff /Aide

Dentist On Duty

Dentist on duty

8. ISSUANCE OF SANITARY PERMITS

Service Information





100




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit necessary

documents to Sanitation

Inspector.

2. Receives permit

Verifies and assesses

documents.

Refers documents to

MHO/Rural Health

Physician for further

review and assessment.

Evaluates, assesses and

sign documents.

Releases permit (if all

requirements are

accomplished)

None

10 minutes

Sanitation Inspector

MHO/RSI

9. ISSUANCE OF EXHUMATION OR TRANSFER PERMIT

Service Information







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit necessary


Inspector.

2. Receives permit

Assess the

documents

presented by the

client/s.

Issuance of Permit

None

5 minutes

Sanitation Inspector

MHO

10. ISSUANCE OF HEALTH AND MEDICAL CERTIFICATE

Service Information





101




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit necessary


Inspector.

2. Receives permit

Assess the documents

presented by the

client/s for

confirmation of all the

requirements needed.

Advised to pay at the

MTO for official

receipt. (If all the

requirements

presented are

complete)

Issuance of Permit

None

Sanitation Inspector MHO

MHO

11. SIGNING OF DEATH CERTIFICATE

Service Information







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the Death

Certificate

Conduct assessment

of the history of the

person/s prior to

determine the

cause of death of

the person/s.

None

Nurse / Staff on Duty MHO

12. DISPENSING OF MEDICINES

Service Information





102



Prescription Physician


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present prescription

Give instruction(s)

to patient &

dispense

medicine/s

None

2 minutes

Pharmacist


103

MARKET OPERATIONS SERVICES OFFICE

1. ISSUANCE OF MARKET CLEARANCE AND CERTIFICATION


104

Issuance of Market Clearance and Certification as one of requirements for renewal of business permits

of stalls at the Lingayen Public Market.

Office or Division: Office of the Market Supervisor



Who may avail: Stall Owners


Business Permit Application Form Business Permits and Licensing Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client’s logbook. Verifies

identification and

other data of client

3 minutes ARNULFO S. BERNARDO Market Supervisor IV

DHARRYL P. PAULO Administrative Assistant I

2. Wait for the result of

Verification

Once verified,

advice client to pay

Market Clearance

fee.

5 minutes

3. Pay Market Clearance

Fee at the Treasurer’s

Office, then present a

photocopy of the

receipt of payment to

the Market Office

Accepts payment

and issues official

receipt

₱ 100.00 JOSE MANUEL F. CARIÑO LRCO I

JEMELYN C. OLASIMAN RCC II

4. Receives Market

Clearance/Certification

Releases Clearance

/ Certification

1 minute ARNULFO S. BERNARDO Market Supervisor IV


2. ISSUANCE OF MAYOR’S PERMIT FOR PROMOTIONAL SALES

Issuance of Mayor’s Permit as a requirement for having promotional sales at the Lingayen Public

Market.




Who may avail: Stall Owners, Other companies


Letter of Intent/Proposal


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client’s

logbook.

Verifies identification

and other data of



105

3. PROCESSING OF APPLICATIONS FOR MARKET STALLS/AMBULANT OPEN-SPACE Processes applications of stall owners/vendors at different sections that is available for occupancy and lease.

client DHARRYL P. PAULO Administrative Assistant I

2. Submit letter of

intent/proposals for

scheduled promo

Once verified, advice

client to pay

Promotional Sales

fee.

5 minutes

3. Pay Promotional Sales

Fee at the Treasurer’s

Office, then present a

photocopy of the

official receipt of

payment to the Market

Office for

endorsement at the

BPLO

Accepts payment and

issues official receipt

₱ 2,000.00

Per day

JOSE MANUEL F. CARIÑO LRCO I


4. Wait for the approval

of Promotional Sales

Permit

Approval of the

Mayor’s Permit

LEOPOLDO N. BATAOIL Municipal Mayor

5. Receives Mayor’s

Permit and

submission of

photocopy of Mayor’s

Permit

Release of Permit 1 minute EDGARDO L. SISON License Officer II

ARNULFO S. BERNARDO Market Supervisor IV





Who may avail: Stall Owners, Vendors


For New Applicants:

a) Police Clearance

b) Residence Certificate/VIN ID

c) Application Form with 2pcs - 2x2 picture

Additional Requirements for Old Occupants: d) Submit Letter / Waiver of the Occupant

e) Certification of no Stall Rentals / Goodwill

liability

PNP


Business Permits and Licensing Office

Municipal Treasurer’s Office

Previous Business Permit Letter from the Market Supervisor for occupancy

Business Permits and Licensing Office

Office of the Market Supervisor


PROCESSING TIME

PERSON RESPONSIBLE


logbook.

