model curriculum - national skill development corporation · 2019-07-17 · factory compliance...

Factory Compliance Auditor

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Model Curriculum


SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

APPAREL, MADE-UP’S AND HOME FURNISHING Apparel Finishing AMH/Q2201, v1.0 6


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 09

3. Annexure: Assessment Criteria 10


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Factory Compliance Auditor CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Factory Compliance Auditor”, in the “Apparel, Made-Ups and Home Furnishing” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Factory Compliance Auditor

Qualification Pack Name and Reference ID.

AMH/Q2201, v1.0

Version No. 1.0 Version Update Date 02/05/2019

Pre-requisites to Training

Graduate, with legal/social/technical specialization, preferably

Training Outcomes After completing this programme, participants will be able to:

Prepare for the auditing procedure.

Conduct compliance audit in the organisation.

Prepare audit report.

Maintain audit records.

Adhere to product quality standards.

Maintain a healthy, safe and secure working environment.

Adhere to industry, regulatory and organizational requirements.


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This course encompasses 5 out of 5 National Occupational Standards (NOS) of “Factory Compliance Auditor” Qualification Pack issued by “Apparel, Made-Ups and Home Furnishing Sector Skill Council”.

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Module Key Learning Outcomes Equipment Required

1 Introduction and Orientation Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 00:00 Corresponding NOS Code Bridge Module

Explain roles and responsibilities of a ‘Factory Compliance Auditor.

Describe various employment opportunities in the apparel industry.

Describe the relation between the work role of a factory compliance auditor and the overall manufacturing process.

White /black Board with Marker and Chalk, Duster

2 Introduction to compliance and standards Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 05:00 Corresponding NOS Code AMH/N2201

Explain the terminology associated with the apparel industry.

Describe various practices and procedures related to the apparel industry.

Describe the environment, processes and systems in an apparel factory.

Describe procedures involved in product manufacturing in the factory; quality checking and tolerances; reporting and compliance; and classification of major or minor deviations, if any.

State laws related to the industry functioning and processes, labour laws.

Explain legal terminologies with respect to the industry laws.

Interpret the regulations, policies and guidelines related to the system/industry.

Explain compliance and social audit procedures.

Analyse the standards which will be used to check the compliance of various products.

White /black Board with Marker and Chalk, Duster

3 Preparation for the audit procedure Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 40:00 Corresponding NOS Code AMH/N2201

Prepare an audit checklist.

Describe how to analyse reports.

Collect, analyse and evaluate the previous audit records.

Analyse the collected audit records.

Evaluate the previous audit records to identify the areas of concern.

Identify the areas to focus on when conducting the audit based on the previous records/audit history.

Describe the organization’s tools, templates and processes for recording and monitoring process confirmation and deviations.

Describe quality control / quality assurance processes; and their periodicity.

Describe various reporting procedures and formats related to quality control / quality assurance.

Collect the necessary tools/reference papers and

Computer With Computer Table And Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Books related to Company Law, Factory Compliance, Books related to Human Resource, Documents(eg: audit check list,


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other materials that would be required for conducting compliance audit.

Communicate the compliance audit plan to the relevant people.

techpack etc., related to Factory Compliance), Dustbin, Fire Extinguisher, Student’s Chair With Table Arm, Teacher’s Table and Chair , Defect lists and samples and fabric correct and defected (garments, made ups and home furnishing), Students Notes, Fabric/trims and accessories, First Aid, White/Black Board+Marker, Duster.

4 Conduct compliance audit in the organisation Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 45:00 Corresponding NOS Code AMH/N2201

Collect information about conformance to standards at the factory by observing and using the audit-checklist.

Collect evidence for observations and audit findings to verify the information received.

Evaluate the conformance to standards based on observations and audit-checklist.

Communicate the audit findings to the relevant people.

Communicate appropriate feedback to the relevant people associated with the factory operations and management on issues related to various compliance standards.

Analyse critical and non-critical deviations or non-compliances.

Identify the areas of concern or non-conformities.

Describe escalation matrix of who to refer problems to when they are out of control.

Maintain integrity in the audit process.

Record all observations and findings.

Ensure all compliance points are checked and evaluated.

Describe interdepartmental material movement procedure.

Explain industry standards and inspection methodologies.

Computer With Computer Table And Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Books related to Company Law, Factory Compliance, Books related to Human Resource, Documents(eg: audit check list, techpack etc., related to Factory Compliance), Dustbin, Fire Extinguisher, Student’s Chair With Table Arm, Teacher’s Table and Chair , Defect lists and samples and fabric correct


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and defected (garments, made ups and home furnishing), Students Notes, Fabric/trims and accessories, First Aid, White/Black Board+Marker, Duster.

