M Care Services

WELCOME TO OUR FAMILY RUN

CARE COMPANY THAT

ENDEAVOURS TO PROVIDE A

PROFESSIONAL AND DEDICATED

HIGH QUALITY CARE SERVICE.

MOLYNEUX CARE SERVICES STATEMENT OF PURPOSE

Registered Manger Maria Molyneux

Responsible Individual Phillip Molyneux

Molyneux Care Services Ltd Room 2d Trigg House Warren Drive Prestatyn Denbighshire LL19 7HT Tel – 01745 852323

1

Molyneux Care Services

Statement of purpose

Molyneux Care Services Ltd are registered to provide

domiciliary care to -

People over 65 years of age.

People with Dementia.

People with sensory loss/Impairment.

People with Physical disabilities.

Aims and objectives

We aim to deliver care to an excellent standard which embraces

the fundamental principles of good care practice. It is the

objective of the organisation to provide a service of the highest

quality, to improve and sustain the clients overall quality of life.

By meeting the following objectives –

To ensure that the service is delivered flexibly,

alternatively and in a non discriminatory fashion, whilst

respecting each clients rights to independence, privacy,

dignity, fulfilment and the right to make informed choices.

To ensure that each clients values and needs are respected

in matters of religion, culture, race or ethnic origin,

political affiliation, marital status, parenthood, disabilities

and impairments.

To ensure that the care service is delivered in accordance

with the agreed contract of care.

To manage and implement a formal programme of staff

planning, selection, recruitment, training and personal

development, to enable clients needs to be met.

2

To manage the care service efficiently and effectively, to

make the best use of resources and to maximise best value

for both the purchaser and the client.

To match the nominated care assistant as closely as

possible to the client, respecting the need to change the

care assistant in the event of non-compatibility.

To undertake a risk assessment of environmental health

and safety hazards within the clients home, and to ensure

that any hazards are reported to the client/representative.

To ensure that all clients are provided with written

information on the organisations procedure for handling

complaints, comments and complements, also how and

where to use it.

Molyneux Care services will operate from our office based in

Prestatyn and will provide services to Rhyl/Prestatyn and the

surrounding areas.

All staff at Molyneux Care services will be N.V.Q level 2

trained or will be working towards the award and will be

enrolled within six months of commencing employment.

3

Philosophy of care

Molyneux Care Services philosophy of care aims to promote

and reflect the values that focus upon the individual client, as

being central to the care service planning and delivery of

care. In order to achieve this Molyneux Care has drawn upon

the fundamental core values of care which underpin the

service values. These are the basis for the provision of

individual care services. We believe the best person to plan

his or her future is that person. We help our clients to fulfil

their expectations and aspirations and we enable them to

make their own plans and decisions regarding their life.

These include –

Respect for the intrinsic worth, dignity and individuality

of the client. His/her racial identity and cultural

heritage.

Autonomy and independence of personal decision

making, including the assumption of risks as well as

responsibilities associated with citizenship.

Choice of occupational activities, lifestyle and the

maintenance of independence, including the opportunity

to select from a range of options where possible.

Participation and integration in society, in the

development of plans, policies and decisions affecting

the client’s life.

Fulfilment of personal aspirations and abilities in all

aspects of daily life, including the opportunity to

develop new skills and knowledge.

4

Maintenance of privacy from unnecessary intrusion,

together with the safeguarding of confidentiality.

Equality of opportunity and equal access to services

irrespective of age, race or ethnic origin, colour, creed,

religion, political affiliation, disability or impairment,

marital status, parenthood, gender or sexual orientation.

The realisation of these values together with the level of help

and support required to achieve individual goals, Will be a

unique process for each individual, as everyone is a unique

individual. However, the value principles remain constant and

provide a foundation for the provision of care to all, regardless

of personal circumstances.

Molyneux Care charges will be as follows –

1 hour - £12.20

¾ hour - £10.20

½ hour - £8.25

¼ hour - £5.20

For services out of Prestatyn petrol charges will apply at a rate

of 40 pence per mile.

Fees must be paid by cheque or direct into our company’s bank

account. No cash can be passed via the care staff. Molyneux

Care are committed to providing value for money within our

comprehensive and caring service. The fees charged can vary

depending on the care package that is provided. Fees will either

be paid by social services or privately, this depends on the

service user’s financial situation. Rules can be complicated and

you should seek advice from your social worker/social services

or Molyneux Care Manger if you are unsure.

