module 8 making polite requests
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1
PART D
MODULE 8
MAKING REQUESTS IN WRITING
Polite requests
Asking for actionOrdering goods
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Polite Requests
Sometimes, one of the most difficult things
you may come across in business writing is
how to make a request politely.Making polite requests is very important. It
not only makes a good impression of you and
the company, but it also increases you
chances
of getting those requests fulfilled.which, of
course, is the aim.2
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Task 1
Before we look at ways to make polite
requests, complete Task 1 on page 105
before going to the following slides for
answers.
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Answers Task 1
1. This is the first time Ms Ting has written
to Alpha cables. You can tell this by the
way she has opened and closed the letter(if she was responding to a letter, she
would have opened using a name and
signed yours sincerely.) You may alsonotice that there is only one reference
number.
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Answers Task 1 cont
2. The three requests she makes are:
1. A quotation for 500 pieces of GEC Circuit
341A
2. Expected time for the order
3. Details of other components they can supply
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Answers Task 1 cont
3. She makes the requests in the following
way:
1. Please could you send..
2. Could you also please let us know.
3. Could you also send.
These are common phrases used when making
requests.
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Task 2
Now complete the Task 2.
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Answers Task 2
1. Mr Lee does answer all of Ms Tings
questionsbut he required further
information to be able to completely
answer the third request.
2. Mr Lee makes a request for specific kinds
of electrical components that Ms Ting is
interested in.
3. Mr Lee makes his request like this:
1. Would it be possible .8
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Answers Task 2
4. You will remember from Module three that how
you close a letter depends on how you open it. In
the first letter, as mentioned earlier in thismodule, Ms Ting does not know the name of the
person she was writing to. Therefore she opens
her letter with Dear Sir or Madam and closes
with Yours faithfully. In the seconds letter, MrLee knows the name of the person he is writing
to so he opens his letters with Dear Ms Ting
and closes with Yours sincerely.9
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Making Polite Requests
When making polite requests, we can use the
following phrases
1. Please could you ?
2. Would it be possible to. ?
3. We/I would be grateful if you could.
4. Could you please . ?
5. I wonder if it would be possible for ..
6. I would appreciate it if 10
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Polite Requests
You will notice on the previous slide that
there are 2 sentences which do not have a
questions mark. These are called indirectquestions and cause some confusion. We do
not look into these types of questions in
detail at this level, but a table of thestructure has been included on page 108 of
your workbook.
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Task 3
Now go to page 107 and complete Task 3
before going to the next slide for answers
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Answers Task 3
1. Please could you/ could you please provide me with
your contact details?
2. I would be grateful if / would appreciate it if you
could send me a quotation for the goods.3. Would it be possible for you to send me an update?
4. I wonder if it would be possible for you to make
payment promptly.
5. Could you please/ please could you advise me/let me
know of any changes.
6. I would be grateful if / would appreciate it if you
could email me the latest figures.13
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Task 4
Now complete Task 4.
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Answers Task 4
2. Would it be possible to send the good before
2 March?
3. We would be grateful if you could send yourpayment within 7 days.
4. Could you give us a full proposal following
our telephone conversation by tomorrow?5. I wonder if it would be possible to discuss the
details of the course.
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Task 5
Now look at page 109 and complete Task 5
before going to the next slide for answers.
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Answers Task 5
1. Ms Ting is ordering 500 pieces of GEC
Circuit 341A.
2. Ms Ting makes the order by saying wewould like to order.
3. She asks for details using one of the
structures we looked at previouslycould you send
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Ordering Goods
When making an order we use the following
phrase:
We would like to order.
Note: we do not use the word want inbusiness writing as it can come across rude.
Instead we use would like.
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Task 6
Now complete Task 6 on page 110.
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Task 6
2. I would like to order 2 new HP Laser Jet printers. I
would appreciate it if you could advise me of
additional cost for ink.
3. I would like to order 450 business cards. I wonder ifyou could provide me with the cost of delivery.
4. I would like to order 50 colour brochures. Could you
please let me know the difference in cost between
having them printed in colour or black and white?
5. I would like to order 75 white business shirts. I
would be grateful if you could let me know the
additional cost of having our logo printed on them.20
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Task 7
Now complete the letter writing task on page
111.
There is no model answer for this Task, but if
you would like to send it to your trainer for
checking and comments in preparation for
your assignment, please do so.
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THAT IS THE END OF MODULE 8
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