Provide copy of

application form and

give instructions




106

4. CALIBRATION OF WEIGHTS AND MEASURES

Calibration and Sealing of all scales, weights, balances and measures use for commercial purposes and

prescribing penalties for violation.

2. Accomplish application

form to lease a market

stall / occupy an open

space

Verify / Assess

requirements



3. Go to the Licensing

Office for the filling up

of Application form for

Business / Mayor’s

Permit

Issues application

form

Verifies requirements

10 minutes EDGARDO L. SISON License Officer II

THELMA P. MANUEL Administrative Aide III

4. Pay the required Fees

such as Goodwill fee,

stall fee/ rental fee,

Business/Mayor’s

Permit to the


Accepts payment and

issues OR

In accordance

with the set

approved

Goodwill fee,

stall fee/rental

fee, Business/

Mayor’s Permit

by the

Treasurer’s

Office /

Ordinance

Concern

10

minutes

LILIBETH C. MANAOAT ICO – Mun. Treasurer

JOSE MANUEL F. CARIÑO LRCO I


5. Go back to the Market

Office and submit

Xerox copies of the

ORs and other

requirements

Receives all

requirements and

verifies authenticity



6. Wait for the Approval

of application and

signing of Contract of

Lease (you will be

notified by the Market

Supervisor)

Advises client to

claim application

Releases application

LEOPOLDO N. BATAOIL Municipal Mayor

ARNULFO S. BERNARDO

Market Supervisor IV





Who may avail: Stall Owners, Vendors


Weighing Scale


PAID PROCESSING

TIME PERSON RESPONSIBLE


logbook.

Provides application

form

3 min ARNULFO S. BERNARDO Market Supervisor IV


107

JOHNALEX S. ESCAÑO Market Inspector I CYRIL P. ALPAY

Administrative Aide III

2. Submit accomplished

for to the calibration

officer and wait for the

weighing scale to be

calibrated and sealed

Calibrates and seals

weighing scale

30 mins ARNULFO S. BERNARDO Market Supervisor IV

JOHNALEX S. ESCAÑO Market Inspector I

3. Pay the required Fees For sealing

linear metric

measure:

Not over 1

meter-₱ 100.00

Over 1 meter -

₱ 150.00

For sealing

metric

measures of

capacity: Not

over ten (10)

liters-₱ 150.00

Over ten (10)

liters-₱ 200.00

For sealing

metric

instruments of

weights: Not

more than 10kg

- ₱ 150.00

Not more than

30kg-₱ 200.00

More than 30kg

but no more

than 300kg-

₱250.00

More than

300kg but not

more than

3,000kg -

₱350.00

More than

3,000kg -

₱450.00

For sealing

apothecary

balances of

precision -

₱450.00

For Sealing

scale or

balance with

complete set of

weights -

5

minutes



CYRIL P. ALPAY Administrative Aide III


108

5. SECURING PERMIT FEE FOR MEAT BUTCHER Securing Permit Fee for Meat Butcher as a requirement for renewal of their permit as meat butcher at

the Lingayen Municipal Slaughterhouse.




Who may avail: Meat Butchers


Health Certificate RHU-I Lingayen

Drug-Free Certification

Police Clearance Lingayen Police Station

Barangay Clearance Respective Barangay

Endorsement letter from their Meat Capitalist Meat Capitalist


PROCESSING TIME

PERSON RESPONSIBLE


logbook.

Verifies identification

and other data of

client



2. Submit the following:

a) Health Certificate

issued by the LGU

Physician

b) Drug-Free Certification

c) Police Clearance

d) Barangay Clearance

e) Endorsement letter

from their Meat

Capitalist

Once verified, advice

client to pay permit

fee.