5

Range of services provided

Personal care including –

Assistance with washing, bathing and showering.

Assistance with bed bathing.

Assistance with toileting, use of incontinence pads etc.

Assistance with dressing and undressing, getting up and

going to bed.

Care of skin, hair, teeth and nails, where appropriate.

Assisting with medication.

Night sleep or sitting service.

Day sitting service.

Chronic illnesses

Sensory loss

Physical disabilities

Social care

Listening and talking to people is regarded as an important part

of delivering care. We can assist the client to keep in touch with

their friends and relatives, and help with letter writing, we can

also provide assistance with -

Planning and shopping.

Paying bills and pension collection.

Hospital and G.P visits.

Activities and social visits.

Domestic care including –

Assistance with cleaning.

Assistance with laundry (including ironing).

Assistance with management of fuel and heating.

6

Provision of meals and dietary care –

Food preparation at the client’s home.

Assistance with feeding.

It is the aim of Molyneux Care Services to provide a flexible

care service, responsive to each individual’s needs. At one end

of the scale an individual may require a ¼ hour assistance each

week, whilst at the other end of the scale 24 hour care may be

required. Between these two extremes, are endless possibilities

for the use of this service, tailor made for each individual.

Molyneux Care Services may require to cease the services to a

service user for reasons being:

We cannot meet the needs of the individual.

If there is abuse towards our staff.

If the service user requests a change of agency.

If the agency is unable to fulfil the terms of the agency.

Health and safety issue that deem it unsafe for care

workers to provide care.

Molyneux Care will require a notice period of 14 days if a

service user wishes to cancel a service. We will require notice of

cancelation in writing. Molyneux Care will give a 14 day notice

of withdrawal or cancellation of services in writing.

Molyneux Care will have staff rotas and management systems to

cover holidays and sickness with on call staff available on

request.

Time sheets – Molyneux Care staff are required to submit

properly signed time sheets at the end of each week. We require

both the care staff and the service user to sign once complete. (If

able to do so)

7

The time sheet will have the following details:

Staff members name

Service users name/code

Date of each day worked

Start and finish time

Total hours worked for each day

The mileage incurred for each duty

Weekly hours and mileage totals

Both Signature

If a cancellation of a domiciliary care worker arises by a service

user, Molyneux Care will introduce a new Care worker at the

end of the cancelation period. If Molyneux Care cancel a care

worker we will provide a member of staff that is agreed by the

service user.

Molyneux Care will carry out a full risk assessment of the

service user’s home to safeguard both the care worker and the

service user.

8

NAME OF REGISTERED PROVIDER

Molyneux Care Services

ADDRESS

Room 2 D,

Trigg House,

Warren Drive,

Prestatyn,

North Wales,

LL197HT

RESPONSIBLE PERSON

Mr Phillip Molyneux (Director)

REGISTERED MANAGER

Mrs Maria Molyneux (Director)

CONTACT TELEPHONE NUMBERS

(01745 – 852323)- Office (Open 9am – 5pm)

(07756231317)- Mobile/Emergency

Further information –

Maria has run a small home support service for over 13 years in

the community and delivered the very best of service by name

alone, it is her passion and dedication to the people to strive for

excellence and sustainability. Maria continues to develop herself

in every manner with training and is a firm believer in the

continuation of training whether it being herself or proposed

staff. Maria has gained N.V.Q Level 4 in care management and

N.V.Q Level 3 in Social Care, Maria has attended numerous

courses over the past 13 years associated with care, all

qualifications gained are located in the office.

9

Range of qualifications of domiciliary care workers-

All Molyneux Care staff undertake initial induction training, to

introduce them to the organisation, philosophy of care, aims and

objectives, policies and procedures.

All carers within six months of commencing employment are

required to register for their N.V.Q level 2 in care, which should

be completed within twelve months. All our care staff are

directly employed by Molyneux Care Services and the company

will not provide services in any other way.

Care workers

To ensure the health and safety of our staff and care of our

service users we endeavour to find top quality employees. We

check qualifications of all our carers rigorously and all

references are thoroughly taken up, to ensure that Molyneux

Care is right up there in terms of care staff and to give service

user’s peace of mind.

Prospective employees are required to provide when on an

interview:

The names of two referees, one of which would be their

most recent employer.

Proof of I.D.

Full criminal records check.

2 passport photos.

Certificates gained in relation to care work.

Previous qualification gained.

10

Training is also provided in –

Manual handling.

Abuse awareness.

