PLEASE FILL THE DETAILS IN BLOCK LETTERS

RETAIL OUTLET NAME: ______ CODE: _____ _

First Name:

Middle Name:

Last Name:

Date of Birth:

Gender (Male/Female):

Mother's Maiden Name:

Mailing Address: �-----------,

Post Code: P. 0. Box No:--===========-------==========:

City/Town: �------;:::==========:

Passport Number/National ID: .------=========�

Phone Number (Res.):

Phone Number (Off.):

Mobile Phone Number: Would you like SMS alerts for transactions? (chargeable)

D Yes 0No ·sMS alerts to be received in the M-PESA phone number indicated above.

E-Mail Address:

Nationality:

Bank Name:

Bank Account Number:

Next of Kin details Name:

Passport Number/National ID: ,-------===;------;:====�

Post Code: P. 0. Box No:,--:::::========-----=====::::;

City/Town:

Mobile Phone Number:

INITIAL LOADING

D Attach a copy of Passport/National ID and produce the

original for verification

Amount of initial load (KES): ______________ (Minimum initial load KES.750)

M-PESA ReceipVConfirmation No. ___________ _

'This card will only be activated after the initial load is made through your M-PESA Account.

I hereby apply for the issue of a M-PESA PrePay Safari Card to me and declare that the infonmation included in the application is true and correct. I accept that l&M

Bank is entitled in its absolute discretion to accept or reject this application without assigning any reason whatsoever. I have read, understood and agree to the attached Terms & Conditions. If this application is accepted, I will be bound by the Terms & Conditions as may be in force from time to time and use of the card shall be deemed to be acceptance of those terms and conditions. I authorize l&M Bank, Safaricom and/or its associates to verify any information or otherwise at my

office/residence or to contact me, my Employer/ Banker/ Credit Bureau / CBK or any other source to obtain or provide any information that may be required for confirming membership requirements or maintaining my account in good standing.

I agree to an ongoing confirmation for use of my name, address, e-mail ID and

mobile number for marketing / merchandising offers between l&M Bank, Safaricom and other companies. I understand and acknowledge that local laws and Central Bank of Kenya rules and regulations lay down norms and limits for the purchase and use of foreign exchange. I undertake that the usage of the M-PESA PrePay Safari Card by me will be in accordance with the Central Bank of Kenya and the applicable laws in force from time to time. In the event of any failure, on my part, to do so or in the event of any information supplied by me being incorrect or inaccurate, I agree that I will be solely liable for any/all penalties and / or action under the local laws and / or regulations as may be in force and, governing the purchase and use of the M-PESA PrePay Safari Card. I agree that if I permit someone else to use my Card, the Bank will treat this as if I have authorized that

person to use my Card and I will be responsible for any transactions initiated by such person with my Card.

Name: ___________________ _

Signature: __________ Date: _____ _

For Bank use only

Card Number:

Reference No:

Payment (loading) Amount '----;:::===========�

M-PESA Receipt/Confirmation No.