5 minutes

3. Pay Permit Fee at the

Treasurer’s Office,

then present a

photocopy of the

receipt of payment to

the Market Office

Accepts payment

and issues official

receipt

₱ 150.00 JOSE MANUEL F. CARIÑO LRCO I


4. Receives

Permit/Certification as

registered Meat

Butcher

Releases

Permit/Certification

1 minute ARNULFO S. BERNARDO Market Supervisor IV


6. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMER WELFARE RIGHTS

Addresses complaints against violation of rights of consumers

₱450.00


109




Who may avail: Consumers


Complain Form Office of the Market Supervisor


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in client’s logbook

and accomplish

complaint form

Provides complaint

form



2. Approach the

consumer Welfare

desk officer for inquiry

regarding complaint

Advises client on

possible measures to

be undertaken

regarding complaint



3. Report for

confrontation and

solution of the

complaint at the

Lingayen Public

Market Office

Mediates and

documents

confrontation



SAMUEL S. BERNAL Market Inspector I

LINGAYEN ABBATOIR (SLAUGHTERHOUSE) 1. INSPECTION AND CORAL OF FOOD ANIMALS PRIOR TO SLAUGHTER (ANTE- MORTEM INSPECTION) Ante-mortem inspection is a service at the slaughterhouse.

Office or Division: Slaughterhouse



Who may avail: Meat Capitalists


Shipping Permit

Veterinary Health Certificate Veterinarian

Certificate of Ownership Punong Barangay

Certificate of Transfer Punong Barangay


PROCESSING TIME

PERSON RESPONSIBLE

1. Present the animals to Inspects animal and DR. ABELARDO CRUZ


110

the slaughterhouse obtain necessary

documents /

information from

owner

Animal Quarantine Officer

RONALD G. SINDAYEN Administrative Aide III

ROYDELINE S. CRUZ Administrative Aide III

ROMEO S. SINDAYEN Lairage in charge

2. Inform the Deputized

Meat Inspection

Officer of the origin of

the animal

3 minutes DR. ABELARDO CRUZ Animal Quarantine Officer


ROMEO S. SINDAYEN Lairage in charge

3. In case of large cattle

submit documents for

verification

Verifies documents 5 minutes DR. ABELARDO CRUZ Animal Quarantine Officer

MARLON M. TOMELDEN Meat Inspector II

ADAMSON T. MIÑA, JR. Meat Inspector II

ROYDELINE S. CRUZ Administrative Aide III

4. Wait for the inspection

on the animals.

Inspects animals 2 minutes per

animal

DR. ABELARDO CRUZ Animal Quarantine Officer



5. Leave animals in the

coral for quarantine

purposes.

6 hours DR. ABELARDO CRUZ Animal Quarantine Officer



2. INSPECTION AND BRANDING OF FOOD ANIMAL CARCASSES, ORGANS AND PARTS (POST- MORTEM INSPECTION)


111

After the slaughter of hogs and cattle, the slaughterhouse master or meat inspectors assigned inspect

the food animal’s carcasses, organs and parts that is not afflicted with any disease or fit for consumption. After

which branding will ensure to show that is inspected and for the people to know that is meat is safe when sold

to the public market.







PROCESSING TIME

PERSON RESPONSIBLE

1. Inform the

slaughterhouse

master/meat inspector

for inspection and

branding

2 minutes ENGR. MILAN S. GONZALES Slaughterhouse Master II




2. Wait for the inspection

and branding of the

carcasses, organs,

and parts

Inspects meat 5 minutes ENGR. MILAN S. GONZALES Slaughterhouse Master II




3. Pay the required fees Receives payment

and issues OR

Schedule of Fees:

HOG:

Slaughter Permit -

₱ 20.00, Slaughter Fee - ₱20.00, Coral Fee-₱20.00, Ante-Mortem Fee

-₱10.00, Post-Mortem Fee, per

kg - ₱ 0.50/kg, Meat Delivery Van

- ₱ 20.00

LARGE CATTLE:

Slaughter Permit -

₱ 30.00, Slaughter

Fee - ₱30.00, Coral Fee-₱20.00, Ante-Mortem Fee

-₱20.00, Post-

5

minutes

5

minutes

DIOSDADO B. SISON Meat Inspector (Designate)

HERBERT C. AQUINO Meat Inspector (Designate)

DIOSDADO B. SISON

Meat Inspector (Designate)

HERBERT C. AQUINO Meat Inspector (Designate)


112

Mortem Fee, per

kg - ₱ 0.50/kg, Meat Delivery Van

- ₱ 30.00

4. Get inspected meat Releases inspected

meat

1 minute MARLON M. TOMELDEN Meat Inspector II


3. ISSUANCE OF MEAT INSPECTION CERTIFICATE (MIC).

This certificate is issued for the transport of meat/ meat products to other provinces for proof of

inspection that is still fit for consumption on the date of inspection. It is also certify that the products being

certified were subjected to ante – mortem and post – mortem inspection by the slaughterhouse master or

meat inspectors.