Health and safety.

Fire safety.

Food hygiene.

First aid.

Infection control

Dementia care.

Medication.

POVA

Management structure of the agency –

Phillip Molyneux (Responsible individual)

Maria Molyneux (Registered Manager)

Care staff

To contact the management direct please feel free to call on-

01745 – 852323

11

COMPLAINTS PRECEDURE FOR STAFF AND

RELATIVES

Any complaint should be sent to the Manager for resolution.

Complaints will be acknowledged and the complainant informed

within 24 hours. If the complainant is not satisfied with the

manager’s response then the complainant can pass the complaint

to the responsible individual.

The Management/Responsible individual will then investigate

the complaint. Any complaint will be dealt with, within 14 days

of receiving the complaint.

All parties will be kept informed of each and every stage of the

investigation process.

Please note that you can refer your concerns at any stage of

the process to the Care and Social Services Inspectorates

Wales.

If there is a direct complaint about the manager the

complainant/Representative should write to the responsible

individual with their complaint. If there is no resolution the

responsible individual will pass the complaint on to care and

social services inspectorate Wales. (CSSIW). Following the

investigation, a letter will be sent to the complainant stating the

outcome and specifying any action.

Contact information for Care and Social Services Inspectorates Wales (CSSIW) Care and Social Services Inspectorates Wales

Government Buildings

Sarn Mynach

Llandudno Junction TEL: 0300 062 5609

Conwy

LL319LZ

N.B.

Any complaints involving Adult Protection issues MUST be

referred to the Care and Social Services Inspectorates Wales

(C.S.S.I.W) and to the Adult Protection Team in line with the

Adult Protection Guidelines.

Signed:

12

There is a procedure in place for the safeguarding of the service

user’s property, all staff will ensure they read and sign the

procedure prior to commencing employment with Molyneux

Care.

Safeguarding the service users property

All staff will ensure the property is made safe upon departure.

All windows and doors are locked.

Ensure all electrical appliances are turned off.

All potential hazards are identified and made safe.

If a key box is at the property ensure the code is scrambled

upon departure.

If the client has a safe it must be locked upon departure.

If any member of staff is unsure about anything they must

contact the office immediately.

If any service user would like to express their views or interest

in the company they can call/write to our office at -

Room 2 d

Trigg House

Warren Drive

Prestatyn

LL197HT

Tel: 01745 852323 Emergency contact- 07756231317

Email – MolyneuxCare1@hotmail.co.uk

Service users will receive feedback sheets and regular

monitoring visits with the manager or responsible individual,

upon these visits Service users/representatives/relatives and

health and social care professionals can express any interest or

views. Service users can also express any interest or view to

care staff who can relay it to the manager. We also have a drop

13

box located at our office. Questionnaires will be sent to our

service users/representatives and family to gather feedback on

our service. Molyneux care have a phone number and email

system in place for all parties to contact. We also welcome

people to our office.

14

MEDICATION PROCEDURE

1. Only persons who have been accredited by a responsible

body can administer medication.

2. Records are kept of all medicine received and

administered to ensure there is no mishandling.

3. Staff must monitor the condition of a service user on

medication and if there is any change or concern to contact

their G.P.

4. If a service user refuses medication then the staff member

is to contact management.

5. Any medication that is no longer required should be stored

and returned to the pharmacist.

6. Medication must be given at stated times and if

administered at a different time, it must be recorded and

the reason given.

7. Medication must be signed for only after administered and

make sure the service user has taken them.

8. Always read the service user Medication charts, as there

may have been changes since you last gave them.

9. Check the name on the medication is the same as the name

on the medication sheets.

10. Assistance with medication and other health related

activities is identified in the care plan (except for medication

which has been purchased over the counter) and forms part of

the Risk Assessment.

11. Medication should be stored in a safe and secure place at all

times but be accessible to the service user if appropriate. If this

is not appropriate then their carer, relatives, other personal

carers, health professionals and domiciliary care staff should be

made aware of storage and access arrangement.

12. All staff must be familiar with the homely remedies policy.

15

13. Any concerns with medication, staff must notify the

manager immediately.

14. The functions undertaken by staff under the agency’s

policies and procedures in relation to medication and health

related activities are covered by the employer’s insurance

policy.

