mts_help

Copyright © 2011 by ZTE Corporation

All rights reserved.

No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation.

ZTE Corporation reserves the right to make modifications on print errors or update specifications in this guide without prior notice.

Version 1.0, 2011.07

Table of Contents

Introduction ....................................................................................... 1 Safety Warnings and Precaution..................................................... 1 Appearance ....................................................................................... 3 Insert MicroSD card .......................................................................... 3 Install and Uninstall under Windows .............................................. 4

System Requirements................................................................... 4 Installation ..................................................................................... 4 Uninstallation................................................................................. 4

Install and Uninstall under Mac System ......................................... 5 Installation ..................................................................................... 5 Uninstall......................................................................................... 5

Install and Uninstall under Linux System....................................... 5 Description of installation procedure ............................................. 5 Premise condition of installing UI software ................................... 6 Install gcc ...................................................................................... 7 Install kernel-devel ........................................................................ 8 Get started to installation............................................................... 9 Get Started to Run UI ...................................................................11 Two methods to run UI software: .................................................11 Common Problems and Troubleshooting.................................... 12

Descriptions of icons ..................................................................... 17 RCV/STV activation......................................................................... 18 MBlaze.............................................................................................. 18

Connect ....................................................................................... 18 Disconnect................................................................................... 18

Connection Log............................................................................... 18 Settings............................................................................................ 19 Help .................................................................................................. 21 Common Failures Table for Windows........................................... 22 Common Failures Table for Mac.................................................... 24 Common Failures Table for Linux................................................. 25

USB modem User Guide

1

Introduction

Thank you for choosing Mobile Broadband USB Modem MBlaze (hereinafter referred to as USB Modem).

USB Modem supports both CDMA2000 1X Mobile Broadband and CDMA2000 1X network. In the area where there is signal, it allows you to go surfing on the Internet.

The pictures in this user guide are only used to demonstrate your USB Modem’s functions, so they are maybe different from what you see on your USB Modem. Please refer to your USB Modem if they are differences.

Safety Warnings and Precaution

Use the original accessories or those authenticated by the manufacturer. Using any unauthenticated accessories may affect the USB Modem’s performance, violate the warranty provisions or relevant national regulations about telecom terminals, or even cause body injury.

Before pulling out the USB Modem, please use Windows safely removing the hardware and make sure to exit the application. Do not directly pull out the USB modem to avoid the damage of USB Modem or the influence on the normal operation of operating system.

Do not forcefully plug/pull the USB Modem to avoid the damage of connector.

Do not use your USB Modem near weak signal or high-precision electronic devices. Radio wave interference may cause failure to the electronic devices or other problems.

Turn off your USB Modem on airplane where it’s forbidden to use it. The USB Modem may affect the normal operation of electronic devices, therefore please follow the relevant regulations when using your USB Modem on airplane.

2

Turn off your USB Modem in hospital where it’s forbidden to use it. The USB Modem may affect the normal operation of medical apparatus, therefore please follow the relevant regulations when using your USB Modem in hospital.

Please do not use the USB Modem near flammable or explosive materials, otherwise it might cause failure or fire.

Keep your USB Modem away from water. This may cause overheating or failure if water or any other kind of liquid enters your USB Modem. Please do not use your USB Modem near high temperature, damp or dusty place.

Keep your USB Modem away from children to avoid shock, plunge or impact. It may cause body injury when the USB Modem is used as a toy.


3

Appearance

Insert MicroSD card

1. Open the cover of the microSD card as shown in the picture. 2. Insert the microSD card into the slot in the direction indicated by the

arrow.

3. Push back the cover of the microSD card.

MicroSD card cover

USB cover

4

Install and Uninstall under Windows

System Requirements

The USB Modem supports the following operating system:

Windows 2000　 /XP/Vista/7

　MAC

Linux

PC minimum configurations:

CPU Pentium-II/233MHz

USB interface 2.0 (USB1.0 and 1.1 compatible)

Optical Drive CD-ROM (for installation only)

Memory 128 MB

Disk Space 100 MB (used for installation of application)

Installation

1. Please connect USB Modem to PC through USB interface. You could also use data cable to connect.

2. The installation will automatically start. Please follow installation wizard.

3. The system will automatically find new hardware and install the driver. Wait for a while. Click “Finish” to complete installation.