M-PESA Amount

Maker: Signature: _____ _

Checker: ______ _ Signature: _____ _

Authorizer: ______ _ Signature: _____ _

Stamped: Date: _______ _

For any queries, call l&M Bank 24hr Call Centre(+254 20 322 1000}

M-PESA PREPAY SAFARI CARDTERMS AND CONDITIONS

The following terms and conditions apply to the Safarlcom and MPESA branded PrePay Safari Card Issued by l&M Bank and shall form a legally binding agreement between Cardholder and l&M Bank. DEFINITIONS: In these terms and conditions, the following words have the meanings set out hereunder, unless the context indicates otherwise: 1. "Agent" means any company/individual appointed and authorized by l&M Bank to participate in the sale, distribution, reloading and refunding of Cards and the expression 'M-PESA Agent' as used in these terms and conditions shall be construed as such. 2. "ATM· means an automatic teller machine/terminal displaying either VISA 8ectron, Plus Logo or VISA Flag for effecting cash withdrawals, at which, Inter alla, the Card may be used for the purpose of withdrawing Funds. 3. "Card" means the Safaricom and M-PESA branded PrePay Safari Card issued by l&M Bank to the Cardholder. 4. "Cardholder" means such customer of l&M Bank to whom the Card has been issued pursuant to an application by such person, and who is authorized by l&M Bank to hold the Card. 5. "Funds• means the monetary value purchased and loaded onto the Card by the Cardholder through the M-PESA System, l&M Bank branches or participating Agents in respect of which the Card has been issued and any additional monetary value that may subsequently be purchased by the Cardholder (not including any sales commission or fees paid to such person/s, as are authorised by l&M Bank so to do, from whom the Card was purchased), less any amounts previously spent and any applicable fees charges, conversion fees, and other expenses incurred in connection with the use or possession of the Card. 6. "l&M Bank" means �M BANK LIMITED 7. "l&M Bank ATM" means an ATM owned and managed by l&M Bank and displaying l&M Bank Logo 8."Merchant" shall mean any person who owns or manages or operates a Merchant Establishment. 9. "Merchant Establishments" shall mean establishments which honour Cards. 10. 'M-PESA System' shall mean the proprietary mobile money transfer system operated by Safaricom through which registered Subscribers may send or receive money or make payments from their mobile phones. 11."PIN" means the Personal ldentification Number as provided to the Cardholder by l&M Bank , for use with and in relation to the Card in terms hef'eof and the expression I-PIN shall be construed accordingly. 12. "'POS Tenninal'" shall mean point of sale electronic terminals at Merchant Establishments whether in Kenya or overseas, capable of processing Transactions and at which, amongst other things, the Cardholder can use his Card to access his Funds to make purchases. 13. "Safaricom" means Safaricom Limited. 14. "Shared Network" shall mean ATMs which are not owned by l&M Bank but which accept Cards issued by l&M Bank. 15. "Subscribe,., shall mean any person registered to use the M-PESA System to send or receive money or make payments. 16. "Transactions" shalt mean cash withdrawals from the ATMs and I or any purchases made at the Merchant Establishments through the use of the Card.

ELIGIBILITY FOR TtlE CARD, MANNER OF

and maximum amount loadable, as may be determined by l&M Bank and Safaricom from time to lime.

Upon Issuance of the Card, the Cardholder shall sign on the rev8fse of the Card. The Card, as may be issued by l&M Bank to an applicant, is the property of l&M Bank and is not transferable and will be honoured at merchant establishments only when the Card bears the signature of the Cardholder on the reverse and upon presentment to a Merchant Establishment by the Cardholder. USE OF THE CARD

The Card may be used to access Funds at any ATM worldwide that displays the VISA Electron or Plus logo or Vtsa Flag that accepts such Cards

To withdraw the Funds, the Cardholder will need to insert the Card into the ATM, enter the PIN, and the amount of desired Funds. The Card should be retrieved upon such usage.

The Cardholder may also use the Card to pay for charges incurred at Merchant Establishments worldwide, subject to the condition that l&M Bank and the Merchant Establishments reserve the right at any time to refuse to pennit the use of the Card at the Merchant Establishment for any reason whatsoever.

The amount of each purchases made through the use of the Card or withdrawal of the Funds will be debited immediately from the Funds of the Cardholder.

In the event that there are insufficient Funds to honour the requested transaction, the transaction will not be honoured.

The Cardholder may surrender the Card at any point in time and obtain refund of the balance of the Funds, by filling up the refund form, as prescribed by l&M Bank, along with copy of the Cardholder's passport/Identity document, the Card and such other documents as required by l&M Bank. The refund shall be made in the currency of purchase only. Use of the Card at any unauthorized location or for any purpose other than as stated under these tenns and conditions is strictly prohibited and may result in cancellation of the Card by l&M Bank.

