OBJECTIVETo contribute my education and proven training and management skills in a challenging position.

KEY STRENGHTS

14 years work experience mainly in the field of Training , Translation and sales &customer service

Founded knowledge in Training and customer relationship management

Excellent communication and interpersonal skills Hard worker, flexible, fast learner Excellent analytic skills and structured work

STUDIES

06/1996 - 07/2000 Graduate in Faculty of Arts – English DepartmentUniversity: Zagazig University - Egypt

10/2008 – 3/2009 Edexcel Human Resources Management Diploma SEMINARS

04/2012 NFPA 1081-Standard for Industrial Fire Brigade Member Professional Qualification , Chapter 7-2012 Edition- Interior Industrial Fire Brigade Member Phase 1&2 (Fire Fighter1)

04/2011 NFPA 1006 Standard for Technical Rescuer Professional Qualification – Chapter 7

02/2011 NFPA 1006 Standard for Technical Rescuer Professional Qualification – Chapter 6

10/2011 CIT Train The Trainer12/2008 Certified Human Resources Development specialist Edexcel UK12/2008 Certified Human Resources specialist Edexcel UK

4/2008 Certified Professional Trainer and test administrator CBP ( Customer Service, Sales, Business communication)

06/2004 - 07/2004 Certified English Trainer by the American University in Cairo01/2005 Intel-Certification for Trainers

PROFESSIONAL EXPERIENCE

09/ 2014 – Present Business Development ManagerCompany: Averroes Business Advisory and Services

Line of business Business Advisory and Services

Responsibilities: Provides leadership for the commercial training function

Prepares training line marketing plan including customer segmentation, product offering, marketing strategies and marketing mix

Consult with external clients on training needs

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Mohammed MoussaMobile: + 974 70416605

+ 974 50390537E-mail: maesm2@hotmail.com

Prepares training calendar and responsible for achieving agreed targets

Manages staff within the area, creating targets and managing the sales team

Tenders of relevant public and privates projects training related successfully

Managing ongoing projects abroad Manages outsourced suppliers (Trainers) and or

different associate working in the same field that could be involved in tendering process if applicable

Generates reports on performance, improvements and areas for future development in all areas of responsibility

Lead proposal preparations and Negotiate clients and supervises the training functions delivery to key clients

Develops both existing and new income streams as required

Attends meetings, events or other related activities when and where required

Creates new training offerings, programs and opens new business opportunities with new and existing clients

Develops and agreed strategy for marketing and advertising of commercial services and products

Creates continuous process improvement initiatives to increase efficiency, reduce costs, drive sales and increase profitability

08/ 2009 – 05/2014 Training ManagerCompany: ADEX (Egypt)

Line of business Training Company

Responsibilities: Prepare the training plan Analyze training needs for external clients. Consult with external clients on training needs Develop and review training materials Lead & provide assistance for the team of trainers Provide translation when needed Managing ongoing projects abroad Deliver courses in an efficient way ( some courses:

English, Customer Service, Sales and effective communication)

Evaluate training programs and give feedback Provide reports, conduct meetings and deliver

information to the team

Key Accomplishments:

Succeeded to make job analysis , write job descriptions , identify performance gaps and make a training strategy for Shorouq Academy (400 employees)

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Succeeded to manage a project of training 100 employee of Saudi Water Desalination Corporation in association with our American partners on Hazmat, CPR, Rescue and Fire Fighting.

Succeeded to train SIPCHEM Governmental Relation Department staff on customer service and effective communication (tailored course)

Succeeded to train Installations Security Forces, Jubail, on English

6/ 2009- 05/2014 English , Customer Service and Soft skills Trainer (Part time) Company: Al Sahrq Academy (Egypt)

Line of business Training Center

Responsibilities: Provide training on customer service, soft skills and English.

Provide a positive and stimulating learning environment

Deliver lessons in a high quality & efficient way Reviewing & improving educational material.

Accomplishments: Succeeded to train 30 trainees on customer service and effective communication and 60 trainees on English

10/ 2007-3/2009 Assistant Regional Training Manager , Center Manager and CBP Trainers Team LeaderCompany: MENA Business Services (Abu Dhabi)

Line of business Training and contact centers CompanyResponsibilities: Analyze training needs.

Consult with external clients on training needs

Participating in preparing training materials Review training programs in coordination with

concerned head of departments Prepare and send weekly reports to the Head of

Department as required Prepare and send weekly reports to the regional

training manager Ensures the effective and efficient update of available

training programs Observing trainers in classes Supervise and support the team leaders of all

departments

Deliver appropriate Business courses and preparation for final exams

Deliver lessons in a high quality & efficient way Lead & provide assistance for the team Be the point of contact in the absence of the Head of

Department

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Provide reports, conduct meetings and deliver information to the team

Administrating the CBP exams and tests, and any other accreditation as per the management need

Keep trainers updated on skills for new materials and courses

Conducting courses to trainees within the Training Centre

Carry out duties in other MBS Training Centers if required, to provide cover on a temporary basis

Accomplishments: Succeeded to train and lead my team to train 148 trainee on customer service, sales , leadership , business communication ,ICDL and English

08/ 2005-10/ 2007 English and Soft Skills Trainer Company: ICI Dubai

Line of business Training instituteResponsibilities: Teach English as a foreign language for non-native

speakers from different countries (Iranian, Arab, German, Russian, Korean and Chinese).

Provide training on customer care, soft skills, and effective communication.

Doing translation work as required Reviewing & improving educational material

Accomplishments: Succeeded to train over 600 trainee from different nationalities on English, customer service, leadership ,and effective communication

07/2004 – 08/2005 English TeacherCompany: Omar Al-Farouq Experimental Schools

Line of business: Language schoolResponsibilities: English Teacher

Teaching English as a second language. Preparing &grading tests. Reviewing & improving educational material

06/2002 – 08/2003 Salesman & Customer ServiceCompany: Lifestyle L.L.C Dubai

Line of business: Home decor, perfumes & cosmetics, teens' gifts and Health & body accessories.

Responsibilities: Salesman & Customer Service Receiving goods. Merchandising. Making requisitions. Making feedback reports. Promoting items. Gift wrapping. Customer Service

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09/ 2003 – 07/ 2005 Sales Manager Company: Moussa Direct Sales L.L.C (Own Company)

Line of business: Retail Business in Notebooks/ Desktops & Peripherals , and Perfumes

Responsibilities: Several responsibilities Purchasing Selling Controlling Customer service

09/2000 – 06/2002 English Teacher/ Assistant of the Head of the English DepartmentInstitution: Al Arabia Private Schools include more than

1000 students

Line of business: Integrated school (Secondary, Preparatory, Primary, Kindergarten)

Responsibilities: Teaching English for all levels Preparing & grading tests Preparing & planning lessons Responsible person for parent-teacher conference Member of a committee to review & to improve school

books Supervisor for school trips Preparing School forms

LANGUAGES

Arabic (mother tongue), English (fluent)

IT Skills

Excellent Computer skills (Windows up to 8 & MS Office and internet ) Very good knowledge of hardware.

PERSONAL INFORMATIONNationality: EgyptianDate of Birth/ Place of Birth: 17. September 1979/ EgyptMarital Status: Married

Mohammed Moussa

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