Uninstallation

1. Select Start Programs (Appropriate Uninstall), and you will be asked if you want to remove the program. Click “Yes” to uninstall.

2. Please wait and then click “OK” to complete uninstall.


5

Install and Uninstall under Mac System

Installation

1. Download the program CrossPlatformUI- ..dmg from MTS website http://www.mtsindia.com.

2. Double-click the icon . 3. Double-click the icon in the setup volume to start the setup wizard.

Follow the wizard to complete the installation step by step. 4. Click “Restart” to complete the software installation.

Uninstall

1. Select Finder Applications (Appropriate Uninstall), double-click the icon and you will be asked if you want to remove the program. Click “Yes” to uninstall.

2. Please wait and then click “OK” to complete uninstallation.

Install and Uninstall under Linux System

Description of installation procedure

The UI software setup package under Linux (Ubuntu, openSUSE, Fedora,…) system contains the driver of USB data card and offers different driver source codes according to different Linux kernel versions. They are put under the setup path: /usr/local/bin/ztemtApp/zteusbserial, and saved in different sub-folders.

The setup package will automatically compile the corresponding driver

6

version and load the driver (insmod ztemt.ko) during the installation.

Therefore, you need to install gcc compiler and kernel development package (kernel-devel) in advance.

Ubuntu9.04 system is an exception because the USB driver module has already existed in this version of system kernel. The setup package will omit the step of compiling the driver after confirming that the system version is Ubuntu9.04; instead, it would modify the system pilot configuration (menu.lst) in order to support different ZTE USB data cards.

You need insert USB data card when installing UI software under Ubuntu9.04 system, otherwise, you are unable to install the driver parameters of this type of data card. Please pay attention to it.

Premise condition of installing UI software

Since the installation of Linux system package is rather complicated, you need have certain experiences of using Linux system to complete the installation. It’s recommended to select the corresponding package upon the system installation, which is the simplest method.

In order to offer those users who are not familiar with Linux system installation a reference and quick installation guide, and provide the troubleshooting methods to the technical staff, we hereby write this document.

(The installation methods may vary among different types of Linux system. Here we take openSUSE for example)

gcc compiler and kernel-devel should be installed in the system because the driver needs to be compiled during the installation. If gcc compiler and kernel-devel are not yet installed, install them from their respective Linux system installation CD.


7

Install gcc

Recommended method: when installing Linux system, select gcc relevant package at “Development Tools”.

Or install it again from CD after the system is installed.

Open SUSE: it’s recommened to install with yast setup package manager. Select software, search the setup package from CD and then select Install.

Take gcc package installed under openSUSE11.1 system for example. The relevant packages installed are listed as below (for reference only):

gcc-4.3-34.168

gcc-c++-4.3-34.168

gcc-info-4.3-34.168

gcc43-4.3.3_20081022-9.5

gcc43-info-4.3.3_20081022-9.5

gcc43-gij-4.3.3_20081022-9.2

gcc43-c++-4.3.3_20081022-9.5

8

libgcc43-4.3.3_20081022-9.5

gcc-gij-4.3-34.168

Ubuntu: Require PC to connect the network, and then use apt-get install command to install.

e.g.: sudo apt-get install gcc

Feora: use yum command to install. e.g.: yum install gcc.

Install kernel-devel

Select the corresponding package when installing Linux system. The detailed name and version might vary according to different Linux system versions.

Or add the corresponding setup package from CD after the system is installed.

OpenSUSE: it’s recommended to install with yast setup package manager.

Take openSUSE11.1 system for example. The kernel packages installed are listed as below (for reference only):

kernel-source-2.6.27.7-9.1

linux-kernel-headers-2.6.27-2.28

kernel-pae-base-2.6.27.7-9.1

kernel-pae-2.6.27.7-9.1

kernel-syms-2.6.27.7-9.1

kernel-pae-extra-2.6.27.7-9.1

Fedora: it’s recommended to use yum manager to install.