Meat/Meat products

Previous Meat Inspection Certificate from point of

origin


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up service data

form

Provide service data

form and verifies

information

3 minutes MARLON M. TOMELDEN Meat Inspector II


2. Present the meat /

meat products and

submit documents

Verifies documents

submitted

1 minute MARLON M. TOMELDEN Meat Inspector II


3. Wait for the products

to be inspected and

verification of

documents

Inspects products 5 minutes or

may vary

depending on

the volume of

the products



4. Wait for the preparation of the Meat Inspection Certificate

Prepares certificate

Signs certificate of

meat inspection

5 minutes MARLON M. TOMELDEN Meat Inspector II


5. Receives Meat Inspection Certificate

Releases certificate 1 minute


113

4. CONSUMERS WELFARE

Person with problems of lost cattle often inform the Slaughterhouse Master so that in case the cattle

would be presented for slaughter the same can be abated and the real owner be notified. This service also

resolves issues regarding meat products that were brought which were found not fit for human consumption.






Certificate of Ownership


PROCESSING TIME

PERSON RESPONSIBLE


logbook.


2. Inform the

Slaughterhouse

Master / Meat

Inspectors of the

nature of complaint

Interviews client 3 minutes ARNULFO S. BERNARDO Market Supervisor IV

ENGR. MILAN S. GONZALES Slaughterhouse Master II



3. Wait for the verification

and solution of the

complaint

Verifies information

provided by client

and schedules

confrontation if

necessary

5 minutes or

may vary

depending on

the nature of

complaint





4. Formal confrontation if

there exist a prima

facie case

Mediates and

documents

confrontation

1 day ARNULFO S. BERNARDO Market Supervisor IV





114

PUBLIC ASSISTANCE DESK OFFICE

(PADO)

IMPLEMENTING GUIDELINES

Republic of the Philippines

PROVINCE OF PANGASINAN Municipal Government of Lingayen

The following guidelines shall govern the implementation of the Public Assistance Desk (PAD) in the Municipal Government of

Lingayen:

1. The Municipal Government of Lingayen through the Human Resource Management Office shall institute a Public Assistance Desk (PAD)

2. The Human Resource Management Office shall designate a Public

Assistance Desk Officer (PADO) who shall man the PAD from 8:00 A.M. to 5:00 P.M. from among employees of different offices.

3. Every Office shall be scheduled by the HRMO to take charge of the

PADO on a rotational basis every month. Chiefs of Offices shall designate an employee to man the PADO during their scheduled Tour

of Duty.

4. The PAD shall have the following tasks and responsibilities, to wit:

4.1. Request Clients to sign the Visitor’s Logbook 4.2. Distribute a Client Satisfaction Survey (CSS) form to be filled up

by clients 4.3. Accomplish the Summary Report Form and submit the same to

the HRMO before the end of Office hours every Friday 4.4. Act as building manager who shall report problems immediately

relative to building maintenance (i.e. busted bulbs/lights; leaking roofs; broken chairs) to the Municipal Engineering office for

appropriate action 4.5. Refer urgent complaints and issues to concerned Chief of Office

or Personnel

5. The Human Resource Management Office shall have the following

responsibilities:

5.1. Consolidate the PADO’s Weekly Summary Report

5.2. Prepare a Monthly PAD Report and furnish a copy of the same to the Office of the Mayor and the Municipal Administrator

5.3. In cases of complaints, the Office shall discuss the issues with the concerned employee’s Chief of Office

5.4. The Chief of Office shall act on the complaint informing the HRMO of the action taken

6. Employees who are subjects of complaints shall be sanctioned by the

HRMO in the following manner:


115

6.1. First offense- Written Reprimand. Employee shall be required to

submit an explanation in writing in 24 to 36 hours 6.2. Second offense- Refer the matter to the Municipal Administrator

