model 560 for small business

7/31/2019 Model 560 for Small Business

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2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Cisco Unified Communications

500 Series Model 560for Small Business

Platform Reference Guide


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2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 1

Contents

Product Overview 3

Product Part Numbers 3

Interfaces and Modules 3

Licensing 4

Basic Call Center Capabilities 5

Voice Resource Utilization 6

Localization 8

Hardware Specifications 9


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Product Overview

The Cisco

Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications

System, is an affordable unified communications appliance that provides voice and data communications, voicemail,

automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications

such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform

supports up to 104 phones and voice mailboxes and provides flexible deployment options based on your needs,

including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet

connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications

560 (UC 560).

Figure 1. Cisco UC 560: FXO Model

Product Part Numbers

The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI) base

model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus area, each

has its own product ID. In addition, there is one software licensing product, multiples of which can be installed to

achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.

Table 1. Product Part Numbers for the Cisco UC 560

Part Number Description

UC560-FXO-K9 UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots

UC560-BRI-K9 UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots

UC560-T1E1-K9 UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot

L-UC-PRO-8U= Software license upgrade, authorizing an additional 8 users (e-delivery)

Interfaces and Modules

The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this platform

offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in interfaces,

and Table 3 lists the modular interfaces supported on the UC 560.

Table 2. Built-In Interfaces Supported on the Cisco UC 560

Interface Description

Music on hold (MoH) port Single 3.5-mm audio port

Onboard Ethernet ports Three 10/100/1000 Ethernet expansion ports1

One 10/100/1000 WAN uplink

1One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server. The

port can be changed to function as an expansion port.


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FXS and direct inward dialing (DID) ports 4 built-in FXS ports (DID is available via the additional module listed in Table 3)

PSTN interfaces (FXO, BRI, or T1/E1) 4 FXO, 2 BRI, or 4 FXO with built-in T1/E1

Table 3. Modular VIC Cards for the Cisco UC 560

Part Number Description

VIC-4FXS/DID, VIC3-4FXS/DID 4-port FXS/DID module

VIC2-2FXS 2-port FXS module

VIC2-2FXO 2-port FXO module

VIC3-2FXS/DID 2-port FXS/DID module

VIC2-4FXO 4-port FXO module

VIC2-2BRI-NT/TE 2-port BRI NT/TE module

VWIC2-1MFT-T1/E1 1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]); data isnot supported

VWIC2-2MFT-T1/E12 2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported

Licensing

The Cisco UC 560 includes 16 user licenses. These licenses enable the use of Cisco IP phones and allow users to

access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help with

deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be ordered.

This increases the existing license count by eight. Table 5 lists the number of users supported based on the

hardware/license configurations. The UC 560 also has built-in licenses for unified communications features. Table 4

lists the license count bundled with the system for each feature. Guidance for licenses associated with unified

messaging on the UC 560 is included in Table 6.

Table 4. Licensing and User Capacity for the Cisco UC 560

License Configuration Description

UC560 (FXO, BRI, or T1E1 model) 16 user licenses, 2 supplemental user licenses

UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U= 24 user licenses, 4 supplemental user licenses











2A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.


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Table 5. Feature Licensing for the Cisco UC 560

Feature Number of Licenses Included

Virtual LANs (VLANs) 15

VPN tunnels3 20

Remote teleworker sites 20

Users per teleworker site 5

Multisite deployments 5

Table 6. Unified Messaging Licensing for the Cisco UC 560

Configuration Unified Messaging Licenses

16-user system 18 24 mailboxes4












Default voicemail storage per mailbox 12 minutes

Sessions to voicemail and automated attendant 12

Internet Message Access Protocol (IMAP) sessions 205

Basic Call Center Capabilities

The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with

greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call

queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.

Table 7. Cisco UC 560 B-ACD Capabilities

Feature Number

Hunt groups associated with B-ACD 10

Calls allowed in each call queue 30

Agents (members) for each hunt group 20

Statistics accumulated for all B-ACD groups 168 hours

Hunt groups used with automated attendant 3

3Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.

4Any combination of personal mailboxes and general delivery mailboxes can be used. 32 hours of voicemail storage is available by

default across all user configurations. For additional voicemail storage, a higher-capacity compact flash, 4 GB (UC500-4GB=) or 8GB (UC500-8GB=), may be used.5

There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, theremaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with theserver once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.


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In addition to B-ACD, the Cisco UC 560 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works

with up to a maximum of 12 users (agents and supervisor combined) on the UC 560.

Voice Resource Utilization

The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the

platform. The DSP resources available on the platform are used for various unified communications features, namelysupport of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice

from a less complex codec (such as g711) to a more complex codec (such as g729)typically used for deployments

that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.

Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco

UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few deployment

scenarios based on combinations of these features.

Table 8. DSP Resource Utilization on the Cisco UC 560

Feature DSP Resource Utilization

Support for built-in FXS ports 4 channels

Support for built-in FXO ports 4 channels

Support for built-in music on hold (MoH) port 2 channels

Support for T1/E1 voice/WAN interface card (VWIC) 24 channels6

Transcoding (g711 to g729) 2 channels

Conferencing7 16 channels

Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet-me conferencing. DSP resources

allocated for conferencing can be shared by both features, and a mix of these can be configured. Below are a few

examples based on Table 9. The concept of sharing conferencing resources applies to Table 10 as well.

Ad hoc 56x8 Meet-me 0x0



The above examples indicate Sessions x Participant.

The Transcoding column lists the maximum number of transcoding sessions that the system can be configured for,

for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three

transcoding sessions are available if seven DSPs are allocated for conferencing. If more transcoding sessions are

required, DSP resources will need to be diverted from conferencing to transcoding. For example, in the second row

of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for conferencing. Notice the increase in

the number of transcoding sessions and the drop in the number of conferencing sessions.