Neither l&M Bank nor Safaricom will be liable for any loss, direct or indirect, that may be suffered by the Cardholder as a result of any unauthorized use or cancellation of the Card.

TRANSACTIONS OVER THE INTERNET The Card can be used over the Internet and the

Cardholder will assume all risks associated with such transactions.

The Cardholder may also access information on the Card through the website www.imbank.com including outstanding balance and statement of transaction history as well as 'hotlisting' the card. For this purpose, the Cardholder will be assigned an I-PIN.

LIMITS ON USE OF THE CARD l&M Bank reserves the right to limit the amount of Funds

that may be used for effecting any Transaction through the use of the Card per day or over a specified period.

ATMs or Merchant Establishments may also limit or restrict the number of Transactions that may be effected through use of the Card. These limitations will vary for every ATM and / or Merchant Establishment. Neither l&M Bank nor Safaricom shall be responsible for either ascertaining, or nolifying the Cardholder as to sueh limits/restrictions and shall neither be liable for any loss suffered by the Cardholder due to these restrictions, limitations or to a lack of unifonnity between transactions requested at ATMs and/or Merchant Establishments.

APPLYING/OBTAINING THE CARD, CONDITIONS OF BENEFITS ISSUE OF THE CARD The Card enables the Cardholder to obtain the Funds in

Any registered M-PESA Subscriber may apply for the issuance of the Card through any l&M Bank branch or participating Agent in Kenya

The issuance of the Card is subject to compliance by the applicant of the provisions of applicable laws, rules, regulations and directions as issued by the Central Bank of Kenya or other appropriate authority under any law in force from time to time. l&M Bank may, at its sole and absolute discretion, refuse issuance of a Card or cancel an issued Card without notice , if satisfactory know-your-customer and money laundering guidelines are not met or if it has reason or suspicion to believe that the Cardholder has violated or intends to violate any exchange regulations or uses/will use the Card for money laundering purposes.

The applicant for the Card will be required to complete and submit a duly signed application form as required by l&M Bank from time to time and further, to submit all such documents as may be necessary or required.

The validity period of the Gard shall be 60 months (5 years) from the date of manufacture. Subject to all the conditions being satisfied, the Card shall be activated within a period as determined by l&M Bank from time to time and upon receipt of monies and other requisite documents from the Card holder. Upon purchase of the Card, the Cardholder shall load and reload a certain amount of Funds into the Card through the M-PESA System subject to such restrictions on minimum

cash by withdrawal from ATMs and/or ascertain information as to the balance /s on the Card at ATMs/POS terminals (whether of l&M Bank or a Shared Networi<) or make payments at Merchant Establishments through POS terminals.

Cash withdrawn at an ATM outside Kenya with the Card, shall be In a currency as permitted by the Shared Network which owns/operates the ATM at which the withdrawals are made. The equivalent in the currency in which the C8roholder's Account is held, subject to any additional processing charges, conversion charges or any other fees, if any charged as per VISA International regulations in connection with such Transactions, shall be debited by l&M Bank to the Funds of the Cardholder.

No interest, compensation or any benefit/bonus is payable by l&M Bank or any other person to the Cardholder in connection with the Funds, nor do they entitle the Cardholder to any Overdraft/Credit facility.

Notwithstanding anything contained herein, l&M Bank may, at any time, without giving notice or reason, suspend or terminate all or any of services or their use by the CardhOlder. All provisions of these terms and conditions which in order to give effect to their meaning will survive the suspension or termination of the services and/or the use of the services by the Cardholder, and shall remain in full force and effect after suspension or termination of the Card. Notwithstanding such suspension or termination, the

Cardholder shall continue to be bound by these terms and conditions to the extent that

they relate to any obligations or liabilities of the Cardholder that remain to be performed or discharged.

