multi-functional leadership - an abm college feb 2012

7/31/2019 Multi-Functional Leadership - An ABM College Feb 2012

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MULTI-FUNCTIONAL

LEADERSHIP

Ajit Nayak

MD- Haircare Asia BFO


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GlobalBFO

H&S

India

ALL

PT/H&S

AAI

GBU

H&S

NEA GBU- PT/H&S

My Career Journey

Asia BFO

PT / H&S /

VS


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EXERCISE

Which of you feels you are working with

the BEST (or WORST) team you have

ever been part of ?

What factors make the team successful

(or unsuccessful) ?

What did YOU do?

What did OTHERS do?

What came from outside the team?


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Team Effectiveness Model


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#1. Direction


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Key Questions


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Key MessageBe a credible magnet


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#2. Leadership


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Envisioning

Energizing

ExecutingEnabling

Engaging

The 5 Es of Leadership


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Key questions

1. Have we shared a common vision?

2. Have we secured buy-in ?

3. Do we have resources needed ?4. Are we resolving barriers quickly ?

5. Are we getting things done / following

through on plans ?


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#3. Role Definitions


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Key questions

1. Does every person in the team have a

defined role and responsibility? And are

they aligned?

2. Have we maximised the effectiveness by

matching strengths with tasks?


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Key MessageUnleash the Expertise


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#4. Robust Systems


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Key Questions

1. Do you have a decision making process?

2. Do you have a problem solving process?

3. Do you have a priority setting process?

4. Do you have a process for trackingwhether or not your team is deliveringgood results?


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Key MessageMake the process your friend, not

your enemy


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#5. Communication


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Key Examples

Informal Emails: for speedy response, to give a heads

up (e.g. heres what happened in the meeting).

File Memos: Captures important learnings or

observations (qualitative, store checks, meetings, etc.)to lead thinking.

Memo to Business Team: Reinforces direction, leads

action.

Formal Recommendation: Underutilized today, but canbe a powerful way to get what you want for

Management.

Issue Sheets: Good replacement for powerpoints when

framing an issue and options for an A.


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I notice that you use plain, simple language, short words,and brief sentences. That is the way to write (and

speak) English. It is the modern way and the best way.

Stick to it.

Mark Twain to a friend

The art of being wise is the art

of knowing what to

overlook

William JamesIf you unclutter your mind,

youll think more clearly

--Jack Trout


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Tips on Powerful Written Communication

Write with Senior Management in mind. Documentstravel and this is a good logic/clarity check.

Be concise, clear and specific.

Senior Managers are busy. The shorter, moreconcise, the better.

Brief, Brisk, Simple

Know where you are going before you start writingoutline your logic flow

Separate facts from opinions. Avoid sensationalist

language. Never be content with your first effort.

Remember the New York Times rule or the personleast in favor of your argument.

Be timely. The quicker the better.


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Tips on Powerful Oral Communication

Follow the discipline of the written tips. Be Concise.Brief, Brisk, Simple.

Avoid giving too much detail.

Listen first. Answer the question that was asked.

Be responsive to the listeners.

Dont Bluff.

Beware of inconsistencies from previous meetings orat least explain them.

Remember, its ok to say I dont know.


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Key MessageCommunicate! Communicate!!

Communicate!!!


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#6. Relationships


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Key Questions

1. How well are you keeping yourcommitment ?

2. What will make your team members feel

rewarded and recognized?3. What are the hidden agendas?


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Key MessageTreat others as they want to be

treated


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TEAM EFFECTIVENESS MODEL Tips

1) CLEAR DIRECTION* Align team on compelling business need * Be a credible magnet, be unstoppable

* Align on success criteria in achieving your vision

2) STRONG LEADERSHIP* Envision, Engage, Energize, Enable, Execute * Know your 5Es strengths/opportunities

* Think through the 5Es for each chunk

of the project

3) ROLE DEFINITIONS* Match individual strengths to task with single * Believe, really believe, other functions

point accountability can contribute and expect this

4) EFFICIENT & EFFECTIVE SYSTEMS* Decision making * Use the team to align on decision

* Results tracking making authority, issue resolution

* Resources planning process and results to be tracked

* Use this to motivate the team* Celebrate Wins/ Share Bad news faster

5) COMMUNICATION* Intellectual Honesty * Over communicate!!

* Give and receive robust feedback

* Common communication vehicle

6) RELATIONSHIPS* Meet commitments * Treat others as they want to be treated

* Know how others are recognized/rewarded * Dig out hidden agendas