5 Introduction to organizational processes Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 05:00 Corresponding NOS Code AMH/N2202

Describe the organization’s policies and procedures.

Describe the details of the job and responsibilities under health, safety and environmental legislation.

Explain protocol to obtain more information on work related tasks.

Explain the importance of team work and harmonious working relationships.

Describe protocol and format for reporting work related risks/problems.

Explain the method of obtaining/giving feedback related to performance.

Attach supporting documents or fill in details regarding evidence.

Describe the process for offering/obtaining work related assistance.

White /black Board With Marker and Chalk, Duster

6 Prepare audit report Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 35:00 Corresponding NOS Code AMH/N2202

Describe documentation and reporting formats.

Explain the Audit report writing method.

Follow the approved template to create the audit report.

Explain documentation formalities related to auditing.

Ensure all areas of compliances are covered in the audit report.

Describe how to evaluate information collected during the compliance audit.

Analyse the information gathered during the audit for conformance with requirements.

Classify the findings as conformance to standards or non-conformance, as the case maybe, for each of the areas inspected as per audit checklist.

Identify various non-conformances to the audit check list.

Classify the non-conformances as major/minor or observations.

Escalate remarks and recommendations for each of the non-conformances or deviations to the concerned department.

Maintain confidentiality of the audit report, wherever applicable.

Computer With Computer Table And Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Books related to Company Law, Factory Compliance, Books related to Human Resource, Documents(eg: audit check list, techpack etc., related to Factory Compliance), Dustbin, Fire Extinguisher, Student’s Chair With Table Arm, Teacher’s Table and Chair ,


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Defect lists and samples and fabric correct and defected (garments, made ups and home furnishing), Students Notes, Fabric/trims and accessories, First Aid, White/Black Board+Marker, Duster.

7 Record Keeping Procedures Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 35:00 Corresponding NOS Code AMH/N2202

Describe the documentation framework followed in the organisation.

Follow documentation and reporting formats of the organisation.

Explain the method for record keeping.

Explain guidelines for storage of records.

Store the audit report in such a way that it can be retrieved whenever required.

Maintain the audit report in a safe and secure condition.

Computer with Computer Table and Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Documents (eg: audit check list, techpack etc., related to Factory Compliance), Fire Extinguisher, First Aid, White/Black Board+Marker, Duster.

8 Check compliance with product quality standards Theory Duration (hh:mm) 22:00 Practical Duration (hh:mm) 60:00 Corresponding NOS Code AMH/N2203

Describe buyers’ requirements in terms of quality standards and inspection methodologies.

Ensure that the standards have been clearly understood and seek confirmation of the same.

Explain reporting procedures, formats and their periodicity required in the organisation.

Describe the organization’s tools, templates and processes for recording and monitoring process confirmation and deviations.

Explain statistical process control and statistical quality control.

Describe raw material components and their specifications.

Record data of material issued and received from the vendor.

Explain inspection and quality control procedures.

Describe check points where quality control has been exercised in consultation with the immediate supervisor.

Describe test reports, critical and non-critical

Computer With Computer Table And Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Books related to Company Law, Factory Compliance, Books related to Human Resource, Documents(eg: audit check list, techpack etc., related to


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defects.

Describe procedural understanding of product specification and tech packs; reference sample; approved samples; and reports and compliances.

Describe reference samples and tech packs.

Maintain the reference samples and reference manuals accessible and in a good condition.

Analyse the product protocol with a reference sample to evaluate if the instructions and specifications given in the protocol have been followed.

Communicate to all concerned the relevant standards with reference to the product protocol.

Explain the procedure to carry out quality control / quality assurance processes.

Evaluate the fabric / accessories / quality reports tested internally or externally.

Describe the final quality audit procedures.

Communicate proactively if the systems are not producing the desired outcome.

Factory Compliance), Dustbin, Fire Extinguisher, Student’s Chair With Table Arm, Teacher’s Table and Chair , Defect lists and samples and fabric correct and defected (garments, made ups and home furnishing), Students Notes, Fabric/trims and accessories, First Aid, White/Black Board+Marker, Duster.

9 Maintain a healthy, safe and secure working environment Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code AMH/N2204

Describe health and safety related practices applicable at the workplace.

Comply with health and safety related instructions applicable to the workplace.

Describe organizational procedures for safe handling of equipment and machine operations.

Apply personal protective equipment where required during inspection.

Describe potential risks due to own actions and methods to minimize these.

Perform own activities in line with approved guidelines and procedures.

Describe potential hazards, risks and threats based on the nature of operations.

Explain reporting protocol and documentation required.

Report hazards and potential risks/ threats to supervisors or other authorized personnel.