The Cardholders may also avail of emergency, medical and travel assistance and concierge assistance services from time to time, as may be made available by l&M Bank at its sole discretion. Such services may be withdrawn, discontinued, cancelled, suspended and/or tenninated by l&M Bank at any time in its sole discretion.

INSURANCE: The Cardholders may be provided certain insurance

cover benefits at certain cost along with the Card. The Insurance Cover shall lapse upon expiration or cancellation of the Card by the Card holder or l&M Bank, as the case may be. All the claims arising under the Insurance cover shall be directly referred to and handled by the concerned insurance company end l&M Bank shall not be responsible for and any claims arising under the insurance cover, however the bank may assist in facilitating processing of the claims with concerned insurance company.

RELOADING THE CARD Upon exhaustion of the Funds loaded on the Card,

Cardholder may reload Funds onto the Card from their M-PESA account subject to compliance with all applicable laws, rules and regulations in force rrom time to time and subject always to such transaction limits as may be imposed by Safaricom from time to time

In event the Cardholder wishes to reload the Card, l&M Bank ard Safaricom reserve the right to·

(1) limit the amount of Funds that can be reloaded onto the Card;

(2) limit the number of times the Funds can be reloaded onto the Card

(3) Decline a reload transaction, at its sole discretion. For the purpose of reloading the Card, Cardholder shall

use their M-PESA account subject to the M-PESA customer terms and conditions.

The Funds shall be reloaded in Kenya Shillings only and the amount of reload shall be in strict accordance with the limits specified by the applicable laws, rules and regulations in force from time to time.

MAXIMUM SPENDING LIMIT Any Card Issued to Cardholders will be subject to a

maximum spending limit as specified by l&M Bank from time to time. subject to Central Bank of Kenya guidelines and the applicable laws, rules and regulations in force from time to lime.

PROHIBITION ON OBTAINING MULTIPLE CARDS No individual may apply for or maintain multiple Cards. In

the event the Cardholder has obtained the Cards at previous occasions, at any given point in time, the last of such Card as issued to the Cardholder shall be valid and active, unless cancelled or terminated by l&M Bank.

PERSONAL IDENTIFICATION NUMBER To enable the Cardholder use the Caro, a PIN will be

issued to the Cardholder by t&M Bank, which will be provided/enclosed with the Card. In case of a re-dispatch request of PIN, unless otherwise detennined by l&M BanK as to the mode of delivery of the PIN, the PIN shall be mailed to the Cardholder (at such address as has been specified in the application form for the Card) in a sealed envelope. If in case the seal has been broken, or the Cardholder finds the envelope tampered with, the Cardholder should refrain form using the PIN, and should immediately inform l&M Bank at +254 20 3221000 or such other number as l&M Bank may specify from time to time. Upon receipt of such intimation from the Cardholder, l&M Bank shall block the PIN and generate a new PIN and mail the same to the Cardholder.

The PIN, as received {in a seated envelope, and which has not been tampered with) may be used at any ATM. The PIN (as originally provided or which is subsequently changed), by Its usage together with the Card, or independently, and the transactions or

instructions issuing pursuant thereto, are deemed to be transaction conducted, or instructions given, by the C8roholder.

In addition, an I-PIN will also be allocated to the C8roholder which will be required for access to the Cardholder's account information ttvough the internet. Cardholders should maintain the same level of security with I_PINs as with their PIN.

COMPLIANCE WITH APPLICABLE LAWS, RULES AND REGULATIONS

Utilization and/or possession of the card by the Cardholder is required to be in accordance with the applicablO laws, rules, regulations and directions as issued by the Central Bank of Kenya or other appropriate authority undef' any law in force from time to time.

The Card may be used outside Kenya , subject to applicable laws, rules and ragulations in force from time to time in Kenya and subject to such restrictions/ limitations

under the applicable laws, rules and regulations from time to time in the country where the card is used.