6Total DSP resources will depend upon the number of channels provisioned in the T1.

7Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of sessions available will

vary depending upon the codec used in a conference call.


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Table 9. DSP Resources: Scenario 1

UC500Model

Additional VoiceCard (VIC)

SIP TrunkPreferredCodec

Ad-hoc Conference(Sessions xParticipants)

Meet-me Conference(Sessions xParticipants)

Comments Transcoding

No SIP Trunkor G.711

Up to a maximum of56x8 or 104x4

Up to a maximum of48x8 or 24x16 or 12x32

1 DSP for supporting voice ports andtranscoding sessions

Remaining 7 DSPs used forconferencing

A maximum of 3transcoding sessions forthis configuration

None

G.729

Transcodingsessionsrecommended




1 DSP reserved for transcoding









2FXS

2FXS/DID

2FXO

G.729






Remaining 6 DSPs used for

conferencing








UC 560

4FXS

4FXS/DID

4FXO

2BRI NT/TE

G.729









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Table 10. DSP Resources: Scenario 2

UC500Model

Additional VoiceCard (VIC)

SIP TrunkPreferredCodec

Ad-hoc Conference(Sessions xParticipants)

Meet-me Conference(Sessions xParticipants)

Comments Transcoding




1 DSP for supporting voice ports,fractional T1/E1 and transcodingsessions


0 session for 6 ch

1 session for 4 ch

2 sessions for 2 ch

1MFT T1/E1

No. of Ch 6

G.729




1 DSP for supporting voice ports,fractional T1/E1 and transcodingsessions



8 sessions for 6 ch

9 sessions for 4 ch

10 sessions for 2 ch




2 DSPs for supporting voice ports,and transcoding sessions




1 session for 20 ch


And so on

1MFT T1/E1

6 No. of Ch 22

G.729


Up to a maximum of

10x8 or 20x4

Up to a maximum of

10x8 or 5x16

3 DSPs for supporting voice ports,

and transcoding sessions 0 DSP reserved for transcoding



9 sessions for 20 ch10 sessions for 18 ch

And so on






A maximum of 7transcoding sessions,disable conferencing formore transcoding

1MFT Full T1

G.729




3 DSP for supporting voice ports, andtranscoding sessions









A maximum of 4transcoding sessions,

disable conferencing formore transcoding

UC 560

1MFT Full T1

G.729




3 DSP for supporting voice ports, andtranscoding sessions




Localization

Cisco UC 500 series is enabled with localization for IP Phones, Voicemail and Dial Plan. Table 11 summarizes the

localization support on the platform.


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Table 11. Localization support on UC 500 Series

Hardware Specifications

The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications,power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the power

requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the

compliance information.


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Table 12. Physical Specifications for the Cisco UC 560

Feature Description

Packaging type Rack Mount form factor (2 rack units high)

Console port (up to 115.2 kbps) 1

Auxiliary port8 1

Table 13. Power Specifications for the Cisco UC 560

Feature Description

AC input voltage 100 to 240V AC

AC input frequency 50 to 60 Hz

AC input current 3 to 1.5A (100 to 240V)

AC input surge current 30 to 60A (100 to 240V)

Power dissipation (AC) 67W

Table 14. Environmental Specifications for the Cisco UC 560

Feature Description

Operating temperature 32to 104F

Operating humidity 10% to 85% noncondensing, operating

5% to 95% noncondensing, nonoperating

Nonoperating temperature 4to 149F (20to 65C)

Operation altitude 104F (40C) at sea level

87.8F (31C) at 6000 ft (1800 m)

77F (25C) at 10,000 ft (3000 m)

34.7F (1.5C) per 1000 ft

Dimension(H x W x D)

3.5 x 17.25 x 13.78 in.(8.89 x 43.82 x 35.00 cm)

Power supply dimensions (H x W x D) Internal power supply

Rack height 2 rack units (RU)Weight (fully configured) 14.5 lb (6.58 kg)

Noise level (minimum and maximum) Normal operating temperature:

< 81F (27C): 37 dBA

< 93F (34C): 44 dBA

54 dBA (at maximum fan speed)

8The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones and

switch over to the auxiliary port capability.


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Table 15. Regulatory Compliance for the Cisco UC 560

Category Compliance

Safety IEC 60950-1

AS/NZS 60950.1

CAN/CSA-C22.2 No. 60950-1

EN 60950-1

UL 60950-1

Immunity EN 55024

EN 300-386

EN 61000-6-2

EN 50082-1

EN 55024 (CISPR 24)

Electromagnetic compatibility (EMC) FCC Part 15, ICES-003

EN55022, CISPR 22

AS/NZS

CNS13438

VCCI V-3

EN 55024

EN 300-386 EN 61000-3-2

EN 61000-3-3

EN 50082-1

EN 55024 (CISPR 24)

EN 61000-4-2

EN 61000-4-3

EN 61000-4-4

EN 61000-4-5

EN 61000-4-6

EN 61000-4-8

EN 61000-4-11

EN 61000-6-2

Telecommunications FXS/DID

TIA-968-A3

CS-03 Part I

ACIF S002

ACIF S003

ANZ PTC200

ISDN BRI S/T (voice and data BC)

TIA-968-A3

CS-03 Part VI

TBR3

ACIF S031

ANZ PTC200

MPMHAPT Japan Digital

FXO

TIA-968-A3

CS-03 Part I

TBR21

MPMHAPT Japan Analog

ACIF S002

ACIF S003

ACIF S004

ANZ PTC200

MOH interface

ACIF S038

ACIF S004

TIA-464C


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