6.3. Third offense- refer the matter to the Civil Service Commission

7. The Client Satisfaction Survey designed for this purpose shall assess the following dimensions:

7.1. Quality of Service 7.2. Service Provider

7.3. Physical Working Conditions

8. The HRMO shall design the necessary forms and tools for this program

9. The HRMO shall monitor and evaluate the program’s implementation

quarterly

10. A review of the processes involved shall be conducted annually to ensure continuous improvement

11. The PAD shall take effect on September 1, 2014

12. The Municipal Mayor and Chiefs of Offices shall be furnished with

copies of these implementing guidelines prior to implementation


116

PUBLIC ASSISTANCE DESK OFFICE FORMS

Republic of the Philippines PROVINCE OF PANGASINAN

Municipal Government of Lingayen

CLIENT SATISFACTION SURVEY

Directions: This Survey Form was designed to identify your issues and concerns and your level of satisfaction along the following dimensions: Service, Service Providers and Physical set-up of the Workplace. (Ang Survey naito ay amingginawaupangamingmalamananginyongmgaproblema at kung kayo ay nasisiyahansaamingmgaopisinalalonasamgasumusunod: Serbisyo, Empleyado,Lugarnapinagtatrabahuan)) A rating scale from 1 to 5 with their respective adjectival ratings are detailed below.1 is the lowest and 5 is the highest in the scale. (Isang rating scale mula 1-5 din angginawa naming upangmasukat kung gaano kayo nasisiyahot)ansamgaserbisyongamingbinibigay at saamingmgaempleyado. 1 angpinakamababa at 5 angpinakamataas) Please rate your responses by checking the column corresponding to your answer. (LagyanngTsekangKolumnginyongnapilingsagot) 5 - Very Satisfactory - Lubosnanasisiyahan 4 - Satisfactory - Nasisiyahan 3 - Neutral - Puwedengoo o hindinasisiyahan 2 - Unsatisfactory - Hindi nasisiyahan 1 - Very Unsatisfactory - Lubosnahindinasisiyahan

CRITERIA (Kriterya)

5 4 3 2 1

SERVICE (Serbisyo)

1. Correct /Proper Service (Tamangserbisyo)

2. Prompt Service (Maagapnaserbisyo)

3. Fast Service (MabilisnaSerbisyo)

4. Reliable Service (MaasahangSerbisyo)

5. Responsive Service (TumutugongSerbisyo)

SERVICE PROVIDER (Empleyado)

5 4 3 2 1

1. Courteous (Magalang)

2. Accommodating


117

(Maasikasosabisita)

3. Always Smiling (Palangiti)

4. Good Listener (MagalingMakinig)

5. Well-groomed in proper office attire (Malinis at maayosangpananamit)

PHYSICAL SET-UP OF THE WORKPLACE 5 4 3 2 1

1. Clean/Tidy (Malinis)

2. Clean/Odor free comfort rooms/With water (Malinisna CR/Walangamoy/may tubig)

3. Furniture/Fixtures in order (Nakaayosangmgamesa,upuan,mesa,kabinet)

4. Fully operative/functional facilities-e.g. Electric Fans (Gumaganaanglahatnggamit/pasilidad-hal.

Bentilador)

5. Properly lighted and ventilated offices (Maliwanagangilaw,maaliwalas)

REMARKS (MGA NASIS SABIHIN)_________________________________________ _____________________________________________________________________

Thank you! Maraming salamat po.


118

REPORT CARD SURVEY


Municipal Government of Lingayen

NAME OF OFFICE

Service Provider Quality of Service Physical Working Condition

Satisfied Dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied

0 3

No. of Respondents: Date of Survey: Comments and Suggestions:

SERVICE PROVIDER

Complaint: “Bawalpoba mag stay sa Municipal Hall lalo’t staff ko din po at gumagawakanaman work mo?

Complaint: Bakitpoganun? Piñata ang electric fan? Hindi ba kayo nilalamig? Sabaypatay electric fan…e di wow, Administrator ka pa mandin.

Complaint: This situation unprofessional action. Administrator Aide: kayo bayongmganagsusrvey?(tanongpos a amin) Staff: Opo Administrator; bakit kayo nandito? Dapat dun kayo saopisinaniyo? Staff: kasi p mam sa Region pokaminakikiconnectlangpo kami ditto saWiFi Administrator Aide: Bakitwalabadoon??? And then she leave without hearing our answer…butisana king hindopoulan.

