mobile bang theory - gartner mobile & wireless 2009
DESCRIPTION
The ‘Mobile Bang’ Theory: Amplifying Business Profitability with High-Impact Mobile Moments. This presentation showcases how the business value of mobile applications increases when implemented strategically across the enterprise. Both ROI snapshots and case studies illustrate the idea behind the “Mobile Bang” – which says every mobile interaction sparks multiple business reactions, adding up to sizeable returns across the enterprise.TRANSCRIPT
The mobile
flash point
is upon us.
FLASH POINT
Like the combustion engine …Like the combustion engine …
► Which mixes air, fuel and heat to make it explode with power
3 key technologies are mixing 3 key technologies are mixing - perfectly!- perfectly!
► Forcing enterprises to look at mobility in a new light
Bang!
Reduces the “heavy lifting” required for app integration
Enables easy access into a variety of different points of information.
From laptops, 3G iPhones, next-gen BlackBerrys, smart-phones, WinMobile devices, and more.
Better processing, memory, UI, battery power & screen resolution.
Upgraded networks enabling faster & more reliable communications.
• Wireless broadband
• 3G networks
• Wi-Fi / Wi-Max
• Ubiquitous networks
DevicesDevices NetworksNetworks SOASOA++ ++
Mobile Bang!
But that is not what I am here to talk to you about. Sorry.
One mobile action
sparks …
multiple business reactions.
!! Not about 1 group !!
!! Not about 1 process !!
!! Not about 1 system !!
!! Not about 1 device !!
!! Not about 1 application !!
Technology Process Data ApplicationsPeople
Which reminds me:
You ever hear about the cow that drank its own milk?
Challenges with the Linear Approach
Technology Process Data ApplicationsPeople
!! New users coming online !!
!! Business process changes !!
!! Changes to backend system(s) !!
!! New devices introduced !!
Business View
Business goals are defined & processes engineered
Technology View Defines the
technology infrastructure to support the application(s)
Data View
Information resources are defined, created & managed
Where mobility is controlled, managed and secured.
Mobile Application Platform
People View
Business goals turned into actual work activities
Business View
Business goals are defined & processes engineered
Technology View Defines the
technology infrastructure to support the application(s)
Data View
Information resources are defined, created & managed
Where mobility is controlled, managed and secured.
Mobile Application Platform
People View
Business goals turned into actual work activities
MANAGEABLE Safe
Secure
Reliable
Extensible
FLEXIBLE Multi-User
Multi-Device
Multi-Network
Multi-Media
Multi-Channel
OPENOPEN Standards
Technologies
Protocols
Platform
Services
AWARE Platform Aware
System Aware
Location Aware
Context Aware
Time Aware
Real-time interaction (people)
(+) interacting with
Timely & relevant data (location & user aware)
(+) accelerating a
Virtuous business cycle
(x) and igniting
Real Business Returns
(CREATING A VIRTUOUS CYCLE)
~ For financial returns
~ - 3X
~ the initial investment.
Run that Mobile Bang thing by me again?
One mobile action
sparks …
multiple business reactions.
-- Intersects with --
Composite Applications
Composite Transactions
Compound Returns
Middleware
Enterprise Applications
ContentServices
Location Services
Web Integration
Composite ApplicationsComposite Applications Composite TransactionsComposite Transactions
Update CRM System
Refill trunk inventory
Send collateral to prospect
Cleanse data in billing system
Forward meeting notes to team
Is mobility the next computing platform?
Question /?/
If you watch a lot of TV you might so.
Let’s ask these REAL FOLKS instead.
3M ESPESNAPSHOTS OF SUCCESS
“AMP SALES solution for mobile CRM has given 3M ESPE Brazil major process improvements…”
• Increased the number of opportunities closed and won by 34%
SNAPSHOTS OF SUCCESS
Heineken
• Reduced reporting cycles from more than 7 days to 24 hours.
• Faster response to any customer issues.
“AMP Service helps manage 24K tap cleanings each month.”
AT&TSNAPSHOTS OF SUCCESS
• The solution paid for itself in 26 months
• and will provide a cost saving benefit of $8.2M over 5-yrs
“AMP Service enables techs to improve customer service…”
CCESNAPSHOTS OF SUCCESS
“AMP Merchandiser helps CCE connect a disconnected sales force.”
• Helps them save $2.3/year in tolls and $3.5M/year in gas.
• 75% fewer trips to sales center.
The ‘Mobile Bang’ Takeaway*
• Increased ProductivityIncreased Productivity 64%64%
• Improved Customer SatImproved Customer Sat 28%28%
• Increased employee retentionIncreased employee retention 16%16%
• Differentiated CompanyDifferentiated Company 8%8%
• Reduced CostsReduced Costs 52%52%
• Reduced StaffReduced Staff 20%20%
• Improved Data Quality Improved Data Quality 16%16%
• Increased RevenueIncreased Revenue 8%8%* “Creating Business Value with Wirelessly Enabled Business Processes,” Accenture
AMP™ Enterprise Connect
AMP™ Studio
AMP™ Management
Center
AMP™ GatewayAMP™ Mobile
Connect
Enterprise Apps
Internal Systems & Content
Multipoint Integration
Secu
re S
yst
em
s In
teg
rati
on
• SOAP
• HTTP
• XML
• MSG BUS
• GSM
• EVDO
• EDGE
• GPRS
• CDMA
• WIFI
Multipoint Access
BlackberryAMP Studio WinMobile/XP iPhone
Flexible Mobile Development
Unified Mobile Management
Reporting System Mgt. User Mgt. Policy Mgt. Location Mgt.
Symbian
An
y W
orke
r - An
y N
etw
ork -- A
ny D
evice
Web Integration
Location Services
Middleware
Exec
Maintenance
Field Service
Sales
HR
Support
Backup
► Rise above the mobile noise
► Balance the clatter of devices, systems, users and processes
► Amplify business profitability
/ AMP Helps You /
Business Value Increases
EXPONENTIALLY when mobility is implemented
strategically across the
entire organization.
REMEMBER!
Flexibility is ParamountFlexibility is Paramount
Service Sales Support Other? Platform Customer
Solutions to Platform
Platform to Solutions
Be the mobility architecture for the:
… real-time … event-driven
/ BusinessBusiness //
OUR VISION QUEST:
Business Bang!
Product Antenna Mobility Platform (AMP)
AMP™ Mobile Business Solutions
Customers AT&T, Coca Cola Enterprises, Johnson & Johnson, Lilly, Pitney Bowes, Xerox, Wal-Mart, 3M
Partners Large ecosystem of Carriers, ISVs, SIs and Devices
AT&T, IBM, Microsoft, Motorola, Oracle, RIM, SAP, Verizon and others
Locations Headquartered in Jersey City, NJ - USA
With offices in London & Bangalore
Investors Venture-backed by:
Polaris, North Bridge & Commonwealth
Thank You !