Monitor the workplace and work processes for potential risks and threats.

Explain environmental management system related procedures at work.

Describe the layout of the plant and details of emergency exits, escape routes, emergency equipment and assembly points.

Describe potential accidents and emergencies and response to these in the workplace scenarios.

List the details of personnel trained in first aid, fire-fighting and emergency response.

Follow organization procedures for shutdown and evacuation when required.

Follow organisational procedures or supervisor

Personal Protective Equipment (PPE), various types of fire extinguishers.


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instructions in the event of fire, emergencies or accidents.

Describe the actions to take in the event of a mock drills/ evacuation procedures or actual accident, emergency or fire.

Identify signage related to health and safety measures.

Explain the importance of sound health, Hygiene and good habits.

Maintain a healthy lifestyle.

Demonstrate basic first aid.

Demonstrate how to perform basic CPR.

10 Follow regulatory and company’s rules Theory Duration (hh:mm) 08:00 Practical Duration (hh:mm) 13:00 Corresponding NOS Code AMH/N1705

Describe the Legal, regulatory and ethical requirements specific to the industry/sector.

Describe the importance of having an ethical and value-based approach to governance.

Describe customer specific requirements mandated as a part of the work process.

Describe country / customer specific regulations for the sector and their importance.

Identify limits of personal responsibility.

Clarify information on policies and procedures, from the supervisor or other authorized personnel.

Describe the benefits to the company and to self in the practice of these procedures.

Follow the organisational policies and procedures within the work practices.

Collaborate with the supervisor and team members in enforcing regulatory considerations.

Explain the reporting procedure to be followed, in case of deviations.

Identify and report any possible deviation to these requirements.

White and Black Board, White and Black Board Marker, documents related to health and safety measures.

11 Soft Skills Theory Duration (hh:mm) 03:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module

Explain the importance of effective communication.

Communicate effectively with others.

Identify and follow personal grooming and hygiene.

Follow organization procedures and maintain personal health and hygiene and avoid habits like ghutkha, tobacco etc.

Interact effectively in a group.

Manage time effectively.

Explain the importance of resume and prepare own resume.

Prepare for interviews.

White /Black Board with Marker and Chalk, Duster

Total Duration 360:00 Theory Duration 110:00

Unique Equipment Required: Computer With Computer Table And Chairs and peripherals, Computer software’s, Printer, Photocopier, Projector /LCD, Books related to Company Law, Factory Compliance, Books related to Human Resource, Documents (e.g.: audit check list, techpack etc., related to Factory Compliance), Dustbin, Fire Extinguisher, Student’s Chair With Table Arm, Teacher’s


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Practical Duration 250:00

Table and Chair , Defect lists and samples and fabric correct and defected (garments, made ups and home furnishing), Students Notes, Fabric/trims and accessories, First Aid, White/Black Board + Marker, Duster.

Grand Total Course Duration: 360 Hours, 0 Minutes (This syllabus/ curriculum has been approved by Apparel, Made-Ups and Home Furnishing Sector Skill Council)


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Trainer Prerequisites for Job role: “Factory Compliance Auditor” mapped to Qualification Pack: “AMH/Q2201 v1.0”

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Area

Details

1 Job Description To deliver accredited training service, mapping to the curriculum

detailed above, in accordance with Qualification Pack “AMH/Q2201”

2 Personal Attributes The candidate should have aptitude for conducting training, pre /post

work to ensure competent, employable candidates at the end of

training. Strong communication skills, interpersonal skills, ability to

work as team; diligent and is passionate for maintaining the quality in

content and training delivery methodology. Candidate should have

basic understanding of English language; however, this should not be

a restrictive criterion as long as the candidate is willing and open to

learn. He/she must be able to speak, read and write in the local

language.

3 Minimum Educational Qualifications

Diploma of minimum 1-year duration in the relevant trade

Graduate in the relevant trade

4a Domain Certification Certified for Job Role: “Factory Compliance Auditor” mapped to QP: “AMH/Q2201”, version 1.0. Minimum accepted score as per SSC guidelines is 80%.

4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601” with scoring of minimum 80%.

5 Experience Diploma of minimum 1-year duration in the relevant trade with 2 years of work experience in relevant trade

Graduation in relevant trade with minimum 2 years of work experience in relevant trade,

He should be able to communicate in English and local language. He should have knowledge of equipment, tools,

material, Safety, Health and Hygiene.