QUALITY OF SERVICE

NO COMPLAINTS NO COMPLIMENTS

PHYSICAL WORKING CONDITION

NO COMPLAINTS NO COMPLIMENTS

Prepared by: ____________________________ BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer


119

WEEKLY SUMMARY REPORT


PROVINCE OF PANGASINAN Municipal Government of Lingayen

WEEK 1

DATE NUMBER OF CLIENTS

COMPLAINTS COMPLIMENTS

NUMBER PERCENTAGE NUMBER PERCENTAGE

TOTAL

WEEK 2




TOTAL

WEEK 3




TOTAL

WEEK 4




TOTAL


120

MONTHLY SUMMARY REPORT


Municipal Government of Lingayen MONTH COVERED:______________________

WEEK NUMBER OF CLIENTS



1

2

3

4

TOTAL

QUARTERLY SUMMARY REPORT QUARTER COVERED:______________________

MONTH NUMBER OF CLIENTS



TOTAL

DATA ANALYSIS AND INTERPRETATION: Prepared by: ____________________________ BENJIE GUMAPOS HRMO Program Coordinator Noted: __________________________ MR. RAUL A. UNGSON Human Resource Management Officer


121

Appendix A

ANTI RED TAPE ACT OF 2007

REPUBLIC CT 9485


Congress of the Philippines Metro Manila

Thirteenth Congress

Third Special Session

Begun and held in Metro Manila, on Monday, the nineteenth day of February, two thousand seven.

Republic Act No. 9485 June 02, 2007

AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING

BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING PENALTIES THEREFOR

Be it enacted by the Senate and the House of Representatives of the Philippines in Congress assembled:

SECTION 1. Short Title. - This Act shall be known as the "Anti-Red Tape

Act of 2007".

SEC. 2. Declaration of Policy. - It is hereby declared the policy of the

State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at

the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and

employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which

shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.

SEC. 3. Coverage. - This Act shall apply to all government offices and

agencies including local government units and government-owned or -

controlled corporations that provide frontline services as defined in this Act. Those performing judicial, quasi-judicial and legislative functions are

excluded from the coverage of this Act.

SEC. 4. Definition of Terms. - As used in this Act, the following terms are defined as follows:

(a) "Simple Transactions" refer to requests or applications submitted by clients of a government office or agency which only require


122

ministerial actions on the part of the public officer or employee, or that

which present only inconsequential issues for the resolution by an officer or employee of said government office.

(b) "Complex Transactions" refer to requests or applications submitted

by clients of a government office which necessitate the use of discretion in the resolution of complicated issues by an officer or

employee of said government office, such transaction to be determined by the office concerned.

(c) "Frontline Service" refers to the process or transaction between clients and government offices or agencies involving

applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the

enumerated applications and/or requests which are acted upon in the ordinary course of business of the agency or office

concerned.

(d) "Action" refers to the written approval or disapproval made by a

government office or agency on the application or request submitted by a client for processing.

(e) "Officer or Employee" refers to a person employed in a government

office or agency required to perform specific duties and responsibilities related to the application or request submitted by a client for

processing.

(f) "Irrevelant requirement" refer to any document or performance of

an act not directly material to the resolution of the issues raised in the request or needed in the application submitted by the client.

(g) "Fixer" refers to any individual whether or not officially involved in

the operation of a government office or agency who has access to people working therein, and whether or not in collusion with them,

facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.

SEC. 5 Reengineering of Systems and Procedures. - All offices and agencies which provide frontline services are hereby mandated to regularly

undertake time and motion studies, undergo evaluation and improvement of their transaction systems and procedures and re-engineer the same if

deemed necessary to reduce bureaucratic red tape and processing time.

SEC. 6. Citizen's Charter. - All government agencies including

departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set

up their respective service standards to be known as the Citizen's Charter in the form of information billboards which should be posted at the main

entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect,

that detail:

(a) The procedure to obtain a particular service;


123

(b) The person/s responsible for each step;

(c) The maximum time to conclude the process;

(d) The document/s to be presented by the customer, if necessary;

(e) The amount of fees, if necessary; and

(f) The procedure for filing complaints.

SEC. 7. Accountability of the Heads of Offices and Agencies. - The

head of the office or agency shall be primarily responsible for the implementation of this Act and shall be held accountable to the public in

rendering fast, efficient, convenient and reliable service. All transactions and

processes are deemed to have been made with the permission or clearance

from the highest authority having jurisdiction over the government office or agency concerned.

