MOHAMED HAMED HAMZA

The Ritz Carlton Dubai International Financial Center United Arab Emirates

+971555592540 mohammed.hammza@gmail.com

P R O F I L E

Extensive 10 years’ experience in customer care, acquired through working with one of the most exclusive hotels in the hotel and tourism industry worldwide.Working in Dubai and the gulf region has enhanced my overseas experience as well as increasing my focus on customer relations. My excellent communication skills allow me to function well as part of a Team or on my own. I am hard worker enthusiastic and organized person who welcomes the challenge of learning, developing and applying new skills and takes pride in achieving results,.

Creating and developing the communications with the entire government departments in the UAE.Ensuring that the property is running smoothly and making sure they are following UAE laws and regulations.Updating the management team, about the changes from the government side, To adapt the company policy and process to be matching the country law and regulations

QU A L I F I C A T I O N S U M M A R Y

Proficient knowledge in Microsoft Office applications Expertise in giving best customer service. Friendly and people oriented. Excellent management, negotiation and public relations skills Energetic self-starter with excellent analytical, organizational, and creative skills Self-motivated

COMPUTER SKILLS

Opera property management systems.

MARSHA (Marriott Automated Reservation System for Hotel Accommodation

Expertise in MS Office Typing Speed (80-90

WPM) CID System for UAE

Adobe Photoshop Flash, Internet DTCM System for

UAE DIFC System for

UAE

PROFESSIONAL EXPERIENCE

The Ritz-Carlton, Dubai International Financial Centre United Arab Emirates,

Assistant Government Relations Manager

October, 2010 to Present

PROFESSIONAL EXPERIENCE:  Processing the Entire Trade license (new & Renewal). Processing the Liquor License. Processing the Immigration file (new & Renewal). Processing DTCM entertainment permits for the events and the functions.  Processing the Employee visa- and medical- and residence stamping.Processing emirates I.D and get appointment.Process and renew chamber of commerce certificates of registration, civil defence certificate Processing Guest visa (Tourist- Service).Maintain and cultivate goodwill and good relationship with Government Departments Assisting human resources team on the Recruitment process,Preparing the new employee Orientation agenda, presentation’s and schedule,Acknowledge the new employee what is the cultural awareness (UAE rolls and regulations),  Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms formats and other procedures and keep the Human Resources Department informed about such changes.Ensures that all employee work permit residency visa and re-entry visa are validFacilitates approval of visa requests including visit visas, family residency visas and guests visas with appropriate visa forms and attachments Covers the Human Resources reception desk upon needsMaintains updated filing of all governmental related documentation including copy of passport, valid visas and re-entry permits, CPR, medical check record, cancelled visas, etcDrafts and completes all governmental related letters or forms including visa related letters, embassy letters, work permit application forms, visa application forms, etc.Performs monthly tally checks of passport.Leads and provides direction to visa clerks Monitors government system and policies and to update the Assistant Director of Human Resources on any changes.Processes visa applicationsProduces monthly visa breakdown reports Maintains cleanliness and tidiness of work area of all times

Participates in Human Resources related activities Assists in all other Human Resources related administration when deem necessaryThe Ritz-Carlton — Doha, State of Qatar

Area Sales Reservations Agent and Visa Coordinator, - May, 2007 to October, 2010

Duties and Responsibilities:

- Monitor and handle guest complains/disputes following the instant pacification procedures and ensuring guest satisfaction.

- Assisting Human Resources in the Visa Process.- Assist Public Relations.- Crosschecking all the reservations (On Fidelio/Opera and Marsha)- Record the guest preferences and submit them to Guest Recognition Department.- Assist the manager in scheduling the roster.

The Ritz-Carlton — Doha, State of Qatar

Banquet Assistant, -January 2005 to 18 May 2007

Duties and Responsibilities:

- Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

- Set up banquet room as instructed by Supervisor to include linen, service ware and glassware. - Attend roll call meetings before events to learn function.- Up and deliver all VIP amenities. - Service all hospitality suites in accordance with Banquet Event Orders and established policies

and procedure. - Complete all shift side work.

EDUCATION & CERTIFICATIONS

THE HIGHER INSTITUE OF TOURISM AND HOTELS — Cairo, Egypt

Bachelor in Tourism and Hotels 1999 – 2003

Trainings

TSA (Sales, Reservation Training) from Ritz Carlton Hotel CID Training (Hotel Establishment Information System) All department training & Day 21 from Ritz Carlton Hotel Wine training from Ritz Carlton Hotel Who move my cheese training from Ritz Carlton Hotel All abroad training from Ritz Carlton Hotel Banquet training from Sheraton Heliopolis Hotel DTCM Training (Dubai Tourism Authority) System CID Training (Hotel Establishment Information System) In UAE Green Book ( Quality Principles ) Confidential information training from Marriott Word OF Difference Business We Do Ritz Carlton The Three Steps of Service: Facilitating Engaging Line-Ups World Of Difference - Module 1: Non Harassment Global Anti-Corruption Business We Do - Ritz-Carlton Information Security and Protection Training Handling Inappropriate Requests and Conduct by Hotel Guests Information Security and Protection Training - 2011 Acknowledge Live Training Marriott Culture - GRS&CC Ritz-Carlton Rewards Elite Benefits (Assessment)  The Ritz-Carlton Culture Marriott Interviewer Certification Training Marsha ( Marriott Reservation system ) Opera system (Sales, Reservation Training) from Ritz Carlton Hotel