9

e.g., yum install kernel-devel (Require PC to connect the network)

Ubuntu: Require PC to connect the network, and then use apt-get install to install.

e.g., sudo apt-get install kernel-devel

Get started to installation

After the installation of gcc compiler and kernel-devel, you could start installing cross-platform UI software.

1. Download the corresponding Linux version package

Download the corresponding Linux version package on our website www.mtsindia.in/mblaze.

Generally, there are three kinds of packages for different Linux OS.

CrossPlatformUI-Vx.x.x-i386-ubuntu.deb

This is DEB format setup package used for Ubuntu system

CrossPlatformUI-Vx.x.x-i586.opensuse.rpm

openSUSE system setup package

CrossPlatformUI-Vx.x.x-i586.fedora.rpm

Fedora system setup package

2. Double-click the package to install

Insert the USB data card, and double click the setup package.

3. Adopt command line to install

Open the terminal program and key in the command:

sudo rpm –ivh /media/cdrom0/

10

CrossPlatformUI-Vx.x.x-i586.opensuse.rpm #openSUSE

sudo rpm –ivh /media/cdrom0/ CrossPlatformUI-Vx.x.x-i586.fedora.rpm #Fedora

sudo dpkg –i /media/cdrom0/ CrossPlatformUI-Vx.x.x-i586.ubuntu.deb #Ubuntu

Because it requires super user authority during the installation, it might ask you to input super user password.

4. Adopt command line to uninstall

Open the terminal program and key in the command:

sudo rpm –e CrossPlatformUI ( #Fedora/openSUSE case sensitive)

sudo dpkg –r CrossPlatformUI ( #Ubuntu )

sudo dpkg –P CrossPlatformUI ( #Ubuntu )

5. Common problems during the installation

Authority problem

This problem occurs as the common users are installing. The installation can’t be completed because there is no enough authority. Please use sudo command to install (shown as above)

Old version not removed yet

The old version must be removed before installation, otherwise the installation will fail.

Uninstall method:

sudo rpm –e CrossPlatformUI ( #Fedora/openSUSE case sensitive)


11

or: sudo dpkg –r CrossPlatformUI ( #Ubuntu )

or: sudo dpkg –P CrossPlatformUI ( #Ubuntu )

Conflict among setup packages

If there is any conflict between the setup package and other software (generally, this won’t happen), you could perform compulsory installation (not recommended).

Method:

sudo dpkg –i --force-all CrossPlatformUI-Vx.x.x-i586.ubuntu.deb

This method is just currently applicable for the problem occurred under Ubuntu9.04 system.

Due to the driver problem, we will provide another zteusbserial-V1.0.deb setup package, which will have conflict with CrossPlatformUI software. Use the command above to solve the problem. The consequent versions will integrate the driver into UI software.

Get Started to Run UI

After all above installations, you could start running UI software.

Firstly insert the data card into USB port, wait for the driver to recognize USB data card, and then run UI program.

Two methods to run UI software:

1. Click the shortcut menu: Menu ->Connection->MBlaze （for customers）

2. Execute ztemtapp command through terminal program （for technical, market support staff）

a) After running UI in this way, the following information will display on the terminal, which will be used to track the problem.

12

b) If the shared library required by UI are not completely installed, you will see the system prompt of missing libaudio2 library after executing ztemtapp command.

See the figure below:

Common Problems and Troubleshooting

Has UI software been installed or not?

If UI software has been installed, the program would be installed at the following path: /usr/local/bin/ztemtApp. Execute the program through ztemtapp command.

You could use the command line to inquire the name of the package where the files are saved. The name will be used when you want to remove UI software. For example, if you want to inquire which package ztemtapp file is installed, you could run:

rpm –qf /bin/ztemtapp or dpkg –S ztemtapp

If it’s already been installed, the following information will return: “CrossPlatformUI-V2.x.x-*”, and the package name is CrossPlatformUI.