SEC. 8. Accessing Frontline Services. - The following shall be adopted by

all government offices and agencies:

(a) Acceptance of Applications and Request - (1) All officers or

employees shall accept written applications, requests, and/or documents being submitted by clients of the office or agencies.

(2) The responsible officer or employee shall acknowledge

receipt of such application and/or request by writing or printing clearly thereon his/her name, the unit where he/she is

connected with, and the time and date of receipt.

(3) The receiving officer or employee shall perform a preliminary

assessment of the request so as to promote a more expeditious action on requests.

(b) Action of Offices - (1) All applications and/or requests submitted

shall be acted upon by the assigned officer or employee during the

period stated in the Citizen's Charter which shall not be longer than five working days in the case of simple transactions and ten (10)

working days in the case of complex transactions from the date the request or application was received. Depending on the nature of the

frontline services requested or the mandate of the office or agency under unusual circumstances, the maximum time prescribed above

may be extended. For the extension due to nature of frontline services or the mandate of the office or agency concerned the period for the

delivery of frontline services shall be indicated in the Citizen's Charter. The office or agency concerned shall notify the requesting party in

writing of the reason for the extension and the final date of release for the extension and the final date of release of the frontline service/s

requested.

(2) No application or request shall be returned to the client

without appropriate action. In case an application or request is disapproved, the officer or employee who rendered the decision


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shall send a formal notice to the client within five working days

from the receipt of the request and/or application, stating therein the reason for the disapproval including a list of specific

requirement/s which the client failed to submit.

(c) Denial of Request for Access to Government Service - Any denial of request for access to government service shall be fully explained in

writing, stating the name of the person making the denial and the grounds upon which such denial is based. Any denial of request is

deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or

agency concerned.

(d) Limitation of Signatories - The number of signatories in any

document shall be limited to a maximum of five signatures which shall represent officers directly supervising the office or agency concerned.

(e) Adoption of Working Schedules to Serve Clients - Heads of offices

and agencies which render frontline services shall adopt appropriate

working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and

served even during lunch break and after regular working hours.

(f) Identification Card - All employees transacting with the public shall be provided with an official identification card which should be visibly

worn during office hours.

(g) Establishment of Public Assistance/Complaints Desk - Each office

or agency shall establish a public assistance/complaints desk in all their offices.

SEC. 9. Automatic Extension of Permits and Licenses. - - If a

government office or agency fails to act on an application and/or request for renewal of a license, permit or authority subject for renewal within the

prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for

renewal: Provided, That the automatic extension shall not apply when the

permit, license, or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not

limited to, natural resource extraction activities.

SEC. 10. Report Card Survey. - All offices and agencies providing frontline services shall be subjected to a Report Card Survey to be initiated by the

Civil Service Commission, in coordination with the Development Academy of the Philippines, which shall be used to obtain feedback on how provisions in

the Citizen's Charter are being followed and how the agency is performing.

The Report Card Survey shall also be used to obtain information and/or

estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.

A feedback mechanism shall be established in all agencies covered by this

Act and the results thereof shall be incorporated in their annual report.


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SEC. 11. Violations. - After compliance with the substantive and procedural

due process, the following shall constitute violations of this Act together with their corresponding penalties:

(a) Light Offense - (1) Refusal to accept application and/or request

within the prescribed period or any document being submitted by a client;

(2) Failure to act on an application and/or request or failure to refer back to the client a request which cannot be acted upon

due to lack of requirement/s within the prescribed period;

(3) Failure to attend to clients who are within the premises of the office or agency concerned prior to the end of official working

hours and during lunch

(4) Failure to render frontline services within the prescribed

period on any application and/or request without due cause;

(5) Failure to give the client a written notice on the disapproval of an application or request; and

(6) Imposition of additional irrelevant requirements other than those listed in the first notice.

Penalties for light offense shall be as follows:

First Offense - Thirty (30) days suspension without pay

and mandatory attendance in Values Orientation Program;

Second Offense - Three (3) months suspension without

pay; and

Third Offense - Dismissal and perpetual disqualification from public service.

(b) Grave Offense - Fixing and/or collusion with fixers in consideration of economic and/or other gain or advantage.

Penalty - Dismissal and perpetual disqualification from public

service.

SEC. 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers,

as defined in this Act, shall suffer the penalty of imprisonment not exceeding six years or a fine not less than Twenty Thousand Pesos (P20,000.00) but

not more than Two Hundred Thousand Pesos (P200,000.00) or both fine and imprisonment at the discretion of the court.