The Cardholder shall be solely responsible to the concerned authorities In event of any violation of the applicable laws, rul&S and regulations in force from time to time.

l&M Bank and Safaricom will not be liable for any direct, indirect or consequential loss or damage, arising from or related to the non-compliance by Cardholder with the applicable laws, rules and regulations in force from time to time.

The Cardholder hereby indemnifies and agrees to keep l&M Bank and Safaricom indemnified against all actions, claims and costs, charges and expenses arising out of or as a consequence of the Cardholder not complying with the applicable laws, rules and regulations in force from time to time

In case the Card is cancelled (or Its use suspended), whether on account of non-compliance with the applicable laws, rules and regulations In force from time to time or otherwise, neither l&M Bank nor Safaricom shall be responsible for any use/attempted use of the Card, resulting in the Card being dishonoured or otherwise. The risk of honouring of a Card that is cancelled (and/or suspended) on its presentment is of such person and/or of the Cardholder in the individual capacity.

In case of any suspicion or indication of violation of foreign exchange regulations or of any improper usage including money laundering, l&M Bank may, at its sole and absolute discretion, cancel or suspend the Card without prior notice and may refund any outstanding balance of Funds. Notwithstanding the generality of the foregoing, l&M Bank reserves the right to report suspicious activity to the relevant body.

RECORDS �D STATEMENTS OF THE TRANSACTIONS ATM Receipts: When the Cardholder completes a

transaction through an ATM, the Cardholder shall ensure that the Cardholder obtains and verifies any receipts / record received, if any, through such ATM.

Balance lnfonnatlon: ATMs or the receipts/record, if any, may show the balance Funds when the Card is used at such ATM. The Gard holder may also get information regarding the balance available Funds, by calling up l&M Bank Call center.

History: An email statement of the monthly transactions may be obtained by the Customer subscribing to this facility by calling l&M Bank Call centre, and activating/lodging a request for the same, which request shall be processed at the earliest possible time, provided that l&M Bank shall not be responsible for any delay or non-receipt of such monthly transaction statement, or for integrity of the contents, post its due dispatch by �M Bank, or for any viruses or the like in the email sent. The Cardholder may also obtain this infonnation by accessing the Card account ttvough l&M Bank's internet website by using the allocated User Identification Number and I-PIN.

ERRORS, QUESTIONS OR COMPLAINTS The Cardholder may call l&M Bank Call center, in event of

any queries or complaints in connection with the Card or the monthly statements etc. Alternatively, the Cardholder may email l&M Bank at mailto: the applicable email address.

Further, in case of complaints, the Cardholder should provide sufficient and correct details In writing to l&M Bank in order to enable l&M BanK to investigate and respond on the complaint or query appropriately.

The following information will be provided by Cardholder in such correspondence:

0) Name, address and Card number of the Cardholder. OQ A detailed description of the transaction and/or the

complaint (including the date of the transaction and the location of the ATM / Merchant Establishment) and the basis or reason for the Cardholder to dispute the Transaction or raise a query or complaint; and

(iii) The Transaction amount. In event any further information / document is required by

l&M Bank for investigation or resolution of the matter, the Cardholder hereby agre&S to provide the same.

Where an inquiry is not settled to the satisfaction of the Cardholder, l&M Bank may advise the Cardhotder in writing or otherwise of the results of its investigation and/or the manner of resolution, if any, of the complaint.

In case of queries or complaints with regards to M-PESA transactions the Cardholder shall contact Safaricom at the applicable contact details.

SECURITY OF THE CARD AND PIN The Cardholder should maintain the confidentiality,

safety and security of PIN, and note that the failure to observe confidentiality, safety or security of the PIN can result in the Cardholder incurring liability on the Card of use of the PIN.

The Cardholder agrocs that the security of thO Gard and PIN is very important. If the Cardholder fails to observe security of the Card and PIN, the Cardholder may have to bear any losses suffered Oncluding loss of all or part of the Funds) as a result of unauthorised use of the Card.

l&M Bank recommends that the Cardholder