Signed:

Date:

Review date:

GUIDELINES FOR THE PREVENTION OF ABUSE

1) It is paramount to the service user’s dignity that personal

requirements are met by staff of the same gender. (The

only acceptable reason for discarding this rule would relate

to emergency incidents; i.e. a female falls out of the bath

and calls for assistance, a male could render immediate

assistance if the female allows and if no female support is

available. Assistance should be sought from a female

colleague as soon as possible and the incident fully

recorded.

2) If you feel unable to deal with any incident or your

feelings render you incapable of acting appropriately, seek

assistance instantly. A professional care worker is one who

recognizes their limitations and acts accordingly.

3) Service users have a right to make choices; any attempt to

deny them without just cause constitutes abuse.

4) Any injury to a service user must be fully recorded. And

fully explained to the manager and documented in the

accident book.

5) Restraint is the use of certain techniques that may be used.

16

a) For the prevention of a crime.

b) For the reasonable control of a client who endangers

themselves or others.

c) Restraint must be used as a last resort and only by

fully trained staff who are adequately supported?

6) Harsh words, swearing or shouting may be wholly

unacceptable behaviour and could constitute abuse. Where

they are used to bully, humiliate or undermine a service

user.

7) If you suspect any member of staff or a service user of

being abused then report the facts fully to the Manager

without delay who will take the appropriate action.

17

HEALTH AND SAFETY AT WORK POLICY

STATEMENT OF INTENT

1) Molyneux Care recognise and accept responsibility as an

employer for carrying out their business in a manner which

will not, as far as is reasonably practicable, give rise to an

undue risk to the health and safety of their employees and

other persons within the agency. Molyneux Care take all

reasonable precautions to prevent any health or safety risks

befalling themselves.

2) As employers, we will make every effort to comply with

their obligations, as laid down in the Health and Safety at

Work etc. Act 1974 and the Management of Health and

Safety at Work Regulations 1992, by constant vigilance to

all aspects of health and safety and in particular to the

following provisions as and where they may affect their

employees:

a) Provision of plant and equipment that is safe

b) Provision of protective equipment as necessary

c) Safe arrangements for the use, handling, storage and

transport of dangerous substances

d) Provision of adequate first aid facilities

e) Provision of a safe place of work.

f) Provision of a healthy working environment

g) Provision of instruction, training and supervision and

information to permit all employees to carry out their duties

in safety and to enable them to actively contribute to health

and safety within the home.

3) Molyneux Care will as far as is reasonable practicable take

action to:

a) Ensure the active prosecution of this policy

b) Define the areas of responsibility for safety where

appropriate

18

c) Collate a set of codes of practice, instruction manuals, lists

of procedures, standards, advice, etc. where they apply to

the health and safety at work policy undertaken within the

home.

d) Endeavour to provide the necessary resources for the

effective pursuance of this policy

e) Where practicable, ensure that any person other than

employees who may be within the agency is also covered

with the protection of this policy

f) Ensure that all employees, whose participation in the

effective prosecution of this policy is vital, are constantly

aware of the contents of this policy.

4) In furtherance of sections 3 (f) of this policy, the employers

will at any reasonable time, be willing to discuss with all or

any employees any aspects of the health and safety at work

policy as are applicable to the agency.

5) A statement of the organisation and arrangements for

carrying out this policy will be attached (see below).

6) A statement showing the arrangements for the insurance of

staff will be attached (see supplement 8).

7) This policy will, from time to time, be reviewed and

amended as necessary. These amendments will arise from

either further legislation being introduced or from faults in

the effective pursuance of this policy brought to light by

experience. Any such amendments will be advised to all

employees both verbally and in writing.

19

STATEMENT OF ORGANISATION AND

ARRANGEMENTS

1 In view of the fact that the Molyneux Care agency have the

overall responsibility for health and safety, they will make

every reasonable attempt to:

a) Acquire the appropriate knowledge of health and safety

regulations and codes of practice as they affect their business

in order that they may advise and instruct their employees

thereon

b) Ensure that a copy of this policy, together with all

supplements, is either given to or shown to every member of

staff, and that it is fully explained and completely

understood by them

c) Adopt and maintain safe systems and procedures of work

and comply with statutory regulations and approved codes of

practice

d) Ensure that equipment and tools which may be used by

employees are safe and designed to minimise hazards

e) Ensure that any safety devices, where necessary, are always

fitted, properly adjusted, well-maintained and used

f) Identify actual or possible hazards and ensure that proper

safety measures are met

g) Provide all or any necessary warning signs

h) Provide safety training where necessary to include the use of

fire-fighting equipment and systems, emergency procedures

to be followed, training in the care of the elderly and the

needs for reporting any accidents or potential or actual

hazards

i) Ensure that a regular survey of safety measures is

undertaken and that any irregularities are put right

immediately

j) Ensure that any comment or complaint concerning safety is

promptly investigated and that appropriate action is taken

immediately

20

k) Ensure that when and where necessary, protective clothing

is issued and used

l) In the case of any accident involving injury to any person on

the premises, make a full investigation and also comply with

any statutory requirements relating to the reporting of such

accidents.