SEC. 13. Civil and Criminal Liability, Not Barred. - The finding of

administrative liability under this Act shall not be a bar to the filing of

criminal, civil or other related charges under existing laws arising from the same act or omission as herein enumerated.


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SEC. 14. Administrative Jurisdiction. - The administrative jurisdiction on

any violation of the provisions of this Act shall be vested in either the Civil Service Commission (CSC), the Presidential Anti-Graft Commission (PAGC)

or the Office of the Ombudsman as determined by appropriate laws and issuances.

SEC. 15. Immunity; Discharge of Co-Respondent/Accused to be a

Witness. - Any public official or employee or any person having been charged with another under this Act and who voluntarily gives information

pertaining to an investigation or who willingly testifies therefore, shall be exempt from prosecution in the case/s where his/her information and

testimony are given. The discharge may be granted and directed by the

investigating body or court upon the application or petition of any of the respondent/accused-informant and before the termination of the

investigation: Provided, That:

(a) There is absolute necessity for the testimony of the respondent/accused-informant whose discharge is requested;

(b) There is no other direct evidence available for the proper prosecution of the offense committed, except the testimony of said

respondent/accused-informant;

(c) The testimony of said respondent/accused-informant can be substantially corroborated in its material points;

(d) The responden/accused-informant has not been previously convicted of a crime involving moral turpitude; and

(e) Said responden/accused-informant does not appear to be the most

guilty.

Evidence adduced in support of the discharge shall automatically form part

of the records of the investigation. Should the investigating body or court deny the motion or request for discharge as a witness, his/her sworn

statement shall be inadmissible as evidence.

SEC. 16. Implementing Rules and Regulations. - The Civil Service Commission in coordination with the Development Academy of the

Philippines (DAP), the Office of the Ombudsman and the Presidential Anti-Graft Commission (PAGC), shall promulgate the necessary rules and

regulations within ninety (90) days from the effectivity of this Act.

SEC. 17. Separability Clause. - If any provision of this Act shall be

declared invalid or unconstitutional, such declaration shall not affect the validity of the remaining provisions of this Act.

SEC. 18. Repealing Clause. - All provisions of laws, presidential decrees,

letters of instruction and other presidential issuances which are incompatible or inconsistent with the provisions of this Act are hereby deemed amended

or repealed.


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SEC. 19. Effectivity. - This Act shall take effect within fifteen (15) days

following its publication in the Official Gazette or in two (2) national newspapers of general circulation.

Approved,

This Act which is a consolidation of Senate Bill No. 2589 and House Bill No.

3776 was finally passed by the Senate and the House of Representatives on

February 8, 2007 and February 20, 2007 respectively.

Approved: JUN 02, 2007

B. FILING A COMPLAINT THROUGH OTHER MEANS

1. Clients may file their complaints of any nature relative to services rendered by the LGU or by service providers which include their

performance, compliance with the Citizen’s Charter, attitude and behavior through any of the following means, to wit:

A. Letters (by personal delivery or mail) B. Electronic Mail

C. Oral

1. All complaints received shall be submitted to the HRMO for review and validation

2. The complaints shall be acted upon in the same manner and procedure as indicated in the preceding section


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L I S T

O F

O F F I C E S

Office Department Head Contact Information

OFFICE OF THE

MAYOR

HON. LEOPOLDO N.

BATAOIL 632 - 4337

Municipal

Treasurer’s Office Lilibeth A. Manaoat 09171565190

Municipal

Accounting Office Nelson S. Gumapos 09175021228

Municipal Local Civil

Registrar Joan Jude R. Lopez 09298965960

Municipal’s

Assessor’s Office Engr. Jerome V.

Canullas 09175082342


Dr. Rodolfo E. Dela Cruz

09171570203

Human Resource Management

Office Raul A. Ungson 09175087381

Municipal Information Office

May V. Rueda 09178763377

MPDC

Municipal Social Welfare & Dev’t.

Office Lorenza R. Decena 09171563929/09278905980

Rural Heatlh Unit I Dr. Sandra V. Gonzales

09078043676

Rural Health Unit II Dr. Ferdinand V. Guiang

09171594777/09338606092

Market & Slaughterhouse

Arnulfto S. Bernardo

09171570238


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Arangkada Lingayen