mobilize your business, not just an app

Mobilize Your Business, Not Just an App

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And mention us: @Teamstudio @TLCCLTD

@dannycolbert

Jan. 20, 2015

@Teamstudio

teamstudio.com

@TLCCLTD

tlcc.com

Courtney CarterInbound Marketing Specialist

Teamstudio

Who We Are

• Teamstudio’s background is in creating tools for

collaborative computing in mid-size and large

enterprises, primarily for IBM Notes

• Easy-to-use tools for developers and administrators

• 1600+ active customers, 53 countries

• Offices in US, UK, and Japan

• Entered mobile space in 2010 with Unplugged: easy

mobilization of Notes apps to Blackberry, Android

and iOS

Teamstudio Unplugged

• Your mobile Domino server: take your IBM Notes

apps with you!

• End-users access Notes applications from mobile

devices whether online or offline

• Leverages the powerful technology of XPages

Unplugged Templates

• Continuity – Mobile offline access to BCM programs

• OneView Approvals – Expense approvals; anywhere, anytime

• CustomerView – lightweight CRM framework for field sales and field service teams• Contacts – customer information database

• Activities – customer activity log

• Media – mobile offline file storage and access

XControls

• Set of Controls for IBM Domino XPages developers

working on new XPages apps and on app

modernization projects

• Re-write of the Teamstudio Unplugged Controls

project, but adds full support for PC browser-based

user interfaces as well as mobile interfaces

• Enables XPages developers to create controls that

are responsive

• Learn more: http://xcontrols.org

Teamstudio Services

• Professional services for project management,

development, administration, and modernizationo Modernization Services

o Unplugged Developer Assistance Program

o Application Upgrade Analysis

o Application Complexity Analysis

o Application Usage Auditing

• http://www.teamstudio.com/solutions/services/

• Professional services promotion:

o Now through January 31, sign up to learn about our professional services, and be

automatically entered to win an iPhone 6.

• IBM ConnectED 2015: Jan. 25-28, 2015

o Come see us at booth B18 for a chance to win an iPhone 6.

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#XPages

Your Hosts Today:

Howard GreenbergTLCC

@TLCCLtd

Paul Della-NebbiaTLCC

@PaulDN

Mobilize your business,Not just an application

How can TLCC Help YOU!

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• Private classes at your location or virtual

•XPages Development

•Support Existing Apps

•Administration

• Let us help you become an expert XPages developer!

• Delivered via Notes

• XPages

• Development

• Admin

• UserSelf-

Paced Courses

Mentoring

Instructor-Led

Classes

Application Development

and Consulting

Free Demo

Courses!

Upcoming and Recorded Webinars

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• February 17th – One Notes Developer’s Journey into Java

www.tlcc.com/xpages-webinar

View Previous Webinars(use url above)

http://www.tlcc.com/xpages-webinar

Asking Questions – Q and A at the end

4

Use the Orange Arrow button to expand the GoToWebinar panel

Then ask your questions in the Questions pane!

We will answer your questions verbally at the end of the webinar

Your Presenter Today:

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#XPages

Dan ColbertTeamstudio

@dannycolbert

UKLUG 2012 – Cardiff, Wales

Mobilize Your Business Process(not just an app)

Dan ColbertTeamstudio


Agenda

• Mobile devices in the enterprise• Some mobile home truths• How to build the perfect mobile business app*• Testing, pilots and adoption• Real application examples


What this session is not

• Code examples• Product demos• XPages training• Application demos


Mobile devices in the enterprise


Annual tablet shipments to exceed PCs by 2015

0

100,000

200,000

300,000

400,000

2012 2013 2014

PCTablet

Source: Gartner (October 2013)


“20% increase in quarter-over-quarter

business app activations on tablets”

Source: Good Technology Mobility Index Report for Q2 2014


What’s driving enterprise tablet adoption?