m) Familiarise any new employees with all aspects of health

and safety at work policy both by explanation and personal

example

n) Ensure that all employees are aware of potential hazards and

that they recognise them for what they are in order that

action can be taken to avoid accidents.

2 Every employee has a responsibility for ensuring that

they undertake the work they are required to do with

due regard to the safety of themselves and their

colleagues.

Therefore each employee will be responsible for:

a) Making himself or herself familiar with and conforming to

the relevant safety instructions at all times

b) Co-operating with the management and observing the

instructions and advice of safety and health matters

c) Where and when necessary, using protective clothing and

equipment

d) Not interfering with or misusing anything which is provided

in the interests of safety and health

e) Reporting to the management any incident may have led to

injury or damage

f) Giving all assistance as required in the investigation of

accidents.

Failure by an employee to comply with the aforementioned

requirements may be treated as an act of indiscipline and may

remove liability from the proprietor(s) in the event of an

accident.

21

Persistent breaching of the health and safety arrangement by an

employee will, after appropriate warnings, invite disciplinary

action.

Potential Hazards

1 If handling any caustic or other dangerous substance the

correct protective clothing should be used. Care should be

exercised when handling many common household

detergents, as prolonged exposure to the skin may be

harmful.

2 Particular attention should be given to the selection of

sensible clothing for work, avoiding items, which are very

loose or wearing shoes, which have heels so high as to make

balance unstable.

3 Beware of burns and scalds from handling heated crockery.

If in doubt, use a cloth.

4 Ensure that there is always adequate lighting, especially in

the vicinity of staircases and in passages.

5 In view of the difficulties of some clients, i.e. those who

suffer from poor sight, deafness, mobility problems, etc.,

care must be taken to ensure that staircases and passages are

kept clear at all times. No cleaning equipment, such as

buckets, mops, brooms or other objects should be left

unattended in these areas.

6 Special care should be taken to mark clearly any special-

danger areas, e.g. doors at the top of cellar stairs, steep

staircases, low beams or lintels etc. and vigilance must be

maintained to ensure that such warning labels or notices are

in no way covered or the vision obstructed.

7 Special care must be taken when using any specialised aids,

e.g. wheelchairs, hoists, etc.

8 There are potential hazards in the kitchen and laundry room

and these are dealt with in Supplements 2 and 4.

9 At all times particular care must be given to hygiene, both

personal and impersonal, i.e. of the surrounding

environment. Whilst every precaution must always be taken

22

to prevent germs entering the client’s home in the first place,

in view of the possibility of the occasional localised outbreak

of illness, e.g. diarrhoea, food poisoning, etc., special care

must be exercised in order that germs are not carried out of

the client’s home.

Note: Any further specific hazard or information as required,

common to this particular registered care agency, will be as set

out on a separate sheet supplied to you by your employer and

will form part of this health and safety at work policy and

supplements (see also Risk Assessment earlier in this policy).

Signed:

Date:

Review date:

Notice of absence

If for any reason either the registered manager/provider shall be

away from work for over 28 days Molyneux Care services will

write to prior to the absence commencing unless it is an

emergency then Molyneux Care will write within 28 days of the

emergency. –

Care and Social Care inspectorate Wales (CSSIW)

Government Buildings

Sarn Mynach

Llandudno Junction

LL31 9LZ TEL; 0300 062 5609

This will include –

1. the length of absence

2. reason of absence

3. arrangements which have been made for the running of the

agency

4. The name and address and qualifications of the person

who will be responsible for the agency during the absence.

23

COMMENT, COMPLIMENT OR COMPLAINT

If you wish to make a complaint, comment or compliment

please fill in the information below and send it to-

Registered Manger

Trigg House

Room 2D

Warren Drive

Prestatyn

LL197HT

Please mark private and confidential

Clients Name –………………………………………………….

If on behalf of a client please indicate

relationship………………………………………………………

Please tick as appropriate

Comment compliment complaint

Please give details below-