Can USB device be used or not

If the driver is installed successfully, you could inquire that ztemt.ko module has been loaded into the system through lsmod | grep ztemt command. At this point, you will find the device files such as ttyUSB0, ttyUSB1…under the directory: /dev/ after inserting the data card (1~ 2 seconds). ttyUSB0 corresponds to modem port.


13

If the installation fails, you will not find /dev/ttyUSB0. You are prompted with “Can’t find device” when running UI.

Why is there no response when clicking Application Internet 　　

MBlaze?

Solution: Input “ztemtapp” at the command line (Applications->accessories->terminal); If the system prompts you with “can’t find command”, the installation isn’t successful, you need install the software again.

If the system prompts you with “missing libaudio2” library, you need install the corresponding library file.

What shall we do if there is a prompt with “Can’t access the terminal or can’t find the device” after clicking MBlaze?

Solution: use the command “ls /dev/ttyU*” to check whether or not /dev/ttyUSB0, /dev/ttyUSB1, /dev/ttyUSB2 and /dev/ttyUSB3 exist. If they don’t exist, the device might be not be properly driven. You could manually compile and load the driver which is placed at /usr/local/bin/ztemtApp/, or seek for technical support.

What shall we do if there is a prompt with “insmod ztemt.ko failure” during the installation?

There are two reasons:

1. This usually happens as you remove UI and install again. You need restart to load normally because the driver module is not well compatible with the system.

2. It also happens under Ubuntu9.04 version system because the USB driver has already existed in the system and the ztemt.ko driver file provided by UI can’t be loaded again. However, we have built-in the automatic judgment and handling over Ubuntu9.04 in the setup package; if such an error occurs to your system unexpectedly, use the following method to manually pass two parameters to the kernel, and

14

make the kernel support ZTE USB data card.

Method: under the system startup interface, move the highlight to ubuntu9.04, press “e” key to edit, select the item you want to start, add space after the word splash, input “usbserial.vendor=0x19d2 usbserial.product=0xfff1”, press “Enter” to confirm and press “b” to start.

(The pvid value might vary among different data cards. Use the command “lsusb” to view.)

Manually compile the driver

1. In some special cases, the setup package can’t automatically compile the driver, so you need change the configurations yourself and manually compile the driver.

Method: enter the directory: /usr/local/bin/ztemtApp/zteusbserial, and find the corresponding kernel version of current system.

For example: if the operating system is 2.6.27 kernel, please use the driver in 2.6.27 folder; if the operating system is the version below 2.6.27, use the driver in below2.6.27 folder. Enter the directory, execute make command. If the compiling is successful, ztemt.ko driver will be generated in current directory.

Execute insmod ztemt.ko to load and copy the ztemt.ko under zteusbserial directory.

2. If it prompts with “Can’t find kernel source code”, please change the path of KERNELDIR in Makefile.

(e.g.: KERNELDIR=/usr/src/kernels/2.6.27.4-79.fc10.i686)，and compile it again.

3. If you didn’t find the similar path in the system, follow the method above to install the kernel development package.

Configuration file path


15

When Linux setup program is being executed, UI configuration file, PC SMS inbox and phonebook will be saved in user’s directory.

~/.ztemtapp/ZTEEVDO/

Can’t exit due to exception of UI software

In some rare cases, UI process is locked and can’t exit, it will occupy USB device file and driver; it causes the failure of un-installation, and UI program prompts with “Still can’t find the device” after the device is plug out and plug in again.

In this case you could use killall -9 App to end UI process and let the system release all used resources.

Plug in/out the device to normally run UI software.

What shall we do if the uninstall fails and the software package can’t be installed again?

The common users use “sudo dpkg -i --forece-all setup package name” to perform compulsory installation, and this will cover some remaining information and has no influence upon the system. Root users don’t need sudo. Please note that there are two “-” before force and there is no space between “force” and “-all”.