• BYOD?• Convenience?• Roll out of customized business apps


But wait…


Mobile computing, 1996 style


1996: Broadband internet


1996: Mobile OSes


1996: Lotus Notes R4.0


Introducing… groupware

• Mail/calendaring/todos• Lightweight apps that work cross platform• Apps work anywhere – on/offline

• Distributed DB with replication• Quick, easy to build apps – RAD• Apps are easy to deploy and control


“Let’sgroupware-enable

our COBOL apps.”

Home truth #1: No-one ever said:


The problem

• What we hear:• Users want business apps on their

shiny mobile devices

• Management wants apps to be mobilized

• Let’s make mobile versions of our Notes apps!

• What they really mean:• Users want to be able to do their

jobs faster, more easily

• Management wants return on investment

• How can we use the power of mobile computing devices to give these two constituencies what they want?


Conversation with a recent Teamstudio

prospect*

Prospect: “We’d like you to mobilize our Notes application.”

Us: “No problem. First, we’ll set up a requirements-gathering workshop.”

Prospect: “No need! We’ll just send you over the Notes app and you can build a quote from that.”

*Who shall remain nameless.


Home truth #2:


“A well designed mobile app is going to be very different to a Notes app that does

the same job.”


How to build the perfect mobile business app*

*Your mileage may vary


Tip 1: Is your ladder leaning against the right wall?

• What is the business process and how can mobile technology improve it?

• How is the process implemented at the moment?• What mobile device features can we use?• Where does needed data live now? • Where do we want to capture data from the

field?• What technologies are best suited to solving this

problem?


The 4 Ps of app modernization

Processes


Example Notes-centric mobile apps

• Customer self service• CRM• Field Audit• Work Orders• Approvals

BusinessValue


Example Notes-centric mobile apps

• Field Audit• Work Orders• Customer self service• CRM• Approvals

Bang forBuck


Tip 2: Mobilization is not the same as modernization

• Web enabling is not the same as mobile enabling

• How many Notes apps do we have?• How many are being used?• What is the cost of maintaining them?• Web enabling is not the same as mobile

enabling


Tip 3: Design for usability

• Simplify task workflows• Split the app into chunks by user role• Minimize latency in UI• Identify usability obstacles early…


Minimum Working Prototype

• Usability failures are biggest risk to your project

• Interview users to determine the Top Three Problems*

• Manage risk by delivering a minimum working prototype early (similar to Minimum Viable Product concept)

• Prototype early, iterate often

*http://practicetrumpstheory.com/how-i-built-my-minimum-viable-product/


Quick plug: Teamstudio XControls


Smartphone experience


Tablet experience


Tip 4: You have some cool tech. Use it.

• Camera• GPS• Bluetooth• Accelerometer?


Customer example: Burgess Pigment


Tip 5: Don’t reinvent the wheel

• Use prebuilt components/controls• Most potential*

• User interface • Offline sync

*We’re biased


Tip 6: Review and assess the project

• Added business value• Stakeholders’ needs met: Users,

Management, IT• Protection of investment in existing assets• Not driven by narrow or individual goals


Deployment and adoption


Application deployment

• Don’t underestimate the need for user training• Crowded and ever changing landscape of

devices• OS support• Screen size

• Managing mobile devices in the enterprise• MDM• Enterprise app store


Project success

“Preparation is the key to success.”- Alexander Graham Bell


Adoption strategy

• Buy-in – Involve key users in the prototyping phase

• Consumer apps: 26% deleted after one use; 26% used more than 10 times.

• Feedback mechanisms• Usage statistics• Apply the same principles for the next app


Real customer examples*

*aka: Confession time


Real customer examples – 1

• Industry: Medical device manufacturing

• Notes apps: Storing maintenance and repair information, account details, work orders, service calls, measuring work hours

• Creating a mobile version of the existing app is not practical, or useful

• Too many views, forms, documents

• Substantial time put into looking for the right mobile solution based on extending the existing application suite


Result – Creating value

• Solution: Create a completely new mobile app focused on one piece of the original app

• Improve the experience for the clients

• More visits = more clients served• Better auditing – real-time stamps and photos• Less paperwork

• Designed with the technician end user profile in mind

• Relieve frustration with manual process• Eliminate errors• Cut down on manual data entry man hours


Real customer examples – 2

• Industry: Government

• Notes application: Storing documents, accessing reports

• Creating a mobile version of existing app would create security concerns

• Application is extremely complex and contains out-datedrecords

• Use of laptop to access application is not possible


Result – Same application

• Solution – Create a new application designed to serve the user only the most critical reference materials. Easy to use. Use a tablet to vote on legislation, research and comment on documents.

