monthly newsletter of emerald people’s utility …in and press report an outage to alert...
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ContentsFRONT: Winter Outages: What You Need to Know We're Here to HelpDo You Want to Help a Neighbor?BACK: Outages, Lightning Storms, & BrownoutsEmerald's 2016 CalendarHelp a Neighbor Heat Their Home
We care about our Customer-Owners and we understand times are tough. If you are struggling with paying your bill, our customer service representatives are ready to help. We can assist you with payment plans, provide suggestions and resources for energy savings in your home, and refer you to various local agencies that may have funds available to help.
If you're having trouble paying your bill, don't wait. Give us a call today to discuss your options.
If you are interested in helping a neighbor heat their home, consider donating to Helping Hands, Emerald's energy assistance program. See the reverse side for donation options.
Cold, wet weather reminds us winter is here and signals an increased possibility of storms and outages. While Emerald's crews work year-round to provide reliable service, some outages are inevitable. Here are a few important tips to keep in mind this storm season:
Reporting an Outage Emergency/outage service is available 24 hours a day, 365 days a year.
Call 541-746 -1583 to report an outage anytime, day or night. During large outages, phone recordings are updated frequently to provide callers with additional outage information. Please note that during a large outage, your call may be delayed due to high call volume.
Report an outage electronically using Emerald's SmartHub account management system. Once you've logged in, click on Report an Outage to send an instant outage notification to Emerald's 24-hour service line. Access SmartHub at www.epud.org.
Use your mobile device to report an outage when you download the free SmartHub app. The app provides all the same SmartHub tools found online. Simply log in and press Report an Outage to alert Emerald's 24-hour service line of your outage. The SmartHub app is available on GooglePlay and the App Store.
If the power does go out...1. Check your fuses and circuit breakers before reporting your outage.
2. Turn off and unplug sensitive electrical equipment (TVs, stereos, computers, etc.) to prevent damage when the power comes back on. Turn on your porch light so crews can monitor your power status.
NEVER go near downed power lines or any object touching a downed line. Doing so can put you at risk of a deadly electric shock.
Visit our website for outage preparedness and safety tips, including how to make your own 72-hour emergency kit.
www.epud.org, My Home, Power Outage Information
January 2016
Winter Outages: What You Need to Know
We're Here to Help
Do You Want to Help a Neighbor?
Stay Away, Stay Alive!
Learn More
Monthly Newsletter of Emerald People’s Utility District
Outage Updates In the event of an outage affecting widespread areas, updates will be posted on Emerald's phone recordings and website (www.epud.org, My Home, Power Outage Information).
Emerald does not monitor social media for outage reports, although information about large outages may be posted. To report an outage, please use the options listed above.
Lightning Storms: Lightning can travel along the home's electrical system to appliances still plugged in. Using or even standing near plugged-in electrical appliances is dangerous during thunderstorms. Using electrical devices like corded telephones, personal computers, and televisions present a danger to you as well as to the appliance.
Play it safe and unplug electrical appliances before a thunderstorm to save the device (and you) from being damaged. It's also recommended to turn the home's air conditioning system or heat pump off during thunderstorms as this will help protect the compressor from being damaged.
Brownouts: A brownout is caused by depressed (or low) voltage and can cause lights to flicker or dim. They are hard on electronics and appliances with motors, like refrigerators, furnaces, and most electronic equipment. The best thing to do when experiencing a brownout is to unplug sensitive equipment or throw the main breaker in your home until full power is restored.
Emergency Help: Have a personal plan in place to cover your needs. Those who require special medical equipment at home, such as respirators, should set up plans with friends or relatives to get to a site with electricity, and/or identify emergency centers at local social service agencies and churches.
Emerald developed a long-term strategic plan for the utility as it heads into a changing environment. Call 541-746-1583 or stop by Emerald's office to get a printed copy, or download it at www.epud.org, About.
2016 Calendars
Strategic Plan Outages, Lightning Storms, & Brownouts
2016 Calendar & Business Highlights
Emerald People’s Utility District
Service that .
Calendar2016.indd 1 12/9/2015 2:33:17 PM
Emerald’s 2016 calendar was mailed out in December. If you did not receive your copy, or would like additional copies, please call or stop
by our office. The calendar is designed by Emerald staff and is our gift to you. This year's edition features a look at the service provided by Emerald's line and tree crews. We value your opinion! If you have questions or comments about Emerald's 2016 calendar, please send us an email at [email protected].
Board of Directors
CONTACT EPUD 33733 Seavey Loop Eugene OR 97405
(541) 746-1583(800) 422-4086
fax (866) 284-7953 www.epud.org
Meetings are held on second and fourth Tuesdays at 5:30 p.m.; however, meeting dates and times are subject to change. Visit www.epud.org/board-of-directors/ to view the current meeting schedule.
©2016 Emerald People’s
Utility District Printed on recycled paper
Ron Davis, President 541-942-9675 / [email protected]
Katherine Schacht, Vice President 541-344-0569 / [email protected]
Lee Kelley, Treasurer 541-935-7773 / [email protected]
Penny Jordan 541-933-2867 / [email protected]
Kevin Parrish 541-747-8832 / [email protected]
R
Reliable Public Power Provider
Scott Coe 541-746-1583 / [email protected]
General Manager
Emerald People’s Utility District
33733 Seavey Loop Road,Eugene, OR 97405
541-746-1583 y www.epud.org
Approved by Board of Directors, October 13, 2015
A Guide for Achieving Our Mission in Tomorrow’s WorldLong TermSTRATEGIC PLAN
Help a Neighbor Heat Their HomeYour gift will help struggling families avoid choosing between heating their homes or buying food. Please help them stay warm and safe at home during these cold winter months with a donation to Helping Hands, Emerald's energy assistance program.
I want to Round Up for Helping Hands.I want to Round Up and add $ to my monthly bill for Helping Hands. For either of the above options, my bill will be rounded up to the nearest dollar. If I wish to change or discontinue my Round Up pledge amount at any time, I can do so by notifying Emerald PUD at 541-746-1583 or [email protected].
Enclosed is my donation to Helping Hands.
Sign up by returning this coupon with your bill, or mail to EPUD, 33733 Seavey Loop, Eugene OR 97405
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