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Annexure: Assessment Criteria

Job Role Factory Compliance Auditor

Qualification Pack AMH/Q2201, version 1.0

Sector Skill Council AMHSSC

Marks Allocation

Total Marks

350

Out Of

Theory

Skills

Practical

Viva

1.AMH/N2201

Evaluate

information to

determine

compliance

with standards

PC1. Be updated with the system/industry regulations, policies and guidelines

100

6 3 1 2

PC2. Analyse the standards which will be used to check the compliance

6 3 1 2

PC3. Prepare an audit checklist

6 3 1 2

PC4. Collect, analyse and evaluate the previous audit records

7 1 3 3

PC5. Make a note of the areas to focus on when conducting the audit based on the previous records/audit history

7 1 3 3

PC6. Collect the necessary tools / reference papers and other materials that would be required for conducting compliance audit

7 2 2 3

PC7. Confirm and communicate the compliance audit plan with the relevant people

6 1 3 2

Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 6. To pass the Qualification Pack, every trainee should score a minimum of 70% aggregate in QP 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack


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PC8. Visit the factory and use the audit checklist to observe, gather information and evaluate the conformance with standards

7 1 3 3

PC9. Verify the information received, and collect evidence for observations and audit findings

7 3 1 3

PC10. Meet the relevant people associated with the factory operations and management and advise on the compliance standards

7 3 3 1

PC11. Make a note of the areas of concern or non-conformities

7 3 3 1

PC12. Communicate the audit findings to the relevant people

7 3 1 3

PC13. Maintain integrity in the audit process

6 3 1 2

PC14. Ensure all compliance points are checked and evaluated

7 3 1 3

PC15. Make a note of all observations and findings

7 1 3 3

Total 100 34 30 36

2.AMH/N2202

Prepare Audit

Report

PC1. Assess the information gathered during the audit.

100

9 5 2 2

PC2. Categorize the findings as Conformance to standards or Non-Conformance, as the case

May be, for each of the areas inspected as per audit checklist.

9 5 2 2

PC3. Attach supporting documents or fill in details regarding evidence.

9 2 2 5

PC4. Identify and classify the non-conformances as major/minor or observation.

9 3 3 3

PC5. Put in remarks and recommendations for each of the non-conformances or deviations.

9 3 5 1

PC6. Ensure all areas of compliances are covered in the audit report.

9 3 2 4

PC7. Use an approved template to create the audit report.

9 3 2 4

PC8. Ensure the audit report is prepared and submitted on time to the concerned people, after the on-site audit.

9 3 3 3

PC9. Keep the audit report in safe and secure condition

8 4 3 1


12

PC10. Store the audit report in such a way that it can be retrieved whenever required.

10 5 3 2

PC11. Maintain confidentiality of the audit report, wherever applicable.

10 3 5 2

Total 100 39 32 29

3.AMH/N2203

Check compliance with product protocol

PC1. Refer and analyse the Product Protocol with a reference sample to evaluate if the instructions and specifications given in the protocol have been followed

50

8 3 3 2

PC2. Evaluate the Fabric / Accessories / Quality reports tested internally or externally

8 3 3 2

PC3. Checks points where Quality Control has been exercised in Consultation with the immediate

supervisor

8 3 3 2

PC4. Communicate to all concerned the relevant standards with reference to the product protocol.

8 3 3 2

PC5. Ensure that the standards have been clearly understood and seek confirmation of the same.

6 3 2 1

PC6. Communicate proactively if the systems are not producing the desired outcome.

6 2 2 2

PC7. Keep all the reference samples and reference manuals accessible and in a good condition.

6 3 2 1

Total 50 20 18 12

4.AMH/N2204 Maintain a healthy, safe and secure working environment

PC1. Comply with health and safety related instructions applicable to the workplace

50

7 3 3 1

PC2. Use and maintain personal protective equipment where required during inspection

7 3 1 3

PC3. Carry out own activities in line with approved guidelines and procedures

7 2 3 2

PC4. Maintain a healthy lifestyle

7 2 3 2

PC5. Monitor the workplace and work processes for potential risks and threats

7 2 3 2


13

PC6. Report hazards and potential risks/ threats to supervisors or other authorized personnel

5 2 2 1

PC7. Take action based on instructions in the event of fire, emergencies or accidents

5 2 2 1

PC8. Follow organization procedures for shutdown and evacuation when Required

5 2 2 1

Total 50 18 19 13

5. AMH/N1705 Follow regulatory and company’s rules

PC1. Seek and obtain clarifications on policies and authorized personnel

50

12 4 5 3

PC2. Apply and follow these policies and procedures within the work practices

12 4 3 5

PC3. Provide support to the supervisor and team members in enforcing these considerations

13 3 4 6

PC4. Identify and report any possible deviation to procedures, from the supervisor or other these requirements

13 3 4 6

Total 50 14 16 20

Grand Total 350 125 115 110