• Slow adoption

• Existing process was working, IT innovating with mobile app

• End user profile not ideal for mobile app adoption


Real customer example – 3

• Industry: Utilities

• Notes applications: Conduct safety audits, storing information pertaining to personnel on job site, all entered manually

• Notes applications are doing exactly what they should be doing: Reporting, Custom views, Audits

• Area of opportunity exists in the field, where the data is being captured



• Solution – Create an application that replaces the clip board in field, giving the users the ability to instantly capture information, take photos, and record signatures.

• Improved safety practices

• Good for customers• Good for the company – financially• Good for the company – recruitment as industry leader

• The process has been re-invented and improved, without having to research and decide “which app to mobilize”.



• Industry: Finance

• Notes applications: Workflow and approval requests, budget approval, capital expenditure, staffing requisitions

• Strategy is to create mobile versions of Notes applications

• Idea is to create a more convenient and efficient end user experience


Result – Same application

• Solution: Workflow and approval applications are extended to mobile devices. Users can respond while “on the go”.

• While there are some efficiency gains for the organization, many of the users are office based during the work day

• Mobile approval not impacting the customer experience

• Development effort still significant although the “same” functionality is being delivered



• Industry: Shipping

• Notes applications: Managing inventory, shipments, deliveries, invoices, customer record management

• Sign off process showing trailers are loaded for shipping

• Existing process includes merging paper document with photo

• Information is then entered into “the system”.



• Solution – Develop an application that allows the user to enter truck inventory details and capture photo.

• Company decreases time spend on administrative tasks

• Eliminating human error when merging pictures and documents

• Better documentation if there are discrepancies with driver/retail/warehouse crew

• Industry leader by adopting new technologies



• Industry: Education

• Notes applications: Document access, News an announcements

• Students and faculty access documents through Notes application

• IT proposes mobile version of the application

• Modernization aimed at student population


Result – Adoption Challenges

• Solution – Create mobile application which allows users to search for relevant documents and view them on their mobile device

• Slow adoption

• Solving the same problem but with a different device

• Data and attachment heavy

• IT driven


Summary

• Notes/Domino was the original mobile platform but introduced a new type of app

• Mobile devices have the same effect• It is possible to protect your investment in Notes/Domino

platform while building mobile apps that improve processes• Don’t forget to focus on adoption strategy early

• Mobilize the business process, not just an app!

Questions????

6

Use the Orange Arrow button to expand the GoToWebinar panel

Then ask your questions in the Questions panel!

Remember, we will answer your questions verbally

#XPages

@dannycolbert

@TLCCLtd

@Teamstudio

@PaulDN

Upcoming Events:ConnectED, Orlando in JanuaryICOne User Group Meeting, Feb. 10, BostonEngage, March 30/31 in Ghent, BelgiumMWLug User Group Meeting, Aug. 19-21, Atlanta

Question and Answer Time!

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Teamstudio [email protected]

978-712-0924

TLCC [email protected] [email protected]

888-241-8522 or 561-953-0095

Howard GreenbergPaul Della-Nebbia Courtney CarterDan Colbert

http://www-01.ibm.com/software/collaboration/events/connected/

https://www.socialbizug.org/blogs/784f8e78-2f09-4ae8-b2f5-324faed6413f/entry/ICUOne_Invites_Kathy_Brown_for_February_10_Meeting?lang=en_us

http://engage.ug/

http://www.mwlug.com/mwlug/mwlug2015.nsf/index.html

mailto:[email protected]