Unable to run the UI after software installation and the following prompt appears (Fedora12 system)

Loading XCommm failed due to selunux settings. See the solutions below:

Enter the directory of /etc/selinux, edit the config file and replace

16

“SELLINUX=enforcing” with “SELLINUX=disabled”. Refer to the following command:

Restart your PC after changing the config file, and then you could run the UI normally. Or you could check if SELINUX is disabled or not in the config file prior to the installation of Fedora12 system; if not, Please change it.


17

Descriptions of icons

RCV/STV activation MBlaze Connection

Log

Settings Help

Descriptions of icons on status bar

Icons Descriptions Icons Descriptions

Mobile broadband network indication Network unavailable

1X network indicationSignal strength indication (the more bars there are, the stronger the signal is)

Hybrid mode allows connection to both 1x and Broadband networks. Broadband network will be selected automatically on priority basis.

Sleep indication

Connection indication Roaming indication

Note:

If the microSD card is inserted in the device, the system (under MAC system) might pop up with the reminder “Device removed” upon the opening of UI, this is normal, so please click “OK”.

18

RCV/STV activation

Click button to enter the RCV or STV activation interface, which prompts you to enter a 16-digit Pin code and click “Activate” button to recharge.

After receiving your message, the system will send back a short message with confirmation of successful recharge.

Note:

RCV/STV activation function can be used only when 1X or Hybrid mode is selected in network settings (see below).

MBlaze

Connect

Click icon to set the relevant parameters. For details, please refer to “Settings”.

Click to enter the interface.

Click

Please connect the USB Modem and PC with USB extension cable under weak signal to obtain the optimal performance. If necessary, adjust the USB Modem’s position and the antenna’s direction.

Disconnect

Click to disconnect from Internet.

Connection Log

Click icon to view Connection Log. Connection records save the


19

previous relevant information including Start at, Duration and Transmit bytes, which will help you to know the status easily.

By switching among “List”, “Monthly” and “Statistic”, you could inquire the records every time, by month or by time.

Note:

Connection logs are given only for indication and can not be used for billing purpose.

Delete Connection Records

Click button to delete the records you have selected on the interface.

Clear Connection Records

Click button to delete all the records.

Settings

Click to enter the settings interface.

Network Connection Settings

Set work mode as 1X or Broadband or Hybrid. After the setting, click “Apply” button to save the settings on the current interface.

Click “Default” button and then “Apply” button to restore the settings on the current interface to factory default.

To check your mobile phone number, click “Check my phone number” button. After receiving your message, the system will

20

send back a short message with mobile phone number associated with your MBlaze modem.

To check your account balance, validity period and remaining activated data bundle (if applicable), click “Check my balance” button. After receiving your message, the system will send back a short message with your balance related information.

Note:

1. The default network setup parameters are as below. Different regions may have different network setup parameters, so please consult your local telecom operator. 2.“Check my phone number” and “Check my balance” functions can be used only when 1X or Hybrid mode is selected in network settings. 3. During the connection to the network, the users can't change mode 1X/Broadband/Hybrid.

Phone:#777

User:[email protected]

Password:MTS


21

Help

Click button to view the help file. Click “Help” button to view the relevant help file. You could view the software version information under “About”.

Note:

Due to different laptop/PC configuration, if auto pop-up of dialer have issue and display a warning indication, please press OK and click icon on desktop manually to open dialer.

22

Common Failures Table for Windows

Failures Causes Solutions

Error occurs during the program installation.

The setup file may be damaged.

Please download the program on MTS website http://www.mtsindia.in/mblaze and reinstall it.

The computer can't be restarted as the microSD card is inserted into the device.

The main board can't detect the system files because the microSD card can't work normally upon start-up.

Remove the device and restart the computer.

Directly run the software before the USB Modem is plugged in.

Close the software, plug in the USB Modem and run it again.

Open port failed. The port is occupied by other applications, such as “Hyper terminal”, or the software is already run.

Close relevant software and run the software again.

CD-ROM will automatically disappear once the program is installed successfully.

This is normal. If you want to display CD-ROM disk ordinal, you could firstly remove the program and then insert the USB modem again. No CD-ROM disk

ordinal in “My Computer”.

The program is not yet installed, and no other previous version was installed in the system.

Please restart your computer. Please contact your local operator or product technical support center if CD-ROM disk ordinal doesn't appear after your computer is restarted.

The program has already been installed in current system.

Firstly remove the original program and insert the USB modem again. The installation

program can't auto set up. (If the USB Modem supports auto setup function.)

Autorun function in CD-ROM is disabled because of installation of anti-virus software in the system, or Windows Vista system itself disabled Autorun function in CD-ROM in default.

Open “My Computer” to enter CD-ROM disk ordinal, and double-click Setup.exe to install manually.

Antenna is not connected to the USB Modem.

Insert the antenna into the USB Modem.

Out of the network service area. Make sure it is in the CDMA network service area.

No signal indicated.

The antenna or RF component is damaged.

Replace relevant damaged parts.


23

Wrong setting of parameters. (Phone, User, Password.)

Correct the parameter settings. Consult your service provider for details.

Not enough money. Consult your service provider for details.

Dialing failed

Network congestion or failure. Try again later. The USB Modem is being connected. (It usually occurs when the Internet connection is immediately made after the call is dialed.)

Reconnect. Internet connection failure.

Poor network signal. View signal strength indication and check if the antenna is properly inserted.

The driver might be unable to work and the application is unable to run normally if the USB modem is pulled out and plugged in again when the application is being used under Win2000 (SP4) operating system .In this case, the device in device manager will be marked with yellow exclamation mark, and the system must be restarted to run normally.

The operating system needs installing Update Roll 1 patch for Win2K SP4.

Please download the patch from the following web site and install it.。http://www.microsoft.com/downloads/details.aspx?familyid=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en.

24

Common Failures Table for Mac


Error occurs during the program installation.

The setup file may be damaged.

Please download the program on MTS website http://www.mtsindia.in/mblaze and reinstall it.

The installation program can't auto set up. (If the USB Modem supports auto setup function.)

The program has already been installed in current system.

Firstly remove the original program and insert the USB modem again.

Directly run the software before the USB Modem is plugged in.

Close the software, plug in the USB Modem and run it again.

Open port failed. The port is occupied by other applications, such as “Hyper terminal”, or the software is already run.

Close relevant software and run the software again.

CD-ROM will automatically disappear once the program is installed successfully.

This is normal. If you want to display CD-ROM disk ordinal, you could firstly remove the program and then insert the USB modem again. No CD-ROM disk

ordinal in “Finder”. The program is not yet installed, and no other previous version was installed in the system.

Please restart your computer. Please contact your local operator or product technical support center if CD-ROM disk ordinal doesn't appear after your computer is restarted.



Out of the network service area.

Make sure it is in the CDMA network service area.







Dialing failed.

Network congestion or failure. Try again later. The USB Modem is being connected. (It usually occurs when the Internet connection is immediately made after the call is dialed.)




25

Common Failures Table for Linux


Run UI and pop up the dialogue box “Can not find device file!”, and the command “lsmod|grep ztemt” shows no result.

The USB Modem's driver module which attaches with the setup package can not support your Linux kernel since the kernel version is not compatible.

Please refer to /usr/local/bin/ztemtApp/README to compile the USB Modem's driver module manually, then copy it to /usr/local/bin/ztemtApp/zteusbserial to replace the original one.



Out of the network service area.

Make sure it is in the CDMA network service area.







Dialing failed.

Network congestion or failure. Try again later.

The USB Modem is being connected. (It usually occurs when the Internet connection is immediately made after the call is dialed.)



Run UI too soon after inserting the USB Modem.Run UI and pop up the

dialogue box “Can not find device file!” Run UI too soon after PC

is restarted.

Please wait until the USB Modem’s LED ignites in a few seconds or re-insert USB Modem and restart the application.

mts_help

Documents

missing libaudio2 library

rom disk ordinal

common failures table

mts website http

perform compulsory installation

adopt command line

mobile phone number

usb modem supports